Real Results Report: Companies Maximize eLearning Experiences with WebEx Training Center

Real Results Report Companies maximize eLearning experiences with WebEx Training Center Businesses around the world are learning new ways to optimize their training efficiency using on-demand web services. These companies use WebEx Training Center to reach and train a constantly growing number of employees and customers around the globe. Using WebEx, businesses can now educate anywhere, any time, without boundaries. See how these four businesses experienced phenomenal results by integrating WebEx Training Center into their eLearning environments: • Fidelity leveraged WebEx Training Center to deliver rich and engaging “virtual” training to 5,000 employees worldwide. In one training program alone, they saved $350,000. • Automatic Data Processing slashed training time and cost which created a million-dollar revenue stream. • Buca di Beppo used WebEx Training Center to deliver fast and standardized curriculum to its employees, ensuring training uniformity throughout its 104 locations. • Olympus accelerated market initiatives by training sales staff and WebEx Communications Inc. 3979 Freedom Circle Santa Clara, CA 95054 U.S.A. Corp.: +1.408.435.7000 Sales: +1.877.509.3239 field engineers faster, reducing launch times from two months to just two weeks. www.webex.com WP 408 0807 US WebEx Customer Success Story We not only needed a solution that provided the flexibility to easily use all these training tools, but also the bandwidth to deliver them. — Keith Resseau, Manager of Learning Technology INDUSTRY Financial Services WEBEX APPLICATIONS WebEx Training Center SUMMARY A WebEx customer since 1999, Fidelity has built a sophisticated, well-received distance learning program for partners and staff that optimally blends power and ease of use. ABOUT FIDELITY Fidelity’s training department saves $350,000 on one program with WebEx Training Center. Fidelity Information Services, a division of Fidelity National Financial, with clients in more than 50 countries and territories, provides application software, information processing management, outsourcing services, and professional IT consulting to the financial services and mortgage industries. Its services include core banking applications, retail and consumer lending and servicing solutions, commercial lending, and mortgage lending and servicing solutions. Fidelity Information Services has over 4000 employees located around the globe. The Solution Fidelity had used a variety of online training solutions in the past, but Resseau adopted a solution currently in use by Fidelity for corporate communications: WebEx. “Incorporating WebEx Training Center, we designed a very sophisticated LMS that operates in conjunction with our Learning Content Management System (LCMS)” says Resseau. “Think of this as a giant 3-ring binder that holds all the tools we wanted to train with—web pages, flash content, quizzes, hyperlinks, applications. We not only needed a solution that provided both the flexibility to easily use all these training tools, but also the bandwidth to deliver them.” WebEx served the training department’s needs. Critical to the success of the team’s LMS was corporate support. To demonstrate how online training could meet their training needs, Resseau took the bull by the horns and started producing WebEx demos for various managers in the company to showcase the solution’s capabilities. Resseau also took care to gain support among the training staff, most of whom had little experience with online training. They were given lots of time to practice and develop their own Training Center presentations and experiment with the product’s powerful tools. This allowed the trainers to become very comfortable with the online classroom and to be very creative with Training Center capabilities. “By the time our staff was ready to begin running employee and partner trainings,” says Resseau, “they were very proficient with the delivery method and in designing interesting • Line of Business Application software, information processing management, outsourcing services, and professional IT consulting Jacksonville, FL Over 4000 worldwide The Challenge Fidelity’s training group was charged with providing employee training to over 5000 Fidelity staff members worldwide. When the company reduced the employee training staff from 26 to just 5 trainers, implementing an online learning solution became a matter of survival. According to Keith Resseau, Manager of Learning Technology and a three-time Training Top 100 award winner, “We had to meet the needs of our business partners in a cost-effective way—flying people around just wasn’t feasible anymore.” As an early adopter of virtual classroom delivery, Resseau understood that a distance learning solution was a critical component they needed to build into their system if they wished to avoid flying every employee into their central office. Resseau endeavored to create a ‘home-grown’ Learning Management System (LMS) that leveraged a blended learning environment with a solid online training capability. • Headquarters • Number of Employees • WebEx Customer Since 1999 When we conducted our first virtual class back in 1999, we were able to realize an ROI of $20,000 over the cost of a live training. This year, we increased that amount to $350,000 return on just one of our programs. — Keith Resseau, Manager of Learning Technology content that was compelling and held the interest of the student.” Fidelity also took great care to prepare their potential students for success. Resseau’s team began offering orientation trainings to allow their customers to see how WebEx worked, ask questions, try things out, and get comfortable before they even had their first training. This allowed the students to ask as many questions as they needed to without it being disruptive to an actual training session. The Benefits The power of the WebEx solution has brought Fidelity’s training capabilities to an entirely new level. “We began to think about how this technology let us enhance how we presented,” says Resseau. “We didn’t just want slide after slide of PowerPoint. We knew that if we wanted to keep our students engaged, we had to use the same tactics we would if we were teaching a live class.” The training team began to incorporate video, graphics, and photos, and to build-in collaboration and interaction using Training Center breakout sessions, hands-on labs, polling, and discussion capabilities. Fidelity’s classes are now delivered in a cost-effective, blended style in which instructors lead classes but students interact with each other, break out into separate discussion groups, follow hyperlinks to other Web resources as needed, or review archived WebEx trainings on demand, from an easily accessible online solution. Fidelity’s hard return on its LMS with WebEx investment has been enormous. According to Resseau, “When we conducted our first virtual class back in 1999, we were able to realize an ROI of $20,000 over the cost of a live training. This year, we increased that amount to $350,000 return on just one of our programs.” The team anticipated they would save money on travel costs, but Fidelity has found that they also created savings in ways they didn’t expect. For example, leveraging guest speakers for a series of financial management classes and encouraging students to follow up with financial staff at the employee locations resulted in cutting time out of the company’s budgeting cycle, and the Training Center classes also resulted in increased collaboration between employees located thousands of miles apart. “Staff began to speak and solve problems together,” says Resseau, ”even though they had never actually met face-to-face in the classroom.” Staff began to speak and solve problems together, even though they had never actually met face-to-face in the classroom. — Keith Resseau Manager of Learning Technology HIGHLIGHTS • Fidelity trainers have leveraged WebEx functionality and built-in collaboration tools to design and deliver engaging, media-rich presentations that work in conjunction with its Learning Content Management System. • Fidelity’s multimedia training approach using WebEx has enabled the company to reproduce a live classroom experience while realizing an ROI of over $350,000—for just a single program. and increased employee collaboration to resolve issues. • As a result of implementing WebEx, Fidelity has reduced its budgeting cycle, CORPORATE HEADQUARTERS: WebEx Communications, Inc., 3979 Freedom Circle, Santa Clara, CA 95054 USA Tel: +1.408.435.7000 Fax: +1.408.496.4353 ©2007 WebEx Communications, Inc. All rights reserved. WebEx and the WebEx logo are registered trademarks of WebEx Communications, Inc. All other trademarks are the property of their respective owners. SS 351 0807 US WebEx Customer Success Story Our students go through the LMS and view our catalog, register for class, download course materials, and launch WebEx right from the system. The integration is seamless to the user and it puts responsibility for training into the hands of our employees and customers. — Jenifer Whitmer, Director of Training and Development INDUSTRY Human Resources and Employee Services WEBEX APPLICATIONS WebEx Training Center SUMMARY ADP’s Time and Labor Management Unit adopted WebEx Training Center to meet aggressive staffing plans and increased demand for customer training. The resulting efficiencies slashed training travel and labor costs while increasing customer training revenues to nearly $1.2 million by the end of 2006. ABOUT ADP TIME AND LABOR MANAGEMENT • Line of Business Business management applications • Headquarters ADP’s Time and Labor Management Unit creates a million dollar revenue stream while slashing training time and costs. Automatic Data Procesing, Inc. (ADP), with approximately $8 billion in revenues and 550,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and informationbased business solutions. The National Account Services Time and Labor Management Unit, managed within ADP’s Employer Services Division, serves over 2,000 customers throughout the U.S. Roughly 35% of the unit’s 400 employees work remotely. The Solution Whitmer realized that adding a computerbased component to their training mix was called for, and, after experiencing the WebEx web meeting application live online, she realized WebEx was the solution they were looking for. The initial rollout was focused on providing product training to remote employees, followed up by shorter visits to the corporate office for live classroom instruction. Once this program was up and running, Whitmer’s group decided to offer online training to its customer base. According to Whitmer, “We wanted to eliminate onsite customer training 90% of the time. We achieved this by marketing our online solution exclusively, calling it our virtual training program, and only made onsite training available when the customer asked for it.” Whitmer’s team then developed a branded web portal to deliver customer education information to speed processes. The team’s capabilities were greatly extended with the release of WebEx Training Center in 2002. Training Center allowed Whitmer to apply highly interactive classroom tools like whiteboards, quizzing and polling, and a robust class scheduling and registration system. One of the most welcome Training Center features was Hands on Lab. Previously the unit’s online classes had been slowed as instructors shared applications one-on-one with each attendee, requiring other students to wait for long periods of time. “Hands on Lab speeded our classroom delivery,” says The Challenge In 2000, ADP’s Time and Labor Management Unit was implementing a significant growth strategy, forecasting a 36% increase in employees along with an associated increase in new customers over the next 5 years. Jenifer Whitmer, the unit’s Director of Training and Development, understood that this aggressive plan would strain Time and Labor Management’s existing training capabilities. Whitmer was also asked to meet this demand while slashing 30% off staff travel costs, reducing employee training costs by 25%, and shortening the overall time required to implement new products at the customer site—a process in which training played a key part. These ambitious goals made finding a radical new way to deliver training—to both employees and customers—a corporate imperative. Jacksonville, FL 350 • Number of Employees • WebEx Customer Since 2001 Before WebEx, an instructor’s travel schedule was literally four weeks a month. Now a busy month is two weeks, and we’re training more customers than ever before. That’s real productivity. — Jenifer Whitmer, Director of Training and Development Whitmer, “by allowing students to practice new applications on remote servers before or after class. This made instructors and participants more efficient and more satisfied with the training.” Time and Labor Management’s most recent implementation is the integration of WebEx with SABA Learning Management System (LMS). Whitmer’s team was still handling too much of the training administration functions, such as administrating registration, class schedules, and canceling enrollments. According to Whitmer, “Now our students go through the LMS, which is referred to as the TLM Learning Portal, and view our catalog, register for class, download course materials, and launch WebEx Training Center right from the system. The integration is seamless to the user and it puts responsibility for training into the hands of our employees and customers.” The Benefits In the five years since Whitmer’s team implemented WebEx web meeting applications, they have realized extraordinary results. According to Whitmer, “We have our own virtual computer lab with 7 VM Ware servers and at least half our 9 client instructors are conducing virtual customer training every day. With WebEx we’ve increased our customer training revenue from $200,000 in 2001 to an anticipated 1.2 million dollars by the end of 2006.” Customer training evaluation scores have steadily increased year to year, and the travel costs associated with training remote employees has been reduced 20%. “At the end of 2002 we had a 4-month training cycle for new staff,” Says Whitmer. “With Training Center, we have reduced that 4 months to five weeks.” One of the metrics Whitmer tracks for her team is instructor utilization. Before WebEx was implemented, its instructors were working well over 100% capacity and still unable to keep up with the customer training demand. “Before WebEx, an instructor’s travel schedule was literally four weeks a month,” says Whitmer. “Now a busy month is two weeks, but we’re training more customers than ever before. That’s real productivity.” Whitmer’s team is forecasting to train approximately 16,000 learners by the end of 2006, a 10% increase from 2005. The Future Whitmer has ambitious plans to continue adding efficiencies to their solution. These include continuing to build a robust content library utilizing Training Center’s On Demand Module coupled with the LMS to prepare prerecorded training sessions for anytime delivery. The unit also wants to help employees and managers take more responsibility for personal development. “We want to use our WebEx /LMS integration to map job competencies to training content and career development paths,” says Whitmer. “Employees will be able to see what skills are required for a particular job or career track and access the learning that can help them become competent for that job.” Whitmer is also planning to focus more marketing to customers to encourage them to think of advanced training as a way of leveraging their investment in Time and Labor Management products. Finally, Whitmer sees the WebEx/LMS solution as a pathway to integrating with a performance management system to track activity and human capital utilization on a vast scale. Whitmer sums up their future plans in this way: “The more we can leverage WebEx’s capabilities, the more revenue we can generate, the more we can reduce travel costs, and the more productive we can become.” With WebEx we’ve increased our customer training revenue from $200,000 in 2001 to an anticipated 1.2 million dollars by the end of 2006 — Jenifer Whitmer, Director of Training and Development HIGHLIGHTS • ADP’s Time and Labor Management Unit needed to slash training time and costs while serving an increasing number of employees and customers. • WebEx Training Center blended with onsite classes enabled better instructor • Customer training revenues increased from $200,000 in 2001 to a projected utilization and led to a 20% reduction in travel costs for employee training. 1.2 million by end of 2006. CORPORATE HEADQUARTERS: WebEx Communications, Inc., 3979 Freedom Circle, Santa Clara, CA 95054 USA Tel: +1.408.435.7000 Fax: +1.408.496.4353 ©2007 WebEx Communications, Inc. All rights reserved. All other trademarks are the property of their respective owners. WebEx and the WebEx logo are registered trademarks of WebEx Communications, Inc. SS 116 0807 US WebEx Customer Success Story We completed our first online lunch rollout in less than a week when normally it would have taken our culinary supervisors and divisional vice presidents a month of travel. We saved $30,000 in travel costs in that one rollout alone. —Lori Van Holmes, VP of Training and People Development INDUSTRY Restaurant WEBEX APPLICATIONS WebEx Training Center SUMMARY BUCA, Inc. needed an effective training method to ensure its new programs and services would be rolled out quickly and accurately by staff in 104 restaurants located throughout the U.S. Using WebEx Training Center accelerated BUCA’s information delivery processes, saving $30,000 and weeks of in-person training in its first online food rollout. BUCA now offers Family Members (employees) frequent interactive online trainings, improving productivity and quality of training across its restaurants. ABOUT BUCA, INC. • Line of business Restaurant company • Headquarters BUCA, Inc. uses WebEx Training Center to dramatically improve information delivery processes and standardize quality of service. With 104 BUCA di Beppo and Vinny T of Boston restaurants located in 30 states, BUCA, Inc. is one of the premiere restaurant companies in the US. To maintain the integrity of its well-known brands, BUCA must consistently replicate its unique family-style dining experience—complete with distinct ambiance, exceptional Italian cuisine and warm, attentive service— throughout all of its locations. The Solution When Van Holmes attended a WebEx online meeting to further her own professional training, she immediately began thinking about how a web meeting application could help solve the rollout problems at BUCA. She introduced the idea to BUCA’s CEO and soon began a trial of WebEx Training Center. ”It was surprising how easy it was to use WebEx and integrate it into our organization. Not only is the system intuitive, but the trainings provided by WebEx were great, the instructors excellent, and the ancillary training material answered all of our questions,” she says. The first food-related WebEx training Van Holmes conducted was for a lunch rollout. Van Holmes simply sent out a meeting invitation through Outlook giving restaurant managers the option of choosing one of four meeting times. “During each WebEx training session, we launched our desktop publishing application and dynamically drew lines to show the managers exactly where the new items were on the menu. We were also able to show pictures demonstrating how to prepare the food. It was a significant success,” explains Van Holmes. BUCA’s most recent program rollout with Training Center was a program acknowledging employees who have reached tenure throughout its restaurants. “I administered the meeting but the senior director of family resources was able to log in to WebEx and make his presentation right from his office,” says Van Holmes. The Challenge For a dynamic restaurant company like BUCA, Inc., new menu rollouts and changes to restaurant services need to be frequent, fast and effective. With restaurants located throughout the United States, BUCA found that distributing this type of new information to the field was challenging. During each rollout, it became clear to BUCA’s VP of Training and People Development, Lori Van Holmes, that the changes implemented by the corporate office were not being rolled out consistently by all 104 restaurants. “We would send out enormous information-packed rollout books to each restaurant. The restaurant managers were responsible for wading through the information and then passing along the essential bits to the kitchen staff and service personnel,” recalls Van Holmes. In addition to the books, divisional vice presidents and culinary supervisors often traveled to each restaurant to train the staff in person. “The amount of information was overwhelming, and the delivery method just wasn’t working,” says Van Holmes. Minneapolis, MN • Number of employees 6500 • Target market Individual consumers • WebEx customer since 2005 WebEx is helping us achieve our organizational goals: to grow sales, increase profitability and provide ongoing development of our people. We now provide more training than we ever did before. And everyone loves WebEx, from the restaurant managers to our COO and CEO. —Lori Van Holmes, VP of Training and People Development To keep the audience interested and involved, Van Holmes used the WebEx polling feature. “I asked attendees questions throughout the presentation, inviting them to raise their hands to answer. Then I showed the percentages for each answer on the spot,” she explains. WebEx is now used for all rollouts at BUCA. For each rollout, up to 400 managers are trained by three hosts using WebEx Training Center. “The traditional rollout books are still sent out two weeks before, but now the WebEx meeting schedule is listed in the books so managers can attend at their convenience. The books are there as a reference, but the WebEx training is what we rely on to make sure our managers get the real essence of the material,” says Van Holmes. The Benefits With approximately 20 BUCA rollouts a year, the business results of using WebEx have been significant. “We completed our first online lunch rollout in less than a week when normally it would have taken our culinary supervisors and divisional vice presidents a month of travel. We saved $30,000 in travel costs in that one rollout alone,” says Van Holmes. WebEx has also enabled BUCA to deliver information quickly, and in smaller, concentrated amounts, improving knowledge retention, speeding employee productivity and ensuring that training is aligned with corporate objectives. Van Holmes has also found that WebEx provides built-in accountability for BUCA employees and encourages communication. “By polling the audience during a presentation, I can check to make sure managers are focusing on the right information. There are no more excuses for not doing what’s being asked of them,” states Van Holmes. In fact, WebEx has enabled a new dialogue between the restaurants. During the online meetings, restaurant managers have begun sharing their experiences with each other. “Managers can now learn best practices from their peers, not only from the presenters,” she says. Finally, WebEx is helping Van Holmes meet the development needs of the BUCA staff by enabling more frequent training. According to Van Holmes, “WebEx is helping us achieve our organizational goals: to grow sales, increase profitability and provide ongoing development of our people. We now provide more training than we ever did before. And everyone loves WebEx, from the restaurant managers to our COO and CEO.” The Future As a result of the significant impact WebEx Training Center has already made on the BUCA organization, Van Holmes is focused on finding new applications that will further streamline and improve BUCA training. Using WebEx, Van Holmes is planning on cutting out a full day of training at BUCA University, a six-day in-person training conference that takes place four to six times a year. Transitioning part of the training conference to ongoing online classes will deliver the information in smaller, more palatable amounts and enable users to advance at their own pace. “We plan to use WebEx hands-on labs and breakout sessions to make these trainings even more robust,” says Van Holmes. BUCA’s dedication to improving processes and providing better services is what led Van Holmes to incorporate WebEx in the first place. Now she looks forward to having WebEx help her execute on her department’s vision. “We haven’t even scratched the surface of what we can do with WebEx. We’re really excited about coming up with even more ideas to meet our goals,” she says. HIGHLIGHTS • BUCA found that WebEx was easy to use and integrate into its existing processes. • WebEx Training Center enabled BUCA to convert the large amounts of rollout information into short, online presentations managers could conveniently attend. training, ensures uniformity of service across all 104 restaurants. • Better and faster delivery of information, combined with more frequent CORPORATE HEADQUARTERS: WebEx Communications, Inc., 3979 Freedom Circle, Santa Clara, CA 95054 USA Tel: +1.408.435.7000 Fax: +1.408.496.4353 ©2007 WebEx Communications, Inc. All rights reserved. All other trademarks are the property of their respective owners. WebEx and the WebEx logo are registered trademarks of WebEx Communications, Inc. SS 106 0807 US WebEx Customer Success Story With Training Center we were able to get our sales reps trained and out to their customers very quickly and we saw a significant increase in our service contracts because of it — David Delgado, Technical Training Manager,, Olympus Medical Systems Group Olympus expands its reach and lowers the cost of global sales training. INDUSTRY Electronics WEBEX APPLICATIONS WebEx Training Center SUMMARY Use of WebEx Training Center began in Olympus’s training group, and has expanded to other areas, including Marketing to demonstrate new applications, and corporate executives for company-wide, “town hall” style meetings. ABOUT OLYMPUS Olympus is a global precision technology leader, designing and delivering innovative solutions in healthcare and consumer electronics worldwide. Its Medical Systems Group focuses on healthcare products, accessories, and related services including gastrointestinal endoscopes, EndoTherapy devices, and minimally invasive surgical products used by medical institutions and research centers. Olympus launched the WebEx Training Center solution early in 2002 to train its staff prior to the introduction of a new video imaging and reporting software application called EndoWorks.® According to David Delgado, Technical Training Manager for Olympus, “Initially, we adhered to the polling and testing functions because they were the most useful to us and because they enabled us to get our trainers comfortable with the whole online environment.” Over time, however, the company’s proficiency with WebEx has increased dramatically. It has already been adopted by the marketing group for demonstrating new software applications and by the division’s corporate executives for company-wide, ‘town hall’ style corporate communications. The typical training session at Olympus includes application sharing, attendee polling, testing, and use of the white board, which Delgado claims has been an invaluable tool. “We asked a physician who was a subject matter expert to provide the sales force with some basic training on a particular endoscope,” says Delgado. “Using the white board, he sketched out the particular anatomy involved and the procedures supported, and illustrated how the equipment was used in a very detailed manner and in a completely collaborative environment. It was very powerful.” The Challenge Olympus regularly engaged its sales staff and engineers in frequent equipment and product training at corporate headquarters in Long Island, NY, a practice that took many months to organize and required significant travel costs to implement. The three to five days necessary for each training session also impacted productivity by taking valuable customer time away from the sales reps and making field engineers less responsive to support requests. • Line of Business Healthcare products, accessories, and related services including gastrointestinal endoscopes, EndoTherapy devices, minimally invasive surgical products, used by medical institutions and research centers Melville, NY Over 1100 • Headquarters • Number of Employees • WebEx Customer Since 2002 The Solution While initially experimenting with an online meeting application provided by its teleconferencing vendor, Olympus needed more than the average ‘vanilla’ web meeting capabilities. They wanted to create a true e-learning environment by adopting a solution that offered collaborative functionality such as polling, video, white boarding, application sharing, and testing. And because so much of its training relied on viewing and working with graphic images, Olympus needed a delivery platform that minimized bandwidth requirements and supported rich media types in an interactive environment. WebEx helped Olympus meet these needs. The Benefits While Olympus offered just five Training Center sessions in 2002, this increased to 91 sessions in 2003, and the company predicts they will exceed that number in 2004. The company’s training cost per employee has also been drastically slashed. Delgado notes, “When you take into account travel, hotel, meals, the venue, and all the other costs associated with an offsite training, we estimate that we have cut these expenses by 96%, now spending just $61 per session per employee obviously that is a tremendous reduction in costs.” The company has also increased its ability to bring new initiatives to market. For example, Olympus was ready to begin selling a new type of service contract for flexible endoscopes. By engaging in Training Center sessions to rapidly inform and train their sales staff and field engineers, the company was able to launch the new contracts in just two weeks. “Previously it would have taken a couple of months just to determine training venues,” says Delgado. “With Training Center we were able to get our sales reps trained and out to their customers very quickly and we saw a significant increase in our service contracts because of it.” The company has experienced an overall increase in efficiency and productivity as well. Now sales reps don’t lose valuable time in the field and engineers don’t delay in responding to customer support calls. And, according to Delgado, “Webex has enabled us to move out of the classroom and explore other training capabilities, linking directly to recorded sessions from our intranet, and other types of blended learning environments.” detail, while simultaneously viewing the trainer, we believe it will create confidence in supporting the product line and we’ll see results in the field.” The company is also excited about integrating Training Center to support e-commerce transactions and payment activities within training sessions, allowing Olympus to make a full range of live and on-demand product trainings available to its customers. The Future Olympus is committed to realizing an ever increasing return on its investment in WebEx by continuing to extend both its use of Training Center and adopt additional capabilities. For example, multi-point video, will enable Olympus to showcase products in multiple angles during surgeries, while simultaneously showing the trainer. Delgado notes, “We feel this is the next best thing to providing hands on training. If they can see it in that kind of Webex has enabled us to move out of the classroom and explore other training capabilities, linking directly to recorded sessions from our intranet, and other types of blended learning environments. — David Delgado, Technical Training Manager Olympus Medical Systems Group HIGHLIGHTS • Olympus trainers take advantage of specialized WebEx functionality, including application sharing, attendee polling, testing, and the white board. • The number of WebEx training sessions conducted by Olympus continues to grow: from five sessions in 2002 to 91 sessions in 2003, with more predicted for the future. to rapidly inform and train sales staff and field engineers, reducing launch time from two months to just two weeks. • The company is accelerating market iniatives by using WebEx Training Center CORPORATE HEADQUARTERS: WebEx Communications, Inc., 3979 Freedom Circle, Santa Clara, CA 95054 USA Tel: +1.408.435.7000 Fax: +1.408.496.4353 ©2007 WebEx Communications, Inc. All rights reserved. All other trademarks are the property of their respective owners. WebEx and the WebEx logo are registered trademarks of WebEx Communications, Inc. SS 410 0807 US