SOLAR REGION USA www.solarregionusa.com
19575 E. Walnut Dr. South, Suite #16-17,
City of Industry, Ca 91748 Main Line phone: (909) 595-8500 Rma Dept- EXT#114
RMA direct line:(909) 595-7033 Fax:(909) 594-3551 e-mail: firstname.lastname@example.org
You must fax invoice w/serial number when require RMA, in order to gain process
RMA REQUEST FORM
Date: ____/____/____ Contact: _____ ______ RMA #__________________
Company Name: _____________________________________ ISSU BY x_______________
Tel: ____/______-________ Fax: ____/______-________ DO Date: _______________
IssuedNOT WRITE IN BOX
City:_____________________________ State :__________________ ZIP Code :__________________
Type of Return: ( ) Replace/Repair ( ) DOA ( ) Exchange ( ) Credit ( ) Other
Invoice# Inv#Date Qty Product Description & P/N Serial # Problem
DO NOT WRITE BELOW THIS LINE
Received on: ___________________________ Case Open on: _______________________________
For any type of returns, a RMA number is required. Without a RMA number, any return will be REJECTED.
Or we will not responsible for knowledge of received.
To obtain a RMA number, you MUST fill out this RMA request form COMPLETELY. And fax along copy
or copies of invoice w/attached serial number. A RMA number will be issued within 48 hours.
We will “NOT” response to any none solar region usa RMA form, “OR” incomplete request of RMA apply,
A RMA number is valid for 15 days only. Once a RMA number is received, please print the RMA number
clearly on the surface of the shipping box and send your return immediately. Without a legible RMA number
on the box, your return will be refused. Please do not send any accessories along with the item.
Solar Region will not be responsible for lost of accessories.
For any DOA (Dead/Defect on Arrival) merchandise customer MUST claim the defects and request a RMA
number within 14 days after the merchandise was received. (Physical damaged must report within 24 hours)
Items must in its original packaging with complete accessories or it will be refused.
RMA merchandise required 30 working days before they can send back to the customers, except (DOA)
Please make a copy of this form for future convenient use.
OFFICE USE ONLY