deployment by pengxiang

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									                                     Software Installation


Software Installation - Table of Contents
Software Deployment Overview
CommNet Server
  Windows
  Windows Cluster - Virtual Server
  SNMP Enabler
  Install the CommNet Server and Database Engine on Separate Computers
CommNet Agent
  Windows
  Windows Cluster - Virtual Server
CommNet Browser
  Windows
  Windows Cluster - Virtual Server
  Macintosh/Linux
Books Online
Where to Go from Here
Uninstall
  Windows
  Windows - Cluster




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Deployment Overview

The following sections provide broad overview of the deployment process. Links to detailed procedures
and instructions are also provided.
Before installing the components, read the product’s release notes for additional information not covered
in this section.
The software components must be deployed in the following order:
 1. CommNet Server Software
     Installation always begins with the installation of the CommNet Server which connects all of the
     components of the system.
       Install the CommNet Server
       Install the CommNet Server on a Cluster
 2. CommNet Agent Software
     Next, all the Agents are installed on the CommServe computers associated with the CommCells you
     want to manage.
       Install the CommNet Agent
       Install the CommNet Agent on a Cluster
     Note that the CommNet Agent software is not required to be installed on the QSM Server computers.
     However, the QSM Cells must be registered in the CommNet domain. See Getting Started for more
     information.
 3. CommNet Browser
     Optionally, you can also install the CommNet Browser on any computer from which you wish to
     remotely monitor and administer your CommCells.
       Install the CommNet Browser
       Install the CommNet Browser on a Cluster
 4. Books Online
     You can install Books Online documentation by selecting this option. The documentation will be
     accessible from the Windows Start menu.
       Install the Books Online
The installation procedures above describe typical installations of the CommNet Server, CommNet Agent,
CommNet Browser and Books Online. The installation steps will differ if multiple software components are
selected for install on a computer. The steps provided in this section are the recommended steps for
installing and configuring the software.

Microsoft SQL Server instance used by CommNet Server
The CommNet Server software can be installed either on a computer which already has the QiNetix
CommServe software installed or on a totally independent computer.
When the CommNet Server is installed on a computer with no other QiNetix software, the CommNet
Server database is created on the COMMVAULTQINETIX instance.
When the CommNet Server is installed on the CommServe computer, the CommNet Server database is
created on the same Microsoft SQL Server instance used by the CommCell. This instance depends on the
version in which the CommServe software was first installed and could be one of the following:
   Galaxy 1.1 to 3.1.0 (GSP1) - CommServ database installed on the default instance.
   Galaxy 3.7.0 to QiNetix 4.1.0 - CommServ database installed on the COMMVAULTGALAXY instance.



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QiNetix 4.2.0 - CommServ database installed on the COMMVAULTQINETIX instance.




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Selecting Multiple
Components During
Install
Multiple components can be
selected at the time of
installation. You will be
required to enter a common
path for the software, as
well as any component-
specific parameters. The
selected components are
then installed in the correct
sequence. For example, if
you install both the
CommNet Server and the
CommNet Browser on the
same computer, the install
program will prompt you for
all of the required setup
parameters in one session.
This speeds the deployment
of software components.
Furthermore, installs are re-startable in the event of a cancelled or failed installation. This provides you
with the option of resuming the install, or restarting the installation process.
The following flowchart illustrates software deployment process:

Installing the Software on a Cluster
All software components must be installed correctly to take advantage of the clustered environment. The
following sections describe the basic principles of installing the software on a cluster. Refer to Clustering
for a general overview of clustering concepts in relation to the software.

Physical, Virtual and Passive Installations
The software requires that each node within a cluster has the necessary software components and
Windows registry information. Installing the software to be cluster-aware involves both the active and
passive node installations of each component.

Physical Installation
A physical installation of a software component is the default option when installing the software. When
you choose a physical installation, the software is installed on a node or machine and acts independently
of the cluster. Services installed in this way do not take advantage of clustering features like failover
protection. If you intend to back up the CommNet Server database on the virtual server with the Galaxy
SQL iDataAgent as is recommended, then the Windows File System iDataAgent must installed on each
physical node in the cluster. See the QiNetix Documentation DVD for more information on installing
Galaxy products.

Virtual Installation
software components can also be installed to virtual servers. When this option is selected, the software
will be installed to a virtual server and its associated disk group, and will be able to take advantage of
cluster features such as failover. If all passive nodes are available, installations to the selected virtual
server will update the active (owning) node and all passive nodes.

Passive Installation
In some cases when your passive node was not available during the automated installation, you can
perform a passive installation. The passive installation sets up other nodes within a cluster to take over



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for that active node in case of failure. This is performed after the active installation of each component so
that the registry information can be duplicated from the active nodes to the passive nodes, where
applicable. If any passive node was not available, follow the steps for manually installing a passive node
provided in Manually install or upgrade a passive node.
For example, suppose a cluster has five nodes (node1, node2, etc.). The automated installation sets up
the CommNet Server software onto a virtual server hosted by node1. The software automatically
retrieves the list of nodes to which node1 can failover. Let's assume that node3 is not available during
the automated installation. The software automatically installs onto the active node (node1) and on all
available passive nodes (node2, node4, and node5). After that, a separate passive node installation
needs to be performed on node3 in order to prepare it for failover protection.

Back to Top




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Compatibility Matrix

The following CommServe and QSM Server versions are supported in this release:

CommNet Server
                    Functions with                             Notes
Version
CommNet Server      CommNet Agent 5.9.0 on CommServe           Some CommNet Server 7.0.0 functions
7.0.0               5.9.0                                      are not supported. Verify that the
                                                               CommNet Agent updates are installed on
                                                               the CommServe.
                    CommNet Agent 6.1.0 on CommServe           Some CommNet Server 7.0.0 functions
                    6.1.0                                      are not supported. Verify that the
                                                               CommNet Agent updates are installed on
                                                               the CommServe.
                    CommNet Agent 7.0.0 on CommServe
                    7.0.0
                    QSM Server 6.1.0                           Requires all corresponding software
                                                               version updates to be applied on the
                                                               CommNet and QSM Servers.
                    QSM Server 7.0.0




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Install the CommNet Server

Click on a link below to go to a specific section of the software installation:
   Install Requirements
   Install Checklist
   Before You Begin
   Install Procedure
      Getting Started
      Select Components for Installation
      Install the JRE
      Install the CommNet Server and CommNet Server Database
      Set Up the CommNet Server Name and User
      Validate the License File
      Set Up SNMP
      Set Up the CommNet Server for Web-Based Administration
      Verify Summary of Install Options
      Setup Complete
   Post-Install Considerations


Install Requirements
    It is recommended that you do not install the CommNet Server on a computer with the following
    components:
       If Microsoft Exchange Server, Oracle database, or a previous version of Microsoft SQL Server is
       installed.
    The CommNet Server can be installed on a CommServe computer. However, if the installation
    configuration includes more than one hundred CommCell client computers for the CommServe, it is
    recommended that the CommNet Server be installed on a computer without a CommServe installed.
    This will ensure efficiency of the CommServe as well as the CommNet Server.
    During the CommNet Server deployment, the CommNet Server Statistics Database is automatically
    enabled to enhance the performance of the software.
    You have the appropriate software installation DVD-ROM.
    The computer in which you want to install software satisfies the System Requirements - CommNet
    Server.
    You have the license diskette.
    If your network does not have DNS lookup or some other name resolution facility, you may be asked
    to enter the IP address of the CommNet Server.


Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.

1. Install folder
   location:________________________________________________________________
     See Install the CommNet Server and CommNet Server Database for more information.

2. CommNet Server Display Name and CommNet Server Interface



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    Name:______________________________________
    See Set Up the CommNet Server Name and User for more information.

3. Web
   URL:____________________________________________________________________________
    See Set Up the CommNet Server for Web-Based Administration for more information.


Before You Begin
   Close all applications and disable any programs that run automatically, including anti-virus, screen
   savers and system utilities. Some of the programs, including many anti-virus software, may be
   running as a service. Stop and disable such services before you begin. You can re-enable them after
   the installation.
   The CommVaultQiNetix SQL Server instance is automatically created during the CommNet Server
   installation.


Install Procedure

Getting Started
1. Log on to the computer as the local Administrator or
   as a member of the local Administrators group on
   that computer. For clustered computers, log on as
   Domain User with administrative privileges to all
   nodes in the cluster.

2. Place the appropriate software DVD-ROM into the
   computer's DVD-ROM drive. After a few seconds, the
   installation menu is displayed.
   If the installation menu does not display:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, select setup.exe,
      click Open, and click OK.
   NOTES
   If running the installation on a Windows 2008 x64
   computer or a Windows Vista x64 computer:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, and navigate to
      the AMD64 directory. Select setup.exe, click
      Open, and click OK.

3. Select the desired language and click Next to
   continue.

4. Select the option to install software.

5. Select the option to install software on this computer.
   NOTES
      The options that appear on this screen depend on




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        the computer in which the software is being
        installed.

6. From the Welcome screen, click Next to continue if
   no other applications are running.




7. Read the virus scanning software warning.
     Click OK to continue if virus scanning is disabled.




8. Read and agree to the license agreement.
     Select I accept the terms in the license
     agreement then click Next to continue.




Select Components for Installation

9.    Select the platforms you want to install.
      Click Next to continue.
      NOTES
         The CommNet Server SNMP Enabler must be
         installed on the CommNet Server if you want
         receive alerts via SNMP.
         The CommNet Browser must be installed on
         the CommNet Server if you want to use
         scheduled reports.




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10. Specify a password for the SQL user sa.
     Enter Password - Enter the password for the SQL
     user sa.
     Use Windows Authentication - Check this box to
     use a Windows Administrator account with SQL
     System Administrator privileges in place of the sa
     account to access the SQL database. This option is
     deselected by default.
     Click Next to continue.




11. Click Yes to set up a dedicated instance of Microsoft
    SQL Server 2005 for the CommServe.
     NOTES
        This prompt will only be displayed if SQL Server
        2005 COMMVAULTQINETIX instance is not
        installed on this computer.
        Clicking No will exit the install program.

12. Click OK to install Microsoft .NET Framework.
     NOTES
        This option will only appear if Microsoft .NET
        Framework has not been installed on this
        computer.

13. Enter the MSSQL Server Installation Path.
     NOTES
        This is the location where you want to install
        Microsoft SQL Server 2005.
     Click Browse to change directories.
     Click Next to continue.
     This step may take several minutes to complete.




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14. Specify the path to which you will setup the
    Microsoft SQL Server system databases.
     MSSQL Database Installation Path - The location
     where you want to setup the Microsoft SQL Server
     system databases.
     Click Next to continue.




Install the JRE
15. Click Yes to install the Java Runtime Environment
    (JRE) or click No if you would like to use the JRE
    Version already available in your computer.
     NOTES
        This prompt will be displayed only when JRE
        version 1.5.x is available in the computer.



Install the CommNet Server and CommNet Server Database
16. Select the path to which you will install the
    software.
     Enter or Browse to the desired destination path
     and click Next to continue.
     NOTES
        Do not install the software to a mapped network
        drive or to a path using any of the following
        characters:
        /:*?"<>|!;@^]
        It is recommended that you use alphanumeric
        characters only.



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17. Select the path to which you will install the
    CommNet Server database.
     Enter or Browse to the desired destination path
     and click Next to continue.
     NOTES
        It is recommended you select a Typical install. If
        you select a Custom install you will prompted
        for custom database paths in the next step.




Set Up the CommNet Server Name and User
18. Specify the CommNet Server Display Name and
    Interface Name.
     CommNet Server Display Name - The name of
     the CommNet Server computer.
     CommNet Server Interface Name - The TCP/IP
     network interface name of the CommNet Server
     computer.
     Select or Enter the information and click Next to
     continue.




19. Specify a user and password.
     Enter User Name - The name of the Administrator
     for the system.
     Enter password - The password for the
     administrator account.
     Confirm password - Reenter password for
     confirmation.
     Click Next to continue.




Validate the License File
20. Specify the path to your license file.
     Name and Location of License File - The location
     in which the license file resides. This is the path in
     which the license diskette resides. Do not remove
     the diskette until the installation is complete.



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     Click Browse to locate the license file,
     <filename>.xml and click Next to continue.
     The install program validates the license before
     continuing with the installation.




Set Up SNMP
21. Click Add to enter SNMP trap destinations.
     Enter an IP Address, IPX Address and/or Host Name
     and click OK.
     Repeat this for each destination you want to add.
     Click Next to continue.
     NOTES
        These screens appear only if the SNMP Enabler
        was selected for installation.




Set Up the CommNet Server for Web-Based Administration
22. If the Internet Information Server (IIS) is installed
    on this computer, the install program asks if you
    want to configure the software for web-based
    administration.
     Click Yes to continue.
     NOTES
        If IIS is not installed then you will not receive
        this prompt.
        The screen to the right may look different
        depending upon the software selected for install
        or upgrade.

23. When prompted for an alias, type the name (or use
    the default) of the Web alias that you want to use
    for accessing the CommNet Browser remotely.
     Click Next to continue.
     NOTES
        If IIS is not installed then you will not receive
        this prompt.




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Verify Summary of Install Options
24. Verify the summary of selected components.
    Click Next to continue.
    NOTES
       The Summary to the right may look different
       depending upon the components selected for
       install or upgrade.




25. A System Reboot prompt may ask you to take one
    of the following actions:
       Log Off - This option will be displayed if the
       install program needs to assign any required
       security privileges to the user. If the Log off
       option is displayed, log off and login to the
       computer at this point. The install program will
       automatically continue after you login.
       Reboot - This option will be displayed if the
       install program finds any file required in use and
       needs to be replaced. If the Reboot option is
       displayed without the Skip Reboot option, reboot
       the computer at this point. The install program
       will automatically continue after the reboot.
       Skip Reboot - This option will be displayed if
       the install program finds any files belonging to
       other applications, that need to be replaced. As
       these files are not critical for the CommNet
       Server installation, you may skip the reboot and
       continue the installation and reboot the
       computer at a later time.
       The install program now starts copying the
       software to the computer. This step may take
       several minutes to complete.




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Setup Complete
26. Setup displays the successfully installed or
    upgraded software components. Click Finish to
    close the install program.
    NOTES
       The screen to the right may look different
       depending upon the components selected for
       install or upgrade.




Post-Install Considerations

  Install post-release updates or Service Packs that may have been released after the release of the
  software.
  The Galaxy iDataAgent for SQL 2005 must be installed on the CommNet Server after installation. The
  iDataAgent can be a client of any CommCell. This provides a backup mechanism for the
  CommVaultQiNetix instance of SQL that contains the CommNet Server database on the CommNet
  Server. You can also configure firewall services between the CommCells and the CommNet Server
  when installing the SQL iDataAgent.
  When installing the software, the interface names for the CommNet Server and the SQL iDataAgent
  must be the same. For example, if the CommNet Server is using server.company.com then the SQL
  iDataAgent should also use server.company.com.
  See the QiNetix Documentation DVD for information on installing the iDataAgent and configuring
  your computers for operation across a firewall.
  To protect the CommNet Server database against disasters, such as computer failure, application
  failure, etc. it is recommended that you have a Disaster Recovery strategy in place. See Disaster
  Recovery for more information.




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Install the CommNet Server - Clustered Environment - Virtual
Server

Click on a link below to go to a specific section of the software installation:
     Install Requirements
     Install Checklist
     Before You Begin
     Install Procedure
        Getting Started
        Select Components for Installation
        Install the CommNet Server and CommNet Server Database
        Set Up the CommNet Server Name and User
        Verify Summary of Install Options
        Setup Complete
     Post-Install Considerations


Install Requirements
     Microsoft SQL Server with the appropriate Service Pack must be installed on the virtual server before
     installing the CommNet Server on a cluster. See System Requirements - CommNet Server for more
     information.
     For step-by-step instructions on pre-installing the Microsoft SQL Database, see Pre-Installing SQL
     Database for CommNet Server - Clustered Environment - Virtual Server.
     Installation or Upgrade of the software on a cluster is not supported on a Physical node.
     It is recommended that you do not install the CommNet Server on a computer with the following
     components:
        If Microsoft Exchange Server, Oracle database, or a previous version of Microsoft SQL Server is
        installed.
     The CommNet Server can be installed on a CommServe computer. However, if the installation
     configuration includes more than one hundred CommCell client computers for the CommServe, it is
     recommended that the CommNet Server be installed on a computer without a CommServe installed.
     This will ensure efficiency of the CommServe as well as the CommNet Server.
     SQL Server cannot be installed on a Cluster Quorum disk.
     During the CommNet Server deployment, the CommNet Server Statistics Database is automatically
     enabled to enhance the performance of the software.
     Verify that you have the appropriate software installation DVD-ROM.
     Verify that the computer in which you want to install software satisfies the System Requirements -
     CommNet Server.
     Verify that you have the license diskette.
     Verify hardware devices such as disk arrays are configured and confirm connectivity to all drives.


Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.

1.      CommNet Server Display Name and CommNet Server Interface
        Name:______________________________________



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       See Set Up the CommNet Server Name and User for more information.


Before You Begin
     Close all applications and disable any programs that run automatically, including anti-virus, screen
     savers and system utilities. Some of the programs, including many anti-virus software, may be
     running as a service. Stop and disable such services before you begin. You can re-enable them after
     the installation.


Install Procedure

Getting Started
1.     Log on to the computer as the local Administrator or
       as a member of the local Administrators group on
       that computer. For clustered computers, log on as
       Domain User with administrative privileges to all
       nodes in the cluster.

2.     Place the appropriate software DVD-ROM into the
       computer's DVD-ROM drive. After a few seconds,
       the installation menu is displayed.
       If the installation menu does not display:
          Click the Start button on the Windows task bar,
          and click Run.
          Browse to the DVD-ROM drive, select
          setup.exe, click Open, and click OK.
       NOTES
       If running the installation on a Windows 2008 x64
       computer or a Windows Vista x64 computer:
          Click the Start button on the Windows task bar,
          and click Run.
          Browse to the DVD-ROM drive, and navigate to
          the AMD64 directory. Select setup.exe, click
          Open, and click OK.

3.     Select the desired language and click Next to
       continue.

4.     Select the option to install software.

5.     Select the option to install software on this
       computer.
       NOTES
          The options that appear on this screen depend
          on the computer in which the software is being
          installed.

6.     From the Welcome screen, click Next to continue if
       no other applications are running.




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7.    Read the virus scanning software warning.
      Click OK to continue if virus scanning is disabled.




8.    Read and agree to the license agreement.
      Select I accept the terms in the license
      agreement then click Next to continue.




Select Components for Installation
9.
      Select Virtual server installation.
      To install or upgrade the software on a cluster,
      select Install QNet on a Virtual server and click
      next to continue.
      NOTES
         Installation or upgrade of the software on a cluster is
         not supported on a physical node.




10.
      Select the disk group to which you are installing the



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     software.
     Click Next to continue.




11. Select the platforms you want to install.
     Click Next to continue.
     NOTES
        The CommNet Server SNMP Enabler must be
        installed on the CommNet Server if you want
        receive alerts via SNMP.
        The CommNet Browser must be installed on
        the CommNet Server if you want to use
        scheduled reports.




Install the CommNet Server and CommNet Server Database
12. Specify a password for the SQL user sa.
     Enter Password - Enter the password for the SQL
     user sa.
     Use Windows Authentication - Check this box to
     use a Windows Administrator account with SQL
     System Administrator privileges in place of the sa
     account to access the SQL database. This option is
     deselected by default.
     Click Next to continue.




13. Select the path to which you will install the
    software.
     Enter or Browse to the desired destination path
     and click Next to continue.
     NOTES
        Do not install the software to a mapped network
        drive or to a path using any of the following
        characters:




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        /:*?"<>|!;@^]
        It is recommended that you use alphanumeric
        characters only.




14. Select the path to which you will install the
    CommNet Server database.
     Enter or Browse to the desired destination path
     and click Next to continue.
     NOTES
        It is recommended you select a Typical install. If
        you select a Custom install you will prompted
        for custom database paths in the next step.




Set Up the CommNet Server Name and User
15. Specify the CommNet Server Display Name and
    Interface Name.
     CommNet Server Display Name - The name of
     the CommNet Server computer.
     CommNet Server Interface Name - The TCP/IP
     network interface name of the CommNet Server
     computer.
     Select or Enter the information and click Next to
     continue.




16. Specify a user and password.
     Enter User Name - The name of the Administrator
     for the system.
     Enter password - The password for the
     administrator account.
     Confirm password - Reenter password for
     confirmation.
     Click Next to continue.



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Validate the License File
17. Specify the path to your license file.
     Name and Location of License File - The location
     in which the license file resides. This is the path in
     which the license diskette resides. Do not remove
     the diskette until the installation is complete.
     Click Browse to locate the license file,
     <filename>.xml and click Next to continue.
     The install program validates the license before
     continuing with the installation.




Verify Summary of Install Options
18. Verify the summary of selected components.
     Click Next to continue.
     NOTES
        The Summary to the right may look different
        depending upon the components selected for
        install or upgrade.




19. A System Reboot prompt may ask you to take one
    of the following actions:
        Log Off - This option will be displayed if the
        install program needs to assign any required
        security privileges to the user. If the Log off
        option is displayed, log off and login to the
        computer at this point. The install program will
        automatically continue after you login.



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        Reboot - This option will be displayed if the
        install program finds any file required in use and
        needs to be replaced. If the Reboot option is
        displayed without the Skip Reboot option, reboot
        the computer at this point. The install program
        will automatically continue after the reboot.
        Skip Reboot - This option will be displayed if
        the install program finds any files belonging to
        other applications, that need to be replaced. As
        these files are not critical for the CommNet
        Server installation, you may skip the reboot and
        continue the installation and reboot the
        computer at a later time.
        The install program now starts copying the
        software to the computer. This step may take
        several minutes to complete.



Setup Complete
20. Verify that the passive nodes have been
    successfully installed or upgraded. If any nodes
    were unavailable during install/upgrade, or did not
    install/upgrade successfully, see Manually install or
    upgrade a passive node.
     Click Next to continue.




21. Setup displays the successfully installed or
    upgraded software components. Click Finish to
    close the install program.
     NOTES
        The screen to the right may look different
        depending upon the components selected for
        install or upgrade.




Post-Install Considerations


   Install post-release updates or Service Packs that may have been released after the release of the
   software.



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The Galaxy iDataAgent for SQL 2005 must be installed on the CommNet Server after installation. The
iDataAgent can be a client of any CommCell. This provides a backup mechanism for the
CommVaultQiNetix instance of SQL that contains the CommNet Server database on the CommNet
Server. You can also configure firewall services between the CommCells and the CommNet Server
when installing the SQL iDataAgent.
When installing the software, the interface names for the CommNet Server and the SQL iDataAgent
must be the same. For example, if the CommNet Server is using server.company.com then the SQL
iDataAgent should also use server.company.com.
See the QiNetix Documentation DVD for information on installing the iDataAgent and configuring
your computers for operation across a firewall.
To protect the CommNet Server database against disasters, such as computer failure, application
failure, etc. it is recommended that you have a Disaster Recovery strategy in place. See Disaster
Recovery for more information.




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Install the CommNet Server SNMP Enabler

Click on a link below to go to a specific section of the software installation:
   Install Requirements
   Install Checklist
   Before You Begin
   Install Procedure
      Getting Started
      Select Components for Installation
      Verify Summary of Install Options
      Setup Complete
   Post-Install Considerations


Install Requirements
    SNMP Services for Windows running on a CommNet Server computer.
    Verify that the CommNet Server software is installed on the computer. The CommNet Server SNMP
    Enabler software can only be installed on a CommNet Server.
    You have the appropriate software installation DVD-ROM.
    The computer satisfies the minimum requirements for the software provided in System Requirements
    CommNet Server.


Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.

1. SNMP Trap
   Destination________________________________________________________________________
    See Set Up SNMP for more information.


Before You Begin
    Close all applications and disable any programs that run automatically, including anti-virus, screen
    savers and system utilities. Some of the programs, including anti-virus software, may be running as a
    service. Stop and disable such services before you begin. You can re-enable them after the installation


Install Procedure

Getting Started
1. Log on to the computer as the local Administrator or
   as a member of the local Administrators group on
   that computer. For clustered computers, log on as
   Domain User with administrative privileges to all
   nodes in the cluster.

2. Place the appropriate software DVD-ROM into the
   computer's DVD-ROM drive. After a few seconds, the
   installation menu is displayed.



                                              Page 24 of 61
                                            Software Installation



   If the installation menu does not display:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, select setup.exe,
      click Open, and click OK.
   NOTES
   If running the installation on a Windows 2008 x64
   computer or a Windows Vista x64 computer:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, and navigate to
      the AMD64 directory. Select setup.exe, click
      Open, and click OK.

3. Select the desired language and click Next to
   continue.

4. Select the option to install software.

5. Select the option to install software on this computer.
   NOTES
      The options that appear on this screen depend on
      the computer in which the software is being
      installed.

6. From the Welcome screen, click Next to continue if
   no other applications are running.




7. Read the virus scanning software warning.
   Click OK to continue if virus scanning is disabled.




8. Read and agree to the license agreement.
   Select I accept the terms in the license
   agreement then click Next to continue.




                                               Page 25 of 61
                                        Software Installation




Select Components for Installation

9.   Select the platforms you want to install.
     Click Next to continue.
     NOTES
        The CommNet Server SNMP Enabler must be
        installed on the CommNet Server if you want
        receive alerts via SNMP.
        The CommNet Browser must be installed on
        the CommNet Server if you want to use
        scheduled reports.




Set Up SNMP
10. Click Add to enter SNMP trap destinations.
     Enter an IP Address, IPX Address and/or Host Name
     and click OK.
     Repeat this for each destination you want to add.
     Click Next to continue.
     NOTES
        These screens appear only if the SNMP Enabler
        was selected for installation.




Verify Summary of Install Options
11. Verify the summary of selected components.
     Click Next to continue.
     NOTES




                                            Page 26 of 61
                                       Software Installation



       The Summary to the right may look different
       depending upon the components selected for
       install or upgrade.




12. A System Reboot prompt may ask you to take one
    of the following actions:
       Log Off - This option will be displayed if the
       install program needs to assign any required
       security privileges to the user. If the Log off
       option is displayed, log off and login to the
       computer at this point. The install program will
       automatically continue after you login.
       Reboot - This option will be displayed if the
       install program finds any file required in use and
       needs to be replaced. If the Reboot option is
       displayed without the Skip Reboot option, reboot
       the computer at this point. The install program
       will automatically continue after the reboot.
       Skip Reboot - This option will be displayed if
       the install program finds any files belonging to
       other applications, that need to be replaced. As
       these files are not critical for the CommNet
       Server installation, you may skip the reboot and
       continue the installation and reboot the
       computer at a later time.
       The install program now starts copying the
       software to the computer. This step may take
       several minutes to complete.



Setup Complete
13. Setup displays the successfully installed or
    upgraded software components. Click Finish to
    close the install program.
    NOTES
       The screen to the right may look different
       depending upon the components selected for
       install or upgrade.




                                          Page 27 of 61
                                       Software Installation




Post-Install Considerations

Install post-release updates or Service Packs that may have been released after the release of the
software.




                                           Page 28 of 61
                                           Software Installation


Install the CommNet Server and Database Engine on Separate
Computers


Overview
The CommNet Server and the Microsoft SQL Server
Database Engine can be installed on separate computers.
The following sections describe the steps for building
such a topology. Note that these procedures require
familiarity and understanding of both the Microsoft SQL
Server Database Engine and the Windows operating
system.
The following procedure can be used:
     When you initially install the software, or
     When you wish to split an existing CommNet Server



Requirements
Review the following requirements before setting up the
CommNet Server and the Microsoft SQL Server Database
Engine on separate computers:
     Two computers that can host the CommNet Server
     and the database engine.
     A reliable and fast network connection between these
     two computers.
     CreateSQLAccount utility from the Resource Pack.
     This tool/utility is included in the Resource Pack
     available in Maintenance Advantage Web site.
     Download the latest version before using the
     tool/utility.



Procedure

Installing the Necessary Software

1.     If you are installing a new CommNet Server, install     See Install the CommNet Server for step-by-
       the CommNet Server software on the computer that
       will host the CommNet Server. (Referred to as the
       CommNet Server computer in the subsequent steps.)
       This step is not necessary if you already have a
       CommNet Server running on this computer.

2.     Install Microsoft SQL Server with the appropriate       See Pre-Installing SQL Database for CommN
       Service Pack on the computer that will host the         instructions.
       Database Engine. (Referred to as the SQL Server
       computer in the subsequent steps.)
       See System Requirements - CommNet Server for
       more information on the SQL Server version.

Moving the Database



                                               Page 29 of 61
                                        Software Installation


3.   Stop all services on the CommNet Server computer.        See Stop CommNet Server Services for step

4.   In the CommNet Server computer, using the SQL            See the SQL Server Management Studio
     Server Management Studio, backup the QNet                the dump file.
     database and create a .dmp file.

5.   Perform this step if you wish to free-up the memory      To remove the dependencies:
     associated with SQL Services.
                                                                1. Start Regedit.exe
     Remove the dependencies from SQL Services and
     then stop and disable SQL Services on the CommNet          2. Navigate to the following key:
     Server computer.                                              HKEY_LOCAL_MACHINE\SYSTEM\Curre
     Reboot the computer.                                          (ControlSet001)
                                                                3. Remove COMMVAULTQINETIX entry from
                                                                   string value.
                                                                   Note that the value for the DependOnSe
                                                                   instance and may be different on a clus


                                                              To stop and disable the services:
                                                                1. Open the Services window from Admin
                                                                   Control Panel.

                                                                2. Right click the COMMVAULTQINETIX servi

                                                                   Note that the name of the service depe
                                                                   and may be different on a clustered com
                                                                3. Select the Disabled option from the St

                                                                4. Click the Stop button.

6.   In the SQL Server computer, using the SQL Server         See the SQL Server Management Studio
     Management Studio, restore the QNet database.            restoring a database.

7.   In the CommNet Server computer, open the Registry See Windows help for information on openi
     Editor and navigate to the following key:
     HKEY_LOCAL_MACHINE\SOFTWARE\CommVault
     Systems\QNet\ControlSet001(MachineName)
     \Database
     Edit the following values:
     sCONNECTION set it to <SQL Server
     computer>_qnet
     sDOMAIN set it to <SQL Server computer>
     sINSTANCE set it to <SQL Server
     computer>\COMMVAULTQINETIX
     Note that the name of the instance depends on the
     installed instance and may be different on a clustered
     computer.

Setting up the SQL Server Account

8.   From the Resource Pack copy the                          The utility is available in the following locatio
     CreateSQLAccount utility to the CommNet Server
                                                              Windows\CreateSQLAccount\CreateSQLAcco
     computer.




                                           Page 30 of 61
                                     Software Installation



                                                           The utility must be copied to the following lo
                                                           computer:
                                                           <software_install_folder>\bin

9.   In the CommNet Server computer, run the               For information on how to run this utility, se
     CreateSQLAccount utility and create the SQL Server    Readme_CreateSQLAccount.txt available
     System Administrator account and password that will
     be used to access the SQL database.

Changing DSN Settings

10. In the CommNet Server computer, modify the DSN
    Settings for the QNet database to point to the           1. Open Control Panel | Administrative
    database in the SQL Server computer.                        (ODBC).
                                                             2. Click the System DSN tab.
                                                             3. Click <SQL Server computer>_qnet and
                                                             4. Edit the following values:
                                                                Name - set it to <SQL Server compute
                                                                Server - set it to <SQL Server compute
                                                             5. Click Next.
                                                             6. Choose the With SQL Server authent
                                                                password entered by the user option
                                                             7. Select the Connect to SQL Server to
                                                                the additional configuration options
                                                                and password that you created using th
                                                             8. Click Next twice and then click Finish.
                                                                on these dialog boxes.)
                                                             9. Click Test Data Source.
                                                                The result should be TEST COMPLETED
                                                                If not make sure SQL server on the SQL
                                                                and the login information given are corr

11. Restart the services on the CommNet Server             See Start CommNet Server Services for ste
    computer.

Protecting the database

12. Protect the SQL Server.
                                                             1. Install the iDataAgent for SQL Server o
                                                                SQL iDataAgent can be a client on any C
                                                             2. Schedule regular backups of the Comm
                                                                SQL iDataAgent.
                                                             3. Monitor these scheduled backups and e
                                                                back up the data.




                                         Page 31 of 61
                                            Software Installation


Install the CommNet Agent

Click on a link below to go to a specific section of the software installation:
     Install Requirements
     Before You Begin
     Install Procedure
       Getting Started
       Select Components for Installation
       Verify Summary of Install Options
       Setup Complete
     Post-Install Considerations


Install Requirements
     Upgrade the CommServe before upgrading the CommNet Agent.
     Verify that no jobs are in progress or scheduled to occur while the software is being installed. If jobs
     are scheduled, either install the software at another time or disable all jobs in the CommCell using
     the Activity Control tab from the CommServe Properties dialog box in the CommCell Console.
     You have the appropriate software installation DVD-ROM.
     The computer satisfies the minimum requirements for the CommNet Agent provided in System
     Requirements - CommNet Agent.
     Verify hardware devices such as disk arrays are configured and confirm connectivity to all drives.


Before You Begin
     Close all applications and disable any programs that run automatically, including anti-virus, screen
     savers and system utilities. Some of the programs, including anti-virus software, may be running as
     a service. Stop and disable such services before you begin. You can re-enable them after the
     installation.


Install Procedure

Getting Started
1.     Log on to the computer as the local Administrator or
       as a member of the local Administrators group on
       that computer. For clustered computers, log on as
       Domain User with administrative privileges to all
       nodes in the cluster.

2.     Place the appropriate software DVD-ROM into the
       computer's DVD-ROM drive. After a few seconds,
       the installation menu is displayed.
       If the installation menu does not display:
          Click the Start button on the Windows task bar,
          and click Run.
          Browse to the DVD-ROM drive, select
          setup.exe, click Open, and click OK.




                                               Page 32 of 61
                                         Software Installation



     NOTES
     If running the installation on a Windows 2008 x64
     computer or a Windows Vista x64 computer:
        Click the Start button on the Windows task bar,
        and click Run.
        Browse to the DVD-ROM drive, and navigate to
        the AMD64 directory. Select setup.exe, click
        Open, and click OK.

3.   Select the desired language and click Next to
     continue.

4.   Select the option to install software.

5.   Select the option to install software on this
     computer.
     NOTES
        The options that appear on this screen depend
        on the computer in which the software is being
        installed.

6.   From the Welcome screen, click Next to continue if
     no other applications are running.




7.   Read the virus scanning software warning.
     Click OK to continue if virus scanning is disabled.




8.   Read and agree to the license agreement.
     Select I accept the terms in the license
     agreement then click Next to continue.




                                              Page 33 of 61
                                        Software Installation




Select Components for Installation
9.   Select the platforms you want to install.
     Click Next to continue.
     NOTES
        The CommNet Server SNMP Enabler must be
        installed on the CommNet Server if you want
        receive alerts via SNMP.
        The CommNet Browser must be installed on
        the CommNet Server if you want to use
        scheduled reports.
     To install the CommNet Agent expand the Common
     Technology Engine folder, the CommServe Modules
     folder and select the following:
        CommNet Agent for CommCell




Verify Summary of Install Options
10. Verify the summary of selected components.
     Click Next to continue.
     NOTES
        The Summary to the right may look different
        depending upon the components selected for
        install or upgrade.




11. A System Reboot prompt may ask you to take one
    of the following actions:
        Log Off - This option will be displayed if the
        install program needs to assign any required



                                            Page 34 of 61
                                        Software Installation


        security privileges to the user. If the Log off
        option is displayed, log off and login to the
        computer at this point. The install program will
        automatically continue after you login.
        Reboot - This option will be displayed if the
        install program finds any file required in use and
        needs to be replaced. If the Reboot option is
        displayed without the Skip Reboot option, reboot
        the computer at this point. The install program
        will automatically continue after the reboot.
        Skip Reboot - This option will be displayed if
        the install program finds any files belonging to
        other applications, that need to be replaced. As
        these files are not critical for the CommNet
        Server installation, you may skip the reboot and
        continue the installation and reboot the
        computer at a later time.
        The install program now starts copying the
        software to the computer. This step may take
        several minutes to complete.



Setup Complete
12. Setup displays the successfully installed or
    upgraded software components. Click Finish to
    close the install program.
     NOTES
        The screen to the right may look different
        depending upon the components selected for
        install or upgrade.




Post-Install Considerations

Install post-release updates or Service Packs that may have been released after the release of the
software.




                                           Page 35 of 61
                                               Software Installation


Install the CommNet Agent - Clustered Environment - Virtual
Server

Click on a link below to go to a specific section of the software installation:
   Install Requirements
   Install Checklist
   Before You Begin
   Install Procedure
      Getting Started
      Select Components for Installation
      Verify Summary of Install Options
      Install Remaining Cluster Nodes
      Setup Complete
   Post-Install Considerations


Install Requirements
    Verify that no jobs are in progress or scheduled to occur while the software is being installed. If jobs a
    scheduled, either install the software at another time or disable all jobs in the CommCell using the Act
    Control tab from the CommServe Properties dialog box in the CommCell Console.
    Ensure that latest service packs have been installed on the CommServe computer.
    You have the appropriate software installation DVD-ROM.
    The computer satisfies the minimum requirements for the CommNet Agent provided in System Require
    CommNet Agent.
    Verify hardware devices such as disk arrays are configured and confirm connectivity to all drives.
    Installation or upgrade of the software on a cluster is not supported on a physical node.


Install Checklist
Collect the following information before installing the software. Use the space provided to record the infor
and retain this information in your Disaster Recovery binder.

1. Domain Administrator Account User and Password
   Information________________________________________________________________________
    See Install Remaining Cluster Nodes for more information.


Before You Begin
    Close all applications and disable any programs that run automatically, including anti-virus, screen sav
    system utilities. Some of the programs, including anti-virus software, may be running as a service. Sto
    disable such services before you begin. You can re-enable them after the installation.


Install Procedure

Getting Started
1. Log on to the computer as the local Administrator or
   as a member of the local Administrators group on



                                                  Page 36 of 61
                                            Software Installation


   that computer. For clustered computers, log on as
   Domain User with administrative privileges to all
   nodes in the cluster.

2. Place the appropriate software DVD-ROM into the
   computer's DVD-ROM drive. After a few seconds, the
   installation menu is displayed.
   If the installation menu does not display:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, select setup.exe,
      click Open, and click OK.
   NOTES
   If running the installation on a Windows 2008 x64
   computer or a Windows Vista x64 computer:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, and navigate to
      the AMD64 directory. Select setup.exe, click
      Open, and click OK.

3. Select the desired language and click Next to
   continue.

4. Select the option to install software.

5. Select the option to install software on this computer.
   NOTES
      The options that appear on this screen depend on
      the computer in which the software is being
      installed.

6. From the Welcome screen, click Next to continue if
   no other applications are running.




7. Read the virus scanning software warning.
   Click OK to continue if virus scanning is disabled.




                                               Page 37 of 61
                                               Software Installation




8. Read and agree to the license agreement.
      Select I accept the terms in the license
      agreement then click Next to continue.




Select Components for Installation

9.
       Select Virtual server installation.
       To install or upgrade the software on a cluster,
       select Install QNet on a Virtual server and click
       next to continue.
       NOTES
          Installation or upgrade of the software on a cluster is
          not supported on a physical node.




10.
       Select the disk group to which you are installing the
       software.
       Click Next to continue.




11. Select the platforms you want to install.



                                                   Page 38 of 61
                                       Software Installation



    Click Next to continue.
    NOTES
       The CommNet Server SNMP Enabler must be
       installed on the CommNet Server if you want
       receive alerts via SNMP.
       The CommNet Browser must be installed on
       the CommNet Server if you want to use
       scheduled reports.




Verify Summary of Install Options
12. Verify the summary of selected components.
    Click Next to continue.
    NOTES
       The Summary to the right may look different
       depending upon the components selected for
       install or upgrade.




13. A System Reboot prompt may ask you to take one
    of the following actions:
       Log Off - This option will be displayed if the
       install program needs to assign any required
       security privileges to the user. If the Log off
       option is displayed, log off and login to the
       computer at this point. The install program will
       automatically continue after you login.
       Reboot - This option will be displayed if the
       install program finds any file required in use and
       needs to be replaced. If the Reboot option is
       displayed without the Skip Reboot option, reboot
       the computer at this point. The install program
       will automatically continue after the reboot.
       Skip Reboot - This option will be displayed if
       the install program finds any files belonging to
       other applications, that need to be replaced. As
       these files are not critical for the CommNet
       Server installation, you may skip the reboot and
       continue the installation and reboot the
       computer at a later time.
       The install program now starts copying the
       software to the computer. This step may take
       several minutes to complete.




                                          Page 39 of 61
                                          Software Installation




Install Remaining Cluster Nodes
14. To install the software on the remaining nodes of
    the cluster, click Yes.
      To complete the install for this node only, click No.




15.
      Select cluster nodes from the Preferred Nodes list
      and click the arrow button to move them to the
      Selected Nodes list. When you have completed
      your selections, click Next to continue.




16. Type the User Name and Password for the
    Domain Administrator account, so that the installer
    can perform the remote install of the cluster nodes
    you selected in the previous step.
      Click Next to continue.




Setup Complete
17. Verify that the passive nodes have been
    successfully installed or upgraded. If any nodes
    were unavailable during install/upgrade, or did not
    install/upgrade successfully, see Manually install or
    upgrade a passive node.
      Click Next to continue.




                                             Page 40 of 61
                                      Software Installation




18. Setup displays the successfully installed or
    upgraded software components. Click Finish to
    close the install program.
    NOTES
       The screen to the right may look different
       depending upon the components selected for
       install or upgrade.




Post-Install Considerations

  Install post-release updates or Service Packs that may have been released after the release of the
  software.




                                          Page 41 of 61
                                           Software Installation


Install the CommNet Browser

Click on a link below to go to a specific section of the software installation:
   Install Requirements
   Install Checklist
   Before You Begin
   Install Procedure
      Getting Started
      Select Components for Installation
      Set Up the CommNet Interface Name
      Set Up the CommNet Browser for Web-Based Administration
      Verify Summary of Install Options
      Setup Complete
   Post-Install Considerations


Install Requirements
    You have the appropriate software installation DVD-ROM.
    The computer satisfies the minimum requirements for the software provided in System Requirements
    CommNet Browser.
    Verify hardware devices such as disk arrays are configured and confirm connectivity to all drives.


Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.

1. CommNet Server Interface Name:______________________________________
    See Set Up the CommNet Interface Name for more information.

2. Web
   Alias:_____________________________________________________________________________
    See Set Up the CommNet Browser for Web-Based Administration for more information.


Before You Begin
    Close all applications and disable any programs that run automatically, including anti-virus, screen sav
    and system utilities. Some of the programs, including anti-virus software, may be running as a service
    Stop and disable such services before you begin. You can re-enable them after the installation.


Install Procedure

Getting Started
1. Log on to the computer as the local Administrator or
   as a member of the local Administrators group on
   that computer. For clustered computers, log on as
   Domain User with administrative privileges to all
   nodes in the cluster.



                                              Page 42 of 61
                                            Software Installation


2. Place the appropriate software DVD-ROM into the
   computer's DVD-ROM drive. After a few seconds, the
   installation menu is displayed.
   If the installation menu does not display:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, select setup.exe,
      click Open, and click OK.
   NOTES
   If running the installation on a Windows 2008 x64
   computer or a Windows Vista x64 computer:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, and navigate to
      the AMD64 directory. Select setup.exe, click
      Open, and click OK.

3. Select the desired language and click Next to
   continue.

4. Select the option to install software.

5. Select the option to install software on this computer.
   NOTES
      The options that appear on this screen depend on
      the computer in which the software is being
      installed.

6. From the Welcome screen, click Next to continue if
   no other applications are running.




7. Read the virus scanning software warning.
   Click OK to continue if virus scanning is disabled.




8. Read and agree to the license agreement.
   Select I accept the terms in the license



                                               Page 43 of 61
                                         Software Installation


     agreement then click Next to continue.




Select Components for Installation

9.    Select the platforms you want to install.
      Click Next to continue.
      NOTES
         The CommNet Server SNMP Enabler must be
         installed on the CommNet Server if you want
         receive alerts via SNMP.
         The CommNet Browser must be installed on
         the CommNet Server if you want to use
         scheduled reports.




Set Up the CommNet Interface Name
10. Specify the CommNet Server Interface Name.
      CommNet Server Interface Name - The TCP/IP
      network interface name of the CommNet Server
      computer.
      Select or Enter the information and click Next to
      continue.




Set Up the CommNet Browser for Web-Based Administration
11. If the Internet Information Server (IIS) is installed
    on this computer, the install program asks if you
    want to configure the software for web-based
    administration.




                                             Page 44 of 61
                                         Software Installation



    Click Yes to continue.
    NOTES
       If IIS is not installed then you will not receive
       this prompt.
       The screen to the right may look different
       depending upon the software selected for install
       or upgrade.

12. When prompted for an alias, type the name (or use
    the default) of the Web alias that you want to use
    for accessing the CommNet Browser remotely.
    Click Next to continue.
    NOTES
       If IIS is not installed then you will not receive
       this prompt.




Verify Summary of Install Options
13. Verify the summary of selected components.
    Click Next to continue.
    NOTES
       The Summary to the right may look different
       depending upon the components selected for
       install or upgrade.




14. A System Reboot prompt may ask you to take one
    of the following actions:
       Log Off - This option will be displayed if the
       install program needs to assign any required
       security privileges to the user. If the Log off
       option is displayed, log off and login to the
       computer at this point. The install program will
       automatically continue after you login.
       Reboot - This option will be displayed if the
       install program finds any file required in use and
       needs to be replaced. If the Reboot option is
       displayed without the Skip Reboot option, reboot
       the computer at this point. The install program
       will automatically continue after the reboot.
       Skip Reboot - This option will be displayed if



                                            Page 45 of 61
                                       Software Installation


        the install program finds any files belonging to
        other applications, that need to be replaced. As
        these files are not critical for the CommNet
        Server installation, you may skip the reboot and
        continue the installation and reboot the
        computer at a later time.
        The install program now starts copying the
        software to the computer. This step may take
        several minutes to complete.


Setup Complete
15. Setup displays the successfully installed or
    upgraded software components. Click Finish to
    close the install program.
     NOTES
        The screen to the right may look different
        depending upon the components selected for
        install or upgrade.




Post-Install Considerations

Install post-release updates or Service Packs that may have been released after the release of the
software.




                                           Page 46 of 61
                                               Software Installation


Install the CommNet Browser - Clustered Environment - Virtual
Server

Click on a link below to go to a specific section of the software installation:
   Install Requirements
   Install Checklist
   Before You Begin
   Install Procedure
      Getting Started
      Select Components for Installation
      Set Up the CommNet Browser for Web-Based Administration
      Verify Summary of Install Options
      Setup Complete
   Post-Install Considerations


Install Requirements
    Java Runtime Environment (JRE):
       In a Windows clustered system, the JRE is installed automatically on the active nodes through brow
       install. The appropriate JRE must be installed manually on the passive nodes before the CommNet
       Browser install.
    Verify that you have the appropriate software installation DVD-ROM.
    Verify that the computer satisfies the minimum requirements for the software provided in System
    Requirements - CommNet Browser as a Stand-Alone Application.
    Verify hardware devices such as disk arrays are configured and confirm connectivity to all drives.
    Installation or upgrade of the software on a cluster is not supported on a physical node.


Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.

1. SQL User
   Password:_______________________________________________________________________
    See Select Components for Installation for more information.

2. Web
   Alias:_____________________________________________________________________________
    See Set Up the CommNet Browser for Web-Based Administration for more information.


Before You Begin
    Close all applications and disable any programs that run automatically, including anti-virus, screen sav
    and system utilities. Some of the programs, including anti-virus software, may be running as a service
    Stop and disable such services before you begin. You can re-enable them after the installation.


Install Procedure



                                                  Page 47 of 61
                                            Software Installation



Getting Started
1. Log on to the computer as the local Administrator or
   as a member of the local Administrators group on
   that computer. For clustered computers, log on as
   Domain User with administrative privileges to all
   nodes in the cluster.

2. Place the appropriate software DVD-ROM into the
   computer's DVD-ROM drive. After a few seconds, the
   installation menu is displayed.
   If the installation menu does not display:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, select setup.exe,
      click Open, and click OK.
   NOTES
   If running the installation on a Windows 2008 x64
   computer or a Windows Vista x64 computer:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, and navigate to
      the AMD64 directory. Select setup.exe, click
      Open, and click OK.

3. Select the desired language and click Next to
   continue.

4. Select the option to install software.

5. Select the option to install software on this computer.
   NOTES
      The options that appear on this screen depend on
      the computer in which the software is being
      installed.

6. From the Welcome screen, click Next to continue if
   no other applications are running.




7. Read the virus scanning software warning.
   Click OK to continue if virus scanning is disabled.




                                               Page 48 of 61
                                               Software Installation




8. Read and agree to the license agreement.
      Select I accept the terms in the license
      agreement then click Next to continue.




Select Components for Installation

9.
       Select Virtual server installation.
       To install or upgrade the software on a cluster,
       select Install QNet on a Virtual server and click
       next to continue.
       NOTES
          Installation or upgrade of the software on a cluster is
          not supported on a physical node.




10.
       Select the disk group to which you are installing the
       software.
       Click Next to continue.




11. Select the platforms you want to install.



                                                   Page 49 of 61
                                          Software Installation



     Click Next to continue.
     NOTES
        The CommNet Server SNMP Enabler must be
        installed on the CommNet Server if you want
        receive alerts via SNMP.
        The CommNet Browser must be installed on
        the CommNet Server if you want to use
        scheduled reports.




12. Specify a password for the SQL user sa.
     Enter Password - Enter the password for the SQL
     user sa.
     Use Windows Authentication - Check this box to
     use a Windows Administrator account with SQL
     System Administrator privileges in place of the sa
     account to access the SQL database. This option is
     deselected by default.
     Click Next to continue.




Set Up the CommNet Browser for Web-Based Administration
13. If the Internet Information Server (IIS) is installed
    on this computer, the install program asks if you
    want to configure the software for web-based
    administration.
     Click Yes to continue.
     NOTES
        If IIS is not installed then you will not receive
        this prompt.
        The screen to the right may look different
        depending upon the software selected for install
        or upgrade.

14. When prompted for an alias, type the name (or use
    the default) of the Web alias that you want to use
    for accessing the CommNet Browser remotely.
     Click Next to continue.
     NOTES
        If IIS is not installed then you will not receive
        this prompt.




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                                       Software Installation




Verify Summary of Install Options
15. Verify the summary of selected components.
    Click Next to continue.
    NOTES
       The Summary to the right may look different
       depending upon the components selected for
       install or upgrade.




16. A System Reboot prompt may ask you to take one
    of the following actions:
       Log Off - This option will be displayed if the
       install program needs to assign any required
       security privileges to the user. If the Log off
       option is displayed, log off and login to the
       computer at this point. The install program will
       automatically continue after you login.
       Reboot - This option will be displayed if the
       install program finds any file required in use and
       needs to be replaced. If the Reboot option is
       displayed without the Skip Reboot option, reboot
       the computer at this point. The install program
       will automatically continue after the reboot.
       Skip Reboot - This option will be displayed if
       the install program finds any files belonging to
       other applications, that need to be replaced. As
       these files are not critical for the CommNet
       Server installation, you may skip the reboot and
       continue the installation and reboot the
       computer at a later time.
       The install program now starts copying the
       software to the computer. This step may take
       several minutes to complete.




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                                           Software Installation




Setup Complete
17     Verify that the passive nodes have been
       successfully installed or upgraded. If any nodes
       were unavailable during install/upgrade, or did not
       install/upgrade successfully, see Manually install or
       upgrade a passive node.
       Click Next to continue.




18. Setup displays the successfully installed or
    upgraded software components. Click Finish to
    close the install program.
       NOTES
          The screen to the right may look different
          depending upon the components selected for
          install or upgrade.




Post-Install Considerations

     Install post-release updates or Service Packs that may have been released after the release of the
     software.




                                              Page 52 of 61
                                           Software Installation


Install the CommNet Browser - Macintosh/Linux

Click on a link below to go to a specific section of the software installation:
     Install Requirements
     Install Checklist
     Before You Begin
     Install Procedure
        Getting Started
        Setup Complete
     Post-Install Considerations
     Uninstall


Install Requirements

Review the following to avoid common problems:
     Before installing CommNet Browser on the Macintosh/Linux platform, verify that the appropriate
     version of Java Runtime Environment (JRE) is installed. See System Requirements - CommNet
     Browser.
     You need the cvqnetadd utility to install the CommNet Browser on Macintosh. This tool/utility is
     included in the Resource Pack available in Maintenance Advantage Web site. Download the latest
     version before using the tool/utility.
     Verify that the computer satisfies the minimum requirements for the software provided in System
     Requirements - CommNet Browser as a Stand-Alone Application.
     If your network does not have DNS lookup or some other name resolution facility, you may be asked
     to enter the IP address of the CommNet Server.
     Verify hardware devices such as disk arrays are configured and confirm connectivity to all drives.


Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.

1.      CommNet Server Name:______________________________________
        See Step 4 for more information.

2.      Install folder
        location:________________________________________________________________
        See Step 5 for more information.


Before You Begin
     Close all applications and disable any programs that run automatically, including anti-virus, screen
     savers and system utilities. Some of the programs, including anti-virus software, may be running as
     a service. Stop and disable such services before you begin. You can re-enable them after the
     installation.
     Log on to the client as root.


Install Procedure


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                                        Software Installation



Getting Started
1. Open the Terminal window, and execute the
   cvqnetadd utility.

2. The CommNet banner and other information is
   displayed.
     Press Enter to continue.

3. Read the license agreement if it appears.                  Press <ENTER> to review End User
                                                              License Agreement ...
     NOTES                                                    .....
                                                              .....
       You may have to press the space bar several            .....
       times to page through the entire agreement.
     Type y and press Enter to continue.                      Do you accept the terms of this
                                                              license agreement? y

4. Type the name of the CommNet Server and press              Please enter the CommNet Server name.
   Enter to continue.
                                                              It can be either short or long; the
     NOTES                                                    only requirement is that it has to be
                                                              resolvable by the name services
       You can enter the short or long name of the            configured on this machine.
       CommNet Server.
                                                              CommNet Server Name:

5. Specify the location where you want to install the         Please specify where you want us to
   software.                                                  install CommNet binaries.

     NOTES                                                    It must be a local directory and there
                                                              should be at least 10MB of free space
       The amount of free space required depends on           available.
       the components selected for install, and may look
       different from the example shown.                      Installation Directory:
                                                              [/QNet/Browser]
     Press Enter to accept the default path and continue,
     or                                                       Press ENTER to continue ...
     Enter a path and then press Enter to continue.
     Press Enter again to confirm the path.

6. Press Enter to continue.                                   We are now ready to copy binaries.
                                                              Press ENTER to begin ...
     The install program now starts copying the software
     to the computer. The progress is displayed.              .....
                                                              .....
                                                              .....


Setup Complete
7.                                                            Successfully copied xx files
     NOTES:                                                   Successfully installed CommNet Browser
       The summary example shown to the right may             **************************************
       look different depending upon the components             To Start CommNet Browser:
       selected for installation.                               RUN qnet
                                                              **************************************

                                                              **************************************
                                                                To Uninstall this package:
                                                                RUN qnetrm
                                                              **************************************



                                              Page 54 of 61
                                        Software Installation



                                                            Thank you for choosing CommNet


Post-Install Considerations

Install post-release updates or Service Packs that may have been released after the release of the
software.


Uninstall
To uninstall the CommNet Browser on a Macintosh:
   Log on to the client as root.
   Open a terminal window and enter qnetrm. Press Enter to continue.
The browser will automatically uninstall.




                                            Page 55 of 61
                                             Software Installation


Install the Books Online

Click on a link below to go to a specific section of the software installation:
     Install Requirements
     Install Checklist
     Before You Begin
     Install Procedure
        Getting Started
        Select Components for Installation
        Select a Destination Path
        Set Up the Books Online for Web-Based Administration
        Verify Summary of Install Options
        Setup Complete
     Post-Install Considerations


Install Requirements
     Verify that you have the appropriate software installation DVD-ROM.
     Verify that the computer satisfies the minimum requirements for the software provided in System
     Requirements - Books Online.
     For clustered systems, install Books Online to a physical node.


Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.

1. Install folder
   location:__________________________________________________________________________
      See Select a Destination Path for more information.

2.
      Web
      Alias:_____________________________________________________________________________
      See Set Up the Books Online for Web-Based Administration for more information.


Before You Begin
     Close all applications and disable any programs that run automatically, including anti-virus, screen sav
     and system utilities. Some of the programs, including anti-virus software, may be running as a service
     and disable such services before you begin. You can re-enable them after the installation.
     If Internet Information Server (IIS) is installed on the machine, you will be prompted for a web alias d
     the Books Online installation. The web alias will be created in the virtual directory. (This web alias can
     manually configured in the CommNet Server Properties dialog box.)
     If installing Books Online on the CommNet Server, the web alias will be updated automatically in the
     CommNet Server Properties dialog box upon startup.
     If IIS is not installed on the CommNet Server machine, the web alias must be manually configured in t
     CommNet Server Properties dialog box.




                                                Page 56 of 61
                                            Software Installation



Install Procedure

Getting Started
1. Log on to the computer as the local Administrator or
   as a member of the local Administrators group on
   that computer. For clustered computers, log on as
   Domain User with administrative privileges to all
   nodes in the cluster.

2. Place the appropriate software DVD-ROM into the
   computer's DVD-ROM drive. After a few seconds, the
   installation menu is displayed.
   If the installation menu does not display:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, select setup.exe,
      click Open, and click OK.
   NOTES
   If running the installation on a Windows 2008 x64
   computer or a Windows Vista x64 computer:
      Click the Start button on the Windows task bar,
      and click Run.
      Browse to the DVD-ROM drive, and navigate to
      the AMD64 directory. Select setup.exe, click
      Open, and click OK.

3. Select the desired language and click Next to
   continue.

4. Select the option to install software.

5. Select the option to install software on this computer.
   NOTES
      The options that appear on this screen depend on
      the computer in which the software is being
      installed.

6. From the Welcome screen, click Next to continue if
   no other applications are running.




7. Read the virus scanning software warning.



                                               Page 57 of 61
                                          Software Installation



     Click OK to continue if virus scanning is disabled.




8. Read and agree to the license agreement.
     Select I accept the terms in the license
     agreement then click Next to continue.




Select Components for Installation

9.    Expand QNet (if it is not already expanded) and
      select CommNet Books Online.
      Click Next to continue.




Select a Destination Path
10. This step only applies if no other CommNet
    component has been installed. Select the path to
    which you will install the software.
      Enter or Browse to the desired destination path
      and click Next to continue.
      NOTES
         Do not install the software to a mapped network
         drive or to a path using any of the following
         characters:
         /:*?"<>|!;@^]




                                             Page 58 of 61
                                          Software Installation



        It is recommended that you use alphanumeric
        characters only.




Set Up the Books Online for Web-Based Administration
11. If the Internet Information Server (IIS) is installed
    on this computer, the install program asks if you
    want to configure the software for web-based
    administration.
     Click Yes to continue.
     NOTES
        If IIS is not installed then you will not receive
        this prompt.
        The screen to the right may look different
        depending upon the software selected for install
        or upgrade.

12. When prompted for an alias, type the name (or use
    the default) of the Web alias that you want to use
    for accessing the CommNet Browser remotely.
     Click Next to continue.
     NOTES
        If IIS is not installed then you will not receive
        this prompt.




Verify Summary of Install Options
13. Verify the summary of selected components.
     Click Next to continue.
     NOTES
        The Summary to the right may look different
        depending upon the components selected for
        install or upgrade.




                                             Page 59 of 61
                                       Software Installation




Setup Complete
14. Setup displays the successfully installed or
    upgraded software components. Click Finish to
    close the install program.
    NOTES
       The screen to the right may look different
       depending upon the components selected for
       install or upgrade.




Post-Install Considerations

  Install post-release updates or Service Packs that may have been released after the release of the
  software.
  If installed on the CommNet Server or another machine in the CommNet domain, a shortcut to Books
  Online is automatically created in the Start Program files on that machine; it will point to the local
  directory.




                                          Page 60 of 61
                                      Software Installation


Where to Go from Here

Once you have installed the software, you are ready to use the CommNet Browser to administer your
CommNet domain. Before you view the summaries and reports you must first:
  Register Cells
  Configure Data Protection and Coverage Windows
  Set Up the Data Collection Policy
There are many other configuration options available to customize your CommNet environment.




                                          Page 61 of 61

								
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