Software Installation
Software Installation - Table of Contents
Software Deployment Overview
CommNet Server
Windows
Windows Cluster - Virtual Server
SNMP Enabler
Install the CommNet Server and Database Engine on Separate Computers
CommNet Agent
Windows
Windows Cluster - Virtual Server
CommNet Browser
Windows
Windows Cluster - Virtual Server
Macintosh/Linux
Books Online
Where to Go from Here
Uninstall
Windows
Windows - Cluster
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Software Installation
Deployment Overview
The following sections provide broad overview of the deployment process. Links to detailed procedures
and instructions are also provided.
Before installing the components, read the product’s release notes for additional information not covered
in this section.
The software components must be deployed in the following order:
1. CommNet Server Software
Installation always begins with the installation of the CommNet Server which connects all of the
components of the system.
Install the CommNet Server
Install the CommNet Server on a Cluster
2. CommNet Agent Software
Next, all the Agents are installed on the CommServe computers associated with the CommCells you
want to manage.
Install the CommNet Agent
Install the CommNet Agent on a Cluster
Note that the CommNet Agent software is not required to be installed on the QSM Server computers.
However, the QSM Cells must be registered in the CommNet domain. See Getting Started for more
information.
3. CommNet Browser
Optionally, you can also install the CommNet Browser on any computer from which you wish to
remotely monitor and administer your CommCells.
Install the CommNet Browser
Install the CommNet Browser on a Cluster
4. Books Online
You can install Books Online documentation by selecting this option. The documentation will be
accessible from the Windows Start menu.
Install the Books Online
The installation procedures above describe typical installations of the CommNet Server, CommNet Agent,
CommNet Browser and Books Online. The installation steps will differ if multiple software components are
selected for install on a computer. The steps provided in this section are the recommended steps for
installing and configuring the software.
Microsoft SQL Server instance used by CommNet Server
The CommNet Server software can be installed either on a computer which already has the QiNetix
CommServe software installed or on a totally independent computer.
When the CommNet Server is installed on a computer with no other QiNetix software, the CommNet
Server database is created on the COMMVAULTQINETIX instance.
When the CommNet Server is installed on the CommServe computer, the CommNet Server database is
created on the same Microsoft SQL Server instance used by the CommCell. This instance depends on the
version in which the CommServe software was first installed and could be one of the following:
Galaxy 1.1 to 3.1.0 (GSP1) - CommServ database installed on the default instance.
Galaxy 3.7.0 to QiNetix 4.1.0 - CommServ database installed on the COMMVAULTGALAXY instance.
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Software Installation
QiNetix 4.2.0 - CommServ database installed on the COMMVAULTQINETIX instance.
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Software Installation
Selecting Multiple
Components During
Install
Multiple components can be
selected at the time of
installation. You will be
required to enter a common
path for the software, as
well as any component-
specific parameters. The
selected components are
then installed in the correct
sequence. For example, if
you install both the
CommNet Server and the
CommNet Browser on the
same computer, the install
program will prompt you for
all of the required setup
parameters in one session.
This speeds the deployment
of software components.
Furthermore, installs are re-startable in the event of a cancelled or failed installation. This provides you
with the option of resuming the install, or restarting the installation process.
The following flowchart illustrates software deployment process:
Installing the Software on a Cluster
All software components must be installed correctly to take advantage of the clustered environment. The
following sections describe the basic principles of installing the software on a cluster. Refer to Clustering
for a general overview of clustering concepts in relation to the software.
Physical, Virtual and Passive Installations
The software requires that each node within a cluster has the necessary software components and
Windows registry information. Installing the software to be cluster-aware involves both the active and
passive node installations of each component.
Physical Installation
A physical installation of a software component is the default option when installing the software. When
you choose a physical installation, the software is installed on a node or machine and acts independently
of the cluster. Services installed in this way do not take advantage of clustering features like failover
protection. If you intend to back up the CommNet Server database on the virtual server with the Galaxy
SQL iDataAgent as is recommended, then the Windows File System iDataAgent must installed on each
physical node in the cluster. See the QiNetix Documentation DVD for more information on installing
Galaxy products.
Virtual Installation
software components can also be installed to virtual servers. When this option is selected, the software
will be installed to a virtual server and its associated disk group, and will be able to take advantage of
cluster features such as failover. If all passive nodes are available, installations to the selected virtual
server will update the active (owning) node and all passive nodes.
Passive Installation
In some cases when your passive node was not available during the automated installation, you can
perform a passive installation. The passive installation sets up other nodes within a cluster to take over
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Software Installation
for that active node in case of failure. This is performed after the active installation of each component so
that the registry information can be duplicated from the active nodes to the passive nodes, where
applicable. If any passive node was not available, follow the steps for manually installing a passive node
provided in Manually install or upgrade a passive node.
For example, suppose a cluster has five nodes (node1, node2, etc.). The automated installation sets up
the CommNet Server software onto a virtual server hosted by node1. The software automatically
retrieves the list of nodes to which node1 can failover. Let's assume that node3 is not available during
the automated installation. The software automatically installs onto the active node (node1) and on all
available passive nodes (node2, node4, and node5). After that, a separate passive node installation
needs to be performed on node3 in order to prepare it for failover protection.
Back to Top
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Software Installation
Compatibility Matrix
The following CommServe and QSM Server versions are supported in this release:
CommNet Server
Functions with Notes
Version
CommNet Server CommNet Agent 5.9.0 on CommServe Some CommNet Server 7.0.0 functions
7.0.0 5.9.0 are not supported. Verify that the
CommNet Agent updates are installed on
the CommServe.
CommNet Agent 6.1.0 on CommServe Some CommNet Server 7.0.0 functions
6.1.0 are not supported. Verify that the
CommNet Agent updates are installed on
the CommServe.
CommNet Agent 7.0.0 on CommServe
7.0.0
QSM Server 6.1.0 Requires all corresponding software
version updates to be applied on the
CommNet and QSM Servers.
QSM Server 7.0.0
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Software Installation
Install the CommNet Server
Click on a link below to go to a specific section of the software installation:
Install Requirements
Install Checklist
Before You Begin
Install Procedure
Getting Started
Select Components for Installation
Install the JRE
Install the CommNet Server and CommNet Server Database
Set Up the CommNet Server Name and User
Validate the License File
Set Up SNMP
Set Up the CommNet Server for Web-Based Administration
Verify Summary of Install Options
Setup Complete
Post-Install Considerations
Install Requirements
It is recommended that you do not install the CommNet Server on a computer with the following
components:
If Microsoft Exchange Server, Oracle database, or a previous version of Microsoft SQL Server is
installed.
The CommNet Server can be installed on a CommServe computer. However, if the installation
configuration includes more than one hundred CommCell client computers for the CommServe, it is
recommended that the CommNet Server be installed on a computer without a CommServe installed.
This will ensure efficiency of the CommServe as well as the CommNet Server.
During the CommNet Server deployment, the CommNet Server Statistics Database is automatically
enabled to enhance the performance of the software.
You have the appropriate software installation DVD-ROM.
The computer in which you want to install software satisfies the System Requirements - CommNet
Server.
You have the license diskette.
If your network does not have DNS lookup or some other name resolution facility, you may be asked
to enter the IP address of the CommNet Server.
Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.
1. Install folder
location:________________________________________________________________
See Install the CommNet Server and CommNet Server Database for more information.
2. CommNet Server Display Name and CommNet Server Interface
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Software Installation
Name:______________________________________
See Set Up the CommNet Server Name and User for more information.
3. Web
URL:____________________________________________________________________________
See Set Up the CommNet Server for Web-Based Administration for more information.
Before You Begin
Close all applications and disable any programs that run automatically, including anti-virus, screen
savers and system utilities. Some of the programs, including many anti-virus software, may be
running as a service. Stop and disable such services before you begin. You can re-enable them after
the installation.
The CommVaultQiNetix SQL Server instance is automatically created during the CommNet Server
installation.
Install Procedure
Getting Started
1. Log on to the computer as the local Administrator or
as a member of the local Administrators group on
that computer. For clustered computers, log on as
Domain User with administrative privileges to all
nodes in the cluster.
2. Place the appropriate software DVD-ROM into the
computer's DVD-ROM drive. After a few seconds, the
installation menu is displayed.
If the installation menu does not display:
Click the Start button on the Windows task bar,
and click Run.
Browse to the DVD-ROM drive, select setup.exe,
click Open, and click OK.
NOTES
If running the installation on a Windows 2008 x64
computer or a Windows Vista x64 computer:
Click the Start button on the Windows task bar,
and click Run.
Browse to the DVD-ROM drive, and navigate to
the AMD64 directory. Select setup.exe, click
Open, and click OK.
3. Select the desired language and click Next to
continue.
4. Select the option to install software.
5. Select the option to install software on this computer.
NOTES
The options that appear on this screen depend on
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Software Installation
the computer in which the software is being
installed.
6. From the Welcome screen, click Next to continue if
no other applications are running.
7. Read the virus scanning software warning.
Click OK to continue if virus scanning is disabled.
8. Read and agree to the license agreement.
Select I accept the terms in the license
agreement then click Next to continue.
Select Components for Installation
9. Select the platforms you want to install.
Click Next to continue.
NOTES
The CommNet Server SNMP Enabler must be
installed on the CommNet Server if you want
receive alerts via SNMP.
The CommNet Browser must be installed on
the CommNet Server if you want to use
scheduled reports.
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Software Installation
10. Specify a password for the SQL user sa.
Enter Password - Enter the password for the SQL
user sa.
Use Windows Authentication - Check this box to
use a Windows Administrator account with SQL
System Administrator privileges in place of the sa
account to access the SQL database. This option is
deselected by default.
Click Next to continue.
11. Click Yes to set up a dedicated instance of Microsoft
SQL Server 2005 for the CommServe.
NOTES
This prompt will only be displayed if SQL Server
2005 COMMVAULTQINETIX instance is not
installed on this computer.
Clicking No will exit the install program.
12. Click OK to install Microsoft .NET Framework.
NOTES
This option will only appear if Microsoft .NET
Framework has not been installed on this
computer.
13. Enter the MSSQL Server Installation Path.
NOTES
This is the location where you want to install
Microsoft SQL Server 2005.
Click Browse to change directories.
Click Next to continue.
This step may take several minutes to complete.
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Software Installation
14. Specify the path to which you will setup the
Microsoft SQL Server system databases.
MSSQL Database Installation Path - The location
where you want to setup the Microsoft SQL Server
system databases.
Click Next to continue.
Install the JRE
15. Click Yes to install the Java Runtime Environment
(JRE) or click No if you would like to use the JRE
Version already available in your computer.
NOTES
This prompt will be displayed only when JRE
version 1.5.x is available in the computer.
Install the CommNet Server and CommNet Server Database
16. Select the path to which you will install the
software.
Enter or Browse to the desired destination path
and click Next to continue.
NOTES
Do not install the software to a mapped network
drive or to a path using any of the following
characters:
/:*?"|!;@^]
It is recommended that you use alphanumeric
characters only.
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Software Installation
17. Select the path to which you will install the
CommNet Server database.
Enter or Browse to the desired destination path
and click Next to continue.
NOTES
It is recommended you select a Typical install. If
you select a Custom install you will prompted
for custom database paths in the next step.
Set Up the CommNet Server Name and User
18. Specify the CommNet Server Display Name and
Interface Name.
CommNet Server Display Name - The name of
the CommNet Server computer.
CommNet Server Interface Name - The TCP/IP
network interface name of the CommNet Server
computer.
Select or Enter the information and click Next to
continue.
19. Specify a user and password.
Enter User Name - The name of the Administrator
for the system.
Enter password - The password for the
administrator account.
Confirm password - Reenter password for
confirmation.
Click Next to continue.
Validate the License File
20. Specify the path to your license file.
Name and Location of License File - The location
in which the license file resides. This is the path in
which the license diskette resides. Do not remove
the diskette until the installation is complete.
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Software Installation
Click Browse to locate the license file,
.xml and click Next to continue.
The install program validates the license before
continuing with the installation.
Set Up SNMP
21. Click Add to enter SNMP trap destinations.
Enter an IP Address, IPX Address and/or Host Name
and click OK.
Repeat this for each destination you want to add.
Click Next to continue.
NOTES
These screens appear only if the SNMP Enabler
was selected for installation.
Set Up the CommNet Server for Web-Based Administration
22. If the Internet Information Server (IIS) is installed
on this computer, the install program asks if you
want to configure the software for web-based
administration.
Click Yes to continue.
NOTES
If IIS is not installed then you will not receive
this prompt.
The screen to the right may look different
depending upon the software selected for install
or upgrade.
23. When prompted for an alias, type the name (or use
the default) of the Web alias that you want to use
for accessing the CommNet Browser remotely.
Click Next to continue.
NOTES
If IIS is not installed then you will not receive
this prompt.
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Software Installation
Verify Summary of Install Options
24. Verify the summary of selected components.
Click Next to continue.
NOTES
The Summary to the right may look different
depending upon the components selected for
install or upgrade.
25. A System Reboot prompt may ask you to take one
of the following actions:
Log Off - This option will be displayed if the
install program needs to assign any required
security privileges to the user. If the Log off
option is displayed, log off and login to the
computer at this point. The install program will
automatically continue after you login.
Reboot - This option will be displayed if the
install program finds any file required in use and
needs to be replaced. If the Reboot option is
displayed without the Skip Reboot option, reboot
the computer at this point. The install program
will automatically continue after the reboot.
Skip Reboot - This option will be displayed if
the install program finds any files belonging to
other applications, that need to be replaced. As
these files are not critical for the CommNet
Server installation, you may skip the reboot and
continue the installation and reboot the
computer at a later time.
The install program now starts copying the
software to the computer. This step may take
several minutes to complete.
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Software Installation
Setup Complete
26. Setup displays the successfully installed or
upgraded software components. Click Finish to
close the install program.
NOTES
The screen to the right may look different
depending upon the components selected for
install or upgrade.
Post-Install Considerations
Install post-release updates or Service Packs that may have been released after the release of the
software.
The Galaxy iDataAgent for SQL 2005 must be installed on the CommNet Server after installation. The
iDataAgent can be a client of any CommCell. This provides a backup mechanism for the
CommVaultQiNetix instance of SQL that contains the CommNet Server database on the CommNet
Server. You can also configure firewall services between the CommCells and the CommNet Server
when installing the SQL iDataAgent.
When installing the software, the interface names for the CommNet Server and the SQL iDataAgent
must be the same. For example, if the CommNet Server is using server.company.com then the SQL
iDataAgent should also use server.company.com.
See the QiNetix Documentation DVD for information on installing the iDataAgent and configuring
your computers for operation across a firewall.
To protect the CommNet Server database against disasters, such as computer failure, application
failure, etc. it is recommended that you have a Disaster Recovery strategy in place. See Disaster
Recovery for more information.
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Software Installation
Install the CommNet Server - Clustered Environment - Virtual
Server
Click on a link below to go to a specific section of the software installation:
Install Requirements
Install Checklist
Before You Begin
Install Procedure
Getting Started
Select Components for Installation
Install the CommNet Server and CommNet Server Database
Set Up the CommNet Server Name and User
Verify Summary of Install Options
Setup Complete
Post-Install Considerations
Install Requirements
Microsoft SQL Server with the appropriate Service Pack must be installed on the virtual server before
installing the CommNet Server on a cluster. See System Requirements - CommNet Server for more
information.
For step-by-step instructions on pre-installing the Microsoft SQL Database, see Pre-Installing SQL
Database for CommNet Server - Clustered Environment - Virtual Server.
Installation or Upgrade of the software on a cluster is not supported on a Physical node.
It is recommended that you do not install the CommNet Server on a computer with the following
components:
If Microsoft Exchange Server, Oracle database, or a previous version of Microsoft SQL Server is
installed.
The CommNet Server can be installed on a CommServe computer. However, if the installation
configuration includes more than one hundred CommCell client computers for the CommServe, it is
recommended that the CommNet Server be installed on a computer without a CommServe installed.
This will ensure efficiency of the CommServe as well as the CommNet Server.
SQL Server cannot be installed on a Cluster Quorum disk.
During the CommNet Server deployment, the CommNet Server Statistics Database is automatically
enabled to enhance the performance of the software.
Verify that you have the appropriate software installation DVD-ROM.
Verify that the computer in which you want to install software satisfies the System Requirements -
CommNet Server.
Verify that you have the license diskette.
Verify hardware devices such as disk arrays are configured and confirm connectivity to all drives.
Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.
1. CommNet Server Display Name and CommNet Server Interface
Name:______________________________________
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Software Installation
See Set Up the CommNet Server Name and User for more information.
Before You Begin
Close all applications and disable any programs that run automatically, including anti-virus, screen
savers and system utilities. Some of the programs, including many anti-virus software, may be
running as a service. Stop and disable such services before you begin. You can re-enable them after
the installation.
Install Procedure
Getting Started
1. Log on to the computer as the local Administrator or
as a member of the local Administrators group on
that computer. For clustered computers, log on as
Domain User with administrative privileges to all
nodes in the cluster.
2. Place the appropriate software DVD-ROM into the
computer's DVD-ROM drive. After a few seconds,
the installation menu is displayed.
If the installation menu does not display:
Click the Start button on the Windows task bar,
and click Run.
Browse to the DVD-ROM drive, select
setup.exe, click Open, and click OK.
NOTES
If running the installation on a Windows 2008 x64
computer or a Windows Vista x64 computer:
Click the Start button on the Windows task bar,
and click Run.
Browse to the DVD-ROM drive, and navigate to
the AMD64 directory. Select setup.exe, click
Open, and click OK.
3. Select the desired language and click Next to
continue.
4. Select the option to install software.
5. Select the option to install software on this
computer.
NOTES
The options that appear on this screen depend
on the computer in which the software is being
installed.
6. From the Welcome screen, click Next to continue if
no other applications are running.
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Software Installation
7. Read the virus scanning software warning.
Click OK to continue if virus scanning is disabled.
8. Read and agree to the license agreement.
Select I accept the terms in the license
agreement then click Next to continue.
Select Components for Installation
9.
Select Virtual server installation.
To install or upgrade the software on a cluster,
select Install QNet on a Virtual server and click
next to continue.
NOTES
Installation or upgrade of the software on a cluster is
not supported on a physical node.
10.
Select the disk group to which you are installing the
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Software Installation
software.
Click Next to continue.
11. Select the platforms you want to install.
Click Next to continue.
NOTES
The CommNet Server SNMP Enabler must be
installed on the CommNet Server if you want
receive alerts via SNMP.
The CommNet Browser must be installed on
the CommNet Server if you want to use
scheduled reports.
Install the CommNet Server and CommNet Server Database
12. Specify a password for the SQL user sa.
Enter Password - Enter the password for the SQL
user sa.
Use Windows Authentication - Check this box to
use a Windows Administrator account with SQL
System Administrator privileges in place of the sa
account to access the SQL database. This option is
deselected by default.
Click Next to continue.
13. Select the path to which you will install the
software.
Enter or Browse to the desired destination path
and click Next to continue.
NOTES
Do not install the software to a mapped network
drive or to a path using any of the following
characters:
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Software Installation
/:*?"|!;@^]
It is recommended that you use alphanumeric
characters only.
14. Select the path to which you will install the
CommNet Server database.
Enter or Browse to the desired destination path
and click Next to continue.
NOTES
It is recommended you select a Typical install. If
you select a Custom install you will prompted
for custom database paths in the next step.
Set Up the CommNet Server Name and User
15. Specify the CommNet Server Display Name and
Interface Name.
CommNet Server Display Name - The name of
the CommNet Server computer.
CommNet Server Interface Name - The TCP/IP
network interface name of the CommNet Server
computer.
Select or Enter the information and click Next to
continue.
16. Specify a user and password.
Enter User Name - The name of the Administrator
for the system.
Enter password - The password for the
administrator account.
Confirm password - Reenter password for
confirmation.
Click Next to continue.
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Software Installation
Validate the License File
17. Specify the path to your license file.
Name and Location of License File - The location
in which the license file resides. This is the path in
which the license diskette resides. Do not remove
the diskette until the installation is complete.
Click Browse to locate the license file,
.xml and click Next to continue.
The install program validates the license before
continuing with the installation.
Verify Summary of Install Options
18. Verify the summary of selected components.
Click Next to continue.
NOTES
The Summary to the right may look different
depending upon the components selected for
install or upgrade.
19. A System Reboot prompt may ask you to take one
of the following actions:
Log Off - This option will be displayed if the
install program needs to assign any required
security privileges to the user. If the Log off
option is displayed, log off and login to the
computer at this point. The install program will
automatically continue after you login.
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Software Installation
Reboot - This option will be displayed if the
install program finds any file required in use and
needs to be replaced. If the Reboot option is
displayed without the Skip Reboot option, reboot
the computer at this point. The install program
will automatically continue after the reboot.
Skip Reboot - This option will be displayed if
the install program finds any files belonging to
other applications, that need to be replaced. As
these files are not critical for the CommNet
Server installation, you may skip the reboot and
continue the installation and reboot the
computer at a later time.
The install program now starts copying the
software to the computer. This step may take
several minutes to complete.
Setup Complete
20. Verify that the passive nodes have been
successfully installed or upgraded. If any nodes
were unavailable during install/upgrade, or did not
install/upgrade successfully, see Manually install or
upgrade a passive node.
Click Next to continue.
21. Setup displays the successfully installed or
upgraded software components. Click Finish to
close the install program.
NOTES
The screen to the right may look different
depending upon the components selected for
install or upgrade.
Post-Install Considerations
Install post-release updates or Service Packs that may have been released after the release of the
software.
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Software Installation
The Galaxy iDataAgent for SQL 2005 must be installed on the CommNet Server after installation. The
iDataAgent can be a client of any CommCell. This provides a backup mechanism for the
CommVaultQiNetix instance of SQL that contains the CommNet Server database on the CommNet
Server. You can also configure firewall services between the CommCells and the CommNet Server
when installing the SQL iDataAgent.
When installing the software, the interface names for the CommNet Server and the SQL iDataAgent
must be the same. For example, if the CommNet Server is using server.company.com then the SQL
iDataAgent should also use server.company.com.
See the QiNetix Documentation DVD for information on installing the iDataAgent and configuring
your computers for operation across a firewall.
To protect the CommNet Server database against disasters, such as computer failure, application
failure, etc. it is recommended that you have a Disaster Recovery strategy in place. See Disaster
Recovery for more information.
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Software Installation
Install the CommNet Server SNMP Enabler
Click on a link below to go to a specific section of the software installation:
Install Requirements
Install Checklist
Before You Begin
Install Procedure
Getting Started
Select Components for Installation
Verify Summary of Install Options
Setup Complete
Post-Install Considerations
Install Requirements
SNMP Services for Windows running on a CommNet Server computer.
Verify that the CommNet Server software is installed on the computer. The CommNet Server SNMP
Enabler software can only be installed on a CommNet Server.
You have the appropriate software installation DVD-ROM.
The computer satisfies the minimum requirements for the software provided in System Requirements
CommNet Server.
Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.
1. SNMP Trap
Destination________________________________________________________________________
See Set Up SNMP for more information.
Before You Begin
Close all applications and disable any programs that run automatically, including anti-virus, screen
savers and system utilities. Some of the programs, including anti-virus software, may be running as a
service. Stop and disable such services before you begin. You can re-enable them after the installation
Install Procedure
Getting Started
1. Log on to the computer as the local Administrator or
as a member of the local Administrators group on
that computer. For clustered computers, log on as
Domain User with administrative privileges to all
nodes in the cluster.
2. Place the appropriate software DVD-ROM into the
computer's DVD-ROM drive. After a few seconds, the
installation menu is displayed.
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Software Installation
If the installation menu does not display:
Click the Start button on the Windows task bar,
and click Run.
Browse to the DVD-ROM drive, select setup.exe,
click Open, and click OK.
NOTES
If running the installation on a Windows 2008 x64
computer or a Windows Vista x64 computer:
Click the Start button on the Windows task bar,
and click Run.
Browse to the DVD-ROM drive, and navigate to
the AMD64 directory. Select setup.exe, click
Open, and click OK.
3. Select the desired language and click Next to
continue.
4. Select the option to install software.
5. Select the option to install software on this computer.
NOTES
The options that appear on this screen depend on
the computer in which the software is being
installed.
6. From the Welcome screen, click Next to continue if
no other applications are running.
7. Read the virus scanning software warning.
Click OK to continue if virus scanning is disabled.
8. Read and agree to the license agreement.
Select I accept the terms in the license
agreement then click Next to continue.
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Software Installation
Select Components for Installation
9. Select the platforms you want to install.
Click Next to continue.
NOTES
The CommNet Server SNMP Enabler must be
installed on the CommNet Server if you want
receive alerts via SNMP.
The CommNet Browser must be installed on
the CommNet Server if you want to use
scheduled reports.
Set Up SNMP
10. Click Add to enter SNMP trap destinations.
Enter an IP Address, IPX Address and/or Host Name
and click OK.
Repeat this for each destination you want to add.
Click Next to continue.
NOTES
These screens appear only if the SNMP Enabler
was selected for installation.
Verify Summary of Install Options
11. Verify the summary of selected components.
Click Next to continue.
NOTES
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Software Installation
The Summary to the right may look different
depending upon the components selected for
install or upgrade.
12. A System Reboot prompt may ask you to take one
of the following actions:
Log Off - This option will be displayed if the
install program needs to assign any required
security privileges to the user. If the Log off
option is displayed, log off and login to the
computer at this point. The install program will
automatically continue after you login.
Reboot - This option will be displayed if the
install program finds any file required in use and
needs to be replaced. If the Reboot option is
displayed without the Skip Reboot option, reboot
the computer at this point. The install program
will automatically continue after the reboot.
Skip Reboot - This option will be displayed if
the install program finds any files belonging to
other applications, that need to be replaced. As
these files are not critical for the CommNet
Server installation, you may skip the reboot and
continue the installation and reboot the
computer at a later time.
The install program now starts copying the
software to the computer. This step may take
several minutes to complete.
Setup Complete
13. Setup displays the successfully installed or
upgraded software components. Click Finish to
close the install program.
NOTES
The screen to the right may look different
depending upon the components selected for
install or upgrade.
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Software Installation
Post-Install Considerations
Install post-release updates or Service Packs that may have been released after the release of the
software.
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Software Installation
Install the CommNet Server and Database Engine on Separate
Computers
Overview
The CommNet Server and the Microsoft SQL Server
Database Engine can be installed on separate computers.
The following sections describe the steps for building
such a topology. Note that these procedures require
familiarity and understanding of both the Microsoft SQL
Server Database Engine and the Windows operating
system.
The following procedure can be used:
When you initially install the software, or
When you wish to split an existing CommNet Server
Requirements
Review the following requirements before setting up the
CommNet Server and the Microsoft SQL Server Database
Engine on separate computers:
Two computers that can host the CommNet Server
and the database engine.
A reliable and fast network connection between these
two computers.
CreateSQLAccount utility from the Resource Pack.
This tool/utility is included in the Resource Pack
available in Maintenance Advantage Web site.
Download the latest version before using the
tool/utility.
Procedure
Installing the Necessary Software
1. If you are installing a new CommNet Server, install See Install the CommNet Server for step-by-
the CommNet Server software on the computer that
will host the CommNet Server. (Referred to as the
CommNet Server computer in the subsequent steps.)
This step is not necessary if you already have a
CommNet Server running on this computer.
2. Install Microsoft SQL Server with the appropriate See Pre-Installing SQL Database for CommN
Service Pack on the computer that will host the instructions.
Database Engine. (Referred to as the SQL Server
computer in the subsequent steps.)
See System Requirements - CommNet Server for
more information on the SQL Server version.
Moving the Database
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Software Installation
3. Stop all services on the CommNet Server computer. See Stop CommNet Server Services for step
4. In the CommNet Server computer, using the SQL See the SQL Server Management Studio
Server Management Studio, backup the QNet the dump file.
database and create a .dmp file.
5. Perform this step if you wish to free-up the memory To remove the dependencies:
associated with SQL Services.
1. Start Regedit.exe
Remove the dependencies from SQL Services and
then stop and disable SQL Services on the CommNet 2. Navigate to the following key:
Server computer. HKEY_LOCAL_MACHINE\SYSTEM\Curre
Reboot the computer. (ControlSet001)
3. Remove COMMVAULTQINETIX entry from
string value.
Note that the value for the DependOnSe
instance and may be different on a clus
To stop and disable the services:
1. Open the Services window from Admin
Control Panel.
2. Right click the COMMVAULTQINETIX servi
Note that the name of the service depe
and may be different on a clustered com
3. Select the Disabled option from the St
4. Click the Stop button.
6. In the SQL Server computer, using the SQL Server See the SQL Server Management Studio
Management Studio, restore the QNet database. restoring a database.
7. In the CommNet Server computer, open the Registry See Windows help for information on openi
Editor and navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\CommVault
Systems\QNet\ControlSet001(MachineName)
\Database
Edit the following values:
sCONNECTION set it to _qnet
sDOMAIN set it to
sINSTANCE set it to \COMMVAULTQINETIX
Note that the name of the instance depends on the
installed instance and may be different on a clustered
computer.
Setting up the SQL Server Account
8. From the Resource Pack copy the The utility is available in the following locatio
CreateSQLAccount utility to the CommNet Server
Windows\CreateSQLAccount\CreateSQLAcco
computer.
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Software Installation
The utility must be copied to the following lo
computer:
\bin
9. In the CommNet Server computer, run the For information on how to run this utility, se
CreateSQLAccount utility and create the SQL Server Readme_CreateSQLAccount.txt available
System Administrator account and password that will
be used to access the SQL database.
Changing DSN Settings
10. In the CommNet Server computer, modify the DSN
Settings for the QNet database to point to the 1. Open Control Panel | Administrative
database in the SQL Server computer. (ODBC).
2. Click the System DSN tab.
3. Click _qnet and
4. Edit the following values:
Name - set it to to review End User
License Agreement ...
NOTES .....
.....
You may have to press the space bar several .....
times to page through the entire agreement.
Type y and press Enter to continue. Do you accept the terms of this
license agreement? y
4. Type the name of the CommNet Server and press Please enter the CommNet Server name.
Enter to continue.
It can be either short or long; the
NOTES only requirement is that it has to be
resolvable by the name services
You can enter the short or long name of the configured on this machine.
CommNet Server.
CommNet Server Name:
5. Specify the location where you want to install the Please specify where you want us to
software. install CommNet binaries.
NOTES It must be a local directory and there
should be at least 10MB of free space
The amount of free space required depends on available.
the components selected for install, and may look
different from the example shown. Installation Directory:
[/QNet/Browser]
Press Enter to accept the default path and continue,
or Press ENTER to continue ...
Enter a path and then press Enter to continue.
Press Enter again to confirm the path.
6. Press Enter to continue. We are now ready to copy binaries.
Press ENTER to begin ...
The install program now starts copying the software
to the computer. The progress is displayed. .....
.....
.....
Setup Complete
7. Successfully copied xx files
NOTES: Successfully installed CommNet Browser
The summary example shown to the right may **************************************
look different depending upon the components To Start CommNet Browser:
selected for installation. RUN qnet
**************************************
**************************************
To Uninstall this package:
RUN qnetrm
**************************************
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Software Installation
Thank you for choosing CommNet
Post-Install Considerations
Install post-release updates or Service Packs that may have been released after the release of the
software.
Uninstall
To uninstall the CommNet Browser on a Macintosh:
Log on to the client as root.
Open a terminal window and enter qnetrm. Press Enter to continue.
The browser will automatically uninstall.
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Software Installation
Install the Books Online
Click on a link below to go to a specific section of the software installation:
Install Requirements
Install Checklist
Before You Begin
Install Procedure
Getting Started
Select Components for Installation
Select a Destination Path
Set Up the Books Online for Web-Based Administration
Verify Summary of Install Options
Setup Complete
Post-Install Considerations
Install Requirements
Verify that you have the appropriate software installation DVD-ROM.
Verify that the computer satisfies the minimum requirements for the software provided in System
Requirements - Books Online.
For clustered systems, install Books Online to a physical node.
Install Checklist
Collect the following information before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery binder.
1. Install folder
location:__________________________________________________________________________
See Select a Destination Path for more information.
2.
Web
Alias:_____________________________________________________________________________
See Set Up the Books Online for Web-Based Administration for more information.
Before You Begin
Close all applications and disable any programs that run automatically, including anti-virus, screen sav
and system utilities. Some of the programs, including anti-virus software, may be running as a service
and disable such services before you begin. You can re-enable them after the installation.
If Internet Information Server (IIS) is installed on the machine, you will be prompted for a web alias d
the Books Online installation. The web alias will be created in the virtual directory. (This web alias can
manually configured in the CommNet Server Properties dialog box.)
If installing Books Online on the CommNet Server, the web alias will be updated automatically in the
CommNet Server Properties dialog box upon startup.
If IIS is not installed on the CommNet Server machine, the web alias must be manually configured in t
CommNet Server Properties dialog box.
Page 56 of 61
Software Installation
Install Procedure
Getting Started
1. Log on to the computer as the local Administrator or
as a member of the local Administrators group on
that computer. For clustered computers, log on as
Domain User with administrative privileges to all
nodes in the cluster.
2. Place the appropriate software DVD-ROM into the
computer's DVD-ROM drive. After a few seconds, the
installation menu is displayed.
If the installation menu does not display:
Click the Start button on the Windows task bar,
and click Run.
Browse to the DVD-ROM drive, select setup.exe,
click Open, and click OK.
NOTES
If running the installation on a Windows 2008 x64
computer or a Windows Vista x64 computer:
Click the Start button on the Windows task bar,
and click Run.
Browse to the DVD-ROM drive, and navigate to
the AMD64 directory. Select setup.exe, click
Open, and click OK.
3. Select the desired language and click Next to
continue.
4. Select the option to install software.
5. Select the option to install software on this computer.
NOTES
The options that appear on this screen depend on
the computer in which the software is being
installed.
6. From the Welcome screen, click Next to continue if
no other applications are running.
7. Read the virus scanning software warning.
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Software Installation
Click OK to continue if virus scanning is disabled.
8. Read and agree to the license agreement.
Select I accept the terms in the license
agreement then click Next to continue.
Select Components for Installation
9. Expand QNet (if it is not already expanded) and
select CommNet Books Online.
Click Next to continue.
Select a Destination Path
10. This step only applies if no other CommNet
component has been installed. Select the path to
which you will install the software.
Enter or Browse to the desired destination path
and click Next to continue.
NOTES
Do not install the software to a mapped network
drive or to a path using any of the following
characters:
/:*?"|!;@^]
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Software Installation
It is recommended that you use alphanumeric
characters only.
Set Up the Books Online for Web-Based Administration
11. If the Internet Information Server (IIS) is installed
on this computer, the install program asks if you
want to configure the software for web-based
administration.
Click Yes to continue.
NOTES
If IIS is not installed then you will not receive
this prompt.
The screen to the right may look different
depending upon the software selected for install
or upgrade.
12. When prompted for an alias, type the name (or use
the default) of the Web alias that you want to use
for accessing the CommNet Browser remotely.
Click Next to continue.
NOTES
If IIS is not installed then you will not receive
this prompt.
Verify Summary of Install Options
13. Verify the summary of selected components.
Click Next to continue.
NOTES
The Summary to the right may look different
depending upon the components selected for
install or upgrade.
Page 59 of 61
Software Installation
Setup Complete
14. Setup displays the successfully installed or
upgraded software components. Click Finish to
close the install program.
NOTES
The screen to the right may look different
depending upon the components selected for
install or upgrade.
Post-Install Considerations
Install post-release updates or Service Packs that may have been released after the release of the
software.
If installed on the CommNet Server or another machine in the CommNet domain, a shortcut to Books
Online is automatically created in the Start Program files on that machine; it will point to the local
directory.
Page 60 of 61
Software Installation
Where to Go from Here
Once you have installed the software, you are ready to use the CommNet Browser to administer your
CommNet domain. Before you view the summaries and reports you must first:
Register Cells
Configure Data Protection and Coverage Windows
Set Up the Data Collection Policy
There are many other configuration options available to customize your CommNet environment.
Page 61 of 61