The Future of
Library User
Experience
2009 Urban Libraries Council Webinar Keynote
Hey I‟m Nate Co-author Technology, UCSD
Social Impact of“Remote Research”
10 years, 1,200 participants, 231 studies
Robotic Dog Treat Dispenser
Founded in 2002
San Francisco
7 People
One Book
ulcwebinar.com
#ulctalk
@boltron
The Bad News.
“Est-ce que
Google nous rend
idiot ?”
Nicolas Carr.
Le Monde. June 5th, 2009
“I wish there was like a
netflix for books. Like you
can just order whatever you
want, and then when you‟re
done you can just give it
back and take out another
one.”
tech⋅nol⋅o⋅guy
tekˈnäləjē
It Really Is A Series of Tubes
Molly Wright Steenson - Princeton
Chaco, Rin
What the Angel Gave Me
1 million copies
User Experience
Peter Morville
Semanticstudios.com
Frank Spillers
Bryce Glass
Experiencedynamics.com
Michael Cunnings | uxdesign.com
seems complicated
People Before Systems
Experience Before Systems
Logic ≠ Intuition
Logical
photo by flickr.com/photos/80849382@N00/3306939463/
Intuitive
photo by flickr.com/photos/51035750608@N01/117683322/
Make Wikipedia Easier to Edit.
Your Organizational Hierarchy is
Showing.
User Experience
Not the future of libraries
photo by flickr.com/photos/zac-attack/202605234
And, umm, how far in the future,
exactly?
“10 Years.”
Bill Buxton
Principle Researcher,
Microsoft.
“30 Years. I write
science fiction,
and for some
reason people
think that this
means I can
predict the
future.”
Charlie Stross
Login, 2009
“We walk backwards into the future”
Marshall McLuhan
10 Years.
Location Electronic Shift of
Aware Ink Focus
Devices
WWDC It‟s Been 10 From Library
Years Legacy
Systems to
Experience
Screw That, Future Boy.
What Can Libraries Do
Tomorrow to Improve
UX facing a 5%-7%
Budget Cut?
1 2 3
Watch Draw or Play With
Three Build One a Free
People Web Open
Use Your Page Tool
Site
Don‟t ask them Outside your Freebase,
a thing until current Google
they are done. architecture. Squared, Open
Use Wordpress. Library, Google
Wave Preview.
The Future
Three Principles
1 Open Architecture Wins
2 Build Small
3 Behavior not Opinions
Open Architecture.
It‟s not open source.
API
Application Programming Interface
Build Technology
That Plays Well With
Others
“Open playing field for generative books.”
George Oates. Open Library.
Build Small
Forget about large system consequences
Research Behavior.
Ignore Opinions.
Read all the links at
ulcwebinar.com
What Public Libraries are
Doing Right and Wrong
Heuristic Review
Nashville Boulder Charlotte Orlando
Open, user-generated
But…What does „Database by Topic‟ mean?
Links that say different things…
but go to the same place
A Window to Your Database
Closed System
Proximity Matters
Mental Models
Indi Young
As PDF or Book
The Summary
Tomorrow
Watch three people. Draw or build a wordpress
page. Play with an open free tool.
10 Years.
Electronic Ink, Location Dependent Devices, Shift of
Focus to Experience
30 Years.
Open Architecture Wins, Build Small, and Behavior not
Opinions
How do you know when
something is
innovative?
“It‟s been done before”
- Bill Buxton | You remember him from the intro right
“It‟s scary”
- Marty Neumeier | The Designful
Company
@boltron
nate@boltpeters.com
ulcwebinar.com
flickr.com/photos/striatic/