November 4, 2011
Dear Potential Employer,
I’m seeking an entry level position in the human services field. I have a BA in
psychology and communication studies and am currently pursuing an MS in mental
health. I also have volunteer experience in the human services field as well as many
years of professional experience. As such, I believe my skills are transferable to an entry
level position in human services, preferably the mental health field.
Empathy and compassion, I believe, are at the heart of human services.
Likewise, I believe good communication skills begin with empathetic listening.
Communication, interpersonal, organization, and computer skills are some of the
strongest professional skills I have to offer your organization. Additionally, I bring the kind
of professionalism that your clients expect.
On the job, I’m able to function both independently and as a team player. I am
self-motivated, yet able to take direction well and learn quickly. You’ll notice that I
maintain high standards in my work. But most importantly, I am enthusiastic about
contributing all that I can.
My qualifications are detailed in the attached résumé. I would welcome a fax or
email for an interview. My days off are Thursdays and Fridays and my contact
information is listed below. I very much appreciate your time and consideration.
Sincerely,
Reneé Imes
reneeimes@introspectmagazine.com
Fax: 763-592-7899
Reneé Imes
Fax: 763-592-7899
reneeimes@introspectmagazine.com
SUMMARY OF QUALIFICATIONS
Recent graduate pursuing MS in Mental Health. Demonstrated organizational, interpersonal, and leadership
skills. Well-Regarded for compassionate, empathetic, and objective listening. Excellent written and verbal
communication skills with experience in speaking. Professional and volunteer experience servicing mentally
challenged individuals and people in crises. Proven ability to transfer background skills to human services field.
EDUCATION
Ashford University, Clinton, IA October 24, 2011
BA, Psychology and Communication Studies GPA: 3.99
Relevant Coursework
Organizational Psychology Organizational Communication
Abnormal Psychology Intercultural Communication
Physiological Psychology Technical Communication
Social Psychology Public Relations
Theories of Learning Strategic Writing
Theories of Personality Communicating Effectively
Honors/Memberships
Graduated summa cum laude
Golden Key International Honour Society
Alpha Sigma Lambda National Honor Society
VOLUNTEER EXPEREINCE
Hopelink Minster, Eagle Brook Church November, 2009 – February, 2011 (hiatus)
40 hours of training plus on going education and weekly supervisory meetings. Based on Stephen Ministry, a
Hopelink Minster commits to a caring relationship with people in crises. We meet with them regularly; provide
empathic listening and guidance, potential spiritual care if desired, and assistance locating resources if
needed.
Small Group Leader, Eagle Brook Church October, 2008 – February, 2011
A small group leader facilitates a group of 8-12 likeminded people in activities that promote personal growth
such as Bible study, volunteer work, and socializing with healthy people.
Celebrate Recover Co-leader, New Hope Church Approximately 2003-2005
In this position, I facilitated leading in both large group and small group settings and occasionally spoke/taught
on personal growth topics.
WORK HISTORY
Patient Client Advocate, Express Scripts, Inc. 12/2007 – Current
Bloomington, MN
Perform call center duties in home office, attending meetings and ongoing training onsite.
Assist callers (patients, and their families, pharmacists, and doctors) with prescription benefits: copays,
copay structures, indemnities, plan stipulations, mail order prescriptions, prior authorization status, etc.
Assist callers (employees, their employers, families, health care providers, and insurance companies) with
employee's HSA's, HRA's, FSA's, and tax sheltered dependent care and transportation benefits: eligible
expenses, claims, IRS regulations, web interface, etc.
Inventory Control Specialist, Northstar 09/2004 – 12/2007
Arden Hills, MN
Track orders & inventory in network system, work with internal departments and clients to meet SLA’s,
shipping/receiving. Had IT create reports in system necessary to ensure no orders were missed. Ran and
analyzed reports daily. Attended meetings. Created templates in MS Word and Excel to better record, organize
and communicate information. Researched and resolved customer issues.
Printing Press Operator, Northstar 07/2001 – 09/2004
Roseville, MN
Set up, operate, and maintain 3985 Itek Press, and use specialized equipment for MICR and ICR printing.
Machine Operator, Muscle Bound Bindery 05/1989 – 01/1999
Minneapolis, MN
Set up, operate, and maintain large collator, and serve as back up operator for Perfect Binder and Ota Binder.
HOBBIES
Writing
Blogging
REFERENCES
To protect the identity of my references, I do not post this information online. Please contact me using the
below information to request my references.
Fax: 763-592-7899
reneeimes@introspectmagazine.com