Esprít de COPE

Document Sample
Esprít de COPE Powered By Docstoc
					                                   Esprít de COPE
                                   Mission Statement: COPE is dedicated to improving the health and quality of life of individuals in need and our community.
 MARCH 2010 VOLUME 2 ISSUE 3       COPE serves as a catalyst for recovery through creative, flexible, and caring programs that recognize the rights and dignity of all

                                   i-COMM Committee
Christina Anaya, Administrative                                                                                                by Norma Thomas
Services Manager

Erica Beca, Unity Program,
Program Manager
Tania Capin, Fiscal Associate                     he
Alethea Do, Community Health                  i-COMM
Service Associate
Laura Estrada, Quality
Management Specialist                         was created
Heather Hobbie, Human
Resources Coordinator
                                   as a result of a need
Mary Lucas, Community Health       to promote internal
Outreach Worker
Sandra O'Dell, Community
Services Specialist                within COPE. In
René Pacheco, Purchasing
                                   2008, COPE
Norma Thomas, Communications       established an
Aarón Valencia, Special Projects
Assistant                          committee to
Verónica Vásquez, Human            improve internal
Resources Clerk
PHOTOGRAPHY                        communication
Alethea Do, Community Health       methods, guided by                                                i-COMM Committee members
Service Associate
                                   employees’ ideas and
Norma Thomas, Communications       their commitment to excellence. One of the primary goals of this Committee was to
                                   design a monthly communication tool that allows employees to share ideas regarding
Christina Anaya, Administrative
                                   points of interest. The Esprit de COPE Newsletter was the end result and in May
Services Manager                   2009 the Committee released the first issue. In the Esprit de COPE newsletter one can
Tom Donovan, CEO
                                   find topics ranging from the CEO message, community events, internal events to the
Lorraine Stockdale, Contracts
Administrator                      promotion of the different programs. The newsletter can be found in COPE’s lobby
Norma Thomas, Communications       areas, on COPE’s website, or in the HMS System.
                                   The i-COMM Committee is now comprised of twelve members from different
INSIDE                             departments throughout COPE. The Committee meets the fourth Wednesday of each
CEO Message                        month from 4:00 to 5:00 p.m. Come and join us.
Board Update
Leadership Highlights
                                  CEO Message                                 by Tom Donovan

                                                 any mental illnesses develop from an imbalance in the brain's
                                                 chemistry and have therefore been aptly characterized as
                                                 "no-fault brain disorders." They are not the product of unwise
                                                 lifestyle choices or a defect of character. As we all know,
                                   behavior, thinking, and mood are all affected, often profoundly. The good
                                   news, of course, is that mental illness and other problems of mental health
                                   are treatable and recovery is attainable. People in recovery live, work,
                                   learn, and participate fully in the life of their communities.

                                           Without treatment, however, the outcomes are grim. Individuals,
                                   families, and society incur unbelievable costs. Untreated mental illness
                                                                                                                              Tom Donovan, CEO
                                   increases homelessness, unemployment, substance abuse, unnecessary
                                   disability, premature mortality, suicide, homicide, emergency room
                                   utilization, incarceration, police interventions, and on and on. The economic costs of all this are estimated at
                                   greater than $100 billion a year. The obvious and compelling solution is increased access to mental health care.
                                   After all that's what mental health parity is all about, and that was part of the reason Arizona voters in 2000
                                   set Arizona Health Care Cost Containment System (AHCCCS) eligibility at the Federal Poverty Level (FPL). When
                                   you combine mental illness with poverty, you define society's most vulnerable members. The measure of any
                                   society is how it treats such members, right?

                                           If the Arizona legislature has its way, AHCCCS eligibility will be reduced to 33% of FPL, thereby telling
                                   as many as 350,000 current AHCCCS enrollees, including many COPE clients, "good luck and good-bye." As an
                                   example, if FPL for a family of three is approximately $18,000, then that same family, earning $6,001, would
                                   not qualify for AHCCCS. Do legislators staring blankly at their bloodless spreadsheets fail to appreciate the
                                   callousness of their action? Do they fail to see the cruel irony in harming our most vulnerable citizens while
                                   at the same time creating even larger costs elsewhere? Legislators are hearing the alarm sound from various
                                   quarters, but like a group standing on the beach following a tsunami warning, they seem to be saying "The
                                   water looks fine to us."

                                  Communication Tip
COPE Communit y Ser vices, Inc.

                                  Essential Elements of Internal Communication:

                                  Set your standards and stick to them

                                               etermine which channels should be mandatory and which should be
                                               optional; establish quality standards for all channels and review these at
                                               least annually.

Board Update                     by Christina Anaya

The Board of Directors met on Tuesday, February 23, 2010. The following items were discussed:

Policies and Procedures
The Board of Directors reviewed the following Human Resources Policies and Procedures: 2008 (Complaint
Resolution), 2009 (Disciplinary Action), and 2039 (Family and Medical Leave Act). These Policies and
Procedures were approved.

Fairmount and Benson Highway Properties
COPE encountered zoning issues with the Fairmount property that was being considered for purchase
to develop an Ocotillo step-down program. For this reason, the Board decided to drop escrow on the
Fairmount property.

COPE continued the search for a property to develop an Ocotillo step-down program and found a property
located on Benson Highway. The Board of Directors approved a purchase offer for this property. The
seller counter-offered, COPE accepted the counter, and we are moving ahead with the purchase.

QM Dashboards
The Board reviewed the 2nd Quarter QM Performance Measures and Dashboard Indicator reports. COPE
exceeded expectations in all but one area.

Medical Services
COPE is in the process of implementing recommendations listed in the consultant’s report, with a focus
in the area of medical services.

COPE’s Medical Director and a Nurse Practitioner have resigned with appropriate notice.

Meet the Board
Mr. Donovan recommended that the Board hold a “meet and greet” event so that COPE employees have
an opportunity to meet the Board. This would be a great opportunity to unite the COPE Board and staff.

Board Retreat
Mr. Donovan recommended that a Board retreat be scheduled with a focus on Board training specifically
related to the role of the Board and the role of Board members.

Advocating Women of Arizona
Mr. Donovan informed the Board that the Arizona Women’s Conference (AWC) is moving to a more
grassroots approach to addressing the needs of women. Instead of holding a one-day event in the form of
a conference, the AWC Steering Committee has established a group called Advocating Women of Arizona
(AWA). AWA will hold a series of events to mobilize change and empower women for success. The kick-
off call to action event is scheduled for March 11, 2010, at the Santa Rosa Neighborhood Center.
                                                                                                          Esprít de COPE NEWSLET TER

COPE Committees
Cultural Proficiency and Customer Service Committee
Meetings are held on the fourth Thursday of every month at 3:30 p.m. (Del Centro building)

Green Committee
Meetings are held on the third Wednesday of every month at 4:00 p.m. (location varies)

i-COMM Committee
Meetings are held on the fourth Wednesday of every month at 4:00 p.m. (location varies)
                                  COPE Employee Picnic                               by Alethea Do

                                         oon it will be spring with clear blue skies, warmer weather, blooming trees,
                                         and, most important, the Employee Picnic. The Customer Service and Cultural
                                         Competence Committees are hard at work putting the event together. So
                                         mark your calendars for a day of fun, laughter, and relaxation on April
                                  10. We will of course be having our 3rd annual tug-of-war. For two years in a row
                                  Administration has won the coveted tug-of-war trophy. Many have tried and come
                                  so close, to no avail. Perhaps this year a new site will come together and win! There
                                  will be many fun things to enjoy such as face painting, jumping castles, musical
                                  chairs, and perhaps some type of eating contest. RSVP lists will be posted at your
                                  sites soon so you can sign up. We hope to see you all there!
COPE Communit y Ser vices, Inc.

                                  The i-Comm Committee invites all sites to participate in the Esprit de COPE Newsletter’s site showcase
                                     by submitting an article explaining what is special about your site, team, and/or activities. The
                                                           newsletter will showcase a different site each month.
                                      If you are interested in submitting an article for this section, please contact Norma Thomas at
Conversations with Scott Muller                                 by Mary Lucas

                       Scott Muller is the Program Manager
                       for the Mary Ann Coady, M.D. Clinic
                       (Coady). He has held this position for
                       approximately seven months. Prior to
joining the COPE team he worked as a therapist in the Douglas
School District. Mr. Muller is originally from Kansas City,
Missouri and has been in Tucson for four years. He is married
and has two daughters: Audrey, age four, and Kate, age eight
months. Scott’s favorite color is blue because it represents
                                                                                   Scott Muller,
When discussing COPE it is easy to see that Scott is energetic                  Program Manager,
                                                                             Mary Ann Coady Weinand,
and enthusiastic about his job. He says that he has a great team                   M.D. Clinic
at Coady mainly because staff doesn’t mind going the extra mile
to get the job done. Scott states, “This is exactly what I want to be doing,” as it relates to his
current position.

What he likes best about COPE is the way the internal system is changing to accommodate the
needs of the clients and the positive interactions with management. “I am able to trust and
have confidence in the leadership found at COPE Community Services,” explains Scott.

The Cook's Corner By Chef Julie
Killer Kahlua Chocolate Cake

1 package chocolate fudge cake mix
1 package chocolate instant pudding mix
16 oz. sour cream
4 large eggs                                                                                             Esprít de COPE NEWSLET TER
½ cup vegetable or canola oil
1/3 cup Kahlua liquor
12 oz. semi-sweet chocolate chips

Mix dry cake mix and dry pudding in large bowl. Add sour cream, eggs, oil, and Kahlua, mixing between
each ingredient. Beat on medium speed for a minimum of three minutes until creamy. Slowly fold in
chocolate chips. Pour in a 12-cup bundt cake pan sprayed with non-stick spray. Bake at 350 degrees for
1 hour. After 10 minutes out of the oven, turn cake out onto a cake plate. Cool completely. Sprinkle
with powdered sugar or drizzle with a chocolate glaze. Slice, serve, and enjoy.
                                  Leadership Highlights                                        by Alan Bergen

                                  Human Resources                                              • The kick-off event for Advocating Women of Arizona
                                                                                               will be on March 11 at 6:00 p.m. at the Santa Rosa
                                  •   Open enrollment will begin in the next month or so.      Center.

                                  •   Tuition assistance applications are due March 1.         •   Sol Rises is currently enrolling clients.

                                  • In the coming weeks, supervisors will begin getting         Facilities and Safety
                                  due dates for trainings and performance evaluations for
                                  their staff on the HMS Welcome screen. Staff will begin      • Security cameras have been installed at Coady,
                                  getting their own dues on the Welcome screen.                Human Resources, La Cholla, and Mesquite.

                                  Clinical Services                                            • Please remember that fire drills are mandatory. All
                                                                                               staff must participate and evacuate the building during
                                  • The Day Program is open and operational for Title          a fire drill.
                                  XIX clients.
                                  • COPE is in the process of setting up domestic
                                  violence services. For Title XIX clients, services will be   • COPE met the minimum performance standards for
                                  provided at La Cholla. A fee-for-service program will        the October-December 2009 dashboard indicators.
                                  be offered through DUI services.
                                                                                               • CPSA is using a new audit tool. Operational
                                  • COPE is looking for an apartment complex for the           definitions have been sent out to sites.
                                  new residential program.
                                                                                               • COPE is currently on a two year corrective action
                                  •   The Peer Support Program is up and running.              plan for MHSIP for customer service.

                                  • The Young Adult Program is for individuals ages 18-        • MHSIP will start in April and run through May.
                                  21. Once clients turn 21 years old, they are no longer       There will be a training the last week in March for
                                  eligible for the Young Adult Program.                        implementation procedures. COPE will be using RSS’s to
                                                                                               help implement the survey.
                                  • COPE is currently identifying how to restructure the
                                  intake process and customer service.                         • If there are any questions regarding Court Services/
                                                                                               Title 36 clients, please contact Siobhan O’Boyle at
                                  • Villa Verde will be moving to a larger location in         792-3293.
                                                                                                Housing Services
                                  • COPE is currently hiring case management staff.
                                  Please contact HR for more details.                          •   Funding cuts will be impacting client subsidies.

                                  • Please make sure that clients are keeping their            • Housing groups are being held at 101 S. Stone.
COPE Communit y Ser vices, Inc.

                                  AHCCCS status up to date. If they go off AHCCCS, the         Housing maintenance and how to get housing are
                                  services they receive from COPE will change.                 discussed at these groups.

                                  •   The new Mosaic site will open on or about March 15.       Housing Services

                                  Community Health                                             • On March 17 from 9:00 - 5:00 p.m. at HR; there will
                                                                                               be a training on how to engage clients into employment.
                                  • The annual Health Fair will be held on April 23 at         All staff are welcome to attend. Please RSVP to Maria
                                  Grace Temple Baptist Church.                                 Ortega by February 26.

                                  • The Women’s Wellness Fair will be held on March 20          RISE
                                  at 101 S. Stone.
                                                                                               • RISE is looking for clients interested in employment.
      6                                                                                        Please contact Mike Wiseley for more information.
March Birthdays
Tammie Holland              1      Sandra O'Dell             16      Laura Ruiz           23
Melanie Delahanty           2      Phyllis Siebern           16      Jacqueline Rucker    23
Marie Deuschle-Sanchez      2      Melvin Thornton           16      Jacqueline Serrato   24
Mary Specio-Boyer           6      Micah Wiseley             17      Bob Cosper           25
Patricia Christiansen       8      Noelle Gaffney            18      Alfonzo Lopez        26
Anny Vereshchatsky          8      Casey Messer              18      Kasie Giannini       28
Michelle Halla              9      Victoria Hockersmith      19      Gina Hage            28
Sean K Quinn                10     Jose Salcido              19      Joanne Ellis         28
Martha Raygoza              11     Selena Nunez              21      Tony Luis Austin     29
Gary Cole-Snyder            11     Teresa Covi               22      Nadia Lundin         30
Adrienne Crim               11     Pema White                22      Dennis Cole          30
Carmen Jimenez              12     Jovan Figueroa            23      Michelle Jeffrey     30
Angela Masterson            14     Rachel Jones              23      Sandra Armendariz    31

COPE Anniversaries
15 Years      Rod Cook
12 Years      Heather Frank
11 Years      Julie Mincheff
9 Years       Alba Ochoa
6 Years       Tammy Porter, Mary Carpinteiro, Carl Anderson
5 Years       Lillan Aldinger, Brian Arbizo, Rosa Linda McMillan, Kelli Gacic, Guadalupe Lau
4 Years       Paul Appleby, Peter Bates
3 Years       Linda J. Ratliff, Heidi Gergurich, Krystal Huser
2 Years       Andrew Farkas, Somayeh Fazel, Sarah Shinske, Kimberly Young, Richard Lipton, Casey Messer
1 Year        Roseann Devlin, Susan McEachern, Gregory Witkowski, Tania Capin, Martha Huffstetler, Adolph
              Petersen, Gina Hage, David Martinez-Rivera, Robert Mathis

February New Hires
Nichole Chaiparnich      Recovery Team Associate             Coady Clinic
Jamie Estes              Recovery Team Associate             Coady Clinic
Matthew Pate             Recovery Team Associate             Wholistic                                      Esprít de COPE NEWSLET TER
Laurie Turner            Clinical Specialist/BHP             Mesquite
Yvette Vera              Clinical Services Coordinator       82 S. Stone Ave
Stephanie Foster         Recovery Support Specialist         Presidio
Melanie Rodriguez        Office Manager                      COPE Recovery Center
Christa St. Peter        Recovery Support Specialist II      COPE Recovery Center
Robyn Turner             Transitional Services Specialist    Los Altos - OPS
Andres Yubeta            Outreach Worker                     101 South Stone
Holly Heyman             Clinical Liaison                    Wholistic
Sharon Hulin             Recovery Support Specialist         Wholistic
Jamie Johnson            Recovery Support Specialist         Mesquite
Lyndsie Dwyer            Recovery Team Associate             Mesquite
Jane Thompson            Clinical Liaison                    La Cholla
Autumn Simonds           Clinical Liaison                    Mesquite                                            7
                                  March On!              By Laura Estrada

                                               hen one thinks of the holidays in the month of March, many immediately recall
                                               St. Patrick’s Day on the 17th, Cesar Chavez Day on the 31st, and the month to
                                               celebrate women's history. However, there are many other interesting days of
                                               observance in the month of March that are not as widely recognized but are sure to
                                  invoke a sense of curiosity from even the most apathetic reader:

                                  •     You better get the Bubble Yum and Bubblicious ready in the second week of March
                                        because it is Bubble Gum week.
                                  •     The Cat in the Hat’s creator, Dr. Seuss, was born on March 2.
                                  •     For all you sports fanatics and patriots, the Star Spangled Banner became the national
                                        anthem on March 3, 1931. PLAY BALL!
                                  •     Oreo cookies hit the store shelves for the first time on March 6, 1912. Yummy!
                                  •     Barbie made her grand entrance into the hearts of little girls on March 9, 1959.
                                  •     Paper money was first issued March 10, 1862.
                                  •     March 12, 1912, was the founding date of the Girl Scouts, without which we would not
                                        have delectable Thin Mints, Samoas, and Tagalongs cookies.
                                  •     Brainiac Albert Einstein was born March 14, 1879. E=mc2. Break out the Fritos and
                                        Ruffles on this same day because it is Potato Chip Day, too!
                                  •     March 16 is a day many of us believe occurs all year long. It is Everything You Do is Right
                                  •     The rubberband was invented on March 17, 1845. Office Depot and Staples must love this
                                  •     Humans first walked (floated) in space on March 18, 1965.
                                  •     Big Bird’s birthday is on March 20. Everyone loves Sesame Street!
                                  •     Just because March 22 is National Goof-Off day doesn’t mean anyone should observe this
                                        holiday at work, right?
                                  •     For all you breakfast fanatics, the pancake was first made in New York City on March 25,
                                        1882. Bring on the Mrs. Butterworth and butter!
COPE Communit y Ser vices, Inc.

                                  •     Don’t like any of the observed holidays? March 26 is Make Up Your Own Holiday Day.
                                  •     Not happy with your name? March 27 is National “Joe” Day where you replace your name
                                        with “Joe”. But, what if your name IS Joe and you don’t like it?
                                  •     A tiny little soft drink by the name of Coca-Cola was invented on March 28, 1886. Ever
                                        heard of it?
                                  •     Time to break out the french fries, mashed potatoes, and all spud-based recipes on
                                        March 31, Tater Day!

                                        Information found on website

 4th Annual NAMIWalks Event                                      by Aarón Valencia

          OPE will participate in the 4th Annual NAMIWalks event that will take place on Saturday,
          March 27, 2010, at Sam Lena Park. COPE would like to invite staff members and their
          families and friends to join the Recovery Racers, COPE’s walking team, in this great
          opportunity to support NAMI of Southern Arizona’s advocacy for individuals with mental
illness. Registration begins at 7:30 a.m. and the walk begins at 9:00 a.m. There is no cost to

To register for this event or to see who has already registered, visit:

COPE staff participating in the NAMIWalks will receive a COPE Recovery Racers team t-shirt to
wear the day of the event.

Please submit t-shirt size by noon on Friday, March 5, 2010, to Aarón Valencia at a

                                                                                                     Esprít de COPE NEWSLET TER

                For information on how to get involved in the i-COMM Committee,
                      contact Norma Thomas, Communications Specialist, at

                                          “Nearly one out of six Pima County women and girls live in poverty.”
                                                                    We need your help in the following areas:

                                         ION                     call to
                                     UC h                          action
                                  ED ALT     A
                                  HE ITH & F
                                                                Join us at the Santa Rosa
                                   B              Neighborhood Center to mobilize around
                                                                                   issues affecting women in our community

                                              Kick-Off Event
                                                             JOIN US!
                                                      Thursday, March 11, 2010
                                                          6:00 - 8:00 p.m.
                                                  Santa Rosa Neighborhood Center
                                                      1080 South 10th Avenue
                                                            Tucson, AZ
COPE Communit y Ser vices, Inc.

                                                     For more information, call:
                                                   Para información en español, llame al:
                                                        or send an email to

                                                   COPE Community Services, Inc.
                                         82 South Stone Ave. Phone: 792.3293 Fax: 792.4336


Shared By: