Tyler Schroer
Phone: (905) 449-4300 Email: tyler.schroer@gmail.com
www.tylerschroer.com
Objective I aspire to find a position as a business analyst in a result-driven work environment where
I will have the opportunity of utilizing my considerable experience and knowledge of
analyzing business models to meet business targets, ensure client satisfaction and increase
employee productivity.
Interests and Activities Computers, Technology, Sports, Camping, Reading
Education Durham College
Oshawa, Ontario
Computer Science Technology 2000 – 2001
Microsoft PowerPoint 2002 2005
Monsignor John Pereyma Catholic Secondary School 1995 - 2000
Oshawa, Ontario
Work Experience American Express January, 2009 – Present
101 McNabb St Phone: (905) 474-8000
Markham, Ontario
Business Analyst (October 2010 – Present)
o Managed multiple ongoing reports and projects while efficiently
delivering on adhoc requests
o Provided support and handled requests to multiple business areas and
levels of leadership
o Analyzed complex data, indentified trends and opportunities in order
to capitalize on business successes
Risk Operations Analyst (January 2009 – October 2010)
o Consistently performed risk assessment of clients based on internal
and external data sources
o Effectively exercised judgment to over ride system recommendations
based on given data
o Liaised and negotiated with the client to develop a solutions plan to
meet payment criteria
o Acted as first line of defense for counterfeit cards by analyzing
spending behaviors and stopping purchases at point of sale
o Maintained a strong relationship with merchants to ensure seamless
transactions
Work Experience
Continued… Minacs June, 2002 – November 2008
1908 Colonel Sam Dr Phone: (905) 725-8972
Oshawa, Ontario
Team Leader for OnStar Subscriber call centre (November 2005 – 2008)
o Managed teams of 15-25 individuals.
o Contributed to weekly coaching and development of each team
member on a daily basis.
o Motivated and set goals for my team as shown through positive
results and various employee metrics.
o Maintained high standards of customer focus through monitoring and
coaching of employee call-handling.
o Team work through helping co-workers manage their teams in
addition to my own and provided daily support to all employees.
o Performance-managed absenteeism, schedule adherence, metrics, call
handling, and behavioural issues and trends.
Special Project Reporting (April 2007 – November 2007)
o Completed daily, weekly, and monthly reports for upper management
using MS Access and Excel.
o Updated and adapted reports to a constantly changing environment
while continuing to meet deadlines.
o Innovated and improved upon current methods.
o Created and managed MS Access databases to assist in measuring
both advisor and team level performance as well as centre wide
performances.
Advisor trained in 6 different programs for the OnStar campaign (June 2002 –
November 2005)
o Familiarized with call center environment.
o Mastered the ability to think, type, and talk at once.
o An acting team leader for aiding fellow advisors.
References Available upon request