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CONTRA COSTA WINTER NIGHTS PROGRAM
For Homeless Families and Seniors
BUSINESS PLAN
A Project of the Social Justice Alliance of the
Interfaith Council of Contra Costa County
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TABLE OF CONTENTS
Introduction …………………………………………………………………... 3
Executive Summary ………………………………………………… ………… 3
Mission and Objective ……………………………………………………….… 4
History of the Program …………………………………………………………. 4
Organizational Structure ………………………………………………………… 5
Program Authority and Responsibility……………………………………………5
Shelter Facilities..………………………………………………………………… 6
The Program ……………………………………………………………………... 7
Program Monitoring and Quality Assurance ……………………………………...9
Eligibility Criteria ……………………………………………………………… 9
Screening Procedures …………………………………………………………… 10
Safety and Security ……………………………………………………………… 11
Staffing ………………………………………………………………………….. 12
Communication Strategies ………………………………………………………. 17
Budget …………………………………………………………………………… 18
How you can help ……………………………………………………………… 19
Appendix A Interfaith Council Executive Committee and Membership ……… 20
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INTRODUCTION
This handbook outlines the business plan to be implemented by the Homeless Summit, a
working committee of the Interfaith Council of Contra Costa County, for the Winter
Nights Program. It provides basic information about the Program mission and objective,
history, organizational structure, facility, monitoring, eligibility criteria, screening
procedures, safety and security, staffing, communication strategies, and budget.
EXECUTIVE SUMMARY
The Winter Nights Program is a volunteer effort under the auspices of the Interfaith
Council of Contra Costa County funded by contributions from faith congregations,
foundations, and individuals in Contra Costa County.
This effort grows out of a belief in the basic dignity of all. We believe that all who live
in a society are connected to one another by our common humanity, and that a society
works best when all its members share in its resources. We believe that generously
sharing resources ensures that every member of a society has access to what is required to
meet basic human needs and to live in dignity.
We recognize that for some, difficult or even insurmountable barriers stand in the way of
this simple goal of a decent life. Thus, we believe that those of us who are privileged to
live in comfort and security have a responsibility to reach out to assist others in distress,
sharing our bounty. This Program strives to reach out to some of the most unfortunate
and desperate members of our communities.
The Program provides shelter for homeless families with children and ambulatory elders
capable of self-care. It operates from mid -October through the end of April. On a
rotating basis, congregational facilities serve as a shelter and are staffed by qualified paid
professionals and volunteers.
The Program’s goal is to provide protection from the elements for some of the county’s
most vulnerable homeless individuals, namely children and elders. Additionally, it is
anticipated that support for basic needs will assist these individuals and families to make
progress toward their goal of permanent housing. The Program facility hours of operation
are 5:30 pm to 6:30 am weekdays and 24 hours on Saturday and Sunday. The Program
offers participants with a hot evening meal and a cold breakfast provided by the host
congregation. Case management services may be available.
On weekdays, participants may participate in the daytime oasis program at the St.
Vincent DePaul offices in Pittsburg. It provides resources to support job and permanent
housing searches. Equipment for the care of small children by their parents will be
available. Some congregations may provide weekend activities on-site or in the
community for residents who wish to participate.
All participating clients are screened as described in the section: Screening Procedures.
Applicants who have not undergone Screening Procedures will not be permitted to
participate in the Program. All clients are informed of and required to abide by the Client
Participation Guidelines, contained in an accompanying document. The Council has
established these guidelines to ensure a safe and orderly environment for all. Continued
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participation in the Program is dependent on the client’s acceptance and compliance with
these guidelines. Health and safety considerations in the operation and maintenance of
the facilities are a primary concern.
The Council has developed qualifications and job descriptions for the paid professional
staff and volunteer staff as set forth in the section: Staffing. All staff and clients are
instructed with regard to Program policies and procedures, including safety and
emergency plans. Volunteers are instructed in their responsibilities and the boundaries of
their role, and clients are informed fully about the Client Participation Guidelines.
Records of operation are maintained, and ongoing and final evaluations are conducted to
ensure prompt and effective problem-solving and identification of opportunities to
improve the Program.
The Council will maintain open communications regarding the Program with interested
parties, including local government officials, the local community, professional and
volunteer staff, congregations, and partner organizations. A variety of mechanisms have
been developed to facilitate these communications. See Communications section.
Program fundraising and financial matters are managed by the Interfaith Council.
MISSION
To protect homeless families and seniors from winter weather by providing shelter in a
clean, safe and warm environment.
Objective
To organize, fund, and operate a program that will provide temporary nighttime shelter
from mid October to late April for families with children and ambulatory elders in Contra
Costa County who are experiencing homelessness.
HISTORY OF THE PROGRAM
The Winter Nights Program began operation in November, 2004 and has built upon the
experience gained by faith communities in the past in another effort to house those
experiencing homelessness. Preceded by the Family Employment Resources Service
Together Emergency Shelter Program (FERST), many of the same congregations came
together to implement the Winter Nights Program.
As the waiting list for shelter beds grew longer, members of the faith community joined
with homeless service providers to form the Homeless Summit, under the sponsorship of
the Interfaith Council of Contra Costa County, to raise funds and once again develop a
program to address the issue of homelessness in our community.
As we enter our fourth year of operation, we continue building and enriching the program
to improve our services and more fully address unmet needs of our homeless families and
seniors.
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ORGANIZATIONAL STRUCTURE
Under the sponsorship of the Interfaith Council of Contra Costa County, the Homeless
Summit operates the Winter Nights Program. The Homeless Summit is a coalition of
interested businesses, community organizations, congregations, individuals and
government representatives. Leadership for the Summit and the Program is provided by
the Steering Committee of the Winter Nights Program.
PROGRAM AUTHORITY AND RESPONSIBILITY
The Interfaith Council of Contra Costa County (I4C) is an autonomous local
organization solely governed by its own Executive Committee, elected by the
membership at the Council’s annual meeting. The Executive Committee of the Interfaith
Council meets monthly. Other program areas include Health and Faith in Action, Social
Justice, Finance, Spirituality, Youth and Education. The Rev. Brian Stein-Webber serves
as Executive Director. There are more than 102 congregations and organizations holding
membership and affiliation from a wide range of faith traditions. See Appendix A for
members and officers of the Executive Committee and a list of members of the Council.
The Interfaith Council:
Sponsors the Homeless Summit
Holds fiduciary responsibility for the Winter Nights Program
Accounts for receipt of donations and disbursement of funds
Acknowledges donations
Approves the budget and guidelines for distribution of funds, in
consultation with the Homeless Summit, through the Winter Nights
Executive Committee.
Provides insurance coverage for the program
Facilitates communication between the Homeless Summit and Interfaith
Council congregations
Homeless Summit
The Homeless Summit includes 25 congregations and other faith organizations,
Loaves & Fishes, St. Vincent DePaul, government agency staff, the League of
Women Voters of Diablo Valley, Shelter Inc., businesses, and some 200 volunteers.
Morrison & Foerster provides pro bono legal services.
The Homeless Summit:
Advocates for services for the homeless
Establishes the Executive Committee of the Winter Nights Program and
identifies an Executive Director for the Program
Develops the Program Business Plan
Administers the Winter Nights Program through the Executive Director in
conjunction with the Winter Nights Executive Committee
The Winter Nights Steering Committee:
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Identifies a Program Manager for the Winter Nights Program
Approves job descriptions for the Program Manager, and other paid
professional and volunteer staff (See Staffing section for duties)
Recruits, employs, and coordinates professional staff
Establishes operational policies and procedures for management of the
Program
Establishes eligibility criteria and client application and screening procedures
Recruits volunteer congregations to house the program on a rotating basis
Prepares the annual budget.
Coordinates operations with other community organizations and local
government
Reviews records of operations and evaluates the program
Secures funding for the Program
Communicates with local government, the media and members of the
community (See Communications section for more information)
SHELTER FACILITIES
The Program will be housed in the facilities of volunteer faith congregations in central
and east Contra Costa County. Each facility will provide a space that can accommodate
up to 30 persons and permits effective supervision by professional and volunteer staff. It
will include sufficient rest rooms to serve the number of clients admitted. If sufficient
shower facilities do not exist on site, arrangements will be made with a nearby,
convenient organization, such as a recreational facility, to provide them. The facilities
will have simple cooking facilities to permit serving meals prepared elsewhere, warming
baby food, and preparing warm beverages. Some congregations may prepare meals on
site, if they possess the necessary equipment and space. Each facility must comply with
health and safety regulations, fire code and other regulatory requirements of the
jurisdiction in which it exists. A primary consideration is that the facility will provide a
clean, safe, and warm environment.
The program will be in operation at such facilities from approximately mid October
through late Apr. Operating hours during this period will be from 5:30 p.m. to 6:30 a.m.
Monday through Friday, and 24 hours on Saturday and Sunday. Some congregations
may provide daytime weekend activities for clients requiring them. No clients will
remain in the facility during non-operating hours.
THE PROGRAM
The Winter Nights Program will provide a clean, safe, and warm facility at night during
winter for homeless families with children and for homeless seniors. The Program will
serve up to 30 persons at any given time during the operating season. Initially, entrance
into the program will be staged, in order to ensure an orderly entry process and
orientation. No more than15 people will be admitted at any one time.
Clients are referred to the Program by social service agencies in the county.
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All residents of the shelter must adhere to strict rules regarding their behavior as outlined
in the Client Participation Guidelines. Failure to meet these behavioral standards can
result in removal from the program as determined by the Program Manager on
recommendation of the professional staff. Some violations result in immediate dismissal;
others will result in a written warning. Decisions regarding removal from the program
may be appealed in writing to the Executive Director. For details regarding procedures
for determining rule violation, removal from facility, and appeals process, please see
Appendix A, Client Participation Guidelines.
Length of stay in the Program will vary depending on the needs of the individual or
family. It is anticipated that not all clients will require program services for the full
duration of operations. Some will achieve their goal of permanent housing in shorter
periods of time.
Adults, including seniors, are required to work their way towards self-sufficiency and
housing. Resources available include program case management, participation in
daytime multi-service programs, and the resources of the program daytime oasis site.
Some clients are employed. All adults, including seniors will be referred to appropriate
agencies and programs to assist them to achieve safe and stable housing.
On entrance into the Program clients will be asked to verify in a signed statement that
they will comply with the Client Participation Guidelines and that they will use available
resources to work toward self-sufficiency and permanent housing. After a client has
participated in the program for 30 days, progress toward that goal will be reviewed, and if
the client is making progress, and commits to continue his efforts, another 30 days in the
program will be authorized.
Children continue to attend the schools where they have been registered prior to
participating in the Program. Parents are responsible for the care and supervision of their
children at all times, including during daytime hours.
Transportation to and from the facility will be the responsibility of the clients. It is
anticipated that some clients will have their own vehicles. For those who do not,
transportation to the nearest public transportation will be provided. If further assistance
is required, Program staff will refer clients to existing programs that provide BART and
bus tickets. Transportation will be provided to assist parents in getting their children to
the schools where they are registered. All vehicles parked at the rotating shelter facilities
must be registered with the State and with the Program. The Program will maintain
records of the registration information of all client vehicles. Ample parking is available
at all sites, and no spillover parking onto adjacent streets is anticipated.
Clients will receive a warm evening meal and a cold breakfast provided by the hosting
congregations. Congregations will provide supplies for bag lunches that will be prepared
by clients. Staff members will assist clients during mealtimes at the facility. No cooking
by clients will be permitted. Volunteer staff will warm baby food and prepare coffee and
other warm beverages for meals. Parents will be expected to provide food for babies.
The Program provides clients with sleeping and restroom facilities. Shower
accommodations will be on-site or provided at other nearby facilities through prior
arrangements. The Program will supply air mattresses, bedding, towels, and basic
toiletries. Female residents will provide their own feminine hygiene products and families
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will provide diapers for their children. Clients may participate, on a volunteer basis, in
clean-up activities of the facility, including cleaning of restroom facilities. They will be
expected to maintain their own space and belongings in good order. Only limited
amounts of personal belongings can be accommodated at the shelter sites.
Residents who are ill will be placed in motels until they have recovered or, if necessary,
will be hospitalized. In some instances, the Program may issue motel vouchers in the
event a client becomes ill and cannot remain in the facility. Otherwise, costs of care are
the responsibility of the client. Program staff will refer the client to public services and
programs as the staff member deems appropriate.
During the hours the shelter is not in operation, a daytime oasis site will be made
available at another location to clients who are not employed, or do not have other
planned activities. Resources for job search activities and care of small children will be
available.
Professional case management services will be provided by the Program.
Clients will be invited to complete an exit survey when they leave the program to provide
data to assess program performance, identify opportunities for quality improvement, and
additional service needs of the clients. See Appendix B, Client Participation Guidelines
for survey and Client Participation Guidelines for additional information.
PROGRAM MONITORING AND QUALITY ASSURANCE
To ensure that the Winter Nights program fulfills its mission and meets the needs of the
clients according to the standards that have been set, the Program will engage in a
continual process of monitoring operations. In addition, a Summary Program Evaluation
will be conducted by the Executive Director and the Steering Committee. The Summary
Evaluation will be reported to the Interfaith Council
The Winter Nights Program will provide opportunities for clients of the facility,
professional and volunteer staff, local government officials and local residents to register
any complaints or problems that may arise with the operation of the Program. Records
will be maintained of concerns expressed and actions taken in response. Such
information will be included in the process of evaluating the program. (See
communications section for more information).
The Site Supervisor will maintain a record of daily operations, including number of
clients served by category, professional staff on duty, number and names of volunteers
present, information regarding referrals made, and any unusual events, such as illnesses
identified, arrival of unscreened applicants, safety issues, disruptive events, etc.
Clients will be encouraged to make suggestions and raise issues of concern with the Site
Supervisor, the Program Manager, or the Executive Director. Any problems identified
will be noted and corrected to ensure proper operation of the Program. Professional and
volunteer staff will take immediate action to manage problems as they arise.
Throughout the months of operation, regular staff meetings will be held to review
Program operations and conduct future planning. It will be conducted by the Program
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Manager in conjunction with the Executive Director and representatives of the Steering
Committee, professional staff and representatives of hosting faith congregations.
Faith congregations will be asked to submit an evaluation following completion of the
week(s) in which they provide volunteer staff to the facility. The report should include a
summary of the experience from the point of view of the volunteers, suggestions for
improvement of operations, and any problems experienced. The information so obtained
will be used on a continual basis to improve operations, and will be included in the
summary evaluation of the Program.
A voluntary exit survey will be conducted when clients leave the Program to assess
Program success, opportunities for improvement, and further services required. Results
will be included in the Summary Program Evaluation.
ELIGIBILITY CRITERIA
The Winter Nights Program serves families with children and ambulatory individuals
over the age of 65 who are capable of self-care. All clients must be clean and sober and
adults must commit in writing for themselves and their family (See Appendix A, Client
participation Guidelines) to comply with the behavioral standards of the facility as
outlined in the Client Participation Guidelines. Continued participation in the program
requires such ongoing compliance.
In order to be determined eligible for participation in the Winter Nights Program, the
applicant must meet the following basic criteria:
Be a family with dependent children. Such a family is defined as one or
two parents, with minor children present. The definition may be extended
to include a grandparent or a guardian with children. Or,
Be a senior who is ambulatory and capable of self-care, aged 65 or older
Be deemed homeless. Homelessness is defined as no access to traditional
or permanent housing. The homeless may be finding temporary or
occasional shelter in cars, on the street, in places not meant for human
habitation, or staying on a rotating basis with friends or relatives. They
may be living in severely overcrowded units (more than one family per
unit).
Willing to commit in writing to comply with the Client Participation
Guidelines
Willing to work toward self-sufficiency and permanent housing
In order to ensure that the Winter Nights Program is an appropriate placement for an
applicant, all who apply will be asked to supply the following information. Those whose
needs would be better met by another program or service will be referred during the
screening process. Every application will be carefully evaluated on an individual basis.
See Screening Section for more information regarding the screening process.
Screening Information:
Name, gender, age, date of birth, SSI number, and race/ethnicity of
applicant, and all family members included in the application
Family income source and amount
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Emergency contact information
Previous address
Source of referral to program
Medical status and immediate medical needs of all family members
Current medications of all family members
History of drug or alcohol addiction in any family member
Schools in which school age children are enrolled
Employment, if any
Enrollment in social programs, especially those assisting return to
permanent housing
Veterans status
Probation status
Health insurance type, if any
Willing to work toward self-sufficiency and permanent housing while in
the Program
SCREENING PROCEDURES
Clients participating in the Winter Nights Program are screened prior to participation to
ensure that they meet the Eligibility Criteria described above. The ultimate purpose of
the screening procedure is to ensure that the needs of the clients accepted can be safely
met within the limited resources of the Winter Nights Program. Screening procedures are
described below. During the screening process, potential clients will be assured of their
right of confidentiality, will be treated in a respectful manner with awareness of the great
stress the clients are experiencing.
Winter Nights Program Referrals:
Families and individuals who meet the definitions of the clients to be served by the
Winter Night Program are referred for social service agencies.
Initial screening:
An initial screening will be conducted by phone to determine likely eligibility for the
program, and avoid undue inconvenience to individuals already under great stress.
Families and individuals who have special needs, such as disabilities or medical needs,
that cannot be accommodated safely within the capabilities and resources of the Winter
Nights, or who otherwise do not meet admission criteria will be referred to appropriate
service providers and public programs for assistance.
In-Person Screening:
To determine acceptance into the Program, clients will be interviewed in person by the
Program Manager to verify information obtained in the telephone screening and gather
other information listed above under eligibility. If the applicant is denied admission to
the Program they will be referred to other more appropriate services for assistance.
Clients will be required to provide picture identification, or Drivers License, and vehicle
registration documentation, which will be copied and placed in the client file. Applicants
will be fully informed about the Client Participation Guidelines. The client will be
expected to sign the Client Participation Guidelines Acceptance Form (See Appendix A
Client Participation Guidelines). Active drug or alcohol abuse, as determined by
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behavioral observation by the staff, presence of a disability that cannot be safely
accommodated, or non-homelessness would result in disqualification.
In the event admission is denied an appeal can be made in writing to the Executive
Director, who will make the final determination.
Intake Process:
On first entry into the Shelter, all clients will meet with the Site Supervisor and screening
information will be reviewed. Any medications in their possession will be recorded and
stored for safety reasons. Staff will ensure that prohibited items, such as weapons or
drugs are not brought into the facility. Clients will be fully oriented to shelter operations,
layout of the facility, and emergency procedures. Any remaining questions regarding the
Client Participation Guidelines will be answered. All individuals entering the facility
will sign in and out on a daily basis. Parents will sign in for children.
Health Considerations:
Applicants to the Winter Nights program will provide initial information about the
medical status of all family members during the screening process as described above.
On entry into the shelter a health screening, including a test for tuberculosis, will be
conducted. Appropriate follow up will be provided in the event of a positive
tuberculosis test result. Tuberculosis screening will be conducted by the Health Care for
the Homeless Program of the Contra Costa Health Department at the shelter sites.
Individuals who require medical care will be referred to County clinics or for emergency
care at the county hospital as appropriate.
Individuals with obvious signs or symptoms of active communicable illness that are
deemed contagious or detrimental to the health of the client or others would result in the
client not being admitted to the shelter, but given a motel voucher and referred to the
appropriate medical facility for treatment. Clients accepted into the Program will be
carefully observed for communicable illnesses, such as cold and flu, on a continual basis
by the professional staff during their stay at the facility. Mental or addictive illness
controlled by treatment is not a disqualifiying condition. Untreated mental and addictive
illness, or symptoms raising safety concerns would constitute a special need requiring
referral to treatment services and other programs during the screening process.
Appeals Process:
Applicants denied admission to the program may appeal the decision in writing to the
Executive Director. Appeals will be granted if the applicant can demonstrate eligibility
as stated in the Program Criteria. The Executive Director will make a final determination
on the merits of the appeal. A decision will be made and communicated within 48 hours
of receipt of the written appeal by the Program staff.
SAFETY AND SECURITY
In order to ensure the safety and security of the participants, staff and volunteers of the
Winter Nights Program, as well as the safety and security of the surrounding community,
the following actions will be taken and policies will be in force.
Professional and volunteer staff and clients will be instructed in health and fire safety and
plans for emergency evacuations. Appropriate signs, including exit signs, will be posted.
A fire extinguisher will be placed by every exit door. First aid supplies, and other
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emergency supplies for disaster preparedness will be on hand. Orientation to safety
procedures and physical particulars will be provided to all clients at each new site.
Client Participation Guidelines are designed to ensure the safety of all. Below are some
of the standards the Program will implement and expect clients to follow (for a full
discussion, see the Client Participation Guidelines handbook):
Absolutely no alcohol or illegal drugs will be permitted.
No weapons will be permitted.
The facility will be smoke free.
No open flame devices will be permitted.
No visitors to the clients of the shelter will be permitted.
Clients will be expected to remain in the shelter for the night once they
have entered.
No loitering or panhandling in the adjacent neighborhoods is
permitted.
The following policies and procedures will be maintained at the facility in order to ensure
appropriate actions by the staff:
Commitment to a safe and healthy workplace
Responding to an Emergency
o When to call the Program Director
o Medical and psychiatric emergencies
o Fire or explosion, including fire escape plan and fire extinguishers
o Violent Situations and Civil Disturbances
o Evacuation
Recording and reporting of incidents
All professional and volunteer staff will receive training in these policies and procedures.
(See Appendix A)
First Aid supplies will include: oral digital thermometer, assorted bandaids and sterile
gauze bandages and pads, cold pack, gloves, tweezers.
The following emergency supplies will be maintained in the facility: Flashlights and
battery operated lanterns, batteries, radio and batteries, bottled water.
STAFFING
Program operations will be led and supervised by paid professional staff assisted by
volunteer members of host congregations. One Site supervisor will be on duty during all
hours of operation. The Program Manager will be on duty on a variable schedule, usually
afternoon and early evening hours. All remaining staff will be volunteers. Job
descriptions for professional and volunteer staff are included below.
Congregations will volunteer to host the program for a specific week(s) during the
months of operation, beginning on Monday. The congregation will be responsible for
providing a designated volunteer coordinator, and other volunteer staff, including
substitutes, when needed to conduct daily program operations. (See host congregation
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manual for details). The hosting congregation will provide a minimum of two volunteer
staff at all times. During night hours, it is preferred that at least one person of each
gender is present. During evening hours it is recommended that 6 to 8 volunteers be on
duty on various schedules to provide adequate personnel to welcome arriving
participants, serve dinner and clean up, and supervise activities such as hygiene,
homework, and recreation. If showers are provided off site additional volunteers may be
required. No more volunteers than necessary should be scheduled to avoid overwhelming
clients, who will require as restful an environment as possible.
In addition, the congregations will provide volunteers to set up the shelter operation on
the Monday of their assigned week, and to prepare equipment and supplies for transport
to the next congregation on the following Monday. Volunteers will also be required to
launder linens and transport them to the next host congregation.
Volunteers will be instructed regarding their duties, emergency and safety procedures,
and Client Participation Guidelines. See Appendix A.
Job descriptions for professional and volunteer staff follow.
Winter Nights Executive Director
Executive Director Qualifications:
Extensive experience in community organizations and communication with
community and governmental officials
Knowledge of homelessness and experience in programs advocating for the
homeless.
Baccalaureate degree
Executive Director Duties:
Secures funding for the program
Serves as the primary communication channel between the program and
local officials and communities
Recruits volunteer host congregations
Prepares and presents reports on operations to the Executive Committee of
the Interfaith Council, funding sources, and local government officials
Acts on any appeals of disciplinary actions per policy
Supervises the Program Manager
Participates in weekly staff meetings
Conducts long range planning for the program
The Executive Director will be available during business hours.
Winter Nights Program Manager:
Program Manager Qualifications:
Baccalaureate degree in Social Work or other related field is preferred.
2 years of experience in programs for the homeless or residential
treatment programs and college level work in Social Work or related
field may be substituted for the baccalaureate degree
Knowledge of substance abuse and mental health issues
A combination of extensive relevant experience and related academic
work may be substituted for a degree
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Bilingual ability desirable
Employment contingent on completion of TB test and fingerprint
screen
Program Manager Duties:
Supervises Site Supervisors
Provides training to Volunteer Coordinators
Coordinates all activities with hosting congregations through the
volunteer coordinator designated by each congregation
Visits each site in advance of operations to ensure that preparations are
thorough and appropriate
Ensures that sufficient volunteers are recruited
Coordinates facility needs, repairs, and resources
Coordinates delivery and storage of donations
Ensures that supplies and equipment are maintained and
transported to scheduled shelter sites in a timely manner
Conducts off site screening interviews with potential clients and
orients to the Client Participation Guidelines
Maintains client files
Maintains client confidentiality at all times
Establishes and maintains healthy and positive shelter environment
Ensures health screens are conducted per policy. Coordinates with
County officials as needed.
Assists with making client referrals as needed
Informs Executive Director on a regular basis of status of shelter
operations
Receives and acts on any appeals of admission decisions or
disciplinary actions taken
Maintains payroll records and submits to the Interfaith Council
Reports to Steering Committee on operations; prepares summary
reports
Site Supervisor:
Site Supervisor Qualifications:
Demonstrated ability to manage operations of the shelter, based on at
least two years paid, professional experience working with the
homeless and/or in drug and alcohol programs
College level academic work in Social work or related field is
desirable
Bilingual ability is desirable
Employment is contingent on completion of TB test and a fingerprint
scan.
Site Supervisor Duties:
Maintains clean, safe, healthy and positive shelter environment
Conducts a house meeting for all clients at each new site to review
client participation guidelines, safety procedures, and emergency
procedures specific to that site.
Maintains client confidentiality at all times
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Orients new clients to the facility and reviews Client Participation
Guidelines.
Maintains client data collection system and daily record of operations
Maintains client and volunteer sign in records
Reports on a regular basis to Program Manager regarding status of
shelter operation
Reports repair and supply needs to the Program Manager
Supervises and directs volunteers
Orients volunteers to duties, the facility, health, safety and emergency
plans, appropriate interactions with clients, and confidentiality
requirements, as needed
Manages any contingency situations, notifying the Program Manager
and the Executive Director as indicated.
Provides supervision of shelter participants. Deals with disputes
between clients in a positive manner and diffuses potential
stressful/hostile situations prior to occurrence whenever possible.
Contacts Program Manager and police as needed
Completes exit interviews with clients
Manages storage of client medications
Closes and locks facility at the end of operations daily
A Site Supervisor with a cellular phone will be on hand to oversee operations whenever
the Shelter is open. The professional staff will be awake at all times during night hours.
Volunteer Staff: Each congregation will provide volunteers to staff the shelter under the
direction of the Site Supervisors and the Program Manager. Each congregation will
designate one volunteer to serve as the Volunteer Coordinator for the time period in
which the congregation hosts the Program.
Volunteer Staff Qualifications:
Willingness to work in a respectful and supportive manner with homeless
clients
Willing to participate in training regarding shelter operations, health and
safety plans, and Client Participation Guidelines
Ability to understand and maintain appropriate professional boundaries
with clients
Volunteer Coordinator Qualifications:
Availability to work closely with the Program manager and the Site
Supervisor on duty
Able to coordinate shelter requirements with other congregational
activities and personnel.
Able to coordinate and manage scheduling of congregation volunteers.
Volunteer Coordinator Duties:
o Works with Program Manager and Shelter supervisors to coordinate
shelter operations with the needs of the congregation
o Ensures that sufficient volunteers are recruited and substitutes are
provided when necessary
o Coordinates on site preparation of meals
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o Arranges for daily cleaning of the shelter facilities after departure of the
participants
o Schedules volunteers to transport shelter equipment and supplies to the
next hosting site.
o Schedules volunteers to launder linens and transport to the next site.
Other Volunteer Staff Duties under the direction of the professional staff:
Assist with admission and daily sign in procedures
Assist clients to settle into assigned space. Interact with clients to
establish a welcoming and trusting environment.
Maintain client confidentiality at all times.
During the evening hours volunteers will serve dinner and supervise
activities, including hygiene, homework, and children’s leisure activities.
Assist clients to prepare for lights out at 9:30 PM
Overnight volunteers will be awakened as needed by the Site Supervisor
to assist in supervision of the environment, ensure that safety is
maintained and that client needs are met.
Morning volunteers will serve a cold breakfast, and assist the clients to
prepare for the day and leave the facility.
Volunteers will clean the facility each morning after the clients have left.
o Sleeping areas, offices, and children’s corner will be vacuumed,
mopped and dusted on a regular basis
o Kitchen and bathrooms will be cleaned and restocked with supplies
each day
o Sheets and towels will be laundered as needed.
Staff and Volunteer Orientation and Training Plans
The Program Manager will ensure that training is provided to all professional and
volunteer staff appropriate to the duties they will assume. The Program Manager will
conduct initial training at each congregational site in advance of operations. Daily review
of important issues will be conducted to ensure that all volunteers are fully informed.
Content will be based on plans and materials used by Contra Costa County in providing
training to county staff serving in programs for the homeless. The following topics are
included:
Client confidentiality
Supportive and respectful interactions with clients
Appropriate client/volunteer boundaries
o Professional relationships
o Sharing personal information
o Use of Cell Phones
Facility Orientation including safety provisions and location of all exits.
Program operation
Manual contents and location
Duties
Safety and security plans
Location of First Aid Kit
Location and cooperation of fire extinguishers
Universal Precautions
16
Client Participation Guidelines
Handling Client Medications
COMMUNICATION STRATEGIES
The Executive Director or the Program Manager may also be contacted at any time
during business hours, and the professional staff on duty may be contacted during hours
of operation. (See How You Can Help section for contact information).
Program documents can be reviewed at www.cccwinternights.org
All inquiries and concerns from whatever source will be addressed in a thorough and
expeditious manner. Immediate response will be made to concerns whenever possible,
and, when necessary, matters will be referred to the Executive Committee for action.
Those who raise concerns will be informed of action taken in response within 48 hours of
completion of investigation and action. Records of concerns and actions taken will be
maintained (See Program Monitoring section).
The Program will communicate with all members of the Homeless Summit through
periodic meetings, and regular email updates distributed to all.
The Program will communicate with faith congregations in the County through channels
established by the Interfaith Council, including conveying information regarding
contribution of funds and supplies and recruitment of Program volunteers.
Communications with professional and volunteer staff will include training in regard to
safety and emergency procedures, their responsibilities, and Client Participation
Guidelines. (See Staffing Section). During the time they are in the facility, volunteer
staff will be instructed and supervised by the Site Supervisor, and duties will be assigned
as appropriate.
Clients will be informed of the guidelines for participation, safety and emergency plans,
consequences for inability to comply, and any information needed regarding the current
status of Shelter operations.
A voluntary exit survey will be conducted when clients leave the Program. See Client
Participation Guidelines. The results of the survey will be included in the Summary
Program Evaluation.
17
BUDGET FOR WINTER NIGHTS PROGRAM
October 12, 2009, through April 26, 2010
Time Period: 6 1/2 Months
ESTIMATED FUNDING:
Beginning Balance 20,000.00
Contributions & Grants 113,770.00
TOTAL FUNDING 133,770.00
ESTIMATED EXPENSES:
Program Personnel:
Shelter:
Program Manager 16,300.00
Site Supervisors (3) 48,000.00
Daytime Oasis Supervisor 20,200.00
Transportation Driver 7,000.00
Subtotal 91,500.00
Benefits/Taxes@8% 7,000.00
Workers Compensation 500.00
Subtotal 99,000.00
Program Operations:
Insurance 4,850.00
Transportation Expense:
Gas & Maintenance 3,000.00
Bus & BART Tickets 2,000.00
Moving Day Expenses 500.00
Oasis Utilities & Laundry 3,500.00
Oasis Supplies 300.00
Client Services 2,000.00
Office Expense 1,000.00
Supplies:
Replacement Mattresses 1,000.00
Pillows, Bed Linens 200.00
Lap Top Computer Update 500.00
Supplies for Pre-School & Student Tutoring 1,000.00
Subtotal 19,850.00
Enrichment
Field Trips/Cultural Events 1,000.00
Subtotal of Expenses 119,850.00
Administrative Overhead (12% of Expenses) 13,920.00
Interfaith Council for Service Rendered
TOTAL EXPENSES: 133,770.00
18
HOW YOU CAN HELP
Contributions should be sent to the Interfaith Council of Contra Costa, 1543
Sunnyvale Avenue, Walnut Creek, CA 94597-1903.
In-Kind Contributions Are Sought
For more information, to assist as a volunteer, to provide in-kind contributions, or
to raise issues of concern contact Gwen Watson, Executive Director, at 925-930-
9965.
For more information visit: www.cccwinternights.org
19
APPENDIX A
Interfaith Council of Contra Costa County
7/19/2007
President Rabbi Raphael Asher (925) 933-5397
(Congregation B’nai Tikvah, W.C.) rabbi.asher@tikvah.org
25 Hillcroft Way, W.C. 94597
Vice President The Rev. Will McGarvey (925) 439-9361
(Community Presbyterian Church, Pittsburg) willymac4@comcast.net
200 East Leland Rd., Pittsburg 94565
Secretary Gail Rodens (Mt. Diablo UUC, W.C.) (925) 229-1277
798 Center Ave., Martinez 94553 grodens@silcon.com
Treasurer Myrdell Dybdal (925) 439-7752 (home)
(Community Presbyterian Church) Quiltingmd@aol.com
4476 St. John Lane, Pittsburg 94565
Jaleh Kilpatrick (925) 360-0448
(Baha'i Community) jaleh_kilpatrick@yahoo.com
1420 Creekside Dr., W.C. 94596
Ms. Mary Lou Laubscher (925) 685-2332
(First Presbyterian, Concord) mllaubscher@astound.net
1122 Lovell Ct., Concord 94520
Dr. Harmesh Kumar (925) 356-0122
(Sikh Temple, Pittsburg) harmeshkumar@sbcglobal.net
3582 Dumbarton St., Concord 94520
Francis Wang (925) 934--2411
(Buddha Gate Monastery) FtWang88@yahoo.com
20
3254 Gloria Terrace, Lafayette 94549
Dr. Amer Araim (925) 934-1794
(Dar-ul-Islam Mosque, Concord) Aaraim@astound.net
31 Midvale Court, W.C. 94596
Gwen Watson (925) 930-9965 (home)
(Christ the King Catholic Church, P.H.) (925) 519-5882 (cell)
306 Maverick Ct., Lafayette 94549 Animo3@pacbell.net
Linda Doran (925) 254-5608
(Church Women United) doranL05@comcast.net
P. O. Box 1047, Orinda 94563
Susan Randall (925) 374-7778
(P.H. 2nd Ward, Ch. Of Jesus Christ, LDS) sagedrive@aol.com
827 Sage Drive, Martinez 94553
Sandy Vance (510) 336-2455
(First Ch. Of Christ, Scientist, Orinda) (415) 341-4453
22 Orinda Way, Orinda 94563 svance@WoodRogers.com
The Rev. Margaretmary Staller (925) 682-3921
(St. Paul Episcopal Church, W.C.) mbspcg@sbcglobal.net
4821 Wolf Way, Concord 94521
Jennifer Irvine Goto (925) 934-4208 (church)
(Walnut Creek United Methodist Church) (925) 934-7472 (home)
1543 Sunnyvale Ave., W.C. 94597 irvinegoto@comcast.net
The Rev. Tom Bonacci (925) 778-0768 (church)
(St. Ignatius Catholic Church) peace@thomaspbonacci.net
3351 Contra Loma Blvd., Antioch
94509 (925) 787-9279 (cell)
21
Org Pastor address city,st zip phone
San Ramon Valley UMC Rev. Ron Dunn, Rev. Heather 902 Danville Blvd Alamo, CA 94507 925-837-
Leslie Hammer 5243
First Baptist Church Rev. Patricia Ciupek 1800 Woodland Drive Antioch, CA 94509 925-757-
0305
First Congregational Church Rev. Christy Parks-Ramage 620 E. Tregallas Rd Antioch, CA 94509 925-757-
4094
St. George's Episcopal Church Interim 301 E. 13th Street Antioch, CA 94509 925-757-
4934
St. Ignatius of Antioch Church Rev. Thomas Bonacci 3351 Contra Loma Blvd. Antioch, CA 94509 925-778-
0768
St. John's Lutheran Church Rev. Linda Vogelgesang 1360 E. Tregallas Rd. Antioch, CA 94509 925-757-
3070
Brentwood Community UMC The Rev.Alexis Easton 809 Second St. Brentwood, CA 94513
Awakening Ron Valle, Mary Mohs 9701 Deer Valley Rd Brentwood, CA 94513 925-389-
6158
St. Alban's Episcopal Church Interim P.O. Box 101 Brentwood, CA 94513 925-634-
1893
Clayton Baha'i Community Theresa Slezak, Sec. P. O. Box 1042 Clayton, CA 94517
Clayton Valley Presbyterian Rev. Patricia Stout 1578 Kirker Pass Clayton, CA 94517 925-672-
4848
St. John's Episcopal Church Interim 5555 Clayton Road Clayton, CA 94517 925-672-
8855
Chestnut Avenue Community Rev. France Marcott 3525 Chestnut Ave Concord, CA 94519 925-686-
Church 1400
Concord Baha'i Community P. O. Box 21453 Concord, CA 94521 925-672-
9609
Concord United Methodist Church Dr. Robert Kirk 1645 West Street Concord, CA 94521 925-685-
5260
Dar-ul-Islam Mosque Dr. Amer Araim 4115 Concord Blvd. Concord, CA 94519 925-798-
5558
First Christian Church Rev. Russ Peterman 3039 Willow Pass Road Concord, CA 94519 925-685-
7503
Contra Costa Religious Science Rev. Carole Anderson 186 Clayton Way Concord, CA 94519 925-363-
9070
First Lutheran Church Rev. James Mueller 4000 Concord Blvd Concord, CA 94519 925-671-
9942
22
First Presbyterian Church Revs. Bill and Pat Alexander 1965 Colfax Concord, CA 94520 925-676-
7177
Good Shepherd Lutheran Church Rev. Eric Strom 4000 Clayton Road Concord, CA 94521 925-682-
8410
St. Agnes Catholic Church Fr. Jan Rudzewicz 3966 Chestnut Avenue Concord, CA 94519 925-689-
0838
St. Bonaventure Catholic Church Fr. Richard Mangini, Christa 5562 Clayton Road Concord, CA 94521 925-672-
Fairfield 5800
St. Demetrios Greek Orthodox Fr. Marin State 1955 Kirker Pass Rd Concord, CA 94521 925-676-
6967
St. Michael & All Angels Interim Maurice Turner 2900 Bonifacio St Concord, CA 94519 925-685-
Episcopal 8859
Ygnacio Valley Presbyterian The Rev. Matt Prinz 2140 Minert Road Concord, CA 94518 925-682-
Church 8254
Baha'i of Danville Tamara Hawkins, Secretary P.O. Box 1124 Danville, CA 94526 925-837-
3593
Community Presbyterian Church Rev. Scott Farmer 222 W. El Pintado Road Danville, CA 94526 925-837-
5525
Congregation Beth Chaim Rabbi Dan Goldblatt 1800 Holbrook Drive Danville, CA 94506 925-736-
7146
Danville Congregational Church Rev. Alan Kelchner, Rev. Laura 989 San Ramon Valley Danville, CA 94526 925-837-
Barnes Blvd 6944
Danville Stake, Church of Jesus Bishop Steve Edgren 15 Elizabeth Lane Danville, CA 94526 925-831-
Christ LDS 1949
First Church of Christ, Scientist Trinka Wasik 650 Danville Blvd. Danville, CA 94526 925-837-
1081
Peace Lutheran Church Rev. Steve Harms 3201 Camino Tassajara Danville, CA 94506 925-648-
7000
San Damiano Retreat Center PO Box 767 Danville, CA 94526 925-837-
9141
St. Timothy's Episcopal Church Rev. Steven R. Strane, Rev. 1550 Diablo Road Danville, CA 94526 925-837-
Kathy Trapani 4993
Ik Onkar Peace Foundation Dr. Meji Singh 5570 Newfields Ln Dublin, CA 94538
El Cerrito United Methodist Rev. Dr. Hubert Ivery 6830 Stockton Ave. El Cerrito, CA 94530 510-525-
Church 3500
Buddha Gate Monastery Ven. Jian Sheng, Abbess 3254 Gloria Terrace Lafayette, CA 94549 925-934-
2411
23
Lafayette Christian Church Rev. Faye Orton-Matthews, Rev. 584 Glenside Dr. Lafayette, CA 94549 925-283-
Steven Heinerman 8304
Lafayette United Methodist Rev. Laurie Sawdon 955 Moraga Road Lafayette, CA 94549 925-284-
Church 4765
Lafayette-Orinda Presbyterian Rev. Peter E. Whitelock 49 Knox Drive Lafayette, CA 94549 925-283-
8722
Our Savior's Lutheran Church Rev. Dan Senter 1035 Carol Lane Lafayette, CA 94549 925-283-
3722
St. Anselm's Episcopal Church Rev. John Sutton 682 Michael Lane Lafayette, CA 94549 925-284-
7420
Temple Isaiah of Lafayette Rabbi Roberto Graetz, Rabbi 3800 Mt. Diablo Blvd. Lafayette, CA 94549 925-283-
Judy Shanks 8575
Baha’i of Martinez P. O. Box 2093 Martinez, CA 94553
First Baptist Church Rev. Jim Anderson 1802 Alhambra Avenue Martinez, CA 94553 925-228-
6457
First Congregational Church Rev. Norman Luecke 1229 Court Street Martinez, CA 94553 925-228-
(UCC) 0549
First United Methodist Church Rev. Winston Cruz 100 Church Street Martinez, CA 94553 925-228-
1233
Grace Episcopal Church Rev. Jill Honodel P. O. Box 2338 Martinez, CA 94553 925-228-
6574
Moraga Valley Presbyterian Rev. James Rueb 10 Moraga Valley Lane Moraga, CA 94556 925-376-
4800
St. Giles' Episcopal Church Rev. Duane Sisson P.O. Box 187 Moraga, CA 94556 925-376-
5770
St. Monica's Catholic Church Rev. Paul Minnahan 1001 Camino Pablo Moraga, CA 94556 925-376-
6900
Baha'i Assembly of Orinda Pamela Carr, Secretary P. O. Box 64 Orinda, CA 94563
Church of Santa Maria Rev. Theodore Krause 40 Santa Maria Way Orinda, CA 94563 925-254-
2426
First Church of Christ, Scientist Greg Arthur 22 Orinda Way Orinda, CA 94563
Holy Shepherd Lutheran Church Rev. John Valentine 433 Moraga Way Orinda, CA 94563 925-254-
3422
Orinda Community Church (UCC) Rev. Frank Baldwin, Rev. Bryn 10 Irwin Way Orinda, CA 94563 925-254-
Smallwood-Garcia 4906
St. Mark's United Methodist Rev. Mark Zier 451 Moraga Way Orinda, CA 94563 925-254-
Church 5965
24
St. Stephen's Episcopal Church Rev. Larry Hunter, Rev. Jeff 66 St. Stephen's Drive Orinda, CA 94563 925-254-
Littlefield 3770
St. Joseph Catholic Church Rev. Paul Schmidt 2100 Pear St Pinole, CA 94564 510-741-
4900
Baha'I of Pittsburg Diana Hudson 217 Heron Dr. Pittsburg, CA 94565
Community Presbyterian Church Rev.Will McGarvey 200 E. Leland Road Pittsburg, CA 94565 925-439-
9361
Pittsburg United Methodist Rev. Roger Kimble 153 W. Leland Road Pittsburg, CA 94565 925-432-
Church 7614
St. Peter Martyr Catholic Church Fr. Ricardo Chaves, Carolyn 740 Black Diamond St Pittsburg, CA 94565 925-432-
Krantz 4771
Shri Guru Ravidass Sabha Sikh Dr. Harmesh Kumar 2150 Crestview Dr. Pittsburg, CA 94565
Temple
Stewart Memorial CME Lorie Hearn 580 Front Street Pittsburg, CA 94565 925-432-
3411
Baha'i Spiritual Assembly Walnut Creek, CA 94597
Christ the King Catholic Church Rev. Brian Joyce, Rev. Aidan 199 Brandon Road Pleasant Hill, CA 94523 925-682-
McIntyre 2486
Episcopal Church of the Rev. Bruce Smith, Rev. Doug 399 Gregory Lane Pleasant Hill, CA 94523 925-685-
Resurrection Bachman 2288
Faith Lutheran Church Rev. Thomas Norris 50 Woodsworth Lane Pleasant Hill, CA 94523 925-685-
7353
Hillcrest Congregational Church Rev. William G. Holliday 404 Gregory Lane Pleasant Hill, CA 94523 925-689-
(UCC) 8260
St. Andrew's Presbyterian Church Rev. Sheldon R. White, Rev. 1601 Mary Drive Pleasant Hill, CA 94523 925-685-
Gail Doering 4720
St. Mark's Lutheran Church Rev. Kerstin Barnes 3051 Putnam Blvd Pleasant Hill, CA 94523 925-934-
6114
Church of the Good Shepherd Rev. Jane Schlager 6226 Arlington Blvd. Richmond, CA 94805 510-232-
UMC 4043
First Baptist Church Rev. Gary Cooper 777 Sonoma Ave. Richmond, CA 94805 510-234-
4395
First Presbyterian Church Rev. Jim Wheeler 3415 Barrett Avenue Richmond, CA 94805 510-234-
0954
Greater Richmond Interfaith Mr. Arthur J. Hatchett 3113 MacDonald Ave. Richmond, CA 94804 510-233-
Program 2141
25
Sojourner Truth Presbyterian Rev. James Noel 2621 Shane Drive Richmond, CA 94806 510-222-
Church 2020
American Baptist Church of the Rev. Bill Harrison 19001 San Ramon Valley San Ramon, CA 94583 925-829-
Valley Blvd. 3366
Baha'i Spiritual Assembly P. O. Box 2791 San Ramon, CA 94583
Islamic Center of San Ramon Nasira Sharieff 2232 Camino Ramon San Ramon, CA 94583 925-833-
2765
St. Joan of Arc Catholic Church Fr. Fred Riccio, Rev. Glenn 2601 San Ramon Valley San Ramon, CA 94583 925-830-
Natuit Blvd. 0600
Congregation B’nai Shalom Rabbi Michelle Fisher 74 Eckley Lane Walnut Creek, CA 94596 925-934-
9446
Congregation B'nai Tikvah Rabbi Raphael Asher, Cantor 25 Hillcroft Way Walnut Creek, CA 94596 925-933-
Jennie Chabon 5402
Grace Presbyterian Church Rev. Roger Reaber, Rev. 2100 Tice Valley Blvd Walnut Creek, CA 94595 925-935-
Cherie Reid 2100
Hope Lutheran Church P. O. Box 2297 Walnut Creek, CA 94595 925-937-
1518
Mt. Diablo Unitarian Universalist Rev. Diane Miller, Interim 55 Eckley Lane Walnut Creek, CA 94596 925-934-
Church 3135
Rossmoor Pilgrim Congregational Rev. Robert Howell 2301 Pine Knoll Drive #2 Walnut Creek, CA 94595 925-287-
Church 1300
Rossmoor Interfaith Council Joseph Clevenger 1201 Fairlawn Ct. Apt. 6 Walnut Creek, CA 94595
Shell Ridge Community Church Rev. Greg Ledbetter 200 La Casa Via Walnut Creek, CA 94598 925-935-
3250
St. Luke's Episcopal Church Rev. Gary W. D. Ost P.O. Box 2088 Walnut Creek, CA 94595 925-937-
4820
St. Luke's Lutheran Church Rev. Glenda J. Wilson 2491 San Miguel Drive Walnut Creek, CA 94596 925-935-
0160
Saint Matthew Lutheran Church Rev. Kevin Murphy, Rev. Jeff 399 Wiget Lane Walnut Creek, CA 94598 925-932-
Thiemann 1955
St. Paul's Episcopal Church Rev. Sylvia Vasquez 1924 Trinity Avenue Walnut Creek, CA 94596 925-934-
2324
St. Stephen's Catholic Church Rev. Denis Des Rosiers 525 Madonna Lane Walnut Creek, CA 94597 925-939-
3826
Tice Valley United Methodist Rev. Donna Morrow DeCamp P. O. Box 2007 Walnut Creek, CA 94595 925-937-
Church 4535
26
Trinity Lutheran Church Interim 2317 Buena Vista Avenue Walnut Creek, CA 94596 925-935-
3360
Unity Center of Walnut Creek Rev. David McArthur 1871 Geary Road Walnut Creek, CA 94596 925-937-
Church 2191
Walnut Avenue United Methodist Rev. Joanne Peterson 260 Walnut Ave Walnut Creek, CA 94598 925-933-
0888
Walnut Creek Presbyterian 1801 Lacassie Ave. Walnut Creek, CA 94596 925-935-
Church 1574
Walnut Creek Stake - Church of 1786 2nd Ave. Walnut Creek, CA 94596 925-939-
JC/LDS 3595
Walnut Creek United Methodist Rev. Eileen Lindsay - Rev. 1543 Sunnyvale Walnut Creek, CA 94596 925-934-
Church Jennifer Irvine-Goto 4208
Church Women United Linda Doran 3 Stein Way Orinda, CA 94563 925-254-
5602
27
