JOEY B. WHITE
13341 Morgan Ave. S ▪ Burnsville, MN 55337 ▪ (612) 568-3055 ▪ connect@joeywhite.net
OBJECTIVE
To work in a personnel management position that demands problem-solving proficiency and maximizes my
experience in relationship-building.
EDUCATION
Bachelor of Science, History, 2005
University of Wisconsin-River Falls
EMPLOYMENT HISTORY
GovDelivery – St. Paul, MN
Senior Implementation Manager January 2010 – present
□ Manage projects for client implementations across federal and state government markets.
□ Establish and meet both client and internal project goals.
□ Consult clients on industry best practices.
□ Ensure project tasks are completed in a timely manner by internal resources.
□ Identify opportunities for product enhancements.
□ Create and maintain department presentations and documents.
SPS Commerce – Minneapolis, MN
Senior Operations Account Manager June 2008 – January 2010
Operations Account Manager April 2007 – June 2008
□ Managed business relationships for retail, logistics, and financial companies representing $1 million in
annual recurring revenue for a growing software-as-a-service e-commerce leader.
□ Responsible for interviewing, training and developing new Operations Account Managers.
□ Created a training program to reduce the learning curve for new hires.
□ Designed reports and account scorecards to reflect successful programs and address areas of concern.
□ Developed solutions to address gaps in internal business processes and ensure compliance with
customer SLAs.
□ Developed and implemented standard, reusable annual business reviews and introduction presentations
for company's major accounts.
Customer Operations Analyst October 2006 – April 2007
□ Resolved questions and concerns about business solutions from customers and their business partners.
□ Responsible for diffusing escalated issues as well as investigating and resolving complicated setup and
system issues.
Nelson for Congress – Eau Galle, WI
Campaign Manager January 2006 – September 2006
□ Managed campaign operations, staff and volunteers in a 19-county congressional district.
□ Oversaw campaign strategy and was the senior adviser for candidate’s policy proposals.
□ Wrote weekly campaign press releases that were sent to over 120 media outlets.
VOLUNTEER EXPERIENCE
Treasurer, Highland V Townhome Association 2008 - present
Youth baseball coach and umpire 2003 - 2010
President, University of Wisconsin-River Falls College Republicans 2005
Congressional District Coordinator, Wisconsin College Republicans 2004-2005
Area Council Member, University of Wisconsin-River Falls 2003-2004