LISA A. CHRISTIAN
515 Oakcrest Street
Altamonte Springs, FL 32714
Tel. (407) 772-0914
E-Mail Address: firstname.lastname@example.org
LICENSED COMMUNITY ASSOCIATION MANAGEMENT
Certified and licensed by the State of Florida to work together with ownership entities, Developers, asset
management companies and Boards of Directors of Homeowners Associations, to provide management,
direction and leadership to ensure that portfolio of communities are maintained and operated in accordance
with company and Association objectives, and in observance of Florida Statutes.
Maintained a positive and productive operating environment to ensure an excellent level of service to
ownership entities, Developers, asset management companies, Unit Owners and Boards of Directors.
Participated in all aspects of community take-over from previous management company.
Solely responsible for seeing through to completion major reconstruction and reopening of community
Fitness Center and Movie Theater.
Managed team of Condominium Association administrative and maintenance staff.
Organizing and running of Homeowners Association/Condominium Association meetings.
Initiation and management of vendor contracts.
Preparation of RFP‟s for bid solicitation.
Completion of monthly site inspections to ensure Homeowner compliance in deed-restricted communities.
Review and processing of Alteration Applications.
Working together with Regional Managers and Staff Accountants to complete accurate annual budget(s).
ZOM RESIDENTIAL SERVICES, INC. – Orlando, FL
05/08 – 10/08 Licensed Community Association Manager (LCAM)
RIZZETTA & COMPANY, INC. – Orlando, FL
01/08 – 05/08 Licensed Community Association Manager (LCAM)
LELAND MANAGEMENT, INC. – Orlando, FL
04/07 – 08/07 Licensed Community Association Manager (LCAM)
MANAGED HEALTH CARE
Work together with Vice President of Operations and Director of Network Services to develop and
maintain provider networks nation-wide, including initiation and negotiation of long-term and ad-hoc
contracts with practitioners and facilities.
Conducting on-line training and In-Service Orientations for all network providers.
Extensive provider contact, ongoing excellent customer service and complaint resolution.
Assimilating information for wide variety of reports on member / provider satisfaction, ad-hoc contract
status, account compliance statistics and others.
Wide variety of correspondence.
Extensive Data Entry.
QUALITY HEALTH PLANS, INC. – Holiday, FL
04/06 – 04/07 Provider Relations Representative
HORIZON BEHAVIORAL SERVICES – Lake Mary, FL
11/01 – 07/05 Network Recruiter promoted to Contract Manager
Responsible for contracting with and booking all group business within the International, Domestic,
Student, Military and Senior markets.
Co-creating and coordinating all on-complex promotions and sponsorship functions.
Media contact/liaison to coordinate press releases, photo shoots.
Supervised hourly support staff.
Special Programs (“Beach Villas”, “Dream Weddings”) Coordinator.
Coordination of Reservations and Transportation.
Obtained and approved Broker, Appraiser and Closing Agent applications.
Assistant in Closing Department.
Monitoring net-rate contracts, maintaining accounts for Receptive Tour Operator and Wholesale markets.
Produced wide variety of productivity and market segment reports.
Provided support for Corporate, AAA and Wholesale Sales Managers.
Orlando Orange County Convention & Visitors Bureau lead follow-up.
Produced weekly sales reports.
Organized, conducted site inspections and familiarization (“FAM”) trips to showcase seven resorts.
Assisted Director of Sales & Marketing as point person for leading Receptive Tour Operator and Wholesale
Produced new net-rate contracts with concentration on Domestic, Canadian and European markets.
Solicited group business, maintained group accounts.
Participation in trade shows on national level.
Extensive customer contact, customer service.
Wide variety of correspondence.
CHURCH STREET STATION – Orlando, FL
03/00 – 08/01 Sales/Marketing/Promotions/Public Relations Office Manager promoted to Director
SUNWORLD HOLIDAYS / THOMAS COOK HOLIDAYS – Orlando, FL
6/97 – 06/99 Office Manager / Seasonal Tour Operations
FIRST FRANKLIN FINANCIAL SERVICES – Winter Park, FL
11/97 – 06/98 Administrative Assistant
TRAVELODGE HOTEL WALT DISNEY WORLD – Lake Buena Vista, FL
10/96 – 06/97 Tour & Travel Sales Representative
CENTRAL FLORIDA INVESTMENTS – Orlando, FL
11/94 – 05/96 Sales Assistant promoted to Administrative Assistant promoted to Sales Manager
Tews Staffing – Orlando, FL 2007
Robert Half International (“Office Team”) – Heathrow, FL 1999
Robert Half International (“Accountemps”) – Orlando, FL 1998
Kelly Temporary Services – Orlando, FL 1996
SKILLS: Microsoft Windows XP, Windows ‟98, Microsoft Word, Microsoft Excel, Microsoft PowerPoint,
Microsoft Outlook Express, Internet Explorer, TOPS, Typing 50 WPM, Dictaphone.
LICENSE(S): Licensed Community Association Manager (Lic. #CAM30252)
EDUCATION: Tallahassee Community College: 1987 – „88; Coursework for A.A. Degree
Florida State University: 1986; Major – Communications Minor – English
Eckerd College: 1983 – „85; Liberal Arts Coursework, emphasis in Psychology