France Telecom Group KPIs
Page Entity Sheet Action Topics
1 Home page Print
2 Glossary GO! Print
3 Group Key figures GO! Print Revenues, GOM, Capex, Costs
4 Revenues GO! Print Personal, Home, Enterprise, Directories, Group, Impact on comparable basis
5 Revenue variations GO! Print Personal, Home, Enterprise, Directories, Group
GO! Print Personal, Home, Enterprise, Directories, Group
6 GOM
7 Capex GO! Print Personal, Home, Enterprise, Directories, Group
8 Headcount, net debt, organic cash flow GO! Print Headcounts, Net debt and Net debt / GOM ratio, organic cash flow statement
9 Personal Revenues GO! Print Revenues in major markets (FR, UK, SP, PL, ROW)
10 Network ARPU revenue GO! Print Network ARPU revenues (FR, UK, SP, PL, ROW), MVNOs customers
11 Customers GO! Print Customer base by country
12 Broadband GO! Print Broadband customer base , % coverage 3G/edge, non voice revenues
13 ARPU GO! Print ARPU in major markets
14 Churn, SAC, SRC, AUPU, market share GO! Print Churn, SACs & SRCs in France, UK and Spain, AUPU, market share
GO! Print
15 Home Revenues GO! Print Revenues in France (with details), Poland, ROW (ow UK, SP)
16 Number of lines GO! Print Number of lines (FR, Poland, ROW)
17 Internet customers GO! Print Internet customers (FR, Europe, ROW)
18 Internet services GO! Print IPTV,VoIP, Livebox, ADSL market share (FR, PL, Europe)
19 ARPU & FTTH GO! Print Home ARPU in FR, internet ARPU in key markets, Home voice and FTTH in FR
20 Enterprise Revenues & KPIs GO! Print Revenues, PSTN, Permanent access to data network & BEW end users (FR), IPVPN access (FR, International)
GO! Print
Last update: March 11th, 2009
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - Home Page 11/5/2011 - 1/20
Glossary
ARPU – (PCS segment): revenues of the network generated over the last twelve months (excluding revenues from mobile virtual network operators – MVNO) divided by the weighted average number of customers over the same period. / HCS
segment: average monthly revenues on the basis of the last twelve months divided by the weighted average number of customers over the same period. / internet: connectivity revenues divided by the weighted average number of Internet
customers during the same period.
AUPU – Orange AUPU (PCS segment): total minutes used over the preceding 12 months (outgoing, incoming and roaming calls, excluding the traffic of Mobile Virtual Network Operators) divided by the weighted average number of customers over
the same period. AUPU is expressed in minutes as a monthly usage per customer.
CAPEX: capital expenditures on tangible and intangible assets excluding GSM and UMTS licenses and excluding investments through finance lease.
Commercial expenses: external purchases including purchase of handsets and other products sold, retail fees and commissions and advertising, sponsoring and brandcosts
Change in working capital requirement: change in net inventories, plus change in trade receivables plus change in trade payables (excluding fixed asset suppliers)
Churn rate: total number of customers who disconnect or are considered to have disconnected from its network, voluntarily or involuntarily (excluding money-back return and fraudulent connections) for the previous 12 months divided by the
weighted average number of customers over the same period.
Data on a comparable basis (cb): data presented with comparable methods, consolidation and exchange rates are presented for the preceding period.
French Retail ADSL Market Share (ARCEP definition): starting from 1Q06, quarterly French ADSL market share presentation will be based on ARCEP High-speed Internet Observatory methodology. Until the end of 2005, the figures published by
France Telecom covered intermediate markets (such as private networks for business companies and “Turbo DSL” offers) that did not automatically resulted in high-speed subscriptions on the retail market. They excluded ADSL access not used for
Internet connection (MaLigne TV and MaLigne Visio Mono-play offers without high-speed Internet access). From 1Q06, estimation of total ADSL market figures published by France Telecom will be built by adding up to France Telecom ADSL access on
the retail market (excluding monoplay usage without high-speed Internet access), the unbundling and ADSL wholesale offers sold to third party operators (excluding bitstream accesses for professionals and Internet access providers (IAPs). This
estimation is very close to ARCEP publications based on data received from major IAPs.
GOM (Gross Operating Margin): revenues less external purchases, other operating expenses (net of other operating income) and labour expenses. Labour expenses presented in GOM do not include employee profit-sharing or share-based
compensation.
Home connectable: number of managing agent agreements signed in home passed
Home passed: buildings technically connectable to FTTH network
IT&N costs: external purchases including service fees and interoperator costs, outsourcing fees relating to technical operation, and maintenance and IT expenses
Labour expenses: wages and employees benefit expenses excluding employee profit sharing and share based compensation costs – net of capitalized costs.
Market Share of fixed line telephony in France: calculation based on traffic on the network or interconnected to the network of France Telecom.
Net financial debt: net financial debt corresponds to the total gross financial debt (converted at closing rates) less active transactions derivatives, cash flow hedges and fair value hedges, security deposits paid relative to derivatives, cash, cash
equivalents and marketable securities and certain security deposits made for specific transactions. Cash flow hedging derivatives are set up to cover future cash flows that are not included under net financial debt. However, the market value of
derivatives is included in it. The "effective portion of cash flow hedging" is added to the net financial debt to offset this time dependent difference.
Non labour expenses: operating expenses excluding labour expenses. Operating expenses excluding labour expenses included in the calculation of GOM, include external purchases and other operating expenses (net of other operating income). Non
labour expenses are net of capitalized costs.
Number of employees (active employees at end-of-period): number of persons working on the last day of the period, including both permanent and fixed-term contracts.
OPEX: operating expenses included in the determination of the GOM include labour expenses and non labour expenses.
Organic Cash Flow: net cash provided by operating ativities minus purchases of property, plant and equipment and intangible assets (net of change in amounts due to fixed asset suppliers) plus proceeds from sales of property, plant and equipment
and intangible assets
Personal broadband customers: number of active customers who have a 3G / edge / HSPA enabled device (of which handsets, datacards, dongles, embedded notebook/laptops)
Personal churn rate (PCS segment): total number of customers who disconnect or are considered to have disconnected from its network, voluntarily or involuntarily (excluding money-back return and fraudulent connections) for the previous 12
months divided by the weighted average number of customers over the same period.
- For Personal UK, migrations between contract and prepaid products are included in individual product churn but not in overall churn. Disconnections occurring either during the money-back guaranteed 14-days trial period or due to fraudulent
connections are not included in churn. Prepaid customers are considered churned if they have not made any outgoing calls or received less than 4 incoming calls in the last 3 months.
- For Personal France, churn includes migrations between contract and prepaid products and those customers upgrading their handsets via an indirect channel as well as prepaid customers are treated as having churned after eight months if they do
not recharge their account during this eight-month period.
Personal network revenues (PCS segment): network revenues represent the revenues (voice, data and SMS) generated by the use of the wireless network. It includes the revenues generated by incoming and outgoing calls, network access fees,
roaming revenues from customers of other networks, revenues from value-added services and revenues from mobile virtual network operators (MVNO). It represents the recurring income most relevant to the wireless business and is directly correlated
with the business indicators.
Personal network ARPU revenues (PCS segment): network ARPU revenues represent the revenues (voice, data and SMS) generated by the use of the wireless network. It includes the revenues generated by incoming and outgoing calls, network
access fees, roaming revenues from customers of other networks, revenues from value-added services but EXCLUDES revenues from mobile virtual network operators (MVNO).
Personal non-voice service revenues (PCS segment): revenues from non-voice services equal network revenues, excluding revenues generated by voice (excluding MVNO revenues). For example, they include the revenues generated by sending
SMS (text messages), MMS (multimedia messages), data (WAP, GPRS and 3G) and content revenues from customers (downloading ring tones, sports results, etc.)
SACs (Subscriber Acquisition Costs): for PCS segment: Sum of the acquisition costs for the handsets sold and the commissions paid to retailers from which are deducted the revenues received from the sale of handsets, for each new customer.
SRCs (Subscriber Retention Costs): for PCS segment: sum of the acquisition costs for the handset sold and the commission paid to retailers from which are deducted the revenues received from the sale of handset for each customer renewing his
contract.
Statutory figures: statutory figures mean data before elimination of inter-segment transactions.
Home Page
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - Glossary 11/5/2011 - 2/20
Group key figures - EUR Mn (*2) FY05cb* FY06 FY06cb* FY07 1Q07cb* 1Q08 2Q07cb* 2Q08 1H07cb* 1H08 3Q07cb* 3Q08 4Q07cb* 4Q08 2H07cb* 2H08 FY07cb* FY08
Revenues 51,105 51,702 51,541 52,959 12,561 13,027 12,750 13,276 25,310 26,304 13,251 13,550 13,408 13,634 26,660 27,184 51,970 53,488
% change cb* 1.2% 2.8% 3.7% 4.1% 3.9% 2.3% 1.7% 2.0% 2.9%
Gross Operating Margin pre
commercial expenses (*) 26,297 26,319 26,255 27,198 6,307 6,685 6,528 6,849 12,835 13,534 7,043 7,147 6,890 7,047 13,933 14,194 26,768 27,728
In % of revenues 51.5% 50.9% 50.9% 51.4% 50.2% 51.3% 51.2% 51.6% 50.7% 51.5% 53.1% 52.7% 51.4% 51.7% 52.3% 52.2% 51.5% 51.8%
Gross Operating Margin (*) 19,039 18,539 18,486 19,116 4,578 4,790 4,659 4,885 9,237 9,675 5,058 5,091 4,571 4,633 9,629 9,724 18,866 19,399
In % of revenues 37.3% 35.9% 35.9% 36.1% 36.5% 36.8% 36.5% 36.8% 36.5% 36.8% 38.2% 37.6% 34.1% 34.0% 36.1% 35.9% 36.3% 36.3%
Capex 6,503 6,732 6,721 6,979 1,206 1,492 1,775 1,642 2,980 3,134 1,420 1,483 2,612 2,250 4,032 3,733 7,012 6,867
In % of revenues 12.7% 13.0% 13.0% 13.2% 9.6% 11.5% 13.9% 12.4% 11.8% 11.9% 10.7% 10.9% 19.5% 16.5% 15.1% 13.7% 13.5% 12.8%
Group costs - EUR Mn (*2) FY05cb* FY06 FY06cb* FY07 1Q07cb* 1Q08 2Q07cb* 2Q08 1H07cb* 1H08 3Q07cb* 3Q08 4Q07cb* 4Q08 2H07cb* 2H08 FY07cb* FY08
Non labour expenses (*) 23,471 24,572 24,388 25,076 5,743 5,998 5,938 6,230 11,681 12,228 6,154 6,450 6,521 6,852 12,675 13,302 24,357 25,530
In % of revenues 45.9% 47.5% 47.3% 47.4% 45.7% 46.0% 46.6% 46.9% 46.2% 46.5% 46.4% 47.6% 48.6% 50.3% 47.5% 48.9% 46.9% 47.7%
o/w Commercial expenses (*) 7,258 7,780 7,769 8,082 1,729 1,895 1,869 1,963 3,598 3,859 1,984 2,056 2,319 2,414 4,304 4,470 7,902 8,329
In % of revenues 14.2% 15.0% 15.1% 15.3% 13.8% 14.5% 14.7% 14.8% 14.2% 14.7% 15.0% 15.2% 17.3% 17.7% 16.1% 16.4% 15.2% 15.6%
o/w Other external expenses (*) 16,213 16,792 16,618 16,995 4,014 4,102 4,069 4,267 8,083 8,369 4,170 4,394 4,202 4,438 8,372 8,832 16,454 17,201
In % of revenues 31.7% 32.5% 32.2% 32.1% 32.0% 31.5% 31.9% 32.1% 31.9% 31.8% 31.5% 32.4% 31.3% 32.6% 31.4% 32.5% 31.7% 32.2%
o/w IT&N and interconnect cost (*) 10,372 10,741 10,663 10,729 2,489 2,611 2,520 2,685 5,010 5,297 2,630 2,758 2,733 2,850 5,363 5,608 10,373 10,905
in % of revenues 20.3% 20.8% 20.7% 20.3% 19.8% 20.0% 19.8% 20.2% 19.8% 20.1% 19.8% 20.4% 20.4% 20.9% 20.1% 20.6% 20.0% 20.4%
o/w property & general expenses,
other and capitalized cost 5,841 6,051 5,955 6,265 1,525 1,491 1,548 1,582 3,073 3,073 1,540 1,636 1,469 1,588 3,009 3,224 6,082 6,297
in % of revenues 11.4% 11.7% 11.6% 11.8% 12.1% 11.4% 12.1% 11.9% 12.1% 11.7% 11.6% 12.1% 11.0% 11.6% 11.3% 11.9% 11.7% 11.8%
Labour expenses (*) 8,596 8,592 8,667 8,767 2,239 2,240 2,153 2,161 4,392 4,401 2,039 2,009 2,316 2,149 4,133 4,355 8,767 8,559
In % of revenues 16.8% 16.6% 16.8% 16.6% 17.8% 17.2% 16.9% 16.3% 17.4% 16.7% 15.4% 14.8% 17.3% 15.6% 15.5% 16.0% 16.9% 16.0%
(*) See glossary
(*2) All data are excluding Pages Jaunes
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - G-Key figures 11/5/2011 - 3/20
Revenues by segment - Statutory
FY05cb* FY06 FY06cb* FY07 1Q07cb* 1Q08 2Q07cb* 2Q08 1H07cb* 1H08 3Q07cb* 3Q08 4Q07cb* 4Q08 2H07cb* 2H08 FY07cb* FY08
(*)- EUR Mn
Total Revenues 51,105 51,702 51,541 52,959 12,561 13,027 12,750 13,276 25,310 26,304 13,251 13,550 13,408 13,634 26,659 27,184 51,970 53,488
o/w Personal 26,381 27,745 27,538 29,119 6,615 7,064 6,820 7,317 13,436 14,381 7,233 7,604 7,246 7,492 14,480 15,096 27,915 29,477
Personal - France 9,780 9,882 9,885 9,998 2,389 2,468 2,441 2,594 4,830 5,061 2,556 2,706 2,613 2,749 5,169 5,455 9,999 10,516
Personal - UK 5,850 5,874 5,863 6,217 1,318 1,443 1,307 1,438 2,625 2,881 1,370 1,451 1,358 1,357 2,727 2,808 5,352 5,689
Personal - Spain 3222 3,353 3,315 3,404 804 827 837 852 1,641 1,679 900 884 829 819 1,729 1,703 3,370 3,382
Personal - Poland 1650 1934 1,992 2,133 519 586 574 627 1,092 1,213 636 664 573 586 1,209 1,251 2,301 2,464
Personal - Rest of World 6,086 6,920 6,701 7,550 1,630 1,775 1,708 1,842 3,338 3,617 1,818 1,945 1,911 2,011 3,728 3,956 7,066 7,573
Eliminations -207 -218 -219 -183 -44 -35 -47 -36 -91 -71 -46 -46 -36 -30 -82 -76 -173 -147
o/w Home 22,931 22,487 22,725 22,671 5,647 5,649 5,684 5,722 11,331 11,370 5,778 5,711 5,919 5,869 11,697 11,580 23,028 22,951
Home - France 17,835 17,657 17,709 17,957 4,420 4,478 4,443 4,490 8,863 8,967 4,515 4,491 4,662 4,613 9,177 9,104 18,041 18,071
ow consumer services 9,631 9,552 9,572 9,499 2,389 2,356 2,357 2,359 4,745 4,715 2,405 2,339 2,230 2,357 4,799 4,696 9,544 9,411
ow carrier services 5,812 5,776 5,906 6,143 1,494 1,591 1,532 1,583 3,026 3,174 1,566 1,585 1,593 1,647 3,159 3,231 6,185 6,405
ow other Home revenues in France (*2) 2,392 2,329 2,231 2,315 537 530 555 548 1,092 1,078 545 567 676 610 1,220 1,176 2,312 2,255
Home - Poland 3,246 3,048 3,139 2,886 769 740 797 769 1,566 1,509 823 783 703 703 1,526 1,486 3,092 2,995
Home - Rest of the World 2,019 2,005 2,100 2,100 512 503 509 540 1,021 1,043 517 525 628 646 1,145 1,171 2,166 2,214
Eliminations -169 -223 -223 -273 -54 -72 -65 -77 -120 -149 -76 -87 -74 -93 -151 -180 -270 -329
o/w Enterprise 8,046 7,652 7,689 7,721 1,865 1,902 1,866 1,938 3,731 3,840 1,878 1,900 2,022 2,038 3,900 3,938 7,631 7,778
Business Network Legacy (*3) 4,727 4,063 4,023 3,648 936 872 900 868 1,836 1,739 888 ,838 898 866 1,786 1,704 3,622 3,443
Advanced Business network (*4) 1,694 1,879 1,834 1,964 464 499 467 506 931 1,004 478 ,518 514 532 992 1,050 1,923 2,054
Extended Business Services (*5) 752 836 996 1,139 266 308 284 329 549 637 281 327 347 384 628 711 1177 1,349
Other Business Services (*6) 872 874 837 970 200 224 215 236 414 459 231 217 264 255 494 472 909 932
Total eliminations -6,253 -6,182 -6,411 -6,552 -1,567 -1,587 -1,621 -1,700 -3,187 -3,287 -1,638 -1,665 -1,779 -1,765 -3,417 -3,431 -6,604 -6,718
Impact on comparable basis revenues (*) FY05cb* FY06cb* 1Q07cb* 1H07cb* 3Q07cb* FY07cb*
Acquisitions 2,978 360 58 117 21 268
Divestitures -70 -295 -174 -356 -191 -564
Forex 115 -182 -155 -336 -115 -670
Others 0 -44 -12 -28 30 -23
(*) See glossary
(*2) including services to other business segments, Operator Information Services, equipment sales and leasing and customer assistance services
as
(*3) includes all PSTN voice offers (access & traffic)
well as Data Legacy offers (Leased Lines, Frame Relay, X25, …)
(*4) includes IP based and DSL offers (voice anddata) and all nomadism offers (such as Business Everywhere).
(*5) includes integration services, professionalservices, platform services (including IT) and IP telephony
(*6) includes mainly broadcast and equipment services
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - G-Revenues 11/5/2011 - 4/20
1Q07 2Q07 1H07 3Q07 4Q07 2H07 FY07 1Q08 2Q08 1H08 3Q08 4Q08 2H08 FY08
Revenues by segment - yoy change in cb* /1Q06 /2Q06 /1H06 /3Q06 /4Q06 /2H06 /FY06 /1Q07 /2Q07 /1H07 /3Q07 /4Q07 /2H07 /FY07
Total Group 1.8% 2.1% 1.9% 3.5% 3.6% 3.6% 2.8% 3.7% 4.1% 3.9% 2.3% 1.7% 2.0% 2.9%
o/w Personal 4.3% 5.1% 4.7% 6.0% 7.5% 6.7% 5.7% 6.8% 7.3% 7.0% 5.1% 3.4% 4.3% 5.6%
Personal - France -0.1% 0.3% 0.1% 1.2% 3.1% 2.1% 1.1% 3.3% 6.3% 4.8% 5.9% 5.2% 5.5% 5.2%
Personal - UK 0.8% 5.5% 3.1% 6.8% 11.2% 8.9% 6.0% 9.5% 10.0% 9.7% 5.9% 0.0% 3.0% 6.3%
Personal - Spain 2.3% 3.0% 2.6% 4.4% 1.1% 2.8% 2.7% 2.9% 1.7% 2.3% -1.8% -1.2% -1.5% 0.4%
Personal - Poland 7.4% 6.2% 6.8% 5.2% 9.4% 7.3% 7.1% 13.0% 9.4% 11.1% 4.4% 2.4% 3.5% 7.1%
Personal - Rest of World 14.5% 12.0% 13.2% 11.6% 12.7% 12.2% 12.7% 8.9% 7.8% 8.3% 7.0% 5.3% 6.1% 7.2%
o/w Home -0.4% -0.6% -0.5% 0.2% -0.2% 0.0% -0.2% 0.0% 0.7% 0.3% -1.2% -0.8% -1.0% -0.3%
Home - France 0.9% 1.3% 1.1% 1.9% 1.5% 1.7% 1.4% 1.3% 1.0% 1.2% -0.6% -1.0% -0.8% 0.2%
ow consumer services 0.8% -0.6% 0.1% -0.9% -2.3% -1.6% -0.8% -1.4% 0.1% -0.6% -2.7% -1.5% -2.1% -1.4%
ow carrier services 1.2% 3.7% 2.5% 7.0% 4.2% 5.5% 4.0% 6.5% 3.3% 4.9% 1.2% 3.4% 2.3% 3.6%
ow other Home revenues in France (*2) 0.5% 3.1% 1.8% 0.3% 10.4% 5.7% 3.8% -1.3% -1.2% -1.2% 4.0% -9.7% -3.6% -2.5%
Home - Poland -8.9% -9.0% -9.0% -6.8% -7.5% -7.2% -8.1% -3.7% -3.6% -3.7% -4.8% -0.1% -2.6% -3.1%
Home - Rest of the World 4.1% -0.1% 2.0% 1.2% -4.8% -1.8% 0.0% -1.7% 6.1% 2.2% 1.5% 3.0% 2.3% 2.2%
o/w Enterprise -2.0% -0.4% -1.2% 2.3% 1.7% 2.0% 0.4% 2.0% 3.9% 2.9% 1.2% 0.8% 1.0% 1.9%
Business Network Legacy (*3) -12.1% -9.3% -10.7% -6.7% -8.9% -7.8% -9.3% -6.9% -3.6% -5.3% -5.6% -3.5% -4.6% -4.9%
Advanced Business network (*4) 7.5% 6.4% 6.9% 5.6% 8.9% 7.2% 7.1% 7.5% 8.2% 7.9% 8.3% 3.6% 5.8% 6.8%
Extended Business Services (*5) 12.4% 13.1% 12.8% 13.0% 18.6% 16.0% 14.4% 16.0% 16.0% 16.0% 16.4% 10.9% 13.4% 14.6%
Other Business Services (*6) 16.9% 12.0% 14.3% 25.7% 10.8% 17.3% 15.9% 12.1% 9.7% 10.9% -5.8% -3.3% -4.5% 2.5%
(*) See glossary
(*2) including services to other business segments, Operator Information Services, equipment sales and leasing and customer assistance services
(*3) includes all PSTN voice offers (access & traffic) as well as Data Legacy offers (Leased Lines, Frame Relay, X25, …)
(*4) includes IP based and DSL offers (voice and data) and all nomadism offers (such as Business Everywhere).
(*5) includes integration services, professionalservices, platform services (including IT) and IP telephony.
(*6) includes mainly broadcast and equipment services.
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - G-Rev % change 11/5/2011 - 5/20
GOM (*) by segment - EUR Mn 1H05cb* 1H06 2H05cb* 2H06 FY05cb* FY06 1H06cb* 1H07 2H06cb* 2H07 FY06cb* FY07 1H07cb* 1H08 2H07cb* 2H08 FY07cb* FY08
TOTAL GROUP 9,746 9,258 9,293 9,281 19,039 18,539 9,236 9,416 9,250 9,700 18,486 19,116 9,237 9,675 9,629 9,724 18,866 19,399
in % of revenues 38.9% 36.5% 35.7% 35.2% 37.3% 35.9% 36.3% 36.3% 35.4% 35.9% 35.9% 36.1% 36.5% 36.8% 36.1% 35.8% 36.3% 36.3%
o/w Personal 4,728 4,884 4,714 4,802 9,441 9,686 4,788 4,974 4,645 5,003 9,433 9,977 4,794 5,054 4,902 5,049 9,697 10,103
in % of revenues 37.3% 36.4% 34.4% 33.5% 35.8% 34.9% 35.5% 35.3% 33.0% 33.3% 34.3% 34.3% 35.7% 35.1% 33.9% 33.4% 34.7% 34.3%
France 1,942 1,934 1,693 1,897 3,635 3,831 1,903 1,943 1,838 1,917 3,742 3,861 1,941 1,997 1,922 1,923 3,863 3,920
in % of revenues 41.1% 40.1% 33.5% 37.5% 37.2% 38.8% 39.5% 40.2% 36.3% 37.1% 37.9% 38.6% 40.2% 39.5% 37.2% 35.3% 38.6% 37.3%
UK 764 765 893 610 1,657 1,374 779 712 599 696 1,378 1,408 598 685 566 617 1,164 1,302
in % of revenues 27.2% 26.6% 29.3% 20.3% 28.3% 23.4% 26.6% 23.6% 20.4% 21.7% 23.5% 22.6% 22.8% 23.8% 20.7% 22.0% 21.8% 22.9%
Spain 507 489 495 443 1,002 932 432 393 414 412 846 805 376 379 412 437 787 815
in % of revenues 32.5% 30.0% 29.8% 25.7% 31.1% 27.8% 26.5% 23.5% 24.6% 23.8% 25.5% 23.6% 22.9% 22.6% 23.8% 25.6% 23.4% 24.1%
Poland 305 299 319 392 624 691 303 383 409 451 712 834 422 472 477 455 899 927
in % of revenues 39.2% 32.5% 36.6% 38.7% 37.8% 35.7% 32.5% 38.5% 38.6% 39.6% 35.7% 39.1% 38.6% 38.9% 39.5% 36.4% 39.1% 37.6%
Rest of World 1,209 1,397 1,314 1,460 2,523 2,857 1,371 1,544 1,385 1,527 2,756 3,071 1,457 1,522 1,525 1,617 2,983 3,139
in % of revenues 42.0% 42.5% 41.0% 40.2% 41.5% 41.3% 42.0% 41.8% 40.3% 39.6% 41.1% 40.7% 43.7% 42.1% 40.9% 40.9% 42.2% 41.4%
o/w Home 4,070 3,542 3,637 3,723 7,706 7,265 3,701 3,795 3,940 4,004 7,641 7,799 3,815 3,875 4,025 3,858 7,840 7,732
in % of revenues 35.7% 31.8% 31.5% 32.8% 33.6% 32.3% 33.0% 34.0% 34.3% 34.8% 33.6% 34.4% 33.7% 34.1% 34.4% 33.3% 34.0% 33.7%
France 3,172 2,683 2,798 2,967 5,970 5,650 2,836 3,129 3,116 3,353 5,953 6,482 3,139 3,172 3,364 3,199 6,504 6,371
in % of revenues 35.7% 30.8% 31.3% 33.2% 33.5% 32.0% 32.4% 35.4% 34.8% 36.8% 33.6% 36.1% 35.4% 35.4% 36.7% 35.1% 36.1% 35.3%
Poland 773 743 681 688 1,453 1,430 752 584 722 621 1,473 1,205 643 661 643 593 1,286 1,254
in % of revenues 47.2% 48.2% 42.3% 45.7% 44.8% 46.9% 48.1% 41.1% 45.7% 42.4% 46.9% 41.8% 41.1% 43.8% 42.1% 39.9% 41.6% 41.9%
Rest of World 125 116 158 68 283 185 113 82 102 29 216 112 33 41 18 66 50 107
in % of revenues 13.4% 12.1% 14.6% 6.5% 14.0% 9.2% 11.2% 8.0% 9.4% 2.7% 10.3% 5.3% 3.2% 4.0% 1.5% 5.6% 2.3% 4.9%
o/w Enterprise 950 833 946 757 1,897 1,590 749 648 665 695 1,414 1,343 629 746 703 817 1,332 1,564
in % of revenues 23.2% 21.8% 24.0% 19.8% 23.6% 20.8% 19.5% 17.0% 17.3% 17.7% 18.4% 17.4% 16.9% 19.4% 18.0% 20.7% 17.5% 20.1%
(*) See glossary
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - G-GOM 11/5/2011 - 6/20
Capex (*) by segment - EUR Mn 1H05cb* 1H06 2H05cb* 2H06 FY05cb* FY06 1H06 cb* 1H07 2H06cb* 2H07 FY06cb* FY07 1H07cb* 1H08 2H07cb* 2H08 FY07cb* FY08
TOTAL GROUP 2,947 3,047 3,556 3,685 6,503 6,732 3,053 2,967 3,668 4,013 6,721 6,979 2,980 3,134 4,032 3,733 7,012 6,867
in % of revenues 11.8% 12.0% 13.7% 14.0% 12.7% 13.0% 12.0% 11.4% 14.0% 14.8% 13.0% 13.2% 11.8% 11.9% 15.1% 13.7% 13.5% 12.8%
o/w Personal 1,618 1,586 1,935 1,995 3,553 3,581 1,527 1,537 1,885 1,956 3,412 3,493 1,477 1,391 1,911 1,801 3,388 3,192
in % of revenues 12.8% 11.8% 14.1% 13.9% 13.5% 12.9% 11.3% 10.9% 13.4% 13.0% 12.4% 12.0% 11.0% 9.7% 13.2% 11.9% 12.1% 10.8%
France 523 486 423 525 946 1,011 427 382 472 423 900 805 382 327 423 378 805 704
in % of revenues 11.1% 10.1% 8.4% 10.4% 9.7% 10.2% 8.9% 7.9% 9.3% 8.2% 9.1% 8.0% 7.9% 6.5% 8.2% 6.9% 8.0% 6.7%
UK 250 256 334 225 584 481 260 191 215 309 476 501 168 186 263 265 431 450
in % of revenues 8.9% 8.9% 11.0% 7.5% 10.0% 8.2% 8.9% 6.3% 7.3% 9.7% 8.1% 8.1% 6.4% 6.4% 9.6% 9.4% 8.1% 7.9%
Spain 193 184 356 369 ,549 554 184 226 369 238 554 464 226 148 238 217 464 365
in % of revenues 12.3% 11.3% 21.5% 21.5% 17.0% 16.5% 11.3% 13.5% 22.0% 13.8% 16.7% 13.6% 13.8% 8.8% 13.8% 12.7% 13.8% 10.8%
Poland 141 113 178 168 319 281 115 133 175 201 289 335 147 147 214 141 361 288
in % of revenues 18.2% 12.3% 20.4% 16.6% 19.4% 14.5% 12.3% 13.4% 16.5% 17.7% 14.5% 15.7% 13.5% 12.1% 17.7% 11.2% 15.7% 11.7%
Rest of World 511 546 644 708 1,156 1,254 540 604 654 785 1,194 1,389 553 584 774 801 1,327 1,385
in % of revenues 17.8% 16.6% 20.1% 19.5% 19.0% 18.1% 16.6% 16.4% 19.0% 20.3% 17.8% 18.4% 16.6% 16.2% 20.8% 20.2% 18.8% 18.3%
o/w Home 1,153 1,261 1,439 1,460 2,592 2,721 1,326 1,232 1,554 1,848 2,879 3,080 1,306 1,586 1,912 1,733 3,217 3,319
in % of revenues 10.1% 11.3% 12.5% 12.9% 11.3% 12.1% 11.8% 11.0% 13.5% 16.1% 12.7% 13.6% 11.5% 13.9% 16.3% 15.0% 14.0% 14.5%
France 868 918 961 1,010 1,829 1,928 978 917 1,068 1,252 2,046 2,169 961 1243 1,253 1,222 2,215 2,465
in % of revenues 9.8% 10.5% 10.7% 11.3% 10.3% 10.9% 11.2% 10.4% 11.9% 13.7% 11.6% 12.1% 10.8% 13.9% 13.7% 13.4% 12.3% 13.6%
Poland 148 187 315 302 463 489 189 199 315 428 504 627 219 203 458 246 677 448
in % of revenues 9.0% 12.1% 19.6% 20.1% 14.3% 16.1% 12.1% 14.0% 19.9% 29.2% 16.1% 21.7% 14.0% 13.4% 30.0% 16.5% 21.9% 15.0%
Rest of World 137 156 164 148 301 304 159 117 171 167 330 284 125 140 200 265 325 405
in % of revenues 14.6% 16.3% 15.2% 14.1% 14.9% 15.2% 15.7% 11.4% 15.7% 15.6% 15.7% 13.5% 12.3% 13.4% 17.5% 22.6% 15.0% 18.3%
o/w Enterprise 176 200 186 230 362 430 200 198 229 209 429 406 198 157 209 199 406 356
in % of revenues 4.3% 5.2% 4.7% 6.0% 4.5% 5.6% 5.2% 5.2% 6.0% 5.3% 5.6% 5.3% 5.3% 4.1% 5.3% 5.1% 5.3% 4.6%
(*) See glossary
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - G-Capex 11/5/2011 - 7/20
Headcount, End of Period (*) Mar06cb* Mar-07 Jun06cb* Jun-07 Sep06cb* Sep-07 Dec06cb* Dec-07 Mar07cb* Mar-08 Jun07cb* Jun-08 Sep07cb* Sep-08 Dec07cb* Dec-08
Total group 199,363 191,314 198,032 190,117 195,920 189,276 192,024 187,331 190,826 185,874 189,736 185,102 188,478 183,966 190,494 186,049
o/w Total France 116,385 109,043 115,175 108,099 113,294 107,323 110,177 106,172 109,060 104,987 108,117 104,352 107,342 103,618 106,219 102,254
o/w FTSA 106,876 100,181 105,680 99,279 104,209 98,505 100,986 97,355 101,240 97,249 100,322 96,599 99,543 95,862 98,436 94,359
o/w French Subsidiaries 9,509 8,862 9,495 8,820 9,085 8,818 9,191 8,817 7,820 7,738 7,795 7,753 7,799 7,756 7,783 7,895
o/w International 82,978 82,271 82,857 82,018 82,626 81,953 81,847 81,160 81,766 80,886 81,619 80,750 81,136 80,348 84,276 83,795
Net debt, End of period (*) Jun-07 Dec07 Jun-08 Dec08
Net debt (in EUR m) 42,113 37,980 38,204 35,859
Net debt / GOM ratio 2,25x 1,99x 1,97x 1,85x
Organic Cash Flow statement
Jun-07 Dec07 Jun-08 Dec08
(in EUR Mn) (*)
GOM 9,416 19,116 9,675 19,399
net interest expenses cash out (*2) -1,459 -2,411 -1,360 -2,262
income tax cash out -467 -791 -445 -878
early retirement plan cash out -485 -893 -351 -661
employee profit sharing cash out -346 -346 -359 -359
change in working capital requirement -34 281 137 199
restructuring costs cash out -134 -272 -160 -393
others (other cash out and non cash items) 61 -40 89 -46
capex -2,967 -6,979 -3,134 -6,867
licence -85 -194 -273
increase or decrease in amounts due to
-376 125 -287 -76
fixed asset suppliers
proceeds from sale of tangible and
51 113 34 233
intangible assets
Organic Cash Flow, consolidated 3,260 7,818 3,645 8,016
of which Organic Cash Flow, part of the group 2,945 7,072 3,434 7,253
Reported excluding Pages Jaunes
(*) See glossary
(*2) net financial charges excluding discounting, disposal / provision on financial assets and foreign exchanges (gain / loss)
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - G-Headcount, debt, org CF 11/5/2011 - 8/20
Personal revenues -
FY05 cb* FY06 FY06cb* FY07 1Q07cb* 1Q08 2Q07cb* 2Q08 1H07cb* 1H08 3Q07cb* 3Q08 4Q07cb* 4Q08 2H07cb* 2H08 FY07cb* FY08
Statutory(*) - EUR Mn
Total Personal 26,381 27,745 27,538 29,119 6,615 7,064 6,820 7,317 13,436 14,381 7,233 7,604 7,246 7,492 14,480 15,096 27,915 29,477
% yoy change cb 5.2% 5.7% 6.8% 7.3% 7.0% 5.1% 3.4% 4.3% 5.6%
o/w France 9,780 9,882 9,885 9,998 2,389 2,468 2,441 2,594 4,830 5,061 2,556 2,706 2,613 2,749 5,169 5,455 9,999 10,516
o/w UK 5850 5,874 5,863 6,217 1,318 1,443 1,307 1,438 2,625 2,881 1,370 1,451 1,358 1,357 2,727 2,808 5,352 5,689
o/w UK - in GBP 3,988 4,005 4,012 4,254 998 1,093 1036 1139 2,034 2,232 1,088 1,153 1,132 1,136 2,220 2,289 4,254 4,521
o/w Spain 3222 3,353 3,315 3,404 804 827 837 852 1,641 1,679 900 884 829 819 1,729 1,703 3,370 3,382
o/w Poland 1,650 1,934 1,992 2,133 519 586 574 627 1,092 1,213 636 664 573 586 1,209 1,251 2,301 2,464
o/w ROW 6,086 6,920 6,701 7,550 1,630 1,775 1,708 1,842 3,338 3,617 1,818 1,945 1,911 2,011 3,728 3,956 7,066 7,573
ow Belgium (*4) 1453 1,549 1,566 1,512 381 363 384 384 765 747 378 396 376 385 746 771 1,494 1,500
ow Romania 862 1,082 992 1,234 283 307 295 321 578 628 326 349 329 334 656 683 1234 1,310
ow Switzerland 863 867 833 816 196 200 207 199 403 399 213 208 230 218 442 427 845 826
ow Egypt (*3) 538 630 587 757 154 195 176 207 329 402 196 235 207 257 404 492 733 894
ow Slovakia 576 643 708 744 179 184 197 204 375 388 212 219 216 225 429 444 804 833
ow Netherlands (*2) 635 621 467 505 0 0 0 0 0 0 0 0 0 0 0 0 0 0
ow Republica Dominicana 315 289 411 86 109 85 99 171 208 91 98 107 107 198 205 368 414
ow Senegal 254 270 378 86 105 90 109 175 214 96 103 107 113 203 215 378 430
ow Ivory Coast 291 291 287 70 74 65 79 135 153 72 79 79 85 152 164 287 318
ow Mali 158 170 225 53 64 55 57 108 121 57 61 59 65 116 126 225 247
ow Cameroon 179 179 210 48 51 52 53 100 104 56 53 54 54 109 107 210 211
ow Jordan 115 144 189 37 43 42 43 79 85 na na 52 50 97 95 177 180
ow Moldava 81 75 102 19 27 21 31 40 58 26 37 30 42 56 79 96 137
ow Madagascar 61 64 88 18 21 20 24 38 45 25 26 27 27 52 53 90 98
ow Bostwana 57 50 68 13 17 13 18 26 35 15 20 16 21 32 41 58 76
ow Equitorial Guinea 25 25 29 6 8 8 8 14 15 7 7 8 8 15 15 29 30
ow Mauritius Islands 23 21 24 6 7 6 6 12 13 6 6 7 8 13 14 25 27
ow Guinea 0 2 0 5 0 5 0 10 0 7 1 8 1 15 1 25
ow Guinea Bissau 0 1 0 1 0 1 0 1 0 1 0 1 1 2 1 3
ow Central Africa 0 1 0 1 0 2 0 2 0 2 0 4 0 6
ow Niger 0 3 - 1 - 4 - 4
Inter subsegment eliminations -207 -219 -219 -183 -44 -35 -47 -36 -91 -71 -46 -46 -36 -30 -82 -76 -173 -147
(*) See glossary
(*2) Orange Netherlands deconsolidated since October 2007
(*3) consolidated at 71,25%, will publish after France Telecom Group
(*4) including Voxmobile since 3Q07
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - P-Revenues 11/5/2011 - 9/20
Personal Network Arpu revenues (*) - EUR Mn 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08
France 2,252 2,282 2,369 2,335 2,235 2,300 2,384 2,401 2,317 2,413 2,493 2,493
UK 1,376 1,382 1,435 1,444 1,432 1,462 1,521 1,494 1,380 1,370 1,375 1,273
UK - in GBP 944 951 976 972 960 992 1,034 1,056 1046 1086 1,092 1,067
Spain 753 802 852 807 788 829 869 805 806 825 857 785
Poland 434 462 496 481 464 503 536 550 565 599 636 559
ROW
ow Belgium 330 359 361 352 334 336 330 326 315 329 330 319
ow Egypt 139 145 159 160 164 183 195 184 189 201 229 250
ow Netherlands (*2) 119 123 126 121 125 127 133 0 0 0 0 0
ow Romania 227 247 266 269 261 275 302 306 284 298 319 301
ow Slovakia 140 141 153 160 161 170 179 178 171 190 202 202
ow Switzerland 196 200 204 189 178 180 186 184 176 179 185 190
MVNOs customers - ' 000
France 259 431 617 841 1,001 1,114 1,238 1,416 1,511 1,606 1,686 1,820
Others na na na 33 108 161 285 492 693 945 1077 (*3) 1318
(*) See glossary
(*2) Orange Netherlands deconsolidated since October 2007
(*3) UK MVNOs customers are included since 4Q07
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - P-Network Arpu rev, MVNOs 11/5/2011 - 10/20
Personal customers - ' 000 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08
Total Personal customers 86,466 88,664 92,598 97,633 100,103 102,753 107,197 109,980 112,254 114,380 117,604 121,821
o/w total contract customers 35,593 36,064 37,227 38,545 39,150 39,992 41,195 41,785 42,452 43,401 44,461 45,735
o/w total prepaid customers 50,873 52,599 55,371 59,089 60,953 62,760 66,002 68,195 69,801 70,978 73,143 76,086
o/w France (excl. MVNOs) (*7) 22,458 22,390 22,543 23,268 23,226 23,403 23,504 24,226 24,238 24,315 24,524 25,202
o/w contract customers 13,944 14,076 14,352 14,714 14,843 15,050 15,355 15,699 15,875 16,161 16,557 16,977
o/w prepaid customers 8,514 8,314 8,190 8,554 8,383 8,353 8,149 8,527 8,363 8,155 7,967 8,224
o/w UK 14,958 14,951 15,140 15,333 15,096 15,165 15,400 15,642 15,756 15,757 15,815 15,995
o/w contract customers 4,898 4,731 4,918 4,968 4,970 5,183 5,408 5,610 5,722 5,852 6,013 6,173
o/w prepaid customers 10,060 10,220 10,222 10,365 10,127 9,982 9,992 10,032 10,034 9,905 9,802 9,822
o/w Spain 10,534 10,664 10,837 11,114 (*4)11,058 (*5)10,692 10,921 11,091 11,084 11,175 11,224 11,374
o/w contract customers 5,106 5,149 5,223 5,420 5,464 5,621 5,790 5,956 6,079 6,220 6,311 6,434
o/w prepaid customers 5,427 5,514 5,614 5,695 5,594 5,071 5,131 5,135 5,005 4,954 4,913 4,940
o/w Poland 10,419 11,127 11,738 12,521 12,781 13,056 13,487 14,158 14,007 13,900 14,054 14,182
o/w contract customers 4,203 4,363 4,603 4,803 4,987 5,189 5,368 5,556 5,674 5,814 5,964 6,168
o/w prepaid customers 6,216 6,763 7,135 7,719 7,794 7,867 8,119 8,603 8,332 8,086 8,091 8,015
o/w ROW 28,098 29,532 32,341 35,397 37,942 40,437 43,885 44,863 47,169 49,233 51,987 55,069
o/w contract customers 7,442 7,745 8,131 8,641 8,886 8,949 9,274 8,964 9,101 9,353 9,616 9,983
o/w prepaid customers 20,656 21,788 24,211 26,756 29,055 31,487 34,611 35,899 38,067 39,878 42,371 45,086
o/w Egypt (conso. at 71.25%) 4,963 5,152 5,776 6,603 7,601 8,479 9,776 10,771 11,514 12,481 13,473 14,331
o/w Romania 7,107 7,212 7,493 8,043 8,271 8,572 9,310 9,813 10,010 10,088 10,208 10,355
o/w Belgium (*8) 2,956 3,020 3,081 3,139 3,165 3,200 3,318 3,358 3,385 3,423 3,436 3,473
o/w Slovakia 2,519 2,553 2,601 2,691 2,709 2,702 2,769 2,864 2,863 2,847 2,891 2,927
o/w Senegal (*2) 1,243 1,467 1,756 2,087 2,454 2,401 2,443 2,512 2,804 3,042 3,188 3,537
o/w Ivory Coast (*9) 1,344 1,519 1,633 1,752 1,888 2,303 2,525 2,860 3,029 3,422 3,787 4,143
o/w Mali (*2) 691 856 976 1,165 1,335 1,501 1,690 2,035 2,223 2,367 2,559 2,757
o/w Republic of Dominicana 1,114 1,222 1,314 1,513 1,664 1,775 1,874 2,071 2,198 2,288 2,315 2,401
o/w Cameroon 1,059 1,112 1,193 1,353 1,460 1,628 1,786 1,977 2,031 1,827 2,003 2,137
o/w Jordan (*3) 344 409 1,220 1,405 1,545 1,668 1,705 1,514 1,533 1,543 1,544 1,608
o/w Switzerland 1,269 1,285 1,339 1,395 1,416 1,441 1,473 1,510 1,529 1,527 1,530 1,543
o/w Madagascar 348 421 516 644 729 880 1,087 1,301 1,478 1,655 1,814 2,016
o/w Moldova 690 728 797 874 915 995 1,125 1,160 1,212 1,267 1,379 1,457
o/w Bostwana 327 354 404 436 447 471 510 553 596 620 658 692
o/w Guinea 5 185 369 398 544 618
o/w Mauritius Island (conso. at 40%) 179 182 182 192 197 199 198 221 221 224 226 239
o/w Equatorial Guinea (conso. at 40%) 41 44 49 57 63 73 77 88 95 102 110 110
o/w Republic of Centrafrica 34 47 70 95 127
o/w Guinea Bissau 27 36 32 41 48 60
o/w Kenya 360
o/w Niger 165 166
o/w Vanuatu 14 13
o/w Netherlands (*6) 1904 1996 2012 2047 2081 2148 2186 0 0 0 0 0
(*2) Sonatel Mobiles (Senegal) & Ikatel (Mali) were consolidated on a proportionately basis at 42.33%
(*3) Jordan previously consolidated at 40% is fully integrated as of July 1st, 2006
(*4) Including 170k Euskatel customers remaining on Orange network
(*5)Cleaning of the prepaid customer base by 500k in Q207
(*6) Orange Netherlands deconsolidated since October 2007
(*7) including Ten since 4Q07
(*8) including Voxmobile since 3Q07
(*9) Based on the definition used by the local regulator (ATCI)
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - P-Customers 11/5/2011 - 11/20
Personal broadband customers - '000 (*) 1Q05 2Q05 3Q05 4Q05 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08
Total Personal broadband customers 93 319 653 1,566 2,244 2,924 3,896 5,771 8769 10791 12789 15,702 17933 21000 23198 26,743
France 52 182 424 1,040 1,506 1,903 2,522 3,595 4,376 5,221 6,284 7,407 8,232 9,006 9,922 11,015
UK 36 92 158 306 425 526 728 931 1,139 1,368 1,551 1,798 2,096 2,452 2,883 3,349
Spain 77 123 173 242 422 695 925 1,232 1,605 2009 2436 2,820 3,256
Poland (*5) 3 10 19 29 43 61 81 1,637 1,982 2,413 2,953 3,423 3,834 4,086 4,570
ROW 5 42 61 124 161 279 343 742 922 1,295 1,309 1,939 2173 3,272 3,487 4,552
ow Belgium (*4) 39 25 48 64 71 90 345 245 228 359 (*6) 1,145 1279 1530
ow Republic of Dominicana 3 13 13 13 10 10 164 171 203
ow Romania 5 23 36 46 76 109 131 383 430 481 504 1,012 1047 1129 1146 1,673
ow Slovakia 19 23 30 40 75 101 214 287 339 370 493 541 597 676 833
ow Switzerland 3 8 20 47 47 71 101 112 171 196 216 238 217 314
ow Netherlands (*3) 0 4 6 0 0 0 0 0
Non-voice service revenues (*) in % of network
ARPU revenues
France 14.8% 12.9% 13.8% 14.6% 15.9% 15.0% 14.9% 15.4% 17.4% 16.9% 17.1% 17.7% 20.3% 19.4% 21.4% 21.8%
UK 19.3% 19.1% 19.4% 19.7% 20.2% 19.4% 20.1% 21.3% 21.7% 21.3% 21.7% 22.2% 23.6% 22.7% 23.1% 24.0%
Spain 12.3% 12.3% 12.1% 12.0% 12.0% 11.9% 12.0% 12.8% 12.9% 12.9% 13.1% 13.1% 14.4%
Poland 21.4% 18.6% 17.8% 20.7% 21.7% 20.1% 18.7% 22.2% 22.1% 21.2% 20.3% 21.5% 21.7% 20.4% 24.1% 25.9%
ROW
ow Belgium 15.5% 13.6% 14.4% 15.7% 14.9% 14.6% 15.5% 16.2% 16.3% 17.2% 18.2% 19.4% 20.1% 20.3% 22.4% 23.1%
ow Egypt 5.3% 4.4% 3.6% 4.5% 4.9% 3.5% 3.4% 5.5% 5.1% 4.2% 4.3% 6.4% 5.6% 4.5% na 5.0%
ow Netherlands (*3) 18.2% 16.7% 16.8% 15.6% 18.7% 18.7% 19.4% 19.9% 21.3% 21.9% 23.1% 0.0% 0.0% 0.0% 0.0% 0.0%
ow Romania 8.3% 8.0% 7.6% 8.9% 9.3% 9.0% 7.9% 9.3% 8.9% 8.4% 8.4% 11.1% 10.1% 9.0% 9.2% 11.0%
ow Slovakia 14.3% 13.4% 13.0% 14.2% 14.9% 13.8% 13.5% 15.5% 15.4% 14.3% 14.3% 15.9% 16.1% 18.3% 17.4% 19.1%
ow Switzerland 16.3% 16.1% 15.4% 17.8% 17.6% 17.0% 17.0% 18.5% 18.8% 18.8% 18.6% 19.2% 20.0% 19.6% 19.3% 20.8%
% 3G / edge coverage of population
France (edge) 93% 93% 95% 96% 97% 98% 98% 98% 99% 99% 99% 99%
UK (3G) (*2) 90% 91% 91% 91% 94% 95% 95% 94% 94% 94% 94% 93%
Spain (3G) 66% 67% 70% 73% 74% 74% 74% 82% 83% 83% 83% na
Poland (edge) 84% 86% 88% 94% 97% 99% 99% 99% 99% 100% 100% 100%
(*) See glossary
(*2) 3G voice and videotelephony coverage
(*3) Orange Netherlands deconsolidated since October 2007
(*4) including Voxbile since 3Q07
(*5) change of accounting definition since 1Q07 (see glossary for the new definition)
(*6) change of accounting defintion since 2Q08 (see glossary for the new definition)
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - P-BB & non voice rev & coverage 11/5/2011 - 12/20
Personal ARPU (*)- annual rolling 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08
France in EUR
Overall ARPU 421 417 413 410 406 403 398 398 398 398 399 398
Contract ARPU 571 565 559 554 545 539 528 526 524 521 520 517
Prepaid ARPU 176 173 170 168 167 166 165 164 164 166 164 163
Voice ARPU 361 355 351 348 342 338 331 329 326 324 320 316
Data ARPU 60 61 62 63 64 65 67 69 72 74 79 83
UK in EUR
Overall ARPU 385 381 379 376 378 382 385 387 380 370 358 342
Contract ARPU 826 823 821 823 828 832 831 822 794 761 724 680
Prepaid ARPU 160 160 160 161 163 163 162 162 158 153 148 142
Voice ARPU 310 306 303 300 301 302 303 303 296 287 276 262
Data ARPU 75 75 75 76 78 80 83 84 84 83 82 80
UK in GBP
Overall ARPU 263 261 259 257 257 258 261 265 268 271 273 272
Contract ARPU 564 563 563 561 561 562 562 562 559 558 551 541
Prepaid ARPU 109 109 109 110 110 110 110 111 111 112 113 113
Voice ARPU 211 208 207 205 204 204 205 207 209 210 210 208
Data ARPU 52 53 52 52 53 54 56 57 59 61 62 63
Spain in EUR
Overall ARPU 311 307 303 301 300 (*3) 301 (*4) 305 303 301 299 297 293
Contract ARPU 494 494 494 496 497 497 486 480 473 465 456 446
Prepaid ARPU 140 132 124 118 113 110 111 108 106 105 103 101
Voice ARPU 274 270 266 265 264 265 267 265 263 260 258 253
Data ARPU 37 37 37 36 36 36 38 38 38 39 39 39
Poland in EUR
Overall ARPU - IFRS 183 179 176 171 165 160 157 157 166 169 172 169
Contract ARPU - IFRS 314 310 312 306 300 295 289 290 305 308 310 299
Prepaid ARPU - IFRS 90 88 86 83 78 74 72 70 74 76 76 76
Voice ARPU - IFRS 147 143 141 136 130 126 123 123 131 134 134 130
Data ARPU - IFRS 36 36 36 35 34 34 34 33 35 35 37 38
Poland in PLN
Overall ARPU - IFRS 704 686 678 657 633 615 600 592 592 590 588 591
Contract ARPU - IFRS 1,207 1,193 1,198 1,175 1,155 1,134 1,106 1,095 1,090 1,075 1,062 1,046
Prepaid ARPU - IFRS 347 337 328 318 299 283 274 264 263 264 261 266
Voice ARPU - IFRS 565 548 540 521 501 486 472 466 467 467 460 457
Data ARPU - IFRS 139 138 138 136 132 129 128 126 125 123 128 135
ROW in EUR
Overall Arpu Belgium 462 468 469 464 457 443 427 414 403 397 392 387
Overall Arpu Egypt 129 122 117 112 106 101 92 84 78 72 69 69
Overall Arpu Netherlands (*5) 282 269 257 247 246 243 242 0 0 0 0 0
Overall Arpu Romania 142 141 140 138 137 136 133 130 127 124 122 119
Overall Arpu Slovakia 223 227 230 234 238 243 250 252 252 255 260 266
Overall Arpu Switzerland 682 662 639 606 575 546 518 504 492 484 478 479
(*) See glossary
(*3) cleaning of the prepaid customer base by 500k in Q207
(*4) including prepaid customer cleaning impact
(*5) Orange Netherlands deconsolidated since October 2007
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - P-Arpu 11/5/2011 - 13/20
Personal churn in key markets (*) -% 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08
Annual rolling churn in France
Overall churn 19.9% 20.5% 21.1% 21.2% 21.1% 20.2% 20.1% 19.8% 19.7% 20.4% 20.7% 21.7%
Contract churn 12.0% 12.3% 12.3% 12.2% 11.7% 11.4% 10.9% 10.3% 9.7% 9.3% 9.3% 10.1%
Annual rolling churn in UK
Overall churn 26.0% 24.7% 24.3% 24.0% 25.1% 26.4% 27.2% 28.2% 27.5% 27.6% 28.0% 28.2%
Contract churn (*2) 26.1% 29.1% 29.4% 28.8% 27.6% 24.4% 22.7% 21.1% 19.7% 19.8% 20.7% 21.6%
Annual rolling churn in Spain
Overall churn 24.3% 24.7% 24.7% 24.9% 27.7% (*3) 28.6% (*7) 29.7% 29.5% 28.0% 28.2% 28.3% 28.4%
Contract churn 24.9% 25.3% 25.3% 25.5% 28.3% 28.3% 27.6% 27.4% 23.8% 22.9% 22.7% 23.1%
Overall voice AUPU (*) minutes / month 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08
France 178 182 186 189 192 195 196 198 198 200 199 198
UK 146 146 146 147 148 150 154 160 166 173 178 180
Spain (*3) 124 126 127 128 130 135 139 145 141 144 147 148
Poland 86 90 93 95 96 99 100 101 103 104 107 112
Mobile volume market share (%) (EoP)
France (*5) 46.0% 45.5% 45.2% 45.0% 44.5% 44.5% 44.3% 43.8% 43.6% 43.5% 43.5% 43.6%
UK (*6) 23.7% 23.1% 22.7% 23.0% 22.7% 22.0% 22.1% 22.2% 22.2% 22.2% 22.2% 21.7%
Spain (*6) 23.8% 23.6% 23.6% 23.6% 22.9% (*3) 22.0% 22.1% 21.9% 21.6% 21.5% 21.3% 21.3%
Poland (*6) 33.9% 34.3% 33.7% 34.1% 33.7% 33.7% 33.6% 34.1% 33.6% 33.3% 32.8% 32.2%
June 06 Dec 06 June 07 Dec 07 June 08 dec 08
SACs & SRCs (*) (average/customer)(*4)
France (EUR)
SACs 132 123 124 117 113 134
SRCs 115 128 156 160 162 159
UK (GBP)
SACs 92 117 117 98 86 75
SRCs 164 154 142 136 149 156
Spain (EUR)
SACs 112 122 126 120 116 108
SRCs 122 134 121 124 124 132
(*) see glossary
(*2) including migrations
(*3) cleaning of the prepaid customer base by 500k in Q207
(*4) based on a 6 month rolling calculation
(*5) company estimates for the last quarter, excluding MVNOs
(*6) company estimates for the last quarter
(*7) excluding prepaid customer cleaning impact for 2006 and 2007
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - P-Churn&SAC-SRC&AUPU&mkt sh 11/5/2011 - 14/20
Home revenues - Statutory (*) -
FY05cb* FY06 FY06cb* FY07 1Q07cb* 1Q08 2Q07cb* 2Q08 1H07cb* 1H08 3Q07cb* 3Q08 4Q07cb* 4Q08 2H07cb* 2H08 FY07cb* FY08
EUR Mn
Total Home 22,931 22,487 22,725 22,671 5,647 5,649 5,684 5,722 11,331 11,370 5,778 5,711 5,919 5,869 11,697 11,580 23,028 22,951
Home France 17,835 17,657 17,709 17,957 4,420 4,478 4,443 4,490 8,863 8,967 4,515 4,491 4,662 4,613 9,177 9,104 18,041 18,071
o/w consumer services 9,631 9,552 9,572 9,499 2,389 2,356 2,357 2,359 4,745 4,715 2,405 2,339 2,394 2,357 4,799 4,696 9,544 9,411
o/w Home usages 8,813 8,824 8,832 8,853 2,214 2,194 2,190 2,205 4,404 4,399 2,239 2,191 2,230 2,179 4,469 4,370 8,873 8,769
ow subscription fees 4,173 4,186 4,186 4,099 1,036 981 1,013 950 2,048 1,931 1,036 936 1,015 ,905 2,051 1,842 4,099 3,773
ow calling services 3,106 2,676 2,676 2,213 593 478 552 462 1,145 940 545 442 523 429 1,068 ,871 2,213 1,811
ow on-line & internet services 1,534 1,962 1,970 2,540 585 736 625 792 1,210 1,528 658 812 692 845 1,350 1,658 2,560 3,186
o/w other consumer services (*1) 817 728 740 645 175 162 167 154 342 315 166 149 163 177 329 326 671 642
o/w carrier services 5,812 5,776 5,906 6,143 1,494 1,591 1,532 1,583 3,026 3,174 1,566 1,585 1,593 1,647 3,159 3,231 6,185 6,405
ow domestic carrier services 2,651 2,819 2,822 3,170 758 850 777 838 1,536 1,688 793 836 842 866 1,635 1,701 3,170 3,389
ow other carrier services (*2) 3,161 2,957 3,085 2,973 736 742 755 745 1,491 1,486 773 749 751 781 1,524 1,530 3,015 3,016
o/w other Home revenues (*3) 2,392 2,329 2,231 2,315 537 530 555 548 1,092 1,078 545 567 676 610 1,220 1,176 2,312 2,255
Home Poland 3,246 3,048 3,139 2,886 769 740 797 769 1,566 1,509 823 783 703 703 1,526 1,486 3,092 2,995
Home ROW 2,019 2,005 2,100 2,100 512 503 509 540 1,021 1,043 517 525 646 628 1,145 1,171 2,166 2,214
ow UK 426 426 425 403 95 88 85 78 180 166 84 75 83 69 167 145 347 311
ow Spain (*4) 658 558 629 604 178 167 176 195 354 362 181 186 170 188 351 374 705 736
ow Netherlands (*5) 81 100 74 79 0 0 0 0 0 0 0 0 0 0 0 0 0 0
inter-subsegment eliminations -170 -224 -223 -273 -54 -72 -65 -77 -120 -149 -76 -87 74 93 151 180 270 329
(*) see glossary
(*1) including public phone & phone card services, information services and internet portals & e-commerce activities
(*2) including services provided to international operators, satellite services, underwater cables, network management and engineering services
(*3) including services to other business segments, Operator Information Services, equipment sales and leasing and customer assistance services
(*4) including ya.com since 3Q07
(*5) Orange Netherlands deconsolidated since October 2007
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - H-Revenues 11/5/2011 - 15/20
Home number of lines - ' 000
France 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08
Total French market number of lines 33,789 33,730 33,673 33,873 33,917 33,930 34,031 34,174 34,332 34,315 34,355 34,593
o/w Total group retail lines 32,552 32,203 31,780 31,274 30,554 29,683 29,133 28,607 28,195 27,796 27,477 27,252
o/w Consumer lines (*3) 26,645 26,318 25,946 25,470 24,774 23,942 23,442 22,962 22,596 22,235 21,956 21,790
o/w Business lines 5,907 5,885 5,834 5,804 5,780 5,741 5,691 5,645 5,600 5,561 5,520 5,461
o/w partial unbundling 2,204 2,108 1,928 1,810 1,754 1,682 1,621 1,563 1,509 1,451 1,434 1,393
o/w retail naked DSL (*5) 1 54 130 316 628 941 1253 1475 1733 1998
o/w Total wholesale lines 953 1,244 1,606 2,312 3,077 3,956 4,615 5,282 5,857 6,243 6,607 7,073
o/w full unbundling 953 1,243 1,585 2,109 2,555 2,865 3,215 3,624 4,012 4,268 4,574 4,939
o/w naked DSL 6 188 442 643 808 942 1052 1123 1137 1186
o/w wholesale line rentals 1 16 15 80 449 592 716 793 852 897 948
o/w Other group fixed lines (*4) 284 283 287 287 286 290 283 285 281 276 271 268
Poland
Total Polish market number of lines 10,485 10,388 10,275 10,128 9,927 9,802 9,658 9,542 9,323 9,169 9,036 8,898
o/w total Group Retail Lines 10,485 10,388 10,275 10,128 9,766 9,476 9,198 8,950 8,659 8,400 8,181 7,957
o/w Wholesale Line Rentals 161 327 460 592 664 769 855 941
Rest Of the World
Belgium 553 560 567 580 581 565 529 556 578 594 612 630
Ivory Coast 252 258 263 271 280 246 239 250 254 262 273 279
Jordan (*2) 250 252 618 614 613 600 569 559 541 529 526 520
Mali (*) 1 1 1 1 1 1 1 1 1 1 1 1
Mauritius Island (consolidated at 40.0%) 140 140 138 136 135 135 134 132 133 133 133 134
Senegal (*) 270 273 274 283 285 284 278 269 259 255 245 240
Kenya 489
Vanuatu 2 2 2 3 3 4 4 4
(*) Sonatel (Senegal) & Ikatel (Mali) were consolidated at 42.33%
(*2) Jordan previously consolidated at 40% is fully integrated as of July 1st, 2006
(*3) end of period, including analog lines, optimales offers, retail naked ADSL lines and FTTH accesses since 4Q07
(*4) including payphones
(*5) "Net" offer
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - H-Nb of lines 11/5/2011 - 16/20
1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08
Home Internet customers -'000
Total World Internet customers (France incl.) 11,944 11,912 12,090 12,282 12,445 12,568 13,295 13,108 13,351 13,429 13,557 13,761
Total Europe Internet customers (France incl.) 11,869 11,843 11,999 12,182 12,334 12,442 13,160 12,957 13,183 13,245 13,362 13,523
o/w broadband customers 8,308 8,716 9,202 9,819 10,348 10,698 11,619 11,663 12,044 12,241 12,479 12,737
o/w ADSL customers 8,121 8,534 9,026 9,652 10,187 10,532 11,451 11,658 12,041 12,239 12,463 12,716
o/w France Internet customers (*) 6,210 6,393 6,615 6,884 7,164 7,345 7,604 7,917 8,188 8,365 8,572 8,778
o/w broadband ADSL customers (*2) 4,906 5,201 5,527 5,916 6,331 6,582 6,913 7,296 7,627 7,840 8,080 8,326
o/w naked DSL customers 1 54 130 316 628 941 1253 1475 1733 1998
o/w UK Internet customers 2,025 1,919 1,836 1,726 1,647 1,561 1,542 1,448 1,367 1,284 1,178 1,122
o/w broadband ADSL customers 986 1,004 1,029 1,063 1095 1,090 1,142 1,138 1107 1,063 1,023 1,000
o/w unbundling 53 91 141 174 227 255 305 344 408 426 419 443
o/w Spain Internet customers (*7) 1,241 1,138 1,074 1,013 ,984 ,953 1,400 1,400 1,382 1,352 1,322 1,303
o/w broadband ADSL customers 586 593 593 640 681 698 1156 1177 1186 1192 1174 1164
o/w unbundling 182 243 259 349 386 409 746 792 835 847 843 863
o/w Poland Internet customers 1,781 1,805 1,888 2,005 2,010 2,078 2,116 2,167 2,224 2,223 2,247 2,264
o/w ADSL+ SDI (*6) 1,319 1,415 1,553 1,712 1,767 1,870 1,952 2,028 2,102 2,124 2,159 2,193
o/w SDI 17 13 10 9 7 6 4 4 3 2 2 1
o/w TP broadband ADSL customers 1,302 1,401 1,542 1,703 1,760 1,864 1,948 2,024 2,099 2,122 2,156 2,191
o/w Orange BSA 6 23 40 70 96
o/w Netherlands Internet customers (*8) 612 588 576 554 528 504 498 0 0 0 0 0
o/w broadband ADSL + cable customers 511 503 499 488 474 458 457 0 0 0 0 0
o/w broadband ADSL customers 340 335 334 330 319 297 293 0 0 0 0 0
o/w Belgium broadband ADSL customers 24 22 22 22 23
o/w Switzerland broadband customers na na na 8 12
o/w Slovakia broadband customers 13 20
Total other ROW Internet customers 75 69 91 100 112 126 135 151 168 184 196 237
o/w Ivory Coast 6 8 10 12 17 17 18 23 28 30 34 44
o/w Senegal (*3) 20 24 24 29 32 36 37 39 39 44 46 54
o/w Jordan (*5) 8 9 29 33 37 48 55 65 77 85 91 102
o/w Mauritius Islands (*4) 40 28 28 26 25 25 25 24 24 24 24 23
o/w Cameroon 1 1
o/w Mali 5
o/w Kenya 8
(*) Internet customers include broadband ADSL as defined by the group, FTTH and narrowband customers
(*2) Since Q106, reported broadband ADSL customers are in line with the ARCEP publication (excluding monoplay accesses and including Transpac Oleane accesses)
(*3) Sonatel Mobiles (Senegal) & Ikatel (Mali) were consolidated on a proportionately basis at 42.33% then on a global basis
(*4) Mauritius Island is consolidated at 40.0% since 2Q06
(*5) Jordan previously consolidated at 40% is fully integrated as of July 1st, 2006
(*6) SDI: rapid internet access technology
(*7) including Ya.com since Q307
(*8) Orange Netherlands deconsolidated since October 2007
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - H-Internet customers 11/5/2011 - 17/20
Home internet services
France (*2) 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08
IPTV customers -'000 229 306 421 577 745 837 975 1,149 1,282 1,389 1,603 1,909
PayTV customers 5 11 98 171 210 343 475
o/w Orange Sport & Orange Cinema Series customers 48 130
VOIP customers -'000 1,207 1,464 1,731 2,081 2,624 3,017 3,485 4,102 4,649 4,995 5,361 5,774
Livebox -'000 2,131 2,515 2,931 3,437 3,916 4,273 4,692 5,209 5,630 5,918 6,226 6,544
ADSL market share (EoP*) (*3) 49.7% 49.7% 49.6% 49.3% 49,2% 49.2% 49.3% 49.4% 49.4% 49.5% 49.5% 49.4%
ow net adds market share (*3) 47.4% 50.3% 48.0% 45.1% 47.6% 47.8% 51.7% 51.5% 49.7% 51.3% 51.7% 46.7%
Poland
IPTV customers -'000 3 9 19 23 40 49 54 57 69
VOIP customers -'000 2 5 14 39 71 96 132 164 176 174 168
Livebox -'000 10 29 81 148 219 273 313 346 405 441 473 510
broadband market share (EoP) (*) (*6) 41.7% 42.3% 43.0% 43.6% 42.1% 42.3% 42.0% 41.4% 41.0% 40.3% 40.0% (*6)39.6%
Other european countries
IPTV customers -'000 5 10 14 16 18 54 75 92 86 87
VOIP customers -'000 201 266 342 441 513 552 604 544 558 494 500 565
Livebox -'000 266 373 456 561 630 670 712 544 748 784 776 740
o/w UK Livebox - '000 397 426 475 445 589 601 594 536
o/w Spain Livebox - '000 50 51 53 99 159 184 182 205
Total Europe
IPTV customers -'000 229 306 426 590 768 872 1,017 1,243 1,407 1,535 1,746 2,065
VOIP customers -'000 1,408 1,732 2,078 2,536 3,177 3,640 4,185 4,779 5,371 5,664 6,035 6,506
Livebox -'000 2,407 2,918 3,468 4,146 4,765 5,216 5,717 6,100 6,783 7,143 7,474 7,794
* see glossary
(*2) including FTTH since 4Q07
(*3) since 1Q06 : reported ADSL market share is in line with ARCEP publication: sum of FT retail accesses (excluding monoplay access) plus wholesale accesses bought by alternative
operators to FT (excluding bitstream accesses for professionals), plus pending demands for wholesale naked DSL and unbundling
(*4) company estimates
(*5) Orange Netherlands deconsolidated since October 2007
(*6) restated for 2007 and 2008 to include Housing LANs
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - H-Internet services 11/5/2011 - 18/20
Home France ARPU (*) - annual
rolling - EUR 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08
Home France ARPU (*) 27.1 27.2 27.5 28 28.6 29.2 29.9 30.6 31.4 32.1 32.5 32.8
o/w Subscription fees 12.9 12.9 13.1 13.3 13.5 13.8 14.0 14.2 14.3 14.4 14.3 14.1
o/w Calling services 9.2 9 8.7 8.5 8.3 8.0 7.9 7.7 7.4 7.3 7.0 6.8
o/w On-line & Internet Services 5.1 5.4 5.8 6.2 6.8 7.4 8.1 8.8 9.6 10.4 11.2 11.9
Overall Internet ARPU (*) - annual
rolling-EUR
France: broadband ARPU (*2) 28.8 30.0 30.7 31.0 31.5 33.0 33.1 33.6
UK 14.1 14.8 15.4 15.9 16.9 17.5 18.4 19.7 18.3 19.0 17.5 18.2
Spain 16.6 16.4 15.8 15.7 15.9 16.8 17.6 17.9 (*5) 23.8 (*5) 24.8 (*5) 25.5 (*5) 26.1
Netherlands (*4) 9.9 10.8 12.2 13.5 14.3 15.1 15.5 0 0 0 0 0
Poland (PLN) 62.1 61.4 61.4 59.5 57.6 55.5 53.7 52.7 53.0 53.7 55.1 56.5
Home voice - in France
Voice PSTN market share (*) - in % 67.7% 67.4% 67.7% 68.6% 69.1% 70.0% 70.9% 71.9% 72.4% 73.1% 73.8% 74.4%
PSTN voice traffic consumer- Mn of minutes 11,655 10,197 9,066 9,561 9,344 8,409 7,632 8,129 7,932 7,188 6,548 6,980
FTTH in France (*)
Home connectable (*3) 12,000 16,000 27,000 77,381 146,009 187,322 344,513 498,161 574,235
Number of customers signed 1,000 1,300 2,100 3,501 7,268 10,096 14,286 16,975 21,618
(*) see glossary
(*2) average monthly ARPU based on the quaterly average of the ADSL customers, including internet services (access, VoIP, IPTV, livebox) excluding incoming voice traffic and
(*3) number of managed agent agreements signed in passed buildings (in equivalent households)
(*4) Orange Netherlands deconsolidated since October 2007
(*5) including ya.com
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - H-Arpu & FTTH 11/5/2011 - 19/20
Enterprise revenues - EUR Mn FY05cb* FY06 FY06cb* FY07 1Q07cb* 1Q08 2Q07cb* 2Q08 1H07 cb* 1H08 3Q07cb* 3Q08 4Q07cb* 4Q08 2H07cb* 2H08 FY07cb* FY08
Total Enterprise revenues 8,046 7,652 7,689 7,721 1,865 1,902 1,866 1,938 3,731 3,840 1,878 1,900 2,022 2,038 3,900 3,938 7,631 7,778
Business Network Legacy (*1) 4,727 4,063 4,023 3,648 936 872 900 868 1,836 1,739 888 838 898 866 1,786 1,704 3,622 3,443
Advanced Business Network (*2) 1694 1879 1,834 1,964 464 499 467 506 931 1004 478 518 514 532 992 1050 1,923 2,054
Extended Business Services (*3) 752 836 996 1,139 266 308 284 329 549 637 281 327 347 384 628 711 1177 1,349
Other Business Services (*4) 872 874 837 970 200 224 215 236 414 459 231 217 264 255 494 472 909 932
Enterprise KPIs - ' 000 1Q08 2Q08 3Q08 4Q08
France
PSTN lines 5,600 5,561 5,520 5,461
Business Everywhere end users 605 630 664 683
Number of permanent accesses to data networks 321 323 326 327
ow IP VPN accesses 245 250 254 257
ROW
IP VPN accesses - World 302 308 314 318
(*1) includes all PSTN voice offers (access & traffic) as well as Data Legacy offers (Leased Lines, Frame Relay, X25, …)
(*2) includes IP based and DSL offers (voice and data) and all nomadism offers (such as Business Everywhere).
(*3) includes integration services, professional services, platform services (including IT) and IP telephony.
(*4) includes mainly broadcast and equipment services.
France Telecom Investor Relations fbc9f285-249d-4ac7-becd-56a48ac457e1.xls - E-Revenues & KPIs 11/5/2011 - 20/20