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					Project ID             Sequential reference number.
Fiscal Year            Use drop down choices for FY project STARTED.

Agency                 Use drop down choices for agency.
Project name           A short phrase that includes the reference to the
                       agency/deputate/ bureau/office with a word or two
                       that explains the topic of the work as well as the
                       kind of work to be done.
Problem statement      One sentence explicitly explaining why this is a
                       problem. Answer the question: "What's the risk of
                       the status quo?"
Government             One sentence explaining the big-picture results from
improvement            the project. Answer the questions: "What is the
                       outcome of what we've done? What are citizens
                       gaining as a result?"
Deliverables           List of what we produced. Answer the question:
                       "What did we create for the client?" If a project
                       agreement is amended with new deliverables,
                       please include them here along with the date they
                       were added.
Project manager        Use drop down.
Project team           Include all OSS team members.
Client contact         Name, e-mail, and phone of the executive owner
                       from the agency.
Day to day contact     Name, e-mail and phone of the day-to-day agency
                       contact, if different than the executive owner
                       identified in "Client contact" field
Project start date     The date the agreement is signed.
Projected end date     Expected date of completion based on project plan

Actual end date        Date the client received the deliverable(s) and work
                       is complete.
Status                 Use the drop down choices.
Tasked for follow up   Name of OSS colleague who will call when the
                       project is complete to determine effectiveness of
                       deliverables and client satisfaction as well as follow
                       up 6 months later to discern implementation details.

Survey results
Date for 6 month
follow up
6 month follow up      Notes of conversation here, please include name and
results                phone number of person spoken with along with
                       date of conversation.
These are rows 1 and 2 from the Project Tracking Main Entry worksheet.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Name of OSS
                                               A short phrase that includes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        colleague who will call
            Use drop                                 the reference to the                                                                                                                                                                                                                                                                                                                                                                   Date the client                                                                                    Notes of conversation
ADD next                                                                                                                                                                                                        List of what we produced. Answer the question: "What did we                                                                                          Name, e-mail and phone of the day-                  Expected date of                                 when the project is
             down                                     agency/deputate/                                                                     One sentence explaining the big-picture results from the project.                                                                                                                                                                                                The date                         received the      Use the                                                                       here, please include name
sequential                 Use drop down                                       One sentence explicitly explaining why this is a problem.                                                                     create for the client?" If a project agreement is amended with new                    Include all OSS team   Name, e-mail, and phone of the executive    to-day agency contact, if different                  completion                                   complete to determine
           choices for                         bureau/office with a word or                                                                Answer the questions: "What is the outcome of what we've done?                                                                         Use drop down.                                                                                                          agreement is                      deliverable(s)    drop down                                                                        and phone number of
reference                choices for agency.                                   Answer the question: "What's the risk of the status quo?"                                                                       deliverables, please include them here along with the date they                      members. Type in.             owner from the agency.             than the executive owner identified                 based on project                                   effectiveness of
           FY project                           two that explains the topic                                                                            What are citizens gaining as a result?"                                                                                                                                                                                                               signed.                         and work is       choices.                                                                      person spoken with along
 number.                                                                                                                                                                                                                                  were added.                                                                                                                      in "Client contact" field                           plan                                     deliverables and client
           STARTED.                              of the work as well as the                                                                                                                                                                                                                                                                                                                                                                   complete.                                                                                      with date of conversation.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        satisfaction as well as
                                                  kind of work to be done.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          follow up 6 months
Project     Fiscal           Agency                Project name                               Problem statement                                         Government improvement                                                       Deliverables                                  Project          Project team                    Client contact                       Day to day contact               Project         Projected         Actual end        Status         Tasked for             Survey results       Date for 6 month    6 month follow up
  ID        Year                                                                                                                                                                                                                                                                   manager                                                                                                               start date       end date             date                           follow up                                     follow up             results




    1        09-10       Military &            DMVA Armory Staff      There have been ongoing concerns about the                           Improved organization, staffing, and contracting                 Report including findings and recommendations.                          Amanda          Charles Jones                  Debbie Stubljar                                                        02/04/10         06/15/10          08/18/10         Closed     Jenn Bustamante Two week survey                          02/20/11
                         Veterans Affairs      Levels and Contract    productivity of staff, the number of staff, and                      decisions for the operation of the state armories.               Recommendations include five organization options,                      Barnes                                      dstubljar@state.pa.us                                                                                                                                    complete - saved in
                                               Utilization Assessment the use of contracts in maintaining the                                                                                               three contract options, and seven process                                                                                 861-8850                                                                                                                                           project folder
                                                                      armories.                                                                                                                             improvements with specific suggestions on what to
                                                                                                                                                                                                            pursue.


    2        10-11       Health                DOH State Asthma               CDC requires DOH and the PA Asthma            DOH will obtain funding for the program which will Session notes populate a draft plan template.                                                        Franca               None                          Leslie Best                                                        04/02/10                                              Hold
                                               Plan Update                    Partnership (organized and maintained by the enable them to support the Partnership in their                                                                                                        D'Agostino                                       lbest@state.pa.us
                                               Facilitation                   ALA with over 167 participants) to update and efforts to address asthma in PA.                                                                                                                                                                           787-6214
                                                                              come to consensus on their Statewide Asthma
                                                                              Control Plan every 5 years in order to obtain
                                                                              funding for the program.
    3        10-11       Pennsylvania          PCA Grants Process             Due to furloughs, PGC has less staff to                      Failure to review and revise PCA’s grant processes Existing and redesigned workflow diagrams                                              Lary                                             Phil Horn                                                           05/31/10                                             Open
                         Council on the        Mapping & Redesign             complete grant processing and needs to                       given the recent staffing reductions threatens     depicting the entire grant life cycle.                                               Estricher                                      phorn@state.pa.us
                         Arts                                                 consolidate and eliminate unessential task and               timely funding for and future existence of the                                                                                                                                             787-1530
                                                                              consolidate workflow documentation formats,                  Commonwealth’s arts organization.
                                                                              especially those sections associated with grant
                                                                              funding affected by implementation of SAP and
    4        10-11       Fish and Boat         PFBC Hatchery Cost             the recent reorganization of Comptroller
                                                                              Given the need to cut costs in these difficult               More cost effective hatchery operations will better Summary report of the workgroups proceedings                                          Glenn           Steve Kralik                    Brian Wisner                                                         8/17/10           8/30/11                            Open
                         Commission            Containment                    fiscal times, the PFBC is looking for savings                position the PFBC to be able to hold off longer on including a listing of cost savings ideas that were                                   Florence                                     bwisner@state.pa.us
                                               Workgroup                      from the operation of the hatcheries which is                the need for license increases.                     considered and an implementation plan for those                                                                                      814-359-5223
                                                                              their major cost center.                                                                                         recommended for advancement.



    5        10-11       Pennsylvania          PEMA Emergency       EM task force management and staff need                                Improved operation of both PEMA and task forces                  Notes from the 9/15 meeting and a high level                             Glenn           Steve Kralik                    Jeff Thomas                                                          6/16/10           9/24/10           11/5/10         Closed     Lary Estricher                                           05/05/11
                         Emergency             Management Post      assistance in identifying issues and areas for                         in being prepared to deliver needed services.                    process map of the training request process which                       Florence                                    Jethomas@state.pa.us
                         Management            Conference Executive improvement.                                                                                                                            was an added task for OSS as a result of the 9/15                                                                          651-2186
                         Agency                Session Facilitation                                                                                                                                         event.



    6        10-11       Fish and Boat         PFBC Property                  The main risks are slower implementation of                  Benefits include increased access to fishing and                 Report containing observations and                                       Glenn           Steve Kralik                     Brian Barner                           Mark Mitchell                 6/8/10         10/1/2010                            Open
                         Commission            Services and Boating           access areas, lost revenue due to dated and                  greater revenue to the PFBC other than through                   recommendations. Expanded to help with revising                         Florence                                                                                  mmitchell@
                                               Access Work and                expired agreements, and encroachment on                      license fees.                                                    their project tracking and establish quarterly                                                                            Dan Leonard                            814-359-5221                                  2/1/2011
                                               Staffing Assessment            PFBC properties.                                                                                                              reporting performance measures and
                                                                                                                                                                                                            documentation of work processes.                                                                                    Bernie Matscavage
                                                                                                                                                                                                                                                                                                                              bmatscavag@state.pa.us
    7        10-11       Fish and Boat         PFBC Species Impact            Not improving the Species Impact Review                      A more timely SIR process results in timely                      A summary report including documentation of a SIR                        Glenn           Steve Kralik                   705-7822
                                                                                                                                                                                                                                                                                                                                   Dave Spotts                                                                                                                  Hold
                         Commission            Review Process                 process endangers aquatic resources and the                  information to DEP and PennDOT in their                          process that takes less time to complete.                               Florence                                     dspotts@state.pa.us
                                               Improvement                    ability of the division to address other needed              consideration of permits effecting PA aquatic                                                                                                                                            814-359-5115
                                                                              functions.                                                   resources.



    8        09-10       Pennsylvania          PEMA Hazard                    PEMA requested assistance to map out                         An optimized Hazard Mitigation program will result               A summary report including As-Is and To-Be                            Steve Kralik      Rick Freeman                     Jeff Thomas                                                          10/20/09         11/24/10                            Open
                         Emergency             Mitigation Mapping             processes, assess staffing, and provide                      in PEMA being able to federally fund various                     process maps, a review of other states best                                                                         Jethomas@state.pa.us
                         Management                                           independent program assessment due to                        programs across the state to improve the                         practices, and recommendations on utilization of                                                                           651-2186
                         Agency                                               staffing, organizational changes and the new                 preparedness in responding to natural disasters.                 staff resources.
                                                                              Hazard Mitigation program.


    9        10-11       Office of             OA Verizon Transition          A number of state buildings may not have                     Buildings have the required work completed in                    Access agreements for DGS managed buildings.                            Molly                None                       Connie Angus                                                           5/1/10           2/27/11                            Open
                         Administration        Facility Readiness             telephones or computers by the February                      time to transition and employees will be able to                 Access agreements for PennDOT buildings.                              Dougherty                                      cangus@state.pa.us
                                               Assessment and                 2011 transition date due to new wiring and                   use their phones and computers.                                  Facility status tracking report.                                                                                          772-8007
                                               Tracking                       electrical requirements.



   10        10-11       Military &            DMVA-SEVC Climate              The DMVA headquarters management                             Develop better staff/management relations,       Climate assessment survey in online and paper                                            Rick           Glenn Florence                    Paul Cain                               Paul Cain                   7/30/10           1/31/11                            Open
                         Veterans Affairs      Assessment 2010                requested assistance to improve the working                  develop more employee-driven practices, improve versions, summary report, and half-day facilitation                                     Freeman                                        pcain@state.pa.us                       pcain@state.pa.us
                                                                              environment at SEVC in Spring City.                          moral, reduce the number of facility grievances. with staff/management to prioritize survey findings                                                                                       861-8903                                861-8903
                                                                                                                                                                                            and develop workgroups to identify
                                                                                                                                                                                            recommendations, solutions, and recommendations.


   11        10-11       Insurance             Mcare Workflow                 Mcare's current workflow documentation is                    Process enhancements and decision resulting from Workflow documentation and recommendations for                                           Lary            Steve Kralik          Bud Sanders and Dee McHugh                                                     9/21/10           3/15/11                            Open
                                               Documentation and              dated and needs updated. Workflow diagrams                   this review will ensure more timely and equitable redesign for all of Mcare's core business functions                                   Estricher        Charles Jones             dmchugh@state.pa.us
                                               Redesign                       will assist in determining whether to                        payment of claims against the fund which protects generated in Visio 2003 software.                                                                                                  783-3770 Ext. 213
                                                                              update/modify existing technology or to                      the citizens of the Commonwealth against
                                                                              acquire a commercial-off-the-shelf-software -                economic hardship and enhances the
                                                                              solution (COSSS)                                             Commonwealth as the fiduciary agent.
   12        10-11       Health                Health and Welfare             Two agencies evacuated and relocated 200                     By addressing issues, such as how to define roles                Summary report of findings based on 4 after action                      Molly                                             Kim Strizzi                                                          8/1/10           9/3/10            9/23/10         Closed     Amanda Barnes                        11/16/10            03/23/11
                                               Bldg evacuation and            employees without an understanding of how                    and responsibilities during an event, agencies are               review discussions with employees, executive                          Dougherty                                      Kstrizzi@state.pa.us
                                               relocation AAR                 their COOP plans helped or hindered.                         better able to continue their operations with                    leaders and agency COOP teams.                                                                                             787-6002
                                                                                                                                           limited disruption of services to customers.                     Results of a survey of employees affected by the
                                                                                                                                                                                                            relocation.


   14        10-11       State,                Speech and language            The board only functions in a reactive mode    A focused proactive board plan will ensure                                     Session notes and a draft plan template                                 Franca                                        Amy Goldman                                                                              12/19/10                            Open
                         Department of         Board Strategic                and misses opportunities to move forward in    improve the services provided to the speech,                                                                                                         D'Agostino                              amy.goldman@temple.edu              214-
                                               Planning                       improving services for the speech, hearing and hearing and language communities.                                                                                                                                                                      204-3862
                                                                              language communities.



   15        10-11       Historical &          Board Strategic                The changing environment at PHMC dictates                    Citizens will see PHMC implementing voiced                       Survey Results and Session notes                                        Franca         Jenn Bustamante                  Barbara Franco                         Howard Pollman                                   9/29/10                             Hold
                         Museum                Planning (Survey,              they relook at their strategic plan in order to              priorities or have dialog as to why they can not.                                                                                      D'Agostino                                     bfranco@state.pa.us                 hpollman@state.pa.us 705-
                         Commission            Listening Sessions)            redirect resources and move toward                                                                                                                                                                                                                      787-2891                                 8639
                                                                              achievable, acceptable goals.



   16        10-11       Revenue               Lottery's Instant              The existing process is not scaled to meet the               Retailers will receive the current amount of funds               As-is flow chart and opportunity document                               Franca           Brian Lentes                  Bob Siodlowski                      Melissa Rhen 702-8088              3/10/10          10/31/10                            Open
                                               Ticket Pack                    rising ticket needs resulting in accounting and              in an acceptable timeframe.                                                                                                            D'Agostino                              rsioldlowk@state.pa.us 702-8000               mrhen@state.pa.us
                                               Management Process             auditing errors.




   17        10-11       Fish and Boat         PFBC Strategic                 PFBC has significant remaining infrastructure                Provided a framework for prioritizing and                        A summary reporting on Requirements Matrix                               Cindy           Steve Kralik                    Brian Barner                          Dan Leonard                     9/1/09          12/31/11                            Open
                         Commission            Planning                       funding needs.                                               monitoring infrastructure needs for the period of                identifying prioritized projects and objectives;                        Presley                                      bbarner@state.pa.us                         705-7921
                                                                                                                                           2010-2015.                                                       Convened a cross functional workgroup charged                                                                             705-7902                        danleonard@state.pa.us
                                                                                                                                                                                                            with identifying infrastructure planning needs for
                                                                                                                                                                                                            2010-2015; Post Agency Plan validation exercise to                                                                       Tim Schaeffer
                                                                                                                                                                                                            validate priorities for Commissioners' meeting in                                                                   tischaeffe@state.pa.us
   18        09-10       Fish and Boat         2010 Agency Climate            Agency morale was reportedly low; various                    Improved morale leads to a happier workforce. A                  2010.
                                                                                                                                                                                                            Results of the agency climate survey; assistance                      Steve Kralik      Cindy Presley,        John Arway 705-7807
                                                                                                                                                                                                                                                                                                                                      jarwary@state.pa.us                                                 4/15/10           1/15/11                            Open
                         Commission            Survey                         workforce issues were thought to exist.                      happier workforce is more productive on all fronts. with workgroup formation and meeting facilitation.                                                   Rick Freeman                     705-7801
                                                                              Employees were in need of assistance
                                                                              identifying strategies for improvement.



   19        10-11       Banking               Division of Fiscal and         Job classifications, position descriptions and               A rebuild of the organizational reporting structure              A report, recommending alignment of the Division’s Brian Lentes                              None                     Cheryl Dondero                             Lauree Fidler                8/30/10           9/27/10          10/26/10         Closed     Franca                   Two week survey                 03/25/11
                                               Support Services               organizational reporting structures are                      and business processes, specifically in the revenue              responsibilities, revenue practices, position                                                                 cdondero@state.pa.us 346-9347              lfidler@state.pa.us 717-787-                                               *see                     D'Agostino               complete - saved in
                                               Organizational                 restricting the agency’s ability to meet                     accountability areas, maximized existing resources               descriptions and the adoption of an agency-loaned                                                                                                                    2571                                                       deliverables                                          project folder
                                               Assessment                     administrative demands; this was also                        supported by current and projected revenue                       employee. *AGENCY REQUESTED OSS TO HOLD                                                                                                                                                                                             notes
                                                                              reinforced with the downturn in the economy                  streams.                                                         DELIVERABLE UNTIL FINAL INTERNAL STAFF
                                                                              and fiscal year 2009-10 rebudgeting requests.                                                                                 AND OSS/EXEC/STAFF MTGS TOOK PLACE (MID
   20        09-10       Military &            Division of Veterans           Division has experienced significant turnover                More effective use of Division personnel and IT                  A report with recommendations on alternate
                                                                                                                                                                                                            OCT)                                                  Charles                           Lary Estricher             Jim Butler (Retired)                            Doug Etter                  4/1/10          10/31/10           9/24/10          Open
                         Veterans Affairs      Affairs Organizational         and pending work due to furloughs and                        resources to expedite veterans claims processing.                organizational structures; time estimates of claim                       Jones                                Doug Etter doetter@state.pa.us                        861-8904
                                               Review                         retirements. With limited resources and                                                                                       processing work per program, planning guidance                                                                          861-8904
                                                                              expected increase in # of veteran claims, the                                                                                 that identifies need to align IT and access specific
                                                                              processing and quality in the administration                                                                                  local, state, and federal information systems with
                                                                              and delivery of veteran benefits is a concern.                                                                                point of contact, designed to improve veterans
                                                                                                                                                                                                            claims processing with fewer financial and
Project   Fiscal       Agency             Project name                     Problem statement                                 Government improvement                                        Deliverables                         Project        Project team              Client contact              Day to day contact        Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                                  manager                                                                                       start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the           Improved organization, staffing, and contracting      Report including findings and recommendations.           Amanda        Charles Jones             Debbie Stubljar                                      02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and      decisions for the operation of the state armories.    Recommendations include five organization options,       Barnes                               dstubljar@state.pa.us                                                                                                  complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                    three contract options, and seven process                                                           861-8850                                                                                                         project folder
                                                             armories.                                                                                                  improvements with specific suggestions on what to
                                                                                                                                                                        pursue.


  21      09-10    General Services Bureau of Vehicle        Budget constraints have negatively impacted           Insight into how other entities both public and      A report which details survey responses specific to      Charles       Lary Estricher            Todd Garrison                    Nyla Collins         4/15/10      11/3/10                 Open
                                    Management - Vehicle     ability to replace fleet vehicles and meet           private manage vehicle fleets.                        cost, volume, and disposition of vehicles managed         Jones                                  Kathy Garrett                     783-2325
                                    Fleet Data Collection    agency's vehicle services demands (repair,                                                                 by private and public entities.                                                                    Nyla Collins
                                    Survey                   replacement, lease costs, etc).                                                                                                                                                                          ncollins@state.pa.us
                                                                                                                                                                                                                                                                            783-2325


  22      09-10    General Services Bureau of Vehicle        Budget constraints have restricted BVM's        Liaison's will receive more up to date information         A report which details survey responses specific to      Charles       Lary Estricher             Dale Decima                     Nyla Collins         4/15/10     11/30/10                 Open
                                    Management -             ability to purchase or replace vehicles. There  about policies and directives that govern vehicle          levels of satisfaction regarding service of BVM           Jones                                    Nyla Collins                    783-2325
                                    Customer Satisfaction    is reason to believe this may negatively impact management.                                                personnel.                                                                                    ncollins@state.pa.us
                                    Survey                   agency liaison's level of satisfaction with BVM                                                                                                                                                                783-2325
                                                             service - timeliness and quality particularly.


  23      08-09    Environmental      Climate Change         To identify the potential impact of climate          DEP will have researched data compiled by a           Serve as the facilitator at the bi-monthly CCAC          Amanda       Bill Martin (was   John Quigley (when he was chief         Kim Hoover            9/1/08        N/A                    Open
                   Protection         Advisory Committee     change and greenhouse gases in Pennsylvania          diverse group in the form of a climate change         meetings, including assisting in the creation of         Barnes       the original PM)               of staff)               khoover@state.pa.us
                                      Facilitation           by utilizing a CCAC that will advise the             action plan, annual greenhouse gas inventories,       meeting agendas, facilitating as necessary during                                             jquigley@state.pa.us                772-5161
                                                             department pursuant to Act 70 of 2008                impact assessments, and a voluntary greenhouse        the meetings, and providing post-meeting feedback                                                   787-9632
                                                                                                                  gas emissions registry that can be used in the        as appropriate.
                                                                                                                  department's decision making process.
  24      10-11    Office of          Asian American Town    There are members of the Asian American       Issues, solutions and recommendations will be        A summary of issues and recommendations                           Cindy             TBD               Hai-Chow Harry Kao           Hai-Chow Harry Kao 214-    10/18/10     11/18/10                 Closed   Molly Dougherty                                05/18/11
                   Administration     Hall Meetings          communities who desire to have the health     communicated to executive leadership for             emerging from town hall meetings.                                Presley                              asianam@state.pa.us                   6205
                                                             and productivity of their communities elevatedconsideration on how to improve and sustain                                                                                                                      214-6205
                                                             in Pennsylvania.                              healthy and productive Asian American
                                                                                                           communities in the Commonwealth. The Town Hall
                                                                                                           meetings will provide insight for reference to
  25      10-11    Fish and Boat      PFBC Organization      The Fish and Boat Commission organization     trends, and social,structure that and economic
                                                                                                           An organizational educational, is reflects a         A report which reflects the results of interviews,             Steve Kralik    Glenn Florence    John Arway jarway@state.pa.us                                11/15/10      3/15/10                 Open
                   Commission         Assessment             structure needs to be reviewed and updated to response to current challenges will allow for better research, analysis and the proceedings of a                                                                705-7801
                                                             reflect current challenges.                   service delivery and increased productivity and      workgroup convened to develop and weigh
                                                                                                           morale within the organization.                      organizational options.



  26      09-10    Office of the      Stimulus Performance Pennsylvania voluntarily decided to create             Reports highlighting how the stimulus money is        Assist agencies in the creation of performance           Amanda            None                  Eileen McNulty                                        7/8/09       1/18/11                 Open
                   Budget             Measures             performance measures (in addition to all the           being spent in Pennsylvania in a format the           measures for each ARRA award and perform quality         Barnes                               emcnulty@state.pa.us
                                                           mandated ARRA reporting) for each ARRA                 average citizen can understand and relate to.         assurance checks on the data submitted quarterly.                                                   346-3163
                                                           award to increase transparency and
                                                           accountability of how the stimulus money is
                                                           being spent.
  27      10-11    Office of          911 Center             Multiple counties own individual or multiple         Consolidation of centers can improve response         A report that highlights opportunities for             Brian Lentes        None                  Christian Soura                                      10/25/10     11/30/10                 Open
                   Administration     Consolidation and      911 service centers, creating redundant              efforts and generate cost savings.                    consolidation, issues identified through past cases                                            csoura@state.pa.us
                                      Funding                responsibilities and an excess in funding.                                                                 studies and county/state expenditure details.                                                       787-9945
                                                                                                                                                                        *REPORT IS WRITTEN AND SECOND AND FINAL
                                                                                                                                                                        REVIEW IS PENDING ONCE TIME IS AVAIL W
                                                                                                                                                                        CHRISTIAN - WILL BE EARLY JANUARY
  28      10-11    Game               Citizens Advisory      Before serving on a CAC, nominees must be            The screening process helps to better position the Spreadsheets for nominee results for wildlife               Glenn          Jim Kreider,             Jeannine Fleegle                                     10/15/10     11/19/10     12/20/10    Closed
                   Commission         Committee              interviewed to determine their agreement to          CAC to make a consensus recommendation on the management units 2D, 2F, 2G, and 3C.                            Florence       Charles Jones          jefleegle@state.pa.us
                                      nomination screening   represent a specific stakeholder group and           deer heard for the PGC to consider in their doe                                                                                                         724-238-1826
                                                             agree to several requirements for particiapting.     license allocation decision.



  29      10-11    Office of          2010 SECA Campaign The SECA campaign raised more than $4                    Identify all the factors that negatively impacted      A report listing various causes for the decline in      Amanda        Rick Freeman             Matt Waneck                        Tim Pucino            tbd          tbd                   Open
                   Administration     AAR                million dollars every year between 2000 and              the 2010 SECA campaing enabling the program           pledges and recommends on improvements for the           Barnes                              mwaneck@state.pa.us              tpucino@state.pa.us
                                                         2008. The campaign fell just shy of that mark            office to mitigate the factors and/or adjust their    2011 campaign. The report will also contain results                                            717-705-5600                      717-787-9872
                                                         in 2009 with collections of $3.9M. In 2010,              campaign strategy resulting in higher                 from the numerous surveys and interviews that will
                                                         however, the SECA campaign raised only                   contributions for the 2011 campaign.                  be conducted.
                                                         $2.7M; the lowest amount since 1988.
  30      10-11    Office of          Commuter Benefit       The commuter benefit program was cancelled      Solicit and analyze feedback from non-              A summary report of survey and interview                        Charles       Heather Tyler            Matt Waneck                    Susan Moravetz            TBD         TBD          TBD       Open
                   Administration     Program                in 2007 and then re-launched in May of 2009.    participating employees in metropolitan areas to    highlights.                                                      Jones                              mwaneck@state.pa.us            smoravetz@state.pa.us
                                                             Despite a re-focused marketing initiative       learn about their perceptions about why                                                                                                                   717-705-5600                    (717) 787-8575
                                                             employee enrollment remains consistently low.   enrollment continues to lag and use that
                                                                                                             information to formulate a strategy to position the
                                                                                                             bureau to market the program in a way that
  31      10-11    Banking            Office of Financial    OFE's staff has changed since the office's      increases enrollment.
                                                                                                             A public that is educated and understands the       A one-day meeting that will focus on team building            Jim Kreider    Jenn Bustamante          Mary Rosenkrans                 Mary Rosenkrans         12/2/10       TBD          TBD       Open
                                      Education Team         creation, and so has the demand for their       resources available for financial management is a between the office personnel and a document                                                          marosenkra@state.pa.us          marosenkra@state.pa.us
                                      Building               services. The increase in public need for       public that is capable of making more sound         detailing the offices objectives and priorities.                                                       717-214-9898                    717-214-9898
                                                             financial education has created the subsequent financial decisions and more likely to contribute to
                                                             need for OFE to re-examine their priorities and government revenues, which allows government
                                                             objectives as an office.                        to provide better services.
  32      10-11    Agriculture        Keystone                                                                  A more cohesive KILE where the whole is viewed A one-day facilitated strategic planning session                  Amanda       Jenn Bustamante             James Sharp                    James Sharp          12/17/10       TBD                    Open
                                      International          KILE is at a crossroads. Some Board members as importantly as the individual parts, as well as a followed by a bound strategic plan for the Board to                Barnes                               jasharp@state.pa.us            jasharp@state.pa.us
                                      Livestock Exposition   believe a Keystone Plan is needed where the shared plan for the future addressing the funding use to focus their future efforts.                                                                            717-787-2905                   717-787-2905
                                      Strategic Planning     entitiy, as a whole, has a specific vision for the challenges that lie ahead.
                                                             future taking into account the funding changes
                                                             they have and expect to encounter.
  33      10-11    Labor and          Offic of Vocational    To retain fed.funding, OVR must fill new &    Work will promote flow of funding and ensure                 Moderate focus groups and public meetings;             Jim Kreider    Jenn Bustamante            Lori Ann Jenkins               Lori Ann Jenkins      10/26/10      3/1/12                  Open
                   Industry           Rehab. Statewide       more extensive federal requirements. OSS will provision of vital services to Pennsylvanians with           conduct interviews; analyze received data; written                                            ljenkins@state.pa.us           ljenkins@state.pa.us
                                      needs assessment       provide expertise and needed staffing.        disabilities.                                                report                                                                                            717.783.2314                   717.783.2314




  34      10-11    Health             Workteam Facilitation Facilitation skills among nursing consultants in      Assist nursing consultants with facilitating forums   Lead a skills building workshop for the nursing          Glenn            Jennifer                Jane Mitchell                                        12/1/10      4/1/10                  Open
                                      Training              the Department of Health regions vary.                that inform citizens about services available to      consultants focusing on areas identified by the         Florence        Bustamante               717-772-2763
                                                            Nursing consultants will be taking over the           medically fragile children and youth.                 nursing consultants themselves.                                        James Kreider         janmitchel@state.pa.us
                                                            responsibility of facilitating quarterly forums,                                                                                                                                  Molly Dougherty
                                                            previously performed by a contactor.


  35      10-11    Insurance          Federal Health Care   PID's fragmented understanding           of the       Effective grant management and implementation          A project management structure outlining roles          Franca       Amanda Barnes            Randolph Rohrbaugh             Randolph Rohrbaugh       11/1/10      2/1/11                  Open
                                      Reform Grants Project different components and requirements of              ensures PA citizens are provided with a               and responsibilities. An inventory of all four grant   D'Agostino      Heather Tyler              717-783-5079                   717-783-5079
                                      Management            these four grants may result in grant acitivites,     customized approach that is more effecitve for PA,    activities. An assessment of the resources available                                         rrohrbaugh@state.pa.us         rrohrbaugh@state.pa.us
                                                            milesones and deadlines not being properly            instead of a general federal approach.                to implement successfully, and a Project Plan for
                                                            identified,   communicated,      assigned    and                                                            the implementation of each of the four grants.
                                                            monitored which may result in PID loosing
  36      10-11    Commission on      Cross Systems         grant funds.
                                                            Victim's services are projected to receive fewer      The cross systems workgroup, charged with              Develop meeting agendas, compile meeting              Steve Kralik     Frank Yoder       Beverly Horn 717-265-8731        Beverly Horn717-265-8731   12/20/10      6/30/11                 Open
                   Crime and          Workgroup Facilitation dollars over time without any decrease in the        addressing the organizational capacity and             minutes/notes, and recommendations made by the                                               bjhorn@state.pa.us              bjhorn@state.pa.us
                   Delinquency                               need for services.                                   sustainability of victim services for the next five to group.
                                                                                                                  ten years, will improve a system used by over
                                                                                                                  450,000 victims of crime through 245 agencies
                                                                                                                  across the commonwealth.
  37      10-11    Office of          Mentoring Program      The Office of Administration manages a               An effective mentoring program has the potential A report and presentation of survey results which             Charles                                Darice Mayhew                   Darice Mayhew          1/7/10         tbd                   Open
                   Administration     Mid-Program            mentoring program and frequently assesses            to increase participants job satisfaction. In         provide insight into participant's perceptions.           Jones                                 717-525-5832                    717-525-5832
                                      Evaluation             the satisfaction level of participants to identify   addition, program expenditures can be better                                                                                                       dmayhew@state.pa.us             dmayhew@state.pa.us
                                                             challenges, suggestions and/or                       justified if program participant's perceptions of the
                                                             recommendations for improvement.                     program's objectives are favorable.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
Project   Fiscal       Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project   Project team       Client contact       Day to day contact    Project     Projected   Actual end   Status     Tasked for       Survey results     Date for 6 month    6 month follow up
  ID      Year                                                                                                                                                                                                           manager                                                                start date   end date       date                  follow up                             follow up             results




  1       09-10    Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda    Charles Jones      Debbie Stubljar                           02/04/10     06/15/10     08/18/10    Closed   Jenn Bustamante Two week survey                02/20/11
                   Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes                    dstubljar@state.pa.us                                                                                       complete - saved in
                                      Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process                                            861-8850                                                                                              project folder
                                                             armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                                    pursue.
                      A short phrase that includes
                            the reference to the
                                                                                                                                                                                       List of what we produced. Answer the question: "What did we
                             agency/deputate/                                                                     One sentence explaining the big-picture results from the project.
  Use drop down                                       One sentence explicitly explaining why this is a problem.                                                                     create for the client?" If a project agreement is amended with new
                      bureau/office with a word or                                                                Answer the questions: "What is the outcome of what we've done?                                                                         Use drop down.
choices for agency.                                   Answer the question: "What's the risk of the status quo?"                                                                       deliverables, please include them here along with the date they
                       two that explains the topic                                                                            What are citizens gaining as a result?"
                                                                                                                                                                                                                 were added.
                        of the work as well as the
                         kind of work to be done.

    Agency                Project name                               Problem statement                                         Government improvement                                                       Deliverables                                  Project
                                                                                                                                                                                                                                                          manager
                                                                                                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                                                                                Agency           FY       Status    Type
                                                                                                                                                                                                                                                                                                                              names


Military &            DMVA Armory Staff      There have been ongoing concerns about the                           Improved organization, staffing, and contracting                 Report including findings and recommendations.                          Amanda
Veterans Affairs      Levels and Contract    productivity of staff, the number of staff, and                      decisions for the operation of the state armories.               Recommendations include five organization options,                      Barnes
                      Utilization Assessment the use of contracts in maintaining the                                                                                               three contract options, and seven process
                                             armories.                                                                                                                             improvements with specific suggestions on what to
                                                                                                                                                                                   pursue.


Health                DOH State Asthma               CDC requires DOH and the PA Asthma            DOH will obtain funding for the program which will Session notes populate a draft plan template.                                                        Franca         Agriculture           08-09   Open
                      Plan Update                    Partnership (organized and maintained by the enable them to support the Partnership in their                                                                                                        D'Agostino
                      Facilitation                   ALA with over 167 participants) to update and efforts to address asthma in PA.
                                                     come to consensus on their Statewide Asthma
                                                     Control Plan every 5 years in order to obtain                                                                                                                                                                                                                         Amanda
                                                     funding for the program.                                                                                                                                                                                                                                              Barnes
Pennsylvania          PCA Grants Process             Due to furloughs, PGC has less staff to                      Failure to review and revise PCA’s grant processes Existing and redesigned workflow diagrams                                              Lary          Auditor General       09-10   Closed
Council on the        Mapping & Redesign             complete grant processing and needs to                       given the recent staffing reductions threatens     depicting the entire grant life cycle.                                               Estricher
Arts                                                 consolidate and eliminate unessential task and               timely funding for and future existence of the
                                                     consolidate workflow documentation formats,                  Commonwealth’s arts organization.
                                                     especially those sections associated with grant
                                                     funding affected by implementation of SAP and                                                                                                                                                                                                                         Brian Lentes
Fish and Boat         PFBC Hatchery Cost             the recent reorganization of Comptroller
                                                     Given the need to cut costs in these difficult               More cost effective hatchery operations will better Summary report of the workgroups proceedings                                          Glenn         Banking               10-11   Hold
Commission            Containment                    fiscal times, the PFBC is looking for savings                position the PFBC to be able to hold off longer on including a listing of cost savings ideas that were                                   Florence
                      Workgroup                      from the operation of the hatcheries which is                the need for license increases.                     considered and an implementation plan for those
                                                     their major cost center.                                                                                         recommended for advancement.

                                                                                                                                                                                                                                                                                                                           Charles Jones
Pennsylvania          PEMA Emergency       EM task force management and staff need                                Improved operation of both PEMA and task forces                  Notes from the 9/15 meeting and a high level                             Glenn         Civil Service                 Cancelled
Emergency             Management Post      assistance in identifying issues and areas for                         in being prepared to deliver needed services.                    process map of the training request process which                       Florence       Commission
Management            Conference Executive improvement.                                                                                                                            was an added task for OSS as a result of the 9/15
Agency                Session Facilitation                                                                                                                                         event.

                                                                                                                                                                                                                                                                                                                           Cindy Presley
Fish and Boat         PFBC Property                  The main risks are slower implementation of                  Benefits include increased access to fishing and                 Report containing observations and                                       Glenn         Commission on
Commission            Services and Boating           access areas, lost revenue due to dated and                  greater revenue to the PFBC other than through                   recommendations. Expanded to help with revising                         Florence       Crime and
                      Access Work and                expired agreements, and encroachment on                      license fees.                                                    their project tracking and establish quarterly                                         Delinquency
                      Staffing Assessment            PFBC properties.                                                                                                              reporting performance measures and
                                                                                                                                                                                   documentation of work processes.                                                                                                        Franca
                                                                                                                                                                                                                                                                                                                           D'Agostino
Fish and Boat         PFBC Species Impact            Not improving the Species Impact Review                      A more timely SIR process results in timely                      A summary report including documentation of a SIR                        Glenn         Community and
Commission            Review Process                 process endangers aquatic resources and the                  information to DEP and PennDOT in their                          process that takes less time to complete.                               Florence       Economic
                      Improvement                    ability of the division to address other needed              consideration of permits effecting PA aquatic                                                                                                           Development
                                                     functions.                                                   resources.

                                                                                                                                                                                                                                                                                                                           Frank Yoder
Pennsylvania          PEMA Hazard                    PEMA requested assistance to map out                         An optimized Hazard Mitigation program will result               A summary report including As-Is and To-Be                            Steve Kralik     Conservation and
Emergency             Mitigation Mapping             processes, assess staffing, and provide                      in PEMA being able to federally fund various                     process maps, a review of other states best                                            Natural Resources
Management                                           independent program assessment due to                        programs across the state to improve the                         practices, and recommendations on utilization of
Agency                                               staffing, organizational changes and the new                 preparedness in responding to natural disasters.                 staff resources.
                                                     Hazard Mitigation program.                                                                                                                                                                                                                                            Glenn
                                                                                                                                                                                                                                                                                                                           Florence
Office of             OA Verizon Transition          A number of state buildings may not have                     Buildings have the required work completed in                    Access agreements for DGS managed buildings.                            Molly          Corrections
Administration        Facility Readiness             telephones or computers by the February                      time to transition and employees will be able to                 Access agreements for PennDOT buildings.                              Dougherty
                      Assessment and                 2011 transition date due to new wiring and                   use their phones and computers.                                  Facility status tracking report.
                      Tracking                       electrical requirements.

                                                                                                                                                                                                                                                                                                                           Heather Tyler
Military &            DMVA-SEVC Climate              The DMVA headquarters management                             Develop better staff/management relations,       Climate assessment survey in online and paper                                            Rick          Education
Veterans Affairs      Assessment 2010                requested assistance to improve the working                  develop more employee-driven practices, improve versions, summary report, and half-day facilitation                                     Freeman
                                                     environment at SEVC in Spring City.                          moral, reduce the number of facility grievances. with staff/management to prioritize survey findings
                                                                                                                                                                   and develop workgroups to identify
                                                                                                                                                                   recommendations, solutions, and recommendations.                                                                                                        Jennifer
                                                                                                                                                                                                                                                                                                                           Bustamante
Insurance             Mcare Workflow                 Mcare's current workflow documentation is                    Process enhancements and decision resulting from Workflow documentation and recommendations for                                           Lary          Environmental
                      Documentation and              dated and needs updated. Workflow diagrams                   this review will ensure more timely and equitable redesign for all of Mcare's core business functions                                   Estricher       Hearing Board
                      Redesign                       will assist in determining whether to                        payment of claims against the fund which protects generated in Visio 2003 software.
                                                     update/modify existing technology or to                      the citizens of the Commonwealth against
                                                     acquire a commercial-off-the-shelf-software -                economic hardship and enhances the
                                                     solution (COSSS)                                             Commonwealth as the fiduciary agent.                                                                                                                                                                     Jim Kreider
Health                Health and Welfare             Two agencies evacuated and relocated 200                     By addressing issues, such as how to define roles                Summary report of findings based on 4 after action                      Molly          Environmental
                      Bldg evacuation and            employees without an understanding of how                    and responsibilities during an event, agencies are               review discussions with employees, executive                          Dougherty        Protection
                      relocation AAR                 their COOP plans helped or hindered.                         better able to continue their operations with                    leaders and agency COOP teams.
                                                                                                                  limited disruption of services to customers.                     Results of a survey of employees affected by the
                                                                                                                                                                                   relocation.
                                                                                                                                                                                                                                                                                                                           Lary Estricher
State,                Speech and language The board only functions in a reactive mode    A focused proactive board plan will ensure                                                Session notes and a draft plan template                                 Franca         Fish and Boat
Department of         Board Strategic     and misses opportunities to move forward in    improve the services provided to the speech,                                                                                                                    D'Agostino       Commission
                      Planning            improving services for the speech, hearing and hearing and language communities.
                                          language communities.
                                                                                                                                                                                                                                                                                                                           Molly
                                                                                                                                                                                                                                                                                                                           Dougherty
Historical &          Board Strategic                The changing environment at PHMC dictates                    Citizens will see PHMC implementing voiced                       Survey Results and Session notes                                        Franca         Game Commission
Museum                Planning (Survey,              they relook at their strategic plan in order to              priorities or have dialog as to why they can not.                                                                                      D'Agostino
Commission            Listening Sessions)            redirect resources and move toward
                                                     achievable, acceptable goals.

                                                                                                                                                                                                                                                                                                                           Rick Freeman
Revenue               Lottery's Instant              The existing process is not scaled to meet the               Retailers will receive the current amount of funds               As-is flow chart and opportunity document                               Franca         General Counsel
                      Ticket Pack                    rising ticket needs resulting in accounting and              in an acceptable timeframe.                                                                                                            D'Agostino
                      Management Process             auditing errors.



                                                                                                                                                                                                                                                                                                                           Steve Kralik
Fish and Boat         PFBC Strategic                 PFBC has significant remaining infrastructure                Provided a framework for prioritizing and                        A summary reporting on Requirements Matrix                               Cindy         General Services
Commission            Planning                       funding needs.                                               monitoring infrastructure needs for the period of                identifying prioritized projects and objectives;                        Presley
                                                                                                                  2010-2015.                                                       Convened a cross functional workgroup charged
                                                                                                                                                                                   with identifying infrastructure planning needs for
                                                                                                                                                                                   2010-2015; Post Agency Plan validation exercise to                                                                                      Wha Lee
                                                                                                                                                                                   validate priorities for Commissioners' meeting in                                                                                       Strohecker
Fish and Boat         2010 Agency Climate            Agency morale was reportedly low; various                    Improved morale leads to a happier workforce. A                  2010.
                                                                                                                                                                                   Results of the agency climate survey; assistance                      Steve Kralik     Governor’s
Commission            Survey                         workforce issues were thought to exist.                      happier workforce is more productive on all fronts. with workgroup formation and meeting facilitation.                                                  Commission on
                                                     Employees were in need of assistance                                                                                                                                                                                 Children & Families
                                                     identifying strategies for improvement.



Banking               Division of Fiscal and         Job classifications, position descriptions and               A rebuild of the organizational reporting structure              A report, recommending alignment of the Division’s Brian Lentes                        Health
                      Support Services               organizational reporting structures are                      and business processes, specifically in the revenue              responsibilities, revenue practices, position
                      Organizational                 restricting the agency’s ability to meet                     accountability areas, maximized existing resources               descriptions and the adoption of an agency-loaned
                      Assessment                     administrative demands; this was also                        supported by current and projected revenue                       employee. *AGENCY REQUESTED OSS TO HOLD
                                                     reinforced with the downturn in the economy                  streams.                                                         DELIVERABLE UNTIL FINAL INTERNAL STAFF
                                                     and fiscal year 2009-10 rebudgeting requests.                                                                                 AND OSS/EXEC/STAFF MTGS TOOK PLACE (MID
Military &            Division of Veterans           Division has experienced significant turnover                More effective use of Division personnel and IT                  A report with recommendations on alternate
                                                                                                                                                                                   OCT)                                                  Charles                          Historical &
Veterans Affairs      Affairs Organizational         and pending work due to furloughs and                        resources to expedite veterans claims processing.                organizational structures; time estimates of claim                       Jones         Museum
                      Review                         retirements. With limited resources and                                                                                       processing work per program, planning guidance                                         Commission
                                                     expected increase in # of veteran claims, the                                                                                 that identifies need to align IT and access specific
                                                     processing and quality in the administration                                                                                  local, state, and federal information systems with
                                                     and delivery of veteran benefits is a concern.                                                                                point of contact, designed to improve veterans
                                                                                                                                                                                   claims processing with fewer financial and
    Agency             Project name                     Problem statement                                 Government improvement                                        Deliverables                         Project
                                                                                                                                                                                                             manager
                                                                                                                                                                                                                                                                       Staff
                                                                                                                                                                                                                                 Agency          FY   Status   Type
                                                                                                                                                                                                                                                                      names


Military &         DMVA Armory Staff      There have been ongoing concerns about the           Improved organization, staffing, and contracting      Report including findings and recommendations.           Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and      decisions for the operation of the state armories.    Recommendations include five organization options,       Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                    three contract options, and seven process
                                          armories.                                                                                                  improvements with specific suggestions on what to
                                                                                                                                                     pursue.


General Services Bureau of Vehicle        Budget constraints have negatively impacted           Insight into how other entities both public and      A report which details survey responses specific to      Charles      Insurance
                 Management - Vehicle     ability to replace fleet vehicles and meet           private manage vehicle fleets.                        cost, volume, and disposition of vehicles managed         Jones
                 Fleet Data Collection    agency's vehicle services demands (repair,                                                                 by private and public entities.
                 Survey                   replacement, lease costs, etc).



General Services Bureau of Vehicle        Budget constraints have restricted BVM's        Liaison's will receive more up to date information         A report which details survey responses specific to      Charles      Juvenile Court
                 Management -             ability to purchase or replace vehicles. There  about policies and directives that govern vehicle          levels of satisfaction regarding service of BVM           Jones       Judges'
                 Customer Satisfaction    is reason to believe this may negatively impact management.                                                personnel.                                                            Commission
                 Survey                   agency liaison's level of satisfaction with BVM
                                          service - timeliness and quality particularly.


Environmental      Climate Change         To identify the potential impact of climate          DEP will have researched data compiled by a           Serve as the facilitator at the bi-monthly CCAC          Amanda       Labor and Industry
Protection         Advisory Committee     change and greenhouse gases in Pennsylvania          diverse group in the form of a climate change         meetings, including assisting in the creation of         Barnes
                   Facilitation           by utilizing a CCAC that will advise the             action plan, annual greenhouse gas inventories,       meeting agendas, facilitating as necessary during
                                          department pursuant to Act 70 of 2008                impact assessments, and a voluntary greenhouse        the meetings, and providing post-meeting feedback
                                                                                               gas emissions registry that can be used in the        as appropriate.
                                                                                               department's decision making process.
Office of          Asian American Town    There are members of the Asian American       Issues, solutions and recommendations will be        A summary of issues and recommendations                           Cindy       Liquor Control
Administration     Hall Meetings          communities who desire to have the health     communicated to executive leadership for             emerging from town hall meetings.                                Presley      Board
                                          and productivity of their communities elevatedconsideration on how to improve and sustain
                                          in Pennsylvania.                              healthy and productive Asian American
                                                                                        communities in the Commonwealth. The Town Hall
                                                                                        meetings will provide insight for reference to
Fish and Boat      PFBC Organization      The Fish and Boat Commission organization     An organizational educational, is reflects a
                                                                                        trends, and social,structure that and economic       A report which reflects the results of interviews,             Steve Kralik   Military & Veterans
Commission         Assessment             structure needs to be reviewed and updated to response to current challenges will allow for better research, analysis and the proceedings of a                                   Affairs
                                          reflect current challenges.                   service delivery and increased productivity and      workgroup convened to develop and weigh
                                                                                        morale within the organization.                      organizational options.



Office of the      Stimulus Performance Pennsylvania voluntarily decided to create             Reports highlighting how the stimulus money is        Assist agencies in the creation of performance           Amanda       Milk Marketing
Budget             Measures             performance measures (in addition to all the           being spent in Pennsylvania in a format the           measures for each ARRA award and perform quality         Barnes       Board
                                        mandated ARRA reporting) for each ARRA                 average citizen can understand and relate to.         assurance checks on the data submitted quarterly.
                                        award to increase transparency and
                                        accountability of how the stimulus money is
                                        being spent.
Office of          911 Center             Multiple counties own individual or multiple         Consolidation of centers can improve response         A report that highlights opportunities for             Brian Lentes   Office of
Administration     Consolidation and      911 service centers, creating redundant              efforts and generate cost savings.                    consolidation, issues identified through past cases                   Administration
                   Funding                responsibilities and an excess in funding.                                                                 studies and county/state expenditure details.
                                                                                                                                                     *REPORT IS WRITTEN AND SECOND AND FINAL
                                                                                                                                                     REVIEW IS PENDING ONCE TIME IS AVAIL W
                                                                                                                                                     CHRISTIAN - WILL BE EARLY JANUARY
Game               Citizens Advisory      Before serving on a CAC, nominees must be            The screening process helps to better position the Spreadsheets for nominee results for wildlife               Glenn        Office of the
Commission         Committee              interviewed to determine their agreement to          CAC to make a consensus recommendation on the management units 2D, 2F, 2G, and 3C.                            Florence      Budget
                   nomination screening   represent a specific stakeholder group and           deer heard for the PGC to consider in their doe
                                          agree to several requirements for particiapting.     license allocation decision.



Office of          2010 SECA Campaign The SECA campaign raised more than $4                    Identify all the factors that negatively impacted      A report listing various causes for the decline in      Amanda       Pennsylvania
Administration     AAR                million dollars every year between 2000 and              the 2010 SECA campaing enabling the program           pledges and recommends on improvements for the           Barnes       Commission for
                                      2008. The campaign fell just shy of that mark            office to mitigate the factors and/or adjust their    2011 campaign. The report will also contain results                   Women
                                      in 2009 with collections of $3.9M. In 2010,              campaign strategy resulting in higher                 from the numerous surveys and interviews that will
                                      however, the SECA campaign raised only                   contributions for the 2011 campaign.                  be conducted.
                                      $2.7M; the lowest amount since 1988.
Office of          Commuter Benefit       The commuter benefit program was cancelled      Solicit and analyze feedback from non-              A summary report of survey and interview                        Charles      Pennsylvania
Administration     Program                in 2007 and then re-launched in May of 2009.    participating employees in metropolitan areas to    highlights.                                                      Jones       Council on the Arts
                                          Despite a re-focused marketing initiative       learn about their perceptions about why
                                          employee enrollment remains consistently low.   enrollment continues to lag and use that
                                                                                          information to formulate a strategy to position the
                                                                                          bureau to market the program in a way that
Banking            Office of Financial    OFE's staff has changed since the office's      increases enrollment.
                                                                                          A public that is educated and understands the       A one-day meeting that will focus on team building            Jim Kreider    Pennsylvania
                   Education Team         creation, and so has the demand for their       resources available for financial management is a between the office personnel and a document                                    Emergency
                   Building               services. The increase in public need for       public that is capable of making more sound         detailing the offices objectives and priorities.                             Management
                                          financial education has created the subsequent financial decisions and more likely to contribute to                                                                              Agency
                                          need for OFE to re-examine their priorities and government revenues, which allows government
                                          objectives as an office.                        to provide better services.
Agriculture        Keystone                                                                  A more cohesive KILE where the whole is viewed A one-day facilitated strategic planning session                  Amanda       Pennsylvania
                   International          KILE is at a crossroads. Some Board members as importantly as the individual parts, as well as a followed by a bound strategic plan for the Board to                Barnes       Gaming Control
                   Livestock Exposition   believe a Keystone Plan is needed where the shared plan for the future addressing the funding use to focus their future efforts.                                                 Board
                   Strategic Planning     entitiy, as a whole, has a specific vision for the challenges that lie ahead.
                                          future taking into account the funding changes
                                          they have and expect to encounter.
Labor and          Offic of Vocational    To retain fed.funding, OVR must fill new &    Work will promote flow of funding and ensure                 Moderate focus groups and public meetings;             Jim Kreider    Pennsylvania
Industry           Rehab. Statewide       more extensive federal requirements. OSS will provision of vital services to Pennsylvanians with           conduct interviews; analyze received data; written                    Health Care Cost
                   needs assessment       provide expertise and needed staffing.        disabilities.                                                report                                                                Containment
                                                                                                                                                                                                                           Council


Health             Workteam Facilitation Facilitation skills among nursing consultants in      Assist nursing consultants with facilitating forums   Lead a skills building workshop for the nursing          Glenn        Pennsylvania
                   Training              the Department of Health regions vary.                that inform citizens about services available to      consultants focusing on areas identified by the         Florence      Higher Education
                                         Nursing consultants will be taking over the           medically fragile children and youth.                 nursing consultants themselves.                                       Assistance Agency
                                         responsibility of facilitating quarterly forums,
                                         previously performed by a contactor.


Insurance          Federal Health Care   PID's fragmented understanding           of the       Effective grant management and implementation          A project management structure outlining roles          Franca       Pennsylvania
                   Reform Grants Project different components and requirements of              ensures PA citizens are provided with a               and responsibilities. An inventory of all four grant   D'Agostino     Housing Finance
                   Management            these four grants may result in grant acitivites,     customized approach that is more effecitve for PA,    activities. An assessment of the resources available                  Agency
                                         milesones and deadlines not being properly            instead of a general federal approach.                to implement successfully, and a Project Plan for
                                         identified,   communicated,      assigned    and                                                            the implementation of each of the four grants.
                                         monitored which may result in PID loosing
Commission on      Cross Systems         grant funds.
                                         Victim's services are projected to receive fewer      The cross systems workgroup, charged with              Develop meeting agendas, compile meeting              Steve Kralik   Pennsylvania
Crime and          Workgroup Facilitation dollars over time without any decrease in the        addressing the organizational capacity and             minutes/notes, and recommendations made by the                       Human Relations
Delinquency                               need for services.                                   sustainability of victim services for the next five to group.                                                               Commission
                                                                                               ten years, will improve a system used by over
                                                                                               450,000 victims of crime through 245 agencies
                                                                                               across the commonwealth.
Office of          Mentoring Program      The Office of Administration manages a               An effective mentoring program has the potential A report and presentation of survey results which             Charles      Pennsylvania Public
Administration     Mid-Program            mentoring program and frequently assesses            to increase participants job satisfaction. In         provide insight into participant's perceptions.           Jones       School Employees'
                   Evaluation             the satisfaction level of participants to identify   addition, program expenditures can be better                                                                                Retirement System
                                          challenges, suggestions and/or                       justified if program participant's perceptions of the
                                          recommendations for improvement.                     program's objectives are favorable.


                                                                                                                                                                                                                           Pennsylvania State
                                                                                                                                                                                                                           Employees'
                                                                                                                                                                                                                           Retirement System



                                                                                                                                                                                                                           Pennsylvania State
                                                                                                                                                                                                                           Police
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                                           Staff
                                                                                                                                                                                                                      Agency         FY   Status   Type
                                                                                                                                                                                                                                                          names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.


                                                                                                                                                                                                                Pennsylvania State
                                                                                                                                                                                                                System of Higher
                                                                                                                                                                                                                Education



                                                                                                                                                                                                                Port of Pittsburgh
                                                                                                                                                                                                                Commission




                                                                                                                                                                                                                Probation and
                                                                                                                                                                                                                Parole




                                                                                                                                                                                                                Public Employee
                                                                                                                                                                                                                Retirement
                                                                                                                                                                                                                Commission



                                                                                                                                                                                                                Public Utility
                                                                                                                                                                                                                Commission




                                                                                                                                                                                                                Public Welfare




                                                                                                                                                                                                                Revenue




                                                                                                                                                                                                                Securities
                                                                                                                                                                                                                Commission




                                                                                                                                                                                                                Sexual Offenders
                                                                                                                                                                                                                Assessment Board




                                                                                                                                                                                                                State Ethics
                                                                                                                                                                                                                Commission




                                                                                                                                                                                                                State Tax
                                                                                                                                                                                                                Equalization Board




                                                                                                                                                                                                                State Treasurer




                                                                                                                                                                                                                State, Department
                                                                                                                                                                                                                of




                                                                                                                                                                                                                Transportation




                                                                                                                                                                                                                Turnpike
                                                                                                                                                                                                                Commission
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                Agency   FY   Status   Type
                                                                                                                                                                                                                                              names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                Agency   FY   Status   Type
                                                                                                                                                                                                                                              names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                Agency   FY   Status   Type
                                                                                                                                                                                                                                              names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                Agency   FY   Status   Type
                                                                                                                                                                                                                                              names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                Agency   FY   Status   Type
                                                                                                                                                                                                                                              names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                Agency   FY   Status   Type
                                                                                                                                                                                                                                              names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                Agency   FY   Status   Type
                                                                                                                                                                                                                                              names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                Agency   FY   Status   Type
                                                                                                                                                                                                                                              names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                Agency   FY   Status   Type
                                                                                                                                                                                                                                              names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.
    Agency            Project name                      Problem statement                              Government improvement                                      Deliverables                       Project
                                                                                                                                                                                                      manager
                                                                                                                                                                                                                                               Staff
                                                                                                                                                                                                                Agency   FY   Status   Type
                                                                                                                                                                                                                                              names


Military &         DMVA Armory Staff      There have been ongoing concerns about the        Improved organization, staffing, and contracting     Report including findings and recommendations.       Amanda
Veterans Affairs   Levels and Contract    productivity of staff, the number of staff, and   decisions for the operation of the state armories.   Recommendations include five organization options,   Barnes
                   Utilization Assessment the use of contracts in maintaining the                                                                three contract options, and seven process
                                          armories.                                                                                              improvements with specific suggestions on what to
                                                                                                                                                 pursue.
Ref # Task                                         Description                                                                         Assigned to:                Status Notes
      Organization requests                        Services as the point of contact for OA/HR in commenting on organization            Lary
 1                                                 requests in accord with MD 260.1.
 2    HRM newsletter                                                                                                               Jim
 3    COTO website                                                                                                                 Jim
      OSS website                                  Team is responsible for managing the OSS website including writing content,     Glenn, Charles, Rick, and Jim
                                                   making updates, and staying abreast of OA website policy and changes as well as
                                                   looking for places to link within the OA website.
 4
 5    Commonwealth Organization Chart                                                                                                  Jim
 6    State Data Center Contract                                                                                                       Someone else
 7    OSS performance measures tracking                                                                                                Glenn
      OSS performance measures reporting           Responsible for organizing the collection of OA performance measures and            Charles                     Working with Kathy Reitz and Agency Reps to update and report OA
                                                   inputting them into the performance plan database. Liaison between Office of                                    performance plans.
                                                   Performance Improvement and agency reps to ensure plans are revised, updated
 8
                                                   and submitted for budget request.
 9    COTO agency lodging card                                                                                                         Jenn
      Records retention liaison                                                                                                        Steve                       COTO is due to be integrated into OSS records inventory by mid-November
 10                                                                                                                                                                2010.
      OA Broadband Stimulus Tracking Weekly Rpt    Review 18 different web sites for updates in broadband development that may         Rick                        Expected to end no later than December 2010.
                                                   impact the PA state government.                                                                                 Completed
 11
      CoG program                                  Assist agencies with continuity readiness. Implement strategic priorities as        Molly
 12                                                defined by the steering committee.
 13   OA Customer Satisfaction Survey              Bi-annual deployment and analysis for all bureaus within OA                         Franca                      On-going Jan./July Deploy. Dec/June analysis
      OA HRSC Reporting and Governance Committee   Weekly and biweekly reporting processes and monitoring duties for Christian         Brian                       On-going
                                                   Soura and Jim Honchar, along with facilitation of bimonthly Governance
 16                                                Committee meetings.
      Telework Pilot                               Create documents for consideration regarding an enterprise-wide telework            Amanda
 17                                                program (initially began as an OA Telework Pilot program)
      OSS/COTO/ERM/COG Budget Assistance           Serve as liaison between OSS/COTO/ERM/COG and OAS, and assist the office with       Amanda
                                                   budgeting, spending plans, complement management, procurement, and facilities
 18                                                management.
      OSS Ideas Welcome                            Manages ideas welcome web page which has a data submission and a record             Charles                     On-going
                                                   browser portlet that allows internal and external users to submit ideas about how
                                                   to improve government and notifies OSS resource account and specific managers.
 19
      CIO Survey - Disaster Recovery               Working on survey to collect CIO feedback about DR and COG preparedness.            Charles                     Closed
 20
      CIO Evaluation Day Surveys                   Bi-monthly survey of CIO to rate level of satisfaction with presenters and technical Charles                    On-going
 21                                                content.
      WebEx Pilot Survey                           Collect info about user satisfaction with functionality of WebEx Connect             Charles                    On-going
 22                                                application.
      OA Quality Center Survey                     Collect information about target audience experience with collecting IT              Charles                    On-going
 23                                                requirements for application development.
 24   DPW- OGC annual meeting                      One hour Training session on Change and Change Management                            Franca/Molly               Closed
 25
 26
 27
 28
 29
 30
 31
 32
Item   Course Title                                 Short Description                                              Course Length and     Date(s)       Cost Other Costs    Employee(s)         Notes                                         Key Lessons Learned                               Recommend for Why yes or no?
                                                                                                                   Format (Classroom,                       (Explain in                                                                                                                       others? (Yes/No)
                                                                                                                   online)                                  Notes)
1      OA-KAL Requirement 1 for Program and IT      Instruction for managing, eliciting, writing, prioritizing and 1 day Classroom       9/29/2010        0                Cindy Presley       This Requirement I course is 1 of a three     Improved understanding of concepts for risks,          Yes      Yes. It will assist you as a non-IT manager, to
       Professionals                                validating IT requirements                                                                                                                 course series.                                issues, and changes in projects impact                          better understand the IT components that may
                                                                                                                                                                                                                                             project delivery. Learn how software tools can                  become a part of your total project package.
                                                                                                                                                                                                                                             help manage project changes




2      OA-KAL Requirement 2 Use Cases for IT        A refresher on requirements terms and writing tips, ,        1/2 day Classroom       10/1/2010        0                Cindy Presley       This Requirement II course is 2 of a three    The distinct roles for developers vs.                  Yes      Yes. As a non-IT manager, you will be able to
       Projects                                     where each student works on use cases in sample                                                                                            course series.                                design- implementation                                          distinguish better methods to determine what are
                                                    projects and is exposed to six use cases overall.                                                                                                                                                                                                        the customer needs.




3      OA-KAL Requirement 3 Designing Reports in A course that defines reports and provides guidelines on     1/2 day Classroom          10/7/2010        0                Cindy Presley       This Requirements III course is 3 of a 3      How to create reports through practical                Yes      Yes. As a non-IT manager, a staff person will be
       IT Projects                               effective ways to elicit requirements that are useful during                                                                                  course series.                                application. How to define the                                  able to distinguish better methods to reach
                                                 the design phase.                                                                                                                                                                           appropriate definition and use of a                             project success and to meet the customer's
                                                                                                                                                                                                                                             report.                                                         needs.



4      Strategic Planning for non-profits           To understand the day-to-day impact of having a strategic 3 hr. classroom            10/6/2010    $30.00               Franca D'Agostino   Commonwealth did not pay. OSS could                                                                  No       The level OSS is at in strategic planning went far
                                                    plan, how to use it, who to involve in the process, how to                                                                                 teach it. Very superficial                                                                                    beyond what they covered in the session.
                                                    assess your organization’s capabilities, and evaluate
                                                    opportunities to




5      Six Sigma Lean & DFSS                        Instruction on Lean principles and Six Sigma concepts        Completion of on-line   9/5/2010      $395                Steve Kralik                                                                                                             Yes      Good introduction to concepts. Advanced material
                                                    related to project design.                                   curriculum                                                                                                                                                                                  really focused on business/manufacturing
                                                                                                                                                                                                                                                                                                             environment.




6      Pennsylvania Governor's Conference for       Conference with keynote speakers and breakout sessions       One day in Pgh          10/14/2010       0               0 Amanda Barnes      OA Secretary's office covered the cost of the 1. True organization of your life is                   Yes      Great opportunity to focus on yourself and specific
       Women                                        focused on topics and issues of interest to the women of                                                                                   conference and the hotel                      unrealistic and unattainable - rather                           areas you would like to improve
                                                    Pennsylvania                                                                                                                                                                             work on organizing sanely
                                                                                                                                                                                                                                             2. Presence is a habit, something you
                                                                                                                                                                                                                                             build over time
                                                                                                                                                                                                                                             3. Important aspects of Presence: 1)
                                                                                                                                                                                                                                             What you say, 2) How you say it, & 3)
                                                                                                                                                                                                                                             Who hears it
                                                                                                                                                                                                                                             4. Success does not come from
                                                                                                                                                                                                                                             knowing, it comes from doing
                                                                                                                                                                                                                                             5. "I deserve to be happy. I give
                                                                                                                                                                                                                                             myself permission to be guild-free" -
7      OA-KAL Resolving Conflict within Your Team   To provide leaders with the skills and tools necessary to    4 hour, classroom       9/1/2010        55               0 Amanda Barnes                                                    Vera Cornish
                                                                                                                                                                                                                                             Key actions for resolving conflicts within             No       I would NOT recommend this class. I did not feel
                                                    address and resolve conflicts between team members.                                                                                                                                      your team: 1) Describe the issue,                               like I learned anything about truly resolving real
                                                                                                                                                                                                                                             2)State the impact on results, 3)Invite                         conflicts in the class
                                                                                                                                                                                                                                             an open exchange of reactions, 4)Ask
                                                                                                                                                                                                                                             for suggestions on ways to proceed, &
                                                                                                                                                                                                                                             5) Gain agreement on next steps.

8      OA-KAL Requirement 1 for Program and IT      Instruction for managing, eliciting, writing, prioritizing and 1 day Classroom       9/29/2010        0                Charles Jones       This Requirement I course is 1 of a three     Improved understanding of concepts for risks,          Yes      Yes. It will assist you as a non-IT manager to
       Professionals                                validating IT requirements                                                                                                                 course series.                                issues, and changes in projects impact                          better understand the IT components that may
                                                                                                                                                                                                                                             project delivery. Learn how software tools can                  become a part of your total project package.
                                                                                                                                                                                                                                             help manage project changes

9      OA-KAL Requirement 2 Use Cases for IT        A refresher on requirements terms and writing tips, where 1/2 day Classroom          10/1/2010        0                Charles Jones       This Requirement II course is 2 of a three    The distinct roles for developers vs.                  Yes      Yes. As a non-IT manager you will be able to
       Projects                                     each student works on use cases in sample projects and is                                                                                  course series.                                design- implementation                                          distinguish better what the customer needs are.
                                                    exposed to six use cases overall.




10     OA-KAL Requirement 3 Designing Reports in A course that defines reports and provides a guideline on       1/2 day Classroom       10/7/2010        0                Charles Jones       This Requirement III course is 3 of a three   How to design a computer report                        Yes      The course helps attendees distinguish between
       IT Projects                               effective ways to elicit requirements that is useful during                                                                                   course series.                                through practice on a sample project.                           requirements -the what-and deliverables - the how
                                                 the design phase.                                                                                                                                                                                                                                           and how to elicit report requirements that are
                                                                                                                                                                                                                                                                                                             useful in the design phase. Attendees use case
                                                                                                                                                                                                                                                                                                             studies to elicit report requirements, document,
                                                                                                                                                                                                                                                                                                             and mock up a basic report .


11     OA-KAL Fundamentals of MS Project            Introduction & basic use of MSProject                        1/2 day (3 hrs.).       9/17/2010        0                Frank Yoder         Optional curriculum for aspiring PMs, but     That MSProject is not complicated, is                  Yes      MSProject does not need to be intimidating and
                                                                                                                 Classroom.                                                                    worthwhile to have in the back pocket, if not very powerful, is underused.                                    can be used effectively in "basic" mode. Ed used
                                                                                                                                                                                               used outright.                                                                                                the very effective "learn by doing" method.

12     OA-KAL Managing Risks, Issues and Changes Understanding and overcoming three distinctly different         1 day. Classroom.       9/23/2010        0                Frank Yoder         Recommend reviewing the notes periodically That nearly every project/PM will face a                  Yes      A topic universally applicable to OSS. Somewhat
                                                 difficulties encountered by ALL projects.                                                                                                     because there's many facets to a risk, issue risk, issue or change -- and I better                            interesting, too.
                                                                                                                                                                                               and change.                                  know the difference.
13   OA-KAL Requirement 1 for Program and IT   introduction to gathering & defining a project's            1 day. Classroom.       9/29/2010         0            Frank Yoder           Ed Uravic's notes are clear, well-written &     Requirements gathering absolutely is           Yes, highly   Not defining requirements, just jumping into a
     Professionals                             requirements -- step #1.                                                                                                                 good for future reference.                      step#1 of any project, and there are                         projects = high probability of failure and
                                                                                                                                                                                                                                        multiple techniques for gathering this                       guaranteed frustration & wasted effort. Ed teaches
                                                                                                                                                                                                                                        customer insight.                                            simple & effective techniques to help ensure
                                                                                                                                                                                                                                                                                                     project success.
14   OA-KAL Requirement 2 Use Cases for IT     Defining and applying another technique for eliciting and   1/2 day (3 hrs.).       10/1/2010         0            Frank Yoder           Advise keeping & referring to notes because Use cases provide an especially good               Yes, but…     This course is academic, somewhat esoteric and
     Projects                                  writing project requirements. Use cases are, in effect, a   Classroom.                                                                   use cases aren't like riding a bicycle;     requirements gathering methodology for                           applying to the real world likely will take place in
                                               story with actors, roles, expectations, etc.                                                                                             practice makes perfect.                     off-the-shelf software.                                          rare circumstances. It's interesting information,
                                                                                                                                                                                                                                                                                                     just that I think it has limited application.

15   OA-KAL SAP Non-PO Invoice Processing      Understand Non-PO invoice processing, access Non-PO         1 day. Classroom.       11/17/2010        0            Wha Lee Strohecker    Mandatory training session to fulfill new role Learned how the invoicing processing               Yes        Yes for only invoice verifiers
                                               invoices and credit memos, review one time vendors,                                                                                      of invoice verifier                            works
                                               reject Non-PO invoices, payment options
16                                             Review of the process and technique of performing and       1/2 day (3 hrs.).       11/17/2010        0            Jennifer Bustamante                                                   The adaptability of the aar process               Yes        Yes because it reviews a basic process that I
     OA-KAL How to Conduct an After Action     after action review.                                        Classroom.                                                                                                                                                                                believe all employees of OSS should know how to
     Review (AAR)                                                                                                                                                                                                                                                                                    properly execute.
17   OA-KAL Effective Writing                                                                              1 day. Classroom.       11/30/2010        0            Wha Lee Strohecker                                                    Good review of avoiding redundancies              Yes        Good review of improving writing skills
                                               The workshop includes techniques to effectively plan,                                                                                                                                    (i.e., "plan ahead" should be "plan."
                                               organize, and edit written materials. A portion of the                                                                                                                                   When writing, you should write for a 7th
                                               workshop will focus on common grammar and punctuation                                                                                                                                    grade level.
                                               rules. Techniques for writing with clarity, brevity, and
                                               impact are emphasized in the program.
18   KAL Managing for the Ages: Multiple       The training examines how to accommodate employees          8:30 - 4:00             12/2/2010         0            Cindy Presley         Good to build client relationships and          Improved my understanding for operating           Yes        I suggest that it become mandatory. There are
     Generations in the Workplace              differences; create workplace choices and operate from a                                                                                 achieve business objectives in project work     with the four generations in the                             many meaningful lessons that would strengthen
                                                                                                                                                                                                                                                                                                     and add value to productivity and work.
                                               sensible management style and respect competence and                                                                                                                                     workplace at different life stages,
                                               initiative.                                                                                                                                                                              conflicting perspectives, expectations, and
                                                                                                                                                                                                                                        needs. 2) Learned best practices to foster
                                                                                                                                                                                                                                        understanding, leverage strengths, and
                                                                                                                                                                                                                                        avoid unhealthy conflict, improve
                                                                                                                                                                                                                                        productivity, and build teamwork.
19   Coaching to Improve Performance and       Highlighted the benefits of coaching employees and peers, 8:30am-3:00pm             12/14/2010      $42            Amanda Barnes         Even though coaching seems like a basic         Participants learn how to effectively              Ye        The course broke coaching down into a few very
     Increase Productivity                     as well as provided multiple opportunities to "try" the                                                                                  topic and is an activity many of us             coach individuals to improve                                 easy steps. It also highlighted how poorly
                                               coaching tips.                                                                                                                           frequently do with our clients, this training   individual performance, increase                             coaching someone can actually be detremental and
                                                                                                                                                                                        helped me to refine my coaching skills and                                                                   hurt someone's self-esteem.
                                                                                                                                                                                                                                        productivity, and build teamwork.
                                                                                                                                                                                        to acknowledge little pieces of it that often
                                                                                                                                                                                        get overlooked when we get busy.

20   Grant Management & Subrecipient           The Accountability & Transparency Office offered this class 1:00pm-4:00pm           12/13/2010        0            Amanda Barnes         The course was value even to non-ARRA           The course reviewed:                              Yes        Clifton Gunderson LLP was brought in to teach the
     Monitoring                                to ARRA recipients to assist new grantees with how to                                                                                    recipients as a guide to how to manage and      -Grant life cycle                                            class. It was nice to have outside audit experts
                                               properly montior and manage subrecipients                                                                                                monitor subrecipeints. The information          -Compliance requirements                                     who know the topic very well.
                                                                                                                                                                                        could also be viewed as information the         -Monitoring activities
                                                                                                                                                                                        Federal government will be looking at PA for    -Importance of putting things in writing
                                                                                                                                                                                        when they manage and monitor grants we          (if it is not in writing - it doesn't exist)
                                                                                                                                                                                        receive.                                        -Audit requirements
                                                                                                                                                                                                                                        -FFATA new requirements
                                                                                                                                                                                                                                        -Past CoP audits and suggestions for
                                                                                                                                                                                                                                        improvement
21   Six Sigma Lean & DFSS                     Instruction on Lean principles and Six Sigma concepts       Completion of on-line   12/30/2010     $395            Brian Lentes          Strictly concepts and theory - no hands-on      Introduction to: Six Sigma design and             Yes        Good introduction to concepts. Advanced material
                                               related to project design.                                  curriculum                                                                   project work. Very good textbook.               Lean practice, recognizing opportunities,                    really focused on business/manufacturing
                                                                                                                                                                                                                                        data-driven management methods,                              environment.
                                                                                                                                                                                                                                        maximizing resources, process behavior
                                                                                                                                                                                                                                        charts and measurement systems
                                                                                                                                                                                                                                        evaluations

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                                                                                                                                   Subtotals:   $917.00   $0.00

                                                                                                                                   TOTAL:       $917.00

				
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