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									                                                Fact File
                                            QANTAS AT A GLANCE
HISTORY Qantas is the world's second oldest airline. It was founded in the Queensland outback in 1920 and
is Australia’s largest domestic and international airline. Qantas is recognised as one of the world's leading long
distance airlines, having pioneered services from Australia to North America and Europe. The Qantas Group
employs approximately 38,000 staff across a network that spans 142 destinations (including codeshare
services) in Australia, the Asia-Pacific, the Americas, Europe and Africa.

BUSINESS and INVESTMENTS The company's main business is the transportation of passengers. In
addition to the flying businesses, the Qantas Group operates a diverse portfolio of airline-related businesses.
These include Qantas Engineering, Airports, Catering, Qantas Freight and Qantas Holidays. Qantas Airways
Limited owns 44.5 per cent of Orange Star, which owns and operates the value-based intra-Asia airlines
Jetstar Asia and Valuair, based in Singapore. Qantas also holds a 46.3 per cent shareholding in Air Pacific.

ROUTES The flying businesses of the Qantas Group are grouped under two major brands-Qantas and
Jetstar. Domestically, Qantas, QantasLink and Jetstar operate over 5,000 flights a week serving 62 city and
regional destinations in all states and mainland territories. Qantas also operates more than 250 domestic
flights a week within New Zealand. Internationally, Qantas operates nearly 700 flights a week, offering services
to 80 international destinations (including codeshare services) in nearly 40 countries. As part of the strategy to
focus on two strong brands - Qantas and Jetstar - the Australian Airlines brand will cease to exist from July

AIRCRAFT OPERATIONS The Qantas Group operates a fleet of 213 aircraft, comprising Boeing 747s, 767s,
737s and 717s, Airbus A330s and A320s, Bombardier Dash 8s, Bombardier Q400s and British Aerospace

  Passengers carried (000):     Half-year ended                                Half-year ended
                                31 December 2005                               31 December 2004
Qantas Domestic                 9,762                                          9965
Qantas International            4776                                           4812
Jetstar (including trans-Tasman 2,722                                          1,986
Total:                          17,260                                         16,548
RPKs* (m):                      45,794                                         43,907
ASKs** (m):                     59,074                                         57,402

* Revenue Passenger Kilometres (RPKs - the number of paying passengers carried, multiplied by the number
of kilometres flown)
** Available Seat Kilometres (ASKs - the number of seats available for passengers, multiplied by the number
of kilometres flown)

FINANCIAL PERFORMANCE - QANTAS GROUP For the half-year ended 31 December 2005, Qantas
reported a profit before tax of A$483.5 million, down 3.4 per cent on the half year to 31 December 2004. Net
profit after tax was $352.6 million, down 9.6 per cent on the comparative half-year. This figure reflects the
impact of the restructuring charges and fuel prices, but also reflects a lower tax expense in the comparative
2004 half-year when the Qantas Group entered into Tax Consolidations. The Directors declared a fully franked
interim dividend of 11 cents per share, an increase of 1 cent per share on the prior half-year.

Qantas Airways Limited ABN 16 009 661 901                                                          April 2006

Chief Executive Officer

             Geoff Dixon

Executive Committee

             Peter Gregg
             Chief Financial Officer and Executive General Manager Strategy
             John Borghetti
             Executive General Manager Qantas Airlines
             Kevin Brown
             Executive General Manager People
             David Cox
             Executive General Manager Qantas Engineering
             Grant Fenn
             Executive General Manager Associated Businesses
             Alan Joyce
             Chief Executive Officer Jetstar
             Rob Kella
             Chief Risk Officer

REGISTERED ADDRESS                  Qantas Airways Limited
                                    Building A
                                    203 Coward Street
                                    Mascot NSW 2020

                                    Phone        +61 2 9691 3636
                                    Fax          +61 2 9691 3339
                                    SITA         SYDXLQF
                                    Telex        20113
                                    Website      qantas.com

Qantas Airways Limited ABN 16 009 661 901                                     April 2006
                                             Fact File
THE BIRTH OF QANTAS Qantas was conceived by Lieutenants Wilmot Hudson Fysh DFC and Paul
McGinness DFC on their return from service with the Australian Light Horse Regiment and then with the
Australian Flying Corps as pilots in World War 1. In 1919 they were commissioned to find suitable landing
grounds for a Great Britain-Australia air race. After completing the survey in a Model T Ford, they were
convinced that air travel was the ideal alternative for crossing sparsely populated country where roads were
almost non-existent. They envisaged their aircraft linking Brisbane and Darwin – the capitals of Queensland
and the Northern Territory – with railheads at Charleville, Blackall, Longreach, Winton and Cloncurry. Hudson
Fysh, McGinness, and grazier Fergus McMaster registered Qantas in Brisbane on 16 November 1920. The
name Qantas comes from the initial letters of the words in the original registered title – Queensland and
Northern Territory Aerial Services Limited. The first Board meeting was held in Winton on 10 February 1921.
Qantas relocated to Longreach later that year, to Brisbane in 1930 and to Sydney in 1938. McGinness ended
up pursuing other interests but Hudson Fysh remained with Qantas for 46 years. He was knighted Sir Wilmot
Hudson Fysh in 1953 and retired as Chairman in 1966.

AERIAL JOYRIDING The company began its operations with joy rides and air taxi flights. Regular scheduled
airmail and passenger services began on 2 November 1922, from Charleville to Cloncurry in rural Queensland.
The journey of 923 kilometres took two days with an overnight stop at Longreach. Passenger ticket No. 1 was
issued to 84 year old Alexander Kennedy, a pioneer of western Queensland.

HISTORIC DEVELOPMENT Qantas has played a key role in the development of Australian and international
aviation. In 1928 it operated the first flying doctor service for the Reverend John Flynn's Australian Inland
Mission. In 1931 Qantas made its first link with Imperial Airways (a predecessor of BOAC and British Airways)
when it carried mail to Darwin as part of an experimental Australia-UK service. 1934 saw the formation of
Qantas Empire Airways Limited, with Imperial Airways holding 50 per cent. The two airlines began regular
Australia-UK services in December 1934, initially carrying only mail. A Qantas aircraft flew overseas for the
first time in February 1935 when a DH86 operated the Brisbane to Singapore section of the service, and the
first Qantas overseas passenger left Brisbane for Singapore in April 1935. Four-engine Shorts 'Empire' flying
boats brought new levels of luxury and comfort to the Australia-UK service from July 1938.

WORLD WAR II During the Second World War, Qantas maintained vital air links, flew supply drops at treetop
level in (Papua) New Guinea and established the 'Double Sunrise' non-stop flights across the Indian Ocean
with Catalina flying boats operating in radio silence. By the end of the war, company engineers had serviced
298 aircraft, more than 2,800 aircraft engines and more than 24,300 aircraft instruments for the allied forces.
Their reputation for workmanship ensured that the label 'Overhauled by Qantas' was much sought after.

POSTWAR EXPANSION The company expanded rapidly after the war. In 1947 the Australian Government
purchased the shares held by Imperial Airways, which had become BOAC, plus all remaining shares. That
year Qantas took delivery of its first pressurised long-range Lockheed Constellation, which went into service
on the 'Kangaroo' Route. Qantas made its first Sydney-London flight in its own right in December 1947,
leaving Australia on 1 December and landing in the UK on 5 December. The airline's services to Japan began
on behalf of the Royal Australian Air Force, and in 1950, Qantas inaugurated its own commercial services to
Japan. Qantas added Hong Kong to its network in 1949 and South Africa in 1952.

USA AND THE WORLD Qantas began flying to San Francisco and Vancouver in May 1954. In 1956 it carried
the Olympic flame from Athens to Darwin as part of its journey to the Melbourne Olympics. Round-the-world
services with Super Constellations began on 14 January 1958. Qantas entered the jet age in 1959, taking
delivery of the first Boeing 707 operated by a non-US airline. The 1960s brought rapid expansion. In 1967, the

Qantas Airways Limited ABN 16 009 661 901                                                       April 2006
airline’s name changed to Qantas Airways Limited. The company ordered the advanced B model of the Boeing
747, which went into service in September 1971. The first Qantas Longreach series Boeing 747-400, delivered
in August 1989, set a world distance record for a commercial jet when it flew London-Sydney non-stop (a
record until 1993).

AUSTRALIAN AIRLINES (DOMESTIC, 1946-1993) Australian Airlines helped pioneer domestic commercial
aviation. Beginning as Trans-Australia Airlines (TAA), the airline flew its first passengers from Melbourne to
Sydney in a Douglas DC3 in September 1946. TAA took over Qantas domestic services and the flying doctor
network in 1949, enabling Qantas to concentrate on overseas services. TAA introduced the turboprop Vickers
Viscount to trunk routes in 1954, the Boeing 727 in 1964, and gave the domestic market widebody airliners
and Business Class when it introduced the Airbus A300 in 1981. In August 1986 TAA became Australian
Airlines. Qantas purchased Australian Airlines in 1992 and integrated its operations into the company.

PRIVATISATION Australia’s domestic airline industry was deregulated in October 1990. In April 1991, the
Australian Government announced it would sell 49 per cent of Qantas and 100 per cent of Australian Airlines.
In February 1992, the Government's 'One Nation' statement detailed an overhaul of aviation policy including
an end to the artificial barrier between Australia's international and domestic air services. This opened the way
for Qantas to re-enter the domestic market after an absence of more than 40 years and enter the bidding for
Australian Airlines. In June 1992, the Government accepted the Qantas bid for Australian Airlines and decided
to privatise fully the Qantas Group. The A$400 million purchase of Australian Airlines was completed in
September 1992 and the operations of the two airlines were merged under the single Qantas brand in October
1993. The privatisation of Qantas began with a trade sale, and in December 1992 the Government selected
British Airways as the successful bidder. British Airways completed its A$665 million purchase of 25 per cent
of Qantas in March 1993. The Public Share Offer was launched on 22 June 1995. The privatisation was
completed and Qantas shares listed on the Australian Stock Exchange on 31 July 1995.

SALE OF BRITISH AIRWAYS STAKE British Airways sold its stake in Qantas (by then, 18.25 per cent) in
September 2004. The offer was around three times oversubscribed at A$3.28. BA sold more than 336 million
shares worth over A$1.1 billion. These were bought by domestic and international investors.

IMPULSE AIRLINES Qantas purchased Impulse Airlines in November 2001 in accordance with the terms of a
commercial relationship signed in May 2001 in which Impulse contracted its aircraft to Qantas, after deciding
to withdraw from operating scheduled services in its own right. Impulse Airlines operated under the QantasLink
brand and livery as a wholly owned subsidiary of Qantas until Jetstar was launched in 2004 when the fleet of
14 Boeing 717 aircraft was transferred to the new low-cost carrier.

ANSETT COLLAPSE The collapse of Ansett in September 2001 created many challenges for Qantas. To
assist stranded Ansett passengers, Qantas leased extra aircraft and added hundreds of special flights. The
airline flew over 50,000 former Ansett passengers for free and another 65,000 on heavily discounted fares.
Qantas added the equivalent of about seven years’ growth virtually overnight. This huge effort was critical in
minimising the impact of the Ansett collapse on the Australian economy, tourism, business and national life.

AUSTRALIAN AIRLINES Qantas’ international leisure carrier Australian Airlines commenced services on 27
October 2002, with flights between Cairns and Nagoya and Osaka in Japan and grew to include 14
destinations in six countries (Australia, Japan, Hong Kong, Singapore, Thailand and Indonesia). As part of the
strategy to focus on two strong brands - Qantas and Jetstar - the Australian Airlines brand will cease to exist
from July 2006.

JETSTAR In October 2003, Qantas announced it would launch a new low cost domestic carrier. Jetstar
commenced operations on 25 May 2004, flying up to 88 flights a day from Sydney, Melbourne and Brisbane to
10 eastern Australian destinations. It introduced Melbourne Avalon to its network in June 2004, becoming the
first Australian commercial carrier to operate scheduled services from a second city airport. Jetstar now
operates around 1000 services a week to 18 destinations in Australia, and started operating on the trans-
Tasman route in December 2005. (See Jetstar Fact File)

TODAY International Air Transport Association (IATA) comparisons for the 2004 calendar year show that
Qantas is the world's 11th largest airline in terms of Revenue Passenger Kilometres (RPKs). The Qantas fleet
consists of 213 aircraft. The Qantas Group carried more than 32 million passengers in 2004/05 and serves
142 destinations in nearly 40 countries – 62 in Australia and 80 in other countries (including codeshare
services). The Group employs around 38,000 people worldwide.

Qantas Airways Limited ABN 16 009 661 901                                                         April 2006
                                               Fact File
                                            THE QANTAS GROUP
The Qantas Group today operates a range of flying and airline-related businesses.

The Flying Businesses – grouped under two major brands, Qantas and Jetstar. The core activity includes:
   Australian Airlines - the Australian Airlines brand will cease to exist from July 2006
   Jetstar Asia

Non-flying Businesses – adding value to the core flying activities:
  Qantas Holidays
  Qantas Engineering
  Qantas Defence Services.

Qantas Qantas provides all the benefits of a premium airline – global network, First, Business and Economy
Class, Frequent Flyer program, inflight meals and airport lounges. Qantas manages a full sales and
distribution network on behalf of the Qantas Group, including qantas.com which is Australia’s leading travel
website. Qantas is a founding member of the oneworld global airline alliance.

QantasLink QantasLink is a full service regional airline serving 51 destinations across Australia. QantasLink
supports Qantas' domestic network by developing ‘feeder’ markets, connecting the regional business and
leisure markets with the major cities. Qantas' domestic New Zealand services are operated by Jetconnect, a
wholly owned Qantas subsidiary based in New Zealand, which also operates some trans-Tasman services.

Australian Airlines Australian Airlines is a full-service, economy class, international leisure carrier that began
flying in October 2002. Australian Airlines has enabled the Qantas Group to maintain a presence in leisure
markets where it could not afford to operate. As part of the strategy to focus on two strong brands - Qantas
and Jetstar - the Australian Airlines brand will cease to exist from July 2006.

Jetstar Jetstar is a value-based airline that began operating in Australia in May 2004. Jetstar’s aim is the
delivery of every day low fares. To achieve this, the airline focuses on efficient aircraft utilisation and
turnaround times, as well as high levels of direct internet sales: around 90 per cent of bookings are made
through the website jetstar.com. Jetstar’s increased capacity, combined with low fares, has opened up air
travel to a growing market of domestic leisure travellers. Qantas Airways Limited owns 44.5 per cent of
Orange Star, which owns and operates the value-based intra-Asia airlines Jetstar Asia and Valuair, based in

Qantas Engineering The Qantas Group operates one of the largest aircraft engineering and maintenance
organisations in the Asia-Pacific region and has an established international reputation for operational
excellence and safety. Qantas Engineering provides engineering and maintenance services at competitive
costs, in a safe environment, and with world-class turn-around times to Qantas Group and other international
airlines. This includes aircraft heavy and line maintenance, engines and components, aircraft interior
upgrades, inventory management and training.
Qantas Airways Limited ABN 16 009 661 901                                                          April 2006
Qantas Defence Services Qantas Defence Services provides aviation maintenance services and support to
the Australian Defence Force, including the Australian Government’s Special Purpose Aircraft fleet, the
RAAF’s Hercules fleet and the ADF’s fighter and helicopter fleets.

Airports The Qantas Group’s domestic and international airport operations provide a range of services to the
Qantas Group airlines and other international airlines, including check-in, baggage handling and the operation
of lounge facilities. At airports in Australia where the terminals are Qantas-owned, the Qantas Group also
benefits from retail and advertising revenue. Express Ground Handling, a wholly owned subsidiary, provides
baggage handling services to meet the cost, aircraft turn-around time and utilisation requirements of low cost
carrier Jetstar.

Catering Qantas Flight Catering Limited (QFCL), Caterair and Snap Fresh, wholly owned subsidiaries of the
Qantas Group, operate catering centres across Australia, supplying meals to the Qantas Group airlines and 30
external customers. Snap Fresh specialises in the central production of frozen meals. Together the companies
make up Australia’s leading large-scale flight catering business.

Freight Qantas has been a freight carrier since its first scheduled domestic service in November 1922 when it
carried mail between Charleville and Cloncurry in Queensland. Qantas Freight carries general and express
cargo and mail, utilising the belly space of Qantas, QantasLink, Australian Airlines and Jetstar passenger
aircraft, together with leased and chartered freighter aircraft. Domestic air freight operations are conducted by
Australian air Express, a joint venture between Qantas and Australia Post. Qantas and Australia Post also
jointly own Star Track Express, an express road freight operator with a national distribution network. Qantas
Freight operates international freight terminal facilities in Sydney, Melbourne, Perth, Brisbane and Los
Angeles, providing ground handling services – including a customs brokerage service – for the Qantas Group
and other airlines.

Qantas Holidays QH Tours, trading under the brands Qantas Holidays and Viva! Holidays, is Australia’s
leading wholesaler of domestic and international holiday packages, providing flights and accommodation in
conjunction with Qantas Group airlines and other airlines. Qantas Holidays has been operating for over 30
years and has a network of 100 general sales agents, with offices throughout Australia, Asia and the UK.
Qantas Holidays also has a 75 per cent interest in Singapore-based Holiday Tours and Travel Pte Ltd, which
sells wholesale land packages from Asia to Australia and provides tours and transfer services throughout Asia.

Corporate Support The Corporate Support part of the business provides guidance, shapes policy and
strategic direction and performs a safeguarding role in terms of compliance and performance monitoring for
the Qantas Group. The areas include:
    Finance, including financial policy, Treasury, Tax and the Sustainable Future Program;
    the Qantas Shared Services (QSS) area, which is responsible for People, Property, Procurement and the
    Financial Services areas of Revenue Accounting, Accounting Control, Accounts Payable, Credit
    Management and Group Payroll;
    the Information Technology division including IT Services;
    the Corporate Centre including Strategy, Economics, Investor Relations, Qantas Consulting and Strategic
    Procurement divisions, which provide business segments with advice and support on policy, strategy and
    stakeholder relations;
    People, which has responsibility for people strategy including industrial relations, remuneration, workforce
    management initiatives and the implementation of key employee programs aimed at creating a competitive
    and motivated workforce;
    the Risk and Assurance Office, which includes Risk, Safety, Security, Occupational Health and Safety,
    Environment, Aviation Health Services and Internal Audit, that provides an integrated approach to risk
    management across the Group; and
    the Communication, Public Company and Legal, and Government and International Relations areas that
    serve the Office of the Chief Executive Officer.

Qantas Airways Limited ABN 16 009 661 901                                                         April 2006
                                                 Fact File
QANTAS GROUP FLEET At 31March 2006, the Qantas Group operated a total fleet of 213 aircraft.

Qantas Mainline (Domestic and International)
    Boeing 747-400ER         6             Boeing 747-400             24        Boeing 747-300             6
    Boeing 767-300ER         29*           Boeing 737-800             33        Boeing 737-400             21
    Boeing 737-300           9             Airbus A330-300            10        Airbus A330-200            4
*Includes five Australian Airlines aircraft which will be operated by Qantas mainline on a wetlease
arrangement from 1 July, 2006.

QantasLink                                                                 Jetstar
  Bombardier Dash 8               32        Boeing 717-200          8         Airbus A320-200              21
  Bombardier Q400                 2         British Aerospace 146   2         Boeing 717-200               6

The Qantas Group currently has firm orders for the following aircraft
   Airbus A380         12           Airbus A320               3                Bombardier Q400             5*
   Boeing 787          45           Airbus A330               2

* As at 31 March 2006, one of these aircraft had been delivered but not yet commenced service

FLEET INVESTMENT In December 2005, Qantas announced another significant fleet investment with plans
to acquire up to 115 Boeing 787–8 and 787–9 aircraft. The new aircraft will cater for international capacity
growth and new routes as well as replacement of the Group’s existing Boeing 767-300 fleet. Two A330-200
aircraft will also be acquired in 2007 for Jetstar International operations. Since January 2002, Qantas has
taken delivery of 33 Boeing 737-800 aircraft and an additional A330-300 in 2004. The foundation of the Qantas
Group's long-term fleet plan was laid in November 2000 when it announced the purchase of 13 Airbus A330’s,
six Boeing 747-400ER’s and 12 Airbus A380 aircraft. In January 2005, QantasLink, the Group’s regional
carrier, announced that it would acquire seven new 72-seat Bombardier Q400 aircraft. The first two of these
aircraft are now in service with delivery of the remaining further aircraft expected by the end of 2006. The
$200 million investment in the Q400 is the largest single investment ever made in the Qantas Group’s regional
fleet. Since 2003, QantasLink has also taken delivery of 10 50-seat Bombardier Q300 aircraft.

AIRBUS A380 The world’s first true twin-deck aircraft will provide greater opportunities to expand capacity at
slot constrained airports around the world and allow Qantas to introduce a new generation of inflight products
and services. Qantas has ordered 12 Airbus A380 aircraft, the first of which will be delivered in April 2007.

BOEING 787 The use of composite materials and cutting edge technology in the Boeing 787 will enable the
Qantas Group to fly more point-to-point destinations at speeds similar to today’s fastest wide body aircraft. It
will, however, use around 25 per cent less fuel on a per seat basis. The new aircraft will also provide
significantly lower maintenance costs, improved reliability, increased interior flexibility and cruise speeds
equivalent to a B747. Qantas has a firm order for 45 B787 aircraft for delivery from 2008 and 20 options.

                    B787-8                                   B787-9                       A380
Seating             Up to 310                                 Up to 360                   Up to 555
Length              57 metres                                 63 metres                   72.7 metres
Height              16 metres                                 17 metres                   24.1 metres
Wing span           60 metres                                 62 metres                   79.8 metres
Max. takeoff weight 216 tonnes                                245 tonnes                  Up to 569 tonnes

Qantas Airways Limited ABN 16 009 661 901                                                         April 2006
                                                 Fact File
                                            ROUTE NETWORK


Countries served 39 (including Australia)             Total Destinations 143 (including codeshares)

Asia and the Pacific (19)
Australia             China                      Fiji*                   Hong Kong           India
Indonesia             Japan                      New Caledonia           New Zealand         Norfolk Island*
Papua New Guinea* Philippines                    Singapore               South Korea*        Taiwan*
Thailand              Tahiti*                    Vanuatu*                Vietnam*

Europe (13)
Austria*                    Denmark*             Finland*                France*             Germany
Greece*                     Italy*               Netherlands*            Norway*             Poland*
Sweden*                     Switzerland*         United Kingdom

Middle East (3)
Bahrain*                    Lebanon*             United Arab Emirates*

The Americas (3)
Canada                      Chile*               United States

Africa (1)
South Africa

Australia (63)
Adelaide                    Albury               Alice Springs           Armidale           Avalon^
Ayers Rock-Uluru            Ballina-Byron Bay^   Barcaldine              Blackall           Blackwater
Brisbane                    Broome               Bundaberg               Burnie             Cairns
Canberra                    Charleville          Coffs Harbour           Darwin             Devonport
Dubbo                       Emerald              Gladstone               Gold Coast         Gove
Hamilton Island             Hervey Bay^          Hobart                  Horn Island        Kalgoorlie
Karratha                    Kingscote            Kununurra~              Launceston         Leinster>
Longreach                   Lord Howe Island     Mackay                  Melbourne          Mildura
Moree                       Mt Hotham~           Mt Isa                  Mt Keith>          Narrabri
Newcastle                   Newman               Paraburdoo              Perth              Port Hedland
Port Lincoln                Port Macquarie       Proserpine^             Rockhampton        Roma
Sydney                      Sunshine Coast^      Tamworth                Thangool>          Townsville
Wagga Wagga                 Weipa                Wollongong

Qantas Airways Limited ABN 16 009 661 901                                                       April 2006
International (80)
Aberdeen*                   Amsterdam*             Athens*                   Auckland                Bahrain*
Bangkok                     Beijing                Beirut*                   Berlin*                 Birmingham*
Boston*                     Calgary*               Chicago*                  Christchurch            Copenhagen*
Dallas/Fort Worth*          Denpasar               Denver*                   Dubai*                  Dusseldorf*
Edinburgh*                  Frankfurt              Geneva*                   Glasgow*                Halifax*
Hamburg*                    Helsinki*              Ho Chi Minh City*         Hong Kong               Honolulu
Jakarta                     Johannesburg           Las Vegas*                London                  Los Angeles
Lyon*                       Manchester*            Manila                    Miami*                  Montreal*
Mumbai                      Munich*                Nadi*                     Nagoya#                 New York
Newcastle-on-Tyne*          Nice*                  Norfolk Island*           Noumea                  Osaka#*
Oslo*                       Ottawa*                Papeete*                  Paris*                  Phoenix*
Port Moresby*               Port Vila*             Portland*                 Queenstown              Rome*
Rotorua                     San Diego*             San Francisco             Santiago*               Sapporo# ~
Seattle*                    Seoul*                 Shanghai                  Singapore               St Louis*
Stockholm*                  Suva*                  Taipei*                   Tokyo                   Toronto*
Vancouver (from             Vienna*                Warsaw*                   Washington DC*          Wellington

*Services operated as codeshare flights     ^Jetstar only   #Australian Airlines only   >Charter   ~Seasonal

Qantas Airways Limited ABN 16 009 661 901                                                                April 2006
                                             Fact File
AN AWARD WINNING BRAND Qantas is one of Australia’s leading brands, with a proud history focused on
reliability, safety, engineering excellence and customer service. Recent awards include:
     Best Airline – Australasia and Trans-Pacific – Skytrax (2005)
     World Airline Entertainment Association Avion Awards for Best Overall Inflight Entertainment (2004-2005)
     Best Airline – International, Domestic and Regional – in the National Travel Industry Awards (2005)
     Airline of the Year, awarded by leading international aviation magazine Air Transport World (2004)
     Best Airline to the Pacific, New Zealand and Australia - UK Travel Weekly Globe Awards (2004)
     Operator of the Year, awarded by the New Zealand Inbound Tour Operators Council (2004)
     Good Design Award (for Skybed), Chicago Athenaeum Museum (2004)
     Australian Design Award (for Skybed) (2004)

INTERNATIONAL PRODUCT - Inflight Dining Qantas offers a choice of contemporary meals and snacks
using the best produce and ingredients sourced from Australia and countries from around the Qantas
international network. Meals in first and business class are designed by award winning Australian chef and
restaurateur Neil Perry and focus on modern Australian food with regional influences. Qantas also offers
flexible dining options in First and Business Class, including healthy meal choices featuring meals designed in
association with the National Heart Foundation’s Tick Program and room service style breakfasts. Qantas First
Class passengers enjoy a five-star restaurant level of dining, with a choice of dining style to suit customer
needs, whether it's a full restaurant experience, an express meal, or simply a snack in the middle of the night.
Gourmet travellers can also experience a Seasonal Feature Dish on board selected flights, where the freshest
seasonal ingredients are sought from throughout Qantas’ international network allowing customers to sample
irresistible new flavours at their absolute peak. (Examples include game terrine from England, West Australian
rock lobster and yellow foot chanterelles). Business Class customers enjoy Neil Perry designed meals ranging
from a full restaurant experience to faster express style meals, while the room service style breakfast allows
customer to select meals before they sleep. Menus feature a choice of two dinners and include fresh cuisines
such as prosciutto, baby green and feta salad and rosemary salsa for an entrée, followed by sugar cured
salmon with beetroot puree and green beans. This approach to inflight dining extends to Economy Class,
which includes menus with hot meals and generous servings and snack on Q, an assortment of high quality
snack foods in a drawstring bag.

Inflight Wine Qantas is committed to showcasing Australian wines and is one of Australia’s biggest wine
purchasers (on average more than 4 million bottles of Australian wine per annum). The airline’s wine strategy
aims to showcase the diversity of the Australian wine industry, celebrate both classic and emerging win styles,
feature iconic producers as well as rising-stars and includes wines from established regions as well as new
frontiers. The Qantas wine program is open to all 2,000 wine producers in Australia and features more than
300 wines per annum. Wines in First and Business Class are rotated every four to six weeks on average and,
when coupled with the large variety on offer means generally no two Qantas flights will have the same set of
wines on board. In 2004 the airline established a wine panel of qualified judges and respected winemakers to
lend further specialist expertise to the airline’s work in improving the quality of wine on flights and within
lounges. The panel consists of Tom Carson (Yering Station), Vanya Cullen (Cullens Wines) and Stephen
Pannel (ex-Brl Hardy and wine consultant) and is chaired by industry doyen Len Evans.

International Business Class Qantas takes International Business Class to new heights by offering more
comfort, privacy and personal space. At the heart of every Qantas Business flight are specialised cabin crew
bringing a new level of service and understanding of customers’ needs. Qantas Business Class features
Skybed, a state-of-the-art 199cm (6 foot 6.5) sleeper seat developed in partnership with acclaimed Australian
designer Marc Newson. Skybed’s features include a fixed cocoon-style seat surround to provide maximum
privacy and a barrier to cabin noise and a PC power outlet that allows laptops to be plugged straight in without
Qantas Airways Limited ABN 16 009 661 901                                                        April 2006
the need for adaptor cables. International Business Class also includes a self-service bar offering a range of
gourmet snacks and beverages throughout the flight, amenity kits for men and women designed by
Dermalogica, a new mood lighting system designed exclusively for Qantas (this was the first of its kind in the
skies) and a Short Message Service (SMS) with an inflight reply facility that was also a world first.

Qantas Total Entertainment Qantas is progressively introducing Audio and Video on Demand (AVOD) in all
cabins across the B747 and A330 fleet. AVOD offers increased choice with 60 movies, 120 TV selections, a
library of 120 CDs, 20 radio channels, 10 interactive games and greater control through personal TV screens
offering digital picture and sound quality.

DOMESTIC PRODUCT Qantas offers two classes on all domestic routes. Inflight service features
complimentary inflight meals and entertainment. Qantas’ Cityflyer service offers customers travelling between
Melbourne, Sydney, Brisbane, Adelaide, Perth and Canberra more flights and more seats than any other
airline. On-ground Cityflyer services include priority departure gates, dedicated customer service desks at the
departure gates (for travellers with only hand baggage), free bar service after 4pm during the week,
complimentary newspapers for early morning flights on weekdays and dedicated baggage carousels.

QANTAS FREQUENT FLYER The Qantas Frequent Flyer program is the largest Australia-based airline
loyalty program, with more than four million members. Members accumulate points through flying with Qantas
and its 28 Frequent Flyer international and domestic airline partners, including oneworld alliance airlines.
Points are awarded according to the class of travel, membership tier and miles flown and may also be
accumulated through qualifying transactions with a number of program partners including more than 4,000
hotels around the world and major car rental companies. Points earned in the credit card loyalty programs of
Diners Club, American Express and the ANZ Frequent Flyer Visa and selected programs of a number of banks
may be converted to Qantas Frequent Flyer points. Members who accumulate higher levels of Status credits
within a year are granted Silver, Gold or Platinum status. At each status level, members receive extra service
benefits, including higher priority check-in, baggage allowances and, for Platinum and Gold members,
complimentary entrance to the Qantas Club. Eligible Frequent Flyer members also have access to oneworld
alliance lounges. Frequent Flyer points can be redeemed for air travel on Qantas and partner airlines, hotel
stays, car hire and by using a combination of dollars and points at the Qantas Frequent Flyer Store.

QANTAS CLUB The Qantas Club provides a quality environment for customers before flying. Membership
provides exclusive services and privileges such as lounge check-in and priority baggage handling, with options
available for one, two or four years, or lifetime, membership. Qantas Club members will feel welcome at over
250 lounges worldwide. The airline’s flagship Qantas Club Lounge at the Sydney International Terminal has
facilities for up to 500 Business Class and 130 First Class customers. Over the past five years Qantas has
redeveloped domestic lounges in Sydney, Melbourne, Brisbane, Perth, Townsville, the Gold Coast, Darwin
and Adelaide. Internationally, Qantas continues to develop lounges throughout the network, most recently the
joint Qantas/British Airways Business Lounge in Singapore.

QUICKCHECK For Australian domestic e-ticket customers, Qantas offers QuickCheck facilities in Sydney,
Melbourne, Brisbane, Perth and Canberra. QuickCheck provides the simplest and fastest way to check-in for a
flight. Customers can access and review their booking, select a preferred seat if available, obtain a boarding
pass and even do the same for a return flight if it is within 12 hours of the first flight. For customers without
baggage, check-in can be completed in less than 60 seconds. After obtaining their boarding pass, customers
with bags simply proceed to a Bag Drop point where a customer service staff member weighs and tags their
bags. New QuickCheck facilities are also planned for Adelaide later this year.

FLIGHT INFORMATION Qantas offers an SMS service which sends details of flight departure time changes
to registered users. It advises domestic customers if their flight has been delayed by more than 30 minutes or
more than an hour for international services (Australia-originating flights only). Qantas customers can use their
mobile phones on Qantas domestic and international flights (excluding QantasLink) once an aircraft has
landed and vacated the runway. ‘Flight Mode’ capable mobile phones and smart phones can also be used
from the time the seat belt sign has been extinguished after take-off until the aircraft begins its descent, and on
Australian domestic flights (also excluding QantasLink) once an aircraft has landed and vacated the runway.

Qantas Airways Limited ABN 16 009 661 901                                                          April 2006
                                             Fact File
QANTASLINK QantasLink, a wholly owned subsidiary of Qantas Airways, operates around 2,000 flights each
week to 51 metropolitan and regional destinations across Australia. In fact, QantasLink flies to more Australian
destinations than Qantas mainline. QantasLink comprises three separate regional airline entities – Airlink,
Eastern Australia Airlines and Sunstate Airlines.

FLEET As at 21 April 2006, there were 44 aircraft in the QantasLink fleet - eight Boeing 717-200s, two British
Aerospace 146 jets, 31 Bombardier Dash 8 turboprops and three Bombardier Q400 turboprops.

QANTASLINK BASES QantasLink provides direct employment for more than 1,000 people in both
metropolitan and regional locations, including Sydney, Brisbane, Melbourne, Tamworth, Cairns, Mildura and

Northern Territory
Alice Springs               Ayers Rock                    Darwin                       Gove
New South Wales
Albury                      Lord Howe Island              Newcastle                    Tamworth
Armidale                    Moree                         Port Macquarie               Wagga Wagga
Coffs Harbour               Narrabri                      Sydney                       Wollongong
Australian Capital Territory
Barcaldine                  Cairns                        Hamilton Island              Roma
Blackall                    Charleville                   Horn Island                  Rockhampton
Blackwater                  Emerald                       Longreach                    Townsville
Brisbane                    Gladstone                     Mackay                       Weipa
Burnie                      Devonport
Melbourne                   Mildura                       Mt Hotham (seasonal)
South Australia
Adelaide                    Port Lincoln                  Kangaroo Island
Western Australia
Broome                      Karratha                      Newman                       Perth
Kalgoorlie                  Kununurra (seasonal)          Paraburdoo                   Port Hedland

AFFILIATE AIRLINES QantasLink flights also link up with services provided by affiliate airlines that serve
more than 60 additional destinations. These airlines are:
   Aeropelican, based in Newcastle                        O’Connor Airlines, based in Mount Gambier
   Air North, based in Darwin                             Sunshine Express, based in Brisbane
   Brindabella Airlines, based in Canberra                National Jet, based in Adelaide
   Macair, based in Townsville and Brisbane

Qantas Airways Limited ABN 16 009 661 901                                                        April 2006
GLOBAL REACH QantasLink customers enjoy a range of benefits, including:

    convenient intrastate, interstate and international connections
    access to the Qantas worldwide reservation system
    affiliation with the oneworld alliance
    Qantas Frequent Flyer points*
    access to Qantas Club lounges*
    e-ticket availability from most ports to all domestic and selected international ports
    through baggage check for Qantas domestic and international connections
*subject to membership terms and conditions

QANTASLINK ENGINEERING QantasLink’s fleet is serviced in:
    Brisbane (Line Maintenance)                                 Sydney (Line Maintenance)
    Melbourne (Line Maintenance)                                Tamworth (Heavy Maintenance)
    Mildura (Line Maintenance)

REGIONAL SPONSORSHIPS              Sponsorship of events and the promotion of tourism demonstrates
QantasLink’s commitment to rural and regional Australia. The airline is a major sponsor of sports, schools,
cultural and community events, festivals and conferences, including:
    NSW Country Rugby Union                                     Kimberley Tourism Awards
    Country Music Association of Australia                      Kalgoolie – Goldfields Arts Centre
    Flying Fruit Fly Circus                                     Karatha – Lifeline; Kids Health Expo
    Dubbo Regional Gallery                                      Port Headland – Business of the Year
    IMG Ironman Australia Triathlon                             Qantas Founders Outback Museum in Longreach
    Dorothea MacKellar Poetry Awards                            Winton Outback Festival
    Mildura Arts Centre                                         Queensland Mater Hospital Outreach Program
    Queensland Mater Hospital Outreach Program                  Camp Quality
    The QantasLink Squad (Western Australian                    Gladstone Harbour Festival
     Cricket Association initiative in the Pilbara)             Western Cape Turtle Conservation Project

QantasLink also works closely with other areas of the Qantas network to promote regional and destinational
tourism within Australia and overseas.

Qantas Airways Limited ABN 16 009 661 901                                                      April 2006
                                                Fact File
                                            AUSTRALIAN AIRLINES

AT A GLANCE Australian Airlines is a full service, single-class international leisure carrier that began flying in
October 2002. Since then, the Australian Airlines network has grown to include Cairns, Darwin, the Gold
Coast, Sydney, Melbourne and Perth in Australia, Singapore, Hong Kong, Denpasar in Bali, and the Japanese
cities of Nagoya, Osaka and Sapporo (for the ski season).

Australian Airlines - has its operational base in Cairns and headquarters in Sydney. It is wholly owned by
Qantas Airways Limited but managed separately and operated independently. As part of the strategy to focus
on two strong brands - Qantas and Jetstar - the Australian Airlines brand will cease to exist from July 2006.

MARKETS Australian Airlines:
  currently operates to 12 ports in six countries
  employs more than 400 staff including 300 flight attendants and 85 pilots who are based in Cairns
  contributes almost A$800 million annually to the Queensland economy
  services Australia’s inbound market with flights from Japan, Hong Kong and Singapore
  introduced flights to Bali which cater for the outbound Australian and New Zealand markets

FLEET Australian Airlines operates a fleet of five Boeing 767-300 aircraft configured as an all-economy class
cabin, with 271 seats.

INFLIGHT PRODUCT AND SERVICE As a full-service international leisure carrier, Australian Airlines offers
complimentary meals, beverages and inflight entertainment.

FREQUENT FLYER PROGRAM Qantas Frequent Flyer members can redeem points on all Australian
Airlines services. However Qantas Frequent Flyer points cannot be earned when travelling on Australian
Airlines services.

WEBSITE The Australian Airlines website australianairlines.com includes inflight movie listings and sample
menus of meals being served on Australian Airlines flights. To make researching holidays easier, there is
information about each destination in the Australian Airlines network and customers can sign up for special
offers. Qantas Holidays package deals are also available on the site.

HOME DELIVERY Australian Airlines offers a special inflight product for Japanese customers on flights to and
from Australia. The product, Home Delivery, enables passengers who live in Japan to purchase Australian
souvenirs and gifts during their flight and have the items delivered to their work or home address. The Home
Delivery catalogue features a range of famous Australian goods including souvenirs, food and wine, as well as
Australian Airlines merchandise. Home Delivery is offered on Australian Airlines flights between Osaka,
Nagoya, Sapporo and Cairns.

BRANDED MERCHANDISE Australian Airlines branded merchandise is available via the website. Branded
goods such as aircraft models, caps, keyrings and other speciality items can be ordered online

Qantas Airways Limited ABN 16 009 661 901                                                          April 2006
                                               Fact File
Jetstar took to the skies on 25 May 2004. Based in Melbourne, the value based carrier currently operates
around 1,000 flights a week from Brisbane, Sydney, Melbourne and Adelaide to 15 other Australian
destinations. Jetstar’s first international services commenced on 1 December 2005 to Christchurch in New
Zealand from four Australian cities. Jetstar commenced services to Darwin on 1 May 2006.

The orange star in the Jetstar logo symbolises 'Epsilon Crucis' - the smallest and only five point star in the
Southern Cross - as represented on the Australian flag.

THE JETSTAR PRODUCT Jetstar offers one class of travel on its remaining fleet of 125-seat Boeing 717
aircraft (six aircraft) and future fleet of Airbus A320s, now numbering 20 (as at 28 March 2006). Jetstar will
move to an all Airbus A320 fleet of 23 by mid-2006.

The A320 services feature 177 all-leather seats, a range of hot and cold food and beverages (including
alcohol) for purchase and portable video on demand entertainment units for hire. The portable video on
demand units offer 10 movies (including latest releases) a range of television sitcoms, music videos and audio
tracks. Jetsatr also offers a bi-monthly in-flight magazine.

Qantas Frequent Flyers can earn Frequent Flyer points and Status credits with the purchase of Jetstar's
JetFlex fares and redeem points on any Jetstar flight, subject to availability. Qantas Club members can use
Qantas’ facilities when flying on Jetstar.

NETWORK Jetstar currently serves 19 destinations in Australia.

    Adelaide                                Hobart                             Perth
    Ballina Byron                           Launceston                         Proserpine (Whitsunday Coast)
    Brisbane                                Mackay                             Rockhampton
    Cairns                                  Melbourne Avalon                   Sunshine Coast
    Fraser Coast (Hervey Bay)               Melbourne Tullamarine              Sydney
    Gold Coast                              Newcastle                          Townsville
    Hamilton Island

Jetstar commenced services between Darwin and Adelaide on 1 May 2006. Jetstar will boost its frequency of
direct Adelaide-Darwin flights from twice each week to five times weekly commencing 1 July 2006. Jetstar will
initially fly six return flights each week between Darwin-Melbourne, Darwin-Brisbane and Darwin-Adelaide.

Brisbane to:
   Adelaide                                 Launceston                         Proserpine (Whitsunday Coast)
   Cairns                                   Mackay                             Rockhampton
   Darwin                                   Melbourne Avalon                   Townsville
   Hamilton Island                          Newcastle                          Christchurch, New Zealand

Sydney to:
   Adelaide                                 Hobart                             Proserpine (Whitsunday Coast)
   Ballina Byron                            Fraser Coast (Hervey Bay)          Sunshine Coast
   Cairns                                   Launceston                         Townsville
   Gold Coast                               Melbourne Avalon                   Christchurch, New Zealand
   Hamilton Island
Qantas Airways Limited ABN 16 009 661 901                                                      April 2006
Melbourne to:
   Adelaide (from Melbourne Avalon)         Hamilton Island                 Sunshine Coast
   Brisbane (from Melbourne Avalon)         Hobart                          Sydney (from Melbourne Avalon)
   Cairns                                   Launceston                      Townsville
   Darwin                                   Newcastle                       Christchurch, New Zealand
   Gold Coast                               Perth (from Melbourne Avalon)

Adelaide to:
   Brisbane                                 Gold Coast                      Sunshine Coast
   Cairns                                   Hamilton Island                 Sydney
   Darwin                                   Melbourne Avalon

CONTACT The Jetstar website is jetstar.com. The Jetstar reservations number is 131 538.

Qantas Airways Limited ABN 16 009 661 901                                                    April 2006
                                                Fact File
                                            QANTAS ENGINEERING
The Qantas Group operates one of the largest aircraft engineering and maintenance organisations in the Asia-
Pacific region. Qantas Engineering has an established international reputation for operational excellence and
safety – employing more than 6,000 people at its maintenance facilities in Sydney, Melbourne, Brisbane,
Adelaide and Avalon, as well as at line stations in Australia and locations overseas. As one of the largest
industrial organisations in Australia, Qantas Engineering provides a comprehensive range of engineering,
maintenance, supply chain, inventory management, training and support services for aircraft, engines and
components. The facilities in Sydney, Brisbane, Melbourne and Avalon have extensive capabilities in the
areas of maintenance, modifications, refurbishment, repair and overhaul. While engineering and maintenance
work is primarily carried out on a range of wide and narrow-body aircraft, engines and components for the
Qantas Group, Qantas Engineering also undertakes customer business for other airlines and defence forces.
Qantas Engineering’s objective is to continue to operate successfully in a rapidly changing market, managing
and providing safe, compliant, high quality customer services at competitive cost and turnaround times.
Qantas Engineering is continually transforming its business to ensure it delivers world’s best practice
performance, with a structured continuous improvement program centred on process improvement, leadership
and employee engagement. As the aircraft maintenance repair and overhaul industry continues to globalise
and consolidate, Qantas Engineering aims to position itself as the supplier of choice for the Qantas Group and
customers in the Asia-Pacific region.

INTERNATIONAL APPROVAL Qantas Engineering holds regulatory approval from the Australian Civil
Aviation Safety Authority (CASA), the United States Federal Aviation Administration (FAA), the European
Aviation Safety Agency (EASA) and many other foreign regulatory authorities and airlines. It is also accredited
under the international standard for Quality Assurance ISO9001-2000. This confirms that Qantas Engineering
not only meets the safety criteria of aviation authorities, but also achieves world standards for delivery, cost
and other factors vital to customers.

REVIEW OF HEAVY MAINTENANCE OPERATIONS In March 2006, and following an extensive review,
Qantas announced that its B747 and B767 heavy maintenance operations would remain in Australia. Qantas
Engineering’s B747 heavy maintenance operations in Sydney will close on 31 May and future work will be
undertaken at Avalon in Victoria. B767 heavy maintenance will continue to be undertaken at Qantas
Engineering’s new $85 million purpose-built facility in Brisbane. A six-month review has also commenced into
B737 heavy maintenance operations at Tullamarine in Melbourne. Even after the closure of the Sydney heavy
maintenance operation, more than 6,000 people will continue to be employed by Qantas Engineering across
Australia, including 2,900 in Sydney.

FACILITIES Sydney – While B747 heavy maintenance will move from the Sydney Jet Base to Avalon,
Qantas Engineering will continue to undertake day to day line and base maintenance work in Sydney along
with Rolls-Royce RB211 engine maintenance and repair, component maintenance and avionics work. To
further consolidate and simplify aircraft engine maintenance operations, Qantas announced in August 2005
that it would invest nearly A$20 million to establish a Centre of Excellence for the maintenance of Rolls-Royce
RB211 engines in Sydney.

Melbourne – The Melbourne Airport Jet Base facility at Tullamarine caters for the Group's narrow-body B737-
300, B737-400 and B737-800 engineering and heavy maintenance and aircraft component maintenance work.
In September 2003, the Qantas Group entered a joint venture with Patrick Corporation to acquire the former
Ansett engine maintenance facility near Tullamarine Airport. Jet Turbine Services (JTS) operates as a Centre
of Excellence for General Electric CF6 and CFM56 engines, providing high quality maintenance with world-
class turnaround times and competitive costs. JTS maintains all the Qantas Group’s General Electric and
CFMI engines.
Qantas Airways Limited ABN 16 009 661 901                                                        April 2006
Brisbane – Qantas undertakes B767 heavy maintenance in Brisbane. More than 450 people are now
employed at a new world-class $85 million hangar facility at Brisbane Airport. Qantas Engineering also has
significant line maintenance operations in Brisbane.

Avalon – The Avalon Airport facility has traditionally been responsible for the Qantas Group’s aircraft
commercial project and overhaul work (see below), such as the installation of the Skybed International
Business seat and inflight entertainment product in Qantas’ B747-400 fleet and the refurbishment of the B747-
300 fleet. In November 2003, the refurbishment of a further hangar at Avalon was completed, adding a third
maintenance line, which has been used as an overflow facility for B747 heavy maintenance when the Sydney
operation is at full capacity. From 1 June, the Avalon facility will become Qantas Engineering’s B747 heavy
maintenance base, employing approximately 850 people.

AIRCRAFT MAINTENANCE Aircraft Customer Service (ACS), incorporating line maintenance, undertakes
aircraft maintenance for the Qantas Group’s domestic fleet around Australia. Overnight maintenance is carried
out in Sydney, Melbourne, Brisbane and Adelaide. Qantas Engineering’s comprehensive routine maintenance
check capability includes:
    B737 aircraft up to C7 level                           B747 aircraft up to D level
    B767 aircraft full system and structural check level

In addition to routine maintenance, Qantas Engineering specialises in customised maintenance inspections
and modification packages including:
    aircraft interior and commercial product upgrades      corrosion prevention and control
    minor/major airframe repairs                           aging aircraft inspections
    structural inspections                                 major aircraft modification/refurbishment

ENGINE MAINTENANCE Either directly, or through the JTS joint venture, Qantas Engineering specialises in
the following engine and auxiliary power unit (APU) types:
    Rolls Royce RB211-524 series engines                   Garrett series 331, 660 APU
    CFM 56 series engines                                  Pratt & Whitney 901 APU
    General Electric CF6-80 series engines                 GTCP 85 series (13 variants) APU

COMPONENT MAINTENANCE Large numbers of aircraft and engine components are regularly inspected,
tested and repaired by Qantas Engineering to ensure safety and quality standards are maintained. The
Component Maintenance business has been transformed over the past two years into mini-centres of
excellence providing world-class minimal turn around time and cost effective services to the Qantas Group and
other customers.

ENGINEERING, MATERIALS & LOGISTICS Qantas Group airlines and the core maintenance areas of
Qantas Engineering are supported by a technical engineering function, ensuring Qantas’ reputation for high
quality engineering is maintained and that the various regulatory standards are met. Qantas Engineering also
has a significant supply chain inventory management operation providing materials, distribution and logistics
services for the extensive range of aircraft inventory required to support maintenance, modification and
overhaul programs. To further improve customer support, a new $55 million Material and Logistics Centre was
recently opened at Mascot in Sydney.

FLEET DEVELOPMENT AND COMMERCIAL PROJECTS This group manages commercial aircraft interior
fitouts and reconfigurations. Disciplines covered include configuration assessment, engineering design,
integration and supplier management. Combined with proven technical and project management techniques,
these capabilities ensure the on-time delivery of innovative entertainment, cabin furnishing and technical
solutions to Qantas and other customer airlines.

TRAINING With its advanced technical facilities, Qantas is one of the few airlines with its own industry training
program that includes apprentice, skill development and advanced training for engineers to certify the release
of aircraft and components into service. Qantas Engineering continues to invest in engineering and
maintenance training and in 2005/06, more than 400 apprentices are employed under its certified trade
program. As the Qantas Group fleet has expanded with new types of aircraft, engines, components and
technological processes, the continuation of an ongoing apprenticeship program is integral to ensuring that
Qantas Group aircraft, and other customer airlines’ aircraft, are maintained to the highest standards of safety,
reliability and cost effectiveness.

Qantas Airways Limited ABN 16 009 661 901                                                         April 2006
                                              Fact File
Qantas Group airlines currently operate to 64 city and regional airports in Australia and 28 overseas airports.
Qantas’ domestic and international airport operations provide a range of services to the Group’s flying
businesses and other international airlines. These include check-in, baggage handling and ramp services and
the operation of lounge facilities.

RECENT DEVELOPMENTS Qantas continues to invest in services and products to provide customers with
the very best airport experience – both in Australia and overseas. For Australian domestic e-ticket customers,
Qantas recently introduced enhanced and expanded QuickCheck facilities in Sydney, Melbourne, Brisbane,
Perth and Canberra. The new QuickCheck provides the simplest and fastest way to check-in for a flight.
Customers use the new look to access and review their booking, select a preferred seat if available, obtain a
boarding pass and even do the same for a return flight if it is within 12 hours of the first flight. For customers
without baggage, check-in can be completed in less than 60 seconds. After obtaining their boarding pass,
customers with bags simply proceed to a Bag Drop point where a customer service staff member weighs and
tags their bags. New QuickCheck facilities are also planned for Adelaide later this year. Qantas Group airlines
relocated to Adelaide Airport Limited’s new $240 million multi-user terminal in February 2006. Qantas
mainline, QantasLink and Jetstar all operate services from the new terminal where Qantas offers 25 priority
licensed check-in counters, eight dedicated gates (for both domestic and international services) and a $10
million Qantas Club lounge with seating for 500 members and their guests. Since 2004, with the expansion of
Qantas’ international network, new airport operations have also been established in Mumbai, Shanghai,
Beijing and San Francisco. Qantas has also operated seasonal services to Seoul and will commence seasonal
services to Vancouver in June. Retail operations at domestic airports – particularly Sydney, Melbourne and
Brisbane, but also Perth and Gold Coast – have become an integral part of the travel experience for airline
customers and airport visitors Australia-wide. Qantas terminals currently offer customers more than 140 retail
and food outlets, with more to open in coming months and years.

FUTURE DEVELOPMENTS With Qantas to take delivery of the first of 12 twin-deck Airbus A380s in 2007,
the airline is working closely with airport authorities in Australia and overseas on the necessary preparations.
At Los Angeles Airport, Qantas’ A380 services will operate from the Tom Bradley Terminal where facilities will
include a new lounge jointly operated by oneworld airlines, including Qantas. Qantas will operate from the new
Bangkok International Airport when it opens later this year. Services to and from the United Kingdom will
operate from London Heathrow’s Terminal 3 from 2008. The move from Terminal 4 will follow the opening of
Heathrow’s new Terminal 5 in March of that year and will also see all oneworld alliance airlines co-located in
the fully upgraded, state-of-the-art Terminal 3. While British Airways will be the sole tenant of Terminal 5, its
services to and from Australia via Singapore and Bangkok will operate from Terminal 3. The new
arrangements will provide Qantas customers with improved transport links into central London, easier
connections to British Airways’ regional and European services operating from Terminal 5 and simpler
transfers between Qantas services and those operated by other oneworld airlines.

AIRPORT LOUNGES Qantas Club members and First and International Business customers have access to
a network of lounges in Australia and overseas. Some international lounges are operated jointly with other
airlines or by other airlines but are available to Qantas customers:
     Australian Domestic           Adelaide, Alice Springs, Brisbane, Cairns, Canberra, Darwin, Gold Coast,
                                   Hobart, Melbourne, Perth, Sydney and Townsville.
     Australian International      Adelaide, Brisbane, Cairns, Melbourne, Perth and Sydney
     New Zealand Domestic          Auckland, Christchurch and Wellington
     Overseas International        Auckland, Bangkok, Beijing, Christchurch, Frankfurt, Hong Kong, Honolulu,
                                   Jakarta, Johannesberg, London, Los Angeles, Manila, Mumbai, Nadi, New
                                   York, Noumea, San Francisco, Singapore, Tokyo, Wellington.
Qantas Airways Limited ABN 16 009 661 901                                                          April 2006
Platinum and Gold Qantas Frequent Flyers also have access to a worldwide network of lounges offered by
oneworld alliance airlines.

AUSTRALIAN AIRPORTS The Qantas Group currently owns and operates its own domestic terminals in
Sydney and Melbourne. Qantas also operates its own domestic terminals in Brisbane, Canberra, Gold Coast,
Hobart, Launceston and Perth, and shares facilities at common-user terminals at other ports across the

SYDNEY Sydney Airport is Australia’s busiest and most important commercial airport. It was opened in 1920
and is one of the oldest continuously operating airports in the world. Qantas Group airlines operate from all
three of Sydney’s terminals:
    Terminal 1 (T1 - Sydney International Airport) – Qantas flights QF001 to QF399
    Terminal 2 (T2 - QantasLink flights QF1600 and above and Jetstar
    Terminal 3 (T3 - Qantas Domestic Terminal) – Qantas and QantasLink flights QF400 to QF1599

Terminal 1 (T1) Qantas facilities within Sydney Airport Corporation Limited’s International Terminal (T1)
    16 aircraft gates and 50 check-in counters
    a Qantas Club lounge with seating for 500 in the Business Class lounge and 130 in the First Class lounge
    a expanded Qantas Customer Services Centre

Terminal 2 (T2) QantasLink and Jetstar operate from T2. The terminal includes:
   QantasLink check-in facilities within the main concourse and a 220 seat Qantas Club lounge
   Jetstar check-in facilities and customer service desk
   Qantas ticket counter
   QantasLink customer service desk
Qantas offers seamless coach transfer facilities, with a check-in and baggage system dedicated to the airline’s
customers transferring between Terminal 1 and Terminal 3. Convenient transfer between Terminal 3 and
Terminal 2 is available via the Airport Link rail walkway.

Terminal 3 (T3) Qantas’ domestic terminal covers almost 85,000 square metres over two levels, providing a
total of 14 aircraft parking gates and the flexibility to handle a range of aircraft types, including Airbus A330s
and Boeing 747s. T3 also features:
    an automated baggage sorting system – the first to be installed in an Australian domestic terminal
    a Qantas Club lounge with seating for approximately 1,000 guests and a comprehensive business centre
    QuickCheck facilities
    five baggage claim carousels, including two capable of taking baggage from a Boeing 747
    direct access to the Airport Link rail line
    valet parking

MELBOURNE AIRPORT Qantas Group airlines operate from two of the three terminals at Melbourne Airport:
Qantas and Jetstar domestic and QantasLink regional services operate from the Qantas Domestic Terminal
(Terminal 1). Qantas international services operate from the international terminal (Terminal 2).

Terminal 1 (T1) The Qantas Melbourne Domestic Terminal features 16 gates and has the flexibility to handle
a range of aircraft types, including Airbus A330s and Boeing 747s. Other features include:
    QuickCheck facilities
    an automated baggage handling system
    expanded baggage reclaim facilities
    a Qantas Club lounge with seating for 750 guests and comprehensive business centre facilities

Terminal 2 (T2) Qantas facilities at Melbourne Airport’s International Terminal include:
   16 aircraft gates and 85 check-in counters
   a Qantas Club lounge with seating for nearly 450 members

Qantas Airways Limited ABN 16 009 661 901                                                          April 2006
                                              Fact File
                                            FLIGHT CATERING
The Qantas Group’s wholly owned catering businesses are focused on delivering high quality meals to airlines
and their passengers. Between them, Qantas Flight Catering Limited (QFCL), Caterair Airport Services Pty
Limited (Caterair) and Snap Fresh employ approximately 3,800 people at catering centres across Australia.
They produced more than 43 million meals in 2004/05.

QANTAS FLIGHT CATERING HOLDINGS LTD (QFCH) QFCH is the largest flight caterer in Australia. It
comprises two leading large-scale flight catering businesses – Qantas Flight Catering Limited (QFCL) and
Caterair Airport Services Pty Limited (Caterair).

QFCL operates five catering centres in Sydney, Melbourne, Brisbane, Adelaide and Perth. The Caterair
business operates catering centres in Cairns and Sydney. Among their 3,800 employees are more than 200
chefs who are skilled in preparing all types of international cuisine and who can cater for a range of dietary and
religious requirements.

While catering for airline passengers in Economy, Business and First is its primary business, QFCH also has
extensive experience in servicing the special needs of VIP flights, charter operations and providing catering
and related services to long distance rail clients.

Meals produced by QFCL and Caterair are supplied to three of the Qantas Group’s airlines – Qantas,
QantasLink and Australian Airlines – and around 30 external customers, from both the airline and non-airline

SNAP FRESH Based in Queensland, Snap Fresh opened for business in February 2002 and specialises in
the centralised production of frozen meals for airline and other customers. It operates one of the most modern
meal production centres in the world and represents an international trend in the catering industry to deliver
greater quality and consistency.

Snap Fresh utilises advanced production and freezing technology to produce meals for Qantas and other
airlines and has quickly become an industry leader. It is also developing businesses in non-airline segments
including contract manufacturing for retail markets and health care.

Snap Fresh has a plant capacity of over 14 million meals per annum. Current production levels are around 12
million meals per year.

Qantas Airways Limited ABN 16 009 661 901                                                          April 2006
                                              Fact File
QANTAS FREIGHT Qantas Freight, the cargo division of Qantas Airways Limited, is an integral part of the
company, generating revenue in excess of A$800 million per annum. Qantas has been carrying freight since
the airline’s inaugural service in November 1922, and uplifting international airmail since the airline's first
international flight between Darwin and Singapore in February 1935.

Qantas Freight offers a variety of services including general and express cargo, airmail, freighters and
charters, and employs over 700 staff across the network.

PRODUCTS AND SERVICES Freight is carried to all Qantas destinations in the underfloor hold space of
aircraft. Freight is transported in containers or on pallets known as Unit Load Devices, or ULDs, which are
designed to allow fast and efficient handling while making maximum use of available space in the aircraft.

Qantas carries a variety of general cargo including:
   commodities such as computer and electrical equipment, printed matter and machinery
   perishable cargo requiring special care to ensure the contents are delivered in good condition (eg. chilled
   and frozen seafood, fruit, flowers, vegetables and meat)
   valuable cargo including gold bullion, precious metals and high value works of art
   live animals including prime breeding stock, top thoroughbred horses, valuable zoological species and
   family pets

Qantas Freight offers a range of products and services including:
   Fast Freight – an express air freight service to the freight forwarding and air freight industry
   Unaccompanied Courier Baggage (UCB) and On Board Courier (OBC) services – additional methods of
   moving freight when local Customs procedures may not allow express products to be moved on an air
   waybill as Fast Freight
   Unaccompanied Baggage – a service provided to international passengers who have baggage over the
   allowance for their flight and choose this product as an alternative to excess baggage charges
   Qantas Express Parcel Service – a door-to-door service operated by Jupiter Air Oceania on the airline's
   behalf providing a fast, efficient and economical solution for sending small urgent items from Australia to
   almost anywhere in the world
   Airmail – Qantas Freight carries airmail on behalf of approximately 130 postal administrations worldwide
   and offers all types of airmail services, including International Express Post (express mail service), First
   Class Mail (letters, cards and small parcels), Parcel Post, Surface Air Lift (SAL) and Surface Mail by Air
   Customs Clearance – in Sydney, Qantas has its own Customs brokerage arm to service the needs of the
   importer or exporter

e-BUSINESS INNOVATION qantasfreight.com provides fast and easy access to the latest information on
worldwide freight movements around the clock. Registered users of qantasfreight.com can generate an
electronic air waybill, send a booking request (e-booking), and access the latest shipment status information
through a number of convenient tracking options. At the core of these facilities is the Qantas global operating
system Aquarius, which links all Qantas Freight locations worldwide and controls reservations, tracking and
tracing, communications and freight operations.

ALLIANCES AND AGREEMENTS Qantas can offer its freight customers access to the global route network
of 135 countries and territories covered by the oneworld alliance, of which Qantas is a founding member.
Qantas complements this network through commercial agreements with other airlines and freighter leases.

Qantas Airways Limited ABN 16 009 661 901                                                         April 2006
Qantas Freight has an extensive freighter network operating three Atlas Air wet-leased B747-400 freighters,
with five services per week via Shanghai to the USA, one service per week to Europe and one weekly service
to Shanghai and Hong Kong that returns to Sydney. This allows Qantas to provide frequent freighter services
from the USA and Europe to Australia. The Qantas freighter network now serves the cities of New York,
Chicago, Toledo, Los Angeles, Honolulu, Frankfurt (Hahn), Mumbai, Singapore, Hong Kong and Shanghai. An
extensive trucking network through Europe and the USA provides a truly global network. The freighter services
offer main-deck capacity for air transport of over-sized shipments. They are ideal for large shipments of
perishable goods, livestock including horses, cattle and large pieces of mining equipment and machinery.

DOMESTIC AIR FREIGHT Australian air Express (AaE) is operated as a joint venture by Qantas Freight and
Australia Post to provide domestic freight and mail services and seamless transfer between international and
domestic networks.

STAR TRACK EXPRESS In line with Qantas’ strategy to grow its non-airline businesses, December 2003
saw Qantas and joint venture partner Australia Post acquire express road freight operator Star Track Express.
Founded in 1974, Star Track Express employs more than 2,400 people nationally. It distributes packaged
goods in the high value, express/time sensitive business-to-business market, offering a "one stop" end-to-end
service. Star Track Express has a national distribution network and services international delivery destinations
through third parties. The packaged goods that Star Track Express distributes typically include cartons,
parcels, pallets and document satchels. Qantas and Australia Post operate Star Track Express as a separate
joint venture to ensure its brand, management, operational focus and customer relationships are maintained.

NETWORK FACILITIES Qantas Freight operates its own handling facilities in Sydney, Melbourne, Brisbane,
Perth and Los Angeles. At all other ports Qantas Freight is handled by appointed agents.

Qantas offers a variety of facilities for freight requiring special handling across the network. Facilities include:
coolrooms and freezers for perishables; warmrooms for tropical fish and other live animals vulnerable to cold
weather; strongrooms and safes for security storage of valuable cargo shipments; dry ice and wet ice for re-
icing and a range of equipment such as forklifts, cranes and reach trucks for loading and unloading.

Qantas Airways Limited ABN 16 009 661 901                                                           April 2006
                                              Fact File
                                            QANTAS HOLIDAYS
HISTORY In 1972 Qantas Airways established a division within the company called Qantas Holidays. Its aim
was to utilise excess capacity through arranging air charters – that is, sole use of aircraft with land
arrangements. It arranged low cost charters tours to South East Asia under the brand name of Jetaway.

In October 1974, the division was incorporated into a wholly owned subsidiary called Jetabout Limited. Later
in the 1970s, Jetabout moved away from charters to selling seats on scheduled services. The product range
was increased to include South East Asia, Fiji, Hong Kong, Japan, New Caledonia, New Zealand and the
United States of America. In 1976 Europe was added and in 1980 China and then Africa.

In 1987 the company expanded with the acquisition of the brand “Viva! Holidays”. In 1992 Qantas Airways
merged with Australian Airlines with the subsequent formation, in 1993, of Qantas Australian Holidays. 1997
saw the merger of the international and domestic brands under the single banner Qantas Holidays.

PRODUCTS AND SERVICES Qantas Holidays is a wholly owned subsidiary of Qantas Airways Ltd. It is
Australia’s largest travel wholesaler, has offices in five states and caters to more than 1.3 million customers
per year worldwide.

Internationally, Qantas Holidays is represented in more than 100 locations, with offices in Hong Kong,
Indonesia, Japan, Malaysia, Singapore, Thailand and the UK. Qantas Holidays also has a commercial
relationship with Qantas Vacations in North America. In addition, there is a large worldwide network of General
Sales Agents in South Africa, UK/Europe, the Middle East, India, Pakistan, Nepal, Japan, Vietnam, China,
Korea and the South Pacific.

Qantas Holidays Australia has reservations centres in Sydney, Melbourne, Brisbane and Perth, with sales
representation in each state and territory. Qantas Holidays has a dedicated product team involved in
contracting travel product and a dedicated team overseeing marketing and distribution.

The business today markets an extensive range of competitively priced product covering the Qantas network
including partner airlines and codeshare services. In 2004 Qantas Holidays introduced a new internet booking
services - ReadyRooms - that provides access to quality hotel accommodation within Australia and New
Zealand for last minute or future bookings.

Qantas Holidays promotes packages for a number of special events within Australia including popular stage
shows and annual sporting events such as, NRL State of Origin games, Lexmark Indy 300, the Melbourne Cup
Carnival, the Australian Open and Formula 1 Foster’s Australian Grand Prix.

The 2006/07 product range encompasses over 40 destinations, with more than three million travel brochures
distributed nationally every year.

Qantas Airways Limited ABN 16 009 661 901                                                       April 2006
   Bali                       Japan                                           Thailand
   Hong Kong, China & Macau   Philippines                                     Vietnam
   India                      Singapore & Malaysia

   Britain & Ireland                        Europe

North America
   America                                  Canada and Canada in Winter       Hawaii

    South Africa

   Fiji                                     New Zealand                       Vanuatu
   New Caledonia                            Tahiti

  Adelaide & South Australia                                 Perth, Margaret River & The South West
  Broome & The Kimberley                                     Sunshine Coast, Fraser Coast & Brisbane
  Gold Coast                                                 Sydney, New South Wales & Canberra
  Norfolk Island                                             Tasmania
  Northern Territory                                         Tropical North Queensland
  Melbourne & Victoria                                       Queensland Islands & The Whitsundays

   Viva! Bali                               Viva! Malaysia                    Viva! Thailand

Qantas Airways Limited ABN 16 009 661 901                                                      April 2006
                                             Fact File
                                            QANTAS IN ASIA
HISTORY Qantas began flying to Singapore 70 years ago and rapidly expanded services to other parts of
Asia after World War II. As part of an airmail service to the United Kingdom, a four-engine DH86 biplane made
the first Qantas overseas flight in February 1935 from Brisbane and Darwin to Singapore. Regular passenger
flights began in April 1935. Pioneering mail, passenger and freight services – interrupted by the war – have
developed into a comprehensive network linking Australia with 10 countries in North and South East Asia.
Qantas and Australian Airlines have direct services between seven Australian cities and 16 cities in the region.
As part of their global alliance, Qantas and British Airways developed a greater level of cooperation from
November 1995 on Kangaroo Route services linking Australia, key Asian cities and Europe.

COUNTRIES AND DESTINATIONS SERVED The Qantas Group offers services (including codeshares) to
Hong Kong, India, Indonesia, Japan, People's Republic of China, Philippines, Republic of Korea, Singapore,
Taiwan, Thailand and Vietnam. Destinations are: Bangkok, Beijing, Denpasar, Ho Chi Minh City, Hong Kong,
Jakarta, Manila, Mumbai, Nagoya, Osaka, Sapporo (seasonal), Seoul, Singapore, Shanghai, Taipei and

Hong Kong – Qantas has served Hong Kong for almost 57 years. Scheduled services began in June 1949
following charter flights which began in March 1949. Today, Qantas operates 28 flights a week to Hong Kong
from the Australian cities of Sydney, Melbourne, Brisbane and Perth. Australian Airlines operates three
services a week from Cairns. In November 2004 Qantas commenced flying to the UK via Hong Kong with
three Boeing 747-400 services per week. This increased to four services per week from November 2005 and
to daily from March 2006.

India – Since September 2004 Qantas has operated three services a week between India and Australia. The
direct flights provide the fastest route from Mumbai to Sydney, renewing a long-standing relationship between
the airline and India, which began in 1947. The schedule for these flights also enables connections with local
carriers for travel to and from Ahmedabad, Bangalore, Chennai, Delhi, Goa and Hyderabad. Qantas operates
A330-300 aircraft on this route, with 'Skybed' in Business Class and audio-video on demand throughout the

Indonesia – Qantas began services via Jakarta (then Batavia) in April 1935 and operated its first flight to
Denpasar on the island of Bali in August 1969. Qantas flies to Jakarta from Sydney and Perth and to
Denpasar from Darwin. Australian Airlines flies from Sydney, Melbourne and Perth to Denpasar. Jetstar
proposes to launch long haul international services between Sydney, Melbourne and/or Brisbane to Indonesia.

Japan – Qantas flew charter services to Bofu in December 1947 and to Tokyo in October 1948. It began
scheduled services to Tokyo in October 1950. Qantas operates 31 flights a week between four Australian
cities (Perth, Melbourne, Sydney, and Cairns) and Tokyo. In April 1997, Qantas commenced a codeshare
agreement with Japan Airlines and now offers 14 codeshare services a week between Australia and Japan
(Brisbane and Sydney and Tokyo and Osaka) on JAL flights. Australian Airlines operates 14 weekly services
from Cairns to the Japanese cities of Osaka and Nagoya. Australian Airlines serves a third (seasonal)
destination, the ski capital of Sapporo.

People’s Republic of China – Qantas commenced three non-stop flights per week from Sydney to Shanghai
on 2 December 2004 and increased this to four services per week from November 2005. Qantas also
codeshares on three China Eastern services per week from Sydney to Shanghai. Qantas commenced three
non-stop services per week from Sydney to Beijing on 9 January 2006. Together the Qantas Shanghai and

Qantas Airways Limited ABN 16 009 661 901                                                        April 2006
Beijing services provide customers with daily flights from Australia to China. In addition, the Qantas Group
operates 31 flights a week from Australia to Hong Kong, with onward connections to the Chinese mainland.

Philippines – Scheduled services to Manila began in September 1949 following military charters which started
in November 1947. Today, Qantas flies three times a week to Manila from Sydney, with one flight operating via

Republic of Korea – Flights to Seoul began in November 1991. Qantas currently offers daily services via a
codeshare agreement with the Republic of Korea’s Asiana Airlines. In addition, Qantas operated seasonal
services from Brisbane to Seoul from 28 December 2005 to 5 February 2006 to meet the traditional New Year
peak travel period in Korea.

Singapore – The island republic is an important hub for Qantas flights linking Australian cities with Kangaroo
Route services to Europe and flights to other parts of Asia. Qantas operates 45 non-stop services a week to
Singapore from Australia. Australian Airlines services bring the total to 50, with three Cairns-Singapore flights
and two Darwin-Singapore flights. Qantas also has a major shareholding in low cost intra-Asia carrier, Jetstar
Asia, which is based in Singapore.

Taiwan – Sydney-Taipei services began in October 1991. Qantas currently codeshares on three Eva Air
services between Brisbane and Taipei each week.

Thailand – Qantas first flew to Bangkok in November 1953. Today, Qantas operates seven services a week to
the UK via Bangkok and also codeshares on seven British Airways flights a week between Australia and
Thailand and Thailand and the UK.

Vietnam – Qantas began scheduled services to Ho Chi Minh City in November 1994, replacing charter
services. In February 1998, Qantas signed a codeshare agreement with Vietnam Airlines, and offers seven
codeshare services a week on Vietnam Airlines flights to Ho Chi Minh City.

JETSTAR TO OPERATE ON INTERNATIONAL ROUTES Jetstar has plans to commence flights to six
international destinations on nine international routes directly from Sydney, Melbourne or Brisbane. The
Qantas subsidiary will seek to commence long haul international flights from November 2006 operating an
initial fleet of Airbus A330-200s offering two classes of service, subject to regulatory approval. These will be
the first international markets to be served from Australia under the Jetstar brand with wide-bodied aircraft.
Jetstar’s proposed launch network for its long haul international services will operate either between Sydney,
Melbourne and/or Brisbane to:
     Indonesia (Bali)                     Japan (Osaka)                        Thailand (Bangkok and Phuket)
     Vietnam (Ho Chi Minh City)           United States (Honolulu)

Jetstar will transition from an interim fleet of six A330-200 aircraft by mid 2007 to a fleet of 12 new Boeing 787
aircraft, with delivery of Jetstar’s first B787 scheduled for August 2008.

JETSTAR ASIA In 2004, Qantas announced it would be a major investor in a value-based intra-Asia carrier
based in Singapore. Jetstar Asia began flying in December 2004 with a fleet of four new A320s. In July 2005,
a new holding company was formed which owns and operates both Jetstar Asia and Valuair – Qantas owns
44.5 per cent of the new company. The two airlines are continuing to operate in their own right and participate
in growth opportunities in the region. Together the airlines operate to eight countries in Asia – mainland China,
Hong Kong, India, Indonesia, the Philippines, Singapore, Taiwan and Thailand.

QANTAS OFFICES Qantas has offices in Bali, Bangkok, Beijing, Fukuoka, Hanoi, Ho Chi Minh City, Hong
Kong, Jakarta, Kuala Lumpur, Manila, Mumbai, Nagoya, Osaka, Sapporo, Seoul, Shanghai, Singapore,
Surabaya, Taipei and Tokyo.

Qantas Airways Limited ABN 16 009 661 901                                                          April 2006
                                              Fact File
                                        QANTAS IN THE UK/EUROPE

HISTORY Qantas’ links with the United Kingdom extend back to 1931 when Qantas carried airmail from
Brisbane to Darwin as part of an experimental Australia-England run with Imperial Airways (a forerunner of
BOAC and British Airways). Qantas, together with Imperial Airways and its successor BOAC, provided an
Australia-England air link almost without interruption despite dangers and difficulties during the Second World
War. In 1947, Qantas began its first regular weekly service through to London on the famous Kangaroo Route.

The airline’s presence in Germany dates from January 1953, when a Constellation L749 began a regular
passenger service.

More recently, Qantas has also offered one-stop services to both Paris and Rome.

QANTAS SERVICES TODAY Qantas currently operates a total of 35 Boeing 747-400 services a week to the
UK and Germany - 28 return services a week to London (Heathrow) and daily return services to Frankfurt.

CODESHARE SERVICES TO AND WITHIN EUROPE Together with British Airways, also a oneworld alliance
partner, Qantas offers a total of 42 return services a week to the UK. As well as travelling on direct Qantas
flights from Australia to Frankfurt, Qantas passengers can also travel between Australia and Frankfurt via
London on British Airways codeshare flights.

Qantas also offers codeshare services to Europe with:
   Air France, with customers flying Qantas from Australia to Singapore and Air France services from
   Singapore to Paris
   oneworld partner Cathay Pacific, with customers flying Qantas from Australia to Hong Kong and Cathay
   Pacific from Hong Kong to Rome
   Gulf Air from Singapore to Athens via Bahrain
   oneworld partner Finnair from Singapore and Bangkok to Helsinki

Within Europe, Qantas offers codeshare services with British Airways from:
   London to Amsterdam, Berlin, Copenhagen, Dusseldorf, Frankfurt, Geneva, Hamburg, Lyon, Munich, Nice,
   Oslo, Paris, Stockholm, Vienna and Warsaw
   Frankfurt to Manchester and Birmingham (these services connect with Qantas flights between Australia
   and Frankfurt).
   London to Manchester, Newcastle, Edinburgh, Glasgow and Aberdeen.

QANTAS OFFICES Qantas has offices in Amsterdam, Frankfurt, London, Paris, Rome, Stockholm, Geneva
and Zurich.

Qantas Airways Limited ABN 16 009 661 901                                                       April 2006
                                                 Fact File
                                            QANTAS IN THE AMERICAS

HISTORY Qantas established itself in the United States of America in San Francisco in 1954, taking over the
operations of British Commonwealth Pacific Airlines which, in September 1946, had commenced the first
trans-Pacific commercial services. The first Qantas services linking Australia and the USA were operated by
60-passenger Lockheed Super Constellation aircraft flying twice weekly via Fiji, Canton Island and Honolulu.

By early 1955, the Australian airline’s services had increased to three per week. Passenger traffic continued to
grow, reflecting the increasing interest of Americans in Australia for both trade and travel. More Australians
were visiting the USA and Canada while travelling between Australia and the UK and Europe.

When Qantas gained the rights to extend its trans-Pacific services from San Francisco to New York and then
London, the airline began, in 1958, the first around-the-world passenger service. Although this was a very
prestigious route, the San Francisco-London sector proved unprofitable due to cabotage restrictions and was
eventually dropped by Qantas in 1973.

Before then, in July 1959, Qantas introduced the first jet service across the Pacific with a Boeing 707 aircraft.
Qantas began flying Boeing 747s across the Pacific to San Francisco in January 1972.

In 1995, Qantas moved its USA regional headquarters to Los Angeles and discontinued flying to San
Francisco. Direct flights to the city resumed again in March 2006, with the addition of three non-stop Sydney-
San Francisco services per week.

In 1997, Qantas services between Melbourne and Los Angeles via Auckland went daily. Qantas became the
first airline to offer non-stop services between Melbourne and Los Angeles from 31 October 1999 and
Brisbane to Los Angeles from 16 June 2004.

In February 2006, Qantas expanded the number of services it operated to New York via Los Angeles to five
per week. From June 2006 services to Vancouver will operate via San Francisco during the peak travel
seasons. This is the first step towards Qantas establishing year round services to Canada.

QANTAS SERVICES TODAY Qantas offers services to 23 destinations in the USA and Canada. The airline
has its own services to Los Angeles, New York, San Francisco, Vancouver and Honolulu. Qantas operates 43
return services per week between Australia and the USA. This includes 37 services to Los Angeles, consisting
of 18 non-stop services from Sydney, 14 services from Melbourne (seven non-stop and seven via Auckland)
and five non-stop services from Brisbane. Qantas also operates three return services a week to Honolulu and
three services per week between Sydney and San Francisco.

QANTAS AND USA/CANADA CODESHARES Qantas offers the following codeshare services:
  American Airlines flights from Boston, Chicago, Dallas, Denver, Halifax, Las Vegas, Miami, Montreal, New
  York, Ottawa, St Louis, San Diego, San Francisco, Toronto and Washington DC
  Air Pacific between Nadi and Los Angeles and Nadi and Honolulu
  Air Tahiti Nui from Papeete, Auckland, Los Angeles and New York
  Alaska Airlines services from Los Angeles, Seattle, Portland, Vancouver and Calgary
  America West services from Los Angeles, Phoenix and San Francisco.

Qantas Airways Limited ABN 16 009 661 901                                                         April 2006
QANTAS OFFICES Qantas has offices in the US cities of Chicago, Los Angeles and New York. Regional
representatives also operate out of Atlanta, Boston, Dallas, Houston, Hawaii, New Jersey, Pennsylvania,
Phoenix and Seattle. Canadian representatives operate out of Toronto and Vancouver.


HISTORY In 1966, Qantas commenced flights to Latin America as part of a new round-the-world route
through Tahiti and Mexico to Bermuda and London. This service was discontinued in 1975. Between 1988 and
1993, Qantas had a codeshare arrangement with Aerolineas Argentinas, and again from November 1998 until
June 2001.

CODESHARE SERVICES TODAY Qantas offers four return services a week from Sydney to Santiago, Chile,
via Auckland, on a codeshare basis with oneworld partner LAN. This will increase to six services per week
from July 2006. Customers can then connect with LAN services from Santiago to ports throughout South

QANTAS OFFICES Qantas has office in Buenos Aires and Sao Paulo.

Qantas Airways Limited ABN 16 009 661 901                                                    April 2006
                                             Fact File
HISTORY Tasman Empire Airways Limited (TEAL), formed by Qantas, Imperial Airways (BOAC), and a
partnership of Union Airways of New Zealand and the New Zealand Labour Government, inaugurated a
weekly service between Sydney and Auckland on 30 April 1940. The trans-Tasman service used two Shorts
Empire Flying Boats, Aotearoa and Awarua. The first flight, operated by Aotearoa, left Auckland at 6:00am,
arriving nine hours and 15 minutes later at Rose Bay, a distance of 1,348 miles. It carried nine passengers and
about 40,000 letters. In October 1961, Qantas began operations in its own right across the Tasman in pool
with TEAL. In April 1965, Qantas inaugurated a Boeing 707 service between Sydney and Christchurch. By
1972, Qantas operated Boeing 747 services to New Zealand for the increased number of passengers flying.

QANTAS SERVICES TODAY Qantas currently operates more than 200 flights per week between Australia
and New Zealand, including non-stop services between the Australian cities of Sydney, Melbourne and
Brisbane and the New Zealand cities of Auckland, Wellington and Christchurch. Qantas also operates services
between Adelaide and Auckland and Qantas commenced a permanent year-round service between Sydney
and Queenstown on 1 October 2005. During the ski season Qantas also operates a direct service from
Brisbane and Melbourne to Queenstown and additional services from Sydney. Qantas also offers the
convenience of an extensive Australian domestic network for same-airline connections to and from other
Australian ports. Qantas connects Auckland with Los Angeles non-stop daily, and also codeshares on services
operated by other airlines to Nadi and Suva in Fiji, Papeete in French Polynesia and Santiago in Chile. On 12
April 2006, Qantas and Air New Zealand signed an agreement that will see the airlines work together on
network, schedule, pricing and marketing initiatives for their Tasman operations. This Tasman Networks
Agreement (TNA) also extends to the airlines’ value-based subsidiaries Jetstar and Freedom Air.

JETSTAR SERVICES Jetstar commenced trans-Tasman services between Australia and New Zealand on 1
December 2005. Jetstar services complement Qantas services to Christchurch and opened up a new route
between the Gold Coast and New Zealand. The new services provide customers with more flights and travel
services, as well as around 1,500 extra seats in and out of Christchurch every week.
DOMESTIC NEW ZEALAND AIRLINE In April 2001, Qantas launched New Zealand domestic services.
Flying Boeing 737 aircraft, Qantas provides more than 250 services each week between Auckland, Wellington,
Christchurch, Queenstown and Rotorua. All Qantas domestic New Zealand flights can be integrated with
Qantas’ extensive international network. Qantas flights within New Zealand offer the opportunity to earn
Qantas Frequent Flyer points. Qantas Clubs are located at both international and domestic airports at
Auckland, Christchurch and Wellington. Valet parking is also available at Auckland airport.
SOUTH PACIFIC SERVICES AND CODESHARES Qantas operates services from Sydney and Brisbane to
Noumea and codeshares on flights to Papua New Guinea, Fiji, Vanuatu and Tahiti.
Papua New Guinea Qantas codeshares on Air Niugini services from Cairns, Brisbane and Sydney to Port
New Caledonia    Qantas and Aircalin codeshare on each other’s services from Sydney and Brisbane to
Fiji             Qantas codeshares on Air Pacific services from Sydney, Melbourne, Brisbane, and
                 Auckland to Nadi. A seasonal service operates from Wellington and Christchurch to
                 Nadi from June to October. The airlines also codeshare from Sydney and Suva.
Vanuatu          Qantas codeshares on Air Vanuatu services from Sydney and Brisbane to Port Villa.
Tahiti           Qantas codeshares on Air Tahiti Nui services from Auckland and Papeete.

QANTAS OFFICES Qantas has offices in Auckland, Wellington and Christchurch in New Zealand, Noumea in
New Caledonia, and Suva and Nadi in Fiji.
Qantas Airways Limited ABN 16 009 661 901                                                       April 2006
                                            Fact File
                                     QANTAS IN SOUTHERN AFRICA
HISTORY Qantas Airways first began services to southern Africa in 1948 with a survey flight from Sydney via
Perth, the Cocos Islands and Mauritius to Johannesburg. This was to become known as the Wallaby Route
because of the ‘short hops’ between ports on the route. The return flight to Australia became the first direct
service between the two continents.

On 1 September 1952, the first scheduled passenger service left Sydney for Johannesburg on a Lockheed
Constellation L-749A aircraft. The service arrived in Johannesburg three days later on 4 September. The
fortnightly services continued until 1955 when the Super Constellation L-1049 aircraft type was introduced.

In 1957, Qantas and South African Airways (SAA) announced a partnership to operate services between the
two countries on alternate weeks. SAA would operate DC7B aircraft between Johannesburg and Perth while
Qantas would operate Super Constellations from Perth to Sydney and return.

When the Electra aircraft were introduced to the Wallaby Route, new speed records were set. The aircraft VH-
ECD recorded a commercial flight time in June 1963 of 54 hours against the Super Constellation time of 61
hours, 40 minutes.

Qantas suspended services between Australia and southern Africa from 1977 until 1982. In November 1982,
weekly services began from Australia to Zimbabwe (Harare) on Boeing 747SP aircraft. Passengers initially
flew Sydney-Harare via Perth and then to Johannesburg, with direct Johannesburg services later added.
Qantas ceased services to Harare in October 2000.

QANTAS SERVICES TODAY Qantas operates non-stop three-class Boeing 747-400 services between
Sydney and Johannesburg five times a week. Typical flight time is 14 hours and 10 minutes Sydney to
Johannesburg, one of the longest non-stop sectors in the Qantas network. The return leg is generally assisted
by a favourable tailwind with a typical flying time of only 11 hours and 45 minutes from Johannesburg to
Sydney. Qantas also codeshares on five services operated by South African Airways each week between
Perth and Johannesburg.

QANTAS OFFICES Qantas has an office in Johannesburg.

Qantas Airways Limited ABN 16 009 661 901                                                      April 2006
                                             Fact File
COMMERCIAL ALLIANCES Since the beginning of commercial aviation, airlines have developed cooperative
arrangements to allow them to provide a wider, more efficient range of services. Customers benefit from better
networks, flight frequencies, products and services, while airlines gain from revenue enhancement and cost
savings through shared facilities and resources. The trend towards alliances has accelerated since the major
aviation milestone of US domestic deregulation in 1978 and more recent changes in other markets towards a
freer regulatory environment for national and international operations. Increasing competition has been a key
driver in the formation of alliances. Qantas is involved in equity investments, commercial alliances and other
agreements with a number of carriers.

oneworld ALLIANCE The oneworld alliance comprises some of the world’s leading airlines in Qantas, Aer
Lingus , American Airlines, British Airways, Cathay Pacific, Finnair, Iberia and LAN. QantasLink is a oneworld
affiliate airline and Japan Airlines, Royal Jordanian and Hungary’s Malev will join the alliance in 2007. Member
airlines’ combined route network offers services to more than 600 destinations in more than 130 countries. In
2005, oneworld member airlines carried more than 240 million passengers on a fleet of some 2,000 aircraft;
flew around 2.25 billion miles (equivalent to approximately 12 return trips to the sun); and operated nearly
three million flights (more than 8,000 flights a day). Customers can earn and redeem frequent flyer awards and
tier points on eligible fares throughout the oneworld network with all airlines in the alliance and enjoy their
frequent flyer privileges across 390 lounges worldwide for top tier members. Alliance members also work
together to make travel across their combined networks as smooth as possible. oneworld was the first airline
alliance to offer interline e-ticketing across all member carriers. This means customers can travel with the
convenience of a single electronic ticket throughout the combined network served by alliance members.
oneworld also offers an unrivalled choice of tickets, including its popular Explorer round-the-world fare and
Visit passes for each continent. For more information, visit www.oneworld.com

QANTAS AND BRITISH AIRWAYS Qantas and oneworld partner British Airways (BA) commenced a Joint
Services Agreement (JSA) in 1995, giving customers the benefits of global fare products including round-the-
world fares, reciprocal frequent flyer programs and lounge access, joint lounges and global freight cooperation.
In February 2005, the Australian Competition and Consumer Commission (ACCC) approved the continuation
of the JSA on the Kangaroo Route between Australia, Asia and Europe for another five years. The
authorisation gives Qantas and BA the ability to coordinate schedules and pricing on their services between
Australia, Asia and Europe. Qantas and BA have an extensive codeshare relationship and share a wide
variety of resources, including sales and retail outlets, and cooperate in fuel purchasing, ground handling,
aircraft maintenance and catering. The two airlines have integrated their operations in Bangkok, Jakarta, Kuala
Lumpur and Singapore. They have joint or co-located airport and sales offices in a number of locations around
the world and share airport lounges in Bangkok, Hong Kong, Kuala Lumpur, Los Angeles, Manila and

QANTAS AND AMERICAN AIRLINES Qantas and American Airlines, also a oneworld partner, cooperate
through codesharing agreements, reciprocal frequent flyer programs and reciprocal lounge access
arrangements. The relationship began in 1989 with what was, at the time, the world’s first commercial
codeshare agreement.

QANTAS AND AIR PACIFIC Cooperation between Qantas and Air Pacific includes codesharing, marketing
and reciprocal frequent flyer programs. In November 1997, Qantas and Air Pacific signed a 10-year
commercial agreement to explore opportunities in scheduling and fleet coordination, engineering, marketing,
ground handling, customer service, fuel purchase and freight. The relationship currently includes codeshare
agreements, engineering spares management, access to frequent flyer programs and distribution of holiday
product through Qantas Holidays. Qantas’ current shareholding in Air Pacific is 46.3 percent.
Qantas Airways Limited ABN 16 009 661 901                                                        April 2006
QANTAS AND AIR NEW ZEALAND Qantas and Air New Zealand recently signed a Tasman Networks
Agreement (TNA) that will see the airlines work together on network, schedule, pricing and marketing
initiatives for their trans-Tasman operations. The agreement, which is still subject to regulatory approval in
both Australia and New Zealand, also includes the airlines’ value-based subsidiaries Jetstar and Freedom Air.

OTHER CODESHARE ALLIANCES In addition to its bilateral relationships with British Airways, American
Airlines, other oneworld alliance airlines and Air Pacific, Qantas has developed codeshare arrangements with
many other leading airlines, offering customers an extended network that provides seamless access to a wide
variety of destinations around the world. In addition to the codeshares listed below, Qantas plans to enter into
new relationships with Air China and Mexicana in coming months.

Aircalin                    Qantas and Aircalin codeshare on each other’s services between Sydney, Brisbane and Noumea.
Air Malta                   Air Malta codeshares on Qantas services between London and both Sydney and Melbourne over Bangkok
                            and Singapore.
Air Niugini                 Qantas codeshares on Air Niugini services between Cairns, Sydney, Brisbane and Port Moresby.
Air France                  Qantas codeshares on Air France services between Singapore and Paris and Air
                            France codeshares on Qantas services between Singapore and Sydney, Melbourne, Brisbane,
                            Adelaide, Darwin, Cairns and Perth, providing daily services between Australia and France.
Air Pacific                 Qantas codeshares on Air Pacific services between Nadi and Sydney, Melbourne, Brisbane, Honolulu, Los
                            Angeles, Auckland, Canberra and Christchurch and between Sydney and Suva. Air Pacific codeshares on
                            Qantas services between Auckland, Wellington and Christchurch.
Air Tahiti Nui              Qantas codeshares on Air Tahiti Nui services from Sydney and Auckland to Papeete, and between
                            Papeete and Los Angeles and New York. Air Tahiti Nui codeshares on Qantas services between Auckland
                            and Sydney.
Air Vanuatu                 Qantas codeshares on Air Vanuatu services between Sydney, Brisbane and Port Vila.
Alaska Airlines             Qantas codeshares on services from Los Angeles and San Francisco and Seattle, Portland, Vancouver
                            and Calgary.
America West                Qantas codeshares on America West services between Los Angeles and Phoenix and between San
                            Francisco and Phoenix and Las Vegas.
American Airlines           American codeshares on Qantas services from Auckland, Brisbane, Melbourne and Sydney to Los Angeles
                            and New York and from Sydney to San Francisco and Honolulu. The airline also codeshares on Qantas-
                            operated Australian and New Zealand domestic services. Qantas codeshares on American Airlines
                            services from Honolulu , Los Angeles, New York and San Francisco and to Boston, Chicago, Dallas/Fort
                            Worth, Denver, Honolulu, Las Vegas, Miami, Newark, New York, San Diego, San Francisco, St Louis,
                            Toronto and Washington DC. Qantas also codeshares on American Airlines flights from Chicago to
                            Ottawa, Montreal and Toronto, and from New York to Montreal, Halifax and Toronto.
Asiana                      Qantas codeshares on services between Seoul and Sydney.
British Airways             Qantas and British Airways codeshare on each other’s services between Australia, Singapore, Bangkok,
                            Hong Kong and the UK and Frankfurt. Qantas codeshares on BA services from London to UK domestic
                            and European ports and BA codeshares on Qantas Australian domestic, trans-Tasman and Auckland-Los
                            Angeles services.
Cathay Pacific              Qantas codeshares on Cathay Pacific’s daily services between Hong Kong and Rome.
China Eastern Airlines      Qantas codeshares on services to Shanghai from Sydney and Melbourne.
Eva Air                     Qantas codeshares on Eva Air services between Brisbane and Taipei.
Finnair                     Qantas codeshares on Finnair flights between Helsinki, Bangkok and Singapore and between Helsinki and
                            London, Prague, Vienna, Warsaw and Zurich. Finnair codeshares on Qantas flights between Sydney and
                            Bangkok and Hong Kong, Brisbane and Singapore and Melbourne and Hong Kong.
Gulf Air                    Qantas codeshares on Gulf Air services between Singapore and Bahrain, Bahrain and Athens, Beirut and
Japan Airlines              Qantas codeshares on daily Brisbane-Tokyo and daily Osaka-Brisbane-Sydney services operated by JAL.
                            JAL codeshares on Qantas’ daily Cairns-Tokyo and Melbourne-Tokyo services.
LAN                         Qantas codeshares on LAN’s six services a week between Sydney, Auckland and Santiago.
Norfolk Island              Qantas codeshares on services operated by Air Nauru between Norfolk Island and Sydney and Brisbane.
South African Airways       Qantas codeshares on SAA services between Johannesburg and Perth and SAA codeshares on non-stop
                            Qantas services between Sydney and Johannesburg.
Vietnam Airlines            Qantas codeshares on Vietnam Airlines services to Ho Chi Minh City from both Sydney and

Qantas Airways Limited ABN 16 009 661 901                                                                       April 2006
                                              Fact File
The Qantas approach to sales focuses on regions, dividing its network into the following sales areas: Australia
and Papua New Guinea; South East Asia; North Asia; Japan; UK, Europe, the Middle East and Africa; the
Americas; and New Zealand and the Pacific. Qantas distributes its product through travel agents and via its
own Qantas Travel centres, as well as through Qantas Telephone Sales centres, the internet and travel
wholesalers such as Qantas Holidays. Key markets for the airline include leisure travellers, corporate
accounts, and group and incentives travel.

TELEPHONE SALES Telephone Sales Australia and New Zealand have more than 1,200 staff, operating 24
hours a day seven days a week. The three Australian Contact Centres are located in Melbourne, Brisbane and
Hobart. There is also a small call centre in Newcastle managed by an external provider. Telephone Sales
provides information and servicing for the general public and Frequent Flyers in relation to Qantas,
QantasLink, Australian Airlines, Jetstar, oneworld alliance airlines and other partner airlines. The provision of
information and servicing includes domestic, international and Frequent Flyer bookings, online and off-line
servicing, pricing, seat availability, passport and visa information and many other Qantas product enquiries.
Telephone Sales consultants also provide customers with a broad spectrum of information pertaining to their
journey including airport, baggage, check-in, transfer and transport information. The operation is supported by
an operational and management team in Sydney, along with Qantas Express Ticketing (QET), which is
primarily responsible for the ticketing of customer bookings, the reissuing of tickets and refund processing.
There are 13 overseas Qantas Contact Centres which are located in Auckland (New Zealand), Tucson (USA),
London (UK), Singapore, Hong Kong, Bangkok (Thailand), Tokyo (Japan), Jakarta (Indonesia), Mumbai
(India), Shanghai (China), Johannesburg (South Africa), Zurich (Switzerland) and Bremen (Germany). The last
two are outsourced to British Airways. There are also numerous dual Retail/Telephone Sales units throughout
Qantas’ worldwide network.

INDUSTRY SALES Qantas has a strong commitment to the travel agency network. The airline works closely
with about 4,000 travel agencies throughout Australia that operate in various markets, such as wholesale,
retail, fly/cruise, leisure or corporate business. Qantas also has relationships with industry bodies such as the
Australian Federation of Travel Agents (AFTA), the International Air Transport Association (IATA), and global
distribution systems (such as Amadeus, Galileo and Sabre) that allow travel agents to quote fares and make
bookings from their own offices. Each Australian state and territory has a dedicated Industry Sales team that
manages both the day-to-day relationship and business development opportunities of Qantas with the
individual travel agency branches. The National Account Sales team is dedicated to the ongoing relationship
and business development with major travel agency groups such as Flight Centre, Travelscene American
Express, Concorde, BTI, CT Partners, The Travel Corporation, Consolidated, TQ3 Navigant, Travellers
Choice, Harvey World Travel, STA, American Express, Carlson Wagonlit and the Jetset Travelworld Group.
The airline also has the Qantas Industry Centre (QIC) in Sydney – a centralised call centre providing the travel
industry network with over-the-phone sales assistance regarding air fares, taxes, ticketing and sales service.
The Qantas Industry Sales Platinum Club is a reward and recognition program for the top 110 travel agents in
Australia. Membership is renewed annually and offers the Platinum Club agency a priority, personal and
premium customer service through a dedicated team of highly experienced Sales Advisors based within QIC.
Qantas also offers a dedicated industry website exclusively for Australian travel agents – qantas.com/agents –
offering 24-hour assistance, online forms and booking engine as well as daily updates and communication.
This site has become a primary communication tool between Qantas and the industry.

CORPORATE AND GOVERNMENT SALES Qantas recognises the importance of corporate and government
business and has a department that is dedicated to managing the airline’s dealings with these markets in
Australia. At the national level, Corporate and Government Sales works closely with sales teams to develop
strategies, product offerings and sales tools that will help them establish and grow relationships in this key
Qantas Airways Limited ABN 16 009 661 901                                                         April 2006
market. Corporate and Government Sales teams in each state, and nationally, manage a diverse portfolio of
accounts. These teams are responsible for identifying the most suitable corporate airfares solution, negotiating
mutually beneficial supplier agreements, developing and executing plans for account performance and
improvement. Qantas Corporate and Government Sales also works closely with key business travel
organisations including Australian Business Travel Association (ABTA), Business Travel Agents Association of
Australia (BTAAA), travel management companies and leading travel industry suppliers.

QANTAS BUSINESS TRAVEL Qantas Business Travel is one of the largest corporate travel managers in
Australia, providing a total management service through seven sites around the country in Adelaide, Brisbane,
Canberra (two sites), Melbourne, Perth and Sydney. Approximately 470 experienced business travel
specialists provide personalised service to some of Australia's largest and highest profile corporate and
government accounts alongside a broad cross section of customers from small to medium enterprises. Qantas
Business Travel offers global access to a full range of business travel management services enabling
customers to create or change their travel arrangements 24 hours a day seven days a week. This includes air,
land, currency, passport and visa and all other travel requirements. Qantas Business Travel also has its own
sales team, responsible for all aspects of account management including relationship building, customer
communication and tendering for new business. Qantas Business Travel develops sales tools, products and
strategies to promote itself in the corporate market. This includes their Q2B suite of online booking and
reporting products to maintain company profiles, report on travel policy compliance and account spending.

GROUP TRAVEL Qantas Group Travel tailors travel arrangements for groups of 10 or more people travelling
internationally or domestically. A team of more than 70 Sydney-based specialist consultants manages group
sales Australia-wide for Qantas. Teams within Qantas Group Travel cover each market segment to ensure that
the diverse and specialised requirements of the groups are handled knowledgeably and efficiently. These
markets include: travel agents; professional conference organisers and incentive houses; sporting bodies;
inbound groups; direct customer group bookings; and the fly/cruise market. Fares are available for a range of
travel requirements. Qantas Group Travel can also arrange charter aircraft (with themed menus, headrest
covers etc), and plan group itineraries to provide maximum utilisation of time.

QANTAS TRAVEL CENTRES In addition to the strong relationship Qantas has with travel agents all around
Australia, Qantas has 16 of its own Qantas Travel stores, located in every Australian state and territory. Their
services include itinerary planning and costing, air travel bookings and ticketing, cruises, accommodation, car
hire, tours, travel insurance rail passes etc as well as Qantas Travel gift vouchers. Qantas Travel consultants
are highly regarded for their skills and experience, on average having more than 10 years’ experience in travel
and tourism, making them well qualified to take care of all customer travel needs and expectations. Qantas
Travel locations are listed below:

New South Wales                             Bridge Street, Sydney; Chatswood, Sydney.
Victoria                                    Collins Street, Melbourne; William Street,
                                            Melbourne; Camberwell, Melbourne.
Australian Capital Territory                Jolimont
Queensland                                  Brisbane, Cairns, Surfer’s Paradise, Townsville
Northern Territory                          Alice Springs, Darwin, Nhulunbuy
Western Australia                           Perth
South Australia                             Adelaide
Tasmania                                    Hobart

WEBSITE The Qantas website qantas.com is Australia's most popular travel site with around five million visits
each month. The website offers the lowest available Qantas airfares with around one third of domestic
bookings made online. Travellers can plan and book holidays online with flight, hotel and hire car options;
change bookings online; see real-time schedule, arrival and departure information and access the latest
Qantas offers and promotions. Qantas Frequent Flyers can use their points to make bookings on Qantas and
partner airline flights; view a list of all their bookings; request upgrades; claim missing points; manage and
update their accounts; use the points calculator to plan Award trips; view real-time points balances and activity
statements; transfer points to a family member; and purchase goods at the Frequent Flyer store. qantas.com
also offers duty-free shopping and inflight entertainment guides; latest version of Qantas’ award-winning
inflight magazine Qantas The Australian Way; latest media releases and investor information.

Qantas Airways Limited ABN 16 009 661 901                                                         April 2006
                                                    Fact File
                                                      AIR FARES
Air fares have continued to fall in real terms since the end of World War II. Reasons include: improving
operating efficiencies brought about by new technology; bigger aircraft offering lower seat-kilometre costs;
airline growth leading to economies of scope and scale; increasing competition; and, more recently,
computerised yield management systems that enable airlines to meet market demand with a far greater range
of fares.

INTERNATIONAL AIRFARES International airfares in the Australian market and most of the world's markets
are, in effect, deregulated. Pricing is determined by competition and demand although it has not always been
so. The International Air Transport Association's (IATA) Bermuda Agreement of 1946 paved the way for IATA's
involvement in setting international passenger fares and cargo rates. The intention was not to raise fares but to
ensure coherent fares and rates that would sustain the growth of airlines in the post-World War II period.
Under the auspices of IATA, the industry introduced tourist class (now economy), offering lower fares in return
for reduced leg room and catering services. Qantas introduced tourist class on the Kangaroo route in 1954.
With fares agreed between nations (not airlines) as part of bilateral air services agreements, special
discounted fares were initially subject to Government approval throughout the world, but a more relaxed
'hands off' approach developed over time. The introduction of the Boeing 747 – with its lower seat-kilometre
costs and other efficiencies – enabled Qantas to pioneer fare discounts throughout the 1970s, subject to
Government approval. In 1982, an international fares war in the Australian market saw a breakdown of the
regulated system and withdrawal of the Government from fare setting. For the first time, Qantas was able to
offer discounted fares direct to the public. The following tables illustrate falls in the Sydney-London return fare
over time. Comparisons are based on the lowest return fares available in each year. In 2005, the lowest basic
Qantas return fare on the route was $A1910, excluding government taxes, and the figure for average ordinary
weekly earnings was $A993 for full-time work, excluding overtime. (Sources: Australian Bureau of Statistics
and Qantas).


Time Taken To Earn The Lowest Sydney-London Return Airfare
1945          130 weeks                     1985     5 weeks                  2000      2.7 weeks
1965          21 weeks                      1995     3.5 weeks                2005      1.9 weeks


Percentage Increase 1964-2005
Av. 3-bedroom house     4,510%                     Loaf of bread   1,489%      CPI                          932%
Av. 4-door Car          1,471%                     Petrol          1,204%      Sydney-London airfare        63%
Av. Weekly earnings     1,736%

The price of an average 3-bedroom house is 46 times as expensive as in 1964 and a car and a loaf of bread
about 16 times as expensive, whereas the Sydney to London return airfare is only 1.6 times as expensive.

Qantas Airways Limited ABN 16 009 661 901                                                          April 2006
DOMESTIC FARES Prior to October 1990, interstate air services were subject to economic regulation under
the Two Airlines policy. The objective was to maintain two economically viable operators to provide trunk route
services on a competitive basis. In 1981, the Independent Air Fares Committee (IAFC) was established to
determine airfares, which were then applied by both airlines.

With deregulation in November 1990, 38 years of Government control was abolished, and the airlines were
given the freedom to determine capacity, fare levels and route structures. The entry of new competitors into
the Australian domestic aviation market and the collapse of Ansett in September 2001 have focused attention
strongly on fare levels.

In real terms, however, yield from domestic air travel has been declining over the past 30 years, and – from
the customer perspective – travellers today have access to the broadest and most flexible airfare range ever.

With the overhaul of the Qantas domestic fare structure in July 2003, Qantas now offers a broad range of
discounted fares, which provide a more flexible and simple set of fare conditions than ever before. All fares are
one way and can be used in combination with any other fare to create a total itinerary. Additionally, previous
requirements such as Saturday night and minimum stays are no longer imposed, whilst the majority of fares
allow for changes (where a fee may be payable).

SIMPLER FARE STRUCTURES Worldwide, the trend is toward simpler, more customer-friendly, more
internet-friendly pricing. Many airlines are moving to fares that offer the customer more flexible pricing with
simpler and common conditions. Since 2004, Qantas has progressively introduced a new simplified
international fare structure for travel on its trans-Tasman, South West Pacific, South East Asian, Chinese,
American, UK and European routes to meet the changing requirements of customers. Qantas will extend
these types of fares across most routes over 2006. These simplified fare structures will be under constant
review and ongoing simplifications and modifications can be expected.

Qantas Airways Limited ABN 16 009 661 901                                                           April 2006
                                               Fact File
                                            YIELD MANAGEMENT
WHAT IS YIELD MANAGEMENT? Yield management is a practice that is widely used in the airline, hotel, car
rental, shipping and advertising industries. Each of these industries has a “perishable” product – airline seats
(and freight capacity), hotel rooms, berths on cruise ships or advertising time on radio and television and
space in newspapers and magazines. If seats or rooms or space are not sold then the opportunity to earn
revenue from them is lost forever. For this reason, these industries seek to market their product with maximum

In the airline industry yield managers use widely accepted statistical tools to forecast demand for seats, taking
into account historical data and seasonal variables. For example, there is heavy demand on major domestic
corridors during weekday peak periods and to leisure destinations during holiday periods, but there may be
troughs in demand at other times.

Each flight has its own individual forecast. Yield managers take into account factors as diverse as economic
swings which affect longer-term travel demand, seasonal schedule changes, changes in aircraft capacity and
special events such as major sporting events to achieve the optimal mix of fares.

In today's operating environment, without yield management airlines would find it more difficult to make a profit
and customers would be denied the broad range of fares that are offered.

SIMPLER FARE STRUCTURES Worldwide, the trend is toward simpler, more customer-friendly, more
internet-friendly pricing. Airlines are increasingly moving to transparent fare structures that offer the customer
greater flexibility in pricing with fewer, simpler conditions.

Qantas offers the following fare types across domestic and international networks:
   Business                               Flexi Saver                          Red e-Deal
   First (International)                  Fully Flexible                       Super Saver

WHY DO AIRLINES OVERBOOK? Another common practice, and an essential part of yield management, is
the overbooking of flights. Airlines overbook in the knowledge that a percentage of passengers and travel
agents make reservations that are never used, and others make multiple bookings. These practices can deny
other passengers the opportunity to travel on flights that appear to be 'fully sold'. Overbooking profiles are
carefully monitored and managed and Qantas continues to invest in quality control measures to minimise
overbooking levels.

Importantly for customers, overbooking ensures flights are not closed out for bookings well ahead of
departure. As a result, fewer seats are wasted and more customers are given the opportunity to travel. Without
overbooking, airfares would rise to cover the loss of revenue from last minute cancellations and 'no shows'.

PRICING INITIATIVES Another common question is why do airlines have different prices and fare conditions
for travel on the same flight? The philosophy of yield management is to maximise seat sales at the optimal (not
necessarily the highest) price. For this reason, a range of fares are offered to help meet overall revenue

Not everyone is prepared to pay the same price at the same time. Some customers are driven by price and
choose to purchase discounted fares, such as sale or promotional airfares, which require them to book early or
travel on a particular day or time in order to secure a seat. Customers who are time sensitive or want the
flexibility to decide to travel close to their intended travel date are often willing to pay a higher price. While
flights may vary by time, frequency and number of seats, nearly all services have the full range of fare types
Qantas Airways Limited ABN 16 009 661 901                                                          April 2006
available for sale during the booking life-cycle of the flight. The role of yield management is to provide an
optimal return from a network offering designed to suit the needs of a wide range of customers.

CAPACITY TO MEET DEMAND In its aim to maximise seat sales, yield management also plays a role in
identifying areas of weaker demand and then releasing promotional fares to stimulate travel. For example, Red
e-Deals in the Economy cabin and off-peak fares in the Business cabin are examples of pricing and fare
initiatives to stimulate demand for travel. In addition, peak travel periods are matched with additional capacity
to provide sufficient flights to meet customer demand.


Yield:                 Passenger yield is the total revenue from passengers divided by the total RPKs. It is
                       expressed in cents/RPK.
RPKs:                  Revenue Passenger Kilometres. The distance a passenger travels on a flight. One
                       passenger travelling 10,000 kilometres produces 10,000 RPKs. 300 passengers each
                       travelling 10,000 kilometres, produce 3,000,000 RPKs.
ASKs:                  Available Seat Kilometres. The seat capacity of an aircraft multiplied by the distance
                       travelled. A 400 seat aircraft flying 10,000 kilometres produces 4,000,000 ASKs.

Qantas Airways Limited ABN 16 009 661 901                                                             April 2006
                                             Fact File
Qantas Government and International Relations division represents the Group’s interests in dealings with
government entities, regulators and industry bodies.

GOVERNMENT AND INDUSTRY AFFAIRS Government and Industry Affairs is the primary interface
between the Qantas Group and Federal and State Governments. This involves advocacy of Qantas’ strategic
and commercial objectives to Ministers and Members of Parliament and working with a broad spectrum of
government agencies and industry associations on aspects of the policy and regulatory framework relating to
the aviation and tourism industries.

INTERNATIONAL RELATIONS The rights to operate international air services are agreed in treaties
negotiated between governments. These treaties, known as “Air Services Agreements”, set out the rights and
entitlements of the respective countries’ airlines on matters such as which cities may be served, with what
frequency, routing, aircraft type and the limitations on traffic that may be carried between particular points.

Airlines combine rights available under their countries’ agreements to build international passenger and cargo
networks. For example, under the Australia-Germany agreement, Qantas can operate a certain number of
services to a selection of points in Germany, and under the Australia-Singapore agreement, can operate
services beyond Singapore to Germany. Qantas combines these rights to operate its daily flights to Frankfurt
and carry traffic between Australia and Germany, including passengers departing or joining the aircraft at

The bilateral treaty framework has been in place for more than 60 years, and remains the basic structure
under which international aviation continues to develop. Recently, more liberal aviation policies by
governments in some parts of the world have led to the appearance of a number of multilateral groupings.

Before exercising air services treaty rights, Qantas must generally apply to an Australian independent statutory
body called the International Air Services Commission for an allocation of capacity to enable services to be

Representatives from Qantas Government and International Relations attend air services negotiations as
advisers to the Australian Government and are responsible for all company dealings with the International Air
Services Commission.

BORDER FACILITATION The group also works with governments and border agencies around the world to
simplify the movement of passengers, aircraft, crews, spare parts and stores across borders through or within
customs, immigration and quarantine barriers. This includes involvement in the development of new strategic
initiatives such as automated border processing (immigration) using facial biometrics.

Qantas Airways Limited ABN 16 009 661 901                                                        April 2006
                                               Fact File
Qantas has been at the forefront of the aviation security industry for over 85 years and continues to strengthen
and grow its enviable reputation.

In the continually changing global security environment, Qantas continues to work with governments and
industry operators around the world to ensure it provides the highest possible level of protection for its
passengers, employees and operations. Quality training and adoption of the latest technology is at the heart of
helping Qantas stay at the forefront of the industry.

INVESTMENT IN TECHNOLOGY During the 2004/05 financial year, Qantas invested more than A$260
million (a 220 per cent increase since 2000/01) on enhanced security measures. Many of the security
measures Qantas now has in place, such as new baggage screening equipment including explosive trace
detection technology for carry on and checked baggage, exceed those required by legislation.

Over the past 12 months Qantas has invested a further $5 million to augment its CCTV capability. Qantas
now has a sophisticated network of over 1500 cameras in operation throughout Australia, mostly at airport
locations owned or solely leased by Qantas. A dedicated Security Operations Centre monitors global security
24 hours a day and also provides assistance and support to other Qantas Group business interests including
Jetstar Asia, Air Pacific and airline codeshare partners.

QUALITY TRAINING Qantas Group Security provides a comprehensive, annual security training program for
over 25,000 employees in both Australia and overseas. In particular, Qantas security instructors deliver
specialised aviation security training to all aircrew annually. Qantas security training standards exceed the
standards set by the International Civil Aviation Organisation (ICAO) and the Australian Government.

Security training is also provided to Qantas Group ground staff in the critical operational areas of check-in,
baggage, freight, engineering and catering.

ADDITIONAL AIRPORT SECURITY MEASURES Over the past 12 months, Qantas has implemented many
of the recommendations in the Wheeler Report commissioned by the Federal Government. These measures
    the closure of a significant number of airside access gates, including a 90 per cent reduction in Sydney;
    security inspections to cover all staff and their possessions, visitors and vehicles at the remaining entry/exit
    points; and
    increased uniformed security presence at ramp and baggage areas.

FREIGHT SECURITY Qantas Freight also continues to make significant investments to upgrade security at its
Australian terminals. Improved security measures include:
   an increased number of guards to inspect and check freight arriving at the terminals;
   the increased use of sniffer dogs

Qantas Airways Limited ABN 16 009 661 901                                                           April 2006
                                             Fact File
                                       INFORMATION TECHNOLOGY
IT INFRASTRUCTURE Since the introduction of the airline’s first computers in 1962, Qantas Information
Technology has supported the information systems used throughout the Qantas Group. There have been
significant changes over the years and Qantas IT is now involved in the acquisition, development and
application of new systems and services, as well as the delivery of information technology managed services.

Qantas IT administers ticketing for more than 30 million passengers each year as well as the airline’s four
million Frequent Flyer program members. It also provides employment for 700 staff who enable 600
applications to support the Qantas business and run 40,000 devices worldwide in real time.

Qantas has forged strategic alliances with companies such as IBM for infrastructure services and data centre
operations; Telstra for its domestic communication network and global desktop services; SITA for its
international communication network; Navitaire for revenue accounting and reservations services; and
Amadeus for reservations, inventory and departure control services. Qantas IT will continue to plan its IT
services with its strategic suppliers to enable new and improved business processes and customer offerings.

MAJOR PROJECTS Major projects include the phased migration of Qantas Passenger Services Systems to
Amadeus. The first phase was completed in November 2002 when Qantas reservations and ticketing moved
to the Amadeus Altéa Reservation system. The second phase of the program cutover in September 2004 to
the Amadeus Altéa Inventory software, which is used to load Qantas schedules into the reservations system
and to publish these schedules to other reservation systems and airlines around the world. Qantas is now
working to deploy, from 2007, Amadeus Altéa Departure Control for its Load Control and Departure Control

EFFICIENCY Technology plays a major role in achieving efficiency and cost savings. Many of the company’s
Sustainable Future Program initiatives require new or adjusted systems. For example, in order to optimise fuel
consumption, Qantas is implementing a new flight planning system. A new workforce management system is
also being deployed to improve productivity in airport and freight terminals, and various improvements are
being implemented in pricing systems.

E-COMMERCE INNOVATION Qantas is one of the main airline users of the Amadeus booking engine
globally, and in the past year online penetration into the domestic market has increased to more than 35 per
cent. Frequent Flyer redemption bookings online have grown to more than 70 per cent, with the number of
people joining the scheme online to more than 75 per cent. The Qantas website qantas.com also provides
product information, schedules, arrival and departure information, company history, airline information and
major media releases.

In domestic airports, Qantas has deployed a larger number of enhanced touch-screen QuickCheck kiosks to
speed up check-in time for customers with e-tickets.

Qantas and its oneworld partners have also become the first airline alliance to implement comprehensive e-
ticket services for customers travelling with oneworld airlines.

MANAGED SERVICES In May 2004, Qantas signed a multi-year managed services agreement with IBM and
Telstra for the supply of infrastructure and network services to the airline. Telstra has been contracted until
2011 to manage domestic data and voice services and to continue to manage the Qantas computer desktop
and LAN environment worldwide, including more than 40,000 PCs, printers and other devices.

Qantas Airways Limited ABN 16 009 661 901                                                       April 2006
IBM has been contracted until 2014 to manage the delivery of data centre operations and mid-range
computing and other managed services. In February 2006, the project team successfully relocated all of the
Qantas systems from the 35 year-old Qantas Data Centre in Sydney’s city centre to IBM’s state-of-the-art

SITA continues to provide international network services. These contracts cover all business locations
currently supported by Qantas Information Technology. Navitaire is another managed service provider that
supports a major application area – revenue accounting – through the Integrated Revenue Information
Solution (IRIS) program. The IRIS program will account for all Qantas passenger tickets and settlements with
other carriers. The focus of the program is to improve revenue protection, timeliness and accuracy of revenue
information, operational efficiency and customer service.

Additionally, Navitaire provides hosted reservations services for the Qantas Group’s low cost carriers, Jetstar
and Jetstar Asia.

Qantas Airways Limited ABN 16 009 661 901                                                       April 2006
                                             Fact File
                                  ENVIRONMENTAL PERFORMANCE
The Qantas Group maintains a strong focus on environmental performance and is committed to integrating
responsible environmental practices into all area of operations. An environment policy is in place which
commits the Group to:
   developing and maintaining management systems that identify and manage significant operational
   environmental impacts and risks
   integrating environmental considerations into business planning and operational activities
   compliance with all relevant environmental laws and regulations
   setting and regularly reviewing objectives and targets created to effect continuous improvement in
   environmental performance
   promoting processes and work practices that minimise or, where possible, eliminate environmental
   minimising waste and improving the efficiency of resources utilised
   providing all employees with access to environmental awareness training
   building relationships by communicating openly with authorities, the community and other stakeholders

Group environmental performance is monitored and coordinated by a dedicated Qantas Group Environment
(QGE) team based in Sydney. QGE’s work includes:
   undertaking environmental audits of facilities and operations to identify areas for improvement
   undertaking environmental due diligence as part of the acquisition and leasing of new work sites and
   monitoring and reporting on soil and groundwater quality at various locations
   providing advice on the design of new facilities to ensure consideration is given to energy and water
   efficiency initiatives and sustainability principles
   collecting and analysing data on waste management activities to assist with the ongoing development
   and implementation of realistic and achievable targets and objectives in terms of waste minimisation and

QGE is represented on airport noise abatement committees in capital city and major regional ports across
Australia and also works closely with international agencies such as the International Air Transport Association
(IATA) and the Association of Asia Pacific Airlines (AAPA) on climate change strategies and a balanced
approach to noise management.

As well as introducing energy saving and waste minimisation initiatives at the operational level, Qantas is a
key supporter of a number of community organisations and activities. These include Landcare Australia,
Greenfleet, Clean Up Australia and Clean Up the World.

QGE has also coordinated a number of recycling initiatives, which are supported by many Qantas staff. For
example, funds raised from aluminium can recycling have gone to groups such as the Starlight Children’s
Foundation of Australia, the Australian Cranio Maxillo Facial Foundation in Adelaide and Brisbane’s Royal
Children’s Hospital, and the collection and recycling of wine and champagne corks raises funds for Guides

Qantas Airways Limited ABN 16 009 661 901                                                        April 2006
                                             Fact File

The Qantas Group is one of Australia’s largest employers with more than 38,000 people, 93 per cent of whom
are based in Australia. The Human Resources function at Qantas is known as “People” and operates across
the Group through three areas:
People Corporate Centre - responsible for shaping policy and strategy
People Business Segments- People Managers work within each business segment to support frontline
People Business Services - a central support unit performing administrative tasks such as answering HR
enquires, updating employee records, supporting recruitment processes and delivering learning and
development programs

The People strategy is to improve productivity, develop management and leadership, engage employees and
build a safer workplace.

STANDARDS OF CONDUCT Qantas has comprehensive Standards of Conduct policies within the Qantas
Human Resources Policy. These policies set standards for staff behaviour, particularly in relation to key
compliance areas such as theft, fraud, discrimination, bullying, harassment, occupational health and safety
and smoke free workplaces. These standards of conduct also form part of the Qantas Supplier Requirements,
a set of terms and conditions that binds all contractors engaged by Qantas.

REMUNERATION Nearly all Australia-based Qantas Group staff are covered by collective agreements
certified under the Workplace Relations Act 1996. Qantas works closely with 16 national unions to negotiate
around 45 Enterprise Bargaining Agreements, which cover issues such as classifications and rates of pay. The
remuneration strategy for Executives is detailed in the Annual Report.

TRAINING AND DEVELOPMENT The diversity of the Qantas Group offers a range of opportunities for
employees to maximise their potential, whether they be technical specialists in the aviation industry or
business generalists working in one of the many facets of the organisation. Qantas College provides a range
of learning solutions, including the Spirit of Success suite of programs which target new Employees (Creating
program), Supervisors (Growing program), Managers (Managing program) and Executives (Leading program).
In addition, Qantas College offers online competency-based, compliance-based and awareness-based
courses for both personal and professional development.

DIVERSITY Diversity in Qantas is driven by a strategic response to contemporary people practices and
operational needs. As a global airline with a diverse workforce population, the development and
implementation of diversity initiatives is a key plank in workplace reform that will deliver improved business,
customer and shareholder value to the Qantas Group.

The portfolio of Diversity initiatives includes women, life balance, multi-generational change, cross-cultural,
Indigenous and people with disabilities.

Qantas Airways Limited ABN 16 009 661 901                                                       April 2006
QANTAS LIFE BALANCE PROGRAM Qantas is committed to assisting employees to achieve a better work–
life balance and provides a range of initiatives to enable staff to balance their work and personal commitments.
These initiatives include:
     10 weeks’ paid maternity leave (including adoption)
     1 week’s paid paternity leave (including adoption)
     10 days carer’s leave per annum
     flexible work practices
     a employer-sponsored childcare centre in Sydney with centres in Melbourne and Brisbane planned
     a self-referral counselling program called the Employee Assistance Program (EAP)
     a Health and Wellbeing program
     a Keep in Touch program for employees on parental leave.

OCCUPATIONAL HEALTH AND SAFETY (OHS) Qantas is committed to providing a safe and injury free
workplace. Qantas has in place a set of OHS programs which aim to provide world class safety in the
workplace. These comprise the S.A.F.E. (Safe Airline For Everyone) OHS management system, People Safe
program (behavioural safety), Alcohol & Other Drugs program and Fatigue Management program, integrated
under the title of be safe!

Over the past four years, be safe! implementation has saved the company tens of millions of dollars, resulted
in a 70 per cent reduction in the Lost Time Injury Frequency Rate and generated increased productivity.

Qantas is now a leading international airline in terms of OHS performance and aims to:
   achieve world class standards of safety both in the air and on the ground
   integrate people and operational safety into all business activities
   have no injuries to anyone at anytime and reduce damage to assets, property and equipment

RECOGNITION The eXcel Recognition Program supports the Qantas corporate values by acknowledging
excellence in the areas of service, safety and innovation. Employees are recognised throughout the year and
at an annual awards event. Qantas Frequent Flyers are also involved in the recognition of Qantas employees
through the eXcel Frequent Flyers Peoples’ Choice Award. In addition, the Qantas Chairman has the
discretion to present a Chairman’s Award to an employee who demonstrates an outstanding contribution to the
business and/or broader community.

Qantas Airways Limited ABN 16 009 661 901                                                        April 2006
                                              Fact File
Qantas employs more than 2,300 flight crew in its mainline operations.

Qantas pilots have the opportunity to work with the latest technology maintained to the highest standards and
operate as part of a highly trained, motivated and dedicated team of professionals. They are required to
continually update their skills and undergo regular examinations to maintain their licence and the high standard
of proficiency required for all professional pilots.

Qantas’ training of its pilots is regarded as second to none in the airline industry and flight checks are
conducted approximately every three months in flight simulators or in the aircraft.

Qantas Second Officer
When a pilot commences with Qantas, it is as a Second Officer on a Qantas aircraft, including Boeing B747-
400, B747-300, B767 or the Airbus A330. Second Officers are not required on the B737. Second Officers
observe and assist the Captain and First Officer during take-off and landing and provide relief crewing by flying
the aircraft in cruise. This is a continuation of the learning process that began during training and will prepare
the Second Officer for promotional training to First Officer.

Qantas First Officer
Promotion to First Officer on domestic or international aircraft depends on vacancies occurring, seniority,
proficiency and the successful completion of the promotion course. First Officers are co-Captains. They make
command decisions and judgements whilst relieving the Captain on long flights. First Officers are approved to
fly the aircraft during take-off and landing, as well as in cruise.

Qantas Captain
The Captain has the ultimate responsibility for each flight – for the aircraft, the crew, the passengers and
freight. Obtaining a command (Captaincy) is the ultimate goal for all Qantas pilots.

TRAINING Qantas has training centres in Sydney and Melbourne that deliver pilot technical training and pilot
and cabin crew Emergency Procedures (EP) training, including dangerous goods and human factors. Flight
Operations Training also facilitates EP courses in Brisbane and London as well as pilot technical and all crew
EP training to third party customers such as Malaysia Airlines, Air Pacific and Air Vanuatu. In 2004/05 Flight
Operations Training delivered approximately 22,000 pilot training sessions and more than 1,500 Emergency
Procedures classes.

Qantas has four training simulators in Melbourne including three B737s and one A330. In Sydney, Qantas
operates four B747 simulators, three B767 simulators and a Dash 8 simulator owned by a third party.

RECRUITMENT The Qantas pilot recruitment plan is subject to continual review in response to the changing
aviation environment. Qantas welcomes direct entry applications from pilots who meet the minimum criteria.

Qantas Airways Limited ABN 16 009 661 901                                                          April 2006
CADET PILOT PROGRAM The Qantas Cadet Pilot Training Program is designed to equip successful
graduates with the skills, qualifications and experience required for possible future entry into Qantas as a
Second Officer. It is a self-funded program with all training costs being the responsibility of the cadet. Cadet
pilots are not employees of Qantas and Qantas gives no guarantee or commitment of future employment at
any time after completion of the training program. In 2006, 15 new cadets were selected in the Cadet Pilot

INDIGENOUS PILOT CADET SCHOLARSHIP In July 2005, Qantas launched an Indigenous Cadet Pilot
Scholarship Program worth more than $60,000 to help aspiring Aboriginal and Torres Strait Islander people
enter the aviation industry. The scholarship is run in conjunction with the Qantas Cadet Pilot Program.

INFORMATION Detailed information about minimum criteria, Direct Entry Recruitment, the Indigenous Pilot
Cadet Scholarship and the Cadet Pilot Training Program can be found at:

Qantas Airways Limited ABN 16 009 661 901                                                        April 2006
                                              Fact File
                                             CABIN CREW
Flight Attendants are the face of Qantas in the sky and represent the airline around the world.

Cabin crew are selected for their superior service style and come from a variety of service-oriented fields such
as the hotel industry, teaching, nursing and police services.

Qantas has approximately 4,000 Flight Attendants for its international (Long Haul) flights, 2,500 domestic
(Short Haul) Flight Attendants and 150 crew who operate domestic flights in New Zealand. The regional
airlines – which fly under the QantasLink brand – directly employ a further 200 Flight Attendants.

There are approximately 700 Long Haul Customer Service Managers and Customer Service Supervisors and
approximately 500 Short Haul Customer Service Managers who lead the crew on board. There are also more
than 1,500 dedicated First and Business Class crew who are selected for their extensive service experience
and product knowledge and are trained to provide premium service to customers.

Many Flight Attendants are multi-lingual and speak a range of languages, including Cantonese, French,
German, Italian, Japanese, Korean, Malaysian, Mandarin, Spanish and Tagalog (the language of the

BASES There are Long Haul bases in Auckland, Bangkok, Brisbane, London, Melbourne, Sydney and Tokyo,
while Short Haul crew are based in Brisbane, Melbourne, Perth and Sydney.

RECRUITMENT When recruiting Flight Attendants, Qantas seeks applicants who are dedicated to providing
exceptional service. They need to be genuine, friendly and able to deal with any eventuality. A Senior First Aid
Certificate and a Responsible Service of Alcohol certificate are some of the pre-requisites for employment.
Detailed information on recruitment is available at qantas.com under ‘Our Company’, then ‘Employment’.

TRAINING The Qantas vision is to offer the best airline experience. As Cabin Crew play a crucial role in
making this vision a reality, all crew undertake the latest service and safety training. New Flight Attendants
receive up to five weeks’ initial training and recurrent training in security, medical and emergency procedures.
Qantas is a registered training facility, in accordance with Australian National Training Organisation standards,
and has 90 certified course facilitators and designers delivering contemporary training through e-learning,
workshops and coaching at work.

CHARITY Qantas Cabin Crew are well known for their devotion to worthy causes including the United Nations
Children’s Fund (UNICEF), the Royal Institute for Deaf and Blind Children (RIDBC) and Melbourne Royal
Children’s Hospital. The Qantas Cabin Crew Team, a registered charity, undertakes projects that focus on
underprivileged children in Australia, Bangkok, Harare, Johannesburg and Manila. The Pathfinders fundraising
committee, comprising past and present staff, also raises money to help disadvantaged and disabled children,
including organising annual charity flights around Australia to raise funds for the RIDBC.

Qantas Airways Limited ABN 16 009 661 901                                                         April 2006
                                                 Fact File
                                            INFLIGHT HEALTH CARE
DEFIBRILLATORS AND PHYSICIAN’S KITS Qantas has achieved worldwide recognition since 1991 for its
use of cardiac defibrillators on its aircraft. It was the first airline in the world to install the defibrillators on its
international Boeing 747 and 767 aircraft. In 1999, Qantas set a new standard for Australian domestic aviation
medicine when it installed cardiac defibrillators on all of its Boeing 737 aircraft. Defibrillators are now installed
across the Qantas mainline and Australian Airlines fleet.

The defibrillators enable fast assessment and management of passengers who have had a cardiac arrest.
Also onboard is an extensive physician’s kit containing medical equipment and medications. Qantas Customer
Service Managers undergo a wide ranging training program to ensure they are confident and capable of using
the defibrillator and the physician’s kit in the case of a cardiac emergency onboard.

MEDLINK In October 2000, Qantas helped to set a global standard among the commercial airline industry
when it installed a system on its international and domestic flights enabling inflight crew to contact on-ground
physicians during a medical emergency. Provided by MedLink, the emergency telemedicine centre of MedAire
in Phoenix, USA, the service enables direct consultation with certified emergency physicians at any time
during a flight almost anywhere in the world.

The contact with the hospital-based medical service is made by satellite communications or radio. MedLink
communications officers gather basic information on the problem and pass it on to an emergency room
physician to talk directly with the crew. The physician can then assess the situation and recommend a
management plan for the operating crew on the aircraft, using the physician’s kit if necessary.

HEALTH INFORMATION INFLIGHT Health information, including information about deep vein thrombosis
(DVT), is contained on the Qantas website, in the inflight magazine and audio and video programs, and in
passengers' travel itineraries.

Qantas Airways Limited ABN 16 009 661 901                                                                April 2006
                                             Fact File
Qantas is a proud financial and hands-on supporter of a wide range of community, arts and sporting

In April 2003, Qantas was awarded the inaugural Queensland Community Foundation Award in recognition of
the Company’s ongoing support of communities in need, with particular mention of Qantas’ efforts following
the October 2002 bombings in Bali.

Qantas responded to the Bali bombings by carrying more than 4,500 people from Bali to Australia (including
many people with tickets to travel on other airlines) and scheduling nine special evacuation flights in addition
to regular scheduled services. Qantas also carried medical supplies and worked with the Department of
Foreign Affairs and Trade on the repatriation of remains. Again, in October 2005, Qantas operated relief flights
carrying medical, consular, security and aid personnel to Bali and brought over 800 people home to Australia.

Qantas also assisted with relief efforts following the December 2004 Boxing Day earthquake and tsunami,
which devastated South East Asia. This included operating special flights to Thailand, the Maldives and Sri
Lanka to deliver medical personal and supplies and to evacuate people to Australia, as well as flying medical
and charitable supplies free of charge. Qantas also donated A$1 million to UNICEF, CARE Australia, Oxfam
and World Vision and donated front page advertising space in major newspapers to UNICEF and CARE

In partnership with UNICEF Australia, Qantas has received national recognition for the Change For Good
Program, winning the Cultural Events and Community Activities category of The Australian Financial Review
Magazine Corporate Partnership Awards. Qantas implemented the initiative in 1991 - the first airline in the
world to do so. Qantas and it’s customers have since raised more than A$13 million for UNICEF Change for
Good programs that help disadvantaged children around the world. The program has also been adopted by
Qantas’ oneworld partner airlines as their global charity.

Through groups such as Pathfinders and the Qantas Cabin Crew Team, Qantas staff also continue to raise
significant funds for a range of causes.

In February 2004, Qantas launched the Sharing The Spirit program. This initiative is a three-pronged project
involving regional Australia, young Australians and Qantas Frequent Flyers. The aim is to bring Australians
together - city dwellers with people in the country, young Australians with their heroes and Frequent Flyers
with their families.

Sharing The Spirit programs include the Qantas Spirit of Youth Awards (SOYA), developed to discover and
foster young Australian talent in a diverse range of creative fields. In 2005, nine awards will be presented in
the areas of industrial design, photography, art, music, dance, writing, film, cooking and fashion design.
Winners will receive prizes of cash and air travel, and be given the opportunity to develop their careers and
profile through mentoring opportunities with leaders in their respective fields including fashion designer Peter
Morrissey, industrial designer Marc Newson, celebrity chef Neil Perry, film director Rowan Woods and
photographer Max Doyle among others.

Qantas Airways Limited ABN 16 009 661 901                                                        April 2006
Other Sharing the Spirit events have included:
   regional tours of The Australian Ballet Company, Bangarra Dance Theatre and Sydney Dance Company
   youth workshops and coaching clinics conducted by Qantas Ambassadors Neil Perry, Peter Morrissey and
   Kieren Perkins
   the Qantas/AFL Kickstart Camp for elite Indigenous players aged 14-15, provide a unique football and
   educational experience based on: participation, leadership and life skills. Coaching clinics and training
   sessions are held with AFL coaching staff and educational briefings are also held involving indigenous AFL
   players and community role models including Cathy Freeman and Michael Long.

Qantas is a major sponsors of two of Australia’s premier national sporting teams – the Qantas Wallabies and
Qantas Socceroos. The airline’s support has included organising a special charter flight from Uruguay to
Sydney to bring the Qantas Socceroos home to play the vital FIFA 2006 World Cup playoff as quickly as
possible – a factor singled out as vital by the team’s management.

Qantas also worked with the National Rugby League to implement the highly successful Qantas Community
Carnival, an initiative that takes NRL players to regional Australia to encourage local children to be active and
take up the game at a grass roots level.

Qantas sponsored organisations and events include the following:

  Australian of the Year Awards                                Mission Australia
  Brain Research Institute                                     National Australia Day Council
  CanTeen                                                      National Breast Council Foundation
  CARE Australia                                               Starlight Children’s Foundation
  Clean Up Australia                                           UNICEF
  Clean Up The World                                           World Vision Australia
  Foodbank Australia

  Art Gallery of NSW                                           MAMMA MIA!
  Australian Business Arts Foundation                          Musical Viva Australia
  Australian Brandenburg Orchestra                             Opera Australia
  Australian Chamber Orchestra                                 Sydney Dance Company
  Australian Girls Choir and The National Boys Choir           The Australian Ballet
  of Australia
  Australian Youth Orchestra                                   Tropfest (the world’s largest short film festival)
  Bangarra Dance Company

  ANZ Ladies Golf Masters                                      ING NZPGA Golf Championship
  Australian Football League (AFL)                             Jacob’s Creek Open Championship
  Australian Olympic Committee                                 National Rugby League
  Australian Open Tennis                                       Netball Australia
  Australian Rugby Union – Qantas Wallabies                    NSW Institute of Sport
  Cricket Australia                                            Special Olympics
  Football Federation Australian – all Australian              Telstra Rally Australia
  national teams including the Qantas Socceroos and            Tennis Australia
  the Hyundai A League                                         Sports Hall of Fame
  Australian Formula 1 Grand Prix

Qantas Airways Limited ABN 16 009 661 901                                                           April 2006
                                              Fact File
Qantas is committed to working in partnership with Aboriginal and Torres Strait Islander communities, through
a range of initiatives including employment and training programs, community involvement and sponsorships.
Strait Islander employment and training program in place since 1988. The airline currently employs around 140
Aboriginal and Torres Strait Islander people across all areas of operation. Qantas’ commitment to creating
employment opportunities for Indigenous Australians has been strengthened by the airline’s participation in the
Federal Government’s Corporate Leaders for Indigenous Employment program, which aims to generate more
jobs in the private sector for Indigenous people.
EMPLOYEE RELATIONS Developed as a symbol of the airline’s ongoing commitment to strengthening
relationships between non-Indigenous and Indigenous Australians, an Indigenous staff pin was launched in
2002 at the same time as the Indigenous Employment and Community Initiatives Program. All Indigenous staff
are provided with regular updates on the program and are invited to wear the pin while on duty. In March 2005
the Qantas Group held its first Indigenous staff forum. The event was aimed at giving Indigenous employees
from across Australia, the opportunity to network with other Aboriginal and Torres Strait Islander people
employed within the Qantas Group. Participants examined strategies to increase employment opportunities,
improve professional development and promote cultural awareness within the aviation industry.
INDIGENOUS PILOT CADET SCHOLARSHIP In July 2005, Qantas launched an Indigenous Cadet Pilot
Scholarship Program worth more than $60,000 to help aspiring Aboriginal and Torres Strait Islander people
enter the aviation industry. The scholarship is run in conjunction with the current Qantas Cadet Pilot Program.
COMMUNITY RELATIONS Qantas maintains active links with the Indigenous communities and groups of
Australia. In 2005, Qantas established a relationship with the Lingiari Policy Centre - an independent, not-for-
profit, non-government organisation aimed at building partnerships that develop independent and informed
thinking to improve the lives of Indigenous Australians. The Centre’s vision is for Aboriginal children to have
the same expectations of life as their fellow Australians – to develop their unique cultural, social and economic
capital – secured by a new framework for Aboriginal rights and responsibilities.
ART The Qantas art collection includes several works by Aboriginal artists, including Freda Napanaka,
Mundarra and Yirawala. In 1993 Qantas purchased a significant painting from the Central Australia desert
region, Honey Ant and Grasshopper Dreaming, author unknown. This is on permanent loan to Yiribana at the
Art Gallery of NSW along with five bark paintings by Yirawala which were donated in 1996. Qantas has been a
major sponsor of Yiribana since 1994. In 1994, Qantas unveiled a Boeing 747-400 painted in an Aboriginal
design depicting journeys across the Australian landscape made by spirit ancestors, in the form of kangaroos.
The Wunala Dreaming design, now applied to a new Boeing 747-400ER, flies internationally as the flagship of
the Qantas fleet. In 1995 Nalanji Dreaming, a Boeing 747-300 painted in an Aboriginal rainforest theme was
unveiled. A third aircraft adorned with Aboriginal artwork was added to the fleet in February 2002, when
Yananyi Dreaming, a new Boeing 737-800 became the first aircraft featuring an Aboriginal design to be
dedicated to domestic skies. Fittingly, Yananyi Dreaming features the story of one of Australia’s most
recognisable tourist destinations, Uluru. Qantas worked with Dr John Moriaty’s Balarinji design studio to paint
the three aircraft.
SPONSORSHIPS For the past five years, Qantas has proudly held the title of official airline for the Bangarra
Dance Theatre. The airline has also recently renewed, for a further three years, a scholarship for Indigenous
students via the University of New South Wales Faculty of Commerce and Economics. In the sporting arena,
each year the airline sponsors the AFL Indigenous Player of the Year award and the National Aboriginal
Sports Corporation Australia (NASCA).

Qantas Airways Limited ABN 16 009 661 901                                                         April 2006

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