Sophistication scoring per Service, Country and NUTS leve
Sophistication 2010
Service NUTS Level AT BE BG CH CY
1 Income taxes Country Score 100 100 100 100 100
National Portal 40 100 80 40 100
0 100 100 100 40 100
1
3 67
2 Job search services Country Score 100 100 100 100 100
National Portal 100 75 100 100 100
0 100 100 100 75 100
1
2
3 33
4
3 Social security benefits Country Score 100 94 90 75 43
National Portal 56 43 50 45 43
0 100 92 68 33 43
1 100
3 40
4
5a
3.1 Unemployment benefits Country Score 100 75 100 50 50
National Portal 25 50 100 50 50
0 100 75 50 50 50
3
4
3.2 Child allowances Country Score 100 100 80 40
National Portal 100 100 80 40
0 100 100 40 40
1
4
5a
3.3 Medical costs Country Score 100 100 100
National Portal 0 0 20
0 100 100 100
3.4 Student grants Country Score 100 100 80 100 40
National Portal 100 20 0 40 40
0 100 80 16 40
1 100
3 40
4 Personal documents Country Score 100 90 20 70 40
National Portal 100 60 20 30 40
0 0 90 20 40 40
2
3 53
4
5a 26
5b 15
4.1 Passports Country Score 100 80 20 100 40
National Portal 100 20 20 20 40
0 0 80 20 60 40
2
3 68
4
5a 20
5b 15
4.1 Drivers licence Country Score 100 100 20 40 40
National Portal 100 100 20 40 40
0 0 100 20 20 40
3 38
Citizens
4
5a 32
5b 15
5 Car registration Country Score 100 25 75 100
National Portal 100 25 50 100
0 100 25 100
2
3 47
4
5a
5b
6 Application for building permission Country Score 100 50 100 75 50
National Portal 25 50 0 50 50
0 0 0 50
1 50
2 17
3 2 47
4 68
5a 34 11 38
5b 25 42
7 Declaration to the police Country Score 100 100 33 100 33
National Portal 100 33 0 33 33
0 0 100 33 0 33
1
2 0
3
4
5a 26
5b 8
8 Public libraries Country Score 100 100 80 80 80
National Portal 0 0 80 60 20
0 100 40 80 80
1 80
2
3 54
4 15
5a 80 24 24 43 40
5b 25 32 24 13
9 Birth and marriage certificates Country Score 100 100 100 100 50
National Portal 100 25 100 25 50
0 100 0 100 50 50
2
3 58
4
5a 75
5b 26
10 Enrolment in higher education Country Score 100 75 100 100 100
National Portal 25 0 25 25 100
0 70 36 63 35 56
1 8
11 Announcement of moving Country Score 100 100 100 100 25
National Portal 100 25 100 50 25
0 75 100 0 25 25
4
5a 73 73
5b 42 49
12 Health-related services Country Score 75 25 25 0
National Portal 0 0 25 0
0 22 7 0 0
2
3
13 Social contribution for employees Country Score 100 100 100 100 100
National Portal 0 25 100 25 100
0 100 100 100 75 100
3 52
14 Corporate tax Country Score 100 100 100 100 100
National Portal 0 25 50 50 100
0 100 100 100 50 100
3 63
15 VAT Country Score 100 100 100 50 100
National Portal 0 75 50 50 100
0 100 100 100 50 100
16 Registration of a new company Country Score 100 100 50 100 50
National Portal 100 25 0 100 50
0 100 100 50 100 50
1
3 55
4
5a
5b
Businesses
17 Submission of data to statistical offices Country Score 100 100 80 100 100
National Portal 100 100 20 100 100
0 100 100 80 100 100
2
18 Customs declarations Country Score 100 100 100 75 100
National Portal 0 0 0 25 100
0 100 100 100 75 100
19 Environment-related permits Country Score 100 60 40 80 40
National Portal 20 40 40 0 40
0 100 40 60 40
1 60
2
3 28
5a 11 9
5b 12
20 Public procurement Country Score 100 100 100 100 100
National Portal 0 25 100 0 100
0 100 100 100 100 100
1 100
2
5a
5b
Av. Citizens - Country score 100 90 73 83 60
Av. Businesses - Country score 100 95 84 88 86
Av. TOTAL - Country score 100 92 77 85 71
and NUTS level - Results 2010
Country
CZ DE DK EE EL ES FI FR HR HU IE IS IT LT LU LV MT NL NO
80 100 100 100 100 100 100 100 80 60 100 100 100 100 100 80 100 100 100
80 20 100 100 40 80 100 100 80 60 100 100 0 100 80 100 20 20
80 100 100 100 100 100 100 100 80 40 100 100 100 100 60 80 100 100 100
80
5
100 100 100 100 100 100 100 100 100 100 100 100 100 100 75 100 100 100 100
100 25 100 100 25 100 100 25 100 0 100 100 0 100 25 100 100 25 25
100 100 50 100 100 100 100 100 100 100 100 100 100 100 75 100 100 100 100
75
100 50
75
18
85 100 100 89 43 93 100 95 63 70 100 95 100 72 78 78 100 100 100
64 7 94 74 28 73 100 31 46 33 83 69 25 55 63 50 100 22 11
71 89 80 87 36 93 100 95 63 55 100 95 74 72 68 69 100 100 100
60
8
24 34
40
100 100 100 75 50 100 100 100 50 100 100 100 100 75 50 75 100 100
75 0 75 75 50 100 100 25 25 50 75 75 25 50 50 25 25
75 100 100 75 25 100 100 100 50 100 100 100 100 75 50 75 100 100
24
80 100 100 100 40 100 100 100 80 40 100 100 100 40 80 80 100 100 100
80 0 100 100 20 40 100 20 40 40 100 100 0 40 60 80 100 20 20
80 100 20 100 40 100 100 100 80 40 100 100 100 40 80 80 100 100 100
60
34
40
100 100 100 40 100 100 80 40 100 100 100
100 100 100 40 100 40 80 40 20 100 0
100 100 100 40 100 100 80 40 100 100 100
60 100 100 80 40 80 100 80 40 100 100 80 100 100 80 80 100 100 100
0 20 100 20 0 80 100 40 40 20 100 80 0 100 40 20 100 20 0
30 68 100 73 40 80 100 80 40 39 100 80 23 100 40 51 100 100 100
8
40 100 60 100 50 90 90 90 60 80 100 50 90 70 90 90 100 90 60
30 20 50 100 30 60 60 40 60 80 100 50 50 70 90 40 100 50 20
30 100 30 100 40 90 90 70 60 0 100 50 90 70 60 90 100 90 60
23 22
37
33 48 80 80
6 80 80
40 100 60 100 40 80 80 80 80 100 100 80 80 80 80 80 100 80 60
40 20 40 20 80 80 40 80 100 100 80 80 80 80 80 100 80 20
40 100 40 100 40 80 80 40 80 0 100 80 80 80 80 80 100 80 60
31
39
51 80 80
80 80
40 100 60 100 60 100 100 100 40 60 100 20 100 60 100 100 100 100 60
20 20 60 100 40 40 40 40 40 60 100 20 20 60 100 0 100 20 20
20 100 20 100 40 100 100 100 40 0 100 20 100 60 40 100 100 100 60
16 22
34
33 46
6
75 100 50 100 100 100 100 100 25 100 100 100 100 50 100 100 100 100 100
25 25 50 100 50 50 100 100 25 100 100 50 0 50 50 0 100 25 0
25 100 100 100 100 50 25 0 75 100 100 50 100 100 100 100 100
0
45 0
1
63 0
14
100 100 100 75 50 100 100 75 100 0 100 75 100 100 75 50 100 100 100
0 0 25 75 50 0 50 75 50 0 25 25 0 100 50 50 100 100 50
50 75 25 50 50 50 0 25 100 50 100 100 100
100
72 11 44 36
58 54 52 43
100 63 50 0 87 64 81 50 37 50 50 25 100
72 45 0 46 51 24 38 41 73
100 100 100 100 33 100 100 100 33 100 33 100 100 100 100 100 100 100
33 0 33 100 0 0 100 33 33 100 33 100 100 0 100 100 33 33
100 100 100 100 33 100 100 100 33 100 33 100 100 100 0 100 100 100
100
100
100
0
0 1
0
100 100 100 100 60 100 100 100 80 100 100 80 100 100 100 80 100 100 100
0 20 100 60 0 20 60 60 80 0 60 20 0 80 0 80 100 20 0
100 100 100 60 100 100 100 60 100 100 80 100 100 100 60 100 20 80
100
32 20 51
30 56 71 42
84 75 60 7 93 57 20 0 71 20 80 60 34 100
41 38 2 66 26 8 18 3 46 28 56
50 100 100 100 100 100 50 100 50 100 100 50 100 50 100 100 100 100 50
50 25 50 100 100 100 50 100 25 100 100 50 0 0 0 100 100 25 0
50 50 100 100 50 100 25 0 100 50 0 0 100 100 50
36 11
53 50 39
26 94 46 75 2 45 50 81 25 97
14 13 20 21 30 25 16 78
100 100 100 100 50 75 100 100 75 100 100 100 100 100 100 100 100 100 100
25 25 100 100 0 0 100 100 75 100 100 25 0 0 100 100 25 25
85 59 36 77 25 70 100 77 63 29 100 69 54 95 75 57 100 79 100
25 75 100 100 50 100 100 100 50 100 75 100 100 25 100 100 100 100
25 25 100 100 0 100 100 75 25 100 75 0 100 25 100 100 0 25
25 100 50 100 100 100 50 0 75 100 100 100 100
85 36
41 100 100 18 31 100 25 50 100
7 71 24 9 14 26 77
75 100 100 50 100 100 50 100 100 75 100 75 100 100 25
0 100 100 0 0 25 50 0 25 25 25 75 100 100 0
9 14 100 24 46 6 50 20 43 57 35 22 100 25
77 33
100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100
100 0 100 50 100 100 100 100 75 100 25 100 100 75 100 100 25 25
100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100
100 100 100 100 100 100 100 100 100 75 100 100 100 100 75 100 100 100 100
100 0 100 100 100 100 100 75 100 75 100 25 100 0 75 100 100 25 25
100 100 100 100 100 100 100 100 100 75 100 100 100 100 0 100 100 100 100
100 100 100 100 100 100 100 100 100 50 100 100 100 100 100 100 100 100 100
100 0 100 100 50 100 100 100 100 25 100 25 100 25 25 100 100 25 25
100 100 100 100 100 100 100 100 100 50 100 100 100 100 100 100 100 100 100
100 100 100 100 50 100 100 100 100 100 100 50 100 50 100 100 100 50 100
100 0 100 100 50 100 100 100 100 100 100 50 100 0 50 100 100 25 25
100 100 100 100 50 100 100 100 100 100 100 50 100 50 100 100 100 50 100
100
33 0
20
68
29
80 100 100 80 80 100 100 100 100 100 100 100 80 80 100 100 100 100 100
80 0 100 80 0 60 0 20 0 100 20 0 0 0 100 100 100 0 0
80 100 100 80 80 100 100 100 100 100 100 100 80 80 100 100 100 100 100
100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100
100 0 100 100 100 50 0 100 100 100 100 75 0 100 25 100 100 25 0
100 100 100 100 100 100 100 100 50 100 100 100 100 100 100 100 100 100
80 100 100 100 40 100 80 60 40 60 100 40 100 40 80 100 100 100 100
80 40 80 100 40 0 80 40 40 60 100 0 40 0 80 100 100 100 20
80 100 100 100 80 60 40 40 100 40 100 40 80 100 100 20 100
100
94 36 31
2 4 34
100 100 100 100 50 100 100 100 100 25 100 50 100 100 50 100 100 100 100
100 0 0 100 0 75 100 100 100 0 100 0 0 0 0 100 100 25 0
100 100 100 100 50 100 100 100 100 25 100 50 100 100 50 50 100 100 100
100
100
45
19
78 98 93 97 65 97 95 93 68 83 100 78 99 85 86 90 100 99 86
95 100 100 98 78 100 98 95 93 76 100 80 98 84 88 100 100 94 100
85 99 95 97 70 98 96 94 78 80 100 79 99 84 87 94 100 97 92
Av.
PL PT RO SE SI SK TR UK
100 100 80 100 100 100 100 80 96
20 100 0 100 100 60 100 80
100 100 80 100 100 100 100 80
100 100 100 100 100 100 100 100 99
100 100 0 25 100 50 100 100
100 100 100 100 100 100 100 100
83
75 100 73 87 95 74 90 80 85
70 87 50 7 90 53 90 80
75 100 73 87 88 60 100 80
78
100 100 50 100 100 75 100 100 -
100 100 0 0 100 50 100 100
100 100 50 100 100 75 100 100
78
80 100 40 80 100 40 60 60 -
60 60 0 20 80 40 60 60
80 100 40 80 100 40 60
80 100 100 100 100 -
80 100 100 100 100
80 100 100 100
40 100 100 80 80 80 100 80 -
40 100 100 0 80 20 100 80
40 100 100 80 52 25 100 80
70 100 60 90 100 90 80 90 78
40 80 0 50 100 90 60 90
60 100 60 90 50 90 100 90
80
25
33
80 100 80 80 100 80 100 80 -
80 100 0 0 100 80 100 80
80 100 80 80 100 80 100 80
80
60 100 40 100 100 100 60 100 -
0 60 0 100 100 100 20 100
40 100 40 100 0 100 100
25
33
75 100 100 100 100 50 100 100 88
0 100 0 0 100 25 100 100
50 100 100 100 0 50 100 0
26
58
50 100 50 100 100 50 25 100 80
0 25 0 0 50 50 25 100
50 25 0 100 100 0 100
1
46 4 100
80 24 7 99
69 30
100 100 33 100 100 33 100 100 85
67 100 0 0 100 33 100 33
67 100 33 100 100 33 100 100
80
100 63
80 100 80 100 100 100 80 100 93
60 20 0 0 0 0 80 60
80 100 80 100 100 80 60
79
4
27 0 87
76 17 95 52 18 0 81
28 35 100 28 10
75 100 0 100 100 50 50 100 82
50 100 0 100 100 25 25 100
50 75 0 75 100 50 50 100
46
32 9
60 0
35
100 100 100 100 100 100 100 100 96
100 100 0 0 100 50 100 100
86 67 52 100 100 58 40 100
100 100 50 100 100 50 100 84
50 100 0 0 100 50 100
50 50 100 100 100
55
42
100 100 25 100 100 75 100 100 77
75 100 0 100 0 25 100 25
33 33 25 100 32 21 33 44
100
100 100 100 100 100 100 100 100 100
100 100 0 0 75 100 100
100 100 100 100 100 100 100 100
100 100 100 100 100 100 100 100 98
25 100 0 100 100 75 100 100
100 100 100 100 100 100 100 100
100 100 100 100 100 100 100 100 97
25 100 0 100 100 100 100 100
100 100 100 100 100 100 100 100
100 100 75 100 100 100 100 100 90
50 100 0 100 25 75 100 100
100 100 75 100 100 100 100 50
72
59
80 100 100 100 100 100 100 100 96
80 60 0 0 80 60 100 100
80 100 100 100 100 100 100 0
80
100 100 100 100 100 100 100 100 99
0 50 0 100 0 75 100 100
100 100 100 100 100 100 100 100
40 100 40 100 100 40 100 100 77
100 0 40 100 40 40 60
40 40 100 100 100 100
40
40
100 100 100 100 50 100 100 100 91
0 0 0 25 0 100 50 100
100 100 100 100 50 100 100 100
85 100 63 98 100 73 85 95 87
90 100 89 100 94 93 100 100 94
87 100 73 99 97 81 91 97 90
Full Online Availability scoring - Results 2010
FOA 2010 AT BE BG CH CY CZ DE DK EE
1 Income taxes 1 1 1 1 1 1 1 1 1
2 Job search services 1 1 1 1 1 1 1 1 1
3 Social security benefits 1 1 1 1 0 1 1 1 1
3.1 Unemployment benefits 1 0 1 0 0 1 1 1 0
3.2 Child allowances 1 1 1 - 0 1 1 1 1
3.3 Medical costs 1 1 1 - - 1 - 1 1
3.4 Student grants 1 1 1 1 0 0 1 1 1
4 Personal documents 1 1 0 1 0 0 1 1 1
Citizens
4.1 Passports 1 1 0 1 0 0 1 1 1
4.2 Drivers licence 1 1 0 0 0 0 1 1 1
5 Car registration - 1 0 0 1 0 1 0 1
6 1
Application for building permission 0 1 0 0 1 1 1 0
7 Declaration to the police 1 1 0 1 0 1 1 1 1
8 Public libraries 1 1 1 1 1 1 1 1 1
9 Birth and marriage certificates 1 1 1 1 0 0 1 1 1
10 Enrolment in higher education 1 0 1 1 1 1 1 1 1
11 Announcement of moving 1 1 1 1 0 0 0 1 1
12 Health-related services - 0 0 0 0 0 - 1 1
13 Social contribution for employees 1 1 1 1 1 1 1 - 1
14 Corporate tax 1 1 1 1 1 1 1 1 1
Businesses
15 VAT 1 1 1 0 1 1 1 1 1
16 Registration of a new company 1 1 0 1 0 1 1 1 1
17 offices
Submission of data to statistical 1 1 1 1 1 1 1 1 1
18 Customs declarations 1 1 1 0 1 1 1 1 1
19 Environment-related permits 1 0 0 1 0 1 1 1 1
20 Public procurement 1 1 1 1 1 1 1 1 1
Av. Citizens 100 73 67 67 42 56 91 92 90
Res.
Av. Businesses 100 88 75 75 75 100 100 100 100
Av. TOTAL 100 79 70 70 55 74 95 95 94
EL ES FI FR HR HU IE IS IT LT LU LV MT NL NO PL PT RO SE
1 1 1 1 1 0 1 1 1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1 0 1 1 1 1 1 1 1 1
0 1 1 1 1 1 1 1 1 0 1 1 1 1 1 1 1 1 1
0 1 1 1 0 1 1 1 1 0 0 0 - 1 1 1 1 0 1
0 1 1 1 1 0 1 1 1 0 1 1 1 1 1 1 1 0 1
0 - 1 1 1 0 - 1 - - 1 - - - 1 1 - 1 -
0 1 1 1 0 1 1 1 1 1 1 1 1 1 1 0 1 1 1
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 0 1 1 0 1 1 1 1 1 1 1 1 1 0 1
1 1 1 1 0 1 1 1 1 0 1 1 1 1 1 0 1 1 1
0 1 1 0 1 0 1 0 1 1 0 0 1 1 1 0 1 0 1
0 1 1 1 0 - 1 0 1 1 1 1 1 1 1 1 1 0 1
0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
1 1 0 1 0 1 1 0 1 0 1 1 1 1 0 0 1 0 1
0 0 1 1 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1
0 1 1 1 0 1 - 0 1 1 0 1 1 1 1 1 1 0 1
0 1 1 0 1 1 - 0 1 0 - 1 1 - 0 1 1 0 1
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 0 1 1 1 1 0 1 1 1 1 1 1 1 1
1 1 1 1 1 0 1 1 1 1 1 1 1 1 1 1 1 1 1
0 1 1 1 1 1 1 0 1 0 1 1 1 0 1 1 1 0 1
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
0 1 1 0 0 0 1 0 1 0 1 1 1 1 1 0 1 0 1
0 1 1 1 1 0 1 0 1 1 0 1 1 1 1 1 1 1 1
38 92 92 83 50 77 100 54 100 69 70 89 100 100 83 73 100 50 100
63 100 100 88 88 50 100 63 100 75 75 100 100 88 100 88 100 75 100
48 95 95 85 65 66 100 58 100 72 72 93 100 95 90 79 100 60 100
Threshold
Av.
SI SK TR UK
1 1 1 1 80 97
1 1 1 1 100 97
1 1 1 1 - 77
1 0 1 1 100 -
1 0 0 0 80 -
1 1 1 - 80 -
1 1 1 1 80 -
1 1 1 1 - 83
1 1 1 1 60 -
1 1 1 1 60 -
1 0 1 1 100 74
1 0 0 1 100 56
1 0 1 1 100 77
1 1 1 1 80 97
1 0 0 1 100 66
1 1 1 1 100 88
1 0 1 - 100 70
1 0 1 1 100 56
1 1 1 1 100 100
1 1 1 1 100 94
1 1 1 1 100 94
1 1 1 1 100 78
1 1 1 1 80 100
1 1 1 1 100 97
1 0 1 1 80 63
0 1 1 1 100 84
100 46 81 97 78
88 88 100 100 89
95 63 89 98 82
User Experience scoring per Service, Country and NUTS le
User experience 2010
Service NUTS Level AT BE BG CH CY
1 Income taxes Country Score 100 67 73 83 60
National Portal . 47 . 30 60
0 100 67 93 37 60
1
3 18
2 Job search services Country Score 100 80 80 100 40
National Portal 100 80 80 100 40
0 100 100 40 100 40
1
2
3 12
3 Social security benefits Country Score 70 90 85 80 100
National Portal 70 60 80 40 100
0 70 93 65 33 100
1 45
3 6
3.1 Unemployment benefits Country Score 100 80 80 60 100
National Portal 100 40 80 40 100
0 100 100 40 60 100
3
3.2 Child allowances Country Score 100 80 80 100
National Portal 100 80 80 100
0 100 80 80 100
1
3.3 Medical costs Country Score 20 100 100
National Portal 20 40 80
0 20 100 100
3.4 Student grants Country Score 60 100 80 100 100
National Portal 60 80 80 40 100
0 60 40 6 100
1 45
3 6
4 Personal documents Country Score 10 70 80 60 40
National Portal 10 40 80 40 40
0 0 70 80 40 40
2
3 5
4.1 Passports Country Score 20 80 80 60 40
National Portal 20 40 80 40 40
0 0 80 80 40 40
2
3 7
Citizens
4.1 Drivers licence Country Score 0 60 80 60 40
National Portal 0 40 80 40 40
0 0 60 80 40 40
3 4
5 Car registration Country Score 60 80 60 40
National Portal 40 80 40 40
Ci 0 60 80 40
2
3 8
6 Application for building permission Country Score 40 77 70 83 20
National Portal 30 77 40 40 20
0 0 77 20
1 77
2 10
3 57 5
7 Declaration to the police Country Score 60 80 80 60 40
National Portal 60 80 80 60 40
0 20 60 40 0 40
1
2 0
3
8 Public libraries Country Score 40 40 100 60 60
National Portal 20 40 80 60 40
0 40 100 40 60
1 0
2
3 4
9 Birth and marriage certificates Country Score 60 80 80 100 40
National Portal 60 40 80 40 40
0 60 80 80 60 40
2
3 5
10 Enrolment in higher education Country Score 37 40 93 40 60
National Portal 30 30 20 20 40
0 6 6 40 2 38
1 17
11 Announcement of moving Country Score 30 30 . 50 30
National Portal 30 30 . 50 30
0 30 30 . 20 30
12 Health-related services Country Score 60 80 100 60
National Portal 40 80 40 60
0 17 40 100 60
2
3
13 Social contribution for employees Country Score 40 80 67 70 63
National Portal 0 30 . 20 63
0 40 80 67 20 63
3 26
14 Corporate tax Country Score 60 53 60 77 60
National Portal 20 30 40 20 60
0 80 53 80 20 60
3 7
15 VAT Country Score 60 80 60 20 60
National Portal 20 57 40 20 60
0 60 80 70 20 60
16 Registration of a new company Country Score 20 80 100 100 40
National Portal 0 40 80 40 40
0 20 80 100 0 40
1
Businesses
3 30
17 Submission of data to statistical offices Country Score 80 80 80 60 40
Businesses National Portal 20 80 80 40 40
0 80 80 80 60 40
2
18 Customs declarations Country Score 30 60 40 20 60
National Portal 0 30 40 20 60
0 30 60 . 40 60
19 Environment-related permits Country Score 30 50 40 83 40
National Portal 20 30 40 20 40
0 30 40 40 40
1 93
2
3 9
20 Public procurement Country Score 40 40 60 60 100
National Portal 40 40 60 40 100
0 0 40 0 60 100
1 40
2
y and NUTS level - Results 2010
Country
CZ DE DK EE EL ES FI FR HR HU IE IS IT LT LU LV MT NL NO
53 100 80 93 80 93 100 87 93 60 80 100 83 100 80 87 100 93 80
53 20 87 67 80 60 100 87 93 60 80 100 83 80 87 100 70 40
53 100 37 93 80 93 100 80 73 50 80 60 63 100 67 67 100 93 80
67
8
100 100 100 100 100 100 100 100 100 80 100 100 100 60 100 80 100 100 100
100 40 100 100 100 80 100 100 100 40 100 60 60 60 100 80 100 100 40
100 80 80 60 80 100 100 100 40 80 100 100 60 60 100 60 100 100 100
100
60 52
60
70 80 100 100 100 100 100 100 100 80 100 80 100 53 70 73 100 100 75
50 27 100 100 100 93 100 100 100 73 87 80 87 33 45 53 100 100 40
70 67 40 63 45 100 100 60 40 69 99 50 82 33 65 60 100 100 75
60
14
100 60 100 100 100 100 100 100 100 80 100 100 100 60 60 60 100 100
100 40 100 100 100 80 100 100 100 80 100 100 0 60 40 100 40
100 60 40 60 40 100 100 40 40 80 100 40 100 60 60 60 100 100
60 80 100 100 100 100 100 100 100 80 100 60 100 40 100 100 100 100 100
60 0 100 100 100 100 100 100 100 80 100 60 100 40 0 80 100 100 40
60 80 40 40 40 100 100 80 60 80 100 40 100 20 100 100 100 100 100
60
80 100 100 100 100 100 100 100 60 60 40
0 100 100 100 100 100 100 100 60 60 40
100 40 100 60 100 80 60 100 60 40 40
40 100 100 100 100 100 100 100 100 60 100 100 100 60 60 60 100 100 60
40 40 100 100 100 100 100 100 100 40 80 100 60 60 60 40 100 100 40
20 60 40 53 40 100 100 40 0 16 96 60 45 18 60 20 100 100 60
14
80 90 100 100 100 100 100 100 100 90 100 60 70 80 60 70 100 100 40
0 40 100 100 100 90 100 100 100 90 100 60 60 80 60 40 100 100 40
0 90 40 70 100 100 100 80 40 60 100 40 70 80 60 70 100 50 40
9 47
80 80 100 100 100 100 100 100 100 100 100 60 80 60 60 100 100 100 40
0 40 100 100 80 100 100 100 100 100 60 60 60 60 40 100 100 40
0 80 40 100 100 100 100 80 40 60 100 60 100 60 60 100 100 100 40
9
80 100 100 100 100 100 100 100 100 80 100 60 60 100 60 40 100 100 40
0 40 100 100 100 100 100 100 100 80 100 60 60 100 60 40 100 100 40
0 100 40 40 100 100 100 80 40 60 100 20 40 100 60 40 100 0 40
9 47
40 100 100 100 100 100 100 100 100 80 100 100 60 100 60 40 100 100 40
40 100 100 100 100 80 100 100 100 80 100 60 60 100 60 40 100 100 40
0 40 100 100 100 80 40 60 100 100 60 100 60 0 100 20 40
59
14 100
10 63 80 67 80 50 20 60 70 50 70 40 60 80 50 67 100 80 40
0 0 80 67 80 50 20 60 70 40 20 40 60 80 50 67 100 80 40
10 10 60 0 50 30 50 70 80 60 100 80 40
60
12 30 36 28
0 100 100 100 100 100 100 100 100 100 60 100 60 60 80 100 100 40
0 0 100 100 100 40 100 100 100 100 60 100 60 60 80 100 100 40
0 40 40 100 40 100 100 80 40 100 20 60 60 60 100 100 100 40
100
100
80
60 100 100 100 100 80 60 100 100 60 100 60 100 100 60 80 100 100 80
0 40 100 100 100 80 60 100 100 40 80 60 100 100 60 80 100 100 40
60 60 100 40 80 60 80 40 100 100 60 100 100 60 20 100 100 100
100
12 52 29
0 100 100 100 100 100 100 100 100 100 80 80 60 60 60 40 100 80 80
0 100 100 100 100 100 100 100 100 80 80 60 60 0 60 40 100 80 40
0 40 100 100 100 80 60 100 80 80 60 60 20 100 80
47 38
47 60 80 87 80 80 93 93 77 57 100 50 83 60 57 80 100 77 60
0 20 80 67 80 . 73 93 77 57 100 50 77 0 80 100 70 40
23 4 14 38 20 68 86 51 40 22 90 13 49 42 39 30 100 33 60
0 20 80 67 80 73 73 87 80 60 57 57 100 40 . 100 87 60
0 20 80 67 80 50 73 87 80 . 50 57 100 40 . 100 87 40
0 47 60 73 73 67 40 60 57 100 . 100 60
40 100 100 100 100 100 100 100 100 100 100 80 100 100 40
0 50 100 100 60 100 100 100 40 100 100 60 80 100 40
3 35 80 43 81 80 20 43 40 51 45 47 100 40
73 44
30 80 100 80 100 80 67 77 47 100 60 47 60 67 73 100 70 60
30 0 83 80 70 73 67 77 47 100 40 27 60 67 73 100 70 40
30 80 100 60 100 80 47 37 . 100 60 47 60 80 73 100 87 60
53 100 80 100 80 93 80 80 93 57 100 60 83 93 50 73 100 100 80
53 10 80 93 80 80 73 60 93 57 40 40 63 0 40 73 100 77 40
53 100 . 100 80 93 80 80 73 57 100 60 83 93 50 73 100 100 80
53 100 80 100 80 83 80 87 93 57 100 60 83 100 93 73 100 100 100
53 0 87 93 80 70 73 87 93 57 100 40 83 30 40 30 100 77 40
53 100 . 100 80 83 80 67 73 20 100 60 83 100 93 73 100 100 100
60 80 100 100 100 100 100 80 100 100 80 60 60 60 60 80 100 100 80
60 0 100 100 100 100 100 60 100 80 80 60 40 0 60 80 100 100 40
0 60 40 100 40 100 100 100 40 100 80 40 60 60 60 60 100 100 80
100
12 47
0 100 100 100 100 100 100 100 100 80 60 100 100 80 100 40 100 100 80
0 0 100 100 100 100 60 100 100 80 60 60 40 0 100 40 100 100 40
0 100 80 100 80 100 100 80 60 80 60 100 100 80 100 40 100 40 80
40 73 80 100 80 87 80 80 43 50 60 80 67 80 80 73 100 70 60
40 0 80 93 80 80 20 . 43 50 50 47 27 60 50 73 100 70 40
40 73 100 80 87 80 80 43 50 60 80 87 80 80 73 100 17 60
60 80 80 73 80 80 57 60 70 50 57 40 90 20 50 70 100 100 60
60 40 80 67 80 . 57 50 70 50 . 40 77 0 50 70 100 100 40
0 87 30 73 57 73 30 40 57 40 43 20 50 60 100 20 60
70
67 38 49
30 28 49
60 60 100 100 100 100 100 100 100 80 80 100 80 100 60 80 100 80 80
100 0 100 100 100 100 100 80 100 80 80 60 40 0 60 80 100 80 40
40 100 40 80 80 100 100 40 100 80 80 100 80 100 60 20 100 20 80
40
65
Av.
PL PT RO SE SI SK TR UK
90 100 40 100 100 . 100 100 86
50 60 40 100 90 . 100 100
90 100 20 100 100 . 60 100
100 100 80 100 100 100 100 100 94
80 100 80 40 100 100 100 100
100 100 100 100 100 100 100 100
69
100 100 80 100 100 100 85 87 89
80 100 70 27 100 95 90 87
95 100 70 100 93 84 70 87
69
100 100 80 100 100 100 100 100 -
80 100 80 0 100 100 100 100
100 100 80 100 100 100 100 100
69
100 100 80 100 100 100 80 60 -
80 100 80 40 100 100 100 60
100 100 60 100 100 100 60
100 80 100 100 100 -
80 80 100 80 100
100 60 100 100
100 100 80 100 100 100 60 100 -
80 100 40 40 100 100 60 100
80 100 80 100 72 37 40 100
100 80 80 100 90 90 60 100 81
80 80 80 70 60 80 40 100
100 80 60 100 50 80 60 100
72
25
100 60 80 100 100 100 60 100 -
80 60 80 40 40 100 60 100
100 100 40 100 100 80 60 100
72
100 100 80 100 80 80 60 100 -
80 100 80 100 80 60 20 100
100 60 80 100 0 80 100
25
100 100 80 100 80 80 60 100 83
80 100 80 0 80 20 0 100
100 100 60 100 0 80 0 80
24
50 50 40 80 87 70 50 100 61
50 50 40 30 87 60 0 100
47 30 20 100 87 70 80
24
100 100 80 100 100 80 40 100 81
80 100 80 60 100 80 20 100
100 40 40 100 100 80 20 100
47
20 94
100 100 80 100 80 80 60 100 83
80 100 80 40 80 60 40 100
100 100 100 60 80 40 100
85
16
100 100 80 100 100 100 100 100 84
80 100 80 80 100 100 100 100
100 100 60 100 100 80 0 100
72
100 80 60 100 100 70 73 100 74
57 80 40 30 100 70 73 100
65 50 27 90 67 24 11 80
77 100 60 100 90 70 80 66
57 100 40 20 90 70 80
77 60 100 90 80
100 100 80 100 100 100 100 100 90
80 100 80 100 100 60 100 100
63 44 40 100 59 53 16 100
100
77 70 40 100 67 . 100 100 72
57 70 40 20 . 100 100
77 70 20 100 67 . 100 100
90 80 20 100 83 . 80 100 78
50 80 20 100 83 . 80 100
90 80 20 100 93 . 60 100
90 80 40 100 73 . 100 100 80
50 80 40 100 73 . 100 100
90 80 30 100 93 . 80 100
100 100 80 100 100 100 100 100 85
80 100 80 100 100 100 100 100
100 100 40 100 100 80 80 100
100 100 80 100 100 100 60 100 85
80 100 80 60 100 100 60 100
100 100 80 100 100 100 40 80
100
77 80 20 100 53 . 80 93 68
50 80 20 100 0. 80 80
77 80 20 100 53 . 80 93
70 90 40 100 90 40 80 100 67
90 40 60 90 40 80 80
77 20 100 90 50 100
47
20
100 100 80 100 0 100 100 100 83
80 100 80 60 0 100 100 100
100 100 40 100 0 100 100 100
National portals evaluation - Results 2010
One-Stop-Shop User-focused
Usability
Approach portal design Portal composite
Weight = 0.25 Weight = 0.25 Weight = 0.5
AT 61 100 100 90
BE 71 100 100 93
BG 75 100 70 79
CH 91 100 80 88
CY 79 100 70 80
CZ 83 100 60 76
DE 13 100 80 68
DK 78 100 90 90
EE 100 100 60 80
EL 63 100 100 91
ES 78 100 100 95
FI 92 100 80 88
FR 100 100 100 100
HR 92 100 50 73
HU 82 100 90 90
IE 100 0 50 50
IS 88 100 60 77
IT 47 0 25 24
LT 59 100 50 65
LU 78 100 50 69
LV 78 100 80 85
MT 100 100 100 100
NL 83 100 100 96
NO 63 100 90 86
PL 78 100 80 85
PT 96 100 90 94
RO 8 0 60 32
SE 57 100 60 69
SI 78 100 70 80
SK 92 100 90 93
TR 100 100 80 90
UK 100 50 90 83
EU27+ 77 89 77 80
User Experience Composite Index
50 70
65 79
74 76
68 78
53 66
43 59
83 76
92 91
94 87
91 91
91 93
86 87
89 95
90 81
70 80
87 69
72 75
79 51
76 71
66 67
72 78
100 100
91 94
67 76
91 88
91 92
62 47
99 84
85 82
85 89
80 85
99 91
7 80
eProcurement - Results 2010
Sample Size Visibility Sample size -
National Local/regional Country Platform
National Local Country
authorities authorities Indicator
AT 6 14 20 82 68 72 2
BE 5 21 26 44 37 38 2
BG 10 10 20 88 90 89 1
CH 9 16 25 67 63 64 2
CY 9 1 10 93 100 94 1
CZ 17 16 33 100 91 96 1
DE 11 41 52 68 82 79 6
DK 6 14 20 63 89 81 2
EE 6 4 10 100 100 100 1
EL* 22 6 28 42 15 36 -
ES 17 24 41 100 74 85 7
FI 7 13 20 54 29 38 2
FR 17 32 49 86 69 75 4
HR 5 5 10 54 26 40 1
HU 16 12 28 49 43 46 1
IE 5 2 7 100 100 100 1
IS 6 5 11 18 60 37 1
IT 14 39 53 70 73 72 8
LT 7 3 10 100 100 100 1
LU 3 4 7 100 50 71 1
LV 8 3 11 30 30 30 2
MT 9 2 11 100 100 100 2
NL 11 19 30 74 55 62 1
NO 4 6 10 100 73 84 1
PL 20 30 50 72 77 75 1
PT 19 10 29 81 83 82 4
RO 19 5 24 88 26 75 1
SE 6 14 20 100 85 90 4
SI 6 4 10 100 100 100 1
SK 14 6 20 45 53 47 1
TR 23 23 46 22 27 24 1
UK 30 20 50 78 100 87 3
EU27+ 367 424 791 74 68 71 67
EL*: Platform under construction
Pre-Award Post-Award
Country pre-award
eNotification eSubmission eAwarding eOrdering eInvoicing
Indicator
100 77 70 84 0 0
100 86 20 78 50 0
100 18 40 52 0 0
78 23 30 44 38 25
100 100 100 100 100 0
100 82 60 84 25 0
80 70 37 67 58 17
100 86 80 90 100 50
100 18 40 52 0 0
- - - - - -
92 82 69 83 50 14
78 36 20 48 38 100
100 91 70 90 38 0
100 0 0 36 0 0
56 0 40 28 75 0
100 100 100 100 0 0
78 18 40 44 0 0
89 82 95 87 81 13
78 91 100 88 75 0
78 0 40 36 0 0
61 27 20 38 50 0
100 73 40 76 0 0
100 73 60 80 0 0
100 100 60 92 100 100
56 73 80 68 0 0
83 84 85 84 75 63
100 100 60 92 25 0
100 91 90 94 69 38
100 27 40 56 0 0
56 82 100 76 0 0
67 0 40 32 0 0
100 91 100 96 67 50
88 61 59 70 36 15
Post-Award
Country post-
ePayment
award indicator
0 0
0 18
0 0
0 25
0 36
0 9
17 32
50 68
0 0
- -
0 24
50 68
25 19
0 0
0 27
100 20
0 0
13 37
0 27
0 0
0 18
0 0
0 0
0 80
0 0
25 60
0 9
25 46
0 0
0 0
0 0
17 49
10 22
Life Event Citizens - Results 2010
Per country
Maximum nr. of steps
Country Relevant steps Automated service provision
AT 27 23 1
BE 27 26 8
BG 27 17 0
CH 27 24 0
CY 27 25 3
CZ 27 26 0
DE 27 26 0
DK 27 22 1
EE 27 25 2
EL 27 16 0
ES 27 23 3
FI 27 26 2
FR 27 27 0
HR 27 26 0
HU 27 27 0
IE 27 24 0
IS 27 24 0
IT 27 24 0
LT 27 24 2
LU 27 27 0
LV 27 24 0
MT 27 23 4
NL 27 24 0
NO 27 25 5
PL 27 25 0
PT 27 23 0
RO 27 23 0
SE 27 26 0
SI 27 26 3
SK 27 26 0
TR 27 25 2
UK 27 26 0
Life event 'loosing and finding a job': key services
Core
govern
ment
service
s
1 Immediate actions for unemployed
1.1 Registering as unemployed
1.2 Registering for unemployment benefits
1.3 Accessing personalized information
2 Searching for a job
2.1 Obtaining labor market information
2.2 Obtaining information on recruitment fairs
2.3 Being assisted by a public officer
2.4 Job search
2.5 Receiving ‘job alerts’
2.6 Setting up a personal space
2.7 Creating and/or posting a CV
3 Applying for additional benefits and allowances
3.1 Understanding what benefits the job seeker is eligible for
3.2 Understanding what documents are required when applying for benefits
3.3 Doing a means test
3.4 Ensuring continuity of medical insurance
3.5 Ensuring continuity of pension payments
3.6 Obtaining financial aid for starting up as a self-employed
3.7 Obtaining financial aid for receiving contributions to insolvency funds (this applies to job seekers who w
3.8 Accessing social welfare appeals
4 Obtaining tax refunds
4.1 Obtaining a tax refund orany other tax-related benefits
Extended government services
5 Participating in training programs
5.1 Subscribing to training and education programmes
5.2 Subscribing to vocational/careers advice
6 Benefitting from social and health services
6.1 Obtaining guidance related to housing
6.2 Accessing Debt counselling services
6.3 Accessing health promotion programs
6.4 Obtaining guidance in case of invalidity, sickness, employment injuries
7 Finding a job abroad
7.1 Obtaining a new or renewing a passport
7.2 Applying for a job abroad
7.3 Obtaining the contact details of embassies
Per elementary service
Automated
service Online service provision
provision via a dedicated start up portal
7.3
Obtainin
g the
contact
details of
embassi
7.3 es 0 11
7.2
Applying
for a job
7.2 abroad 0 18
7.1 New
or
renewing
a
7.1 passport 0 2
6.4
Obtainin
g health
related
6.4 guidance 1 6
6.3
Accessin
g health
promotio
n
program
6.3 s 1 2
6.2
Accessin
g Debt
counselli
ng
6.2 services 0 3
6.1
Obtainin
g
guidance
related to
6.1 housing 0 6
5.2
Subscribi
ng to
vocation
al/career
5.2 s advice 0 11
5.1
Subscribi
ng to
training
and
educatio
n
program
5.1 mes 1 6
4.1 Tax
refund or
other tax-
related
4.1 benefits 0 4
3.8
Accessin
g social
welfare
3.8 appeals 0 6
3.7
Financial
aid
receiving
contributi
ons
insolvenc
3.7 y funds 0 2
3.6
Financial
aid
starting
as self-
employe
3.6 d 0 7
3.5
Ensuring
continuit
y
pension
payment
3.5 s 2 1
3.4
Ensuring
continuit
y of
medical
insuranc
3.4 e 6 0
3.3
Doing a
means
3.3 test 0 0
3.2
Understa
nding
required
documen
3.2 ts 2 22
3.1
Understa
nding
benefits
the job
3.1 seeker 1 24
2.7
Creating/
posting a
2.7 CV 4 21
2.6
Setting
up a
personal
2.6 space 2 21
2.5
Receivin
g ‘job
2.5 alerts’ 7 16
2.4 Job
2.4 search 1 30
2.3
Being
assisted
by a
public
2.3 officer 1 13
2.2
Obtainin
g
informati
on on
recruitme
2.2 nt fairs 3 16
2.1
Obtainin
g labor
market
informati
2.1 on 2 27
1.3
Accessin
g
personali
zed
informati
1.3 on 0 11
1.2 Reg.
for
unemplo
yment
1.2 benefits 1 15
1.1 Reg.
as
unemplo
1.1 yed 0 16
Online service provisionvia a dedicated employment portal
14
8
8
7
6
9
11
9
8
9
14
23
12
6
6
18
9
10
5
3
8
12
15
8
2
16
7
12
9
6
11
15
y services
s
lowances
er is eligible for
red when applying for benefits
e
a self-employed
ibutions to insolvency funds (this applies to job seekers who were self-employed and
ated benefits
ogrammes
e
vices
ickness, employment injuries
s
Online service provision
but not via a dedicated start up portal
13
0
4
4
4
4
3
0
0
4
2
0
1
2
1
0
0
0
1
1
0
0
0
0
1
1
0
0
Online service provisionbut not via a dedicated employment portal
1
1
0
0
0
1
0
4
4
0
1
0
3
0
0
1
3
3
0
1
5
0
0
1
2
3
1
3
2
4
0
2
AT
P
P
P
P
P
P
P
P
P
P
P
P
P
A
P
P
P
P
Online provision of information
via a dedicated start up portal
0
11
3
8
1
4
4
15
22
3
10
5
15
7
8
1
6
4
4
1
1
1
12
7
2
15
15
15
Online provision of information via a dedicated employment portal
2
1
0
8
13
13
9
6
6
3
1
0
3
15
15
4
1
4
9
18
6
6
5
10
10
3
1
7
6
5
4
4
AT
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Gov
Online provision of information
but not via a dedicated start up portal
2
1
19
5
5
6
8
1
1
1
5
1
2
3
3
0
0
0
0
0
1
0
3
0
0
1
0
0
Online provision of informationbut not via a dedicated employment portal Offline
2 3
7 1
0 9
1 8
1 2
1 2
4 2
2 0
3 2
0 4
4 0
1 0
5 4
1 4
2 4
1 0
2 9
5 2
2 6
0 5
3 2
1 0
1 3
1 0
5 6
1 0
1 13
3 1
1 5
9 2
0 8
0 5
BE
P Gov
Gov+NonGov
Gov
A Gov
P Gov+NonGov
Gov
P Gov+NonGov
A Gov
A Gov
A Gov
A Gov
A Gov
A Gov
A Gov
Gov
Gov
Gov
P Gov+NonGov
P Gov+NonGov
Gov
Gov
gov
P Gov
P Gov
P Gov
P Gov
Offline
4
0
2
6
17
13
9
3
0
3
8
4
1
5
2
0
2
3
2
7
6
0
3
6
0
4
1
1
BG CH CY CZ DE
P Gov P Gov P Gov P Gov P
P Gov P Gov P Gov P Gov P
P Gov Gov P Gov P Gov P
P Gov P Gov P Gov+NonGov P Gov P
P Gov Gov P- A Gov+NonGov P Gov P
P Gov P Gov P Gov P Gov P
P Gov P Gov+NonGov P- A Gov+NonGov P Gov+NonGov P
Gov Gov P-A Gov+NonGov P Gov+NonGov P
P Gov Gov Gov P Gov+NonGov P
Gov Gov P Gov+NonGov P Gov+NonGov P
Gov P Gov P Gov P Gov P
Gov P Gov P Gov P Gov P
Gov P Gov P Gov P
Gov P Gov P Gov P
Gov P Gov P Gov P Gov P
Gov
Gov P Gov P Gov P Gov
P Gov P Gov
P Gov+NonGov P Gov P Gov P
P Gov+NonGov P Gov P Gov P
Gov P Gov P Gov P
Gov Gov Gov Gov+NonGov
Gov P Gov Gov
Gov P Gov P Gov P
P Gov Gov Gov
P Gov P Gov+NonGov P Gov+NonGov P
P Gov P Gov Gov
DE DK EE EL ES
Gov P Gov P Gov P Gov P Gov
Gov P Gov P Gov P Gov P Gov
Gov Gov P Gov P Gov P Gov
Gov A Gov P Gov P Gov P Gov
Gov P Gov P Gov P Gov P Gov
Gov P Gov+NonGov P Gov P Gov P Gov
Gov+NonGov P Gov+NonGov P Gov+NonGov P Gov P Gov
Gov+NonGov P Gov+NonGov A Gov A Gov
Gov+NonGov P Gov+NonGov NonGov P Gov P Gov
Gov+NonGov P Gov+NonGov P Gov+NonGov P Gov A Gov
Gov P Gov P Gov P Gov P Gov
Gov P Gov P Gov P Gov P Gov
Gov A Gov Gov
Gov Gov
Gov P Gov P Gov P Gov
Gov Gov
Gov P Gov Gov Gov P Gov
Gov
NonGov P Gov P Gov+NonGov A Gov
NonGov P Gov P Gov+NonGov P Gov
Gov Gov Gov NonGov
Gov+NonGov Gov NonGov NonGov
Gov Gov Gov NonGov
Gov P Gov Gov Gov
Gov Gov Gov Gov
Gov+NonGov P Gov P Gov+NonGov P Gov
Gov Gov Gov P Gov
FI FR HR HU IE
P Gov+NonGov P Gov P Gov P Gov P
P Gov+NonGov P Gov P Gov P Gov P
P Gov+NonGov P Gov P Gov P Gov P
P Gov+NonGov NonGov P Gov P Gov P
P Gov+NonGov P Gov+NonGov P Gov P Gov P
P Gov+NonGov P Gov P Gov Gov P
P Gov+NonGov P Gov+NonGov P Gov P Gov P
P Gov+NonGov P Gov+NonGov P Gov P Gov P
P Gov+NonGov P Gov+NonGov P Gov P Gov P
P Gov+NonGov P Gov+NonGov P Gov P Gov P
P Gov+NonGov P Gov P Gov P Gov P
P Gov+NonGov P Gov P Gov P Gov P
P Gov P Gov
A Gov Gov P Gov P Gov
A Gov+NonGov Gov P Gov P Gov
P Gov+NonGov P Gov P Gov P Gov P
Gov P Gov
P Gov+NonGov Gov P Gov P Gov P
P Gov Gov P Gov P
P Gov+NonGov P Gov P Gov P Gov P
P Gov+NonGov P Gov+NonGov P Gov P Gov P
P Gov+NonGov Gov Gov Gov P
P Gov+NonGov Gov Gov Gov P
P Gov+NonGov Gov Gov Gov
P Gov+NonGov Gov P Gov Gov P
Gov Gov Gov P Gov
P Gov+NonGov P Gov+NonGov P Gov P Gov P
P Gov Gov Gov Gov P
IE IS IT LT LU
Gov P Gov P Gov P Gov P Gov
Gov P Gov P Gov P Gov P Gov
Gov Gov P Gov P Gov Gov
Gov+NonGov P Gov P Gov P Gov P Gov
NonGov Gov NonGov P Gov Gov
Gov Gov P Gov P Gov P Gov
Gov+NonGov P Gov P Gov+NonGov P Gov+NonGov P Gov
Gov P NonGov P Gov+NonGov P Gov+NonGov Gov
Gov Gov P Gov+NonGov P Gov+NonGov Gov
Gov+NonGov P NonGov P Gov+NonGov P Gov P Gov
Gov P Gov P Gov Gov P Gov
Gov P Gov P Gov A Gov P Gov
Gov A Gov P Gov
Gov Gov P Gov
Gov Gov P Gov P Gov
P Gov
Gov P Gov Gov Gov
Gov Gov P Gov
Gov+NonGov P Gov P Gov P Gov P Gov
Gov+NonGov Gov P Gov P Gov P Gov
Gov Gov Gov Gov P Gov
Gov Gov NonGov Gov P Gov
Gov+NonGov Gov Gov Gov Gov
Gov Gov Gov Gov P Gov
Gov Gov Gov Gov P Gov
Gov Gov P Gov P Gov P Gov
Gov Gov Gov Gov P Gov
LV MT NL NO PL
P Gov P Gov P Gov P Gov P
P Gov A Gov P Gov P Gov P
P Gov P Gov P Gov P Gov P
P Gov P Gov P Gov P Gov P
P Gov A Gov P Gov P Gov+NonGov P
P Gov A Gov P Gov P Gov+NonGov P
P Gov P Gov P Gov P Gov+NonGov P
Gov A Gov P Gov A Gov+NonGov
P Gov P Gov P Gov A Gov+NonGov
P Gov P Gov P Gov A Gov+NonGov P
P Gov P Gov P Gov P Gov P
P Gov P Gov P Gov P Gov P
Gov
Gov P Gov
P Gov P Gov P Gov
P Gov P Gov
Gov P Gov P Gov P Gov+NonGov
Gov
P Gov P Gov P Gov P Gov+NonGov
P Gov+NonGov P Gov P Gov P Gov+NonGov P
Gov P Gov Gov P Gov
Gov NonGov P Gov P Gov
Gov P Gov Gov A Gov
Gov P Gov P Gov A Gov
Gov P Gov Gov Gov
P Gov P Gov P Gov P Gov+NonGov P
Gov P Gov Gov Gov
PL PT RO SE SI
Gov P Gov Gov P Gov P Gov
Gov P Gov Gov P Gov P Gov
Gov P Gov Gov P Gov P Gov
Gov P Gov P Gov+NonGov P Gov P Gov
Gov P Gov P Gov+NonGov P Gov A Gov
Gov P Gov Gov P Gov P Gov
Gov P Gov P Gov+NonGov P Gov P Gov
Gov P Gov P Gov+NonGov P Gov A Gov
Gov P Gov P NonGov P Gov P Gov
Gov P Gov P NonGov P Gov A Gov
Gov P Gov Gov P Gov P Gov
Gov P Gov Gov P Gov P Gov
Gov P Gov P Gov
Gov Gov Gov
Gov P Gov P Gov P Gov
P Gov
Gov P Gov Gov Gov Gov
Gov Gov
Gov P Gov P Gov+NonGov P Gov P Gov
Gov P Gov Gov P Gov P Gov
Gov Gov Gov P Gov Gov
Gov Gov Gov Gov Gov
Gov Gov Gov Gov Gov
Gov P Gov Gov Gov P Gov
Gov Gov Gov Gov Gov
Gov P Gov P Gov+NonGov P Gov P Gov
Gov P Gov Gov Gov Gov
SK TR UK
P Gov P Gov+NonGov P Gov
P Gov P Gov P Gov
P Gov P Gov P Gov
P Gov+NonGov P Gov+NonGov P Gov+NonGov
Gov P Gov+NonGov NonGov
P Gov Gov Gov
P Gov+NonGov P Gov+NonGov P Gov
NonGov P - AGov+NonGov Gov
NonGov P Gov+NonGov Gov
P NonGov P Gov+NonGov P Gov+NonGov
P Gov P Gov P Gov
P Gov P Gov P Gov
3
Gov A Gov
Gov P Gov
P Gov P Gov
P Gov P Gov
Gov P Gov Gov
Gov Gov P Gov
P Gov+NonGov P Gov P Gov
NonGov Gov P Gov
Gov+NonGov Gov P Gov
Gov+NonGov Gov P Gov
Gov Gov Gov
Gov Gov P Gov
Gov Gov Gov
P Gov P Gov P Gov
Gov P Gov P Gov
Life Event Businesses - Results 2010
Per country
Country Maximum nr. of steps Relevant steps Automated service provision
AT 21 11 8
BE 21 18 12
BG 21 14 0
CH 21 11 1
CY 21 15 2
CZ 21 14 2
DE 21 12 1
DK 21 8 1
EE 21 8 3
EL 21 14 0
ES 21 5 0
FI 21 9 1
FR 21 15 4
HR 21 11 3
HU 21 11 0
IE 21 1 0
IS 21 5 1
IT 21 12 0
LT 21 9 1
LU 21 19 7
LV 21 8 3
MT 21 10 1
NL 21 7 0
NO 21 6 0
PL 21 10 0
PT 21 9 2
RO 21 9 0
SE 21 4 2
SI 21 12 1
SK 21 14 1
TR 21 13 1
UK 21 4 0
Business Start Up Process: key services
Pre-Registration Sub Phases
1 Proofs of Qualification
1.1 Confirm general management qualifications with authorities.
1.2 Confirm activity-specific qualifications with authorities.
2 Administrative requirements
2.1 Obtain certificate of no outstanding taxes
2.2 Obtain character reference
2.3 Obtain certificate of no outstanding social security charges
2.4 Obtain certificate of no outstanding compulsory healthcare
2.5 Obtain certificate from bank of capital deposited
Registration Sub Phases
3 Basic registration
3.1 Fill in standard form for registration deed
3.2 Register company name
3.3 Register domicile of business
4 Approval of registration
4.1 Register with Commercial Court/Court of First Instance or equivalent
4.2 Register with central/regional/local government
4.3 Register with Trade Register/ Craft Register
5 Memberships
5.1 Register with Trade Association/Chamber of Commerce
6 Tax-related matters
6.1 Obtain tax identification card/number
6.2 Obtain VAT collector number
7 Insurance-related matters
7.1 Register with Social Security Office
7.2 Register with mandatory pension insurance
7.3 Register with compulsory healthcare
7.4 Register with mandatory civil insurance
8 Publication
8.1 Publish registration in Official Journal or equivalent
Per elementary service
Automated
service Online service provision
provision via a dedicated start up portal
8.1 Publish registration
8.1 in Official Journal 11 3
7.4 Register w.
mandatory civil
7.4 insurance 0 0
7.3 Register w.
7.3 compulsory healthcare 1 6
7.2 Register w.
mandatory pension
7.2 insurance 2 5
7.1 Register w. Social
7.1 Security Office 5 5
6.2 Obtain VAT collector
6.2 number 4 9
6.1 6.1 Obtain Tax ID 9 9
5.1 Register w. Trade
5.1 Association 4 5
4.3 Register w. Trade
4.3 Register 4 10
4.2 Register w.
4.2 (de)central government 4 4
4.1 Register w.
4.1 Commercial Court 2 5
3.3 Register domicile of
3.3 business 2 18
3.2 Register company
3.2 name 1 16
3.1 Standard form for
3.1 registration 0 18
2.5 Certificate from bank
2.5 of capital deposited 2 1
2.4 Certificate of no
outstanding compulsory
2.4 healthcare 2 0
2.3 Certificate of no
outstanding security
2.3 charges 3 1
2.2 2.2 Character reference 1 1
2.1 Certificate of no
2.1 outstanding taxes 1 1
1.2 Activity-specific
1.2 qualifications 0 2
1.1 Gen. Management
1.1 qualifications 0 2
Online service provisionvia a dedicated start up portal
3
0
0
5
1
6
10
7
5
2
4
0
6
4
6
1
0
10
4
3
4
2
1
6
2
5
0
2
10
3
5
4
ivalent
Online service provision
but not via a dedicated start up portal
0
0
2
2
3
0
0
0
0
0
1
1
1
0
1
0
0
0
1
0
0
Online service provisionbut not via a dedicated start up portal
0
0
0
2
0
0
0
0
0
0
1
0
0
0
3
0
0
0
3
0
1
0
0
0
0
0
0
0
0
2
0
0
AT
P
P
P
P-A
P-A
P-A
P-A
P-A
P-A
P-A
P-A
Online provision of information
via a dedicated start up portal
0
4
5
5
5
4
6
2
5
7
2
5
5
6
6
2
1
3
2
11
6
Online provision of information via a dedicated start up portal
0
5
0
3
12
6
0
0
0
2
0
8
5
4
0
0
1
2
0
9
0
7
4
0
8
2
9
0
1
3
1
0
AT
Gov
Gov
Gov
Gov
Gov
Gov+NonGov
Gov
Gov
Gov
Gov
Gov
Online provision of information
but not via a dedicated start up portal
0
3
1
1
1
3
3
1
1
1
0
0
0
1
1
0
0
Online provision of informationbut not via a dedicated start up portal Offline
0 0
1 0
0 14
0 0
0 0
0 0
1 0
0 0
0 0
0 10
0 0
0 0
0 0
0 0
2 0
0 0
3 0
0 0
0 1
0 0
0 0
0 0
2 0
0 0
0 0
0 0
0 0
0 0
0 0
3 2
5 1
0 0
BE BG
P NonGov
P NonGov
P-A NonGov
P-A NonGov
P-A NonGov
P NonGov
P-A NonGov
P-A NonGov
P-A NonGov
P-A NonGov
P-A NonGov
Gov
P-A NonGov
P-A NonGov
P-A NonGov
P Gov
P Gov
P-A NonGov
Offline
2
1
2
2
2
1
1
1
2
2
2
3
2
2
2
0
0
0
0
1
0
BG CH CY CZ DE DK
P Gov P Gov P
P Gov P Gov P Gov
P Gov P Gov
P Gov P Gov P Gov
P Gov P-A Gov
P Gov
NonGov P NonGov P Gov
Gov P Gov P Gov P Gov P
Gov P Gov P Gov P Gov P
Gov P Gov P Gov P Gov P Gov P
Gov P Gov
Gov P Gov P Gov P
Gov P Gov P Gov
Gov P Gov P Gov
Gov P Gov P Gov P Gov P Gov P
Gov P Gov P Gov P
Gov Gov P Gov P Gov P - A Gov
Gov P-A Gov P Gov
Gov P Gov P Gov
Gov P NonGov Gov
Gov A Gov P - A Gov P - A Gov A
DK EE EL ES FI FR
Gov
P
P Gov
P-A Gov P Gov P
Gov P Gov Gov P Gov P
Gov P Gov Gov P Gov P
Gov P Gov Gov Gov P Gov P
P-A Gov Gov P
Gov Gov
Gov P Gov P
P Gov P-A
Gov P Gov P Gov P Gov P Gov P - A
Gov P Gov P Gov P Gov P - A
Gov P Gov P-A
Gov P Gov P Gov P
Gov P
P Gov P
Gov A Gov Gov A Gov P
FR HR HU IE IS IT
Gov P
Gov
NonGov P Gov
Gov P Gov P Gov P
Gov P Gov P Gov P
Gov P Gov P Gov P Gov P
Gov P Gov P Gov
P Gov Gov P
Gov P Gov P Gov P Gov P
Gov A Gov P
Gov P - A Gov Gov A Gov P
Gov Gov P
Gov Gov P
Gov+NonGov P Gov Gov P
Gov P Gov Gov P
Gov+NonGov NonGov
Gov+NonGov P - A Gov
IT LT LU LV MT NL
P Gov P Gov
Gov P Gov P Gov P
P-A Gov Gov
P-A Gov P Gov
P-A Gov
P-A Gov
NonGov P NonGov
Gov P Gov P Gov P Gov P Gov P
Gov P Gov P Gov P Gov P Gov P
Gov P Gov P Gov P Gov P Gov
Gov P Gov P Gov
Gov P Gov P Gov P Gov P
Gov P-A Gov
Gov A Gov A Gov P-A Gov
Gov P Gov P-A Gov P Gov
Gov Gov P Gov A Gov
Gov Gov P Gov
Gov Gov P Gov P
P NonGov
A Gov P - A Gov
NL NO PL PT RO SE
P Gov
Gov P Gov
P Gov
P Gov
Gov P Gov P Gov P Gov P Gov
Gov P Gov P Gov P Gov
Gov P Gov P Gov P Gov A
P Gov P Gov
P Gov A Gov P Gov A
Gov P Gov P Gov
P Gov
P Gov P Gov P Gov P
Gov P Gov P
P Gov P Gov P Gov P Gov
P Gov
Gov P Gov
P Gov A Gov
SE SI SK TR UK
P Gov
P Gov P Gov Gov
Gov
P Gov NonGov
P Gov P Gov P Gov
P Gov Gov P Gov P Gov
Gov P Gov Gov P Gov P Gov
P Gov Gov
Gov P Gov P Gov
P Gov A Gov P - A Gov
P Gov P Gov
Gov A Gov Gov Gov P Gov
Gov P Gov Gov P Gov
P Gov Gov
P Gov Gov
P Gov P Gov+NonGov Gov
Gov
P Gov
Horizontal Enablers - Results 2010
Enabler
Authentic Sources
ePayment
Open Specifications
eID
Single Sign On
Achiteture Guidelines
Catalogue of Horizontal Enablers
Secure eDelivery
eSafe
Countries in Cluster
Cluster 1 (BG)
Cluster 2(PL)
Cluster 3 (CZ, GR, HR, UK)
Cluster 4 (CY, IE, LT, RO)
Cluster 5 (FI, IS, LU, NO, SI, TR)
Cluster 6(BE, ES, IT, MT, PT, SE, SK)
Cluster 7 (CH, LV, NL)
Cluster 8 (AT, DE, DK, EE, FR, HU)
Citizens Services for which the usage of the national eID is optional or mandatory
Income taxes
Unemployment benefits
Child allowances
Medical costs
Student grants
Passports
Driver’s licence
Car registration
Application for building permission
Declaration to the police
(Birth and marriage) Certificates
Enrolment in higher education
Announcement of moving
Health related services
Citizen services with ePayment functionality
Income taxes
Medical costs
Student grants
Passports
Driver’s licence
Car registration
Application for building permission
Public libraries (catalogues, search tools)
(Birth and marriage) Certificates
Enrolment in higher education
Health related services
Business Services for which the usage of the national eID is optional or mandatory
Social contribution
Corporate Tax
VAT
Registration new company
Submission statistical data
Customs declaration
Environment-relatedpermits
Public procurement
Business services with ePayment functionality
Social contribution for employees
Corporate Tax
VAT
Registration of a new company
Customs declaration
Environment-related permits
Frequency with which front-office enablers are monitored
Enabler
eID
Single Sign On
ePayment
eSafe
Percentage of Countries with Enabler
100%
91%
78%
75%
75%
75%
56%
47%
38%
Common Enablers To All Countries in Cluster
Authentic Sources, and ePayment
SSO, Authentic Sources, and ePayment
Authentic Sources
Authentic Sources, and ePayment
Authentic Sources
eID, Authentic Sources, Open Specifications and ePayment
eID, SSO, Authentic Sources, Open Specifications, Catalog of Horizontal Enablers, and ePayment
All enablers
Optional
Mandatory usage
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Mandatory
Optional
Optional
Optional
Optional
Optional
Optional
Percentage of Countries Monitoring Available Enabler
66%
47%
47%
28%
Number of Enablers
2
3
4
5
6
7
8
9
11
9
6
7
6
7
2
3
4
9
2
4
6
4
4
4
9
6
3
8
7
8
9
6
6
12
10
20
9
9
12
11
15
12
7
14
9
7
7
9
9
9
11
9
12
7
8
3
8
6
8
4
8
5
14
18
18
13
14
11
Percentage of Countries Not Monitoring Available Enabler
9%
28%
44%
9%
Number of Countries
1
1
4
4
7
6
3
6
Percentage of Countries in Which Enabler is Not Available Enabler 3 Levels 2 Levels
25% eID 12 3
25% Single Sign On 7 2
9% ePayment 7 1
63% eSafe 5 1
1 Level No Monitoring Total Countries
6 7 67.74193548 28
6 11 48.38709677 26
5 15 41.93548387 28
4 3 32.25806452 13