WorkForce Center System EMPLOYER Satisfaction Survey, APRIL 2010-MARCH 2011
Results of telephone calls to sample
1. Response Rate
Total sample size 1648
Number of completed interviews 1203
Response Rate (# compl interviews/sample size) 73.0%
2. Results of all calls Number As percent of total
CO Completed interview 1203 73.0%
(Non-completes)
NA No answer, could not reach 143 8.7%
NS No service, did not receive any WFC service 81 4.9%
RE Refused to participate in survey 49 3.0%
UR Unreachable, no longer at business 34 2.1%
Oth Other 138 8.4%
TOTAL 1648 100.0%
3. Results broken out by service received & by Region
No answer No service Other Refused Unreachable Completed TOTAL
2 Business Services contact/on-site visit 34 63 39 20 15 249 420
999 Job order 109 18 99 29 19 954 1228
TOTAL 143 81 138 49 34 1203 1648