UCL LIBRARY SERVICES
Information for applicants for the post of
Weekend Service Manager (ref: 52/07/08) UCL – a university, a community, a world-class reputation… UCL is one of the UK’s leading universities; a world-class multidisciplinary research and teaching institution, whose staff and former students have included 19 Nobel Prize winners. Founded in 1826, UCL was the first university in England to admit students regardless of race, religion or gender. It continues to thrive on the creativity and diversity of its community which today comprises 8,000 staff, and 12,000 undergraduates and 7,000 graduate students from 130 countries across the globe. Constitutionally part of the federal University of London, UCL is in practice an independent university, with an annual turnover of over £450 million. Its 70 departments span arts and humanities, social and historical sciences, law, architecture and the built environment, engineering sciences, mathematical and physical sciences, life and clinical sciences, and medicine. UCL includes academic units as diverse as the UCL Slade School of Fine Art, the UCL School of Slavonic and East European Studies and the UCL Institute of Child Health, which is associated with Great Ormond Street Hospital. 75% of UCL’s departments received ratings of ‘excellent’ in national teaching quality reviews carried out between 1993 and 2001 and 60 departments achieved top (grade 5 and 5*) ratings in the 2001 Research Assessment Exercise. As a result of its track record, UCL receives substantial funding from government and charities, and more than £250 million is currently being invested in state-of-the-art facilities for cutting-edge research and teaching. Situated at the heart of one of the world’s greatest cities, UCL’s historic central campus in Bloomsbury is within easy reach of several rail and underground stations, the Eurostar terminal and Heathrow airport.
Paul Ayris, MA, PhD Director of UCL Library Services & Copyright Officer UCL Library Services University College London, Gower Street, London WC1E 6BT Tel: +44 (0)20 7679 7834 Fax: +44 (0)20 7679 7373 E-mail: p.ayris@ucl.ac.uk
UCL Library Services UCL Library Services has almost 2 million items and subscribes to over 12,000 journals in a combination of print and electronic format covering the sixty or so subjects which are taught in the College. UCL Library Services consists of: the UCL Main Library the UCL Science Library the UCL Cruciform Library the UCL Environmental Studies Library the UCL Human Communication Science Library UCL School of Slavonic and East European Studies Library and Information Services the UCL Institute of Archaeology Library the UCL Institute of Laryngology and Otology and RNID Library the UCL Institute of Orthopaedics Library the Joint Moorfields Eye Hospital and the UCL Institute of Ophthalmology Library the UCL Institute of Child Health Library the UCL Institute of Neurology, Rockefeller Medical Library Royal Free Hospital Medical Library, UCL Library Services the UCL Eastman Dental Institute Library UCL Special Collections UCL Library Services Store, Belnor House, Wickford
UCL Library Services is also a partner in the Archway Healthcare Library.
The role of UCL Library Services is to support learning, teaching and research in the global university that is UCL. Members of staff in UCL Library Services support this outreach through their professionalism and their dedication to offering information services of the highest quality. The combined staff in UCL Library Services totals around 250.
Conditions of service Holidays: Full time staff are entitled to 27 days paid annual leave and leave for part time staff is granted on a pro rata basis. UCL also closes for a period at Christmas and Easter, at which times staff benefit from a total of 6 ‘closure days’ in addition to Bank Holidays. Hours of work: Hours of work for full-time members of staff are 36.5 per week excluding lunch breaks. Increments: After passing probation members of staff will receive one increment on the appropriate scale on 1 August each year until the top point on the scale is reached. Pension: Staff on grades 1-6 are eligible to join SAUL, which is a final salary scheme with a current employee contribution rate of 6% and an employer rate of 13% of salary. Staff on grades 7 and above are eligible to join USS, which is a final salary scheme with a current employee contribution rate of 6.35% and an employer contribution rate of 14% of salary. Probation: Appointments are subject to the receipt of satisfactory references and a probationary period of 6 months (for staff on grades 1-6) and 9 months (for staff on grades 7 and above). Benefits Campus Facilities The main UCL campus has subsidised cafeterias/bars and shops, gym and a travel agent. UCL staff can also benefit from corporate membership at a Tottenham Court Road gym. Flexi-time: UCL Library Services operates a generous flexi-time scheme on some of its sites which is available to all full-time staff working on those sites and some part-time staff. Season Ticket Loans: A season ticket loan is available to staff who have successfully completed their probationary period with the facility to repay through a monthly deduction from salary. How to apply To apply, please submit a completed application form. Please note that only information contained in the application form will be considered by the shortlisting panel therefore covering letters and CVs are not required, and if included will be detached from the application before it is sent for shortlisting. Your application should provide details of at least two referees, one of whom must be your present or most recent employer or course tutor if currently a student. Your references should cover the past three years up to the present date and your referees should have direct experience of your work, education or training Applications should be addressed to: The Office Assistant (quoting ref: 52/07/08) UCL Library Services UCL (University College London) Gower Street London WC1E 6BT or emailed to: library-jobs@ucl.ac.uk or faxed to: +44(0) 20 7679 7373
The closing date for applications is 11 July 2008 Receipt of an application can only be confirmed if a candidate specifically requests such acknowledgement, and in the case of postal applications, encloses a stamped self-addressed envelope for this purpose.
Candidates should note that interviews are expected to take place on 6 August 2008 Please note that applicants who have not been contacted within one month of the interview date should assume that their application has been unsuccessful.
UCL Library Services
Job title: Grade: Salary: Period of appointment: Reports to: Responsible for: Location: Hours of work: Weekend Service Manager 7 £27,466- £33,780 plus £2,649 London Weighting pro rata per annum Permanent Security Manager Weekend Attendants, Security and Emergency Action Main & Science Libraries 18 hours 15 minutes per week Saturday 11:15 – 21:30 and Sunday 11:30 – 21:30 (Hours of work change during the summer vacations. Hours will need to be worked during weekdays as agreed with the Security Manager)
General description of post: Will act as the Senior member of Library Services staff on duty on the weekend for the Main, Science, Cruciform, Institute of Archaeology, Environmental Studies, SSEES and Languages and Speech Sciences libraries on Saturdays and Main, Science and Cruciform libraries on Sundays. To manage and provide support for staffing, security and building problems during this time. Coordinate disaster management for minor incidents and decide if the Library Disaster Management Team should be contacted for more serious incidents. Organise and assist with the provision of reception and local security presence for staff, students and visitors on the weekends in the Main and Science Libraries and the supervision of the weekend attendant team comprising UCL Library Attendants and contract security personnel. Resolve staffing problems and in case of staffing shortage and decide when and which central library sites or issue desks should close if necessary. To be top level sentry access control system trained and be able to resolve problems with this systems for any of the central sites. Main responsibilities: Manage the weekend Attendant and Contract Security teams at both the Main and Science Libraries following UCL policies as required. Responsible for dealing with minor emergencies and building problems in Main and Science Libraries. To make decisions on when Senior Staff or the Library Emergency Team need to be contacted in case of more serious emergencies or building problems in the Main, Science, Cruciform, Institute of Archaeology, Environmental Studies, SSEES and Languages and Speech Sciences libraries on Saturdays and Main, Science and Cruciform libraries on Sundays. Resolve staffing issues on the central sites and issue desks and taking final decision on course of action. Providing top level support for the Sentry Access Control System for the Main, Science, Institute of Archaeology and SSEES libraries on Saturdays and Main, and Science libraries on Sundays. Providing telephone support if necessary to weekend staff working in the Main, Science, Cruciform, Institute of Archaeology, Environmental Studies, SSEES and Languages and Speech Sciences libraries on Saturdays and Main, Science and Cruciform libraries on Sundays. Control the access point of the Main Library dealing politely and efficiently with everyone entering the Library. Support staff in dealing with users and forward any problems, with relevant paperwork, to the Security Manager. Deal with membership enquiries. Provide information and answer enquiries relating to both the Library and the wider UCL campus. Receive and forward requests for maintenance / repairs in the Main and Science libraries. Lock up Main Library as required, and maintain responsibility for the Library keys throughout the working period. Ensure the Science Library is locked up and the keys returned to security.
Deal with Library exit control alarm incidents, and compile the necessary reports. Ensure security patrols and spot checks are undertaken through the course of the weekend at both Main and Science Libraries. Ensure headcounts are done as required and passed to the Security Manager.
Other duties: The postholder is expected to follow UCL policies, including Equal Opportunities and Equalities policies and to maintain an awareness and observation of Fire and Health & Safety regulations. To carry out any other duties as are within the scope, spirit and purpose of the job as requested by the Director of UCL Library Services or the Line Manager. Duties and responsibilities may need to change over time, so this job description will be reviewed and amended in consultation with the postholder.
Person Specification Criteria Essential Previous experience of dealing with the public Previous experience of working in a service-oriented environment Experience of staff supervision Experience of working without direct supervision Previous experience of teamwork Excellent interpersonal skills A patient and methodical approach to the work Knowledge of equal opportunities issues Enjoys working with people of all ages, nationalities and interests Literate Numerate Basic Computer Skills Desirable Experience dealing with emergency situations First Aid certificate Previous experience working in a library environment Test by application form X X X X X X X X X X X X X X X X X X X Test by formal interview Test by practical test
X X X
Where indicated above, candidates must provide clear evidence in their application forms (with examples), to show how they meet each element of the essential criteria (and desirable criteria if appropriate). Please note, candidates who do not demonstrate in their application that they meet the essential criteria for this post are unlikely to be shortlisted for interview. May 2008