Smarter facilities. Smarter facility management.
IFMA’s WORLD WORKPLACE 2011
The Facility Conference & Expo
Oct. 26-28 | Phoenix Convention Center | Phoenix, Ariz., USA
Get Smart. Get Registered.
www.worldworkplace.org
www.worldworkplace.org
Table of Contents
3 Highlights
4-5 Destination: Phoenix
6 Focus on: Sustainability
7 IFMA’s 2011 Fall Symposium
Program:
8-9 At a Glance
Keynotes: IFMA’s WORLD WORKPLACE 2011
10 Opening Keynote The Facility Conference & Expo
11 Closing Keynote
Features:
12 Facility Tours Oct. 26-28 | Phoenix Convention Center | Phoenix, Ariz., USA
13 Special Activities
14 IFMA Foundation Events Smarter facilites. Smarter facility management.
15 Networking Events
The Expo: FACILITY MANA
Smart skills for
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16 Expo Overview
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17 Solutions Arenas
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18 smart facilities.
ATION®
2011 Exhibitors
19 2011 Sponsors
IFMA’s new Sustainability Facility Professional™ (SFP™)
Education: credential provides you with the skills to contribute to your
20 Tracks & Knowledge Levels
organization’s triple bottom line. One complete program – one
21 Session Credits
complete picture of how you can improve the sustainability of
22-23 Sessions by Day: Thursday your facilities.
24-25 Sessions by Day: Friday
Register: You could win IFMA’s SFP Program
26 Registration Information
27-28 Registration Form: IFMA’s World Workplace (a value of more than US$1,595)
29-30 Registration Form: IFMA’s Fall Symposium at World Workplace!
World Workplace We’re going mobile!
Tweets. Use the Look for the World HOW?
hashtag #WW2011. Workplace App! ▪ Register as a full event attendee for IFMA’s World Workplace.
▪ Visit the IFMA Booth during the Expo Grand Opening, Oct. 26,
Show Management between 11:30 a.m. and 4 p.m.
IFMA’s World Workplace is managed by the International Facility ▪ Find an IFMA representative and shout, “Show me the SFP!”
Management Association, the largest, strongest and most
▪ Learn about the program, scan your name tag and you’re
well-connected global association for facility management.
automatically entered to win!
IFMA represents and supports more than 19,500 members ▪ The drawing will be held during Wednesday’s prize drawing
in 78 countries, 125 chapters and 16 industry councils. at 4:15 p.m.
1 E. Greenway Plaza, Suite 1100 Get smart.
Houston, Texas 77046-0104 USA
Tel: +1-713-623-4362 | Fax: +1-713-623-6124
Get registered.
Web: www.ifma.org | Email: ifma@ifma.org
Get in on a chance to
win the SFP Program!
2 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
Forward-thinking education.
Global networking. Smarter solutions.
» 2011 Highlights
Smart idea: “What Keeps You
Up At Night?” Sponsored by UGL Services
Share your job-related challenges online, then join peers and topic experts
for roundtable discussions on how to solve them. Link to the survey from the
World Workplace website. »
»
Smart products: » Smart speakers:
All the best in
one place, Bjørn Lomborg &
at one time
See the full spectrum Christopher Gardner
of facility products and This year’s opening and closing keynote speakers will open
services at the most your eyes to new perspectives on environmental policies
long-lived, all-purpose and turning adversity into opportunity.
and trusted FM tradeshow.
Smart facilities:
See some of
Phoenix’s finest
Register for one
of five exclusive
Scan the code back-of-house
»
with your mobile facility tours.
Smart program: New topic tracks
Dive into an all-new educational experience—11 new session
device to see
what you can
expect as
»
tracks reflect the latest facility management competencies. an attendee!
» Smart networking:
Talk shop, have fun
Connect with other skilled professionals at special events.
This year’s Welcome Reception will be held at Chase Field!
Whether Babe Ruth was your childhood hero or your favorite
candy bar, an evening of recreation on a Major League Baseball
field will make you an instant fan of America’s favorite pastime.
Sponsored by Caterpillar
Get started. Get registered. | www.worldworkplace.org 3
Smart destination:
» Phoenix, Arizona
Get a first-hand look at “smarter facilities” and “smarter facility
management.” More than 80 innovative city sustainability programs
focus on: climate action; sound water and land use planning; parks,
wildlife and historic preservation; pollution prevention and recycling;
air quality and transportation; and green buildings and energy.
Smart planning. “Earth Day, Every Day.”
Created especially for World Workplace attendees, Widely recognized as a sustainability champion, Phoenix
www.downtownphoenix.com/ifma features a 3-D tour has been a pioneer in water, energy and natural resource
of the convention center, useful links to maps, events and conservation programs, and is on its way to becoming the
transportation information, and great deals and discounts most sustainable city in the U.S.
offered by local businesses.
Responsible choices.
Find restaurants that emphasize local ingredients; civic
planning projects that promote walking instead of driving; and
sites and activities that embrace the beauty of the environment.
Attendees, exhibitors, sponsors and partners
are encouraged to take advantage of preferential
The smart money is group rates in our official housing block, each
within walking distance of the Phoenix Convention
on discounted room rates. Center. These premier hotels are a part of the city’s
amazing downtown renewal project. Reserve your
room instantly online at www.worldworkplace.org/
destination/hotels. IFMA’s only authorized housing
company is HelmsBriscoe. If you need assistance
please call the toll free number at +1-877-328-6038
or email bbrantley@helmsbriscoe.com.
» Sheraton Phoenix Downtown
IFMA Headquarters Hotel | 340 N. Third St.
US$224/Single or Double Occupancy/Standard Room
This 1.1 million sq. ft., US$350 million convention center hotel is the
cornerstone of the city’s renewal project. Pre-registered attendees
can print badges at the registration satellite on the second floor of
the Sheraton—simply scan your barcode, grab and go!
FM Neat Fact: The Sheraton is one of the city’s first projects to
incorporate BIM for the facility’s design and construction, which
saved time and money.
4 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
Phoenix residents are just
as warm as the climate.
Lost? Need help? Need concert tickets? Look for
folks wearing the bright orange “Ambassador
Ask Me” shirts. Ambassadors can assist you with
directions, parking, safety concerns, guided walking
tours and recommended restaurants and activities.
Downtown Ambassadors are trained in First Aid and are on duty
seven days a week from 6:30 a.m. to 11 p.m., Mon.–Fri.; and 8 a.m. to
11 p.m., Sat.–Sun. Hotline: +1-602-495-1500 or text “ASK” to 25866
(standard messaging rates may apply).
Downtown renewal: a new era of growth.
With more than US$4 billion newly invested in growth, today’s
dramatically different downtown Phoenix is a vibrant center for
employment, sports, living, arts and culture.
More than 300 days of sunshine per year.
Head to the Southwest U.S. this October—pack a light jacket
instead of a heavy parka and bask in the Valley of the Sun!
Wyndham Phoenix | 50 E. Adams St.
US$205/Single and Double Occupancy/Standard Room
Following its landmark US$20 million renovation, the Wyndham
received an award from the American Society for Interior Design.
Experience “out-of-the-box new” rooms and amenities.
FM Neat Fact: Each guest room was specifically designed for the
business traveler and features an ergonomic Herman Miller® Aeron®
desk chair.
»
»
Hyatt Regency Phoenix | 122 N. Second St.
US$209/Single Occupancy/Standard Room
A top-to-bottom US$15 million renovation completed last year
included all 693 guestrooms, a new lobby designed by Gensler,
37,000 sq. ft. of meeting space and the rooftop revolving restaurant.
FM Neat Fact: The new 24/7 StayFit@Hyatt fitness center
features on-site support staff and the latest high-tech cardio and
strength-training equipment from industry leader Life Fitness®.
Get started. Get registered. | www.worldworkplace.org 5
Focus on:
» Sustainability
Visit www.worldworkplace.org for more information
on IFMA’s World Workplace sustainability policies.
To find out more about Phoenix’s programs, visit
http://phoenix.gov/greenphoenix.
As the premier representative for the facility management profession and its concerns, IFMA has a
responsibility to holistically embrace environmental stewardship and lead by example. We follow a
set of sustainable policies and practices at all of our events; and we encourage our event partners,
exhibitors, sponsors and attendees to do their part in reducing our carbon footprint.
A few of our standard event policies: Sheraton Phoenix Downtown
▪ Each of our official hotels is within walking distance of the (headquarters hotel) – Has a rooftop herb garden!
convention center. ▪ High-efficiency lighting.
▪ Conference name badges may be dropped in recycling bins ▪ Water-conserving fixtures.
for reuse at future IFMA events. ▪ Recycling and organic waste composting.
▪ Recycling bins for unwanted papers, used cans and bottles ▪ Third-party cooking oil recycling.
are located throughout the center. ▪ 100% smoke-free facility.
▪ Conference planning and information-sharing online, by ▪ Low-emitting materials such as paints, flooring and furniture.
phone or in person. Program details submitted and edited
via online database. The City of Phoenix – On its way to becoming
▪ Limited distribution of conference collateral. Primary the first carbon-neutral city in the U.S.
distribution of event information via website and email. ▪ US$429 million in American Recovery and Reinvestment
Post-conference materials (panel notes, presentations, Act (ARRA) funding has gone toward: public housing
marketing, etc.) available on the website. green-retrofitting; improvements to bus park-and-ride lots,
▪ Minimal on-site materials/handouts. bus stops and the Central Station Transit Center; street
improvements; retrofitting city facilities for energy efficiency;
The Phoenix Convention Center – One of the and water projects to replace aging infrastructure.
“greenest” convention facilities in North America. ▪ The city’s sustainability motto, “Living Like it Matters!”
▪ The West Building is certified by the U.S. Green Building guides its current programs and future plans. More than
Council with a LEED Silver rating. The North Building was 80 environmental sustainability programs focus on:
built to LEED standards. Environmental Leadership; Climate Action; Land Use; Parks
▪ The largest photovoltaic solar energy plant in downtown & Open Space; Pollution Prevention & Recycling; Air Quality
Phoenix sits atop the West Building, using solar cells to & Transportation; Green Buildings & Energy; Water; Riparian
convert light from the sun directly into renewable energy for Area Restoration & Preservation; and Historic Preservation
use within the convention center.
▪ The center uses low-flow lavatories and water-saving IFMA Energy Challenge: ENERGY STAR ®
landscaping methods. How high-performance is your facility? Find out with IFMA’s
▪ Comprehensive paper, plastic, cardboard and glass recycling ENERGY STAR Challenge. Learn to maximize energy efficiency
program with receptacles throughout public and office areas. and compare your facility to those managed by other IFMA
▪ The center partners with a local farm to provide fresh members—set up your ENERGY STAR building profile to share
naturally grown produce for all convention center functions. data through our IFMA Master Account. All it takes is five steps
▪ Left-over food is donated to Waste Not Food Bank. and five minutes. Receive recognition as a participant at IFMA’s
World Workplace. Visit www.worldworkplace.org for details.
6 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
Get a head start on
learning and networking:
» IFMA’s 2011 Fall Symposium
Held prior to IFMA’s World Workplace, the Fall Symposium offers continuing education
courses led by highly qualified instructors. Attendees take away valuable information and
tools they can use immediately; and credential candidates move a step closer to verifying that
their abilities meet or exceed industry-wide standards.
Register for Fall Symposium when you register for World Workplace.
Mail in the form at the back of this brochure or register online at www.worldworkplace.org.
Learn while you earn with the enhanced FMP
Credential Program™.
▪ Operations and Maintenance | Oct. 22-23
▪ Leadership and Strategy Essentials | Oct. 22-23
®
▪ Project Management | Oct. 24-25
▪ Finance and Business Essentials | Oct. 24-25
▪ FMP® Course Pricing: US$700/course; Nonmember:
US$900/couse
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FACILITY MANA
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Earn the SFP™ credential in just six days!
This credential is being offered as a complete
AT
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series*.
S OC I
ATION®
Part 1: Focus Areas 1 & 2 | Oct. 23-25
Strategy and Alignment for Sustainable Facility Management
Managing Sustainable Facilities
Part 2: Focus Area 3 | Oct. 26-28
Operating Sustainable Facilities
SFP Program Pricing: US$1,995; Nonmember: US$2,295
(Early-adopter pricing for the complete instructor-led SFP
Credential Program includes the self-study e-version and
hard-copy kit)
*SFP Course Options: If you are unable to attend all six
days, you may complete one of the parts at Fall Symposium and
the remaining part via self-study. Price will be as noted above.
Prepare for the most respected
certification in facility management.
▪ CFM Exam Review | Oct. 24-25
▪ CFM Exam Review Pricing: US$495; Nonmember:
®
US$695
Not sure which IFMA credentials are right for you?
Visit www.ifma.org/credentials
Get started. Get registered. | www.worldworkplace.org 7
Program at a Glance
Monday, Oct. 24, 2011 2:30 p.m. – 4 p.m. 11:30 a.m. – 4:30 p.m. Thursday, Oct. 27, 2011
IFMA House of Delegates Expo Grand Opening 7 a.m. – 5 p.m.
1 p.m. – 5 p.m.
Annual Meeting IFMA’s World Workplace
Global FM Board Meeting
Noon – 2 p.m. Registration
6 p.m. – 10 p.m. Lunch for Attendees
2 p.m. – 5 p.m. PCC, Foyer Hall 6
IFMA Foundation Gala & & Exhibitors
IFMA Foundation Board of
Recognition Reception Expo Floor, PCC, Hall 4-6 7 a.m. – noon
Trustees Annual Meeting
Phoenix Art Museum Awards of Excellence
1:30 p.m. – 2 p.m. Banquet Ticket Exchange
2 p.m. – 5 p.m.
Wednesday, Oct. 26, 2011 IFMA Credential PCC, Foyer Hall 6
Satellite Registration
Informational Session
Sheraton, 2nd Floor 7 a.m. – 6 p.m.
Sustainability Facility 7 a.m. – 5:30 p.m.
IFMA’s World Workplace
Professional™ (SFP™) IFMA Bookstore Open
Tuesday, Oct. 25, 2011 Registration
PCC, Foyer Hall 6
Awards of Excellence
7 a.m. – 2:30 p.m. 1:30 p.m. – 2:30 p.m.
Banquet Ticket Exchange
Doug Underwood/Utilities Solutions Arena 1: 7:30 a.m. – 8 a.m.
PCC, Foyer Hall 6
Council of IFMA Golf Technology and the Morning Coffee
Tournament Workplace of the Future PCC, 100 Level
7 a.m. – 12 noon
Whirlwind Golf Club Solutions Arena 2: Business
Satellite Registration
Sponsored by UGL Services Analytics and Intelligence 8 a.m. – 9 a.m.
Sheraton, 2nd Floor
for the Global FM and Concurrent Educational
7 a.m. – 6 p.m. CRE Professional Sessions 1.01 - 1.08
7 a.m. – 6 p.m.
IFMA’s World Workplace Expo Floor, PCC, Hall 4-6 PCC, 100 Level
IFMA Bookstore Open
Registration PCC, Foyer Hall 6
Awards of Excellence 2:45 p.m. – 3:15 p.m. 9 a.m. – 9:30 a.m.
Banquet Ticket Exchange Solutions Arena 1: Going Networking Break
7:45 a.m. – 9:45 a.m.
PCC, Foyer Hall 6 GREEN with LED Lighting: PCC, 100 Level
Council Business
An Industry Update and a Sponsored by Booz |
Meetings & Sessions
7 a.m. – 5 p.m. Look at the Future Allen | Hamilton
Satellite Registration Solutions Arena 2: Strengthen
8 a.m. – 9 a.m.
Sheraton, 2nd Floor and Expand Your FM Compe- 9:30 a.m. – 10:30 a.m.
First-time Attendee
tencies With ARCHIBUS Concurrent Educational
Orientation & Breakfast
8 a.m. – noon Expo Floor, PCC, Hall 4-6 Sessions 2.01 - 2.08
Sheraton, Encanto Room
IFMA Board of Directors PCC, 100 Level
Meeting
3:30 p.m. – 4 p.m.
9 a.m. – 9:30 a.m.
Solutions Arena 1: BIM + FM: 10:30 a.m. – 2:30 p.m.
IFMA Credential
Bridging the Divide Expo Hall Open
8 a.m. – 6 p.m. Informational Session
IFMA Bookstore Open
Solutions Arena 2: Solar PCC, Hall 4-6
Facility Management
Panels and Cool Roofs:
Professional (FMP®)
A Natural Marriage of 11 a.m. – 1 p.m.
9 a.m. – 11 a.m.
Sustainable Technologies Lunch for Attendees &
Global FM Workshop 9:30 a.m. – 10 a.m.
Expo Floor, PCC, Hall 4-6 Exhibitors
Morning Coffee
1 p.m. – 5 p.m. Expo Floor, PCC, Hall 4-6
4:15 p.m. – 4:30 p.m.
Facility Tours 10 a.m. – 11:30 a.m. Expo Prize Drawing | IFMA Central
▪ Arizona Science Center Official Welcome Expo Floor, PCC, Hall 4-6
▪ Historic City Hall Opening Keynote Address
▪ Trinity Episcopal Cathedral Bjørn Lomborg 7 p.m. – 10 p.m.
▪ Chase Field
Welcome Reception,
▪ U.S. Airways Center 11:30 a.m. - 12:00 p.m. Chase Field
Opening Keynote Book Signing Sponsored by Caterpillar
Expo Floor
8 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management. PCC: Phoenix Convention Center
IFMA Council Business
12:30 p.m. – 1:30 p.m. 7:30 a.m. – 8 a.m.
Meetings & Sponsored Sessions
Solutions Arena 1: How Morning Coffee
Sunday, Oct. 23
Integrated Workplace PCC, 100 Level
Utilities Council Meeting, Day 1
Management Systems Are En-
hancing the Bottom Line 8 a.m. – 9 a.m. Monday, Oct. 24 Tuesday, Oct. 25
Solutions Arena 2: Smarter Concurrent Educational Academic Facilities Academic Facilities
Energy Management for Sessions 5.01 - 5.08 Council Meeting, Day 1 Council Meeting, Day 2
Greater ROI PCC, 100 Level Utilities Council Meeting, Day 2
Expo Floor, PCC, Hall 4-6
9:15 a.m. – 10:15 a.m. Wednesday, Oct. 26 | 7:45 a.m. – 9:45 a.m.
1 p.m. – 3 p.m. Concurrent Educational Business Meetings:
ePoster Competition Sessions 6.01 - 6.08 ▪ Airport Council ▪ Banking Institutions &
PCC, Foyer Hall 6 PCC, 100 Level ▪ Environmental Health & Credit Unions Council
Safety Council ▪ Legal Industry Council
2 p.m. – 2:15 p.m. 10:15 a.m. – 10:30 a.m. ▪ Health Care Council ▪ Research & Development
Expo Prize Drawing | IFMA Central Networking Break ▪ Manufacturing Council Council
Expo Floor, PCC, Hall 4-6 PCC, 100 Level
Sponsored Sessions:
2:30 p.m. – 3:30 p.m. 10:30 a.m. – 11:30 a.m. ▪ Corporate Facilities Council: “How to Instill Purpose in My
Concurrent Educational Concurrent Educational Organization,” John Baldoni, speaker
Sessions 3.01 - 3.08 Sessions 7.01 - 7.08 ▪ Corporate Real Estate Council: “Workplace Strategies
PCC, 100 Level PCC, 100 Level Around the World”
▪ FM Consultants Council: “Pick Me! Pick Me! Getting Your
3:30 p.m. – 4 p.m. Noon – 1:30 p.m. Conference Presentation Selected” Panel Discussion;
IFMA Credential IFMA Chapter & Council Kit Tuveson, CFM, IFMA Fellow, moderator
Informational Session Awards Luncheon ▪ Museums & Cultural Institutions Council: “Educating Museum
Certified Facility Manager® (CFM®) PCC, North Ballroom Professionals About the Challenges of the Built Environment,”
Judie Cooper, CFM, Smithsonian Institution, speaker
3:30 p.m. – 4 p.m. 1:30 p.m. – 2:30 p.m. ▪ Public Sector Council: “Construction Management at Risk
Networking Break Closing Keynote Address Observations in the Public Sector,” Jerry C. Osterhaus, speaker
Sponsored by Toshiba LED Christopher Gardner ▪ Restaurant/Food Services Community and Hospitality FM &
Lighting Systems PCC, North Ballroom Engineering Community: “Getting the Most Out of Your Food
Services” Roundtable Discussion; Matt Mundok, Innovative
4 p.m. – 5 p.m. 2:30 p.m. - 2:45 p.m. Hospitality Solutions Inc., moderator
Concurrent Educational Closing Keynote Book Signing ▪ Religious Facilities Community: “New Systems in Construction of
Sessions 4.01 - 4.08 PCC, North Ballroom Foyer Churches & Schools,” John Minieri, Director of Real Property &
PCC, 100 Level Facilities, Catholic Diocese of Phoenix, speaker
2:45 p.m. – 4 p.m.
5:30 p.m. – 6:30 p.m. “What Keeps You Friday, Oct. 28 | 2:45 p.m. – 4 p.m.
IFMA Foundation Scholarship Up At Night?” “What Keeps You Up At Night?” Technology Roundtable
Presentation Ceremony Roundtable Discussions Hosted by the Information Technology Council of IFMA
Sponsored by ARAMARK Sessions 8.01 - 8.08 Sponsored by UGL Services
PCC, 100 Level
Friday, Oct. 28, 2011 Sponsored by UGL Services
7 a.m. – 3 p.m.
6:30 p.m. – midnight
IFMA’s World Workplace
IFMA Awards of
Registration
Excellence Banquet
PCC, Foyer Hall 6
PCC, North Ballroom
7 a.m. – 4:30 p.m.
IFMA Bookstore Open
PCC, Foyer Hall 6
Get started. Get registered. | www.worldworkplace.org 9
Opening Keynote:
» Bjørn Lomborg
Wednesday, Oct. 26 | 10 a.m.
“I believe that today’s facility professionals need to focus on environmental
solutions that make cold financial sense, while emphasizing policies that
will do the most green good for the money spent.”
» Bjørn Lomborg
Known as “the skeptical environmentalist,” Bjørn Lomborg Lomborg’s keynote address is based on his new book and
is a noted business and environmental academic and author DVD “Cool It: The Skeptical Environmentalist’s Guide to
who currently serves as an adjunct professor at the Copenha- Global Warming.” He argues that many of the actions being
gen Business School. considered to stop global warming are based on emotion
and may have little impact on the world’s temperature. He
Selected as a Global Leader for Tomorrow by the World recommends confronting more immediate concerns such as
Economic Forum, Lomborg organized the Copenhagen Con- HIV/AIDS, malaria and a clean water supply, which can be
sensus Center, which brings together some of the world’s top addressed at a fraction of the cost and save millions of lives
economists to set priorities for the world. “Time” magazine within our lifetime.
named him one of the world’s 100 most influential people;
and the “U.K. Guardian” named him one of the 50 people Bjørn Lomborg’s commentaries have appeared regularly in
who could save the planet. such prestigious publications as the “New York Times,” the
“Wall St. Journal,” “USA Today” and the “Washington Post.”
He recently appeared on the “Late Show with David Letter-
man” and CNN’s “In the Arena.”
»
Lomborg will sign copies of his book,
“Cool It” on the expo floor immediately
after his address.
10 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
Closing Keynote:
» Christopher Gardner
Friday, Oct. 28 | 1:30 p.m.
“Like folks in most businesses, I’m sure facility professionals have experienced a rocky
couple of years. I’ll focus on the lessons I’ve learned about coping with adversity in my
own personal journey from the streets of San Francisco to Wall Street—a message
I believe will resonate with anyone in their own pursuit of happiness.”
» Christopher Gardner
Christopher Gardner will deliver the closing keynote address, His inspirational story and practical guidance have made him a
“Start Where You Are,” an uplifting message to help attend- frequent guest on CNN, CNBC and the Fox News Channel.
ees learn how to transform themselves through adversity and He has appeared on “20/20,” “Oprah” and “The Today Show,”
make positive changes in their lives. Gardner’s own life story and has been featured in “People” magazine, “USA Today,”
was published in his best-selling autobiography “The Pursuit of the “New York Times,” “Fortune” and “Entrepreneur.”
Happyness,” which became a motion picture starring Will Smith Gardner is also a passionate philanthropist whose work
in 2006. has been recognized by many esteemed organizations.
Gardner is the owner and CEO of Gardner Rich LLC, with offic-
es in New York, Chicago and San Francisco. Conquering grave
challenges to become a successful entrepreneur, Gardner aims
to help others achieve their full potential.
His second book, “Start Where You Are: Life Lessons in Getting
From Where You Are to Where You Want to Be,” demonstrates
that no matter what kind of challenges you have encountered,
true transformation is possible. Gardner will renew your hope
for a brighter future and inspire you to make positive changes
in your life.
»
Gardner will sign copies of his book,
“Start Where You Are” in the PCC,
North Ballroom Foyer immediately
after his address.
Get started. Get registered. | www.worldworkplace.org 11
Features:
» Facility Tours | Tuesday, Oct. 25
Tours will be held from 1 p.m. to 5 p.m. Pricing is from US$12 to US$15 per person,
per tour. Space is limited—tour registration is available on a first-come, first-served basis.
Please select two options on your registration form in case a tour sells out.
Arizona Science Center When ground first broke in November of 1995, Chase Field
US$12/person was intended to be among baseball’s most unique parks. The
600 E. Washington St., facility has a pool, which sits just beyond the right-center field
Maximum attendance: fence. Made with nine million pounds of structural steel and
40 participants. Comfortable, operating with similar technology as draw bridges, the retract-
closed-toe walking shoes able roof is opened and closed with a pair of 200-horsepower
recommended; tour requires motors. High above center field is a magnificent 136 ft. x 46 ft.
walking up and down stairs. high-definition LED board, made by Daktronics.
After receiving more than US$33 mil-
U.S. Airways Center
lion in voter-approved disbursements, US$12/person
the new center opened its 120,000 sq. ft. facility to the public in 201 E. Jefferson St.,
1997. A voter-approved expansion of 22,500 sq. ft. opened in Maximum attendance:
2004. Current facilities include more than 40,000 sq. ft. of gallery 60 participants. Comfortable
space with more than 300 hands-on exhibits; an IMAX theater; walking shoes recommended;
and a multi-media planetarium, featuring a NanoSeam Dome conference badge required for I.D.
and Digistar3 projection and sound capabilities, the only science
museum in the world with this technology. U.S. Airways Center is home of the NBA Phoenix Suns, the
WNBA Phoenix Mercury and the AFL Arizona Rattlers. A major
renovation in 2003 added an air-conditioned glassed pavilion
Trinity Episcopal Cathedral
to the front of the building, highlighted by a 12x20 ft. video wall.
US$12/person
The venue also features a separate basketball practice court,
100 W. Roosevelt
and a 7,000 sq. ft. entertainment area for kids. U.S. Airways
Maximum attendance:
Center is going green after partnering with APS to install a solar
40 participants
power system expected to eliminate the generation of more than
440,000 lbs. of carbon dioxide per year from the environment.
A major historical renovation of the
Trinity Episcopal Cathedral was Historic City Hall
required after a fire in 2006. The old-growth redwood was US$12/person
sourced from old municipal water tanks in California, and the 17 S. Second Ave.
roofing tile was sourced to a small custom tile manufacturer in Maximum attendance:
California to match the existing system. The church renovated 20 participants. Comfortable
the religious facility to historical correctness, brought it up to and closed-toe walking shoes
code and made it “greener.” Learn about the renovation project recommended; tour requires
from the Clerke of the Works and Warden. Listen to the new walking up and down stairs.
US$1.4 million Schantz organ.
Constructed in 1928, the Art Deco Historic City Hall is listed on
Chase Field
the National Register of Historic Places. It is famously known
US$15/person
as the jail that housed Ernesto Miranda in the mid-sixties—the
401 E. Jefferson St.
man for whom the Miranda Rights Act is named. Historic City
Maximum attendance:
Hall houses a variety of city organizations and is primarily used
60 participants. Comfortable,
as office space. Participants will tour the central core of the
closed-toe walking shoes
building and the “cool” roof that was recently installed as an
recommended; tour requires
energy conservation measure.
walking up and down stairs.
12 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
Features:
» Special Activities
“What Keeps You Up At Night?” Roundtable Discussions
Friday, Oct. 28 | 2:45 p.m. – 4 p.m. Sponsored by UGL Services
New this year, the Friday afternoon roundtable discussions will allow you to share best
practices and talk about what you’ve learned from World Workplace speakers, exhibitors,
facility tour guides and other attendees.
The new roundtable discussions allow you to further customize your World Workplace
experience – what do you want to talk about?
Visit www.worldworkplace.org and tell us what job-related issues keep you up at
night. The survey will remain open over the next few months, and there’s
no limit to the number of “nightmares” you can submit. Based on your input, we
will structure the discussions to focus on real challenges that you want to address.
Led by IFMA council members, the roundtables will be moderated to help keep
the conversations lively and on topic. This is an incredible opportunity for open
discussion on hot trends, shared challenges and problem-solving ideas with
like-minded professionals!
IFMA Credential Informational Sessions
®
FMP : Wednesday, Oct. 26 | 9 a.m. – 9:30 a.m.
FACILITY MANA
® IO
N AL GE
M
AT
EN
N
T
ER
AS
INT
S OCI
ATION®
SFP™: Wednesday, Oct. 26 | 1:30 p.m. – 2 p.m.
CFM : Thursday, Oct. 27 | 3:30 p.m. – 4 p.m.
®
®
Have you thought about pursuing a professional credential? Not sure which one is right
for you? Still confused or apprehensive about the process? Add these sessions to your
agenda and take the first step toward earning recognition for your knowledge and skills!
IFMA’s education department will present three 30-minute sessions, each focused on
one of the association’s prestigious credentials: Facility Management Professional,
Sustainability Facility Professional™ and Certified Facility Manager®. You’ll come away
with a better understanding of the requirements necessary to achieve them, as well as
the benefits of adding one or more of these three-letter designations to your title.
You’re coming to Phoenix to engage in the finest learning and networking experience for
your profession—it’s the perfect time to begin the process of earning one of the finest
credentials for your profession. Open the doors to new possibilities!
Get started. Get registered. | www.worldworkplace.org 13
Features:
» IFMA Foundation Events
Doug Underwood/Utilities Council The foundation’s single largest annual fund-raising event, the
Gala & Recognition Reception honors those who have gener-
of IFMA Golf Tournament ously supported the foundation over the past year. This special
Whirlwind Golf Club | Devil’s Claw Course
evening allows guests to view world-class visual arts, network,
Tuesday, Oct. 25 | 7 a.m. – 2:30 p.m.
and enjoy excellent food and an open beer and wine bar.
Sponsored by UGL Services
Interactive live art activities and entertainment will amaze and
inspire you. Further contribute to the good works of the
foundation by placing your bids at the live and silent
auctions.
*Early registration: US$85; Late registration: US$95
IFMA Foundation Scholarship
Presentation Ceremony
Sheraton Hotel, Valley of the Sun Room
Thursday, Oct. 27 | 5:30 p.m. – 6:30 p.m.
Whirlwind Golf Club—36 perfectly manicured holes draped over Sponsored by ARAMARK
242 acres of exquisite desert landscape.
The tournament will be played on the Devil’s Claw Course,
measuring 7,029 yards from the longest tees, with a slope
rating of 129 and a 72.6 USGA rating.
Four-person scramble with an 8:30 a.m. shotgun start. Create
your own foursome or we will pair you up. Call +1-713-623-4362
for more information or to register.
*Early registration: US$125; Late registration: US$150. Reg-
istration includes: green fee, cart, range balls, continental break-
fast, a lunch buffet and prizes. Rental clubs must be reserved in
advance through the Whirlwind pro shop at +1-480-940-1500: If you have a passion for the role that education plays in the fu-
US$50/set Callaway irons and woods + six golf balls. ture of your profession, then come meet some of the brightest
student minds currently studying FM. Accomplishments in the
Accredited Degree Program, the IFMA Foundation Scholarship
IFMA Foundation Gala & Recognition Program, and the International Student of the Year and ePoster
Reception at the Phoenix Art Museum Competitions will be recognized. All World Workplace attend-
Tuesday, Oct. 25 | 6 p.m. – 10 p.m. ees are welcome and encouraged to attend.
An institution with an international reputation for excellence, the
203,000 sq. ft. Phoenix Art Museum houses more than 18,000 works.
*The golf tournament and the gala are not included in any World Workplace registration categories. Register for these events on
your World Workplace registration form under “Additional Tickets.” Early registration cut-off is Aug. 25.
14 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
Features:
» Networking Events
Wednesday, Oct. 26 Friday, Oct. 28
First-time Attendee Orientation & Breakfast IFMA Chapter & Council Awards Luncheon
8:30 a.m. – 9:30 a.m. | Sheraton, Encanto Room Noon – 1:30 p.m. | PCC, North Ballroom
Is this your first World Workplace? Gain insider tips on what to New this year, a special luncheon will be held to honor
do and see! Discover how to make the most of your conference achievements made by IFMA chapters and councils,
and expo experience! followed by the closing keynote address. Awards for
excellence in membership marketing, newsletter publishing,
professional development programs and Web communication
will be presented; as well as distinguished author, educator,
Associate member and Emerging Leader awards.
Expo Grand Opening
11:30 a.m. – 4:30 p.m. | PCC, Hall 6
Opening day is an ideal time to chat with representatives
from exhibiting companies and see what’s new in the market
place in a casual and interactive setting. Join in the fun—many
exhibitors set up games, demonstrations and offer special
treats for attendees on opening day!
IFMA Awards of Excellence Banquet
6:30 p.m. – midnight | PCC, North Ballroom
Conclude your week with an evening of dinner, dancing, enter-
tainment and the presentation of awards for Sustainable Design
& Energy Efficient Projects, FM Achievement and Distinguished
Member; and the announcement of the chapter, council and
student chapter of the year awards. Black-tie preferred.
Welcome Reception
7 p.m. – 10 p.m. | Chase Field
Sponsored by Caterpillar
Chase Field is the home of the Arizona Diamondbacks
(“D-backs” for those in the know), and one of the most
spectacular sports arenas in the U.S. Pack your baseball
cap and get ready to show
off your pitching skills, hit
a homer, catch a bag of
peanuts or relax with a
classic ballpark hot dog.
Have guests? Additional tickets may be purchased for networking
events. Please review the registration options before purchasing tickets,
as many of these events are included in several registration categories.
Get started. Get registered. | www.worldworkplace.org 15
Smarter solutions:
» The Expo
Improve facility systems, operations and programs with products and
services found at the most diverse and trusted facility management expo.
Lunch in the Expo Hall:
Eligible attendees and exhibitors are invited to the expo hall for
lunch both Wednesday and Thursday.
See the full spectrum of facility solutions in one
place, at one time.
b
IFMA Central:
Questions about IFMA membership? Interested in pursuing
one of IFMA’s three prestigious credentials? IFMA staff has the
answers! Find out about the exceptional resources available
through the association, and learn more about the benefits of
professional recognition as a CFM®, FMP® or SFP™.
IFMA Foundation Booth:
Questions about FM degree programs or foundation-sponsored
Get dependable product information directly from education and research? Find out what the IFMA Foundation is
suppliers interested in helping you succeed. doing to advance the profession.
FMJ Social Networking Lounge:
New this year! Relax and network with colleagues and friends.
Make long-lasting business partners—people Tweet, update your Facebook status and more right from the
you can call on to help you make the best buying expo floor. The third annual IFMA Tweet-Up will also take place
decisions for your facility. in this space; and back by popular demand—get your picture
taken for the cover of the FMJ! The perfect souvenir to com-
memorate your World Workplace week.
Expo Hours Press Room:
Expo Grand Opening: Exhibitors and sponsors are encouraged to bring their press
Wednesday, Oct. 26: 11:30 a.m. – 4:30 p.m. kits to the press room, the hub for media coverage of what’s
Thursday, Oct. 27: 10:30 a.m. – 2:30 p.m. hot in FM.
Attendee Prize Giveaway: Sustainability Central:
Play the expo card game to qualify for great prizes! Drawings Is “sustainability” on your World Workplace checklist? View
are held both days of the expo. You must be a Full Event products and services that will help you begin or enhance
attendee to play and present to win. sustainable programs and practices in your organization.
16 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
Solutions Arenas:
» Product demos & info sessions
Sponsored by ARCHIBUS & Toshiba LED
Lighting Systems
Our exhibitors and sponsors not only show you the best in facility solutions, they
also teach you how these problem-solving tools work. Free 60-minute informational
sessions and 30-minute product demonstrations will be held in the expo hall.
Wednesday, Oct. 26 3:30 p.m. – 4 p.m.
1:30 p.m. – 2:30 p.m.
Solutions Arena 1:
Solutions Arena 1:
BIM + FM: Bridging the Divide
Technology and the Workplace of the Future
Presented by FM:Systems
Earn .1 CEU for this Session!
Presented by Planon Building information modeling is changing the way new struc-
tures are designed and constructed; but how can it support
Panelists will examine how technology is changing the way
the facility management phase of a building’s life cycle? Learn
people work and how facility managers can support new ways
how to leverage the spatial and systems information in BIM to
of working by utilizing new technologies. Understand what
improve space, occupancy and maintenance management.
changes are relevant and how to apply them successfully to
improve the operations.
Solutions Arena 2:
Solar Panels and Cool Roofs: A Natural Marriage
Solutions Arena 2:
of Sustainable Technologies
Business Analytics and Intelligence for the Global
Presented by Coat N Cool
FM and CRE Professional
Presented by Manhattan Software Hear why combining cool roofs and solar technology makes great
sense, and what it means for FM professionals. Take away valu-
Learn how Manhattan Software allows you to master the right able lessons you can apply to your facilities to reduce energy and
technology tools to achieve financial analysis and intelligence of maintenance costs and increase system longevity.
your workplace portfolio. See how to map business strategy to
the right location; execute a gap analysis by comparing supply/
demand; create contingency plans; and calculate total cost of
Thursday, Oct. 27
12:30 p.m. – 1:30 p.m.
occupancy using new OSCRE standards.
Solutions Arena 1:
How Integrated Workplace Management Systems
2:45 p.m. – 3:15 p.m.
are Enhancing the Bottom Line
Solutions Arena 1:
Presented by Business Integration Group
Going GREEN with LED Lighting: An Industry
Update and a Look at the Future
Presented by Toshiba LED Lighting Systems
Business Integration Group will address IWMS elements such as
self-service, real-time business intelligence and mobile tools to
Examine the current state of the LED lighting industry. Topics help identify actions and result in savings.
will include: advances in technology; government and profes-
sional qualifications, including ENERGY STAR and FTC labeling; Solutions Arena 2:
and the opportunity to fund projects with utility rebates Smarter Energy Management for Greater ROI
and incentives. Earn .1 CEU for this Session!
Presented by PeopleCube
Solutions Arena 2:
Strengthen and Expand Your FM Competencies PeopleCube will explore the latest innovations in automated
With ARCHIBUS energy management and the potential ROI they can produce.
Presented by ARCHIBUS See how you can save 30% or more on energy costs with the
“Green Intelligent Building.”
ARCHIBUS is a unified, comprehensive and integrated solution
for managing real estate, infrastructure and facilities. Learn how
ARCHIBUS can support your evolving skill set, help you raise your
operational efficiencies and reduce your total cost of ownership. Get started. Get registered. | www.worldworkplace.org 17
2011 Exhibitors:
2/90 Sign Systems Crisis Guidebooks Inc. JLG Industries Inc. Romanoski Glass and
2-D As-Built Floor Plans Davies Office Johnson Controls Inc. Mirror Co.
360Facility LLC Refurbishing Johnsonite Roofchek Inc.
Able Services DC Group KBR RoofConnect
ABM Industries DeAngelo Brothers Inc. KI Roofing Southwest
AHI Facility Services Inc. Diversey Inc. Kimball Office Royal Cup Coffee
Alliance for Sustainable DKI Services Corp. KMC Controls SALTO Systems
Built Environments DMS Facility Services LED Waves San Antonio Convention
(ASBE) Document Technologies Inc. Legrand/Wiremold & Visitors Bureau
Allied Industries Inc. DuctSox Corp. Lencore Sound Masking SaniGLAZE International
AlliedBarton Security DURABLE and Acoustics SBM Management
Services Dynasound Inc., LogiSon Acoustic Network Services L.P.
Alpine Coolers Soundmasking & Lowe’s Companies Inc. Securitas Security
Ambius Eavesdropping LTR Products LLC Services USA
ASHRAE-American Society Protection Division M Space Holdings LLC ServiceMaster Clean
of Heating, Refrigerating Easi File Maintenance Mart SERVPRO
and Air-Conditioning EasyKeys.com Manhattan Software Sika Sarnafil
Engineers Eaton Corp. Mars Drinks North SiteStuff Inc.
American Technologies Inc. EMCOR Facilities America Skire Inc.
APCO Sign Systems Services Marsden Services Skyfold Ltd.
ARAMARK EMS Software By Master Caster/Master SLM Facility Solutions
ARCHIBUS Inc. Dean Evans & Associates Mfg. Co. Inc. Nationwide
Art Rent and Lease ErgoGenesis LLC MilliCare Textile and Sodexo Facilities
Ashlar Service Group ESRI Carpet Care Management
Association of Water EthoSource LLC Milliken Solutia’s Performance
Technologies Eurest Services Mitch Murch’s Films Division
AT&T Evac+Chair North America LLC Maintenance SRP
Avian Flyaway Inc. Excel Dryer Inc. Management Co. Standard Coffee Service Co.
AwareManager Executive Management Multivista Construction Staples Inc.
BELFOR USA Services Inc. Documentation Starnet Worldwide
Bentley Prince Street Facility Engineering National Electrical Steelcase
Betco Corp. Associates P.C. Manufacturers Association StructureTec Corp.
Bobrick Washroom Facility Wizard Software Natural Choice Corp. Team Furniture USA
Equipment Inc. FBG Service Corp. NFS Hospitality Corp. TEMP-AIR
BOMI International Fluor Enterprises Inc. Office Furniture Connection The Blue Book of Building
BRG Precision Products FM BENCHMARKING Office Moving Alliance LLC and Construction
Brock and Co. Inc. FM:Systems Inc. Olympus Building The Marvel Group
Building Operating Follett Corp. Services Inc. The Millennium Group
Management Forbo Flooring Systems OpenWorks The Mohawk Group
Building Technology Four Rivers Software ORR Protection Systems TMA Systems LLC
Associates Front Range Environmental OSIsoft Today’s Facility Manager
Business Integration Gaco Western Patcraft (Group C Media)
Group GCA Services Group Inc. Pedigree Technologies TomCat Commercial
Call2Recycle Greater Phoenix Pegasus Building Services Cleaning Equipment
CE Maintenance Chapter of IFMA PeopleCube Toshiba LED Lighting
Solutions LLC Guardsmark LLC PEP AERISA Systems
CH2M HILL Haws Corp. Philips Lighting Co. Tyga-Box Systems Inc.
Charnstrom Co. Hot Logic Planon Software UGL Services
ChemTreat Inc. IA Interior Architects Polygon URS
Clark Seif Clark IFMA Facility Management Precision Concrete Cutting U.S. Department of State
Coat N Cool HMS Consultants Council Prestige Maintenance USA U.S. General Services
Cogenra Solar IFMA Foundation Primex Wireless Administration
Commercial Service Indus Systems Inc. PROformance Vend USA Varsity Contractors Inc.
Solutions Inc. Innerface Architectural Pro-Line Versteel
Commissioning Agents Inc. Signage Qube Global Software VFA Inc.
Compass Group- Innolytics LLC R&K Solutions Inc. Vortex Doors
Canteen Vending INVISTA SARL RAND Worldwide VPSI Inc.
Concert Architectural Interiors ISS Facility Services REB Storage VRTX Technologies
Connectrac ISSA, The Worldwide Cleaning Systems Int’l. Watson Furniture Group
Construction Specialties Inc. Industry Association REC Solar Western States Fire
Core 7 US Inc. J+J/Invision RGB Ergo Protection Co.
Corporate Care JELD-WEN Windows Rhomar Industries Inc. Winn Solutions LLC
CORT & Doors Xpedx
Exhibitors as of June 8, 2011. Companies in bold are IFMA Corporate Sustaining Partners. Companies in green are Sustainability
Central exhibitors. Companies in orange are Phoenix Central exhibitors.
18 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
2011 Sponsors:
» Premier Sponsors
Attendee Bags Sponsor: Prize Card Sponsors: Solutions Arena Demonstrations:
Davies Office Refurbishing Ambius ARCHIBUS Inc.
Betco Corp. Coat N Cool HMS
Credential Recognition Reception: DKI Services Corp. FM:Systems Inc.
Booz | Allen | Hamilton Eurest Services Toshiba LED Lighting Systems
J+J/Invision
Expo Aisles: Master Caster/Master Mfg. Co. Inc. Solutions Arena
Ambius REB Storage Systems International Informational Sessions:
Association of Water Technologies Toshiba LED Lighting Systems Business Integration Group
Business Integration Group Tyga-Box Systems Inc. Manhattan Software
Lowe’s Companies Inc. PeopleCube
Patcraft Prize Donation Sponsors: Planon Software
Sodexo Facilities Management Tyga-Box Systems Inc.
Toshiba LED Lighting Systems Toshiba LED Lighting Systems Welcome Reception Title Sponsor:
UGL Services Caterpillar
Solutions Arena Sponsors:
Networking Breaks: ARCHIBUS Inc. Welcome Sign Sponsor:
Booz | Allen | Hamilton Toshiba LED Lighting Systems J+J/Invision
Toshiba LED Lighting Systems
“What Keeps You Up At Night”
Roundtable Discussions Sponsor:
UGL Services
Sponsors as of June 2, 2011. Companies in bold are IFMA Corporate Sustaining Partners.
Get started. Get registered. | www.worldworkplace.org 19
Tracks & Levels:
» Focus on the Future of FM
IFMA’s World Workplace 2011 will offer an all-new educational experience
to meet the growing needs of those who support managed environments.
Session Tracks
New topic areas reflect the facility management
competencies defined by IFMA’s most recent
global job task analysis:
▪ Communication
▪ Emergency Preparedness &
Business Continuity
▪ Environmental Stewardship &
Sustainability
▪ Finance and Business
▪ Human Factors
▪ Leadership and Strategy
▪ Operations and Maintenance
▪ Project Management
▪ Quality
▪ Real Estate & Property Management
▪ Technology
Session Learning Levels
Sessions are also categorized by learning, or
experience levels. Attendees can plan an educational
program around their unique professional backgrounds:
▪ 100 level: Geared toward new or emerging facility
professionals with less than two years of experience.
▪ 200 level: Geared toward facility professionals with
two to five years of experience. Ideal for credentialed
or aspiring Facility Management Professionals (FMP®),
Certified Facility Managers® (CFM®) and Sustainability
Facility Professionals™ (SFP™).
▪ 300 level: Geared toward facility professionals
with more than five years of experience. Ideal for
credentialed or aspiring FMPs, CFMs and SFPs.
20 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
Session Credits
You are eligible to receive Continuing Education Units (CEUs) and
Certified Facility Manager (CFM ) maintenance points for attending
® ®
sessions at World Workplace.
To receive CEU points you must pay the US$12 process-
ing fee, collect the code provided during the session,
log onto ceu.experient-inc.com/wwc111 and pass a
five-question assessment developed by the session
speaker. CEUs can only be earned upon successful
completion of the assessment.
International Facility Management Association
(IFMA)
Learn.
Connect.
International Facility Management Association Advance. TM
Empowering Facility Professionals Worldwide
To receive 20 CFM maintenance points you must place
your registration confirmation notice into your mainte-
nance records. No assessment is needed if you only
want to earn CFM maintenance points.
International Association
for Continuing Education
and Training (IACET)
As an IACET Authorized Provider, the International
Facility Management Association (IFMA) offers CEUs
for its World Workplace program that qualify under
IACET guidelines.
Attendees may earn at least 0.1 CEU credits per
session. The CEUs awarded are nationally recognized
units designed to provide a record of an individual’s
continuing education accomplishments. One (1) CEU is
awarded for each 10 contact hours of instruction. Submit
your CEU certificate, along with your letter of request for
credit, to your association/organization for approval.
An official IFMA transcript will be given for successful
completion of courses at World Workplace. Individuals
seeking continuing education credit from other organiza-
tions must contact those organizations for instructions on
self-reporting their credit hours.
Get started. Get registered. | www.worldworkplace.org 21
Session Grids by Day:
» Thursday, Oct. 27
Go to www.worldworkplace.org for detailed session descriptions,
speaker information and knowledge levels.
8 a.m. – 9 a.m. 1.01 1.02 1.03
Environmental O&M Quality
Stewardship & Reasons Why Green RFID Dispelling the Myths
Sustainability Enterprises Result in More of a Telecommuting and
Saving Energy in Unique Comprehensive Environmental Flexible Workplace Program
Facilities, an R&D Case Sustainability Management
Study Programs
9:30 a.m. – 10:30 a.m. 2.01 2.02 2.03
Environmental O&M Quality
Stewardship & How to Create, Sell and Space Matters: New
Sustainability Execute an Effective, Interactive Ways of Maximizing
The GSA’s Approach to CMMS Training Program Space Utilization
Sustainability, The Federal
Guiding Principles and
LEED-EB Volume
Certification
2:30 p.m. – 3:30 p.m. 3.01 3.02 3.03
Environmental O&M Finance & Business
Stewardship & Modeling the Future of an Beyond Payback Period:
Sustainability FM Education: Team Projects Demystifying Sustainability
Reducing the Portfolio’s That Apply Technology to Finance
Footprint in China: Facility the Built Environment
Manager’s Mandate
4 p.m. – 5 p.m. 4.01 4.02 4.03
Environmental Emergency O&M
Stewardship & Preparedness & Save Money and Enhance
Sustainability Business Continuity Services: A Guide to
Using Change Management The Disaster Experience: Effective Outsourcing in
to Develop a Robust QuickFire for Facility the Public Sector
Sustainability Program Managers
22 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
1.04 1.05 1.06 1.07 1.08
Emergency To Be Announced Technology Leadership & Environmental
Preparedness & Making Sense of BIM Strategy Stewardship &
Business Continuity for FM: Managing Building Operations: Sustainability
Emergency Manage- for the Building Life The Next 100 Years Crossing the
ment: A Continual Cycle Sustainability
Challenge and Chasm: Strategies
Opportunity for the and Tactics to Achieve
Facility Management Sustainability Goals
Professional
2.04 2.05 2.06 2.07 2.08
Finance & Business Communication Technology Leadership & Real Estate &
Developing Successful Speaking Up: Smarter Buildings Strategy Property
Requests for Communicating Be Smart About Your Management
Proposals for Effectively With Presented by FM Organization’s Bridging the Landlord/
Facility Professionals Senior Leadership Integrated Facility Health Tenant Divide:
Management Solving the Split
Incentive Dilemma
3.04 3.05 3.06 3.07 3.08
Communication Project Management Leadership & Human Factors Real Estate &
Conquering Conflict: Just Go With It: De- Strategy Accelerate Your FM Property
How to Reach High- velopment Program- Life Begins at the End Career: Learn How to Management
quality Agreements ming for Architects in of Your Comfort Zone Get Yourself on the Making Corporate
a BIM/IWMS World Fast Track! Real Estate Decisions:
Avoiding Pitfalls,
Questions to Ask and
Issues to Consider
4.04 4.05 4.06 4.07 4.08
Project Management Leadership & Technology Human Factors Quality
Global Facility Plan- Strategy Leveraging FM The New Scientific A Critical Review of
ning: Do I Know What I Women in FM: High Technologies to Drive Discoveries of Facility Management
Don’t Know? Heels and Hard Hats Sustainability: Kansas Workplace Productiv- Taxonomies
(The Real Story!) City’s Enterprise ity and Place
Sustainability
Platform
Get started. Get registered. | www.worldworkplace.org 23
Session Grids by Day:
» Friday, Oct. 28
Go to www.worldworkplace.org for detailed session descriptions,
speaker information and knowledge levels.
8 a.m. – 9 a.m. 5.01 5.02 5.03
Environmental Emergency Preparedness Quality
Stewardship & & Business Continuity Observation: Turning
Sustainability Disaster Experts Panel What You See Into
The Economic & Discussion Smart Information
Environmental Case
For Sustainable Water
Management In The
Built Environment
9:15 a.m. – 10:15 a.m. 6.01 6.02 6.03
O&M Finance & Business Quality
Improving Building Operating Life Cycle Cost Analysis Improving Facility
Decisions: A Tool to Help Management Operations
Make Smart Decisions Through Performance
Metrics
10:30 a.m. – 11:30 a.m. 7.01 7.02 7.03
Environmental Leadership & Strategy Quality
Stewardship & Developing a Global, Driving Radical Change:
Sustainability Sustainable and Cost- Case Studies on Change
Lighting and Human Health effective FM Strategy for IKEA Management
Across 28 Countries
Noon – 2:30 p.m.
IFMA Chapter & Council
Awards Luncheon and
Closing Keynote Address
Chris Gardner
2:45 p.m. – 4 p.m. 8.01 8.02 8.03
What Keeps You This Roundtable This Roundtable You Determine
Up At Night?” Discussion will be Discussion will be These Roundtable
Roundtable Discussions led by the Information led by the FM Consultants Discussions!
Sponsored by Technology Council Council of IFMA
UGL Services of IFMA
24 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
5.04 5.05 5.06 5.07 5.08
Real Estate Leadership & Human Factors O&M Environmental
& Property Strategy Kick The Bad Players Sustainable Asset Stewardship &
Management How Not To Outsource: Off The Bus Reliability: The Sustainability
How Workplace Lessons From the Foundation For Military Services
Design Can European Front Line Maintaining Your Facility Management:
Galvanize 21st Certified Facilities Evolving Practices
Century Business
Strategies
6.04 6.05 6.06 6.07 6.08
Real Estate Project Human Factors Communication Leadership &
& Property Management Products on the Job: Communicating Strategy
Management Merged, Acquired or Human Factors in Through the Power of Academic Facilities
Going Green: How Consolidated? An Interior Workplace Intelligent Influence Management
a Leased Office FM Survival Guide Product Design Leadership for
Space Achieved the 21st Century
Sustainable
Operations Without
Certification
7.04 7.05 7.06 7.07 7.08
Technology Technology Sustainability Technology Communications
Automation Boot Make the Most of Carbon Footprint…Are Are You Getting the Straight Talk: Building
Camp 2011: Social Media as a You Really Bigfoot? BIM Information You A Team Culture of
Technologies and Communications Tool Need From Today’s Direct and Honesty
Opportunities For Your Business, Design/Construction Communication
for Managers Your Group and Team?
Interested in Yourself
Creating Smart
Facilities
8.04 8.05 8.06
Log on to www.worldworkplace.org and Technology
tell us “What Keeps You Up At Night?” A Roadmap:
Driving BIM to
Become a Facilities
Management
Knowledge Tool
Get started. Get registered. | www.worldworkplace.org 25
Registration Information
Member Registration
To attend at member rates, you must be a member in good
standing of IFMA or a partnering organization and have paid
your annual dues by the time of registration. Members of the
following organizations qualify for the member rates: IFMA, AIA,
ASBE, ASID, BIFM, BOMA, BOMI, EuroFM, FMA, GLOBAL FM,
IIDA, SAME and USGBC.
Nonmember Registration
Full event nonmember registration includes one year of compli-
mentary IFMA base and local chapter membership. Your mem-
bership will be activated within two weeks of your registration Spouse Full Event Registration: Includes the opening and
confirmation. Once your membership has been activated you closing keynotes, networking breaks, the expo, lunch, the
will receive a welcome letter. Membership includes electronic welcome reception and IFMA’s Awards of Excellence Banquet.
delivery of IFMA products and services, with the option to join a Spouse registrants do not receive a copy of the conference
council and/or receive hard-copy materials for an additional cost. proceedings, and must be accompanied by a registered full
Corporate Discount event attendee.
Groups of five or more from the same company (same Expo Only Registration: Includes access to the expo floor and
physical address) will receive the fifth full registration FREE! all Solutions Arena sessions. Does not include any conference-
Please contact an IFMA Customer Service Specialist at related activities or lunch or conference proceedings.
+1-713-623-4362 for details.
Additional Registration Options Other Events &
▪
▪
Student Full Event*
Student One-Day*
Additional Tickets
Many of the networking events are included in full event reg-
▪ Spouse Full Event
istration. Networking event tickets are sold in advance on a
▪ Expo Only
first-come, first-served basis. Tickets will be sold on site on a
▪ Daily Lunch Ticket (for Expo Only)
space-available basis only. Some events may be sold out prior
*To qualify for Full Student registration rates, you must be enrolled to the date of the event.
in a full-time program. Proof of enrollment may be requested.
None of the Tuesday, Oct. 25 events are included in registra-
tion; you must purchase separate tickets for the Doug Under-
Registration Categories wood/Utilities Council Golf Tournament, the IFMA Foundation
Full Event/Full Student Registration: All-access pass to
Gala and all Facility Tours.
conference and expo activities, including sessions, the opening
and closing keynotes, all networking events and breaks, lunch,
IFMA’s Awards of Excellence Banquet and online access to the
Registration Process
NEW! Grab ‘n Go System!
conference proceedings.
Pre-registered attendees will be issued a barcode via email—
Young Professional IFMA Member Registration: All-access please print and bring it with you to World Workplace. Once you
pass to conference and expo activities, including sessions, arrive, simply scan your barcode at any kiosk in the conven-
the opening and closing keynotes, all networking events and tion center OR at the Sheraton (Second Floor Foyer), and your
breaks, lunch, IFMA’s Awards of Excellence Banquet and online badge will print out. Super simple; very efficient!
access to the conference proceedings.
One-day Registration (Wednesday, Thursday or Friday):
Registration Deadlines
The cut-off date for early-bird registration is midnight, August
Includes conference and expo activities, networking breaks
25, 2011. Full refunds will be granted for cancellation received
and meal functions for one day only. Wednesday one-day
in writing to IFMA prior to Sept. 2, 2011. After Sept. 2, all ap-
registration includes the opening keynote address and
proved refunds are subject to a US$75 administrative fee. A
welcome reception. Friday one-day registration includes
50% penalty will be applied to cancellations received in writing
the awards luncheon and closing keynote address and online
to IFMA between Sept. 3 and Sept. 23, 2011. Refunds will not
access to the conference proceedings; but, does not include
be granted after Sept. 23, 2011. Refunds will not be given for
IFMA’s Awards of Excellence Banquet.
no-shows after the conference.
26 IFMA’s World Workplace 2011 Conference & Expo | Smarter facilities. Smarter facility management.
IFMA’s World Workplace 2011 Event Registration Form
Oct. 26-28, 2011 | Phoenix Convention Center | Phoenix, Ariz., USA
Complete this form and return to: IFMA Customer Service Center, 1 E. Greenway Plaza, Suite 1100, Houston, Texas, 77046-0104 USA; fax to +1-281-974-5650.
Informal First Name: IFMA ID #:
Full Name: AIA ID #:
Job Title: Designation: CFM FMP Other
Company:
Address:
City: State/Province: ZIP/Mail Code: Country:
Phone: Fax:
Email:
If you are registering a guest, please give us their full name:
Registration: Additional Registration Options:
IFMA AIA ASBE ASID BIFM BOMA BOMI EUROFM FMA GLOBAL FM IIDA SAME USGBC
Price
Members: BY AUG. 25 AFTER AUG. 25 Price
Full Event US$745 US$845 Student - Full Event US$295
One-Day Registration: US$385 US485 Student - One-Day Registration: US$95
Wednesday Thursday Friday Wednesday Thursday Friday
Spouse - Full Event US$295
Young Professional – Full Event US$295 US$295
(IFMA members only)
Expo Only: FREE
Daily Lunch Ticket (for Expo Only): US$30ea.
Nonmembers:
Full Event - includes one year of IFMA base US$995 US$1115 Wednesday Thursday
and local chapter membership
Corporate Discount: Groups of 5 or more from the same company
One-Day Registration: US$465 US$565 (samephysical address) will receive the fifth full registration FREE! Please
Wednesday Thursday Friday contact an IFMA Customer Service Specialist at +1-713-623-4362 for details.
Other Events & Additional Tickets: Payment Information:
Price QTY. The following information is needed to process your payment. All credit card
Doug Underwood/Utilities Council Golf Tournament charges will be made in U.S. dollars. Make checks payable to IFMA. Checks
Tuesday, Oct. 25 (by Aug. 25) US$125 will be accepted in U.S. funds only.
(after Aug. 25) US$150
American Express Diners Club Discover MasterCard Visa
IFMA Foundation Gala
Tuesday, Oct. 25 (by Aug. 25) US$85 Card Number: __________________________________________________
(after Aug. 25) US$95 Exp. Date (M/Y): ________________________________________________
Opening Keynote Address US$55
Card Authorized Name: ___________________________________________
Wednesday, Oct. 26
Welcome Reception US$95 Card Billing Street Address: ________________________________________
Wednesday, Oct. 26
Card Billing City, State: ___________________________________________
IFMA Awards of Excellence Banquet US$115
Friday, Oct. 28 Card Billing ZIP/Mail Code: ________________________________________
Closing Keynote & Awards Luncheon
Authorized Signature: ____________________________________________
Friday, Oct. 28 US$95
CEU Processing Fee US$12 Enclosed is a copy of my company purchase order form.
Facility Tours: Enclosed is check # _____________ in the amount of US$ ____________.
Arizona Science Center US$12/Person Moderator: I would like to volunteer as a moderator for an
Trinity Episcopal Cathedral
US$12/Person educational session. Full Event, Full Student & Daily Registrants only.
Chase Field Tour
US$15/Person
First-time Attendee: I am a first-time attendee.
US
Airways Center Tour US$12/Person
Special Needs: Please indicate any special needs.
Historic City Hall Tour
US$12/Person
Dietary: Yourself Guest
Cancellation/refund policy: IFMA reserves the right to cancel an IFMA educational event due to low
enrollment, unforeseen factors, or any other reason making it practically or economically inadvisable to Vegetarian Kosher
conduct the event. In the event of cancellation, registrants will be notified as promptly as the circumstances Food Allergy (please specify): _________________________________________
permit (although IFMA cannot be liable for any failure to notify). IFMA, however, cannot be responsible for any
other costs, losses or inconveniences that a registrant may incur, such as costs of transportation (plane, train,
rental car, etc.), hotel cancellation fees, reservation fees, lost pay, vacation or leave time, etc. Full refunds will IFMA fully complies with the legal requirements of the Americans with Disabilities Act rules
be granted for cancellation received in writing to IFMA prior to September 2, 2011. After Sept. 2, all approved and regulations. If you have any special needs, please e-mail registrations@ifma.org.
refunds are subject to a US$75 administrative fee. A 50 percent penalty will be applied to cancellations
#
received in writing to IFMA between Sept. 3 and Sept. 23, 2011. Refunds will not be granted after Sept. 23, 2011
Refunds will not be given for no-shows after the conference.
Get started. Get registered. | www.worldworkplace.org 27
PLACE
STAMP
HERE
International Facility Management Association
1 E. Greenway Plaza, Suite 1100
Houston, TX 77046-0104
IFMA’s 2011 Fall Symposium Registration Form
Oct. 22-25, 2011 | Phoenix Convention Center | Phoenix, Ariz., USA
Complete this form and return to: IFMA Customer Service Center, 1 E. Greenway Plaza, Suite 1100, Houston, Texas, 77046-0104 USA;
fax to +1-281-974-5650; or go to www.worldworkplace.org to register online.
Conference Registration Fees:
Operations & Maintenance: 2-day, Oct. 22-23, 2011
IFMA/SAME Member - US$700 Nonmember - US$900
Leadership & Strategy Essentials: 2-day, Oct. 22-23, 2011
IFMA/SAME Member - US$700 Nonmember - US$900
Project Managment: 2-day, Oct. 24-25, 2011
IFMA/SAME Member - US$700 Nonmember - US$900
Finance & Business Essentials: 2-day, Oct. 24-25, 2011
IFMA/SAME Member - US$700 Nonmember - US$900
The SFP credential is being offered as a complete series:
IFMA/SAME Member - US$1,995 Nonmember - US$2,295
Please select either the complete series or one part to take on site:
SFP Parts 1 & 2 | Oct. 23-28 (complete series)
SFP Part 1: Strategy and Alignment for Sustainable Facilities + Managing Sustainable Facilities (Oct. 23-25)
SFP Part 2: Operating Sustainable Facilities (Oct. 26-28)
The CFM Exam Review Course: 2-day, Oct. 24-25, 2011
IFMA/SAME Member - US$495 Nonmember - US$695
TOTAL DUE: US$ ________________
Name: IFMA ID#:
Informal name (for badge):
Title: Organization:
Street address:
City: State/Province: ZIP/Postal Code:
Phone: Fax:
Email:
Special Needs: Please indicate any special needs. Dietary: Yourself Guest
Vegetarian Kosher Food Allergy (please specify): ______________________________________________________________________________
Payment Information: Payment must accompany registration form. Any form received that does not include payment will be
returned without processing. Fees payable in U.S. funds only. IFMA’s not-for-profit organization I.D. is 38-2402699.
My check is enclosed. (Please make payable to IFMA.) Company Purchase Order: (Copy of purchase order form must be included)
Charge my: American Express Diners Club Discover MasterCard VISA
Card Number: _________________________________________________________ Exp. Date: ________________________________________
Card Member Name: ______________________________________________________________________________________________________
Authorized signature: __________________________________________________ Date: ____________________________________________
Authentication Number: ___________________________________________________________________________________________________
(A three or four-digit number printed on the front of the card or on the tamper evident signature panel on the back of credit cards)
Card Member Billing Address: _____________________________________________________________________________________________
Cancellation/refund policy: IFMA reserves the right to cancel an IFMA educational event due to low enrollment, unforeseen factors, or any other reason making it practically
or economically inadvisable to conduct the event. In the event of cancellation, registrants will be notified as promptly as the circumstances permit (although IFMA cannot be liable
for any failure to notify). IFMA, however, cannot be responsible for any other costs, losses or inconveniences that a registrant may incur, such as costs of transportation (plane,
train, rental car, etc.), hotel cancellation fees, reservation fees, lost pay, vacation or leave time, etc. Full refunds will be granted for cancellations received in writing at IFMA prior to
Sept. 18, 2009. Refunds will not be given or no-shows after the conference. Questions? Call IFMA headquarters at +1-713-623-4362 or send an email to registrations@ifma.org.
#
Get started. Get registered. | www.worldworkplace.org 29
PLACE
STAMP
HERE
International Facility Management Association
1 E. Greenway Plaza, Suite 1100
Houston, TX 77046-0104
With so much to see and
do this year, we thought
you might need a recap…
Get smart. Get registered.
www.worldworkplace.org
» Early-birds—save US$100 if you register by Aug. 25!
» IFMA’s Fall Symposium instructor-led courses begin Oct. 22—
pursue the professional credential that’s right for you!
» Take advantage of our all-in-one online registration process—
register for World Workplace, the Fall Symposium and reserve
your hotel room instantly!
Start planning your trip
The World Workplace website links to a special Phoenix site with lots of
information to help you get around downtown, find things to do and save money
with coupons from local businesses.
First-timers: check in at the Sheraton
Those attending the First-time Attendee Orientation can use the convenient
satellite registration kiosk on the second floor of the Sheraton hotel to print
badges before heading to the special networking and informational breakfast,
Oct. 26 at 8:30 a.m.
Support the IFMA Foundation: it supports you!
“Foundation Tuesday” (Oct. 25) is the organization’s largest fundraiser of
the year—add Tuesday’s golf tournament and gala reception to your World
Workplace registration.
IFMA chapters & councils: start designing!
Get in on the baseball jersey/T-shirt competition—design a special shirt that
represents your chapter or council. Wear it as a “team” to the Oct. 26 Welcome
Reception, and you could take home a special prize!
Take the online survey
Share stories about “What Keeps You Up At Night?” in managing facilities, teams
and/or projects; then join us on Oct. 28 for an open conversation on shared
issues and problem-solving ideas.
Two awards presentations: both on Friday
» First: Cheer on fellow members at the new IFMA Chapter & Council Awards
Luncheon at noon, followed by an inspiring presentation by closing keynote
speaker Christopher Gardner.
» Second: Complete your conference day, dash back to your hotel to change
into evening attire, then join us at 6:30 p.m. for a cocktail reception followed
by the IFMA Awards of Excellence Banquet.
Get started. Get registered. | www.worldworkplace.org 31
IFMA’s WORLD WORKPLACE 2011
The Facility Conference & Expo
Oct. 26-28 | Phoenix Convention Center | Phoenix, Ariz., USA
International Facility Management Association
1 E. Greenway Plaza, Suite 1100
Houston, Texas 77046-0104
Make sure you’re as
high-performance
as your facility.
» Savvy facility professionals choose IFMA’s
World Workplace to keep pace with progress.
Forward-thinking education. Dive into an all-new
educational experience focused on managing intelligent
buildings.
Global networking. Meet other skilled professionals
and share notes on matching wits with your facilities.
Smarter solutions. See the full spectrum of ingenious
facility products and services in one place, at one time.
With the goal of minimizing our carbon footprint,
www.worldworkplace.org this brochure is printed by an FSC-certified company.
Please recycle.