VIEWS: 7 PAGES: 6 POSTED ON: 11/4/2011
10 Contact Times HOSTESS COACHING 1. At the show, when you meet and book the new hostess. 2. The next day a letter should be sent, thanking your new hostess for scheduling her show. 3. Three or four days later, a phone call should be placed, touching base and letting her know that you received her guest list and are working on her invitations. If she is sending the invitations herself, ask how she is coming on the invitation list and if she needs assistance. 4. A letter should be mailed (or emailed), stating that her invitations have been sent (if you are mailing them). If she is mailing them, the letter should say something like, “By now your invitations should be in the mail.” Both versions of the letter should say:”Please don’t expect every guest to call you. They will need a personal call from you to remind them to show. 5. Booster call, three to four days before the show, asking how many guests she has heard from; reminding her not to expect every guest to call her to R.S.V.P., but to call everyone with a personal invitation, as that will boost attendance. Ask (or remind) people to bring a friend to the show. 6. Call on the day of the show to ask for directions. At that time, reassure your hostess by telling her not to worry about those who are not able to come; instead, focus on those who are coming, and remind each of them to bring a friend along with them. Ask how her outside orders are coming, and does she have anyone who is interested in booking? 7. The show. Arrive half-hour early to set up and meet guests. 8. Close the show. Have her select her hostess credit items, and share the income opportunity with her again. 9. “Thank you for having a show” letter, saying it was a pleasure to have her as a hostess, along with information on how the product will be shipped, and copies of the receipts (if applicable). 10. Ten to fourteen days after the product is received, place a follow-up call to your hostess to ensure that her show was received and delivered. Ask her how she/ her guests are enjoying their products. Any customer service issues should be handled at this time. CONSULTANT’S HOSTESS COACHING CHECKLIST DATE OF SHOW Hostess information Name_________________________________________________________________________ Address _______________________________________________________________________ Phone _______________________________Day ________________________________Evening Email _________________________________________________________________________ Date to be Completed Complete _________________ ________ Hostess packet sent or given at show _________________ ________ “Thank you for booking” letter sent _________________ ________ Guest list received _________________ ________ Phone Call:”received your guest list. Invitations sent ________________ ________ “Your invites are in the mail.” Or by now your invites should be in the mail.” Booster call: ”Have you heard from ________________ ________ Guests? ________________ ________ Call for directions ________________ ________ “It was a pleasure letter” Thank you sent ________________ ________ Follow up call 10-14 days after show HOSTESS COACHING Sample Letter: Thank you for booking a show (To be sent or E-Mailed the day after she booked) Dear (hostess) Thank you for scheduling your show. I have reserved (insert date here) for you and your guests. I look forward to giving you lots of free (or discounted) products! To make sure your show is as successful as possible, please follow these easy steps. Attendance A personal invitation by phone from you, sharing your excitement about the show will go much further for getting a good response. Encourage them to save the date and let them know that an invitation with the details will follow either by mail or email. Invitation List Please return your completed guest list (in the self addressed, stamped envelope provided) or email me at ASAP! Always try to over invite. Typically, one third of those invited will actually be able to attend the show. I will be happy to mail each guest a special invitation. Outside Orders Ask the guests who are unable to attend your show to place an order. All orders count toward your total show sales. Please collect full payment on all orders. We do accept (applicable credit cards), and personal checks should be written payable to me. Bookings If someone is unable to come and is disappointed, encourage them to book their own show. This, along with five outside orders, will guarantee that you will receive everything on your wish list! Refreshments Please do keep it simple, finger foods are best! Hosting a show should be fun and easy, so relax and don’t worry about anything! Again, thank you! I know that you will be an excellent hostess, and I’m looking forward to your show! If you have any questions please don’t hesitate to call. Sincerely, Phone: HOSTESS COACHING Sample Letter Your Invitations Are In The Mail Dear (Hostess), All of your invitations have been mailed. Please don‘t expect every guest to call you. People rarely R.S.V.P., so call to make sure they received there invites. I’ve enclosed a few invitations for anyone you might have forgotten. Now is a good time to start collecting outside orders and any advanced bookings. This will ensure you a most successful party. I will be arriving approximately ___________ before the show to set up and go over any questions you may have. Again, I recommend to keep the refreshments simple; simple is best. A day or two before your party make a few quick reminder calls. People have good intentions of coming, but get busy and completely forget. I will call the day before the party to finalize the number of guests and to confirm directions. I look forward to a wonderful, relaxing party. Call me if you have any questions or need my help. Wishing you the BEST!!! HOSTESS COACHING Sample Letter: After the Show Dear (Hostess), It was a pleasure having you as my hostess. I know you will be pleased with all of your selections. Your order is scheduled to arrive by ex (U.P.S.) on. All of the items you and your guests ordered will be delivered to you, the hostess. The shipment may contain several large boxes. There are bags inside the boxes to help you separate the orders. I have enclosed the customer receipts to help you with this. If you should have any questions or problems with your order, please contact me immediately. If you have any additional orders or bookings, just give me a call to receive additional credit. You can even rebook yourself. Think about it! Again, thank you for the opportunity to share (company name) with you and your guests. I hope that we can do this again. Sincerely, Phone: HOSTESS COACHING Being A Hostess is as easy as 1, 2, 3! Share your excitement! 1. Invite everyone you know! Over-invite- only 1/3 of those you invite will attend. 2. Encourage everyone to bring a friend! The more, the merrier; plus, higher attendance often leads to higher rewards. 3. Call and personally invite each guest. A personal invitation is the best way to convey your enthusiasm for the products, and your sincere desire for everyone to join you. 4. Return your guest list to me within 72 hours; I will mail reminder cards to your guests 7-10 days before your show. 5. Make your wish list- I want to help you get your favorites free or at a discount. 6. 1 to 2 days before the show, place a quickly friendly reminder call to your guests. Your friends will appreciate that you took the time to help them remember. Outside Orders and Bookings 1. Keep one catalog at home, and carry another one with you at all times. 2. If someone is unable to come, show them the catalog and offer the opportunity to place an order. If I need to mail a catalog to an out of town guest, please let me know. 3. If someone is disappointed that they’re unable to attend, encourage them to have a show of their own. That will help you earn additional credit. Refreshments 1. Keep it simple- finger foods are great! 2. Making snacks available before the show is fine; however, please refrain from taking people away from the shopping area until after they’ve made their selections.
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