FOR OFFICE USE ONLY
GNS Wireless LLC. 650 Montauk Hwy. #18, Bayport NY 11705 RMA#:
Tel: 516-214-0321 Fax: 516-882-7261 Email: support@gnswireless.com
ISSUE DATE:
INSTRUCTIONS: Complete the form below to obtain a Return Merchandise Authorization
(RMA) number. Please provide all of the required information to avoid delays in processing.
Once the RMA number is processed, we will email you the RMA number and shipping ISSUED BY:
instructions. When this form is completed, please fax to 516-882-7261 or
email to support@gnswireless.com to obtain an RMA number. GNS Wireless will not be
responsible for products returned without proper RMA numbers.
Contact Information
Company Name: Contact Name:
Email: Telephone: Fax:
Shipping Information (replacement/repaired units will be shipped to this address)
Street Address:
City, State/Province, ZIP/Postal Code, Country:
RMA Type
Standard Replacement. You ship us the defective unit(s); we repair or replace the unit(s), then ship the unit(s) back to you.
Advance Replacement. We ship you the replacement unit(s) right away; you ship us the defective unit(s) within 21 business days of receiving
the replacement(s). This option is only available for items that are DOA, and must be within 7 days of Invoice Date. CC information is required below.
Return for Credit. Only for units purchased directly from GNS Wireless within the last 21 days.
Credit Card Information (required for out-of-warranty repair and/or advance replacement)
Type: Visa MasterCard American Express Card Number: Expiration Date:
Cardholder’s Name: Cardholder’s Signature or Initials:
Billing Address (ZIP code required):
Items to be Returned (all fields required)
Date of Reason for
Invoice # Product ID Serial Number Qty. Description of Problem
Purchase Returning
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Comments:
By submitting this form you agree to all applicable terms and conditions.
1. REPAIR WARRANTY: All warranties are void if GNS Wireless finds that the product has been abused, physically damaged or altered in any way
without prior written authorization. 2. OUT OF WARRANTY PRODUCT: Out-of-Warranty Products are repaired only with the customer’s prior approval.
For Out-of-Warranty repair charges, please contact us at 516-214-0321. 3. PACKAGING: Please clearly mark the RMA number on the outside of the
packaging. Damage or loss of goods during shipment is the sole responsibility of the customer. Product must be returned in original carton or in
packaging of equal or greater quality. 4. RMA NUMBER: Any returned product without a valid RMA number or no RMA number will be refused and
returned to the sender. RMA numbers are only valid for 21 days from the date they are issued. Please write the RMA number on the shipping box in
bold letters using permanent marker on at least two different sides of the box. 5. PRODUCT: Ship only the product(s) specified on the original RMA
request and DO NOT include any additional items. Any additional products will require a new RMA number. 6. SHIPPING COST: The customer is
responsible for the cost of shipment to GNS Wireless and we will be responsible for the cost of shipment back to the customer. Shipping address is 650
Montauk Hwy #18 Bayport NY 11705. 7. ADVANCED REPLACEMENT: If you are requesting Advanced Replacement for the defective product, you
must provide us with a valid credit card number as a guarantee. CUSTOMER IS REQUIRED TO PROVIDE ORIGINAL RECEIPT TO RECEIVE RMA
CREDIT.
* All items returning for sales credit or exchange may be subject to a minimum 15% restocking fee.