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This helps participants to learn the professional process of effective, professional supervisory control. This intensive course is highly participative and provides delegates with guidance on how they can build and develop key skills needed when they move into a supervisory role.
Training Presentation Supervisory Skills What are your expectations from this training? 1 2 3 Expectations Role of Supervisor / Supervisors Responsibilities Key tasks of an effective Supervisor Effective Communications Impact of non-verbal communications Effective delegating techniques Team Building, Motivation, Counselling Managing Time effectively What Supervisors’ do ? Action plan for constant growth Overview One can handle 3Ms – Men, Materials, Matters Good Leader One who supervises the Labours / Staffs SUPER – VISION SUPER – MAN / WOMAN - What is supervision What is Leadership? What a Leader does ? Do you think supervisor is a leader? WHY ? What are the responsibilities of a supervisor? Leadership What is your Leadership Style? Self Assessment Authoritarian Laissez Faire Companionable Synergistic Supervision Styles Authoritarian Close observation Strict monitoring No trust Responsibility Supervision Styles Laissez Faire Freedom Hire the best Problem solving Supervision Styles Companionable Friends Teamwork Avoid confronting Supervision Styles Synergistic Cooperative Joint effort Helping staff Supervision Styles Balances high productivity and morale Is set a strong example / role model Clearly communicates Establishes clear goals for the staff Manages positively – Praise in public / Criticize in Private Insists on accountability – review progress A good Supervisor .… Time Management is about controlling use of Your most under - valued resource - Time i.e. Money Once gone it is lost for ever What does bad time management do to you ? Managing Tasks - Time Where has all the TIME gone ?? Time Wasters Important & Urgent Urgent but not important DO IT NOW ! ASK SOMEONE TO DO ! Neither urgent nor Important but not urgent important DO IT LATER ! DON’T DO IT ! Managing Tasks - Time Why delegate ? Why supervisors don’t delegate ? Managing Tasks - Delegation Why delegate ? ◦ It helps you to do important activities ◦ It develops and motivates staff ◦ Others may be more skilled than you! Why supervisors don’t delegate ? ◦ Want to give impression i.e. overworked ◦ Others will make mistake ◦ It is easier to do job by yourself Managing Tasks - Delegation What to delegate ? How to delegate ? Managing Tasks - Delegation What to delegate ? ◦ Routine tasks ◦ Tasks that other could do better ◦ Complete job, not portions! How to delegate ? ◦ Make a list – what can be delegated ◦ Select people who are capable and willing ◦ Explain them reasons and result expected ◦ Give them freedom ◦ Available for coaching and help ◦ Accept suggestions ◦ Always give credit Managing Tasks - Delegation Why we need TEAM ? What makes a Good Team ? Managing Tasks – Team Building Why we need TEAM ? ◦ Efficiency What makes a Good Team ? ◦ Common goals ◦ Communication ◦ Cooperation ROLE of Supervisor in Team Building ? Managing Tasks – Team Building What motivates PEOPLE? How a supervisor can motivate people at work? Managing Tasks – Motivation What motivates PEOPLE? ◦ Achievement ◦ Career advancement ◦ Salary ◦ Status Managing Tasks – Motivation How a supervisor can motivate people at work? ◦ Ask the person what it is that motivates them ◦ Listen to their needs! ◦ Help them to improve and develop Managing Tasks – Motivation Two teams Flipcharts 3 sentences that describe negative situation e.g. ’My car broke down this morning on my way to training.’ Write minimum 5 positive points about the each negative situation Managing Tasks – Attitude How to build a positive Attitude ? 1 2 3 4 5 Managing Tasks – Attitude How to build a positive Attitude ? ◦ Flexible to various views ◦ Save time ◦ Gratitude Attitude ◦ Improvement Plans ◦ Spend Quality time – Good friends / books ◦ Do Impossible stuff – Exploring nature ◦ Start your day a positive activity – Pray & Thanks to Allah for blessings Managing Tasks – Attitude Speed – we think faster than we talk Outside distraction Making judgements Want to speak Inappropriate language Holding a different view Managing Info – Listening It is important for supervisors to know: What is going on What is going well and why Disciplinary problem Attitude or behaviour problem Performance problem WHY ? WHY ? WHY ? WHY ? WHY ? Managing Info – Questioning Why feedback is important ? How to offer constructive criticism (negative feedback for improvement )? Managing Info – Feedback For example... Speech pace, pauses Pitch and Tone Use of space, distance Body motion and gestures Body posture Facial Expressions Look or Gaze Touch and body contact Non-Verbal Communication What is the role of supervisor in handling complaints? 1 2 3 Conflicts & Grievances What is the role of supervisor in handling complaints? ◦ Listen actively ◦ Be neutral ◦ Understand the complaint Conflicts & Grievances How to resolve conflicts ? 1 2 3 Conflicts & Grievances How to resolve conflicts ? ◦ Open communication ◦ No favouritism ◦ Find out the Root Cause Conflicts & Grievances 2 participants in each group 1 topic e.g. cooking, painting, speaking, playing game etc 5 minutes to teach Rating People Management What is decision making ? Decision making Styles ◦ Autocratic - example ◦ Consultative - example ◦ Consensus - example People Management 1. Influence – Persuades others to accept a desired point of view; gains support and commitment from others; effects change in behavior of others 2. Facilitation – Leads meetings or group efforts without directing the outcome; creates an environment of openness and trust; leads groups to decisions where all participants feel a sense of ownership 3. Planning and Organizing – Develops comprehensive project plans; monitors progress against goals; assigns clear responsibilities; breaks work down into manageable portions 4. Analysis – gathers relevant information; considers broad range of issues and factors; perceives relationships among diverse information; uses logic effectively 5. Decision Making – Makes timely and effective decisions What Supervisors’ do ? 1. Delegating – effectively assigns tasks to others while maintaining responsibility for results; considers skill level of employee and challenge level of assignment 2. Follow-up and Commitment – Follows plans through to closure; persists despite obstacles keeps their word -Communication – Speaks clearly and expresses self well in groups; conveys ideas in terms the listener can understand 3. Listening – Demonstrates attention to and conveys understanding of others Managing Conflict – Identifies sources of conflict; uses conflict as a constructive process to exchange ideas; keeps energy focused on desired outcomes 4. Managing Conflict – Identifies sources of conflict; uses conflict as a constructive process to exchange ideas; keeps energy focused on desired outcomes What Supervisors’ do ? 1. Technical /Functional - Expertise– Possesses current knowledge of profession and industry; regarded as an expert 2. Time Management – Sets efficient work priorities; can work on many tasks simultaneously; balances importance and urgency of tasks 3. Channeling Motivation – Encourages others to achieve desired results; creates enthusiasm and commitment in others 4. Coaching and Developing – Gives timely, specific, constructive feedback; provides challenging, developmental assignments 5. Providing Direction – Provides clear direction and sets clear priorities; fosters a common vision What Supervisors’ do ? Personal Action Plans Area of Timelines Plan of Action improvement for Action Prioritization of work and Time Management assign work accordingly to Immediately 1 the sub ordinates Break the work plan and Delegation delegate to appropriate Immediately 2 staff 3
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