Training Presentation
Supervisory Skills
What are your expectations from this
training?
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Expectations
Role of Supervisor / Supervisors Responsibilities
Key tasks of an effective Supervisor
Effective Communications
Impact of non-verbal communications
Effective delegating techniques
Team Building, Motivation, Counselling
Managing Time effectively
What Supervisors’ do ?
Action plan for constant growth
Overview
One can handle 3Ms – Men, Materials, Matters
Good Leader
One who supervises the Labours / Staffs
SUPER – VISION
SUPER – MAN / WOMAN -
What is supervision
What is Leadership?
What a Leader does ?
Do you think supervisor is a leader? WHY ?
What are the responsibilities of a supervisor?
Leadership
What is your Leadership Style?
Self Assessment
Authoritarian
Laissez Faire
Companionable
Synergistic
Supervision Styles
Authoritarian
Close observation
Strict monitoring
No trust
Responsibility
Supervision Styles
Laissez Faire
Freedom
Hire the best
Problem solving
Supervision Styles
Companionable
Friends
Teamwork
Avoid confronting
Supervision Styles
Synergistic
Cooperative
Joint effort
Helping staff
Supervision Styles
Balances high productivity and morale
Is set a strong example / role model
Clearly communicates
Establishes clear goals for the staff
Manages positively – Praise in public / Criticize in Private
Insists on accountability – review progress
A good Supervisor .…
Time Management is about controlling
use of Your most under - valued
resource -
Time i.e. Money
Once gone it is lost for ever
What does bad time management do to you ?
Managing Tasks - Time
Where has
all the TIME
gone ??
Time Wasters
Important & Urgent Urgent but not important
DO IT NOW ! ASK SOMEONE TO DO !
Neither urgent nor
Important but not urgent
important
DO IT LATER !
DON’T DO IT !
Managing Tasks - Time
Why delegate ?
Why supervisors don’t delegate ?
Managing Tasks - Delegation
Why delegate ?
◦ It helps you to do important activities
◦ It develops and motivates staff
◦ Others may be more skilled than you!
Why supervisors don’t delegate ?
◦ Want to give impression i.e. overworked
◦ Others will make mistake
◦ It is easier to do job by yourself
Managing Tasks - Delegation
What to delegate ?
How to delegate ?
Managing Tasks - Delegation
What to delegate ?
◦ Routine tasks
◦ Tasks that other could do better
◦ Complete job, not portions!
How to delegate ?
◦ Make a list – what can be delegated
◦ Select people who are capable and willing
◦ Explain them reasons and result expected
◦ Give them freedom
◦ Available for coaching and help
◦ Accept suggestions
◦ Always give credit
Managing Tasks - Delegation
Why we need TEAM ?
What makes a Good Team ?
Managing Tasks – Team Building
Why we need TEAM ?
◦ Efficiency
What makes a Good Team ?
◦ Common goals
◦ Communication
◦ Cooperation
ROLE of Supervisor in Team Building ?
Managing Tasks – Team Building
What motivates PEOPLE?
How a supervisor can motivate
people at work?
Managing Tasks – Motivation
What motivates PEOPLE?
◦ Achievement
◦ Career advancement
◦ Salary
◦ Status
Managing Tasks – Motivation
How a supervisor can motivate
people at work?
◦ Ask the person what it is that motivates them
◦ Listen to their needs!
◦ Help them to improve and develop
Managing Tasks – Motivation
Two teams
Flipcharts
3 sentences that describe negative situation e.g.
’My car broke down this morning on my way to training.’
Write minimum 5 positive points about the each
negative situation
Managing Tasks – Attitude
How to build a positive Attitude ?
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Managing Tasks – Attitude
How to build a positive Attitude ?
◦ Flexible to various views
◦ Save time
◦ Gratitude Attitude
◦ Improvement Plans
◦ Spend Quality time – Good friends / books
◦ Do Impossible stuff – Exploring nature
◦ Start your day a positive activity – Pray & Thanks to
Allah for blessings
Managing Tasks – Attitude
Speed – we think faster than we talk
Outside distraction
Making judgements
Want to speak
Inappropriate language
Holding a different view
Managing Info – Listening
It is important for supervisors to know:
What is going on
What is going well and why
Disciplinary problem
Attitude or behaviour problem
Performance problem
WHY ? WHY ? WHY ? WHY ? WHY ?
Managing Info – Questioning
Why feedback is important ?
How to offer constructive criticism
(negative feedback for improvement )?
Managing Info – Feedback
For example...
Speech pace, pauses
Pitch and Tone
Use of space, distance
Body motion and gestures
Body posture
Facial Expressions
Look or Gaze
Touch and body contact
Non-Verbal Communication
What is the role of supervisor in
handling complaints?
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Conflicts & Grievances
What is the role of supervisor in
handling complaints?
◦ Listen actively
◦ Be neutral
◦ Understand the complaint
Conflicts & Grievances
How to resolve conflicts ?
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Conflicts & Grievances
How to resolve conflicts ?
◦ Open communication
◦ No favouritism
◦ Find out the Root Cause
Conflicts & Grievances
2 participants in each group
1 topic e.g. cooking, painting, speaking,
playing game etc
5 minutes to teach
Rating
People Management
What is decision making ?
Decision making Styles
◦ Autocratic - example
◦ Consultative - example
◦ Consensus - example
People Management
1. Influence – Persuades others to accept a desired point of view; gains support and
commitment from others; effects change in behavior of others
2. Facilitation – Leads meetings or group efforts without directing the outcome;
creates an environment of openness and trust; leads groups to decisions where all
participants feel a sense of ownership
3. Planning and Organizing – Develops comprehensive project plans; monitors
progress against goals; assigns clear responsibilities; breaks work down into
manageable portions
4. Analysis – gathers relevant information; considers broad range of issues and
factors; perceives relationships among diverse information; uses logic effectively
5. Decision Making – Makes timely and effective decisions
What Supervisors’ do ?
1. Delegating – effectively assigns tasks to others while maintaining responsibility for
results; considers skill level of employee and challenge level of assignment
2. Follow-up and Commitment – Follows plans through to closure; persists despite
obstacles keeps their word -Communication – Speaks clearly and expresses self
well in groups; conveys ideas in terms the listener can understand
3. Listening – Demonstrates attention to and conveys understanding of others
Managing Conflict – Identifies sources of conflict; uses conflict as a constructive
process to exchange ideas; keeps energy focused on desired outcomes
4. Managing Conflict – Identifies sources of conflict; uses conflict as a constructive
process to exchange ideas; keeps energy focused on desired outcomes
What Supervisors’ do ?
1. Technical /Functional - Expertise– Possesses current knowledge of profession
and industry; regarded as an expert
2. Time Management – Sets efficient work priorities; can work on many tasks
simultaneously; balances importance and urgency of tasks
3. Channeling Motivation – Encourages others to achieve desired results; creates
enthusiasm and commitment in others
4. Coaching and Developing – Gives timely, specific, constructive feedback;
provides challenging, developmental assignments
5. Providing Direction – Provides clear direction and sets clear priorities; fosters a
common vision
What Supervisors’ do ?
Personal Action Plans
Area of Timelines
Plan of Action
improvement for Action
Prioritization of work and
Time Management assign work accordingly to Immediately
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the sub ordinates
Break the work plan and
Delegation delegate to appropriate Immediately
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staff
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