This document is used by customers to request a Return Material Authorization (“RMA”)
to allow them to return products. This form requires the customer to provide their
contact information, the order number, and the item information. Additionally, this
document can be customized to provide for any additional industry specific language
that may be necessary. This document should be used by small businesses or other
entities that sell products to consumers and want to provide consumers with a method
to return merchandise.
Return Merchandise Authorization Form
This document assists customers with returning merchandise. Some
businesses to call and receive authorization over the form before
agreeing to an RMA, while others simply allow any unsatisfied customer
to make a return as seen in this template.
© Copyright 2013 Docstoc Inc. 2
Return Merchandise Authorization (RMA) Form
John’s Electronics wants only satisfied customers. If the product isn’t up to your standards -
we’ll issue a full refund of the original purchase price (minus shipping charges) via the same
payment method you used originally. We’ll process it as soon as we get it. You can help ensure a
speedy return and refund by doing the following:
1. Mark your order number on the outside of the box or shipping container
2. Complete this form and include it with your items inside the box
3. Send via the carrier of your choice to:
1000 Main Street
Anytown, CA 90000
United States of America
We suggest using an insured, trackable shipping method.
Items to Return
Item # Description Reason Quantity Price Paid
© Copyright 2013 Docstoc Inc. 3
Shipping is at your expense, unless John’s electronics sent you the wrong item.
It takes three (3) business days from the time we receive your item until the refund will
appear on your credit card statement or online banking.
We don’t require a separate RMA number, simply include your order number.
If your purchase included any free promotional items (such as a DVD with purchase, free
gift card, or complimentary batteries) please include all items in order to receive a full
Thank you for shopping with John’s Electronics.
© Copyright 2013 Docstoc Inc. 4
INFORMATION AND FORMS ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND
INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS
FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL DOCSTOC, INC., OR ITS AGENTS, OFFICERS, ATTORNEYS,
ETC., BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE
THE MATERIALS, EVEN IF DOCSTOC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. They are for
guidance and should be modified by you or your attorney to meet your specific needs and the laws of your state or jurisdiction. Use at
your own risk. Docstoc® is NOT providing legal or any other kind of advice and is not creating or entering into an Attorney-Client
relationship. The information, reports, and forms are not a substitute for the advice of your own attorney. The law is a personal matter
and no general information or forms or like the kind