Docstoc

Behavioral Competency Assessment

Document Sample
Behavioral Competency Assessment Powered By Docstoc
					A Behavioral Competency Dictionary helps identify the typical behavior that makes
some individuals more successful than others. This form identifies and gives a
description of twelve (12) different behavioral competencies in a chart form. This form is
useful for companies that wish to identify which employees will be successful based
upon certain assessed behavioral competencies.
                                                       Behavioral Competency Dictionary


The Behavioral Competencies


                   1.   People Accountability


                   2.   Conceptual Thinking


                   3.   Communication & Coordination


                   4.   Judgment & Decision making


                   5.   Accomplishment


                   6.   Team working


                   7.   Leadership


                   8.   Managing Execution


                   9.   Resilience


                   10. Problem Solving


                   11. Flexibility


                   12. Client service orientation




                                                                                     2
                                                                                                                                                        Behavioral Competency Dictionary


                         13.

                                                                 Behavioral Competency Dictionary

        Competencies                         Level D                                 Level C                                 Level B                                   Level A

1- People Accountability       Addresses longer term                   Challenges individuals openly and      Monitors performance against               Accepts accountability for own
                               performance problems, removing          constructively about performance       clear standards or deadlines,              actions and performance Sets limits
                               poor performers from positions          problems, adapting a firm but fair     providing appropriate feedback             for others’ behavior; gives clear
                               when necessary; provides guidance       stance; holds people accountable       when required; helps staff to start        instructions and lets people know
                               and support as well as challenge        for their actions and performance.     again when setbacks occur.                 what is expected of them.
                               and positive criticism.

2- Conceptual Thinking         Develops new and practical              Identifies similarities and            Uses basic knowledge and rules             Thinks in a simple and straight
                               concepts or workable models to          differences between current and        and common sense in one’s work;            forward manner; shows preference
                               explain situations, resolve issues or   past situations; modifies or applies   able to organize information into          towards highly predictable or
                               increase productivity; analyses         appropriate concepts and               patterns, trends and identifies            consistent issues / situation with
                               contributing factors to underlying      methodologies in looking at            missing pieces and discrepancies.          little ambiguity.
                               reasons and conceptualizes to see       different situations; assembles and
                               the bigger picture.                     present complex ideas, issues and
                                                                       situations in a clear and simple
                                                                       manner.

3- Communication &             Serves as a role model for effective    Uses persuasion, negotiation and       Encourages others to share point of        Uses appropriate format and
   Coordination                communication; cascades                 counseling to influence others;        view and probes for more details;          adapts content and style of
                               information down / across               explains and shares sensitive and      takes the necessary time to seek           presentation to suit the audience;
                               functions with facts, rationale and     critical information effectively;      out others’ concerns and                   listens and views people’s
                               interpretation; communicates            gives and receives feedback            comments; present complex ideas            suggestions positively; uses tact
                               issues which are unpopular;             honestly and diplomatically; stands    and concepts with confidence;              and diplomacy in communicating
                               presents arguments logically using      firm when faced with opposition,       explains, justifies and delivers facts,    conflicting ideas; ask clear
                               facts and breadth of knowledge;         perseveres and continues to pursue     ideas and opinion in a clear               questions;
                               creates and communicates a              s valid point.                         manner.
                               compelling and inspired vision.



                                                                                                                                                                                              3
                                                                                                                                              Behavioral Competency Dictionary



                                                          Behavioral Competency Dictionary

         Competencies                  Level D                                Level C                                Level B                                 Level A




4- Judgment & Decision   Judges when to empower other to        Takes timely information, where        Uses professional knowledge and         Draws on past experience in
   making                take decisions in uncertain            necessary, based on limited            understanding to evaluate options;      making informed decisions;
                         circumstances; looks beyond the        information, focuses clearly on real   supports all decisions with relevant    considers the risks and
                         existing policies to understand the    issues, is not unduly swayed by        information and arguments; takes        consequences before taking a
                         underlying principles and applies to   personal feelings and is not           account of feedback and revises         decision; keeps an open mind and
                         the situation; consider wider policy   pressurized into hasty decisions;      decisions; opens to possibility of      is objective in accessing
                         issues before taking a decision.       aims for consensus but can take        changing a decision when new            information; is aware of own
                                                                unpopular decisions when required      information becomes available.          limitations and refers difficult
                                                                to do so; is not constrained by past                                           decisions to those better placed to
                                                                experiences and readily considers                                              make them; consults fully with
                                                                new
				
DOCUMENT INFO
Shared By:
Tags:
Stats:
views:626
posted:11/3/2011
language:English
pages:8
Description: A Behavioral Competency Dictionary helps identify the typical behavior that makes some individuals more successful than others. This form identifies and gives a description of twelve (12) different behavioral competencies in a chart form. This form is useful for companies that wish to identify which employees will be successful based upon certain assessed behavioral competencies.