Dear [Customer],
Please accept our sincere apologies for the inconvenience you experienced because of
[the issue].
At [Your Company], we take pride in ensuring our customer’s satisfaction.
Unfortunately, we did not meet your expectations, let alone our own. Although it’s not an
excuse, we believe the issue was caused by [key staff changes, recent internal system
update, office relocation, etc…].
To maintain our standards and benefit our customers, we have taken steps to ensure that
this will not happen again by [creating company wide training sessions, installing new
back-up systems, creating an internal auditing team, etc…].
We hope you’ll give us another chance. To try to make it up to you, we will provide you
with [3 months worth of service, a free upgrade, etc…].
We value your relationship with [Company Name] and are committed to providing you
with excellent service simply because our customers deserve the best. If you have any
further questions or comments regarding this matter, please contact us at [email, phone#,
website, etc…].
Sincerely,
[Company Representative]
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