Scorecard Worksheet Operations

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Scorecard Worksheet Operations Powered By Docstoc
					This is a template that provides instructions on how to create a balanced scorecard for a
business. Typically used as a strategy performance management tool, a balanced
scorecard is used by managers to supervise employees to ensure they are executing
their assigned activities. This template analyzes different perspectives to ensure proper
execution. Financial perspectives, customer perspectives, internal business process
perspectives, and learning and growth perspectives are all considered. This template
can be used by small businesses or other entities that want to ensure the proper
execution of employee assigned tasks.
                                [Insert Company Name or Logo]




                       Scorecard Worksheet
                                          [Author]

                                          [Date]




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Table of Contents
A BALANCED SCORECARD FOR [ENTER SUBJECT HERE]…………………………………….4

        Scorecard Perspectives………………………………………………………………………...4

SCORECARD PERSPECTIVES TABLE……………………………………………….....................5

CURRENT OBJECTIVES, EXPECTATIONS, AND SCORES………………………………………6

EVALUATION…………………………………………………………………………………………7

ACTION PLAN………………………………………………………………………………………...7




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A Balanced Scorecard for [Enter Subject Here]

(Identify the main subject of the scorecard. The following are a few examples):

                The overall performance of employees in a service organization to see if the
                 company’s goals are met

                A scorecard of the overall quality of a product to see if the product provides
                 customer satisfaction as well as profit to the company

(Discuss the subject and provide a brief description of what is to be measured as well as the overall
goals/target.)

Example: As requested by the owner of the food chain The Minute Burger, this scorecard aims to see
whether the mission and vision of the owner, Mr. Benedict Burger, has been fulfilled in the Miami
pilot restaurant, which has been running for six months.

    Scorecard Perspectives
    (Through the well-known method of Kaplan and Norton, the following perspectives are used in
    designing a scorecard that will serve as the basis of whether certain objectives have been or will
    be met. The perspectives used include):

            Financial Perspective – come up with a few relevant financial measures that shall lead
             to identifying whether the defined measures are met. Specifically, indicate the objectives,
             criteria in measuring financial objectives, and the result of the measurement,

            Customer Perspective– come up with relevant measures that shall lead to identifying
             how customers view the product/service. Indicate the objectives, criteria in measuring
             the objectives, and the result of the measurement.

            Internal Business Processes Perspective – come up with relevant measures that shall
             lead to identifying areas in the business process that needs improvement. Indicate the
             objectives, criteria in measuring the objectives, and the result of the measurement.

            Learning and Growth Perspective – come up with relevant measures that shall lead to
             identifying areas of improvement in terms of learning and growth such as employees’
             skills, business growth, increase in profit, and others. Indicate the objectives, criteria in
             measuring the objectives, and the result of the measurement.)

(See example table on page 5)




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                                         Financial Perspective
               Objectives                                        Measures
            (List the Financial         (How would Mr. Burger know that the objectives have been
               Objectives?)                                     met?)

              To Earn Profit                                 Income Statement

            Return of Capital                               Financial Statement

                                          Customer Perspective
                Objectives                                        Measures


           (From our customer’s
         perspective, what must we
                                             (How will we know if we’re providing great service?)
          do to achieve maximum
                  sales?)                          Excellent Results on a Customer Survey
         Providing Great Service

                                  Internal Business Process Perspective
                Objectives
          (At what do we need to                                  Measures
           excel to deliver great         (How will we know how if we’re providing great service?)
                 service?)
                                                     Periodic check on the Kitchen Staff
        Excellent Service Skills by
                                                         Periodic check on the Crew
                   staff
                                                  Periodic check on the administrations staff

           Quick food delivery                      Amount of time from order to delivery

                                     Learning and Growth Perspective

                Objectives
          (How do we ensure that                                  Measures
           we’re providing great
                 service?)

                                               (How will we know if we’re trained and ready?)
              Training Staff
                                          Number of employees attending and passing training class




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Current Objectives, Expectations, and Scores

(With the defined objectives and measures, set expectations and actual measurements as they happen.)



                                       Financial Perspective

      Objectives                   Measures                 Expectations           Actual Measurement

                                                       20% more than the
     To Earn Profit             Income Statement                                     25% - Achieved
                                                       operating expenses

                                      Customer Perspective

      Objectives                   Measures                 Expectations           Actual Measurement

                            Excellent results on a
Providing Great Service                                 Customer rating: 90%         95% - Achieved
                              customer survey

                            Internal Business Process Perspective

      Objectives                   Measures                 Expectations           Actual Measurement

                            Periodic checks on the
                                   kitchen staff
                                                        Adherence to a defined
Excellent Service Skills    Periodic checks on the                                 As observed by the
                                                       business process relevant
        by staff                       crew                                        supervisor - Achieved
                                                            to the job role.
                            Periodic checks on the
                               administrations staff
                                                                                   Average as timed by
                                                                                   the supervisor or as
                            Amount of time from        Kitchen turnaround time
  Quick Food Delivery                                                                reflected in the
                             order to delivery             – 30 mins. max.
                                                                                   restaurant logs : 25
                                                                                    mins. - Achieved

                                Learning and Growth Perspective

      Objectives                   Measures                 Expectations           Actual Measurement

                                                                                   5 staff – 95 % - Pass
                            Number of employees             Classroom and
                                                                                   2 staff – 85 % - Fail
     Training Staff         attending and passing      application exams mark:
                                training classes                 90%                 Average – 92% -
                                                                                        Achieved



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Evaluation

(Summarize and Evaluate the Expectations and the Actual Measurement. See if there is anything to be
adjusted in the objectives, and identify the areas of improvement to be applied in the next scorecard
sheet.)




Action Plan

(Upon determining the areas in the business that the business have fallen short of, devise an action
plan on what has to be done in order for the business to perform better until the next scorecard
evaluation.)




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Description: This is a template that provides instructions on how to create a balanced scorecard for a business. Typically used as a strategy performance management tool, a balanced scorecard is used by managers to supervise employees to ensure they are executing their assigned activities. This template analyzes different perspectives to ensure proper execution. Financial perspectives, customer perspectives, internal business process perspectives, and learning and growth perspectives are all considered. This template can be used by small businesses or other entities that want to ensure the proper execution of employee assigned tasks.