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Scorecard Worksheet Operations

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Scorecard Worksheet Operations Powered By Docstoc
					This is a template that provides instructions on how to create a balanced scorecard for a
business. Typically used as a strategy performance management tool, a balanced
scorecard is used by managers to supervise employees to ensure they are executing
their assigned activities. This template analyzes different perspectives to ensure proper
execution. Financial perspectives, customer perspectives, internal business process
perspectives, and learning and growth perspectives are all considered. This template
can be used by small businesses or other entities that want to ensure the proper
execution of employee assigned tasks.
                                [Insert Company Name or Logo]




                       Scorecard Worksheet
                                          [Author]

                                          [Date]




© Copyright 2011 Docstoc Inc.                                   2
Table of Contents
A BALANCED SCORECARD FOR [ENTER SUBJECT HERE]…………………………………….4

        Scorecard Perspectives………………………………………………………………………...4

SCORECARD PERSPECTIVES TABLE……………………………………………….....................5

CURRENT OBJECTIVES, EXPECTATIONS, AND SCORES………………………………………6

EVALUATION…………………………………………………………………………………………7

ACTION PLAN………………………………………………………………………………………...7




© Copyright 2011 Docstoc Inc.                                          3
A Balanced Scorecard for [Enter Subject Here]

(Identify the main subject of the scorecard. The following are a few examples):

                The overall performance of employees in a service organization to see if the
                 company’s goals are met

                A scorecard of the overall quality of a product to see if the product provides
                 customer satisfaction as well as profit to the company

(Discuss the subject and provide a brief description of what is to be measured as well as the overall
goals/target.)

Example: As requested by the owner of the food chain The Minute Burger, this scorecard aims to see
whether the mission and vision of the owner, Mr. Benedict Burger, has been fulfilled in the Miami
pilot restaurant, which has been running for six months.

    Scorecard Perspectives
    (Through the well-known method of Kaplan and Norton, the following perspectives are used in
    designing a scorecard that will serve as the basis of whether certain objectives have been or will
    be met. The perspectives used include):

            Financial Perspective – come up with a few relevant financial measures that shall lead
             to identifying whether the defined measures are met. Specifically, indicate the objectives,
             criteria in measuring financial objectives, and the result of the measurement,

            Customer Perspective– come up with relevant measures that shall lead to identifying
             how customers view the product/service. Indicate the objectives, criteria in measuring
             the objectives, and the result of the measurement.

            Internal Business Processes Perspective – come up with relevant measures that shall
             lead to identifying areas in the business process that needs improvement. Indicate the
             objectives, criteria in measuring the objectives, and the result of the measurement.

            Learning and Growth Perspective – come up with relevant measures that shall lead to
             identifying areas of improvement in terms of learning and growth such as employees’
             skills, business growth, increase in profit, and others. Indicate the objectives, criteria in
             measuring the objectives, and the result of the measurement.)

(See example table on page 5)




© Copyright 2011 Docstoc Inc.                                                                                4
                                         Financial Perspective
               Objectives                                        Measures
            (List the Financial         (How would Mr. Burger know that the objectives have been
               Objectives?)                                     met?)

              To Earn Profit                                 Income Statement

            Return of Capital                               Financial Statement

                                          Customer Perspective
                Objectives         
				
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Description: This is a template that provides instructions on how to create a balanced scorecard for a business. Typically used as a strategy performance management tool, a balanced scorecard is used by managers to supervise employees to ensure they are executing their assigned activities. This template analyzes different perspectives to ensure proper execution. Financial perspectives, customer perspectives, internal business process perspectives, and learning and growth perspectives are all considered. This template can be used by small businesses or other entities that want to ensure the proper execution of employee assigned tasks.