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Process Sign-off

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					This is a template that is used to document the commencement of a new process and
receive the necessary approval from the stakeholders of the process. This template
defines the purpose and scope of the process. Additionally, it specifies how customers
will initiate the process and the employee’s role in relation to the process. Any
supporting documentation can be attached under “Appendix A” of this template. This
template should be used by small businesses or other entities that want to commence a
process by obtaining the necessary approval.
                                [Insert Company Name or Logo]




                                Process Sign-off
         [Book Order Fulfillment Process]
                                          [Author]

                                       April 30, 2013




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                                                                                                                                 [Type document title]




Table of Contents
1. Introduction ............................................................................................................................................... 4
   1.1 Process Purpose .................................................................................................................................. 4
   1.2 Process Scope...................................................................................................................................... 4
2. Roles and Responsibilities ........................................................................................................................ 4
   2.1 Customer ............................................................................................................................................. 4
   2.2 Customer Service Representative (CSR) ............................................................................................ 4
   2.3 Warehouse........................................................................................................................................... 5
3. Process Overview...................................................................................................................................... 5
   3.1 Process Description ............................................................................................................................. 5
   3.2 Process Workflow Diagram ................................................................................................................ 6
4. Sign-off ..................................................................................................................................................... 7
Appendix A: Documentation ........................................................................................................................ 8
Appendix B: Acronyms and Glossary .......................................................................................................... 9




(The Table of Contents must be updated to reflect the involved parties. To update the Table of Contents,
left-click on the table of contents, then move your mouse just above the “Table of Contents” title. A tab
should appear above the title. Click on “Update Table”, and a pop-up box will appear, allowing you to
choose to update the entire table (text and page numbers), or only update the page numbers. Click the
appropriate radio button and click the “OK” button. The table of contents should automatically be
updated. Please note that only the text that has the “Heading 1,” “Heading 2,” or “Heading 3” styles
applied will be displayed in the Table of Contents.)




© Copyright 2011 Docstoc Inc.                                                                                   
				
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Description: This is a template that is used to document the commencement of a new process and receive the necessary approval from the stakeholders of the process. This template defines the purpose and scope of the process. Additionally, it specifies how customers will initiate the process and the employee’s role in relation to the process. Any supporting documentation can be attached under “Appendix A” of this template. This template should be used by small businesses or other entities that want to commence a process by obtaining the necessary approval.