2011
Docstoc Inc.
OPERATIONS DEPARTMENT AUDIT
CHECKLIST
The purpose of an operations audit is to measure the compliance of your operations
policies and procedures, and identify areas of strength and weakness within your
business. The results of this audit will help you develop a strategy to increase
productivity, reduce costs, and improve profits. The checklist on the following
pages contains examples of the items that you should include in your audit. This is
not an exhaustive list, however, and should be customized to match the operations
policies and procedures for your business.
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[Company Name or Logo]
Operations Department Audit Checklist
November 3, 2011
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OPERATIONS DEPARTMENT AUDIT CHECKLIST
Business Operations Yes No
1. The business plan is clearly defined. _____ _____
a. The market is clearly defined. _____ _____
b. Target customers are identified. _____ _____
2. Competitors are identified and researched. _____ _____
a. Local sales patterns are identified. _____ _____
b. Prices are compared with competitors. _____ _____
c. Popular competitors identified. _____ _____
3. Customer service policies are defined. _____ _____
a. Customers are treated with respect. _____ _____
b. Customers receive prompt, courteous communication. _____ _____
c. Process is in place for addressing customer complaints. _____ _____
Marketing Yes No
1. Marketing plan is documented. _____ _____
a. Advertising budget is defined. _____ _____
b. Advertising is done in the Yellow Pages. _____ _____
c. Advertising is done in newspapers. _____ _____
d. Advertising is done in radio and television ads. _____ _____
2. Effective sales plan is in place. _____ _____
a. Sales goals are defined. _____ _____
b. Sales goals are being met. _____ _____
c. Potential customers receive regular follow-up. _____ _____
Yes No
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Production
1. Supplier relationship policies are documented. _____ _____
a. Material quality expectations are specified. _____ _____
b. Delivery times are documented. _____ _____
c. Payment terms are documented. _____ _____
d. Communication plan is in place. _____ _____
2. Inventory management plan is documented. _____ _____
a. Optimum inventory levels are identified. _____ _____
b. Inventory audits are routinely performed. _____ _____
3. Maintenance schedule is documented. _____ _____
a. Maintenance schedule and logs are posted. _____ _____
b. Routine maintenance is performed on schedule. _____ _____
4. Safety plan is in place. _____ _____
a. Every employee completes annual operator training. _____ _____
b. Training manual is published. _____ _____
c. Employees attend regular OSHA training. _____ _____
d. Safety incidents are documented. _____ _____
e. Safety audits are randomly performed. _____ _____
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