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					               The Compass Sourcing Process
                    Delivery Documents

  Sourcing          Outsourcing       Governance         Outsourcing
  Strategy          Implementation    Framework          Value Analysis


  Terms of             RFP           Organizational      Financial
  Reference        Development         Alignment        Benchmark

 Current State      Response         Performance       Service Review
   Analysis         Evaluation       Management


   Sourcing         Contract           Process
                                                      Contract Review
Strategy Design    Negotiations      Management


 Prepare for        Transition       Relationship       Governance
 Outsourcing       Management        Management           Review
                                                            Project Charters and Project Plans
Category                Client     Vendor    Author        Description                    Scope                  Client Industry   Document Name        DMS LINK

Project Charter   Cathay Pacific   IBM       Leigh         PDD for Benchmarking           390 Mainframe          Airline           PDD AUS MF.doc       http://info.compassmc.com\d
                                             Schapkaitz    process of the agreement       services                                                      ownload.asp?download=\dms
                                                           between Cathay Pacific                                                                       \docs\dmsdoc2323.doc
                                                           and IBM for the provision
                                                           of Mainframe services.
Project Charter   Cathay Pacific   IBM       Leigh         PDD for Benchmarking           Unisys’ Data Centre    Airline           PDD AUS              http://info.compassmc.com\d
                                             Schapkaitz    process of the agreement       services                                 UNISYS.doc           ownload.asp?download=\dms
                                                           between Cathay Pacific                                                                       \docs\dmsdoc2324.doc
                                                           and IBM for the provision
                                                           of UNISYS Data Centre
                                                           services.
Project Charter   Commonwealt      EDS       David         PDD for Benchmarking             CPU Load            Bank              PDD AUS MF 2.doc     http://info.compassmc.com\d
                  h Bank of                  Stevenson     process of the agreement         Disk Storage                                               ownload.asp?download=\dms
                  Australia                                between CBA and EDS for          Tape Storage                                               \docs\dmsdoc2325.doc
                                                           the provision of Mainframe       Laser Printing
                                                           Data Centre services.            Impact Printing
                                                                                            Microfiche
Project Charter   Cable &          IBM       Ian Leask     PDD for C&W and IBM            Mainframe, Midrange,   Telecom           PDD UK MF MID HD     http://info.compassmc.com/d
                  Wireless                                 OVA Mainframe, Midrange,       Desktop and Help                         DT.doc               ownload.asp?download=/dms
                                                           Desktop and Help Desk          Desk                                                          /docs\DMSDOC2336.doc

Project Charter   AMP              CSC       Ian Leask     PDD for 2001-2002 OVA of       Datacentre, Desktop,   Insurance         PDD OVA Full Scope   http://info.compassmc.com\d
                                                           Datacentre, Desktop, Help      Help Desk, Network                       UK.doc               ownload.asp?download=\dms
                                                           Desk, Network                                                                                \docs\dmsdoc1572.doc

Project Charter   Air Canada       Various   Dawn Willis   PDD for RFP Response           Datacentre, Desktop,   Airline           PDD RFP              http://info.compassmc.com\d
                                                           Evaluation for full scope      Help Desk, Network,                      Evaluation.doc       ownload.asp?download=\dms
                                                           including Infrastructure and   AD/AM                                                         \docs\dmsdoc1574.doc
                                                           AD/AM
Project Charter   AMP              CSC       Rawdon        PDD for 2001-2002 OVA of       Datacentre, Desktop,   Insurance         PDD OVA Full Scope   http://info.compassmc.com\d
                                             Simon         Datacentre, Desktop, Help      Help Desk, Network                       AUS.doc              ownload.asp?download=\dms
                                                           Desk, Network – truly                                                                        \docs\dmsdoc1575.doc
                                                           comprehensive!
Project Charter   ntl              IBM       Tony Evans    PDD for OVA review of          Datacentre, Desktop,   Telecom           PDD OVA Full Scope   http://info.compassmc.com\d
                                                           Datacentre, Desktop, Help      Help Desk, Network,                      UK3.doc              ownload.asp?download=\dms
                                                           Desk, Network, AD & AM         AD/AM                                                         \docs\dmsdoc1576.doc

Project Charter   AstraZeneca      IBM       Ian Leask     PDD for benchmark of the       Desktop, Help Desk,    Pharmaceuticals   PDD UK HD DT         http://info.compassmc.com/d
                                                           outsourcing contract           Network                                  NW.doc               ownload.asp?download=/dms
                                                           between AZ & IBM for                                                                         /docs\DMSDOC2347.doc
                                                           Desktop, Help Desk,
                                                           Network.
Project Charter   Westpack         None      David         Establishing Market Pricing    Image Archiving        Banking           PDD AUS Market       http://info.compassmc.com\d
                  Client Banking             Stevenson     for Image Archiving                                                     Pricing Image        ownload.asp?download=\dms
                                                                                                                                   Archive.doc          \docs\dmsdoc2334.doc

Project Charter   Bradford &       IBM       Ian Leask     PDD for B&B and IBM            Mainframe, Midrange,   Banking           PDD UK MF MID DT     http://info.compassmc.com/d
                  Bingley                                  OVA for Mainframe,             Desktop and Servers                      SVRS.doc             ownload.asp?download=/dms
                                                           Midrange, Desktop and                                                                        /docs\DMSDOC2342.doc
                                                           Servers
                                                       Sourcing Strategy & Preparation
Category            Client   Vendor   Author        Description                   Scope                   Client Industry   Document Name         DMS LINK

OS Current       Thomas      None     Ian Leask     A high level performance      Service Desk, Project   Travel            OVA UK CSA SD PD      http://info.compassmc.com\d
State Analysis   Cooke                              improvement benchmark of      Delivery, WAN, AM,                        IT.ppt                ownload.asp?download=\dms
                                                    the current IT provision at   IT Ops, Telecoms                                                \docs\dmsdoc2328.ppt
                                                    Thomas Cook, reporting
                                                    against the Key
                                                    Performance Indicators
                                                    defined during the SLA
                                                    process
OS Future        Dejardins   CGI      Bob           Cost modeling of new MIC      Desktop                 Bank              OS CAN Future         http://info.compassmc.com\d
Pricing                               Mathers       Windows environment for                                                 Price.ppt             ownload.asp?download=\dms
                                                    Desjardins and CGI.                                                                           \docs\dmsdoc2330.ppt


Strategy         AXA         None     Geraldine     Discussion of risks           Application             Insurance         STRAT FR Offshore     http://info.compassmc.com/d
                                      Fox           involved in building          Development/                              Problems.ppt          ownload.asp?download=/dms
                                                    dedicated off-shore           Application                                                     /docs\DMSDOC2357.ppt
                                                    operation                     Management
Strategy         AXA         None     Geraldine     Discussion of risks           Application             Insurance         STRAT FR Offshore     http://info.compassmc.com/d
                                      Fox           associated with off-shore     Development/                              Risk.ppt              ownload.asp?download=/dms
                                                    operation and review of       Application                                                     /docs\DMSDOC2356.ppt
                                                    Risk Framework                Management
Strategy         AXA         None     Geraldine     Discussion of market          Application             Insurance         STRAT Market          http://info.compassmc.com/d
                                      Fox           trends in outsourcing         Development/                              Trends.ppt            ownload.asp?download=/dms
                                                                                  Application                                                     /docs\DMSDOC2355.ppt
                                                                                  Management
Strategy         AXA         None     Geraldine     Discussion of Compass         Application             Insurance         STRAT Client          http://info.compassmc.com/d
                                      Fox           client experiences in         Development/                              Experiences.ppt       ownload.asp?download=/dms
                                                    outsourcing                   Application                                                     /docs\DMSDOC2354.ppt
                                                                                  Management
Strategy         AXA         None     Anne-         Discussion of Compass         Application             Insurance         STRAT APP Portfolio   http://info.compassmc.com/d
                                      Francoise     pre-outsourcing Application   Development/                              Review.ppt            ownload.asp?download=/dms
                                      Fighiera      Portfolio Review              Application                                                     /docs\DMSDOC2353.ppt
                                                                                  Management
Strategy         Canadian    None     Dawn Willis   Establishing proxy pricing    All                     Forestry          STRAT CAN Proxy       http://info.compassmc.com/d
                 Forestry                           for IT services                                                         Price.ppt             ownload.asp?download=/dms
                                                                                                                                                  /docs\DMSDOC2352.ppt
                                                            Outsourcing Implementation
Category           Client   Vendor     Author        Description                    Scope                   Client Industry   Document Name             DMS LINK

RFP Review     Toronto      Digital    Geraldine     Final review of the RFP        General                 Hospital          RFP Response &            http://info.compassmc.com\d
               Hospital                Fox           response evaluation and                                                  Contract Review.doc       ownload.asp?download=\dms
                                                     contract negotiations                                                                              \docs\dmsdoc1577.doc

RFP Review     Air Canada   Various    Dawn Willis   Describes the approach to      General                 Airline           Evaluation                http://info.compassmc.com\d
                                                     evaluating vendor                                                        Approach.doc              ownload.asp?download=\dms
                                                     responses to RFP                                                                                   \docs\dmsdoc1578.doc

RFP Review     Air Canada   Various    Dawn Willis   RFP response evaluation        General                 Airline           RFP Response              http://info.compassmc.com\d
                                                     spreadsheet                                                              Evaluation                ownload.asp?download=\dms
                                                                                                                              Spreadsheet.xls           \docs\dmsdoc1579.xls

RFP Review     Air Canada   Various    Dawn Willis   RFP response evaluation        General                 Airline           RFP Response              http://info.compassmc.com\d
                                                     spreadsheet to record                                                    Evaluation – Questions,   ownload.asp?download=\dms
                                                     issues and concerns.                                                     Gaps, Omissions.xls       \docs\dmsdoc1580.xls

RFP            University   HP         Dawn Willis   Master Service Schedule        Desktop, Servers,       Hospital          MSS CAN DT HD SRVS        http://info.compassmc.com\d
Development:   Health                                agreement                      Help Desk, NW                             NW.xls                    ownload.asp?download=\dms
MSS            Network                                                                                                                                  \docs\dmsdoc2332.xls


RFP            BC-HYDRO     Accentur   Dawn Willis   Master Services Schedule       IT services,            Energy            MSS CAN IT CC FS          http://info.compassmc.com/d
Development:                e                        for IT services, Purchasing,   Purchasing, Human                         PUR HR BLD.xls            ownload.asp?download=/dms
MSS                                                  Human Resources,               Resources, Customer                                                 /docs\DMSDOC2359.xls
                                                     Customer Care, Financial       Care, Financial
                                                     Services, Building             Services, Building
                                                     Services.                      Services
RFP            Canadian     None       Dawn Willis   Master Services Schedule       IT services, Payroll,   Forestry          MSS CAN PR AP IT.xls      http://info.compassmc.com/d
Development:   Forestry                              for IT services, Payroll,      Accounts Payable                                                    ownload.asp?download=/dms
MSS                                                  Accounts Payable.                                                                                  /docs\DMSDOC2358.xls

RFP Review     Air Canada   Various    Dawn Willis   Executive summary of           General                 Airline           RFP Evaluation            http://info.compassmc.com\d
                                                     review of responses to                                                   Executive Summary.doc     ownload.asp?download=\dms
                                                     RFP                                                                                                \docs\dmsdoc1581.doc

RFP Review     Air Canada   Various    Dawn Willis   Questions to use with the      General                 Airline           RFP Response              http://info.compassmc.com\d
                                                     Response Evaluation                                                      Evaluation                ownload.asp?download=\dms
                                                     spreadsheet.                                                             Questions.doc             \docs\dmsdoc1582.doc

RFP            Air Canada   Various    Canada        RFP: Introduction,             General                 Airline           RFP CHAP 1-Overview       http://info.compassmc.com\d
Development                                          overview of requirements                                                 and General Req.doc       ownload.asp?download=\dms
                                                     and general instructions                                                                           \docs\dmsdoc1585.doc
                                                    Outsourcing Implementation
Category         Client    Vendor    Author   Description             Scope              Client Industry   Document Name          DMS LINK

RFP           Air Canada   Various   Canada   RFP: Central Services   Central Services   Airline           RFP CHAP 2-Central     http://info.compassmc.com\d
Development                                                                                                Services.doc           ownload.asp?download=\dms
                                                                                                                                  \docs\dmsdoc1586.doc

RFP           Air Canada   Various   Canada   RFP: Help Desk          Help Desk          Airline           RFP CHAP 3-            http://info.compassmc.com\d
Development                                                                                                HelpDesk.doc           ownload.asp?download=\dms
                                                                                                                                  \docs\dmsdoc1587.doc


RFP           Air Canada   Various   Canada   RFP: Mainframe Data     Mainframe Data     Airline           RFP CHAP 4-Mainframe   http://info.compassmc.com\d
Development                                   Centre                  Centre                               Data Centre.doc        ownload.asp?download=\dms
                                                                                                                                  \docs\dmsdoc1588.doc


RFP           Air Canada   Various   Canada   RFP: Desktop Services   Desktop Services   Airline           RFP CHAP 5-Desktop     http://info.compassmc.com\d
Development                                                                                                Services.doc           ownload.asp?download=\dms
                                                                                                                                  \docs\dmsdoc1589.doc


RFP           Air Canada   Various   Canada   RFP: Mid Range Data     Mid Range          Airline           RFP CHAP 6-Mid         http://info.compassmc.com\d
Development                                   Centre Services                                              Range Data Centre      ownload.asp?download=\dms
                                                                                                           Services.doc           \docs\dmsdoc1590.doc


RFP           Air Canada   Various   Canada   RFP: Network Services   Network Services   Airline           RFP CHAP 7-Network     http://info.compassmc.com\d
Development                                                                                                Services.doc           ownload.asp?download=\dms
                                                                                                                                  \docs\dmsdoc1591.doc


RFP           Air Canada   Various   Canada   RFP: Application        Application        Airline           RFP CHAP 8-            http://info.compassmc.com\d
Development                                   Maintenance             Maintenance                          Application            ownload.asp?download=\dms
                                                                                                           Maintenance.doc        \docs\dmsdoc1592.doc


RFP           Air Canada   Various   Canada   RFP: Application        Application        Airline           RFP CHAP 9-            http://info.compassmc.com\d
Development                                   Development             Development                          Application            ownload.asp?download=\dms
                                                                                                           Development.doc        \docs\dmsdoc1593.doc
                                                              Outsourcing Governance
Category        Client       Vendor   Author        Description                Scope                   Client Industry   Document Name            DMS LINK

Governance   Canadian        None     Dawn Willis   Discussion of issues re    All                     Forestry          GOV Management           http://info.compassmc.com/d
             Forestry                               Management                                                           Framework.ppt            ownload.asp?download=/dms
                                                    Framework                                                                                     /docs\DMSDOC2351.ppt

Governance   Canadian        None     Dawn Willis   Discussion re measuring    All                     Forestry          GOV Measure              http://info.compassmc.com/d
             Forestry                               satisfaction with vendor                                             Satisfaction.ppt         ownload.asp?download=/dms
                                                    performance                                                                                   /docs\DMSDOC2350.ppt

Governance   Canadian        None     Dawn Willis   Discussion re              All                     Forestry          GOV Penalties.ppt        http://info.compassmc.com/d
             Forestry                               implementing penalties                                                                        ownload.asp?download=/dms
                                                    and credits                                                                                   /docs\DMSDOC2349.ppt

Governance   Canadian        None     Dawn Willis   Discussion regarding       All                     Forestry          GOV Retained             http://info.compassmc.com/d
             Forestry                               construction of Retained                                             Function.ppt             ownload.asp?download=/dms
                                                    Function                                                                                      /docs\DMSDOC2348.ppt

Governance   Cable &         IBM      Geraldine     Final presentation on      All                     Telcom            Review of Governance,    http://info.compassmc.com/d
             Wireless                 Fox           Relationship, Process                                                Process and              ownload.asp?download=/dms
                                                    and Procedure review                                                 Procedure.ppt            /docs\DMSDOC1236.ppt

Governance   Cable &         IBM                    Interview questionnaire    All                     Telcom            Questionnaires for       http://info.compassmc.com/d
             Wireless                               for Process & Procedure                                              process and Procedure    ownload.asp?download=/dms
                                                    review                                                               Review.doc               /docs\DMSDOC1237.doc

Governance   Federal         Sprint   Geraldine     Final report on Process    All                     Banking           Review of Processes –    http://info.compassmc.com/d
             Reserve                  Fox           and Vendor                                                           Network.doc              ownload.asp?download=/dms
                                                    Management review                                                                             /docs\DMSDOC1595.doc

Governance   Federal         Sprint                 Final presentation on      All                     Banking           Review of Processes –    http://info.compassmc.com/d
             Reserve                                Process and Vendor                                                   Network.ppt              ownload.asp?download=/dms
                                                    Management review                                                                             /docs\DMSDOC1596.ppt

Governance   Calgary         IBM      Geraldine     Report on one day SLA      All                     Health Care       SLA Workshop             http://info.compassmc.com/d
             Health Region            Fox           workshop                                                             Review.doc               ownload.asp?download=/dms
                                                                                                                                                  /docs\DMSDOC1597.doc

Governance   Bank of         IBM      Geraldine     Review of outsourcing      All                     Banking           Review of Outsourcing    http://info.compassmc.com/d
             Canada                   Fox           contract terms and                                                   Contract.doc             ownload.asp?download=/dms
                                                    conditions                                                                                    /docs\DMSDOC1598.doc

Governance   Cable &         IBM      Geraldine     Governance review for      Mainframe, Midrange,    Telecom           GOV UK Process and       http://info.compassmc.com/d
             Wireless                 Fox           C&W and IBM contract       Desktop and Help Desk                     Procedure Review 2.doc   ownload.asp?download=/dms
                                                    for Mainframe,                                                                                /docs\DMSDOC2337.doc
                                                    Midrange, Desktop and
                                                    Help Desk
Governance   AstraZeneca     IBM      Geraldine     Total Governance           Desktop, Help Desk,     Pharmaceuticals   GOV UK Process and       http://info.compassmc.com/d
                                      Fox/ Dawn     review for AZ and IBM      Network                                   Procedure Review.doc     ownload.asp?download=/dms
                                      Willis        Contract                                                                                      /docs\DMSDOC2345.doc
                                                            Outsourcing Value Analysis
Category        Client      Vendor    Author         Description                 Scope                     Client Industry   Document Name           DMS LINK

OVA Final   University      HP        Bob            Project to identify         Desktop, LAN, Servers     Health Care       OVA CAN DT LAN          http://info.compassmc.com\d
Report      Health                    Mathers        Indicative Market Prices                                                SVRS.ppt                ownload.asp?download=\dms
            Network                                  for a revised set of                                                                            \docs\dmsdoc2326.ppt
                                                     services to be provided
                                                     by HP & validate that the
                                                     service scope and
                                                     service levels identified
                                                     by UHN are in line with
                                                     industry standards
OVA Final   AMP             CSC       Ian Leask      Benchmark of UK             Mainframe, Midrange,      Insurance         OVA UK MF MID DT        http://info.compassmc.com\d
Report                                               outsourcing deal in         Desktop, Help Desk,                         HD.ppt                  ownload.asp?download=\dms
                                                     second year                 Network                                                             \docs\dmsdoc2327.ppt


OVA Final   Dejardins       Bell      Chris Coffin   Network OVA                 Network                   Bank              OVA CAN NW.ppt          http://info.compassmc.com\d
Report                      Connexi                                                                                                                  ownload.asp?download=\dms
                            m                                                                                                                        \docs\dmsdoc2329.ppt


OVA Final   WSIB            IBM       Dawn Willis    Mid term OVA review of      Desktop                   Government        Review of Outsourcing   http://info.compassmc.com\d
Report                                               outsourcing relationship                                                Relationship.doc        ownload.asp?download=\dms
                                                     and pricing                                                                                     \docs\dmsdoc1599.doc


OVA Final   United Health   IBM       Dawn           2002 OVA review of          Mainframe                 Healthcare        OVA Mainframe &         http://info.compassmc.com\d
Report      Care                      Willis/John    Mainframe (and sundry)                                                  Governance              ownload.asp?download=\dms
                                      Schick         outsourcing deal with                                                   Strategy.ppt            \docs\dmsdoc1600.ppt
                                                     recommendations on
                                                     Governance and
                                                     renegotiation strategy
                                                     options
OVA Final   AMP             CSC       Ian Leask      2001 OVA review of          Datacentre, Desktop,      Insurance         OVA Review Full         http://info.compassmc.com\d
Report                                               Datacentre, Desktop,        Help Desk, Network                          Scope.doc               ownload.asp?download=\dms
                                                     Help Desk, Network                                                                              \docs\dmsdoc1601.doc

OVA Final   AMP             CSC       Ian Leask      2003 benchmark of           Mainframe, Midrange,      Insurance         OVA UK MF MID NW        http://info.compassmc.com\d
Report                                               contract                    Desktop, Network (Voice                     DT.doc                  ownload.asp?download=\dms
                                                                                 and Data)                                                           \docs\dmsdoc2331.doc

OVA Final   WSIB            IBM       Chris Coffin   Benchmark of the IBM        Desktop                   Government        OVA CAN DT.doc          http://info.compassmc.com\d
Report                                               Networkstation                                                                                  ownload.asp?download=\dms
                                                     Management contract                                                                             \docs\dmsdoc2333.doc

OVA Final   Desjardins      Bell/     Anton          Help Desk OVA               Help Desk                 Bank              OVA CAN HD.ppt          http://info.compassmc.com\d
Report                      Connexi   Kritzinger     (French)                                                                                        ownload.asp?download=\dms
                            m                                                                                                                        \docs\dmsdoc2335.ppt
                                                      Outsourcing Value Analysis
Category        Client    Vendor   Author      Description             Scope                    Client Industry   Document Name         DMS LINK

OVA Final   Cable &       IBM      David       Final OVA report for    Application              Telecom           OVA UK AD AM.doc      http://info.compassmc.com/d
Report      Wireless               Locke/      C&W and IBM for         Development and                                                  ownload.asp?download=/dms
                                   Frank       AD/AM services          Application Management                                           /docs\DMSDOC2338.doc
                                   Mazucco
OVA Final   AstraZeneca   IBM      Ian Leask   Executive Summary for   Desktop, Help Desk,      Pharmaceuticals   OVA UK Executive      http://info.compassmc.com/d
Report                                         AZ * IBM contract       Network                                    Summary.doc           ownload.asp?download=/dms
                                                                                                                                        /docs\DMSDOC2344.doc

OVA Final   Bradford &    IBM      Ian Leask   Final OVA report for    Mainframe, Midrange,     Banking           OVA UK MF MID DT      http://info.compassmc.com/d
Report      Bingley                            B&B and IBM contract    Desktop and Servers                        SVRS.doc              ownload.asp?download=/dms
                                               for Mainframe,                                                                           /docs\DMSDOC2343.doc
                                               Midrange, Desktop and
                                               Servers
OVA Final   BellSouth     EDS      Steve       Final OVA report for    Desktop                  Telecom           OVA US DT.doc         http://info.compassmc.com/d
Report                             Powers      Bellsouth and EDS for                                                                    ownload.asp?download=/dms
                                               Desktop Services                                                                         /docs\DMSDOC2341.doc

OVA Final   Bellsouth     EDS      Steve       Final OVA report for    Help Desk                Telecom           OVA US HD.doc         http://info.compassmc.com/d
Report                             Powers      Bellsouth and EDS for                                                                    ownload.asp?download=/dms
                                               Help Desk Services                                                                       /docs\DMSDOC2340.doc

OVA Final   BellSouth     EDS      Doran       Final OVA report for    Midrange                 Telecom           OVA US MID.doc        http://info.compassmc.com/d
Report                             Boroski     Bellsouth and EDS for                                                                    ownload.asp?download=/dms
                                               Mid range Services                                                                       /docs\DMSDOC2329.doc

OVA Final   AstraZeneca   IBM      Ian Leask   Final OVA report for    Desktop, Help Desk,      Pharmaceuticals   OVA UK HD DT NW.doc   http://info.compassmc.com/d
Report                                         benchmark of the        Network                                                          ownload.asp?download=/dms
                                               outsourcing contract                                                                     /docs\DMSDOC2346.doc
                                               between AZ & IBM for
                                               Desktop, Help Desk,
                                               Network

				
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