Facilitation by Tommydorman


									                       Cal Corps Public Service Center
                                                                                  Education for Justice
                               http://calcorps.berkeley.edu | 505 Eshleman | (510) 642-3916 | ccorps@berkeley.edu

                  Group brainstorming and decision-making is the most democratic and rewarding way to

                  move forward in an organization. Facilitation allows for meaningful participation and
                  innovative collaboration. As a result, volunteers gain more   ownership and become
                  invested in the group and its future.

               literally means to make easy, to smooth the process of. As a facilitator you are:
                   • A consultant who designs work sessions with a specific focus or intent.
                  • An advisor to bringing out the full potential of working groups.

                  • A provider of processes and techniques that can get work
                    done quickly and effectively in a group environment.                  Master the Art of Facilita-
                  • A person who keeps a group meeting on track.                          tion!
                                                                                          Attend a Cal Corps training on
                  • Someone who helps resolve conflict.                                   Facilitation Skills—See web-
                                                                                          sites: http://www2.hawaii.
                  • Someone who draws out participation from everyone.                    edu/~jharris/facilitation.html
                  • Someone who organizes the work of a group.                            awc/awcgate/
                                                                                          facilitation/4122.htm# basics
                  • Someone who makes sure that the goals are met.

                  • Someone who provides structure to the work of a group.

                  • Someone who protects the work of a group from the overhead of a group.
               If the smoothness of the meeting leans on one thing, it would be how prepared you are.
                    • Be organized and have all needed materials
                    • Create a written agenda with the co-facilitator
                             In your agenda, explicitly state the goal for each topic. (Ex. Dialogue, Brainstorm ideas)
                             Clearly communicate the goals in the meeting and link them to all the activities.
                             Take into consideration the audience’s expectations, various learning styles and ways to
                             engage the participants.
                             Always include reflection and plus/delta at the end of each meeting to modeling
                             expectation for feedback.
                    • Make trouble-shooting plans for media troubles, extra time, emergencies, etc
                    • Come early to set-up the room. Check the temperature, arrange the chairs and review the

                                                        *Excerpt from: http://www.au.af.mil/au/awc/awcgate/facilitation/4122.htm#17b
               Effective facilitation incorporates everyone’s voice and understands that group problems need group so-
               lutions. All participants are active agents in the group. As a result, volunteer become more committed to
               the group and are likely to continue with the organization.

               Speaking Skills
               Facilitation moves with the process of the discussion while keeping focus the goal and topic. Thus, one
               uses very different speaking skills than those used in a speech or lecture.
                   • Ask the right question at the right time based on objectives of that session or activity

                   • Paraphrase and use open-ended questions instead of summarizing or using close-ended questions
                   • Challenging group/individuals (in non-aggressive manner) at appropriate times
                   • Use 7-second rule for responses so people have time to process the question
                   • Be aware of the importance of inclusive, inviting language
                   • Include reflections to encourage participants to answer “What? So What? Now What?”
                   • If feel anxiety, remember it decreases with practice and models good risk taking
                   • Model good listening skills
               Awareness Skills
               Through watching and listening, the facilitator learns about the group and can then shape the meeting to
               increase participation, efficiency and clear communication.
                   • Acknowledge your own assumptions about the group’s learning style, the outcome of meeting,
                   • Create a safe space by affirming everyone’s voice and presence and agreeing on group rules
                   • Always watch group dynamics. Who’s talking? How’s the energy level? How can this be changed?
                   • Be flexible, but stick to the mission. Listen and consider group needs, concerns and ideas
                   • Acknowledge others’ contributions by publicly thanking them for their input and efforts
                   • Capitalize on teachable moments by sharing with the group the comment or activity’s significance
                   • Be sensitive to time constraints.
               Engagement Skills
               A major function of facilitation is to keep a meeting focused and moving, and to ensure even participa-
                   • Format meetings to be interactive and participative
                   • Host small group and large group discussions with prompted open-ended questions
                   • Include a variety of exercises taking into consideration various learning styles
                   • Use visuals and blackboards to post comments, illustrate goals or activities, etc
                   • To encourage outside meeting engagement, include resources for more in-depth look at topics,
                       sign-up lists for related events and the facilitator’s contact information when available.
               Co-facilitator Skills
               Co-facilitating adds variety, various perspectives and more structure when done correctly.
                   • Clearly communicate goals and clarify roles before the meeting
                   • Accentuate strengths of the other person
                   • Keep time for the person leading
                   • Provide feedback for each other during and after session
                   • Assists co-facilitator through handing out material, writing comments on the board, etc.
                   • Act as floater during small groups to listen in on conversations
                   • Avoid asking questions on top of co-facilitator’s questions which leads to confusion

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