Last Updated October 24, 2011 Blackbaud, Inc. The Raiser’s Edge 7.91.5056, Patch Readme The patch readme lists the issues resolved in each patch. It’s updated one business day after the patch is released. 7.91.5056, patch 27 The Raiser's Edge 7 BB723924 The Raiser's Edge hangs when running eReceipts When running eReceipts through Mail, The Raiser's Edge hangs and never processes the receipts after choosing to update the receipt information. This also occurs when re-issuing receipts and choosing to update receipt information in the database. 7.91.5056, patch 26 The Raiser's Edge 7 BB347786 Error: Adobe Reader could not open 'File Name' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded) when report written in Crystal Reports XI is exported from Queue when the report written in Crystal Reports XI is exported from Queue Error: Adobe Reader could not open 'File Name' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). BB706199 Export hangs when exporting address processing information When exporting address information from the Address Processing category, export hangs for approximately 75 hours. BB714359 Pledge payment totals are incorrect in Pledge Status Report when filtering on currency Pledge payment totals are incorrect in Pledge Status Report when filtering on currency via Tools, User Options, Reports, Gift Preferences BB720208 User database sessions lock prior to the expiration of the fifteen (15) minute inactivity timeout or when logging into The Raiser's Edge for the first time of the day or after a computer reboot This issue may present itself in a few possible scenarios: For Windows users that do not have rights to make changes to the registry, these users will not be timed out if they use File, Exit and then attempt to launch The Raiser's Edge after 15 minutes of inactivity. For Windows users that access The Raiser's Edge on a terminal server where User Account Control (UAC) has been disabled, it is possible for a user to experience BB721206 Backup and Maintenance tasks fail for databases attached to SQL Server 2008 R2 Express Backup and maintenance tasks, created by the Blackbaud Management Console (BMC), fail to execute even after the SQL Server 2005 Backward compatibility components are installed on the database server. Errors will also occur when running backup or maintenance tasks if SQL Server 2008 R2 Express is the first SQL instance installed on the database server. BB722991 Cash gift is not applied to the oldest pledge/recurring gift in gift batch When the 'Automatically apply gifts to pledges and recurring gifts' checkbox is marked on the Commit Gift Batch screen, the gift is not applied to the oldest pledge/recurring gift. 7.91.5056, patch 25 The Raiser's Edge 7 BB725054 The Raiser's Edge hangs when opening a constituent record The Raiser's Edge users notice that when opening a constituent record the program will hang on that particular record with an hour glass before any actions can be taken. This can occur when there are constituent user defined business rules created in Config > Business Rules. BB725669 Written Off Report and/or Campaign Report hang After upgrading to patch 21, the Written Off Report and the Campaign Report will hang. This occurs for all users and at all workstations. 7.91.5056, patch 23 The Raiser's Edge 7 BB29404 Error: Invalid property value when printing, previewing, or exporting a report When previewing, printing, or exporting a report, users receive Error: Invalid property value when using a specific printer. This error occurs when an invalid printer has been selected, no default printer is specified, or no printer is installed on the machine. BB474050 Error in File C:\Program Files\Blackbaud\The Raisers Edge 7\RPT\ReRep####.rpt:Invalid printer specified. (513) when printing reports Error in File C:\Program Files\Blackbaud\The Raisers Edge 7\RPT\ReRep####.rpt: Invalid printer specified. (513) BB567062 Error: Error processing report: Printer error when previewing reports in The Raiser's Edge The error: Error processing report: Printer error may occur when previewing or printing reports in Terminal Services and Windows Server 2008. BB714817 Default tributes set in batch do not load Defaults can be set up for a certain Honor/Memorial to default for gifts in a batch. This will allow users to use one batch for all tribute gifts that are going to the same Honor/Memorial constituent. When Honor/Memorial defaults are set on the Defaults tab of the batch setup, they are not auto-filling in the batch and the gifts entered into the batch will not be linked to the Honor/Memorial listed in the default. After committing a batch of gifts and browsing to the gift record, users may notice that there is no Tribute information listed. BB722771 Constituent Profile Report hangs when including Honor/Memorial Giving History on the Profile Contents Tab When running a constituent profile report, if Honor/Memorial Giving History is selected on the Profile Contents Tab, and the constituent has split gifts, the report hangs and takes a long time to process. BB723299 Error: Invalid File Format when importing Standing Orders for Bank of Scotland (UK Version) Error: Invalid File Format when importing 7.91.5056, patch 21 NetSolutions (RE) BB720557 IATS communication regarding URL/IP Address change During the first half of 2011, IATS sent messages to our mutual clients advising them of a pending change to IATS URL/IP Addresses. The communication also suggested that clients update their internal systems accordingly to adjust for this change. Blackbaud applications are the 'internal systems' that require adjusting, so it is our responsibility to make changes as necessary. The Raiser's Edge 7 BB716412 Error: RE7 has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available ernet Explorer 9 is installed. When looking in the Windows Event Viewer Application Log, users may see the following Application error Descriptions: Faulting application name: RE7.exe, version: 791.5056.0.0, time stamp: 0x4af9d8d2 Faulting module name: mshtml.dll, version: 9.0.8080.16413, time stamp: 0x4d4cefa9 BB719437 The program hangs when running reports and mailings after updating to SQL Server 2008 SP2 The Raiser's Edge hangs when running reports and mailings, such as Pledge Status Reports, Pledge Reminders, etc. This occurs after updating the SQL instance to SQL 2008 SP2. BB720153 Intelligent Mail Barcodes are too small The USPS requires that the Intelligent Mail Barcode is printed in USPS4CB font at 16 point. Anything other than this is not a valid barcode. BB720317 Error message: General ODBC Error: [SQL Server Driver][SQL Server]Invalid object name 'DBO.tmp[Number]'. Native Error:208 When printing or previewing a 12-field membership card, if two membership attributes are selected, users receive the following error on all work stations: Error message: General ODBC Error: [sQL Server Driver][SQL Server]Invalid object name 'DBO.tmp[Number]'. Native Error:208 BB720557 IATS communication regarding URL/IP Address change During the first half of 2011, IATS sent messages to our mutual clients advising them of a pending change to IATS URL/IP Addresses. The communication also suggested that clients update their internal systems accordingly to adjust for this change. Blackbaud applications are the 'internal systems' that require adjusting, so it is our responsibility to make changes as necessary. BB722069 Keystroke skipped when entering data into first field after state field in Batch While in Batch, users will need to enter biographical information such as address. When entering data into the field directly after state, the first keystroke is skipped when the state entry has been selected from the drop-down list instead of the full state abbreviation being entered. 7.91.5056, patch 20 The Raiser's Edge 7 BB710347 Is The Raiser's Edge compatible with Microsoft Office 2010 or Microsoft Office 2011 for Mac? en purchasing new hardware and installing or upgrading third-party software. We do not test all third-party products with our software. We consider our access to each product, its usage by our customers, and the most current release when we plan our testing. BB722053 Supervisor (VJASuper) field left blank after importing Volunteer Job Assignments After completing a Volunteer Job Assignment import the Supervisor field is blank. This occurs when the field is included in the Import and mapped correctly. The import completes successfully without an errors or exceptions. 7.91.5056, patch 19 The Raiser's Edge 7 BB719909 Error: No records meet specified criteria when running R68 report (UK version) Gifts missing from R68 report when gifts are Qualified for Gift Aid Gifts missing from R68 report when valid declaration exists 7.91.5056, patch 18 NetSolutions (RE) BB720757 Error: RE7.exe has stopped working. Windows can check online for a solution to the problem when unchecking Use Defaults in a NetEvents page on Windows 7 workstations This error may be received in RE:NetSolutions when deselecting the 'Use Defaults' option on the Page Style page when on a Windows 7 workstation. This error may occur in both new or existing NetEvents pages for all users accessing the NetSolutions: Web Event Wizard in this operating system. The Raiser's Edge 7 BB507236 Emails from Raiser's Edge 7 Queue have malformed headers and are blocked by spam filters Emails from Raiser's Edge 7 Queue have malformed headers BB568244 Fund-an-Item transactions do not download Fund-an-Item transactions do not download when using the AuctionMaestro Pro Integration in The Raiser's Edge. This happens when the fund that exists in AuctionMaestro Pro does not match the fund record from The Raiser's Edge. BB710554 Scheduled queues not sending out email Queue will perform any action for a scheduled queue except email BB719035 NACHA file is only created in PPD format When creating direct debit files in Batch, a NACHA file is sent to the bank containing the information about the direct debits. Currently, the NACHA file is only created using PPD (Personal) format. NACHA regulations have recently changed requiring four formats to be needed: CCD (Corporate), PPD (Personal), WEB (Web gifts), and TEL (Telephone). BB720079 Login is slow if landing page contains a profile display part Login is slow if the login part directs the user to a page with a profile display part. 7.91.5056, patch 16 NetSolutions (RE) BB718451 Credit card number displayed in plain text on net donor confirmation page On NetDonors donation confirmation page the user's credit card number is displayed in full and in plain text. The Raiser's Edge 7 BB713125 Event Summary Report totals incorrect when excluding Attributes When using the filter to exclude records with a specific Attribute in the Event Summary Report, the report totals reflect the accurate figures for Total Income, but do not display accurate figures for the Invited, Registered, and Attended totals. The records with those Attributes are incorrectly not excluded when calculating the Invited, Registered, and Attended totals. BB716698 No message appears when merging documents in Export when no records are found that meet specified criteria not merge the main document with the data source because the data records were empty or no data records matched your query options.' 7.91.5056, patch 15 The Raiser's Edge 7 BB543146 Error: The amount soft credited to a single constituent cannot be greater than the gift amount. Please reenter the amount. when adding a new pledge and a pledge payment in the same gift batch Users receive the error: The amount soft credited to a single constituent cannot be greater than the gift amount. Please reenter the amount occurs when adding a new pledge and a pledge payment in the same gift batch and constituents have a relationship that is automatically soft credited for the constituent's gifts. 7.91.5056, patch 14 The Raiser's Edge 7 BB702539 Error: RE7 has encountered an error and needs to close when exporting the Alumni Class Analysis report to Excel When exporting the Alumni Class Analysis report to any of the Excel formats, users receive a 'RE7 has encountered an error and needs to close' error message. This occurs when exporting from File > Export as well as directly from the report preview screen. BB704805 Error: RE7.exe has stopped working. Windows can check online for a solution to the problem. or Error: RE7.exe has encountered a problem and needs to close. We are sorry for the inconvenience when exporting an Honor/Memorial Gift Report in Excel format When exporting an Honor/Memorial Gift Report or Analytical reports in Excel format, users receive one of the following error messages: Error: RE7.exe has stopped working. Windows can check online for a solution to the problem. Error: RE7.exe has encountered a problem and needs to close. We are sorry for the inconvenience. BB717738 Total Gift Amount is incorrect when filtered by Package Description When placing Total Gift Amount from Summary Information, Gifts in Query output, the amount is incorrect when this field is filtered by Package, Description Not One of. The amount is double the correct amount for some constituents. 7.91.5056, patch 13 The Raiser's Edge 7 BB548366 Error: [Exception] System.ApplicationException: Error fetching records (DoSearch()): Too many client tasks. The following error displays when logging into Blackbaud NetCommunity as a user linked to a constituent record in The Raiser's Edge, accessing pages which contain parts that are integrated with The Raiser's Edge, or sending an email message to a constituent-based list. The error occurs when the number of Jet threads passed to the RE7Service exceeds the maximum number of available threads. Can also show up as the exception: The Microsoft Jet database engine stopped the process because you and another user are attempting to change the same data at the same time. 7.91.5056, patch 12 The Raiser's Edge 7 BB601064 No results populate when querying on newsletter subscribers for Blackbaud NetCommunity in Raiser's Edge When querying on newsletter information that exists on the Blackbaud NetCommunity tab, users receive no results. BB710736 Decline Code: Invalid Card Number when processing recurring gift payments in Raiser's Edge Recurring gift payments for gifts generated through NetCommunity are rejected as Invalid Card number in The Raisers Edge when using ICVerify as the processor. Gifts entered manually in Raiser's Edge are not affected. BB713013 Batch defaults do not load when a pledge installment schedule default is set When working in batch, users can set up defaults for field and mark them as hidden. When a Fund or GL Post Status default is chosen and the field is marked as hidden, the defaults do not load. This results in an Error: Required Field Missing: Fund or GL Post Status. BB713908 Error: Data Type conversion error Error: Data Type conversion error: OK Error: No Records Processed: OK Error: Runtime error '-2147219869 (8040663)': Abnormal termination sequence, make sure closedown has been called on all objects. Occurs when creating EFT File within Raiser's Edge from Batch with a Finder Number. 7.91.5056, patch 10 NetSolutions (RE) BB712599 Error: The page cannot be displayed when registering for a NetEvent When registering for an online NetEvent, users may receive a 'The page cannot be displayed' error message. The error appears after entering credit card information and clicking Purchase. The information from the online registrant is not available for download as a Special Event Registrations, but it is available as a Constituent Registration. The Raiser's Edge 7 BB707311 Error: [Exception] System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. when sending email When sending an email message to a constituent list, you get the exception of [Exception] System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. BB712679 Blue screen error appears and machine reboots when right-clicking and selecting Print in the Seats frame of the Seating window of an Event record When working in RE:Events, you can print a Seating Validation report from directly within the Event record by right-clicking in the Seats frame of the Seating window and selecting Print. On a Windows 7 machine, the user may receive a blue screen error which will cause the machine to reboot. 7.91.5056, patch 9 The Raiser's Edge 7 BB442568 R68 report hangs R68 report hangs R68 report processes slowly BB711137 Closing The Raiser's Edge does not activate inactivity lockout If a user closes or exits The Raiser's Edge by clicking the red 'X' in the top right hand corner, the inactivity lockout does not activate. After 15 minutes, the user can double click The Raiser's Edge icon to launch the program and will not be prompted to re-enter their password. 7.91.5056, patch 8 The Raiser's Edge 7 BB348476 Error: The installation of the patch has failed (ErrorCode = [number]) when installing the cumulative patch file When installing a patch, the user may receive one of the following error messages: The installation of the patch has failed (ErrorCode = 1603) The installation of the patch has failed (ErrorCode = 1625) The installation of the patch has failed (ErrorCode = 1618) The installation of the patch has failed (ErrorCode = 1640) The installation of the patch has failed (ErrorCode = 1635) When the error appears, the installation fails. BB708596 Error: An error occurred while linking records. Number of records linked to MatchFinder:# when running the Cross Reference Tool This solution explains why this error occurs in Raiser's Edge when running the MatchFinder Cross Reference. BB709602 Short codes 86100 or 88100 no longer available when sending Text Messages (UK version) Short codes 86100 or 88100 no longer available when sending Text Messages (UK version) BB710386 How to limit gift aid reclaim period to 4 years As of the 6th April 2010, the gift aid reclaim period will drop from 6 years to 4 years. At present Raiser's Edge has this hard coded to 6 years. BB710647 Error: BBTree add object error: 457 This key is already associated with an element of this collection. error adding key: (x#) Occurs when opening pledge or recurring gift payments for one constituent. The original pledge/recurring gift may open or it may receive the error. The error occurs when trying to open, edit or delete the payment gift record. 7.91.5056, patch 7 The Raiser's Edge 7 BB707750 Error: An ISO country has not been selected for the preferred address of a credit card gift in your EFT batch. In Configuration, please update your international settings to include all countries for which you process EFT transactions. When creating an EFT transmission file in a Gift batch, the transmission file appears to transmit properly for a few seconds, but then the following error is received: Error: An ISO country has not been selected for the preferred address of a credit card gift in your EFT batch. In Configuration, please update your international settings to include all countries for which you process EFT transactions. 7.91.5056, patch 6 The Raiser's Edge 7 BB709661 Error: The Raiser's Edge cannot connect to the Blackbaud Payment Service when processing credit card gifts in a recurring batch. The error message above is received when attempting to process credit card gifts in a recurring batch that previously had the credit card gifts contained in it authorized. The error may also occur when processing new non-recurring Gift Batches as well. The below solution describes the steps for resolving this issue. BB712591 Duplicate rows appear in Query results when including Specific Preferred Phones fields in the Output Specific preferred phone types and numbers can be output in Query, which prevents the query from having duplicate rows if there are no other one-to-many fields in the query output and the Suppress duplicate rows option is marked in Query options. However, duplicate rows appear when a Specific Preferred Phones field is added to the Output tab of a query. 7.91.5056, patch 5 The Raiser's Edge 7 BB710270 Error: Raisers Edge cannot connect to the Blackbaud Payment Service when processing a batch of credit cards or EFT transmissions after updating to The Raiser's Edge version 7.91.5056.4 After updating to Patch 4 (7.91.5056.4) of The Raiser's Edge, the error 'Error: Raisers Edge cannot connect to the Blackbaud Payment Service. For the secure storage of new or edited credit card number information, The Raiser's Edge requires a connection to the Blackbaud Payment Service. Please check your internet connection and attempt to save the record again' is experienced when attempting to process a batch of credit cards and/or EFT transactions. 7.91.5056, patch 4 RE: Anywhere BB709461 Error: Your session has been terminated by another user logging in as [username]. Occurs when using RE:Anywhere in an environment with Blackbaud Netcommunity. The Raiser's Edge 7 BB706946 AddressFinder moves contact's address to the organization's record. In the latest version of the Data Health Center some contact addresses are being moved to the organization's record. This occurs during the AddressFinder update and for both shared and unshared addresses. It has been documented specifically regarding Individual relationships on an Organization record. BB708590 Active Users list in Blackbaud Management Console shows RE User for all users; Error: This record is currently opened by user [blank] on machine [blank]. You will not be able to save changes. The Active Users section in Blackbaud Management Console allows you to view and disconnect users that are connected to the database. When integrated with Blackbaud NetCommunity or Researcher's Point and accessing the integrations via The Raiser's Edge, the Active Users section in the Blackbaud Management Console shows RE User for all users. Also when accessing a record that is opened by another user, The Raiser's Edge is not showing which user names or machine names in the error message displayed. BB708886 General ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]The INSERT statement conflicted with the FOREIGN KEY constraint "FK_QADDRESSPROCESSING_3". The conflict occurred in database "Database_Name", table "dbo.LOCKCONNECTIONS", column 'LOCKCONNECTIONSID'. Native error:547 [Microsoft][ODBC SQL Server Driver][SQL Server]The statement has been terminated. Native error:3621 Error occurs when querying on address processing fields while integrated with Blackbaud Netcommunity. BB709301 No prompt appears when logging into a machine when you are already logged onto another instance of the Raiser's Edge If you are already logged into The Raiser's Edge once, you should get the following message if you try to log in again on another machine: Error: User (User Name) is already logged in on Machine (Machine Name) Currently, it is possible to open up the Raiser's Edge under the same username on multiple instances of the Raiser's Edge. 7.91.5056, patch 3 The Raiser's Edge 7 BB599666 PDF attachment is blank when sending eReceipts eReceipts are an additional way for users to send donors receipts and gift acknowledgements. When a donor receives an eReceipt, he or she will see an email from the organization and a PDF attachment that contains the actual receipt or gift acknowledgement. Some donors have seen that the PDF attachment is blank. This occurs when the Adobe Reader doesn't recognize the font in the PDF attachment or when the user is accessing the eReceipt from a GMail account. BB707866 Error: CFundDistribution: Init method must be called before using this object when posting to General Ledger When running the Pre-post report or posting to General Ledger, users receive a 'CFundDistribution: Init method must be called before using this object' error message. This happens when posting gifts and adjustments. If posting is done when this error message occurs, it is possible that some transactions were posted to the General Ledger into a Journal Entry batch. 7.91.5056, patch 2 The Raiser's Edge 7 BB568502 Error: The server rejected one or more recipient addresses. The server response was: 550 5.7.1 Unable to relay for firstname.lastname@example.org SMTP email server: servername Port number: 25 Error: The server rejected one or more recipient addresses. The server response was: 550 5.7.1 Unable to relay for email@example.com SMTP email server: servername Port number: 25 7.91.5056, patch 1 The Raiser's Edge 7 BB705834 Error: ''************xxxx' is an invalid credit card number. You cannot process transactions with this number. Would you like to edit it? Occurs when clicking OK to the pledge's Transaction Schedule screen in a gift batch Occurs for pledge gifts made in Blackbaud NetCommunity using an American Express credit card BB709542 Error: Run-time error 53 when adding a new user and using Windows Authentication When adding a new user under Security in Administration, using Windows 7, users receive the following error: Run-time error 53. This occurs when selecting to use Windows Authentication.
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