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Business Development Solutions


A Guide To Achieving Your Business Potential

Introducing our Business


Development Solutions


All the help and advice you need to grow your business potential

If you have the imagination, ambition and energy Our aim is to enable our clients to be entrepreneurial, We don’t take a one-size-fits-all approach. Our

to grow your business in new and exciting ways, innovative and achieve international success. team of Specialist Advisors and Client Executives

this brochure is the perfect starting point. offer a service tailored to your particular business

We do this by providing an extensive portfolio of requirements. However, most programmes have

In it you will find a summary of Invest Northern advice, assistance and support for businesses of eligibility criteria that you will need to meet.

Ireland support across areas such as strategy all sizes within every industry sector.

development, people development, research and Starting with our Business Health Check, we will

development, exporting, energy management and Our programmes have a single, common goal – to put in place a comprehensive plan of action to

e-business. help your business achieve the level of turnover help you increase your competitiveness and

and performance that you believe it is capable of. realise your ambitions.

As Northern Ireland’s leading economic

development agency, we are committed to Business Development Solutions is focused

increasing the wealth and prosperity of Northern on businesses from the manufacturing or

Ireland by delivering expertise and resources to international tradeable service sectors that

accelerate the creation and growth of businesses. have the commitment and capability to grow

in export markets.

Use our extensive

portfolio to energise

your business

At Invest NI we have the expertise to boost

every level of business performance

Here is an overview that will make it easier for you to understand all the ways

we can support business growth and competitiveness.



We have six areas under a central theme of ‘Innovation Through’ and each one details the advice,

assistance and support available for businesses of all sizes within every industry sector.









1

STRATEGIC DEVELOPMENT NIBUSINESS PASSPORT TO EXPORT

INFO.CO.UK

BUSINESS HEALTH CHECK EXPORT SKILLS AND KNOWLEDGE



STRATEGY DEVELOPMENT PROGRAMME MARKET RESEARCH



INNOVATION SERVICE IN-MARKET SUPPORT



DESIGN DEVELOPMENT PROGRAMME MARKET VISITS



PROPERTY SOLUTIONS GRADUATE PLACEMENT



BUSINESS INFORMATION SERVICES





SELECTIVE FINANCIAL ASSISTANCE









PEOPLE DEVELOPMENT RESEARCH AND DEVELOPMENT



PEOPLE EXCELLENCE DIAGNOSIS

NEAR-MARKET PRODUCT

AND PROCESS DEVELOPMENT

AWARENESS WORKSHOPS

INNOVATION INDUSTRIAL RESEARCH

PEOPLE EXCELLENCE CONSULTANCY

THROUGH RESEARCH INFRASTRUCTURE

HUMAN RESOURCE ADVICE



KNOWLEDGE TRANSFER

MENTORING AND NETWORKING



TECHNOLOGY COLLABORATION

BUSINESS IMPROVEMENT

TRAINING PROGRAMME









TECHNICAL AND

TECHNOLOGY AND PROCESS DEVELOPMENT SUSTAINABLE DEVELOPMENT



PROCESS EXCELLENCE

ENERGY



E-BUSINESS AND ICT

ENVIRONMENT



TECHNICAL ADVISORY UNIT

TECHNICAL ADVISORY UNIT





2

Begin with a

Business Health Check

The first step in helping your business grow


The Invest NI Business Health Check is available WHAT IT WILL TELL YOU GET STARTED

to all our clients and will help you create a plan The Business Health Check identifies industry If you believe that your business could benefit

to support the growth, profitability, turnover and benchmarks, key themes and specific areas for from a Business Health Check, please contact

value of your business. It is a vital part of our improvement. This information can then be your Client Executive or Bronagh Doyle,

portfolio and will help you to identify your developed into a personalised improvement plan Business Improvement Services.

corporate goals and priorities. linked to follow-on Invest NI support and advice.

T : 028 9069 8405

Your Client Executive will help you put this plan

HOW IT WORKS E : bronagh.doyle@investni.com

together.

The Business Health Check reviews your

current business performance against similar FREE OF CHARGE

organisations in the UK, Ireland, Europe and The Business Health Check leading to the

beyond. This will identify your strengths and improvement plan will be carried out completely

opportunities for improvement and will help you free of charge. Any Invest NI follow-on support

focus valuable resources on the activities that is subject to further discussion and agreement

will deliver the most benefit. between you and your Client Executive.



By determining what your business improvement

needs are, we can work with you to decide what

level and type of support and advice might

be appropriate.









3

“ We felt the Business Health

Check was a worthwhile exercise,

highlighting areas for improvement

within our business. Our client







“ The Business Health Check

process meant taking the

executive was very helpful

and explained the process









time to stand back and look exceptionally well.

at the direction in which the Chris Dees

business is going; that Complete Beverage Service











was very useful.

Gary Castles, Director

Geoff Castles Boilers









Real business benefits


Real business feedback
“ The Business Health Check

helped us look at all operational

matters of the business with a









fresh pair of eyes.

M Ferguson, Director

Vector Environmental









4

1. STRATEGIC DEVELOPMENT

06

07

2. PEOPLE DEVELOPMENT

08

09

3. TECHNOLOGY AND PROCESS DEVELOPMENT

10

11

4. TECHNICAL AND SUSTAINABLE DEVELOPMENT

12

13

5. RESEARCH AND DEVELOPMENT

14

15

6. PASSPORT TO EXPORT 16

17

Strategic Development

Most businesses manage their day-to-day operations well. What is difficult


is finding the time to step back and look at the longer-term strategic issues,


both internal and external. And yet, if a business does not devote time and


attention to such issues, it leaves itself vulnerable.


Business Challenges Business Benefits Target Audience

The rapid globalisation of commerce All businesses can benefit from developing The portfolio works best for management

is creating both huge opportunities and or refining a strategy that differentiates teams who recognise the need to address

considerable threats for Northern Ireland them from the competition. The planning the strategic issues affecting their business.

businesses. If you ignore opportunities, you process itself will mean gathering key The most successful will be those who are:

may limit the growth of your business and information about the industry sector

• willing to learn;

lose out to competitors who make the most or global trends that may affect the

of such chances. Worse still, ignoring the business’s future. • receptive to guidance from business

threats is a sure route to failure, whether specialists and industry experts; and

through one quick disaster or slow decline. Introducing a culture of continuous • prepared to invest in developing the

development at all levels, identifying how necessary teams at all levels within

Our Strategic Development portfolio helps and where to innovate, improving design their business.

businesses to recognise important strategic competence or securing medium-term

For more information, please contact

issues and develop the skills and processes property needs for business expansion

Denzil Morrow.

to deal with them successfully. Invest NI are just some of the other benefits of

specialists can advise you and help you developing a holistic business strategy. T : 028 9069 8391

access development programmes, market E : denzil.morrow@investni.com

research, business sector information and

For more information on Selective Financial

financial support.

Assistance, please contact your Client

Executive.







6

AREAS OF EXPERTISE



STRATEGY DEVELOPMENT DESIGN DEVELOPMENT PROGRAMME SELECTIVE FINANCIAL ASSISTANCE



To help you develop a sound strategy Invest NI Effective design is a powerful business tool. We offer Invest NI will help clients to explore all commercial

offers one-to-one consultation with a strategy a range of initiatives and programmes that will help funding sources before committing our resources.

expert who will work with you and your you develop design knowledge and skills. Support will be directed towards:

management team over a period of time.

Our Design Development Programme team will Projects which have:

The aim is to develop a strategy that will highlight provide advice on how to harness design to • a strategic focus on markets outside Northern

company strengths and areas for improvements, deliver considerable commercial advantage by Ireland;

and differentiate you from competitors. This will differentiating products and services and by • increased employment, new skills or growth

bring long-term profitability in an increasingly building brand recognition and reputation. in value-added opportunities;

competitive environment. • innovation, advanced technologies and

strengthened design capability;

A key element is developing the strategy skills PROPERTY SOLUTIONS

• accelerated growth or production targets;

of your team to keep the strategic plan up-to-date

Our Property Solutions team can help you become • new, value-added products or services; and

in the future.

more competitive by working with you to find the • university or research linkages.

best solution for your accommodation needs. Businesses that show:

INNOVATION SERVICE

Our support includes providing property market • continuous commitment to becoming

Innovation is key in helping businesses grow and information, property searches and assistance and internationally competitive;

achieve a strong market position. This service aims to site sales. Assistance can be financial or advisory. • linkages between projects and strategic

demystify and build confidence about innovation. corporate objectives; and

• commitment to international standards of

We can help you to identify the area you need to BUSINESS INFORMATION SERVICES

performance.

innovate in, whether services, products, processes,

people, culture or customer related activities. Businesses need accurate and relevant commercial Projects that have a positive impact on the wider

intelligence to help them compete in an economy by:

The Innovation Service will challenge your

increasingly global marketplace. • having strategic importance for their

perceptions and will show you how to create and

business sector;

sustain a culture of innovation by breaking through Our Business Information Services provide access

• offering opportunities to local suppliers

the barriers to creativity, identifying new business to a wealth of published and electronic business

or distributors;

opportunities and converting ideas into profit. information including industry overviews, key

• locating in areas of greatest social need; and

contacts, market information and company profiles.

• focusing on high growth sectors.

7

People Development

Establishing a good strategy with appropriate goals is an important first step

on the path to business success. However, implementing this strategy

successfully depends on the people in your business. The solutions offered

under our People Development portfolio are designed to improve the

competence and motivation of your staff.


Business Challenges Business Benefits Target Audience

Businesses in Northern Ireland can no The benefits of a well-managed and Our portfolio of People Development

longer compete on price alone. To survive motivated workforce include lower staff services will benefit businesses that:

and thrive, businesses must move up the turnover, higher morale and higher

• recognise their people are their best asset;

value chain and offer specialist goods and productivity levels. You can also increase

services that lower-cost competitors cannot. your profitability by differentiating your • plan to maximise the contribution

business from the competition through from them;

This can only happen if staff at all levels excellent customer service. • are receptive to guidance and advice; and

are clear about what they have to do, are

• will invest in and develop the necessary

competent to do it, and are motivated to Excellent customer service depends on

teams at all levels within the business.

perform effectively and to the best of their your people being highly competent and well

abilities. motivated, which, in turn, depends on good For more information, please contact

people management. So to improve your Karan Donnelly.

A workforce that is continuously improving bottom line and business performance, good

T : 028 9069 8398

standards of quality and service will help people management skills are essential.

E : karan.donnelly@investni.com

you stay ahead of your competitors.

This, in turn, will help you achieve longer-

term strategic goals such as customer

satisfaction and increased profitability.







8

AREAS OF EXPERTISE



• human resource strategy; • a highly experienced Interim Manager to deliver

PEOPLE EXCELLENCE DIAGNOSIS

• family business matters; key projects without significantly increasing

The first step in developing people excellence is to overheads;

• recruitment and selection;

identify the people management issues that you • one-to-one executive coaching for Managing

• corporate social responsibility;

need to address. An Invest NI Business Advisor will Directors;

• diversity and work-life balance;

meet with you to discuss this and – using a diagnostic • strategic links with other businesses or people

process – will draw up an action plan listing the • total compensation strategy and systems;

in the private sector;

key areas and solutions for you to prioritise. • benchmarking, networking and HR metrics; and

• collaborative networks to enable small businesses

• best practice training, development and combine their resources to win new business; and

AWARENESS WORKSHOPS Investors in People.

• mentoring programmes for management,

and trade and marketing teams.

Following the diagnosis of your needs, the HUMAN RESOURCE ADVICE

Business Advisor may recommend that you attend

Invest NI has a small team of HR Advisors,

one of our awareness workshops. These are BUSINESS IMPROVEMENT

all of whom have experience of HR management

delivered by external consultants taking an ‘action TRAINING PROGRAMME

in the Northern Ireland private sector. These

learning’ approach and cover:

Advisors can provide you with advice, guidance The Business Improvement Training Programme

• best practice; and signposting on all the main HR issues. can help you improve business performance by

• leadership and strategy; They will also guide you through the support providing practical and financial support for

available in our People Development portfolio. training and development activities. These aim

• performance and reward; and

to raise the skill levels and motivation of your

• compliance, including health and safety, managers and workforce.

recruitment and selection, and employment law. MENTORING AND NETWORKING

Assistance is only available for projects which

Our Business Advisors will provide follow-up support. We can help your business by drafting in experts demonstrate the potential for significant business

to help overcome a problem or barrier to growth improvement.

PEOPLE EXCELLENCE CONSULTANCY such as:

• Non-executive Directors helping companies

If you have a particular people-related issue, we excel in key areas;

can provide experienced industry practitioners to

• advice and signposting for small businesses

support you on a one-to-one basis on a range of

from industry experts;

topics such as:

9

Technology and Process Development

It is widely recognised that improving processes and using resources in

the most productive way will increase capacity and boost the profits of any

business. Our Technology and Process Development portfolio can help you use

business improvement techniques, and deal with e-business, information and

communications technology (ICT) and technical issues.

Business Challenges Business Benefits Target Audience

Businesses trading in a global marketplace Successful businesses increase productivity Our Technology and Process Development

must take advantage of any technology, and efficiency while minimising investment portfolio will benefit businesses that

techniques or new thinking that can sharpen in plant, machinery and equipment. By recognise that improving their processes

their competitive edge. The increasing improving processes and investing in relevant and ICT will help them get the most out

emphasis on environmental issues is also technologies your business will benefit from: of available resources.

affecting both working practices and • increased throughput;

profitability. • increased turnover through release
The support provided by our E-business and

of capacity;
Technical Advisory teams is available to all

Although most businesses can see the businesses in Northern Ireland.

• improved lead times and on-time delivery;

advantages of streamlining processes and

• reduced WIP, scrap, raw material stock

improving systems, they are cautious For more information, please contact

and re-work;

because of the cost implications, concerns Lynne Williams.

over disruption, and a lack of understanding • improved quality and reliability


of processes;
T : 028 9069 8407

of proposed technologies.

E : lynne.williams@investni.com

• improved supplier performance;

The challenge is for businesses to embrace • improved customer relationships and


change and take advantage of the tools that management; and


will deliver success. • improved morale and involvement


of all in continuous improvements.






10

AREAS OF EXPERTISE



PROCESS EXCELLENCE E-BUSINESS AND ICT TECHNICAL ADVISORY UNIT



We can help you choose the right techniques E-business is all about finding smarter ways Our Technical Advisory Unit (TAU) can help you

to improve the performance of your business. to work by using ICT to make your business with technical issues relating to:

These techniques can help you with every aspect processes run more smoothly and efficiently.

• health and safety;

of your operations from customer relationship

You can improve the way you interact with your

management, waste elimination and quality • environmental regulation;

customers and increase customer retention by

management, to supply chain management • engineering and manufacturing; and

using technologies that have a direct impact on

and maintenance of equipment.

the capability of your business and your ability • product and process control and development.

Specific techniques that we can help you to grow.

implement include: The TAU also carries out technical audits,

Invest NI can help you identify and quantify the and can help with sourcing raw materials, product

• Six Sigma; potential benefits that embracing ICT and testing, compliance, quality control, CE marking

e-business can offer. and developing technologies.

• Lean Manufacturing;

Our ICT Advisors offer free practical and impartial If you need information about patents, trademarks,

• Balanced Scorecard;

advice to businesses considering investing in ICT, intellectual property, or industrial standards, you

• Theory of Constraints; helping you to get the hardware and software can also use our Technical Information Service.

• Self Managed Teams; solutions best suited to your particular business With access to over 2,000 commercial databases,

needs. this is a unique business resource for businesses

• Business Improvement Agent;

Our E-solutions Centre gives visitors the opportunity requiring answers to technical questions in a hurry.

• Capability Maturity Model Integrated

to experience hands-on demonstrations of a range

(CMMI); and

of information and communication technologies

• Quality Management Systems, including relevant to business. You will also have the

European Framework Quality Model (EFQM), opportunity to discuss your ICT requirements in

BS 7909 Security Standard or detail with an expert from the E-solutions Centre

ISO 14000 Environmental Standard. to help you decide your next step.









11

Technical and Sustainable Development

Our Technical Advisory Unit (TAU) and Energy and Environmental teams

offer free advice and services to business to help them solve technical,

energy efficiency and environmental problems. We also encourage and support

businesses in implementing best practice to achieve sustainable development.

Business Challenges Business Benefits Target Audience

Businesses in Northern Ireland face Businesses can make substantial savings by The portfolio of services is aimed at

increasing legislative, financial and customer reducing waste and introducing best businesses that want to make cost savings

pressures, forcing them to identify their practice in the areas of energy usage and and become more efficient.

energy usage and environmental impact environmental impact. By being able to

and take action where necessary. access information on environmental All private sector businesses and voluntary

legislation, companies can also ensure that organisations with annual energy costs of

Despite recognising the potential financial and they are legally compliant. more than £50,000 can use the services.

ecological benefits, small and medium-sized Those spending less than £50,000 per

enterprises sometimes struggle to take the We also offer a scheme which encourages annum can get helpline advice from

practical measures necessary to align their the use of local technology suppliers, an Energy Consultant.

processes with current legislation and ensuring that emerging technologies are

efficiency thinking. promoted and that Northern Ireland Technical advice is offered free of charge

businesses can benefit. to all businesses seeking assistance with

This is often due to time constraints, a lack product and process development,

of resources, or not being aware of their The TAU provides professional and impartial engineering, CE marking, health and safety

obligations. This is compounded by the fact advice on a wide range of technical, or regulatory problems.

that product and process development and environmental and regulatory issues.

intellectual property rights (IPR) have For more information, please contact

become increasingly important and can The Technical Information Service can Colin Frazer.

present barriers to business growth. assist with comprehensive advice on IPR

T : 028 9069 8773

and standards.

E : colin.frazer@investni.com

12

AREAS OF EXPERTISE



ENERGY ENVIRONMENT TECHNICAL ADVISORY UNIT



Reducing energy use can increase the profitability Our environment-focused services include the Our Technical Advisory Unit (TAU) can help you

of your business. Our Energy team delivers Green Technology Initiative, which offers three- with technical issues relating to:

seminars and workshops on energy related topics year, interest-free loans of up to £50,000 towards

• health and safety;

and also provides independent design advice the cost of capital equipment to improve air

about energy-efficient building design. quality, and reduce emissions and pollution. • environmental regulation;



Free on-site energy surveys will help you assess We also provide advice via the Environmental • engineering and manufacturing; and

the overall energy use of your business. Our team Enquiry Point (0800 262227) and the • product and process control and development.

also provides advice on potential areas of savings www.niwasteworks.com website.

and offers additional consultancy support for The TAU also carries out technical audits to test

This is a waste directory for businesses, featuring the health of your business in areas such as

more detailed assessment on specific areas such

everything from waste management options to energy and environment, waste management,

as the feasibility of combined heat and power.

best practice information. effluent treatment, production and process

In association with the Carbon Trust, we offer control and water usage.

interest-free energy efficiency loans of between

£5,000 and £200,000 to established businesses If you need information about patents,

planning to replace or upgrade existing equipment trademarks, intellectual property, or industrial

with a more energy-efficient version. standards, you can also use our Technical

Information Service. With access to over 2,000

You can get immediate specialist advice by ringing commercial databases, this is a unique business

our free Energy Helpline (0800 085 2005) or resource for businesses requiring answers to

consulting our large library of independent technical questions in a hurry.

technical publications on energy efficiency,

many of which can also be downloaded from the Also available is a free British Standards loan

Carbon Trust at www.thecarbontrust.co.uk/energy. service for small businesses interested in

accessing this information.









13

Research and Development

Research and development (R&D) and the commercialisation of science and

knowledge are key drivers of industrial competitiveness. To develop a successful

economy we need businesses to invest in R&D, and we need collaboration

between industry and the universities to ensure effective knowledge transfer.

Having the right supporting infrastructure in place is also vital.

Business Challenges Business Benefits Target Audience

The pace of technological change means that Businesses that invest in knowledge creation Support is targeted at Northern Ireland

R&D should be central to the strategic and exploitation are in a better position to based businesses and universities with

development of every business. However, compete in a global marketplace and often strengths in technologies that have global

many businesses are reluctant, in the face of experience higher than average growth rates. opportunities.

the perceived high risks involved, to invest in As innovation is a complex process, easy wins

strategic or pre-competitive R&D. can be gained from accessing knowledge Projects can either be company-only projects

through collaboration with others. or partnership projects and will be critical to

The delay in commercial return of such the participant’s business development

research often makes it unattractive to Investing in industrially relevant research will objectives.

private sector investors and makes it difficult drive forward innovative areas of R&D, which

for businesses to raise the necessary capital could lead to new industries. R&D can include For more information, please contact

to carry out the project effectively. technology development for improving Andy Reilly.

products or processes, or it can solve specific

T : 028 9069 8765

Higher Education Institutions also have a key technical problems.

E : andy.reilly@investni.com

role to play in promoting future economic

growth through their R&D activities, but Centres of Excellence are pivotal to achieving

the challenge remains to translate these commercial and market-orientated collaboration

activities into commercial applications. between industry, academia and government.

As well as building business competitiveness,

the Centres will increase the number of skilled

researchers in Northern Ireland.

14

AREAS OF EXPERTISE



Industrially relevant linkages with organisations

NEAR-MARKET PRODUCT RESEARCH INFRASTRUCTURE

outside Northern Ireland can be achieved through

AND PROCESS DEVELOPMENT

The establishment of Centres of Excellence our Research and Technological Development

We want to change attitudes to research and stimulates leading-edge, commercially-focused Networking Programme, which assists local

development and show businesses the benefits research, which will improve the competitiveness businesses and research organisations to access

of keeping pace with technological developments. of Northern Ireland industry. state-of-the-art technologies and expertise.



One of our key objectives is to increase the These Centres are currently working on

number of well-designed, commercially successful cutting-edge research in many areas including TECHNOLOGY COLLABORATION

Northern Ireland products introduced in both engineering, functional genomics and proteomics,

If you have developed an innovative technology

home and export markets. pharmaceuticals and nanotechnology.

or process, we can help you locate European

This area of support focuses on helping businesses The Centres of Excellence are a partnership organisations interested in using your technology,

carry out R&D that will result in a marketable between government, businesses and the science or assist you in further development.

product. Both financial and advisory assistance base to maximise the impact of investment in R&D.

This collaboration may lead to licensing,

is available which is tailored to the size and needs

They also provide high-technology business commercial agreements or technical assistance.

of individual companies.

incubators and showcase best practice.



INDUSTRIAL RESEARCH

KNOWLEDGE TRANSFER

If you want to undertake a research project that

Knowledge transfer can improve the innovation

will help you gain new knowledge which will

performance of any business. Successful

ultimately lead to the development or

knowledge transfer requires effective linkages

improvement of products or services, we may

between third-level education and industry.

be able to offer financial assistance.

Our Knowledge Transfer Partnerships bring

together businesses, research bodies and recent

graduates to work on mutually beneficial

company-based projects.









15

Passport to Export

Success in export markets is crucial to the long-term growth of local businesses

and the economy. Northern Ireland needs a strong, vibrant business sector with

the commitment and capability to operate in an increasingly challenging global

environment. Passport to Export is a range of services and programmes to help

businesses access world markets.


Business Challenges Business Benefits Target Audience

Trading overseas can be daunting and Passport to Export offers a comprehensive Passport to Export will benefit those

whether you are exporting for the first time range of support and advice tailored to the businesses that have a strong desire to grow

or expanding into new markets, there is a lot growth objectives of your business. in export markets and are willing to invest

to learn and often a lot at stake. the necessary time, resources and money

The portfolio has been developed in to achieve this.

Many businesses offer products and services conjunction with the Northern Ireland

that are highly attractive in world markets, export community and it provides assistance Passport to Export is designed to support all

but they lack the knowledge and resources in areas businesses really need such as Northern Ireland exporters, but with special

to exploit export opportunities. training, planning and ongoing market provision for first-time exporters and more

support. experienced exporters seeking to enter

Your decisions need to be supported by new markets.

expert advice, reliable data and professional You can increase your chances of export

and accurate research – all crucial when success by developing a sound knowledge of You may need to satisfy eligibility criteria

trying to gain a foothold in an overseas current and potential customers and markets, to access certain services and programmes.

market. and focusing resources on the most

commercially viable markets. For more information, please contact

Christine Browne.

T : 028 9069 8034

E : christine.browne@investni.com





16

AREAS OF EXPERTISE



You can also get specialist market research

EXPORT SKILLS AND KNOWLEDGE MARKET VISITS

by accessing the services of UK Trade and

Building capability in exporting is a key priority for Investment and the Overseas Market Introductory Taking part in overseas events is a very effective

many exporters whatever their track record. Service, which is available in over 200 markets. way for new or inexperienced exporters to test

Staff based in embassies, consulates and high markets, gather intelligence, attract customers,

We offer a series of one-day specialist workshops

commissions can provide market assessments, appoint agents and ultimately make sales.

which give participants the skills and confidence

to enter and develop export markets successfully. advice on market approach and can identify We can support your taking part in a trade mission

agents and distributors in your target market. or being part of a delegation to an exhibition. As

The workshops are organised under two

well as financial support, we provide a high level

categories, Core Export Knowledge for those

IN-MARKET SUPPORT of practical support including briefings before you

developing an export strategy, and Essential

go, and mentoring in the market.

Export Skills for those responsible for day-to-day

Once you have decided on a target market,

export activities. They cover topics ranging from Selected events are covered each year and are

a well-connected presence on the ground is

export market planning to practical export outlined in our Trade Events Programme.

essential. Our In-market Support teams provide

administration.

local knowledge and contacts, and the Trade

Advisory Service offers personalised guidance. GRADUATE PLACEMENT

MARKET RESEARCH

If you are interested in growth through partnership Exploring new markets can consume considerable

You will increase your chances of winning new with overseas businesses, our Strategic Business resources. Our graduate placement programmes

business overseas by having a thorough Alliance service can facilitate introduction. can help you approach new markets by using the

understanding of the market. Serviced workspace and meeting facilities are skills of talented graduates. You can use the nine-

available in a number of Invest NI overseas offices month placement to gain valuable market

Our Business Information Services offers free for businesses to use on market visits. intelligence such as information on competitors,

advice on how to set about export market

Finally, for businesses interested in establishing distribution, pricing and legal requirements.

research. Our European Information Centre, part

of a network of 200 centres throughout Europe, a market presence in the United States and the We offer two types of graduate placement:

has an extensive collection of reports with Middle East, the Northern Ireland Technology and Connections operates in Great Britain or Ireland,

statistical, market and sector information. Development Centres in these countries provide while Explorers looks at placements in the rest

business incubation services. of the world.









17

Keep up to speed with

practical business advice

NIBUSINESSINFO.CO.UK is a website that provides

businesses in Northern Ireland with free access to the key

information, advice, funding and training that can deliver

business success.

With over 5,000 pages of relevant business information,

the site has been written by business people for business

people and is endorsed by all government agencies

and departments.





18

NIBUSINESSINFO.CO.UK





From June 2006, NIBUSINESSINFO.CO.UK will provide small to medium-sized enterprises

with a single point of access to information and services, making it easier to find the

information they need online in one co-ordinated source. This frees up time for

entrepreneurs and business people to concentrate on running their business.

The benefits to businesses include: Simplifying people management There are 11 key topics that are covered by the site:



Helping you to reach your potential Entrepreneurs will be able to find out how to STARTING UP

and boost your growth better manage their payroll and human resources These guides aim to provide an understanding

through simple guides and tools. of the many things you need to think about when

NIBUSINESSINFO.CO.UK has an easy-to-use

you are running a business. They cover areas such

searchable database of over 2,600 government Local content as reasons for going into business, funding, taxes

funded business support products ranging from

and managing a business.

grants and loans to consultancy support. There is Readers will find information that is specific

also a training directory featuring over 500,000 to Northern Ireland including trading with the

Republic of Ireland and locating property for sale TAXES, RETURNS AND PAYROLL

courses, events and seminars.

or rent. Access to details of over 40,000 Northern Understanding annual tax, VAT returns, National

Reducing the time spent researching Ireland companies will also be available. Insurance and ensuring that you pay your

employees properly are fundamentals for every

rules and regulations

Interactive features business. Whether you are starting a business,

Businesses will be able to find out quickly and employing people for the first time, setting up a

easily what regulations apply to them and what There are over 50 interactive business tools to limited company or growing your business, you'll

action, if any, they have to take. make life easier for small businesses, such as the find tax planning advice and information here to

facility to register for important business point you in the right direction.

information updates, or to download an

employment contract.



19

NIBUSINESSINFO.CO.UK





EMPLOYING PEOPLE IT AND E-COMMERCE GROW YOUR BUSINESS

Whether you are looking at taking on your E-commerce is a term for all business Businesses need to find ways to grow. Fast-

first employee or already have a team of done electronically and includes computer changing markets mean you can never rely

workers, this section will help you find the systems, databases, e-mail, websites and upon a loyal customer base and you should

information you need. using business software. The decisions made never ignore opportunities to extend market

about business technology will be among the share or develop new lines. You will find

HEALTH, SAFETY AND PREMISES most important your business will ever take. information here to help you plan growth

Health and safety at work is a major carefully.

consideration and every business must be SALES AND MARKETING

aware of health and safety legislation that Getting your sales and marketing right is BUY OR SELL A BUSINESS

applies to them. This section highlights many crucial for a successful business. This section Whether you are thinking of buying a

of the health and safety issues that affect can help develop a sales and marketing plan business or selling your own business,

your business. and provide tips for taking action. These it is essential that you know what your legal

guides contain a wealth of practical advice requirements are and what obligations you

EXPLOIT YOUR IDEAS and information on establishing successful have to employees. Find out the details in

sales and marketing methods and policies. this section.

New products and services are the lifeline

of all businesses. Investing in research and

INTERNATIONAL TRADE YOUR TYPE OF BUSINESS

development is crucial to business growth.

This section provides information on R&D, The decision on whether to import or export A key section that allows you to see the

help for inventors and advice about needs to be given careful consideration. This regulations, licences, and key trade bodies

protecting your intellectual property. section provides practical advice and basics that apply to your business.

for trading internationally.









20

Contact Information

STRATEGIC DEVELOPMENT TECHNICAL AND SUSTAINABLE DEVELOPMENT

Areas of Expertise Contact Name Telephone E-mail Areas of Expertise Contact Name Telephone E-mail



Strategy Development Denzil Morrow 028 9069 8391 denzil.morrow@investni.com Energy Sam Knox 028 9069 8851 sam.knox@investni.com



Innovation Service Simon Quinn 028 9069 8403 simon.quinn@investni.com Environmental Fiona Walker 028 9069 8787 fiona.walker@investni.com



Design Development Technical Advisory Unit Heather Mawhinney 028 9069 8798 heather.mawhinney@investni.com

Programme John McAleavey 028 9069 8810 john.mcaleavey@investni.com



Property Solutions Lucy McCann 028 9069 8282 lucy.mccann@investni.com RESEARCH AND DEVELOPMENT

Business Information Services Johanna Lagan 028 9069 8126 johanna.lagan@investni.com

Areas of Expertise Contact Name Telephone E-mail

Selective Financial Assistance Please contact your Client Executive.

Near-market Product and

Process Development Andy Reilly 028 9069 8765 andy.reilly@investni.com

PEOPLE DEVELOPMENT Industrial Research Colin McManus 028 9069 8775 colin.mcmanus@investni.com



Areas of Expertise Contact Name Telephone E-mail Research Infrastructure Mark Berry 028 9069 8823 mark.berry@investni.com



People Excellence Diagnosis Karan Donnelly 028 9069 8398 karan.donnelly@investni.com Knowledge Transfer Roisin Goodwin 028 9069 8846 roisin.goodwin@investni.com



Awareness Workshops Karan Donnelly 028 9069 8398 karan.donnelly@investni.com Technology Collaboration Mark Berry 028 9069 8823 mark.berry@investni.com



People Excellence Consultancy Karan Donnelly 028 9069 8398 karan.donnelly@investni.com



Human Resource Advice Karan Donnelly 028 9069 8398 karan.donnelly@investni.com PASSPORT TO EXPORT

Mentoring and Networking Alan Ritchie 028 9069 8396 alan.ritchie@investni.com Areas of Expertise Contact Name Telephone E-mail

Business Improvement Export Skills

Training Programme Karan Donnelly 028 9069 8398 karan.donnelly@investni.com and Knowledge Christine Browne 028 9069 8034 christine.browne@investni.com



Market Research Christine Browne 028 9069 8034 christine.browne@investni.com

TECHNOLOGY AND PROCESS DEVELOPMENT In-market Support Christine Browne 028 9069 8034 christine.browne@investni.com



Areas of Expertise Contact Name Telephone E-mail Market Visits Christine Browne 028 9069 8034 christine.browne@investni.com



Process Excellence Lynne Williams 028 9069 8407 lynne.williams@investni.com Graduate Placement Denzil Morrow 028 9069 8391 denzil.morrow@investni.com



E-business and ICT Jane Thompson 028 9069 8806 jane.thompson@investni.com



Technical Advisory Unit Heather Mawhinney 028 9069 8798 heather.mawhinney@investni.com







21

Local Office Network

HEADQUARTERS EASTERN SOUTHERN NORTH EASTERN CRAIGAVON

LOCAL OFFICE LOCAL OFFICE LOCAL OFFICE OFFICE

Bedford Square Bedford Square Drumalane Mill Clarence House Oracle Conference Centre

Bedford Street Bedford Street The Quays 86 Mill Street Upper Bann Institute

Belfast Belfast Newry Ballymena 36 Lurgan Road

BT2 7ES BT2 7ES BT35 8QF BT43 5AF Portadown BT63 5BL





E : info@investni.com E : elo@investni.com E : slo@investni.com E : nelo@investni.com E : slo@investni.com

T : 028 9023 9090 T : 028 9023 9090 T : 028 3026 2955 T : 028 2564 9215 T : 028 3839 0140

F : 028 9043 6536 F : 028 9043 6536 F : 028 3026 5358 F : 028 2564 8427 F : 028 9043 6536





NORTH WESTERN WESTERN COLERAINE FERMANAGH

Coleraine LOCAL OFFICE LOCAL OFFICE OFFICE OFFICE

Londonderry Building 1, Ulster Science Kevlin Buildings Science Innovation Centre INTEC Centre

Ballymena and Technology Park 47 Kevlin Avenue Cromore Road 36 East Bridge Street

Buncrana Road Omagh Coleraine Enniskillen



Omagh

Belfast Londonderry BT48 0JB BT78 1ER BT52 1ST BT74 7BT



Craigavon

E : nwlo@investni.com E : wlo@investni.com E : nwlo@investni.com E : wlo@investni.com

Enniskillen

T : 028 7126 7257 T : 028 8224 5763 T : 028 7028 0055 T : 028 6634 3942

Newry

F : 028 7130 3191 F : 028 8224 4291 F : 028 7028 0088 F : 028 6632 8337









22

If you require this brochure in an alternative format

(including Braille, disk, audio cassette or in minority

languages to meet the needs of those whose first

language is not English) then please contact:



Invest NI’s Equality Team



T : 028 9069 8315

Textphone: 028 9069 8585

E : equality@investni.com

Bedford Square

Bedford Street

Belfast BT2 7ES

T : 028 9023 9090


F : 028 9043 6536






www.investni.com


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