Public Area Cleaning by benbenzhou

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             HOUSEKEEPING MANUAL                       SOP Code            : HK – 01

Issued by    : Housekeeping Department                 Page              : 1 Of 2


Position     : PUBLIC AREA CLEANING                    Effective Date    : July 1, 2010




Task          : Pre-service Check

Standard      : Fully briefed regarding activities on the daily shift. Correct
              information is available regarding status of assigned public areas.

Procedure:

   1. Check with Public Area Supervisor regarding daily briefing and duties for shift.
   2. Check list of assigned public areas.
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            HOUSEKEEPING MANUAL         SOP Code          : HK – 01

Issued by   : Housekeeping Department   Page             : 1 Of 2


Position    : PUBLIC AREA CLEANING      Effective Date   : July 1, 2010
Task : Cleaning Hotel Entrance

Standard      : Hotel entrance is clean and in good condition. Windows, doors and handles
              do not have marks, scratches or soils.
Procedure:


   1. Sweep floor area including mats or runners.

   2. Mop floor area, including mats or runners.

   3. Wipe any excess water from the floor.

   4. Clean both sides of glass doors, working from the top down.

   5. Clean non-glass areas of door. Pay particular attention to fingerprints and smudges
      around handle and knob area.

   6. Polish knobs or handles.

   7. Clean door tracks.

   8. Make sure all mats and runners are laying straight and flat.

   9. As a final check, open each door to ensure proper clearance along the    bottom.




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             HOUSEKEEPING MANUAL                         SOP Code          : HK – 02


Issued by    : Housekeeping Department                   Page            : 1 Of 2
Position     : PUBLIC AREA CLEANING                      Effective Date   : July 1, 2010



Task : Cleaning the Lobby and Reception Area

Standard      : Lobby is checked regularly to ensure all areas are clean, smell good and
              are comfortable for guests.


Procedure:

   1. Remove and replace dirty ashtrays

   2. Pick up loose papers and trash and dispose in trash.

   3. Empty trash containers. Replace wastebasket liners.

   4. Clean glass and windows areas, including any glass tabletops.

   5. Dust furniture, fixtures and lobby telephones.

   6. Polish drinking fountains. Wipe drinking area dry and polish operating buttons or
      knobs.

   7. Spot-clean walls and wall fixtures. Dust top and sides of any picture frames.

   8. Dust or polish hand railings.

   9. Vacuum carpet areas. Cover all exposed areas of the carpet you can reach including
      those under any tables and chairs. Use a broom to get hard-to-reach areas and
      edges.
  10. Straighten furniture, and loose cushions on sofas and chairs
  11. Report any items left behind by a guest to the Supervisor.




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             HOUSEKEEPING MANUAL                      SOP Code          : HK – 03


 Issued by    : Housekeeping Department               Page             :1


 Position     : PUBLIC AREA CLEANING                  Effective Date   : July 1, 2010


Task : Cleaning Corridors

Standard      : Corridors should be checked regularly to ensure all areas are clean, smell
              good and are comfortable for guests.
Procedure:

   1. Dust air supply vents, sprinklers and ceiling corners.

   2. Dust and polish lights fixtures. Replace lights bulbs as necessary.

   3. Spot clean walls and base boards by beginning at one point in the corridor and
      working completely down one side of the corridor and then back the other until you
      arrive at your starting point

   4. Check trim areas around guestroom doors and remove any fingerprints or smudges.

   5. Clean both sides of all exit doors. Wipe down surrounding trim and door tracks.

   6. Vacuum carpet. Begin at one end of the corridor and work your way back to an exit
      door. Cover all exposed areas of the carpet you can reach including those under any
      tables and chairs. Use a broom to get hard-to-reach areas and edges.

   7.   All ashtrays and dirty trays and dishes should be removed.
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             HOUSEKEEPING MANUAL                          SOP Code            : HK – 04

 Issued by   : Housekeeping Department                    Page              : 1 of 2


 Position     : PUBLIC AREA CLEANING                      Effective Date    : July 1, 2010


Task : Cleaning Elevators


Standard      : Elevators are maintained in a clean and sanitary condition.
Procedure:
   1. Wipe down exterior of elevator door. Clean smudges and fingerprints from
     Outside controls and surrounding wall areas.

   2. Empty and clean ashtrays near elevator entrance.

   3. Enter the elevator and key or push the appropriate control panel so the elevator
     Remains stationary with the door open.

   4. Wipe down interior surfaces. On each wall or mirrored surface begin at the top-right
      Hand corner and work from the top to the bottom to clean all smudges and marks.

   5. Clean and polish hand rails.

   6. Dust the ceiling lights. Replace lights bulbs as necessary.

   7. Wipe down control panel so it is free of fingerprints and smudges.

   8. Vacuum elevator carpet or floor. Begin in far corner and work your way back toward
       the door.

   9. Vacuum and wipe elevator door tracks.

  10. Close elevator door and wipe down interior surface.

  11. Before leaving the elevator, key or push the appropriate control on the interior
      Control panel so the elevator resumes normal operation.
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            HOUSEKEEPING MANUAL          SOP Code           : HK – 05

Issued by    : Housekeeping Department   Page             : 1 of 2


Position     : PUBLIC AREA CLEANING      Effective Date   : July 1, 2010
Task : Cleaning Public Restrooms

Standard        : Public restrooms are to be checked cleanliness and sanitation with
                pleasant odours at all time



Procedure:

       1.              Check status of restroom - Knock firmly on the door and say:
                       “Housekeeping”.
                If no answer is heard, knock again and repeat “Housekeeping”. Wait a
                       second
                time for a response. If you still do not receive an answer, open the door
                       slightly
                and repeat “Housekeeping”.

                          If the washroom is occupied, excuse yourself and close the door.
                          If the washroom is unoccupied prop the door open with the door
                           stop and position the approved floor sign that indicates the room is
                           being cleaned.

           2.   Flush toilets and urinals. Apply cleaner around and under the lip of the bowl
                around and under the rim and drain holes of the urinals. Let cleaner stand
                while you attend to other tasks.

           3.   Empty trash containers. Replace waste basket liners.

           4.   Empty and clean ashtrays in sink area and individual stalls.
           5.   Clean sinks and countertop areas - Run warm water into each         sink with the
                correct amount of cleaner:

                          Clean the countertop area.
                          Clean the sink. Remove and clean drain trap.
                          Clean sink fixtures. Polish dry to remove water spots.
                          Wipe countertop areas dry.
                          Dust and clean any exposed piping under the sink.
                          Clean the mirror with glass cleaner.




      6.        Clean toilets and urinals

                          Scrub the inside of the toilet or urinal with the bowl brush. Flush.
                Use a clean rag for each unit, clean exterior surface from top to
                 bottom
                Wipe dry all exterior surfaces. Polish handle.

7.    Clean partition between stalls.

8.    Clean washroom walls and fixtures
              Spot-clean walls for fingerprints and smudges
              Dust lights fixtures and replace lights bulbs as necessary.

9.    Restock dispensers for toilets papers, tissues, paper or hand towels and
      soap. Dust or polish dispensers to remove any fingerprints or smudges.

10.   Clean the floor
              Sweep all exposed floor areas. Run edges of broom along
                 baseboards
              Mop floor with warm water and appropriate cleaning solution-
                 Rinse floor using hot water; wring mop frequently
              Dry mop floor.

11.   Make one final check. Inspect all areas of the public restroom for areas you
      may have overlooked. Smell the air for any unpleasant odours. Reassemble
      cleaning supplies and close the door.

      Remark:
            Ensures the safety measurement for the cleaning public restroom by
            showing the sign “SLIPPERY WHEN WET” when the room is not yet
            dry.




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             HOUSEKEEPING MANUAL                         SOP Code            : HK – 06

 Issued by    : Housekeeping Department                  Page              :1


 Position     : PUBLIC AREA CLEANING                     Effective Date    : July 1, 2010




Task : Ceiling Cleaning

Standard       : All hotel ceilings are to be kept free of spider webs, dirt, and dust.
Procedure :

   1. Select the cleaner that is appropriate for the type of ceiling.

   2. Cover furnishings or fixtures that must be protected from moisture with a water
      proof trap. While many chemicals will not damage carpet, upholstery or other
      furnishings, computers, papers and office supplies should be protect from possible
      damage from spills.

   3. Spray cleaning solution on the outer edges of the ceiling first.

                          It is best to use a single-head sprayer for corners of ceiling.
                          Hold the sprayer parallel to the ceiling about six inches away from
                           the wall and ten inches below the ceiling. Walk backward so you
                           can check the amount of solution being applied to the surface.
                          The surface should be evenly wet not dripping. Wipe drips on walls
                           as soon as possible to prevent streaks.

    4. Spray the rest of the ceiling.

    5. Check the cleaner manufacturer’s recommendations. Some porous ceilings should
       not be wiped as the cleaning solution will simply dissolve.

    6. Wipe non-porous surfaces, including grills and ceiling fixtures with an extension
       pole and sponge after the solution has hardened. Rinse the sponge frequently.
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            HOUSEKEEPING MANUAL         SOP Code          : HK – 07

Issued by   : Housekeeping Department   Page             :1


Position    : PUBLIC AREA CLEANING      Effective Date   : July 1, 2010
Task : Cleaning Window Blinds
Standard      ; Window blinds are to be checked to ensure all dust, dirt and stains have
               been removed.


Procedure:

    1. Turn baton or pull cord so that the louvers of the blinds are parallel with the floor.

    2. Wet rag in cleaning solution, wring and hold it between your      thumb and index
       finger so that the louver of the blind is sandwiched in the rag between finders.

    3. Beginning at the top, slide the rag across each louver.




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             HOUSEKEEPING MANUAL                         SOP Code            : HK – 08

 Issued by    : Housekeeping Department                  Page              :1
Position     : PUBLIC AREA CLEANING                    Effective Date    : July 1, 2010


Task : Cleaning Walls

Standard      : Wall cleaning must be completed to leave walls without streaks or marks.
Procedure:

   1. Select the cleaner that is appropriate for the type of wall surface.

   2. Place a drop cloth on the floor next to the wall to catch drips.

   3. Use a cloth or mop head on an extension pole to dust the wall before cleaning.
      Move pole in an upward motion with gentle pressure. Do not dust in highly humid
      condition.

   4. Dig cloth or mop in cleaning solution. It should be wet but not dripping; an overly wet
      rag or mop can cause streaking on the wall.

   5. Wash the wall from the bottom to the top. Use a sweeping motion to protect back
      muscles. Change cloths frequently and clean up floor spills as necessary to prevent
      injury.

   6. Rinse with clean rag and water in a sweeping motion.




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             HOUSEKEEPING MANUAL                      SOP Code           : HK – 09

 Issued by    : Housekeeping Department               Page              :1


 Position     : PUBLIC AREA CLEANING                  Effective Date    : July 1, 2010




Task : Solvent or Wet Cleaning of Upholstery

Standard      : Attendant is careful to use correct cleaning agent and solvents in the correct
              proportions as per manufacturer directions.
Procedure:

     1. Pre-test upholstery before cleaning to determine reaction to cleaning agent.

     2. Fill bucket with cleaning solution according to the manufacturer directions careful
     to mix correct proportions. Avoid mixing chemicals in public areas.

     3. Vacuum upholstery.

     4.Clean.

                        If using a rotary shampoo, run the shampoo over upholstered area
                         and use a carpet extractor with the appropriate attachment to
                         extract excess shampoo.
                        If using solvent, be sure to vent the exhaust from the extractor in
                         an open, flame-free area. A fan may be used to help exhaust
                         fumes.

      5. Allow upholstery to air dry.

      6. Vacuum upholstered surfaces after drying to remove shampoo residues.




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           HOUSEKEEPING MANUAL                       SOP Code              : HK – 10

Issued by       : Housekeeping Department            Page                 :1


Position        : PUBLIC AREA CLEANING               Effective Date      : July 1, 2010
Task : Cleaning Leather Upholstery (Not Suede)

Standard      : Ensure that leather surfaces are clean and dry to prevent damage.


Procedure:

   1. Dust leather surface, particularly around button of tufted areas.

   2. Wash leather with soap and warm water.

   3. Rinse with clean dry rag.




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             HOUSEKEEPING MANUAL                      SOP Code             : HK – 11

 Issued by    : Housekeeping Department               Page                :1


 Position     : PUBLIC AREA CLEANING                  Effective Date      : July 1, 2010
Task : Cleaning Metal Desks and Cabinets

Standard      : Furniture to be cleaned according to regular maintenance schedule.


Procedure :

   1. Fill two buckets, one with cleaner, and one with water. Have a separate cloth to use
      With each bucket.

   2. Soak one cloth with cleaner and wipe all metal surfaces. Include the knee space and
      bottom surfaces. Rinse the cloth frequently in the bucket of cleaner.

   3. Use the bucket of water and a clean cloth to rinse all surfaces of the desks. Rinse the
      cloth often in the bucket with clear water. Change water as necessary.




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            HOUSEKEEPING MANUAL                      SOP Code           : HK – 12

Issued by    : Housekeeping Department               Page              :1
Position     : PUBLIC AREA CLEANING                    Effective Date    : July 1, 2010


Task : Cleaning Wood Furniture

Standard      : Wood furniture is to be cleaned and polished to prevent damage from
              humidity and accidents


Procedure:

   1. Vacuum the upholstered portions of the furniture (if any) first. This will prevent dust
      From upholstered areas from setting on the wood after it has been cleaned.

   2. Mix cleaning solution in the bucket. Avoid mixing chemicals in public areas.
   . Wipe down all wood surfaces with the solution, stroking along grain of the wood.

   4. Dry wood thoroughly.

   5. Polish with treated dust cloth or furniture polish and cloth according to the
      manufacturer directions.




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           HOUSEKEEPING MANUAL                         SOP Code            : HK – 13
 Issued by   : Housekeeping Department                 Page              :1


 Position     : PUBLIC AREA CLEANING                   Effective Date    : July 1, 2010


Task : Polishing Brass and Stainless Steel Fixtures

Standard      : Brass fixtures are cleaned and polished according to the timetable for
              maintenance set by the Housekeeping department.


Procedure:

    1. Cover surface or floor below brass item with a drop cloth to protect it from
       Polish. If possible, take fixtures to a cleaning area and put a drop cloth over
       The work surface to protect it.

   2. Read the directions on the cleaner container carefully and follow all directions.

   3. Use paste wax on lacquered brass to maintain finish and prevent finger markings.




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            HOUSEKEEPING MANUAL                  SOP Code          : HK – 14

Issued by    : Housekeeping Department           Page             :1


Position     : PUBLIC AREA CLEANING              Effective Date   : July 1, 2010


Task : Cleaning Recessed Lights

Standard     : Recessed lights are checked and cleaned weekly.



Procedure:

   1. Attach a cloth to the end of the dust pole with rubber bands.

   2. Spray cloth with dusting spray.

   3. Move pole around light recess, staying below the light bulbs.
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            HOUSEKEEPING MANUAL               SOP Code          : HK – 15

Issued by    : Housekeeping Department        Page             :1


Position     : PUBLIC AREA CLEANING           Effective Date   : July 1, 2010


Task : Cleaning Mirrors, Picture Frames and Glass
Standard     : Mirrors are checked daily and all fingerprints, dust and dirt is removed
             as quickly as possible careful not to disturb guests.



Procedure:

   1. Fill a bucket with vinegar and water solution or window cleaning agent.

   2. If the mirror has a wooden frame, clean this first with treated dust cloth or
      furniture polish and a clean cloth.

   3. Soak cloth in solution and wring out. Wipe the mirror with a horizontal motion
      from top to bottom. For large mirrors, clean one section at a time.

  4. Buff fixture according to polish directions.




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            HOUSEKEEPING MANUAL                     SOP Code          : HK – 16

Issued by    : Housekeeping Department              Page             :1


Position     : PUBLIC AREA CLEANING                 Effective Date   : July 1, 2010
Task : Cleaning Large Lighting Fixtures

Standard      : Large lighting fixtures are checked and cleaned weekly.



Procedure:

   1. Mix glass cleaner in bucket according to manufacturer’s directions. Avoid
      Mixing chemicals in public areas.

   2. Turn off the light fixtures and allow glass and bulbs to cool before cleaning.

   3. Remove glass globes from large lighting fixtures and put in bucket of glass cleaner.

   4. Wipe sconces or chandeliers fixture with a rag dampened in cleaner solution. Bulbs
      and wipe with a dry rag.

   5. Put bulbs back into lighting fixtures. Turn on fixture and replace bulbs as necessary.

   6. Remove globes from bucket and dry with clean rags. Put globes or glass covers
      back over lights and replace broken or chipped globes as necessary.




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             HOUSEKEEPING MANUAL                       SOP Code            : HK – 17

 Issued by   : Housekeeping Department                 Page               :1
 Position     : PUBLIC AREA CLEANING                   Effective Date     : July 1, 2010




Task : Maintaining Key Issue Procedure

Standard      : Keys are signed out and returned daily to the Housekeeping office. Keys are
              the sole responsibility of the person who signs them out.



Procedure:

       1. Housekeeping keys must be signed out at start of shift.

       2. The keys remain the responsibility of the Room Attendant throughout the shift

                         It should not be given to any other member of staff
                         It must be fixed to the uniform and not left in doors or on trolleys.
                         If Room Attendant leaves hotel for any reason, keys must be
                          returned to the Housekeeping office.

       3. At the end of the shift, keys must be returned to the Housekeeping office and
       keys register signed. Loss of a Housekeeping master key can result in disciplinary
       action.




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             HOUSEKEEPING MANUAL                      SOP Code             : HK – 18

 Issued by    : Housekeeping Department               Page               :1
 Position    : PUBLIC AREA CLEANING                  Effective Date   : July 1, 2010

Task : Key Control into all Hotel Areas

Standard      : Maintain maximum security on key issue and area access. Under no
              circumstances are keys to be taken off the property.


Procedure:
     1.      Access into locked areas will be controlled by Heads or Assistant Heads of
             Department as follows:

                        General Manager: Grand Master Key will be kept with GM.
                        Executive Housekeeper: Guestrooms, Housekeeping, Room
                         Attendant Rooms, Laundry Rooms and Linen Room.
                        Food and Beverage Manager: All Food and Beverage Outlets,
                         Bars and Function Rooms.
                        Executive Chef: Kitchen, Cold Kitchens, Fridges, Food Store
                         Room and Staff Canteen.
                        Financial Controller: General Stores, Accounting Areas and
                         Computer Room
                        Front Office Manager: Front Office Reception, Reservations,
                         Guest Relations and Telephone Room
                        Chief Engineer: Engineering Stores and other areas required for
                         the maintenance of the hotel property.
                        Sales & Marketing and Human Resources: entry into offices

       2.   When hotel staff requires a key for another hotel department, they must
            sign for the key in a logbook which is kept in the office of the Head of the
            Department.

       3.   When key is issued, sign in appropriate Log Book, recording date, time and
            name. Perform duties quickly and efficiently, never leaving the area unless
            door is locked. The Return the key and record the time handed back with
            signature.

       4.    If area was unlocked for you to carry out your duties, inform the appropriate
            person that you have completed your work and wait until they returned to lock
            the area.

       5.   Any key permanently issued will be returned to the office of the Head of
            Department upon completion of shift.

								
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