Table 10 - Taxpayer Assistance and Education Programs (1997)
Assisting Taxpayers 1997
Write, call or walk-in
Telephone (including TeleTax) 103,897,860
Correspondence 165,066
Walk-in (at 397 sites) 6,738,581
Accuracy
Toll-Free Technical Tax Law 96%
Forms and Publications
Forms and publications orders 8,825,583
Libraries, banks, postal service distribution sites 43,367
Disaster/emergency assistance
States 36
Counties 782
Taxpayer education
Outreach taxpayers assisted 470,345
Outreach community sites 4,926
VITA & TCE taxpayers assisted 3,328,806
Volunteers 72,041
Students using Understanding Taxes 8,320,856
Small business workshop attendees 45,123
Tax practitioner institute attendees 36,850
Taxpayer Information
Value of free advertising received 5,086,393
Broadcast (radio and television) 4,678,424
Print and outdoor 407,969
Television clinics/special programs 14
Estimated viewers/listeners 97,100,000
Newspapers using tax supplement 1,126
Estimated tax supplement circulation 85.8 million
Source: 1997 Internal Revenue Service Data Book, Publication 55B.