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Can I Help You

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posted:
11/1/2011
language:
English
pages:
21
1

Presentation Outline



Introduction

Content of the Education Kit

Individual items within the kit









2

Introduction

 To spread the message of hospitality to our young

people, the Tourism Commission has appointed the

School of Hotel and Tourism Management at The Hong

Kong Polytechnic University to develop a tourism

education kit in December 2002.



 The kits have been delivered to all secondary schools in

Hong Kong.



 The kit serves as reference materials to assist classroom

teaching as well as the conduct of extra-curricular

activities.

3

Can I Help You?

Education Kit



 The Education Kit

comprises:

 A programme booklet

 A teacher’s guide

 A board game

 2 CDs









4

Content of the

Education Kit

• The content of education kit is based on

a typical tourist visiting Hong Kong.

• Since tourists may come from different

places and have different preferences,

two characters have been created to

introduce the different sections within

the programme booklet and the CD.



5

“您 好,我 是 小

玲。很 高 興 認

識 您!”





Xiao Ling in the

Chinese version

Xiao Ling is an Asian tourist.







6

Tim in the

“Hi! I'm Tim. English

Nice to meet

you! ” version



Tim is a Westerner.









7

Programme Booklet









8

Content of the

Booklet









9

Section 1

I’m Tim.

Can you help me?

• We introduce a typical tourist “Tim” in

this section.

• Students can learn about the likes and

dislikes of Tim.

• A list of typical questions which a tourist

might ask is also included in this section.



10

Section 2

The Things Tourists Do



• This section presents some popular

tourism sites in the following geographic

locations:

– Hong Kong Island

– Kowloon Peninsula

– New Territories

– Outlying Islands

11

Section 3

Special Interest Tourism

• This section introduces different

special interest tourism sites and

activities including:

– Ecotourism

– Cultural and Heritage

– Horse racing

– Places for children

– Museums



12

Section 4

Special Times for

Tourists

• This section introduces some of the

most popular festivals, holidays, and

events which tourists may be

interested.









13

Section 5

We have something in

common. We’re both from

different cultures

• Students need to be sensitive to cultural

differences.

• This section talks about how some

cultures are different from ours and ways

which students can handle sensitive

situations.



14

Section 6

Tim Is Probably Not

Bi-lingual... But You Are!



• This section includes 10 conversations

between a typical tourist and “You”.

• These are common situations when

tourists need help and how we can offer

to help.





15

Section 7:

Important Stuff If You

Want A Good Grade

• This section consists of facts and figures of Hong Kong tourism industry,

which includes:

• Top 5 Markets Ranked by Arrivals 2001

• Top 5 Markets Ranked by Visitor Spending 2001

• Length of Stay in 1997-2001 (No. of Nights)

• Hong Kong's Top 5 Special Interest Activities 2001

• Visitor Characteristics by Purpose of Visit 2001

• Hong Kong's Top 8 Tourist Attractions 2001

• First-time versus Repeat Visitors by Major Market Areas 2001 (%)

• Visitor Spending Patterns 2001

• Main Items Bought 2001

• Number of Hotels and Rooms 1998-2005

– Source of information : Hong Kong Tourism Board



16

Teacher’s Guide



 Teacher’s guide

for the 7 sections

of the booklet

 10 activities and

guidelines

 Other resources

(e.g. list of

websites)



17

CD



 2 CDs:

 Programme booklet

 Teacher’s guide

 Chinese and English

versions

 Quiz







18

Board Game

• It is a game for 2 to 6 players.

• Destination cards will be distributed to the

players. Each player will take turn to

move to the destinations on the board

according to the number drawn on the

dice. Whoever reaches all the destinations

assigned first will be the winner.

• Different lines on the game board

represent different transportation routes.

They include:

– MTR & Airport Express

– Taxi and Bus

– KCR

– Tram, Peak Tram, Cable Car

– Ferry



19

Website

 Website :

http://www.info.gov.hk/tc/

hospitable/education.htm

 2 versions :

 Flash version

 Text version

 Quiz



20

21



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