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					Emilia Zych
                          Pro-active, efficient, and energetic professional with 10+
 437 Glen Park Avenue,    years of experience in providing effective and
                          comprehensive customer and executive staff support.
 C 416 -420 -0679
                          Advanced in all areas of Microsoft software applications such
 H 647 -346- 5009
                          as Word, Excel, Outlook, Access, and PowerPoint.
                          Experienced in A/P’s and A/R’s, Payroll, Deposits and
                          Reconciliation’s. Advanced knowledge in QuickBooks and
                          adaptable to any point of sale system! Highly skilled in
                          general office duties and compiling daily sales and analysis
                          reports, preparation of written and electronic
                          correspondence, maintaining phone and correspondence
                          logs. Flawless record in communication and negotiation
                          skills while being able to continue multi-tasking and work
                          independently or with a team. Adaptable to changing
                          situations and flexible about working overtime. Types 52
                          wpm. A natural at greeting clients and customers!

                          Work Experience
                          Office Manager - Oversee day-to-day operations of the
                          front office and distribution of digital media in a vast,
                          growing and competitive market
                          1/2007 - 12/2010 Amicroe Canada ULC, Toronto, Ontario
                         Opening/closing procedures – Preparing shipments via
                         FedEx, Purolator, UPS, and Canada Post – A/R’s, A/P’s –
                         Payroll - HR Assistance -Formulating policies and reports, and
                         planning the use of materials and human resources –
                         Preparation of program budgets - Inventory control/movement
                         and purchasing of computer equipment and parts – Extensive
                         staff supervision - Data analysis - Profit reports - Project
                         management/coordination of developing organizational
                         policies and guidelines
                          Assistant Operations Manager – Co-managed delivery
                          and production crew of 30+ employees
                          3/2004 - 12/2006 Euro Breads Inc, Etobicoke, Ontario
                         Opening/Closing procedures - Labour Costs/Inventory control
- Data analysis/project management - Staff supervision –
Small Fleet Vehicle Management and supervision – A/R’s,
A/P’s, Payroll/Purchasing – and general clerical procedures
 Dental Administrator/Treatment Coordinator
 3/2003 - 3/2006, Dr. Herbert Belman D.D.S., Toronto,

 12/2000 - 4/2003 Kitcom/Bell Mobility, and Wpci Bell
 Mobility, Toronto, Ontario
  Executive Assistant – Provided executive-level
  administrative support to junior and senior executives with a
  demonstrated ability to improvise, improve procedures, and
  meet demanding deadlines
Provided superior client interaction by phone, email and in
person to ensure all needs were met - Oversee calendars,
including personal and professional events, for senior
executive now president of KITCOM Bell Mobility - Maintain
client and employee databases for mailing and
communication purposes - Increased efficiency of preparation
of activation requests allowing 50% of increase in productivity
- Enhanced team productivity that boosted client satisfaction
and increased customer referrals - Assumed responsibilities of
five staff members, saving company $90,000+ in annual
salaries - Increased staff morale and improved teamwork by
organizing office procedures - Improved relations with product
awareness which led an increase of 35% in sales - Ensured
success of Senior Executive by strategizing business plans
and market scenarios- Schedule all meeting and travel
arrangements - Direct business relations and distribution of
company literature to stimulate client interest and sales leads -
Prepared correspondence, agendas and monthly statistical
reports and also assisted in creating PowerPoint
presentations - Frequently trained new administrative support
staff, and was often called upon to teach co-workers how to
use newly acquired software programs

7/2004 Career Canada College, Toronto, Ontario
   Diploma in Dental Chair Side Assisting and
    Administration studies Program
   CPR Certified
Paul Columbus – Amicroe (949) 794 – 9000 ext. 2223
Yelena Gagarinova – Eurobreads Inc (416) 233 - 6430
George Borg – Kitcom/Bell Mobility (416) 525 –1000

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