125 Camphorwood st. Phone(407)923-9100,
Winter Springs home(321)314-5950
Florida, 32708 Fax (321) 314-5950
e-mail,address:
ileananelson@hotmail.com
Ileana I. Hanson
Work experience 1998-2004 HNA (Health Network America) Panama City
Claims Analyst
Process health insurance claims assigning benefits according to
medical guidelines.
Audit accuracy of performance and approving payments after verifying
pre-certification.
Adjust and void wrong outcomes and checks, while generating controls
for evaluations.
1998 Alico (The AIG Life Companies) Panama City
Manager Assistant
Organization and coordination of International Congress.
Development of company allowance and income tax statements,
creation of explanatory diagrams.
Updating and integrating enrollment data and solving policy rates
discrepancies.
1997 International Business and Law Consultants
Attorney Supervisor Clerk
Confection of contracts, vouchers and payroll forms.
Translation of legal paperwork into English.
Maintenance of transactions and appointments records.
1994-1996 British American Insurance Company -Panama
Claims Specialist
Evaluating and assessing payable amounts for life, health and
disability claims according to several policies.
Explain contract provisions to customers and assist computer
department to create system design.
Creation of morbidity, reinsurance and explanation of benefits reports.
1993 Blue Cross & Blue Shield of South Carolina US
Claims Processor
Analyze and adjudicate cases with the highest level of difficulty.
Detecting and correcting workload failures.
Investigate liability of coverage and researching for improvements in a
self-directed team.
1993 Army & Air Force Exchange Service USA
Sales Associate
Retail a variety of products and training new employees.
Administering a video rental system.
Preparing some inventories and balance sheets.
1993 Discovery Zone South Carolina
Kid’s Coach
Supervision of small children’s safety while providing entertainment.
Greeting customers and orient them about regulations.
Hosting events.
1987-1992 Different locations Panama City
Private Instructor and Independent Translator
Temporarily hired for personal classes of English, Calculus,
Computational algorithms, etc.
Projects translator.
Education 1995-1997 National University of Panama
Social Communication Faculty, Journalism School.
1986-1991 Technological College
Engineering in Computational System degree.
1980-1985 Maria Inmaculada High School
Sciences, Literature and Philosophy diploma.
Courses and July 2004. Carlos Berguido, BSBA
Seminars Fraud and Abuse in Insurance Claims.
October 2003 Gaspar Garcia de Paredes,MD
Common Medical Terminology.
December 2002 Enitza George, Associate Medical Director
URAC 101 (American Accreditation Health Care Commission).
August-October 2002 Engineer Donaldo Fong
Service Comes First.
2002 Health Network America
Health Insurance Portability Accountability Act.
January 2001 D. Fong, Enterprise Consultant
Client Service Quality, How to Achieve Excellence.
2001 Dr. E. George
Basic Human Behavior. Total Quality Management.
September 2001 John Gray, Ph.D
Secrets of Successful Relationships, The Conference.
February 2001 Anthony Robbins
Personal Power (A 30 days program).
1996-1997 Life Office Management Association
Fundamentals of Life and Health Insurance Administration.
1997 Licenciate Lucy Molinar
Modern Journalism
1994 British American Insurance Co.
The Insurance Broker Role in Risk Assessment.
1993 The State Board for Tech. and Comprehensive
Education
Health Insurance Claims Processor.
1993 AAFES, USA
Excellence on Sales Techniques.
1989 E. Serracin, Expositor
Turbo Assembler Seminar.
1987-1988 USMA university and Marbella Institute
Performance Arts and Modeling lessons.
1984-1985 Instructors Maria Julio and Ina Rodriguez
Basic guitar and Panamanian dancing classes.
Abilities and Microsoft Word, Internet, some knowledge of Excel.
qualifications
Wintegrate, E-Bay Selling Tools.
Computer Programming (Cobol, Fortran, Pascal)
Communication talents for broadcasting, recitation, writing articles.
(National Poetry Award on 1985).
Fluent in English and Spanish.
Education on basic Psychology, Freelance and Business Administration
through integrated courses in College plans.
High scores on aptitude tests and job performance evaluations (HNA).
Ability to learn fast and establish good work relationships, analytic
thinking, well organized.
References Kathia Quiros S., MBA e-mail: kathiaq@microsoft.com Tel.(203)609-9700
Microsoft Regional Manager for Latin America
Robert Pizzi, GRI, CRS Tel. (203)732-1099,(203)735-9796
Owner of Action Realty, Broker, Licensed Resid. Appraiser
Pasquale M. Vescera Tel.(407)898-1366
Certified Pool Contractor and owner of Restoration Services Inc.