CORRECTION/CORRECTIVE ACTION PLAN ON CUSTOMER SATISFACTION SURVEY
Project Name: Escolta Twin Towers Condominium
Survey Period: July-December 2009
FINDINGS ROOT CAUSE CORRECTION CORRECTIVE ACTION RESPONSIBLE PARTY TIMELINE VERIFICATION / DATE
MS. CELIAN TENG
Corporate Secretary
1. HR Assistance – rated needs Disagree with deployment of Discussed with Board to screen all Board approved procedure for to
OM/HRD 10-Mar
improvement. BM Leonides Sy BM applicants in the future be interviewed by BOD
2. Submission of Management Report -
Late submission of MR Compile and submit MR Update Mr and submit on time BM 10-Jul
rated needs improvement.
3. Housekeeping - rated needs Housekeeping supervisor to BM/Housekeeping
Dirty hallways Hallways immediately cleaned 10-Mar
improvement. conduct regular monitoring Supervisor
New OIC was instructed to
4. Security - rated needs improvement. Reported security lapses OIC was replaced monitor and be vigilant on the BM/OIC 10-Mar
security concerns
5. Pest Control - rated needs Reported to pest control contractor Pest control contractor to review
Reported pest infestation BM/Pest control supervisor 10-Mar
improvement. to conduct validation program and chemical being used
Asia PTS to submit
ASIA PTS instructed to check all
6. Elevator - rated needs improvement. Frequent Breakdown comprehensive maintenance BM/Asia PTS 10-Mar
the elevators
program
7. Operational Manager - rated needs
ensure that all BOD members are
improvement. give promises on tasks
Will give updates on matters being updated from time to time on
asked of them but never finished, Failed to give updates OM 10-Mar
handled for the board concerns being handled by the
submitted, or reported the status of said
OM
tasks on the set deadline.
8. Building Manager – rated poor and not
qualified at all. She can’t even write
minutes of the monthly Board Meeting, OM advised BM to submit first to
BM prepared and submitted
notices and announcements with correct minutes with wrong grammar OM revised the Minutes OM the minutes befor submitting BM/OM 10-Mar
grammar. The Building Manager give to Corp Sec for approval
promises on tasks asked of them but
never finished, submitted, or reported the
status of said tasks on the set deadline.
FM/QS/20, Issue 2/ Rev 1
FPD Asia Property Services, Inc.