Customer-Service-Resume-Samples-Templates by cuiliqing


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Ryan Ihrig                             Customer Service & Support Specialist
127 Alpine Rd
                                       Offering an award-winning track record of customer care excellence
Minneapolis, MN 83665                  within high-volume environments that include…
Home: 207-555-0123                     Call Centers  Online Support  Customer Service Desks
Cell: 207-555-4567
                                       Key Skills
Career Snapshot                            World-Class Customer Service                 Call Center Operations
                                           Troubleshooting/ Problem Solving             Technical/User Support
   Ten years of                           Up-Selling/Sales Support                     Complaint Handling
    commended                              Customer Order Fulfillment                   Reports & Documentation
    performance in key
    customer service and
                                       Professional Experience
    support roles.
   Expert in customer                 ABC, INC. — Duluth, MN            Customer Support Engineer, 2008 to 2009
    care/communications,                                                 Customer Service Specialist, 2006 to 2008
                                       XYZ CORP. — Chicago, IL
    problem solving,
                                       DEF, INC. — Chicago, IL           Customer Service Rep, 2004 to 2006
    relationship building and
    user training and                  1-2-3 LTD. — Duluth, MN           Concierge / Front Desk, 1999 to 2004
    support.                           Provided telephone, online and face-to-face customer service/support
   MS Office “power-user”             within high-volume call centers (handling an average of 95 calls/internet
    with additional                    inquiries daily), busy retail customer service desks and five-star resorts.
    proficiencies in assorted
    databases.                         Performance Review Excerpts
                                       “…For the second year in a row, Chris has been the top performer on my
Awards                                    team…exceeded her call metrics goals by 15%...excellent
   “Top Performer” Award,                communication, technical support and troubleshooting skills…excels
    2008, 2009                            in working independently in a fast-paced environment…has become
   Six-Time “Employee of                 my #1 trainer of new hires…” (2009 Performance Review, ABC, Inc.)
    the Month,” 2004 to                “…Chris exemplifies excellent customer service…consistently thinks
    2006                                  outside the box and finds creative ways to solve customer
   Five “Service Star”                   problems…Identifies opportunities to increase customer retention and
    Awards, 2000 to 2004                  satisfaction through the use of up/cross-selling strategies and
                                          excellent communication skills…well organized, with the ability to
Computer Skills                           multitask and prioritize workload…documents in detail all interactions
                                          with customers…” (2007 Performance Review, XYZ Corp.)
Word, Excel, PowerPoint,               “…Handles the demands of a high-volume customer service desk with
Access, Outlook, ACT!, SQL                ease…exemplary customer service and complaint handling skills…
                                          dedicated and reliable…” (2005 Performance Review, DEF, Inc.)
Mission Statement                      “…Our guests routinely rave about the above-and-beyond service and
                                          personalized attention they receive from Chris…highly resourceful…a
Strive to exceed                          consummate customer service professional…” (2003 Performance
customer/ employer                        Review, 1-2-3 Ltd.)
expectations by delivering
second-to-none service.                Education
Maintain customer
                                       SOMECOUNTY COMMUNITY COLLEGE — Duluth, MN
centricity in all initiatives
                                       Associate of Arts (AA) in Business, 1999
and interactions, always
putting the customer first.

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