Once you edit your resume, click here to post it on Monster.com. Log in to an existing account or create a new one then upload a saved copy of your resume and make it public for employers to view. (Double click here to edit this section.) Ryan Ihrig Customer Service & Support Specialist 127 Alpine Rd Offering an award-winning track record of customer care excellence Minneapolis, MN 83665 within high-volume environments that include… Home: 207-555-0123 Call Centers Online Support Customer Service Desks Cell: 207-555-4567 firstname.lastname@example.org Key Skills Career Snapshot World-Class Customer Service Call Center Operations Troubleshooting/ Problem Solving Technical/User Support Ten years of Up-Selling/Sales Support Complaint Handling commended Customer Order Fulfillment Reports & Documentation performance in key customer service and Professional Experience support roles. Expert in customer ABC, INC. — Duluth, MN Customer Support Engineer, 2008 to 2009 care/communications, Customer Service Specialist, 2006 to 2008 XYZ CORP. — Chicago, IL problem solving, DEF, INC. — Chicago, IL Customer Service Rep, 2004 to 2006 relationship building and user training and 1-2-3 LTD. — Duluth, MN Concierge / Front Desk, 1999 to 2004 support. Provided telephone, online and face-to-face customer service/support MS Office “power-user” within high-volume call centers (handling an average of 95 calls/internet with additional inquiries daily), busy retail customer service desks and five-star resorts. proficiencies in assorted databases. Performance Review Excerpts “…For the second year in a row, Chris has been the top performer on my Awards team…exceeded her call metrics goals by 15%...excellent “Top Performer” Award, communication, technical support and troubleshooting skills…excels 2008, 2009 in working independently in a fast-paced environment…has become Six-Time “Employee of my #1 trainer of new hires…” (2009 Performance Review, ABC, Inc.) the Month,” 2004 to “…Chris exemplifies excellent customer service…consistently thinks 2006 outside the box and finds creative ways to solve customer Five “Service Star” problems…Identifies opportunities to increase customer retention and Awards, 2000 to 2004 satisfaction through the use of up/cross-selling strategies and excellent communication skills…well organized, with the ability to Computer Skills multitask and prioritize workload…documents in detail all interactions with customers…” (2007 Performance Review, XYZ Corp.) Word, Excel, PowerPoint, “…Handles the demands of a high-volume customer service desk with Access, Outlook, ACT!, SQL ease…exemplary customer service and complaint handling skills… dedicated and reliable…” (2005 Performance Review, DEF, Inc.) Mission Statement “…Our guests routinely rave about the above-and-beyond service and personalized attention they receive from Chris…highly resourceful…a Strive to exceed consummate customer service professional…” (2003 Performance customer/ employer Review, 1-2-3 Ltd.) expectations by delivering second-to-none service. Education Maintain customer SOMECOUNTY COMMUNITY COLLEGE — Duluth, MN centricity in all initiatives Associate of Arts (AA) in Business, 1999 and interactions, always putting the customer first.
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