CITIZEN’S /CLIENT’S CHARTER
MINISTRY OF TEXTILES
OFFICE OF THE DEVELOPMENT COMMISSIONER FOR HANDLOOMS
UDYOG BHAVAN. NEW DELHI
2. Our Vision - To develop a strong, competitive and vibrant handloom sector for
providing sustainable employment for economic development of the nation and to
promote and preserve the age-old heritage of handloom weaves.
3. Our Mission-
To provide adequate and appropriate technical upgradation of equipments,
processes to promote traditional skills;
Upgradation of skills, design development and product diversification.
Overall growth and development of Handloom weavers in cooperation with
the stakeholders directly as well as through the State Governments.
To provide easy access to health care facilities and life insurance cover to the
4. Service Standards
Continue to publicize our policies, programmes and schemes.
Update our data base from time to time to serve better.
Welcome suggestions and advice to improve our performance standards to
the best of your satisfaction.
Acknowledge within 15 days to written inquiries.
Ensure to be No Reminder Office.
Take quick decisions and check delays.
Extend judicious support both physically and financially.
5 Grievance Redressal Mechanism
We aim at settling your grievances within 15 working days of their receipt.
If we cannot, we will explain the reason for the delay and time it will take to
resolve. Shri Sohan Kumar Jha, Additional Development Commissioner for
Handlooms has been designated as Public Grievance Redressal Officer.
Telephone No. 23062238(O) Fax No. 23063511 and E-mail address is
SK.JHA @ nic.in
If you have a grievance, you may telephone, send a letter by mail or fax or
visit our offices. You may first use the Information and Facilitation
Counter(IFC) of Ministry of Textiles, housed in Room No. , Udyog
Bhavan, New Delhi. In case you are not satisfied, you may also take up the
matter with the Grievance Officer of Office of the Development
Commissioner for Handlooms.
Weavers and ancillary workers
Yarn/Raw material Manufacturers
Yarn/Raw material Suppliers
a) National Handloom Development Corporation
b) Private Traders
a) Domestic Customers
b) International Customers
Institutions involved in handlooms work
Looms and accessories manufacturers
Implementing agency of Health/Life Insurances
Government of India and State Government
7. Responsibility Centres
1. The Office of the Development Commissioner for Handlooms, Udyog
Bhavan, New Delhi.
2. The Commissionorate/Directorates of Handlooms & Textiles of the
3. Weavers’ Service Centres.
4. Indian Institutes of Handloom Technology
5. The National Handloom Development Corporation, Lucknow.
6. Office of the Chief Enforcement Officer.
7. The Handloom Export Promotion Council
8. National Handicrafts and Handloom Museum, Pragati Maidan, New
9. The Association of Corporations & Apex Societies of Handlooms,
Pragati Maidan, New Delhi
8. Indicative expectations from service recipients
(A) Weavers have following expectations:-
1. To get adequate orders of handlooms items.
2. Continued improvement in wages.
3. Easy availability of yarn and dyes at reasonable rates.
4. Government to support marketing of handloom items through exhibitions
and by organizing Buyers-Sellers Meet.
5. Government to support social security measures.
6. To get loans at lower interest rate from banking institutions.
7. Improved conditions of working by providing worksheds.
8. Market friendly designs to be made easily available.
9. Government support for providing upgraded looms and upgradation of
10. Government support in the form of marketing incentives.
8.(B) There has been a change in the preference of customers both at domestic
and at international levels. Buyers expect quality Handloom products with
9. Month and Year for next review of the Charter.
The Charter is supposed to be reviewed as and when required.