Residence HAndBOOK

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					                                                       2011 - 2012

Residence HAndBOOK
your guide to living, learning and succeeding in Mount Royal Residence
IMPORtAnt DAtES AnD DEADLInES
Fall residence fees due ...........................................................August 1     Residence buildings close for
Fall tuition fees due ..............................................................August 10        Mount Royal University holiday closure .............. December 22
Move-in day for Fall residence .......................................September 4               Residence buildings re-open for
First day of Fall semester classes..................................September 8                      Winter semester / new-student move in ....................January 5
Last day to pay any unpaid fees ................................... September 19                First day of Winter semester classes.................................January 9
Room change applications open ......................................... October 1               Last day to pay all Winter fees.......................................... January 18
Last day for Fall-only contracts to apply for                                                   RA (Resident Advisor) applications due........................... January 27
      Winter housing with no application fee ...................October 31                      RA interviews ..............................................................February 6 – 10
Health and safety inspections .............................. November 21 – 25                   Reading Break......................................................... February 20 – 24
Applications for Spring/Summer 2011 and                                                         Health and safety inspections ................................... March 26 – 30
      Fall 2011 open online .................................................December 1         Last day to apply for student
24-hour quiet hours in effect                                                                        Spring/Summer housing ...............................................March 31
      due to final exams .............................. December 5 – January 5                  24-hour quiet hours in effect due to final exams .......... April 9 – 27
All Winter fees including residence fees due .................December 1                        Last day of Winter classes ......................................................April 13
Last day of Fall classes ....................................................December 8         Final exam period – residents without summer
Final exam period (residents leave within                                                            housing vacate 24 hours after last exam ............ April 16 – 26
      24 hours of their last final exam) .................. December 10 – 21
Last day to apply to stay in residence
      during December holiday closure ...........................December 2




KEy RESIDEnCE COntACtS
Residence Services Administration                                                               Resident Advisor on call
      Building B (Main office)                                                                        8:00 p.m. – 8:00 a.m. Monday – Friday,
                                                                                                      and 24 hours on weekends and holidays
Front Desk Office Hours                                                                               West on-call cell:
      8:30 a.m. – 4:30 p.m. Monday to Friday                                                    	     •	 A	Building,	B	Building		
                                                                                                         403-542-8215
Mailing Address                                                                                 	     •	 C	Building,	D	Building	and	west	townhouses		                        	            	
      200 Mount Royal Circle SW                                                                           403-542-4738
      Calgary Alberta T3E 7P7                                                                         East on-call cell:
      Phone: 403-440-6275                                                                             403-542-7258
      Fax: 403-440-6281
      E-mail: residence@mtroyal.ca                                                              Residence Life Coordinators
                                                                                                      West Residence
Laundry/Common Areas                                                                                  403-440-5191
      West Building B Laundry Hours                                                                   kross@mtroyal.ca
      8:00 a.m. – 10:00 p.m. 7 days a week
                                                                                                      East Residence
      East Community Center Hours                                                                     403-440-6298
      8:00 a.m. – 10:00 p.m. 7 days a week                                                            agraham@mtroyal.ca

                                                                                                Internet and Phone helpdesk
                                                                                                403-440-8888 or West Res Building B Room RB1011




     1           RESIDEnCE SERviCES                                                                                                                        mtroyal.ca/residence
WELCOME                                        MISSIOn
On behalf of the entire Residence
                                               StAtEMEnt
Services staff, i would like to welcome
you to on-campus living at Mount Royal.        Residence Services provides quality
We are pleased you have decided to join        facilities in a safe, secure, supportive living,
our community while you further your           learning community. We are inclusive,
education and we are here to help you          responsive, and respectful. Our programs
with your transition. if there is anything     and services are designed with best
that we can do, please don’t hesitate to       practices to foster academic and personal
ask.                                           growth and we actively provide student
                                               development and leadership opportunities.
i encourage you to take advantage of the       All of our programs and services are
many opportunities provided to students        delivered in a professional, conscientious,
living in residence. Try to get involved; it   and fiscally responsible manner.
will help you get the most out of your on-
campus experience. Attend a program,           This Residence Handbook was designed
participate in the Residence Activities        to help your transition to Residence and
Council or apply to be a Resident Advisor.     your academic career at Mount Royal. It
Most importantly, get to know the other        provides you with information on who’s
students living in your community. Lifelong    who in your community and who you
friendships and lasting memories are           can rely on to help you with this time of
waiting to be discovered.                      transition. There is information on daily
                                               living needs, your safety and security, as
A community like ours requires a set of        well as the Residence Conduct Guide,
rights, responsibilities and privileges. i     services and amenities.
encourage you to take the time to read this
Handbook and to familiarize yourself with      Please read this Handbook and keep this
our community standards. it is important       book for future reference.
for you to understand what you can expect
and what is expected of you. if you are
uncertain about anything or if you have any
questions, please make sure to ask your
Resident Advisor.

Once again, welcome home and we are
thrilled that you have chosen us to share in
your Mount Royal experience.

Good luck!



Steve Fitterer, Manager
Residence Services




RESIDEnCE SERviCES                                                                                mtroyal.ca/residence   2
COntEntS
Important Dates / Key Contacts...............1                        your Living Space...................................9                   Career Services...................................... 11
                                                                        The Suite Life ...........................................9           Campus Card ......................................... 11
Welcome ................................................2
                                                                        Health and Safety inspections ...............9                        Food Services ......................................... 11
Mission Statement..................................2                    insurance..................................................9          information Technology.......................... 11
                                                                        Energy Conservation ...............................9                  Positive Space......................................... 11
Welcome to Mount Royal
                                                                        Maintenance ............................................9             Security Services ................................... 11
 Residence Life .................................... 4
                                                                        No Smoke or Flames ...............................9                   Student Awards and Financial Aid ........ 11
 Residence Life Coordinators (RLCs) ......4
                                                                                                                                              SAMRU .................................................... 11
 Message from the Residence Life ...........                          Safety and Security in Residence ......... 10
 Coordinators ............................................4             Be Prepared ........................................... 10         Residence Policies and Procedures ...... 12
 Resident Advisors (RAs) ..........................4                    Safewalk ................................................. 10        Freedom of information and
 PPD Program ............................................4              Campus Security and Public Safety ..... 10                           Protection of Privacy Act (FOiP) ........... 12
                                                                        Residence Safety Tips ........................... 10                 Contract - Withdrawal Policy ............... 12
Get Involved in Residence
                                                                        in Case of Fire or Smoke ...................... 10                   Holiday Stay ........................................... 12
  and on Campus ...................................5
                                                                        if You hear the Fire Alarm .................... 10                   Room Select for Fall 2012 .................... 12
  Residence Activities Council - RAC .......5
                                                                        in Case of Medical Emergency ............. 10                        Moving Out ............................................. 12
Living with a Roommate ..........................6                      To Report a Theft and/or break-in ........ 10                        Summer Residence -
  Living with roommates:                                                                                                                       Apply by March 31............................. 12
                                                                      Campus Services................................... 11
     Communication is the key! ..................6                                                                                           Summer Storage .................................... 12
                                                                        Academics ............................................... 11
  How to work through and deal with
                                                                        Academic Advising.................................. 11             your neighbourhood Map ..................... 13
     roommate conflict ...............................6
                                                                        Student Learning Services .................... 11
  in the event of a room change request..6                                                                                                 your Campus Map .................................14
                                                                        Library ..................................................... 11
  Breaking the ice.......................................6
                                                                        Lifestyle and Wellness ........................... 11              Getting Around town .............................14
Living in Residence ......................... 7 & 8                     Athletics ................................................. 11
                                                                                                                                           Emergency Phone numbers .... Back Cover
  Decorating your unit ...............................7                 Recreation .............................................. 11
  Keys, doors and lockouts ........................7                    EnCana Wellness .................................... 11
  Phone and internet ..................................7                Health Services ...................................... 11
  Guests & visitors.....................................7               Diversity and Human Rights .................. 11
  Mail ...........................................................8     Multi-Faith Chaplaincy ............................ 11
  Laundry .....................................................8        Optimal Therapies .................................. 11
  Storage .....................................................8        Ombudsperson ........................................ 11
  Parking ......................................................8       Student Counselling ............................... 11
  Communication with Residents ..............8                          Bookstore ................................................ 11




     3             RESIDEnCE SERviCES                                                                                                                                   mtroyal.ca/residence
WELCOME tO MOunt ROyAL RESIDEnCE LIFE!
From the people living and working            play an important role in the development      •	 need	help	approaching	a	roommate		
in your community                             of your community and we hope you will            issue (hint: before it becomes a
                                              actively participate in their programming         roommate conflict)
Residence Life Coordinators                   initiatives throughout the year. Take every    •	 need	guidance	on	how	to	deal	with	
(RLCs)                                        opportunity to get involved in residence          a problem
Our two Residence Life Coordinators           activities and campus organizations to         •	 want	to	participate	in	lots	of	fun		 	
(RLCs) are full-time professionals who live   enhance your learning inside and outside          activities in residence
on campus. They supervise and manage          the classroom.
the day-to-day residence community and                                                       Because RAs supervise and provide support
Residence Life program, including the         We wish you the best of luck!                  for all residents, they uphold community
Resident Advisors (RAs) and the Residence                                                    standards and ensure the residence
Activities Council (RAC).                     Resident Advisors (RAs)                        environment is safe, inclusive, responsible and
                                              One of the first people you will meet          respectful — a great place to live and learn.
Message from the Residence Life               when you move into Residence — and
Coordinators…                                 an important resource for you — is your        Personal and Professional
Welcome to Mount Royal Residence.             Resident Advisor (RA). Every community         Development Program
We hope that Reslife plays an integral        (floor, townhouse block, etc.) has a RA        Mount Royal is committed to students.
role in your discovery and transition into    living on site and a RA is on duty and         This is highlighted through our ongoing
University Life. We at MRU believe that       available to you after 8 p.m. every evening.   commitment to student learning and the
your experience in residence will not only                                                   student experience. We have faculty and
enhance your learning, it will help you to    RAs know the ins and outs of residence         staff members each year who dedicate time
develop interpersonal skills and foster       and of the University. They can show you       outside the class to improve the student
relationships. in residence you will be in    the ropes and help you sort out day-to-        experience in residence.
a community where you will experience         day living issues or get you pointed in
diversity through the people you meet.        the right direction for course concerns.       it is a great opportunity to get to know faculty
You will also learn the importance of         Most importantly, they will be organizing      and staff, and will enhance your University
citizenship as both a member of the           educational and social programs that will      experience. Check out the calendar of events
University and the greater Mount Royal        help you meet the rest of the residence        online at www.mtroyal.ca/CampusServices/
community. in order to help you maintain      community and offer opportunities to get       LivingonCampus/ResidenceLife/ppd_
your personal wellness and support            involved.                                      workshops.htm
your academic success, we have trained
                                              Your RA should be the first person you         Studies show that contact with faculty
Resident Advisors (RAs) who are ready
                                              contact if you:                                outside the class can enrich your learning
and willing to help you with any questions
                                              •	 have	a	question	or	concern	about		          experience and increase your academic
or concerns you may have. These RAs
                                                 living in residence                         success.




RESIDEnCE SERviCES                                                                                   mtroyal.ca/residence            4
GEt InvOLvED In RESIDEnCE AnD On CAMPuS
Residence Activities Council               RAC is an excellent training ground for       representation to Residence Services on
– RAC                                      future student leaders, offering residents    matters relating to residence living and
RAC is a student-led organization          of all pursuits an unparalleled opportunity   programming events for all residents.
committed to enriching the lives of all    to discover all of what their Mount Royal
residence students. it starts quickly in   residence experience has to offer.            Find out more about RAC and get involved!
the semester, so keep an eye out for RAC                                                 Check out the Residence Life section
events during ‘Welcome Week,’ the first    Get involved with RAC and you’ll hone         on our website, talk to your RA or drop
week of classes.                           your leadership skills through outstanding    by the RAC office in the East Residence
                                           and inclusive leadership opportunities,       Community Centre.




                                             tHE ADvAntAGES OF
                                             BEInG InvOLvED ARE yOuRS
                                             Get as much out of being involved as you want, depending on how involved you choose
                                             to be. You will:
                                             •	 meet	new	and	exciting	people	
                                             •	 know	about	and	be	part	of	what’s	happening	in	your	community	and	on	your	
                                                 campus
                                             •	 make	lifelong	friends	
                                             •	 receive	innovative	training	
                                             •	 challenge	yourself	
                                             •	 build	your	résumé	and	establish	important	references	
                                             •	 discover,	expand	and	fulfill	your	passions	
                                             •	 connect	with	successful	students	who	share	your	interests	
                                             •	 live	an	exciting,	fun	and	active	student	life	
                                             •	 build	great	experience	for	scholarships	and	bursaries	
                                             •	 be	a	mentor	and	role	model	to	students	in	your	community	
                                             •	 see	your	input	make	a	difference	in	your	school	and	community	
                                             •	 meet	students	from	other	schools	and	student	organizations




   5       RESIDEnCE SERviCES                                                                                mtroyal.ca/residence
BREAKInG tHE ICE
Get to know your roommate — and help your roommate get to know              Meet Our new Roommate
you — and you’re on your way to a great friendship. Here are some
                                                                            How do you feel about an overnight guest? Where do guests sleep?
topics you might want to talk about during the first week of school.
                                                                            is there a difference between guests and partners staying the night?
                                                                            (Refer to the Residence Conduct Guide for more details.)
Somebody’s Been Eating My Food
May roommates borrow food from one another? if so, how soon                 Quiet, I’m Studying
should it be replaced or paid for?
                                                                            What’s your definition of noise? What’s loud and what isn’t? What
                                                                            kind of music do you like to listen to? is absolute quiet needed in
QuIEt! I’m trying to Get Some Sleep!                                        order to study? How do you communicate when noise is too loud?
When do you typically go to bed and wake up? What time should
movies, music and guests be allowed to continue on in the unit’s
                                                                            Let’s Party!
common areas?
                                                                            How do you feel about drinking/partying? What is your definition of a
                                                                            party? And what are your thoughts about guests drinking in the unit’s
Isn’t that My Jacket?                                                       common space?
What about sharing and borrowing personal items such as clothes,
CDs or skis? Are items in the common room, such as stereos or DvD
                                                                            you Are So Messy!
players, for common use? is permission required for all items or just
                                                                            What are your standards of cleanliness? How clean should the unit
certain ones?
                                                                            be kept? How and when should household chores be done?




LIvInG WItH A ROOMMAtE
Living with roommates:                           How to work through and deal                    In the event of a
Communication is the key!                        with roommate conflict                          room change request
Whether it is your first time away from home     Living with someone will always have            We hope the year gets off to a great start,
or not, learning to live with a roommate         its ups and downs and sometimes a               but we do understand that sometimes
does not have to be a difficult task. The        situation is not easily solved. if you find     things don’t work out. Residence Services
key to maintaining a positive living learning    your attempts to resolve an issue are not       strongly believes that as an adult, you
environment with roommates is continuous,        successful, please contact your RA as           need the opportunity to work out any
open communication. Misunderstandings            soon as possible (they are here to help).       differences on your own throughout the
happen all the time whether you are good         Your RA has been trained in many forms          first month. Therefore, we will not accept
friends or complete strangers and it is          of communication and will be able to            any room change requests before October
important to clear up any misunderstanding       approach the situation with an unbiased         1. After this date, a room change request
as opposed to letting them grow into tension,    opinion. it is best to ask sooner rather        may be submitted to Residence Services
and eventually conflict in the unit.             than later, as the longer you wait the more     for review.
                                                 tension builds. We do encourage you to
Your overall enjoyment of the residence          work through your issues as room changes        All room change request forms can be
life experience will depend largely on you       are only done according to availability.        located on the residence website under
actively taking into account the impact of                                                       Rules, Policies and Forms or at our front
your actions on your roommates, neighbours                                                       desk in West Residence building B.
and the community. This involves but is not
limited to:                                                                                      *Please note: there may be extenuating
•	 making	assumptions	—	ask	when	in	                                                             circumstances where a roommate change
     doubt                                                                                       may be granted prior to October 1.
•	 abiding	by	the	rules	of	residence	                                                            Please contact your RA or Residence Life
     outlined in the Conduct Guide                                                               Coordinator if this is the case.
•	 maintaining	the	cleanliness	of	your	
     unit including all common areas                                                             Your RA, RLC and all the Residence
•	 resolving	any	disagreements	in	a	                                                             Services staff want your experience to be
     timely diplomatic manner and involving                                                      a positive one, so please talk to us if you
     your Resident Advisor if you cannot                                                         should have any concerns!
     come to an agreement



RESIDEnCE SERviCES                                                                                       mtroyal.ca/residence           6
LIvInG In RESIDEnCE
Decorating your unit                          Phone and Internet
Residence is going to be your home over
the next year, so we encourage you to
                                              Each residence unit is equipped with a
                                              phone in the common area and all student
                                                                                           GuEStS &
give your room your own personal touch.
However, we do expect you to follow a few
                                              rooms are designated with a private
                                              voice mail. The phone is assigned to your
                                                                                           vISItORS
simple rules:                                 specific unit. Do not swap out phones.       Guests and visitors are welcome in
•	 Respect	the	facility,	neighbours	and		                                                  your residence home — and you are
    furniture                                 Unlimited local calling is included; long
                                                                                           responsible for the conduct of your
•	 Use	only	3M	adhesive	items	with	pull       distance calls require a calling card.
                                                                                           guests at all times.
    tabs that release from the wall without
    damaging paint                            To set up your voice mail, press the
                                                                                           Because guests and visitors will
•	 Do	not	display	bottles,	cans,	posters,	    envelope button on your phone and
                                                                                           use the spaces you share with your
    flags or any type of advertisement in     follow the prompts, inputting the default
                                                                                           roommate(s) and may disrupt his
    windows                                   password provided at check-in.
                                                                                           or her daily routine, respect and
•	 No	offensive	material	in	places	where	                                                  consideration is essential.
                                              to log into your mailbox from
    it could possibly be seen by others
                                              a different phone:
    (e.g., windows, doors)                                                                 The following rules are in place to
                                              1. Dial your phone number and press
                                                  the * key when your voice mail begins    ensure the comfort and safety of all
if you are unsure about these rules, please
                                              2. Enter your phone iD (the last four        residents, guests and visitors. Be sure
contact your Resident Advisor.
                                                  digits of your phone number) and         to read the Residence Conduct Guide
                                                  follow the prompts                       for full details.
Keys, doors and lockouts
The security of the residence community is                                                 •	 all	residence	units	have	
                                              Wireless High-speed Internet is also
a shared responsibility between residents                                                     occupancy limits that set the
                                              provided throughout residence. Please
and the University. Residence Life staff                                                      maximum number of people that
                                              ensure that you have anti-virus software
and Campus Security monitor residence.                                                        can be in any one unit at any one
                                              and read the information sheet provided at
Residents are advised to have their                                                           time:
                                              check-in.
campus card and keys with them at all
times.                                                                                        1-bedroom            4 people
                                              For It help, please call 403-440-8888
•	 All	exterior	doors	need	to	be	                                                             units                maximum
                                              or visit the Resnet office in Residence
   closed/locked even when you are at         Building B, RB1011.                             2-bedroom            8 people
   home to ensure the safety of you and                                                       units                maximum
   your belongings.                                                                           4-bedroom            16 people
•	 If	you	are	locked	out	of	your	room,	you	                                                   units                maximum
   should contact the Residence Office,
   or the RA on duty if after hours.                                                       •	 a	guest	may	visit	up	to	3	times	
   Lockouts will be charged a $25 fee.                                                        per semester, for a total of 3
•	 If	a	Black	RF	Key	or	a	Mail	Box	Key	is		                                                   nights per visit
   lost or stolen, you will be charged a
   replacement fee of $25.                                                                 •	 having	a	guest	in	your	unit	must	
                                                                                              be agreed to by your roommate(s)

                                                                                           •	 during	Exam	Quiet	Hours	—	
                                                                                              24 hours a day 7 days prior to
                                                                                              exams through the day after
                                                                                              exams — guests are permitted
                                                                                              ONLY for study/academic
                                                                                           	 purposes.	Exam	Quiet	Hours	are	
                                                                                              intended to provide the optimal
                                                                                              academic environment for
                                                                                              residents.




   7        RESIDEnCE SERviCES                                                                               mtroyal.ca/residence
LIvInG In RESIDEnCE
Mail                                             every day. it is wise not to leave your         only. Please note that basements are
You have a personal mailbox in either the        laundry unattended.                             locked throughout the semester but may
West Residence Building B or in the East                                                         be opened with proper approval. Please
Community Centre. This box number is             Storage                                         contact your Residence Life Coordinator
on your key envelope at check-in. All mail       West Apartment residents have access            for more information.
is received at Residence Services and            during building hours to the storage
distributed to the mail box according to         lockers in Building B. Sign up for your         Parking
the room number in our system. So, even if       locker at the office and provide your           www.mtroyal.ca/parking
you move rooms on campus, as long as the         own lock. Make sure that you have
office is aware of it, you will continue to      emptied it before you leave or your             You may purchase parking passes for
receive your mail.                               items will be donated to charity. West          appropriate lots from the Parking Office.
                                                 Townhouse residents have access to a            Please ensure you park in your appropriate
your mailing address is:                         crawl space and East Residents may use          lot as the City of Calgary will ticket and
    your name                                    their basement for storage purposes             tow vehicles.
    200 Mount Royal Circle SW
    Calgary, AB t3E 7P7

Mailboxes for outgoing mail are located in         COMMunICAtIOn WItH
the campus post office in Wyckham House,
at the Recreation Entrance and at the              RESIDEntS
West Gate by Campus Security.
                                                   There are three main ways in which Residence Services will communicate with
if mail arrives that will not fit in your box,     residents: through your email, voicemail, or your mailbox. We urge you to check them
the Residence Services office will send a          regularly.
message to your email on file and you may
pick the parcel up during office hours with        1. Phone
your campus iD card.                                  phone messages are left on your voice mail for time-sensitive issues or things
                                                      we feel you need to know about right away such as room changes, or important
Laundry                                               reminders such as residence fee payment or application deadlines.
Coin-operated washers and dryers are
located in the basement of West Residence          2. Mail and email
Building B and in the East Community                  important information that we need to communicate to you in writing, such as
Centre. Change machines and vending                   the application process for summer, room select, move-out process and getting
machines with detergent are on site.                  your security deposit back.
Laundry areas are open 8 a.m. – 10 p.m.



RESIDEnCE SERviCES                                                                                       mtroyal.ca/residence          8
yOuR LIvInG SPACE
the Suite Life                                 Energy Conservation
You will be issued a suite-condition report
upon arrival. You will have the opportunity
                                               We are all aware of the changes in our
                                               environment and how we must each do our
                                                                                                  nO SMOKE OR
to document the state of your unit at move-
in. Please complete this form and return it
                                               part to help conserve energy. Energy-saving
                                               lights, water-saver toilets, efficient laundry
                                                                                                  FLAMES!
to your RA within the first week of classes.   machines and motion sensors have been              For the safety and health of all
if you do not return this form, you will be    installed wherever possible.                       residents, all Mount Royal residences
held responsible for any damage found in                                                          are smoke and flame free.
your unit at the time of move-out.             Please help contribute to these efforts by
                                               recycling and turning off your lights when         Residence prohibits smoking, candles,
Health and Safety Inspections                  you are out. Townhouse residents can save          incense or anything with an open
You and your roommates are responsible         energy by making sure that their outdoor           flame.
for keeping your suite, bedroom, shared        lights are turned off when not needed. Why
living areas and the exterior of your          not make a habit of making sure the light is       Mount Royal is a non-smoking campus
unit free of garbage. Health and safety        turned off every morning when you leave?           and smoking is only permitted in
inspections will be done by residence staff                                                       designated areas of campus. Please
                                               Recycling dropoff areas are located
once each semester. Any cited concerns                                                            see the campus map on the inside
                                               outside in your community and each unit
will be checked out and if housekeeping                                                           back cover for marked areas.
                                               is equipped with a recycling bin for your
is called to clean a unit after a written
                                               convenience.
warning, each resident will be charged a
minimum $50 fee.
                                               Maintenance
All individual bedrooms include:               Have a dripping tap? Burned out light bulb?
•	 bed                                         Clogged drain? Door that isn’t closing
•	 closet                                      properly? The residence maintenance
•	 desk	and	chair                              staff is here to help and will look after any
•	 wireless	high	speed	Internet	               maintenance issues that occur throughout
connection                                     the year.

                                               Regular repairs:                                 Emergency repairs:
All unit common areas include:                                                                  if there is an emergency repair that must
                                               Submit an online repair request:
•	 digital	phone	with	phone	number,	                                                            be fixed immediately (water leak, loss of
                                                  https://rezweb.mtroyal.ca/
    voice mail and local calling                                                                heat, etc.), please call the office at 403-
                                                  StarRezPortal
•	 kitchen	table	and	chairs                                                                     440-6275 during office hours, or the RA
                                                  This is a secure website and you will
•	 fridge,	stove	and	microwave                                                                  on-call or Campus Security after hours.
                                                  need your screenname and pin given to
•	 living	room	furniture:	lamps,	couches	
                                                  you when you first setup your account.
    and coffee table
                                                  For further directions, please refer to
•	 television	with	remote	and	cable
                                                  the information sheet given at move-in.
•	 full	bathroom	(2	bathrooms	in	a	
    4-bedroom unit)                            Please be as specific as possible when
•	 smoke	detector	and	fire	extinguisher        completing the form and remember: by
                                               submitting the request you are authorizing
Insurance                                      staff to enter your room to complete the
it is important to insure your personal        necessary repairs. These requests are
property in case the unthinkable happens       reviewed and prioritized daily Monday
and your possessions are destroyed or          - Friday.
stolen. no personal items are covered by
Residence Services.



  tIP: Don’t leave maintenance until move-out. Report items, including damage to the unit, as
            soon as possible. Do not try to fix damage yourself as this often results in a higher cost
            to you to repair the fix as well as the damage.



   9        RESIDEnCE SERviCES                                                                                       mtroyal.ca/residence
SAFEty AnD SECuRIty In RESIDEnCE
Be Prepared!                                     seven days a week. All residence unit
                                                                                                 ✔ use Safewalk or walk with a friend at
Know the location of all emergency exits,        phones have a direct line to the Office.
                                                                                                     night and use well-travelled and well-
fire alarms and your emergency evacuation        Use it to report any security issues or
                                                                                                     lit sidewalks and roads
meeting point. Knowing what to do is the         emergencies. in case of emergency, follow
best preparation for any emergency.              emergency procedures.                           ✘	 no incense, candles and cigarettes
                                                                                                     — anything with a flame or that
Safewalk - 403-440-6898                          Residence Safety tips                                 smokes is a prohibited item
if you feel uneasy or uncomfortable              Safety and security is everyone’s
                                                 responsibility — for you and for your
                                                                                                 ✔ report all damaged locks, lights, smoke
walking on campus alone at night, call                                                               detectors, electrical outlets and other
Safewalk to escort you to residence,             residence community. Follow these
                                                                                                     safety hazards immediately
your car or the bus stop. Safewalk is a          guidelines:
volunteer service provided by the Students’                                                      ✔ report any suspicious activity or
Association of Mount Royal University and                                                            concerns to Campus Security
Campus Security, Monday - Friday, 6 p.m.
                                                 ✔ keep your room/unit door locked
                                                     at all times
- 12 midnight (outside these hours, Campus
Security Officers will provide escorts).         ✘   don’t lend keys to anyone. Don’t
                                                     leave them anywhere public, and
Campus Security and Public                           report lost or stolen keys immediately
Safety
Emergency - 403-440-5900                         ✘   don’t prop open any doors

non-emergency - 403-440-6897
Mount Royal’s Campus Security and Public         ✘   don’t open doors to or let people into
                                                     the residence if you do not know them
Safety Office is staffed 24 hours a day,



  In Case of Fire or Smoke                                                If you Hear the Fire Alarm
  Note: for apartment-style buildings, the location of emergency          1. evacuate immediately to your designated waiting area,
  exits is posted on the back of your unit’s front door. Know the            described above
  location of exits and your evacuation meeting point (see below          2. wait for further instructions, as above
  and map on page 14), in case of emergency.
                                                                          In Case of Significant and/or
  in West Residence apartment-style buildings A, B, C and D:              Life threatening Medical Emergency
  1. pull the fire alarm located by the emergency exit                    1. call 9-1-1 immediately
  2. call 9-1-1                                                           2. notify Campus Security (use the “MRU Security” button
  3. evacuate to your designated waiting area                                on your phone or phone 403-440-5900)
                                                                          3. notify the Residence Services Front Desk (Monday to
  in East and West Residence townhouses:
                                                                             Friday, 8:30 a.m. – 5 p.m.) or after hours, the RA on duty
  1. call 9-1-1
  2. evacuate to your designated waiting area
                                                                          to Report a theft and/or Break-in
                                                                          1. notify Campus Security immediately (use the “MRU
  If you are in:                                 Evacuate to:
                                                                             Security” button on your phone or call 403-440-5900)
  West Residence Building A;                     open lot 1               2. notify your RA and/or the RA on duty
  West Townhouse blocks 8000 and 9000
  West Residence Buildings C and D;       main soccer field               For all other emergency issues and/or significant concerns,
  West Townhouse blocks 5000, 6000 and 7000        (Field 1)              please contact Residence Services during regular business
  West Residence Building B                      Convocation              hours or, after hours, contact the RA on duty.
                                                 Green
  East Residence Units 1 through 36              gated lot 5              See the back cover for emergency phone numbers and keep this
                                                                          book nearby for easy reference.
  East Residence Units 37 through 80             open lot 7

  At your designated waiting area, await further instructions from
  the Resident Advisors and/or Residence Life Coordinators.




RESIDEnCE SERviCES                                                                                        mtroyal.ca/residence            10
CAMPuS SERvICES
People don’t plan to fail, they fail to plan!      Diversity and Human Rights                    Campus Card
                                                     www.mtroyal.ca/humanrights                    E251
While we could not possibly list all the             Room U216C                                    www.mtroyal.ca/campuscard
great services available, some excellent             403-440-8675
campus resources are highlighted below.                                                          Food Services
                                                   Multi-Faith Chaplaincy
Take advantage of these and more to                                                                 www.mtroyal.ca/campusservices/
                                                     www.mtroyal.ca/multifaith
increase your academic and personal                                                                 campusresources/foodservices
                                                   Optimal therapies
success.                                             www.mtroyal.ca/optimaltherapies             Information technology
                                                     Room U216C                                      E251
Academics                                            403-440-6917                                    403-440-6000
Academic Advising                                  Ombudsperson                                      www.mtroyal.ca/campusservices/
Course selection, program planning,                  www.mtroyal.ca/ombudsperson                       campusresources/techsupport
building an educational plan, surviving the          Room Y320G
academic world of university                                                                     Positive Space
                                                     403-440-6076
    http://advising.mtroyal.ca                                                                      www.mtroyal.ca/positivespace/
                                                   Student Counselling
    Room C109                                                                                          creating.shtml
                                                     www.mtroyal.ca/counsellingcentre
    403-440-5000 #6                                  Room U216                                   Security Services
Student Learning Services                            403-440-6362                                   X200
Peer tutoring, study skills, academic                                                               403-440-6897
success programs, disability services,          More Important Student Services                     www.mtroyal.ca/security
student leadership programs                     Bookstore
                                                                                                 Student Awards and Financial Aid
   www.mtroyal.ca/                                403-440-6300
                                                                                                    E102
     studentlearningservices                      www.mtroyal.ca/bookstore
                                                                                                    403-440-6223
   Room T123                                    Career Services                                     www.mtroyal.ca/campusresources/
   403-440-6452                                 it is never too early to plan for your career:            financialservices
Library                                         directed studies, relevant work experience,
                                                                                                 SAMRu
Research materials, resources, study            resumes and career planning
                                                                                                   Student Association
space                                                A200 Kerby Hall
                                                                                                   Wykham House
   http://library.mtroyal.ca                         403-440-6307
                                                                                                   403-440-6401
                                                     www.mtroyal.ca/careerservices
                                                                                                   www.samru.ca
Lifestyle and Wellness
Athletics
Join or support your varsity athletes —
#1 in Canada for performance
    http://cougars.mtroyal.ca                     OMBuDSPERSOn
Recreation                                        An Ombudsperson is an independent, impartial agent who seeks resolution to problems
Work-out facilities, fitness classes,             and conflicts. All matters are handled in strict confidence.
personal training, intramurals, club sports,
etc.                                              You would go to the Ombudsperson if you:
    www.mtroyal.ca/recreation
    403-440-6517                                  •	 feel	you	have	been	treated	unfairly
EnCana Wellness
  www.mtroyal.ca/wellness                         •	 are	not	sure	what	to	do	or	who	to	turn	to
  Health Services
    Room U220                                     •	 need	information	or	advice	about	a	Mount	Royal	University’s	policies	and	procedures
    403-440-6326
                                                  •	 want	someone	to	facilitate	and	assist	in	an	informal	dispute	resolution	processes	

                                                  •	 want	to	bring	findings	and	recommendations	to	the	attention	of	those	in	authority	
                                                     whereby the Ombudsperson would suggest actions, amendments or clarifications
                                                     to policies that would be equitable to all parties.




   11        RESIDEnCE SERviCES                                                                                     mtroyal.ca/residence
RESIDEnCE POLICIES AnD PROCEDuRES
Freedom of Information and                    b) terminate for the Winter semester            online December 1st and the room select
Protection of Privacy Act (FOIP)                 during the Fall semester by                  order will be based on this application
FOiP is Alberta provincial legislation that      December 1:                                  and application fee date. it is possible
applies to all information gathered and          if the resident has signed a Fall and        that a finite number of applications will
access to records. Mount Royal University        Winter semester contract, this               be accepted. information about the room
is not able to discuss your application,         agreement may be terminated by the           select will be provided to residents in
record and experience with any parent,           resident during the Fall semester for        November — check your mailbox. Please
family member or guardian without your           the upcoming Winter semester no              note that behaviour in residence may be a
written permission. This includes, but           later than December 1st. Notice must         factor in your ability to participate in the
is not limited to, roommate difficulties,        be provided in writing along with the        room select process.
discipline issues, and account information.      reason for termination and will be
if you want others to be able to access          subject to the $400 cancellation fee.        Moving out
information and discuss specific situations      Otherwise, any lost revenue due to a         At the end of your contract, you will need
about you and your residence experience,         vacancy will become the responsibility       to move out 24 hours after your last
you must give written authorization to           of the resident to the end of the            exam. in preparation for the move-out
Residence Services.                              agreement.                                   period, your RA will meet with you and
                                                                                              your roommates to discuss cleaning and
Contract – withdrawal policy                  Holiday Stay                                    damage to common areas, as well as your
if you are moving into the Residence you      Mount Royal University closes during            move-out date according to your exam
accepted the online housing agreement.        the December break between classes.             schedule. On the date of your move-out,
Among its items is the withdrawal policy      Residence is officially closed at this time,    please return the keys to the office. Check
for residence. Please note the following:     however, we recognize that not all students     your mailbox the month before your move-
                                              will be able to leave during this break.        out for more details.
termination of Agreement by the Resident      Residents needing to stay in residence
Any termination by the resident, including    during the break must fill out the Holiday      Summer Residence –
withdrawal from Mount Royal, is subject       Stay Request. This form is available online     Apply by March 31
to the $400 cancellation fee. Any such        at www.mtroyal.ca/residence or from the         Students currently living in residence may
termination will be approved only under       office and must be received by the first        apply to live in residence for the Spring or
the following conditions:                     week of December. As the residence fees         the Spring/Summer period regardless if
a) Withdrawal from university:                do not cover the holiday closure, a flat rate   you are taking classes during the summer
    This agreement may be terminated by       of $50 will be applied for stays during this    term. Residents will have to move to the
    the resident only if the resident is      time period.                                    summer housing area.
    no longer enrolled in classes at the
    University. Otherwise, any lost revenue   Room Select for Fall 2012                       Summer Storage
    due to a vacancy will become the          Residents who would like to return for          Residents leaving for the summer but
    responsibility of the resident to the     Fall 2012 may apply to participate in           returning in the Fall may arrange for
    end of the agreement.                     Room Select and choose their room/              summer storage. A refundable deposit as
                                              unit to guarantee a space in residence.         well as a charge will be applied for the
                                              Applications for Fall 2012 will open            storage space. Forms are available from
                                                                                              the office.

RESIDEnCE SERviCES                                                                                    mtroyal.ca/residence           12
yOuR nEIGHBOuRHOOD MAP




LEGEnD                SHOPPInG HIGHLIGHtS              OutDOOR ACtIvIty
   - Groceries           - Westhills Towne Centre        - Weaselhead Natural
                                                           Environment Area
   - Shopping            - Signal Hill Centre
                                                         - Glenmore Park Entrances
   - Books               - Richmond Centre
                                                         - Richmond Green Golf Course
   - Movies              - Richmond Co-op
                                                         - Lakeview Golf Course
   - Restaurants         - London Drugs
                                                         - Riveredge Park / Sandy Beach
                         - Westbrook Shopping Centre
                                                         - Stanley Park
                         - 17th Avenue

                         - Marda Loop

                         - Garrison Woods Safeway

                         - Calgary Farmers’ Market

                         - Chinook Centre

                         - Glamorgan Safeway




 For Calgary events & business listings check out www.thiscity.com

 13      RESIDEnCE SERviCES                                               mtroyal.ca/residence
yOuR CAMPuS MAP




GEttInG AROunD tOWn
Three different bus routes have stops on the Mount Royal campus and others are a short walk away. Wherever you want to go, you can get
there from here.

Route #                             Where it Goes                                                            Where to Catch the Bus
13                                  downtown, Westhills Towne Centre / Signal Hill Centre                    West Gate
18                                  downtown                                                                 East Gate
20                                  University of Calgary, U of C LRT station, Heritage LRT station          East Gate
72                                  city circle route                                                        Richardson Way
73                                  city circle route                                                        West Gate




RESIDEnCE SERviCES                                                                                    mtroyal.ca/residence        14
EMERGEnCy PHOnE nuMBERS
Emergencies                                                                                     Health
Fire, Police, Ambulance ..................................................................911   Calgary Health Link (24 hours) ................................. 403-943-5465
Mount Royal Campus Security ................................ 403-440-5900                       Mount Royal Health Services .................................. 403-440-6326
      or ‘MRU Security’ key on phone                                                                 (or 6326 from an MRU phone)
Calgary Police Service .............................................. 403-266-1234              Mount Royal Counselling Services ......................... 403-440-6362
Poison Centre (24 hours) ............................................ 403-944-1414                   (or 6362 from an MRU phone)
                                                                                                Mental Health Crises Line (24 hours) ...................... 403-266-1605
Facilities / Maintenance                                                                        Sexual Assault Hotline ............................................. 403-237-5888
Mount Royal Residence Front Desk .........................403-440-6275                          Suicide Services ......................................................... 403-297-1744
    (or 6275 from an MRU phone)                                                                 AiDS/Hiv/STD information .................................... 1-800-772-2437
Maintenance Request                                                                             AADAC Help Line (24 hours) ................................ 1-866-332-2322
    https://rezweb.mtroyal.ca/StarRezPortal
    (Screen name and pin are required)                                                          Residence Life
                                                                                                Residence Life Coordinator – East Residence ....... 403-440-6298
Clinics and Hospitals                                                                           Residence Life Coordinator – West Residence .........403-440-5191
Foothills Medical Centre ..............................................403-944-1110             Residence Advisor After Hours:
Peter Lougheed Medical Centre ............................. 403-943-4555                            8:00p.m. – 8:00a.m.
Rockyview General Hospital ....................................403-943-3000                         Monday – Friday, and 24 hours on weekends and holidays.
Sheldon M. Chumir Emergency Health Centre .......403-955-6200                                       On-Duty cell phone ....................................East 403-542-7258
                                                                                                    On-Duty cell phone ........................... West A/B 403-542-8215
                                                                                                    On-Duty cell phone .............. West C/D and West Townhouses
                                                                                                                                                                403-542-4738




Last Updated: August 2011

				
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