Testing your
Connection
Access To Therapy Network LLC
Your Webcam
Make sure that you have a webcam that is
connected to your computer
If you have an internal webcam (one built into
your system) the software will automatically
choose and open the webcam for use.
If you have an external webcam, you may have
to double click on its icon to open up the
camera window.
Downloading your software
Open your welcome email and click on the link
to the software download
Once you are at the download, simply follow the
instructions on how to download and install the
software
You may have to reboot your computer after the
software has been installed but your system will
let you know if you need to reboot or not.
Testing your connection
Now that your software has been downloaded
and installed successfully and your webcam is
operating, you are ready to test your connection
After the software download you will see a login
window on your screen
Place your curser in the space for “login as a
guest” and enter your first name
Click on “guest login”
Login to test your connection
Testing your connection
After you logged in, you should arrive at a screen in
which you will see yourself in a smaller square window.
Adjust your camera in order to bring your face or torso
into the picture fully (you may have to move the screen
if the camera is built into your laptop)
Also, you may realize that the picture is too dark or
bright, simply adjust lighting or your position to make
your appearance clear and crisp on the screen
Your test panel view
Testing your connection
In the upper left of your screen you will see a
number of little icons
These icons can be used to adjust the volume,
allow you to see your therapist only or see both
of you in screens side by side, and to mute and
un-mute your session
Please adjust the levels and layout of the screen
to your personal preferences, there is no right or
wrong way
Testing your connection
The most important part is that if you see yourself in
the screen, your connection is fully functional.
If you do not see yourself, reboot your system one time
only and attempt login.
If at that point in time you still cannot see yourself and
you checked your camera to be “on” please contact our
tech support and within 24 hours we will get in touch
with you to resolve your connection problem.