Reset Your ISIS Password
8/12/11
ISIS Password Reset Feature
Forgot your ISIS password? Wouldn’t it be convenient if you could just answer a question
and receive a new ISIS password via email? And wouldn’t it be nice if you received the new
ISIS password within minutes? Well, you can!
If you forget your ISIS password, you can either:
1) Reset your password yourself!
- Or -
2) Call the DoIT Help Desk at 264-HELP to reset your ISIS password.
How Password Reset Works
1. In ISIS, you set up password ‘help’ by answering a question.
2. Verify/Edit your primary wisc.edu email address in ISIS.
3. Then when you forget your ISIS password, you select the ‘Forgot your password?’
prompt on the ISIS Login page.
4. ISIS prompts you with your ‘help’ question.
5. You provide your ‘secret’ answer.
6. A new ISIS password is sent within minutes to the email address you saved in ISIS.
Disabled Accounts
If you have logged in too many times unsuccessfully, your account will be disabled and the
following message will display, ‘Your account has been disabled’.
If your account is disabled, you MUST call the DoIT Help Desk at 262.HELP to have
your ISIS password reset.
Important Reminders
This reset feature is only to be used if you cannot remember your ISIS password.
You can always manually change your ISIS password while you are logged into ISIS
using the menu item Change My Password.
Before using the Forgot My Password feature
You must complete the Required Initial Set Up:
1. Verify/Edit your wisc.edu Email address in ISIS.
2. Set up your Forgotten Password Help.
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ISIS Password Reset Feature
Reset Your ISIS Password
8/12/11
Required Set Up
In order for you to be able to reset your own ISIS password, you must do the following initial
set up in your ISIS account. Please log in to ISIS and do the following:
Verify/Edit Your Email Address in ISIS
By entering your current wisc.edu email address, you will be sure your password is sent to
your current email account.
Note: Only email addresses ending with wisc.edu can be used.
Step Action Result
1. In ISIS, select from your Main The General Profile Information page displays.
Menu, My System Profile.
2. In the Email section, verify the
checked Primary Email Account
is your correct wisc.edu Email
Address. If not, edit as needed.
3. Click [Save]. Your email address is saved to your ISIS account.
Tip: If you delete your primary email address row, you will not be able to save and you’ll
have to call the DoIT Help Desk at 608-264-HELP (608-264-4357) to have your email
account reentered.
Set up Your Forgotten Password Help
The following procedure sets up your forgotten password help and your ‘secret’ answer.
Step Action Result
1. In ISIS, select from your Main The General Profile Information page displays.
Menu, My System Profile.
2. Click Change or set up The Change or set up forgotten password help
forgotten password help. page displays.
3. Select a Question from the
drop-down list.
4. Enter your Response.
Note: The response displays.
5. Click [OK]. The General Profile Information page displays.
6. Click [Save]. The password help is saved.
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Required Set Up
Reset Your ISIS Password
8/12/11
Resetting Your ISIS Password
Once you have set up your email and password help, you can use the feature below to reset
your ISIS password yourself when you cannot remember your ISIS password.
Reminder: You can call the DoIT help desk at 264-HELP to reset your ISIS password.
Important: If your account is disabled, you must call the DoIT Help Desk at 264-HELP
to have your ISIS password reset.
To reset your ISIS password yourself, follow the steps below:
Step Action Result
1. From your ISIS Login page: The Forgot My Password page displays.
click Forgot your password?
2. Enter your User ID in all caps. User ID displays.
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Resetting Your ISIS Password
Reset Your ISIS Password
8/12/11
Step Action Result
3. Click [Continue]. Forgot My Password page displays with more
detail.
Note: If a message displays saying ‘A new
password can not be sent to user’, you need to set
up your password help and/or email address.
Otherwise, contact the DoIT Help Desk at
264-HELP to have your ISIS password reset.
4. Verify the User ID and Email ID Note: If the User ID or Email ID is NOT
are yours. yours, Sign Out; Have the DoIT Help Desk reset
your ISIS password and then Login and change
your email address in ISIS.
5. Enter your Response. Response displays.
6. Click [Email New Password]. Message displays:
7. Click Sign out. ISIS Login page displays.
8. Switch to your email and open the Email displays with temporary ISIS password and
email from isis@wisc.edu with directions.
the subject ‘User ID Password’.
9. Select and copy the password Password is stored in your computer’s temporary
from the email. memory.
10. Switch to your ISIS Login page. ISIS Login page displays.
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Resetting Your ISIS Password
Reset Your ISIS Password
8/12/11
Step Action Result
11. Type in your User ID. User ID displays.
12. Paste in the Password. Encrypted password displays.
13. Click [Sign In]. Your Password has Expired message appears.
14. Click Click here to change your Change Password page displays.
password.
15. Paste in the Current Password Encrypted password displays.
from the email.
16. Enter New Password. Encrypted password displays.
Note: Passwords need to be at least eight (8)
characters and contain at least one capital letter,
at least one number value (1,2,3), and at least one
special character (! @ # $ % ^ & * ( ) - _ = + \ |[ ]
{} ; : / ? > <).
17. Enter Confirm Password. Encrypted password displays.
(The same as New Password.)
18. Click [Change Password].
19. Click Sign out. ISIS Login page displays.
You are now ready to login with your new ISIS
password.
Note
As usual, every time you request a password reset you will be given a temporary
password. You will be required to change this temporary password before you do
anything else. Then you will need to log out and log in again to proceed with your normal
ISIS work.
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Resetting Your ISIS Password