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					                                                                      Reset Your ISIS Password
                                                                                       8/12/11


ISIS Password Reset Feature
Forgot your ISIS password? Wouldn’t it be convenient if you could just answer a question
and receive a new ISIS password via email? And wouldn’t it be nice if you received the new
ISIS password within minutes? Well, you can!
If you forget your ISIS password, you can either:
1) Reset your password yourself!
    - Or -
2) Call the DoIT Help Desk at 264-HELP to reset your ISIS password.

How Password Reset Works
1. In ISIS, you set up password ‘help’ by answering a question.
2. Verify/Edit your primary wisc.edu email address in ISIS.
3. Then when you forget your ISIS password, you select the ‘Forgot your password?’
   prompt on the ISIS Login page.
4. ISIS prompts you with your ‘help’ question.
5. You provide your ‘secret’ answer.
6. A new ISIS password is sent within minutes to the email address you saved in ISIS.

Disabled Accounts
If you have logged in too many times unsuccessfully, your account will be disabled and the
following message will display, ‘Your account has been disabled’.
If your account is disabled, you MUST call the DoIT Help Desk at 262.HELP to have
your ISIS password reset.

Important Reminders
   This reset feature is only to be used if you cannot remember your ISIS password.
   You can always manually change your ISIS password while you are logged into ISIS
    using the menu item Change My Password.




                 Before using the Forgot My Password feature
              You must complete the Required Initial Set Up:
              1. Verify/Edit your wisc.edu Email address in ISIS.
                      2. Set up your Forgotten Password Help.


University of Wisconsin – Madison                                                       Page 1
ISIS Password Reset Feature
                                                                        Reset Your ISIS Password
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Required Set Up
In order for you to be able to reset your own ISIS password, you must do the following initial
set up in your ISIS account. Please log in to ISIS and do the following:
Verify/Edit Your Email Address in ISIS
By entering your current wisc.edu email address, you will be sure your password is sent to
your current email account.
Note: Only email addresses ending with wisc.edu can be used.
Step    Action                              Result
 1.     In ISIS, select from your Main      The General Profile Information page displays.
        Menu, My System Profile.
 2.     In the Email section, verify the
        checked Primary Email Account
        is your correct wisc.edu Email
        Address. If not, edit as needed.

 3.     Click [Save].                       Your email address is saved to your ISIS account.

Tip:    If you delete your primary email address row, you will not be able to save and you’ll
        have to call the DoIT Help Desk at 608-264-HELP (608-264-4357) to have your email
        account reentered.

Set up Your Forgotten Password Help
The following procedure sets up your forgotten password help and your ‘secret’ answer.
Step    Action                              Result
 1.     In ISIS, select from your Main      The General Profile Information page displays.
        Menu, My System Profile.
 2.     Click Change or set up              The Change or set up forgotten password help
        forgotten password help.            page displays.
 3.     Select a Question from the
        drop-down list.
 4.     Enter your Response.
        Note: The response displays.



 5.     Click [OK].                         The General Profile Information page displays.
 6.     Click [Save].                       The password help is saved.


University of Wisconsin – Madison                                                         Page 2
Required Set Up
                                                                      Reset Your ISIS Password
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Resetting Your ISIS Password
Once you have set up your email and password help, you can use the feature below to reset
your ISIS password yourself when you cannot remember your ISIS password.
Reminder:      You can call the DoIT help desk at 264-HELP to reset your ISIS password.
Important: If your account is disabled, you must call the DoIT Help Desk at 264-HELP
           to have your ISIS password reset.
To reset your ISIS password yourself, follow the steps below:
Step    Action                              Result
 1.     From your ISIS Login page:          The Forgot My Password page displays.
        click Forgot your password?




 2.     Enter your User ID in all caps.     User ID displays.




University of Wisconsin – Madison                                                         Page 3
Resetting Your ISIS Password
                                                                      Reset Your ISIS Password
                                                                                       8/12/11


Step    Action                            Result
 3.     Click [Continue].                 Forgot My Password page displays with more
                                          detail.
                                          Note: If a message displays saying ‘A new
                                          password can not be sent to user’, you need to set
                                          up your password help and/or email address.
                                          Otherwise, contact the DoIT Help Desk at
                                          264-HELP to have your ISIS password reset.
 4.     Verify the User ID and Email ID   Note: If the User ID or Email ID is NOT
        are yours.                        yours, Sign Out; Have the DoIT Help Desk reset
                                          your ISIS password and then Login and change
                                          your email address in ISIS.
 5.     Enter your Response.              Response displays.




 6.     Click [Email New Password].       Message displays:




 7.     Click Sign out.                   ISIS Login page displays.
 8.     Switch to your email and open the Email displays with temporary ISIS password and
        email from isis@wisc.edu with     directions.
        the subject ‘User ID Password’.
 9.     Select and copy the password      Password is stored in your computer’s temporary
        from the email.                   memory.
 10.    Switch to your ISIS Login page.   ISIS Login page displays.


University of Wisconsin – Madison                                                       Page 4
Resetting Your ISIS Password
                                                                        Reset Your ISIS Password
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Step    Action                             Result
 11.    Type in your User ID.              User ID displays.
 12.    Paste in the Password.             Encrypted password displays.
 13.    Click [Sign In].                   Your Password has Expired message appears.
 14.    Click Click here to change your    Change Password page displays.
        password.
 15.    Paste in the Current Password      Encrypted password displays.
        from the email.
 16.    Enter New Password.                Encrypted password displays.
                                           Note: Passwords need to be at least eight (8)
                                           characters and contain at least one capital letter,
                                           at least one number value (1,2,3), and at least one
                                           special character (! @ # $ % ^ & * ( ) - _ = + \ |[ ]
                                           {} ; : / ? > <).
 17.    Enter Confirm Password.            Encrypted password displays.
        (The same as New Password.)
 18.    Click [Change Password].




 19.    Click Sign out.                    ISIS Login page displays.
                                           You are now ready to login with your new ISIS
                                           password.

Note
 As usual, every time you request a password reset you will be given a temporary
   password. You will be required to change this temporary password before you do
   anything else. Then you will need to log out and log in again to proceed with your normal
   ISIS work.




University of Wisconsin – Madison                                                          Page 5
Resetting Your ISIS Password

				
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