12401 Newell Green Place ♦ Jacksonville, Florida 32246 ♦ (904) 220-5252
email@example.com ♦ http://donwilsonmbapmpcqmoe.services.officelive.com/default.aspx
Project ♦ Program ♦ Quality Management Effectiveness
Highly effective leader with expertise in executing multiple size, complex projects and operational excellence /
performance initiatives. Effectively contributes influences and affects the execution of organizational strategic goals,
tenets, programs and initiatives.
Industry Agnostic Business Analysis Systems Analysis Process Improvement
Customer Focus Meeting Facilitation Mentoring / Coaching Change Agent
Strategic Planning and Relationship Quantitative and Collaboration and
Execution Management Qualitative Problem Communication
Tools / Disciplines: Six Sigma (Improvement), Design for Six Sigma (DFSS), Project Management Body of
Knowledge (PMBOK), American Society for Quality (ASQ) Body of Knowledge,
Knowledge Management Body of Knowledge (APQC), Software Development Life-Cycle
(SDLC), Release & Change Management Protocols, Enterprise Change Management
System, Waterfall, Simplified Waterfall, Iterative and Rational Unified Processes (RUP) &
Tools. MS Project, MS Excel, MS Word, Visio, MS Access, MS PowerPoint, MS
SharePoint and MS Outlook. Clarity, Primavera and PCM Project Financial Management
System. Application Inventory Tool (AIT), Total Cost of Ownership (TCOA)
Service Domains: CRM Services, Commercial Credit Technology, Consumer Real Estate / Mortgage
Fulfillment Processing, Mutual Fund Core Processing, Mutual Fund Reconciliation,
Insurance and Healthcare, Inventory Control Systems, eCommerce, Web-Based O/S
Support, Billing, Mainframe-enabled Credit, Collections and Recovery
Strategy Acumen: Operational Effectiveness, Knowledge Management, Communities of Practice, Service
Orientation, Business Process Management (BPM), Information Architecture, Document
Management and Digitalization of Paper, Infrastructure Optimization and Internal and
External Portal Strategies.
Master of Business Administration (MBA)
Strayer University, Arlington, Virginia
Bachelor of Science, Business Administration (BA)
Jones College, Jacksonville, Florida
Associate of Arts, General Business (AA)
Wentworth Military Academy, Lexington, Missouri
Project Management Institute (PMI), Project Management Professional (PMP)
Newtown Square, Pennsylvania
American Society For Quality (ASQ) Quality Manager Certification (CQM/OE)
Six Sigma Greenbelt Certification (Targeted Complete Q2 2009)
Bank of America, Charlotte, NC
Bank of America, Jacksonville, Florida
June 2004 to January 2009
November 2003 to March 2004
(2008) Drive Operational Effectiveness, Knowledge Management, Project Management
& Program Management disciplines and best practices for a team of over 50 software
architects. Primary focus is on architectural strategy enablement for an initiative
portfolio of over $240.8MM. Supported initiatives include:
o Software Development Life Cycle (SDLC) Tools Process Framework:
Coordinate the execution of the IBM Rational Tools Suite deployment to all
department development teams (seventeen (17) Rational Tools to thirty-two
(32) development groups and over 2000 practitioners). Enrich SDLC Tools
Program Management through the formulation of governance tools and
processes. Increased software development effectiveness and, reduced
licensing and support cost. Projected benefits: $10MM (3yrs).
o Operational Reporting Environment Consolidation (Greenbelt Candidate):
$1MM initial TCOA savings and 60% cost avoidance through operational data
store and mart consolidations.
o Process Excellence: Process-Focused, Data-Driven approaches to optimize core processes.
Ensure that processes are defined with customer-driven metrics.
o IBM Rational Group Communication, Training & Resource Management: Drive
congruency through communication, link resources to skills development
needs and provide visibility into resource allocation and accomplishments.
(2005 / 2004) Technical Delivery Manager: facilitated and executed the successful
design, development and deployment of 2 generations of a mortgage document
digitalization initiative (Big Rock - $36MM 3 year cost savings impacting over 2000
associates). Other facilitated initiatives include Loans Services By Others (LSBO) and
Private Label Servicing (PLS).
(2003 / 2004) Sr. Change Manager: directly Lead Commercial and Private Loan
Underwriting and Monitoring software development in a CMM III, Six Sigma Change
Process (SSCP) environment. Commercial and Private Lending relationships exceed
138,000 open accounts with just over $323 Billion monitory value.
Strategic Planning Consultant
Barrows & Wilson, Incorporated, Jacksonville Beach, Florida
November 2001 to June 2004
Sales Staff Leadership and Development.
Market Discovery, Qualification And Identification Of Outsourcing Solutions Appropriate For Target
Develop Client Value Propositions.
Management of Assigned Customer Relationships and Expectations.
Develop and Leverage Relationships with Industry Partners for Lead Generation Sales Opportunities.
Marketing and Sales Presentation Creation and Delivery.
Integration and Leadership Participation with Community and Industry Forums, Groups and/Or
Establish And Maintain Relationships With Key Client Executives At Decision Making Levels.
Manage And Maintain A Pipeline Of Qualified Client Opportunities.
Project Manager, Contract
Merrill Lynch, Jacksonville, Florida
February 2002 to March 2003
Directly lead outsourced project team of fifteen (15) legacy developers. Provided client 50% cost savings
relative to in-house labor costs.
Efficiently lead Multi-platform Legacy development through utilization of the Clients SEI / CMM Level 3,
Six Sigma software development infrastructure. Processed over $360 Billion and 300,000 scheduled
jobs in Mutual Fund trading.
Maximized platform and operational efficiencies through multiple automation and conversion initiatives.
Supported Federal Tax Law changes for CORE mutual fund processing.
Project Lead / Systems Consultant, Contract
Citicorp, Jacksonville, Florida
February 2001 to November 2001
Directly responsible for five (5) Web Application Developers.
Maximized development life-cycle efficiency through effective interpretation of business requirements into
technical analysis, design, test, implementation and support of Citibank's international c2it person-to-
person eCommerce payment service.
Maximized Implementation proficiency through effective integration with Configuration Management and
Change Management processes, creation of project estimates and execution of production releases.
Manager / Director of Process Engineering
Daleen Technologies, Boca Raton, Florida
April 2000 to January 2001
Directly reported to President, COO, NA, COO, Canada and EVP Human Resources.
Based on CMM and ISO Principles directed International staff to lead implementation and monitoring of
new and existing processes for critical business functions.
Prepare software process design and implementation plans.
Provide new hire training on software product delivery and product development processes.
Facilitate core and extended teams during product development and product delivery projects.
Develop, implement and maintain training programs that support software methodology, business
processes and business readiness programs.
Provide “best practices” consulting support to help departments develop new programs or process
Systems Analyst Consultant, Contract
Blue Cross Blue Shield of Florida, Jacksonville, Florida
Executed claims integrated testing planning
Facilitated integration testing issue tracking and remediation
Project Manager, Year 2000 Project
Systems Consultant, Year 2000 Project, Contract
National Australia Bank / HomeSide Lending, Jacksonville, Florida
August 1999 to January 2000
January 1998 to June 1998
Established Operational effectiveness for the Information Technology functional groups as consultant to
the corporate Year 2000 Project Management Office.
Developed Year 2000 Project Management Tools to promote effective planning, analysis, remediation,
testing, implementation and certification for all Information Technology functional groups.