Docstoc

Q2

Document Sample
Q2 Powered By Docstoc
					                                           Week Beginning 03/03/08




                                                                    ay




                                                                                  ay
                                                                 sd
                                                   y
                                             Tu ay
                                                 da




                                                                               sd
                                                               ne




                                                                                          ay
                                                d
                                               es




                                                                            ur
                                                             ed
                                              on




                                                                                          id
                                                                         Th




                                                                                       Fr
                                                            W
                                             M
MS Word                                      2          2                                      1
MS Excel                                     3
MS PowerPoint                                           1        2
Other Software                                          1        1              1              2
PC Hardware Fault                            2
Floppy Disk
Printing (B&W)                               3         15        7              6              4
Printing (Colour)                            2          1                       1
PDF                                          1                   2
Internet Browsing
Wireless                                     2          1        4                             4
New WLAN Setup                              11         10       11              4              1
USB Drive                                                                                      2
CD Burning
File Management                                         1
Email
MyMassey
WebCT
Login Problem                                1
PIN Reset
Scanning                                                                                       1
Graphic/Pictures
General Enquiries
                                  Total     27         32       27             12              15




                                          Week Beginning 3 March 2008
                             32
                             30
                             28
                             26
                             24
                             22
       Number of Enquiries




                             20
                             18
                             16
                             14
                             12
                             10
                             8
                             6
                             4
                                     0
                                         2
                                         4




                        MS Word
                        MS Excel
                  MS PowerPoint
                  Other Software
               PC Hardware Fault
                     Floppy Disk
                  Printing (B&W)
                 Printing (Colour)
                             PDF
                Internet Browsing
                        Wireless
               New WLAN Setup
                       USB Drive
Enquiry Type




                     CD Burning
                File Management
                            Email
                      MyMassey
                          WebCT
                   Login Problem
                       PIN Reset
         ay
      sd




                 ay
   ur




                 id




                      Total
Th




              Fr




                         5
                         3
                         3
                         5
                         2
                         0
                        35
                         4
                         3
                         0
                        11

                         2
                         0
                         1
                         0
                         0
                         0
                         1
                         0
                         1
                         0
                         0
                       113
       PIN Reset
        Scanning
 Graphic/Pictures
General Enquiries
                            Week Beginning 10/03/08
                            Monday        Tuesday       Wednesday   Thursday       Friday
MS Word                              1              2                          5
MS Excel                                                        1              3
MS PowerPoint                                                   1
Other Software                       1              3                          1            1
PC Hardware Fault                    2                          1              2            1
Floppy Disk
Printing (B&W)                       5          14              5              2
Printing (Colour)                                               1                           1
PDF                                  1           5              1              1
Internet Browsing                                1
Wireless                             2           6              2                           3
New WLAN Setup                       6          10              8              3            8
USB Drive                            1                                         1
CD Burning
File Management                                                 3              3
Email
MyMassey
WebCT                                1
Login Problem
PIN Reset
Scanning                                            2           2              1            1
Graphic/Pictures                                                2
General Enquiries                                               1
                    Total            20         43             28          22               15
Total
   8
   4
   1
   6
   6
   0
  26
   2
   8
   1
  13

   2
   0
   6
   0
   0
   1
   0
   0
   6
   2
   1
 128
                            Week Beginning 17/03/08
                            Monday        Tuesday       Wednesday    Thursday       Friday
MS Word                              5              1            2              1
MS Excel                             1
MS PowerPoint                        1                           1              1
Other Software                       1              2
PC Hardware Fault                                                1
Floppy Disk
Printing (B&W)                       8              1            2
Printing (Colour)                    1
PDF                                                              1
Internet Browsing
Wireless                             5
New WLAN setup                       4              3            2              9
USB Drive                            2                                          1
CD Burning                                                                      3
File Management                      1
Email                                               2            1
MyMassey
WebCT                                                                           1
Login Problem                        1                           1
PIN Reset                            1
Scanning                             1
Graphic/Pictures
General Enquiries
                    Total            32             9           11          16               0
Total
   9
   1
   3
   3
   1
   0
  11
   1
   1
   0
   5
  18
   3
   3
   1
   3
   0
   1
   2
   1
   1
   0
   0
  68
                            Week Beginning 24/03/08
                            Monday       Tuesday       Wednesday    Thursday       Friday
MS Word                                                         4              2
MS Excel                                                        1              1            1
MS PowerPoint
Other Software                                                  2
PC Hardware Fault                                               1
Floppy Disk
Printing (B&W)                                                  6              2            1
Printing (Colour)
PDF                                                             4                           1
Internet Browsing
Wireless                                                                                    2
New WLAN Setup                                                  4              3            4
USB Drive                                                                      1
CD Burning
File Management                                                 1              1
Email
MyMassey
WebCT                                                                          1
Login Problem                                                   1              1            1
PIN Reset                                                                                   1
Scanning                                                        1              2
Graphic/Pictures
General Enquiries
                    Total            0             0           25          14               11
Total
   6
   3
   0
   2
   1
   0
   9
   0
   5
   0
   2
  11
   1
   0
   2
   0
   0
   1
   3
   1
   3
   0
   0
  50
                          Week Beginning 31/03/08
                       Monday                               Total
MS Word                  2        3        2        3   4     14
MS Excel                 8        4        4        1   1
MS PowerPoint            8        8        2        5   2
Other Software           7        1        2        4   1
PC Hardware Fault        1        3        2        2   2
Floppy Disk              2        3        4        3   2
Printing (B&W)           3        4        8        3   4
Printing (Colour)        6        8        1        4   8
PDF                      4        1        3        8   7
Internet Browsing        3        3        3        1   9
Wireless                 2        3        4        3   2
New WLAN Setup           3        4        8        3   4
USB Drive                3        2        1        4   6
CD Burning               4        4        3        8   7
File Management          8        8        3        1   9
Email                    1        7        2        3   2
MyMassey                 3        9        8        3   4
WebCT                    3        4        1        4   8
Login Problem            9        5        3        2   3
PIN Reset                8        7        3        4   2
Scanning                 1        9        4        8   3
Graphic/Pictures         3        2        8        7   3
General Enquiries        3        4        1        9   7
               Total     95
2   3   2   3   4
8   4   4   1   1
8   8   2   5   2
7   1   2   4   1
1   3   2   2   2
2   3   4   3   2
3   4   8   3   4
6   8   1   4   8
4   1   3   8   7
3   3   3   1   9
2   3   4   3   2
3   4   8   3   4
3   2   1   4   6
4   4   3   8   7
8   8   3   1   9
1   7   2   3   2
3   9   8   3   4
3   4   1   4   8
9   5   3   2   3
8   7   3   4   2
1   9   4   8   3
3   2   8   7   3
3   4   1   9   7

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:4
posted:10/28/2011
language:
pages:12