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REMOTE NETWORK ACCESS WITH TUFTS VPN

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					    UIT TRAINING & DOCUMENTATION




REMOTE NETWORK ACCESS
   WITH TUFTS VPN
          Tina Riedel, Technical Writer
         UIT Training and Documentation
                 Tufts University
                     Ver.2.0
Table of Contents

Introduction ............................................................................................... 5
   What is VPN ...................................................................................................... 5
Chapter 1 - Connecting ............................................................................. 8
         Connecting to Tufts VPN with a Mac ................................................................ 8
   Tufts VPN Home ............................................................................................. 10
     Section 1 - Toolbar ...................................................................................... 10
         Preferences ...................................................................................................... 11
            User Home Tab ........................................................................................................... 11
            To rearrange your panels: ......................................................................................... 11
            Applications Tab ........................................................................................................ 12
            Advanced Tab ............................................................................................................. 12
         Help .................................................................................................................. 12
         Sign Out ........................................................................................................... 12
         Browse Field .................................................................................................... 13
      Section 2 - Web Bookmarks ........................................................................ 15
         Using the Default Bookmarks ......................................................................... 15
         Adding Your Own Bookmark .......................................................................... 16
Chapter 2 – Network Resources and the VPN Files Panel .................. 17
   Personal and Departmental Drives ................................................................. 17
            Nice to Know ............................................................................................................... 17
      Section 1 – P: drive:..................................................................................... 17
         To access files directories on your P: drive: ................................................. 18
         Create a Bookmark: ......................................................................................... 18
         Delete a file or folder: ...................................................................................... 19
         Download a file or folder: ................................................................................ 19
         Copy files to your P: drive: ............................................................................. 21
            A Short Word about Navigation … ........................................................................... 22
         Create a new folder: ........................................................................................ 22
      Section 2 – Departmental (Q: or R:) Drive: .................................................. 23
Chapter 3 – Terminal Sessions .............................................................. 25
      Adding a Terminal Session .......................................................................... 25
      Host-On-Demand Terminal Sessions .......................................................... 27
Chapter 4 – Using Network Connect ..................................................... 28
      Section 1 - Installing Network Connect ........................................................ 28
      Section 2 - Using Network Connect ............................................................. 31
      Section 3 - Mapping Your Network Drives at Home ..................................... 34
         Determining Your Drive Paths on a Windows PC .......................................... 34
         Mapping Your Drives on a Windows PC ........................................................ 35
         Determining Your Drive Paths on the Mac ..................................................... 37
         Drive Mapping for the Mac .............................................................................. 38
Appendix A – Host On-Demand ............................................................. 41
INTRODUCTION
WHAT IS VPN
  Logging in to the Tufts Local Area Network (LAN) with your UTLN and LAN
  password (also referred to as your network password) authenticates you as a
  valid user of the Tufts domain and defines what directory locations and services
  you may access on the network, such as printing, network storage, and access to
  network shares. This is a relatively simple and very secure process when you’re
  at Tufts and connected directly to the LAN. But we’ve all had the experience of
  needing access to information or files located on the Tufts servers when we’re
  home or traveling.


  Tufts’ VPN (Virtual Private Networking) is a service that solves that problem by
  making secure remote access to the Tufts LAN possible. VPN uses a point-to-
  point connection across the Internet with “tunneling” protocols that keep the
  connection private and secure. With the Tufts VPN web interface or the Network
  Connection client, faculty and staff, once authenticated with a valid Tufts
  username and network password, can access Tufts’ LAN from any computer that
  has an active connection to the Internet. There is no special software to install or
  settings to configure and it’s compatible
  with all Tufts-supported browsers,
  regardless of the operating system used.
  Your network drives are displayed for you
  in an intuitive, clickable interface. In
  addition, you can access any area of the
  network that you normally have access to
  by typing in the correct network path.


  Network Connect, an installable feature available from within Tufts VPN,
  extends VPN capabilities by allowing laptop users (or remote desktop users with
  manually mapped network drives) to take advantage of their My Computer
  network drive mappings to access network drives and services. Once installed,
  you can work exactly as you do when in the office – access your network drives
  in My Computer, print to your office printer, and browse the Tufts Internet with the
  same authentication you receive when logged into the Tufts domain at work.


  As with many applications, Windows users must be local administrators of their
  computer to install Network Connect. If you need help with this step on your
  Tufts-owned computer, contact your IT Support Provider. A list of providers,
  based on campus, is available at http://go.tufts.edu/vpnhelp.



  University Information Technology Training & Documentation                         5
A Q UICK W ORD A BOUT M ACS
Most of the information in this manual will be identical for Windows and Mac
users with the exception of a few screens and terms like “right-click”. The
following chart will help Mac users translate such terms.




Debates about the superiority of one operating
system over the other aside, I would recommend
that Mac users consider purchasing a USB 2-
button scroll wheel mouse. It will work
wonderfully with your Mac and I predict that
you’ll come to love the ease with which functions
can be accessed with a right-click or two.


Let’s begin by logging into Tufts VPN and
examining the main sections on the Home page.




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University Information Technology Training & Documentation   7
CHAPTER 1 - CONNECTING
     1. Open your web browser and connect to
        http:// vpn.tufts.edu/

         When prompted, login with your Universal Tufts
         Login Name (UTLN) and LAN (Tufts network domain) password and click
         Sign In.


     2. If it’s the first time you’ve opened the Tufts VPN site with your browser,
        you’ll be prompted to
        approve the
        JuniperSetupClient.cab
        add-on. Click the security
        bar warning and select
        Install ActiveX Control ….


     3. When prompted to install the setup file, click Install.




         The Tufts VPN window will open.

         You will need to approve this small file installation once for each web
         browser that you use.



  C ONNECTING TO T UFTS VPN WITH A M AC
  If using the Firefox browser on a Mac, you will not be prompted to verify the
  digital signature and install the small setup file until you click Sign Out to end
  your first Tufts VPN session.


     1. Use your browser to connect to Tufts VPN and sign in
        as directed above. When you’re done with your first
        Tufts VPN session, locate the Sign Out icon on the


  University Information Technology Training & Documentation                           8
       Toolbar and click it.


   2. When you do, you’ll be prompted to
      provide access to your computer by
      the Tufts VPN applet.

       Place a check mark in the “Allow all
       applets from vpn.tufts.edu access”
       box and click Allow.


   3. When prompted, provide your Mac
      username and password, then, click
      OK.

       The applet will install.



   4. When you see the Your session has ended box, you can close the
      browser.




If you cannot connect and need help with your password, contact your IT Support
organization or Frontline Support Provider. To see a list with contact information,
go to http://uit.tufts.edu/?pid=541. If you do not have an FSP, contact the UIT
Support Center at uitsc@tufts.edu for further assistance.




University Information Technology Training & Documentation                       9
TUFTS VPN HOME
  The home page consists of the following panels:

        Toolbar
        Web Bookmarks
        Files
        Terminal Sessions
        Network Connect

  Much of what you see on the Tufts VPN home page is customizable. You can
  rearrange panels, bookmark and save additional network drive mappings, and
  expand or collapse panels to suit your needs.




S ECTION 1 - T OOLBAR



  Use the Toolbar to rearrange your panel positions, access the Tufts VPN
  Support wiki, type the path to specific network locations, and sign out. And, if
  your wanderings leave you a little lost, a click of the Home icon will return you to
  the main page.




  University Information Technology Training & Documentation                        10
P REFERENCES

User Home Tab
To rearrange your panels:

    1. Click the Preferences icon. The Preferences window will open to the
       User Home tab.


    2. Click the panel you want to move and select Move
       Up or Move Down to change its order

        You can also arrange the panels into columns by
        following the process above and clicking the Move
        button.




    3. When finished, click Save Changes.

        You’ll see a pop-up notification that your account information has been
        updated.




        When you return to the Home
        page, you’ll see that your
        changes have been applied.




 University Information Technology Training & Documentation                       11
    4. To undo your changes, return to the User
       Home tab in the Preferences window and click
       Reset to default. Be sure to save your
       changes before returning to the Home page.


Applications Tab

 The Applications tab provides a link to
 uninstall the Network Connect application.
 We’ll look at this in greater detail in Chapter
 4.


Advanced Tab

 The Advanced tab gives you the option to
 delete cached (stored) cookies. Normally,
 you want to keep your cache free of cookies,
 but the secure nature of Tufts VPN means
 that this step isn’t necessary when you’re
 connecting with a computer you own.

 If, however, you are accessing Tufts VPN
 with a public or borrowed computer, it’s a good idea to open this tab and delete
 any Internet cookies that may have accumulated before you log out.



H ELP
 The Help icon is a link to the Tufts VPN Support wiki
 (http://go.tufts.edu/vpnhelp), which features Quick Tips, how-to
 videos, a PDF version of this manual, and a Comment page where you can post
 (or answer) a question.



S IGN O UT

 Use the Sign Out icon to disconnect your VPN session before you close your
 browser window.




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B ROWSE F IELD
 The Browse Field allows you type the path of Tufts domain locations and open
 them directly, rather than browse to them in the Files panel. If you are copying
 and pasting the path from a different location, be sure to not leave a space at the
 end of the path, or your connection will fail.

 To directly connect to a domain location:

    1. Enter the correct path and click Browse.




        The network location will open




    2. To add this network path to your personal bookmark list,
       click the Bookmark Current Folder icon. The Add
       Windows Bookmark window will open.

        Add a description and click Add
        Bookmark.

        You will be returned to the Home
        page.




 University Information Technology Training & Documentation                       13
   3. Scroll down the page. Your new bookmark is located at the bottom of the
      Files panel.




       Use the Item Properties link to edit your
       bookmark’s description.



       If, for whatever reason, you want to remove the
       bookmark, click the Delete bookmark icon.


To add bookmarks from a list of network folders:

   1. Open a domain folder


   2. Place a check mark next to the
      folder you would like to create
      bookmark for, then, click
      Bookmark Selected.

       The Add Windows Bookmark
       window will open.



   3. Add a description and click Add
      Bookmark.


       You will be returned to the
       Home page. You new
       bookmark is located at the
       bottom of the Files panel.




University Information Technology Training & Documentation                  14
S ECTION 2 - W EB B OOKMARKS
  The Web Bookmarks panel
  provides links to a group of
  the most commonly used
  Tufts web pages, including
  the LAN (Tufts network login)
  and Enterprise (Trumpeter
  email/Webmail password;
  sometimes referred to as a
  users LDAP password)
  password reset tools. In addition, you can add your own bookmarks to any Tufts
  web area that requires authentication, such as the Human Resources’ Employee
  Self Service Information site (http://eserve.hr.tufts.edu/) and the vendor links
  located on the Purchasing Employee Purchases for Personal Use page
  (http://finhost.finance.tufts.edu/purchasing_th/ven_vendors_emp_th.php).


U SING THE D EFAULT B OOKMARKS

  The Tufts VPN administrators have added a small group of Tufts web bookmarks
  to the section to get you started.

  Clicking on one of the system-provided bookmarks will open a new browser
  window or browser tab. The exception is the Tufts Webmail link. You can open
  Webmail in a separate browser tab/window by clicking the Open in a new
  window link at the end of the row.


  If you choose to not use a separate
  window, remember to use your Back
  button in your browser to return to
  Tufts VPN when you’ve finished with
  your email.




  To use the default links to securely access the Tufts web:

     1. Click the link of the web page.

         The web page will open in a separate
         window (see the Webmail link
         exception in the Tip above).


  University Information Technology Training & Documentation                     15
A DDING Y OUR O WN B OOKMARK

    1. Click the plus sign (+) icon in
       the Web Bookmarks panel.
       The Add Web Bookmark
       window will open.



    2. Name your bookmark and add
       a short description.

        Copy and paste the link into
        the URL: field. Be sure to not
        leave a space at the end or
        beginning of the link.

        Check the option to open the
        bookmark in a new window
        and uncheck both of the Do
        not display … options.

        Click Add Bookmark.




    3. The window will close and return you
       to the home page.

        Your new bookmark will be at the
        bottom of the Web Bookmarks panel.




 University Information Technology Training & Documentation   16
CHAPTER 2 – NETWORK RESOURCES AND THE
VPN FILES PANEL
PERSONAL AND DEPARTMENTAL DRIVES
  The bells and whistles, like
  customized bookmarks, are all well
  and good, but let’s be honest – the                                Personal drive
  real deal is secure access to your
  network shares. At Tufts, the term
  network share (or network drive)                                  Departmental drives
  refers to data storage space allocated
  to you and your department on the
  Tufts University servers. The data
  stored on network shares is backed up
  nightly, providing data redundancy in
  the event that your local drive crashes.
  Access to data stored on network
  shares is restricted by a user’s
  network access rights, ensuring that
  only those who should have access to the data can see, copy, or edit it.

 Nice to Know
       The choice of the letters P and Q or R to represent your network drives is an
       arbitrary choice made by the Tufts network administrators. If they had
       chosen Z and M, the functions and access rules would be the same. When
       choosing a letter to “map a drive”, it’s good practice to choose something in
       the last half of the alphabet because your computer uses the same concept
       and convention to map its hardware resources, starting in order from the
       letter A. If you want to date yourself, admit that you remember the 3.5 inch
       and 5.25 inch floppy drives were always A: and B:, respectively.



S ECTION 1 – P: DRIVE :
  The P: drive, your “personal drive”, is also
  called your referred to as your home share.
  No one except you may access this data.
  This is an excellent location for any
  documentation that needs to be edited or retrieved from multiple locations. Staff
  and Faculty each have 1 GB of space for their individual P: drive, but may
  request more space if needed. Contact your departmental IT Support provider for
  more information.


  University Information Technology Training & Documentation                     17
T O ACCESS FILES DIRECTORIES ON YOUR P: DRIVE :

    1. Click the P-drive link in the
       Files panel




        Your P: drive will open, listing the folders and files that you have stored
        there.


        You can sort your view by Name, Type, Size, and Modified by clicking
        one of the 4 column links.




 There are 2 sets of 5 action buttons (one at the top of the window, and another
 set at the bottom): Bookmark Selected, Delete, Download, Upload Files, and
 New Folder.



C REATE A B OOKMARK :

    1. Place a check mark next to the folder that
       you’d like to create a bookmark to and click
       Bookmark Selected,

        The Add Windows Bookmark window will
        open.


    2. You can accept the default identifying text or
       change it.

        When satisfied, click Add Bookmark.
        The window will close and you’ll return to the
        VPN Home page.



 University Information Technology Training & Documentation                           18
    3. Scroll to the bottom of the Files panel. You should
       see a bookmark link to the folder you selected.



 TIP: You can also use the Bookmark Current Folder button.




D ELETE A FILE OR FOLD ER :

    1. Place a check mark next to the folder or file
       you want to delete (you can not select multiple
       individual files that are not in a folder) and click
       Delete.

        The Confirm Delete window will open.

    2. Review your selection and click Yes.

        The Confirm Delete window will close
        and your selection will be deleted.



D OWNLOAD A FILE OR FOLDER :

 To copy a single file to your computer:

    1. Click directly on the file.




    2. When the Save As window opens, choose a location and click Save.




 University Information Technology Training & Documentation               19
               Windows




                                                             Mac

       Your view will return to your last folder location.


To download multiple files from your P: drive at the same time:

   1. Select the files you want to download (copy) to
      your computer by placing a check mark next to
      each file, then, click Download. The Download
      Files window will open.


   2. Your files will be downloaded
      as a compressed, zipped
      archive (filename.zip).


   3. Give your archive zip file a
      unique name to avoid
      overwriting any previous Tufts
      VPN archive downloads and
      click Download.


   4. After a few seconds, a Save As
      window will open. Choose a
      location to save your zipped file
      to and click Save.


Need help opening your zipped archive? There are several programs that can
open zipped files, but the most common is WinZip. To learn more about WinZip
or to purchase a copy, go to http://www.winzip.com/index.htm




University Information Technology Training & Documentation                 20
 Tip: If you’re going to spend the money to purchase an unzip tool, you may want
 to consider WinRAR, which handles zipped archives, but can also create
 archives the increasingly popular RAR format. WinZip 12.1 can open RAR
 archives, but cannot create them. For more information on WinRAR, see
 http://download.cnet.com/WinRAR-32-bit/3000-2250_4-
 10007677.html?tag=mncol;pop.



C OPY FILES TO YOUR P: DRIVE :

    1. Click Upload Files. The Upload Files window will open.


    2. Click Choose File and
       browse to the location of
       one or more files you wish to
       put on your P: drive.

        If you have an entire folder
        to copy, compress it (zip)
        first, then select the zipped
        file and check the
        Uncompress.zip box.

        For help with using WinZip,
        contact your IT Support
        provider.

        When finished, click
        Upload.


    3. The Upload Status pop-up window will
       display the list of files and their progress.

        When notified that the file transfer is
        complete, click Close.




 University Information Technology Training & Documentation                   21
A Short Word about Navigation …
 To open a folder within your P: drive, click it. To navigate back to the previous
 screen, do not use your browsers Back button. You may receive an access error.

 Instead, use the breadcrumb trail at
 the top of the window to navigate
 back to the previous directory or to
 return to the root of your P: drive.

 When in doubt, use the
 Home icon.




C REATE A NEW FOLDER :

    1. Open the folder that you would like to create the new in and click New
       Folder. The New Folder window will open.


    2. Type a name for your folder and click
       Create Folder. The window will close
       and return you to the previous screen.


    3. You should see your new folder listed.




 TIP: You can have only one active VPN session open at a time.

      If you try to login to Tufts WebVPN
      and have a VPN session already
      active on another computer, you’ll
      receive the following warning: “There
      are already other user sessions in
      progress”

      To disconnect the pre-existing
      session, click Continue the
      session. To keep the first session
      active, select Cancel.



 University Information Technology Training & Documentation                     22
S ECTION 2 – D EPARTMENTAL (Q: OR R:) D RIVE :
  The departmental share drive, also called your Q: drive (R: for some
  departments), is an area with shared
  access by members of a particular
  project or department. Uses for
  departmental drive storage include
  shared project files, databases,
  applications, and other departmental-
  specific documentation. Although all
  home shares are mapped with the
  letter P:, the Tufts login scripts use
  both R: and Q: to designate
  departmental shares.


  The use of the action buttons with the files and folders on your departmental
  drive is identical to their use on your P: drive and your access rights are identical
  to those you have when connected to the LAN at work.


  If you try to access a directory that you don’t have
  rights to view, VPN will give you the benefit of the
  doubt and prompt you for your UTLN and password.


  If you enter them and do not have access to
  the area, you’ll see an Access Error
  message. Clicking OK will return you to the
  VPN Home page.



  If you realize that you’ve clicked on a directory that you don’t have access to and
  choose Cancel, you’ll be returned to the Windows Files window, which lists the
  Enterprise drives, but does not include the other panels of the Home page.
  Select either your P: or Q: drive, or click the Home icon to continue browsing.




  University Information Technology Training & Documentation                         23
Depending on how access rights
have been set up for a particular
server, you may also receive
notification that there “… are no
Windows shares available”.

In this instance, the simplest solution is to click the Home icon on the Toolbar
and return to main page.




University Information Technology Training & Documentation                         24
CHAPTER 3 – TERMINAL SESSIONS
A DDING A T ERMINAL S ESSION
  In the following example, we’ll be adding a terminal session for the Emerald
  server, which uses the SSH (Secure Shell) protocol.


     1. To add a terminal session, click the Add a Terminal Session icon in the
        Terminal Sessions panel.

         The Add Terminal Services
         Session window will open.


     2. In the Session Type: field, click
        the down arrow and select the
        appropriate option. For an
        Emerald and the Research
        Cluster server sessions, that
        option is SSH.



         Add a bookmark name and
         optional description.




     3. In the Host: field (under the
        Settings section), type either
        the host name of the server or
        its IP address. Accept the
        defaults settings for Port:,
        Screen Size:, Screen
        Buffer:, and Font Size:.




  University Information Technology Training & Documentation                     25
TIP: It’s a good idea to use as many of the default settings as possible whenever
     you’re setting up a new terminal session type for the first time. This allows
     you to see what those settings look like before you make decisions about
     them. It also simplifies troubleshooting if you’re having problems connecting.
     Once you’re familiar with results, you can always come back into the
     Session properties and change them.


   4. In the Authentication: field (Session section),
      enter your username. For most terminal
      sessions, this will be your UTLN.


   5. Click Add to add a bookmark to your Terminal
      Sessions panel session.


The Home page will open. If you scroll down the page, you should see your new
session link.




To test your new session, click the link.




When prompted, enter your password. For Emerald and the Research Cluster (or
any system using LDAP authentication), that is your Trumpeter email or Webmail
password. If you’re unsure of the password, contact your IT Support provider.



University Information Technology Training & Documentation                      26
  **Exchange email users: The Exchange server authenticates your login with
  Windows Active Directory, not LDAP. Therefore, your Outlook email password is
  not, by default, the same as your LDAP password.


  Remember that I promised you could
  change the session setting later? To do
  so, click the Item Properties icon to the
  right of your session link.


  If you text is too small and hard to see, go back into the Item Properties and
  change the Font Size: setting to Resize to fit window. Then, once your session
  connects, stretch the window until the text is easy to read..




H OST -O N -D EMAND T ERMINAL S ESSIONS
  Tufts staff can also use VPN to authenticate and establish a HOD (Host On-
  Demand) terminal session. The first step is to install the small Tufts VPN
  application, Network Connect. HOD users should follow the instructions in
  Chapter 4 to install Network Connect, then, read Appendix A – Host On-
  Demand at the end of this manual.




  University Information Technology Training & Documentation                   27
CHAPTER 4 – USING NETWORK CONNECT
  Network Connect is a small
  application that’s part of the Tufts
  VPN client. Once installed, it
  allows you to work as if you’re on
  campus and connected directly to
  the Tufts LAN, accessing network
  folders and printers exactly as
  you do from Tufts. This is
  especially effective if you’re a
  laptop user who has persistent
  drive mappings in your My
  Computer folder. Remote
  desktop users also have the option to manually map and save their network drive
  mappings and printers to use in conjunction with this tool. And because it’s part
  of the Tufts VPN client that you access from your web browser, you don’t need to
  have a separate disk or download anything to install and use it. The only proviso
  is that Windows PC users must be a local administrator to complete the
  installation.

S ECTION 1 - I NSTALLING N ETWORK C ONNECT
     1. Begin by connecting to https://vpn.tufts.edu/ and logging in to Tufts VPN.


     2. Once connected, scroll down to the bottom of the Home page and, in the
        Client Application Sessions
        panel, locate the Network
        Connect link and click Start.


     3. Your web page will display a Please wait …
        notice for approximately 20 seconds. Your wait
        will depend on the speed of your Internet
        connection, so be patient.


     4. When the Setup Control – Warning window opens, click Always.




  University Information Technology Training & Documentation                     28
                          Mac                                   Windows

           The Network Connect application will install.




        5. When the installation is complete (less than a minute), you’ll see a new
           icon in the lower right-hand corner of your Desktop taskbar.




                            Mac                                 Windows

 Mac       On the Mac, the Network Connect window will not automatically
Users      minimize. You can manually minimize it by clicking the minus sign in the
           yellow button.




   University Information Technology Training & Documentation                         29
           To verify that you are, in fact, connected and that the installation was
           successful, double-click the icon to view your session details.




                          Mac                                  Windows

           The true test of Network Connect is in establishing a session without
           having a web browser connection to Tufts VPN.


        6. To test the application, maximize the Network
           Connect window (if minimized to the toolbar) and
           click Sign Out. It may take a minute to completely
           disconnect, so be patient.




 Mac
Users      Mac users will have to
           click Sign Out twice,
           once in the Network
           Connect window and
           again, when prompted,
           or in their browser
           window.




        7. When the yellow icon disappears from the lower right-hand corner of the
           taskbar, Network Connect has disconnected and closed.




  University Information Technology Training & Documentation                          30
        8. If it’s still open and active, return to your browser
           window and click the Sign Out icon to end your web-
           based Tufts VPN session.

S ECTION 2 - U SING N ETWORK C ONNECT
  Now that you’ve installed Network Connect, you don’t need to use your Internet
  browser to access your network drives through the Tufts VPN web client. The
  following scenario uses a laptop that already has the user’s network drives
  mapped in the My Computer folder. If you’re connecting from a remote desktop
  that has never been part of the Tufts domain and does not have persistent drive
  mappings, you’ll need to manually map them. We’ll cover that process in the next
  section.

  Before you begin, make sure you have an active Internet connection.

        1. Select Start > Programs > Juniper Networks > Network Connect 6.x.x
           > Network Connect.




   TIP: Want to add the Network
        Connect icon to your desktop?
        Follow the path to the Network
        Connect in the program list.
        Then, right-click on Network
        Connect and select Send To >
        Desktop (create shortcut).




 Mac
Users      Open your Applications folder,
           then locate and click on Network
           Connect.




           When the application opens, you’ll be prompted to enter the address of
           your secure connection


  University Information Technology Training & Documentation                        31
       Enter https://vpn.tufts.edu and hit
       the Return key.




   2. When prompted, enter your UTLN and LAN (network) password, then,
      click Sign In.


       The Please wait ... screen will appear while your login is being
       authenticated (about 15
       seconds).




   3. The Please wait … window will close and the Network Connect window
      will open.


       When you’ve been authenticated as a valid
       user of the Tufts domain and the connection
       has been negotiated and established, the
       Network Connect window will minimize into an
       icon on the toolbar.

       Mac users: Manually minimize your
       Network Connect window, as
       instructed in the previous section.



If you use a Tufts-owned laptop, your printer setting, persistent drive mappings in
My Computer, and access to secure Tufts web areas will work the same way
they would if you were connected by cable or wireless to the Tufts LAN.




University Information Technology Training & Documentation                      32
  TIP: A disruption in
  your Internet
  connection can
  corrupt open
  network
  documents. If you
  need to edit documents that are on network
  drives, it’s best to copy them to your C: drive
  first, then open and edit them locally. When
  finished, place the edited file back in its
  network folder.


         When you’re finished, double-click the
         Network Connect icon on the task
         bar. When the Network Connect
         window opens, select Sign Out.




 Mac
Users    When you’re finished, double-click the
         Network Connect icon on the task bar.



         When the Network Connect window opens,
         select Sign Out. If prompted a select Sign Out
         on the pop-up window.




         To end Network Connect, select Network
         Connect > Quit Network Connect from the
         file bar.




  University Information Technology Training & Documentation   33
S ECTION 3 - M APPING Y OUR N ETWORK D RIVES AT H OME
  As mentioned above, Tufts-owned laptops users will have the benefit of using
  their persistent drive mappings in My Computer to access their network shares
  while connected with Network Connect. But home desktop users will need to
  manually map the path to their Tufts network drives. Creating a path (mapping) to
  your network drives on your home computer is easy once you know where to go
  and what to type. Let’s start with the “what” part of this recipe. Best of all, you can
  set the drive mappings on your Desktop computer to



D ETERMINING Y OUR D RIVE P ATHS ON A W INDOWS PC

  The following instructions must be performed on a computer at Tufts that is
  connected to the Tufts domain and that you have successfully logged into with
  your UTLN and LAN password.

     1. Select Start > Run … and type cmd.

         Click OK.

         A command prompt window will open.



     2. In the command window, type net use and
        press <enter>.

         Your network drive paths will display in the
         window.


     3. Write down the exact
        path for any drive you
        want to access
        through Network
        Connect on your
        home computer.




  University Information Technology Training & Documentation                          34
    4. The drive letter is less important than the correct path, but you may find it
       simpler to keep the letter designations the same at home. Paths are case
       sensitive, so be sure to include the same capital/lowercase designations
       as listed.

                Example:

                correct = \\titan\UIT$\Admin\Training

                incorrect = \\titan\UIT$\admin\training


    5. When finished, type exit and press <enter>



M APPING Y OUR D RIVES ON A W INDOWS PC
 NOTE: You must use Network Connect to connect and authenticate your access
 to the Tufts domain before you map your network drives.

    1. To begin, select Start > Programs > Juniper Networks > Network
       Connect 6.x.x > Network Connect and sign in with your UTLN and LAN
       password.

    2. Open My Computer (or any folder
       that includes Tools on the menu
       bar) and select Tools > Map
       Network Drive … .

        The Map Network Drive window will open.

    3. Click the down arrow at the end of the Drive: field
       and select one of the unused letters. If possible,
       match the drive letter with your work drive letter.




    4. Type the exact path to your network drive, select
       Reconnect at logon, and click Finish.

        Your network drive folder will open in a new
        window.




 University Information Technology Training & Documentation                       35
In the future, you can access this folder by connecting with Network Connect and
clicking the mapped drive in My Computer.




University Information Technology Training & Documentation                   36
D ETERMINING Y OUR D RIVE P ATHS ON THE M AC

 This is a little easier for users who have Mac laptops that travel between work
 and home because the drive paths used can be saved in the Connect to Server
 window. But there’s an important distinction between the paths that work when
 you’re at work (connected directly to the 130.64.x.x LAN) and the drive paths that
 work with VPN’s Network Connect from home or while traveling.

 When I’m at work, I can connect to my departmental share with the following
 path: smb://titan/uit$. But when I connect from home with Network Connect, this
 path fails. That’s because this path is a “shortcut” for
 smb://titan.tccs.tufts.edu/uit$. If I’m directly connected to the LAN, the network
 does the translation for me. But when I’m connecting remotely, I need to give the
 VPN server the full path (the Fully Qualified Domain Name, or FQDN).

 For this reason, I suggest that you map and use the full server path at both work
 and home. Your P: drive path will be smb://titan.tccs.tufts.edu/your-utln.


 The following are examples of the drive paths for some of the Tufts LAN
 departmental shares:

 UIT drive share
       smb://titan.tccs.tufts.edu/uit$

 Advancement
      smb://titan.tccs.tufts.edu/ adv1$/add-dept-designation

 Fletcher School
       smb://titan.tccs.tufts.edu/fletcher$

 Friedman School of Nutrition Science & Policy
       smb://titan.tccs.tufts.edu/nutri_central$

 Institutional Research
        smb://titan.tccs.tufts.edu/InstResearch$

 Operations drive share
      smb://titan.tccs.tufts.edu/opr-operations$

 School of Dental Medicine
      smb://titan.tccs.tufts.edu/dental1$/files

 School of Veterinary Medicine
      smb://titan.tccs.tufts.edu/vet-departments$


 University Information Technology Training & Documentation                     37
 Student Services
      smb://titan.tccs.tufts.edu/\ss-comm$

 Tisch Library
      smb://titan.tccs.tufts.edu/tisch-data$


 If you don’t see yours listed or need help determining the correct path, contact
 your Frontline Support Provider (FSP).Your FSP should be the first person you
 consult if you need technical assistance. Use the FSP Lookup list
 (http://uit.tufts.edu/?pid=541) to find the name and contact information for the
 FSP assigned to your department. Still not sure who your FSP is? Contact one of
 the following IT Support organizations:

 Medford Campus
      ASE - Information Technology Services - 617-627-5898
      Central - UIT Support Center - 617-627-3376

 Grafton Campus
       CSVM - Information Technology Services - 508-887-8777

 Boston Campus
      Hirsh Health Sciences Library - 617-636-6705
      TUSM - Office of Information Technology - 617-636-0331



D RIVE M APPING FOR THE M AC

 The following steps will allow you to mount (link to) your network drives from your
 Macintosh computer.


    1. At the top of the desktop window, from the Finder, select Go > Connect to
       Server. The Connect to Server dialog box will open.




 University Information Technology Training & Documentation                      38
   2. To mount your P: drive, type smb://titan.tccs.tufts.edu/your-utln in the
      Server Address: field.




   3. When you’re finished, click the “plus” button to
      add this path to your list of servers addresses.

       This will add the server address to your list of favorites, which will save
       you the time and effort of typing it each time you need to connect.


   4. Click Connect. The Authentication window will
      open.


   5. Enter your UTLN and LAN (network) password.

            If your screen requires a Workgroup or Domain, verify that TUFTS is
             listed and click OK.

            If you’re prompted to connect as a Guest or Registered User, select
             Registered User and click Connect.




                                         OR




       Saving passwords seriously weakens network (and your) security. Don’t
       check Remember this password in my keychain.


   6. Once your UTLN and password are authenticated, the network folder will
      open, displaying the files and folders of your mounted drive.




University Information Technology Training & Documentation                           39
Save files to your mapped network connections the same way you would to any
other drive location on your computer.

NOTE: Some Mac users have reported that their machines took time to index the
network folders. If you see the Mac wheel spinning when you click on a network
folder, be patient and allow time for this process. Clicking a folder over and over
will just delay the indexing.

Tufts network drive mountings are not persistent on Macs and, unlike Windows
users, you will need to repeat the mapping process each time you disconnect or
shut down your Mac. Your new mappings, however, have been saved in your
Favorite Servers list and reconnecting will be as simple as selecting the server
location, typing in your UTLN and password, and clicking Connect (or OK on
older versions of the Mac OS).




University Information Technology Training & Documentation                      40
APPENDIX A – HOST ON-DEMAND

  To begin, verify that you have an active internet connection and have already
  installed Network Connect (see chapter 4).


     1. Select Start > Programs > Juniper Networks > Network Connect 6.x.x
        > Network Connect.


     2. Enter your Tufts UTLN and LAN
        (Enterprise) password, then, click
        Sign In.


     3. The Please wait ... screen will
        appear while your login is being
        authenticated (about 15 seconds).

         When you’ve been authenticated as a valid user of the
         Tufts domain, the window will minimize into an icon on
         the toolbar.


     4. Open a new browser window/tab and enter the following URL:
             http://hod.uit.tufts.edu/uit3270.html


     5. If this is the first time you’ve
        connected to HOD with this PC,
        you’ll be prompted with a security
        warning.

         Place a check mark in the Always
         trust content from the publisher
         box and click Run.

         The IBM Host-On_Demand log on
         window will open.


     6. Enter the login name and password that’s been
        provided to you by the HOD administrators and
        click Log On.


  University Information Technology Training & Documentation                      41
   7. When the Host On-Demand window opens,
      double-click the image of the IBM
      Mainframe.




After a few seconds, a Tufts University terminal window will open.




When finished, exit HOD the proper way and double-click the Network Connect
icon on the taskbar. When it opens, select Sign Out.




University Information Technology Training & Documentation                42

				
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