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					  ENGLISH: GRAMMAR REVISION AND GENERAL TOPICS
                      First part
               For electrical engineers




                  Marina Štros Bračko, MA in Mirka Milovančev




Ljubljana, 2009
1 Vprašalnice in vprašalne povedi

who        -kdo
what       -kaj
where      -kje, kam
why        -zakaj
when       -kdaj
what time  -ob kateri uri
how        -kako
how much   -koliko (če stoji za njo samostalnik v ednini oz., če gre za neštevne
            samostalnike)
how many -koliko (če stoji za njo samostalnik v mnoţini oz., če gra za števne
            samostalnike)
how long   -kako dolgo
how often -kako pogosto
how far    -kako daleč
since when -od kdaj
which      -kateri
whose      -čigav

Primeri:
What do you do?                                         I'm a production manager.
Who do you work for?                                    I work for Media Market.
How much does the ticket cost ?                         It costs around 2,000 SIT.
How long does it take to get to Maribor?                It takes around an hour and a half.

EXERCISE 1

ANSWER:

   1. Where do you come from?
   2. Where are you from?
   3. Where do you live?
   4. What’s your address?
   5. Where do you work?
   6. Where are your company’s premises?
   7. How long have you been working for your company?
   8. What are you responsible for?
   9. Who are you responsible to?
   10. Which line of business are you in?
   11. What are you in charge of?
   12. How many people are there in your department?
   13. What do you do?
   14. Do you have a family/children?
   15. Do you live in a house or in a flat?
   16. Do you come to work by car/bus/train or do you walk to work?
   17. Do you live in a suburb or in a city?
   18. How long do you stay at work?

Poslovna angleščina                               2
EXERCISE 2


Ask your partner:

   1. kako se piše
   2. kje stanuje
   3. kje je v sluţbi
   4. koliko je ura
   5. kateri dan je danes
   6. kje so njihovi poslovni prostori
   7. kdaj zjutraj vstane
   8. kaj počne ob koncu tedna
   9. kdaj gre v sluţbo
   10. kdaj se vrne domov
   11. ali gre v sluţbo z vlakom
   12. kdo je njegov/njen šef
   13. za kaj je odgovoren
   14. komu je odgovoren v sluţbi
   15. kakšen avto ima


EXERCISE 3

Complete the questions with the correct word.

   1. Where do you work?
   2. _________ the time?
   3. _________ do you do?
   4. _________ department do you work in?
   5. _________ do you start work?
   6. _________ is your boss?
   7. _________ do you get to work?
   8. _________ do you take a break?
   9. _________ people work in your company?
   10. _________ do you come to work?
   11. _________ is your surname?
   12. _________ is your nationality?
   13. _________language do you speak?
   14. _________ does it cost?
   15. _________ does Maribor train leave?
   16. _________ is the exchange rate for 1 Euro?
   17. _________ is Koper from Ljubljana?
   18. _________is the most convenient time for you?
   19. _________ are your premises?




Poslovna angleščina                              3
EXERCISE 4
VSTAVITE USTREZNO VPRAŠALNICO.

1. ................…. are you going?         To Paris.
2. ................…. are you visiting?      Our main French client.
3. ................…. are you going to do?   To discuss prices.
4. ................…. are you leaving?       On Monday.
5. ................…. are you staying?       Two days.
6. ................…. are you travelling?    By train.
7. ................…. are you returning?     On Tuesday.


EXERCISE 5
FORM QUESTIONS


What……………………………………………?                                  I’m looking at some conference brochures.

What……………………………………………?                                  I work as a consultant in Gorenje.

What……………………………………………?                                  I use Gillette shaving foam. It’s lovely.

What……………………………………………?                                  She’s good-looking, but very unpleasant.

What……………………………………………?                                  It’s called a ‘spade’ in English

What……………………………………………?                                  It’s a Porsche.

What……………………………………………?                                  She’s French.

What……………………………………………?                                  I think they are arriving at 22:00.

What……………………………………………?                                  It’s January 29th.

What……………………………………………?                                  It’s for scraping paint off windows.


EXERCISE 6

Complete the following sentences about yourself once again :
My name is…

My address is…

My extension is…

My email address is…

I work for…

        as an… (job)

        in the… (department)

I mostly deal with…

Poslovna angleščina                                 4
I am responsible for… (..ing form)

My job involves a lot of… (…ing form)

What I like about my job is…

I’ve been with the company for… (period of time)

       since (point of time)




Poslovna angleščina                                5
2 NUMBERS - ŠTEVILKE
1. Cardinal numbers (glavni števniki)

0 zero                    21 twenty-one
1 one                     22 twenty-two
2 two                     23 twenty-three
3 three                   24 twenty-four
4 four                    30 thirty
5 five                    40 forty
6 six                     50 fifty
7 seven                   60 sixty
8 eight                   70 seventy
9 nine                    80 eighty
10 ten                    90 ninety
11 eleven                 100 a / one hundred
12 twelve                 101 a / one hundred and one
13 thirteen               156 a / one hundred and fifty-six
14 fourteen               200 two hundred
15 fifteen                999 nine hundred and ninety-nine
16 sixteen                1,000 a /one thousand
17 seventeen              1,001 a /one thousand and one
18 eighteen               1,131 one thousand one hundred and thirty-one
19 nineteen               2,242 two thousand two hundred and forty-two
20 twenty                 9,999 nine thousand nine hundred and ninety-nine


10, 000 ten thousand
100, 000 a /one hundred thousand
1, 000, 000 a /one million = milijon
9, 000, 000 nine million
9, 999, 999 nine million nine hundred and ninety-nine thousand nine hundred and ninety-nine
1000, 000, 000 a / one billion = milijarda

English has several names for 0:
   Nought – informal English, often used at the beginning (0.16 = nought point one six)
   Zero – most common
   Oh – when saying bank account or telephone numbers
   Nil – sport results




Poslovna angleščina                           6
2. Ordinal numbers (vrstilni števniki)

1st first                    20th twentieth (! y gre v i)
2nd second                   21st twenty-first
3rd third                    30th thirtieth
4th fourth                   40th fortieth
5th fifth                    50th fiftieth
6th sixth                    60th sixtieth
7th seventh                  70th seventieth
8th eighth                   80th eightieth
9th ninth (! Izgubi se e)    90th ninetieth
10th tenth                   100th hundredth
11th eleventh                102nd hundred and second
12th twelfth (! v gre v f)   203rd two hundred and twenty-third
13th thirteenth              1,000th thousandth
14th fourteenth              1,001st thousand and first
19th nineteenth              1, 000, 000th millionth


    Pozor: Vrstilni in glavni števniki od 21 do 99 se v angleščini obvezno pišejo z vezajem.
     Vezaj se v angleščini imenuje 'hyphen'.


3. TELEPHONE NUMBERS & BANK ACCOUNTS

       Ko govorimo o telefonskih številkah ali pa bančnih številkah za 0 uporabimo 'oh'.

       Če se dve enaki številki ponovita, npr. 33, to preberemo oz povemo kot 'double three' in
        ne 'three three'.

       Če ima številka pomišljaj, le-tega v angleščini preberemo kot 'dash'. Primer: 031 872 –
        925 = oh three one eight seven two dash nine two five.

    Vaje 1D 1, 1E 2, 2A 4.


   4. TIMES - URA

       01:00            one o'clock in the morning
                        one am
       01:05            five past one
                        one oh five
       02:10            ten past two
                        two ten
       03:15            quarter past three
                        three fifteen
       04:20            twenty past four
                        four twenty
       05:30            half past five
                        five thirty
       06:35            twenty-five to seven
                        six thirty-five
Poslovna angleščina                              7
     07:40            twenty to eight
                      seven forty
     08:45            quarter to nine
                      eight forty-five
     09:50            ten to ten
                      nine fifty
     10:55            five to eleven
                      ten fifty-five
     11:00            eleven o'clock in the
                      morning
                      eleven am
     12:00            twelve pm
                      midday
                      noon
     13:00            one o'clock in the afternoon
                      one pm
     13:01            thrirteen oh one
                      one minute past one
                      one oh one
     14:12            fourteen twelve
                      twelve miutes past two
                      two twelve
     15:23            fifteen twenty-three
                      twenty-three minutes past
                      three
                      three twenty-three
     16:34            sixteen thirty-four
                      twenty-six minutes to five
                      four thirty-four
     17:45            seventeen forty-five
                      quarter to six
                      five forty-five
     18:56            eighteen fifty-six
                      four minutes to seven
                      six fifty-six
     19:07            nineteen oh seven
                      seven minutes past seven
                      seven oh seven
     20:18            twenty eighteen
                      eighteen past eight
                      eight eighteen
     21:29            twenty-one twenty-nine
                      twenty-nine minutes past
                      nine
                      nine twenty-nine
     22:30            twenty-two thirty
                      half past ten
                      ten thirty
     23:41            twenty-three forty-one
                      nineteen minutes to twelve
                      eleven forty-one
     24:00            twelve am
                      midnight
Poslovna angleščina                             8
      Nekaj čez neko uro je v angleščini 'past'. Primer: 10:12 (dvanajst čez deset) v angleščini
       preberemo kot twelve past ten.

      Nekaj do neke ure, pa je v angleščini 'to'. Primer: 10:55 (pet do enajstih) v angleščini
       rečemo five to eleven.

      Če je ura 15 min čez ali do neke ure, rečemo quarter past/to … Primer: 6:15 je quarter
       past six.

    Dopoldne (do 12h) je am, popoldne (do polnoči) pa pm.


   5. DAYS OF THE WEEK - DNEVI V TEDNU

        okrajšava                                      prevod
       Mon                Monday               ponedeljek
       Tues               Tuesday              torek
       Wed                Wednesday            sreda
       Thurs              Thursday             četrtek
       Fri                Friday               petek
       Sat                Saturday             sobota
       Sun                Sunday               nedelja

    Pazi: V angleščini se dnevi v tednu pišejo z veliko začetnico!


   6. MONTHS OF THE YEAR – MESECI V LETU

           okrajšava
          Jan            January
          Feb            February
          Mar            March
          Apr            April
          May            May
          Jun            June
          Jul            July
          Aug            August
          Sept           September
          Oct            October
          Nov            November
          Dec            December


    V angleščini pišemo imena mesecev z veliko začetnico.




Poslovna angleščina                             9
   7. DATES – DATUMI

       napišemo                        izgovorimo/preberemo
    1 January 1984            the first of January nineteen eighty-four
    January 1, 1984           January the first nineteen eighty four
    11 February 1988          the eleventh of February nineteen eighty-eight
    February 11, 1988         February the eleventh nineteen eighty-eight
    30 March 1992             the thirtieth of March nineteen ninety-two
    March 30, 1992            March the thirtieth nineteen ninety-two
    4 April 1994              the fourth of April nineteen ninety-four
    April 4, 1994             April the fourth nineteen ninety-four
    18 May 1996               the eighteenth of May nineteen ninety-six
    May 18, 1996              May the eighteenth nineteen ninety-six
    27 June 1998              the twenty-seventh of June nineteen ninety-eight
    June 27, 1998             June the twenty-seventh nineteen ninety-eight
    5 July 2000               the fifth of July two thousand
    July 5, 2000              July the fifth two thousand
    13 August 2001            the thirteenth of August two thousand and one
    August 13, 2001           August the thirteenth two thousand and one
    29 September 2003         the twenty-ninth of September two thousand and three
    September 29, 2003        September the twenty-ninth two thousand and three
    31 October 2005           the thirty-first of October two thousand and five
    October 31, 2005          October the thirty-first two thousand and five
    12 November 2007          the twelfth of November two thousand and seven
    November 12, 2007         November the twelfth two thousand and seven
    26 December 2010          the twenty-sixth of December two thousand and ten
    December 26, 2010         December the twenty-sixth two thousand and ten

    Pozor: Kljub temu, da pri datumih uporabljamo vrstilne števnike, v angleščini za številko
     ne pišemo pike (kot je to navada v slovenščini)!

    Vrstilni števniki od 21 do 99 se obvezno pišejo z vezajem! Enako velja tudi za glavne
     števnike. Primer: twenty-one = enaindvajset, twenty-first = enaindvajseti.

    Na zapis 1st, 2nd, 3rd, 4th,… za vrstilne števnike še lahko naletimo in je povsem pravilen.
     Res pa je, da je takšen zapis izginja iz rabe v moderni angleščini in ga zato ne
     uporabljajte.




Poslovna angleščina                           10
EXERCISE 1

What’s the time?

13:00        It’s one pm.
01:00
05:30
04:15
14:20
08:10
07:45
06:00
03:50
09:05
12:00 (poldne)




8. IMPORTANT INFORMATION – WHAT CHIP AND PIN MEANS FOR YOU
We're puttung the PIN in shopPINg

You may have seen recent TV and press coverage about chip and PIN. We'd like to tell you a
bit more about it.

What is chip and PIN?

Through 2004 a new chip and PIN system will be introduced across the UK as part of a world-
wide initiative to reduce card fraud. The chip and PIN debit card has a 'smart' chip that holds
your 4-digit Personal identification Number (PIN).

Why is chip and PIN happening?

The chip and PIN are personal to you and make counterfeiting almost impossible, keeping your
transactions secure when you're out shopping. A similar scheme in France has cut card fraud
by 80%.

What will chip and PIN mean for me?

When you pay for goods with your new chip and PIN card you won't sign a receipt; instead you'll
be asked to enter your PIN into a keypad. These keypads will start to appear in retail outlets
throughout 2004. But don't worry, you can still use your card and sign your name in shops at
home and abroad where chip and PIN isn't in place yet- just as you do now.




Poslovna angleščina                           11
Put the »I« in PIN

Once you start sing your chip and PIN card you'll soon get the hang of the new technology. All
you have to do is remember your PIN – just like you do now when getting cash from a cash
machine.
With your new card you'll still be able to change your PIN to something that's easier to
remember ( although make sure you avoid obvious numbers such as 1234 or 0000 ). To change
your PIN just visit any Bank of Scotland or Halifax branch cash machine and simply follow the
on screen instructions.


NUMBERS - EXERCISES

EXERCISE 1
Write the numbers of each item next to the correct word or words.


two thousand three hundred and ninety-four         ..........................................................
two three two three nine four                      ..........................................................
twenty-three centimetres                           ..........................................................
twenty-three thousand and ninety-four              ..........................................................
twenty-third of March nineteen ninety-four         ..........................................................
two hundred and thirty-nine pounds forty           ..........................................................
two point three nine four                          ..........................................................
twenty-three times ninety-four                     ..........................................................
twenty-three per cent                              ..........................................................
twenty-three slash ninety-four                     ..........................................................
two-thirds                                         ..........................................................
twenty-three plus ninety-four                      ..........................................................
twenty-three dollars ninety-four cents             ..........................................................
twenty-three degrees centigrade                    ..........................................................
twenty-three kilometres per hour                   ..........................................................
twenty minus three                                 ..........................................................




Poslovna angleščina                           12
EXERCISE 2

Match the figures and the dates on the right.

        1.   01.01.98                 A.   29 February 1996
        2.   29.02.96                 B.   September 1, 1997
        3.   31/12/99                 C.   1 January 1998
        4.   09-01-97 (UK)            D.   6 July 1998
        5.   6/7/98 (UK)              E.   April 8,1998
        6.   04.08.98 (USA)           F.   1 November 1998
        7.   1/11/98 (UK)             G.   31 December 1999




EXERCISE 3

1900 nineteen hundred
1901 nineteen-oh-one          OR   nineteen hundred and one
1902 nineteen-oh-two          OR   nineteen hundred and two
1910 nineteen-ten             OR   nineteen hundred and ten
1911 nineteen-eleven          OR   nineteen hundred and eleven
1920 nineteen- twenty         OR   nineteen hundred and twenty
1922 nineteen-twenty-two      OR   nineteen hundred and twenty-two
1980 nineteen- eighty         OR   nineteen hundred and eighty
1990 nineteen- ninety         OR   nineteen hundred and ninety
1991 nineteen-ninety-one      OR   nineteen hundred and ninety-one
2000 two thousand
2005 twenty-oh-five           OR two thousand and five


There are two systems of year dates in English:
    the shorter system ( shown on the left ): the numbers are said in pairs.
    the longer system ( shown on the right ): numbers are said in pairs, but between
      the pair we say hundred and.

30 March 1993 = March the thirtieth, nineteen ninety-three

                 OR

the thirtieth of March, nineteen ninety- three

To announce the date, It’s is used.

It’s April the first.




Poslovna angleščina                              13
MONEY AND DATES - EXERCISES
EXERCISE 4

Complete the table with the information given.

    1        Invoice number thirteen, dated December the seventeenth nineteen-ninety-seven, is
             for five hundred and twenty-six pounds, seventeen pence.

    2        Invoice number one hundred and six, dated the twelfth of January nineteen-ninety-
             eight, is for two hundred and fourteen pounds, ninety-five pence.

    3        Invoice number one hundred nineteen, dated August the thirtieth nineteen-ninety-six,
             is for one thousand three hundred eighty seven-dollars eighty-six.

    4        Invoice number one hundred forty-one, dated the sixteenth of November nineteen-
             ninety seven, is for twenty-five German marks fifty.

    5        Invoice number two hundred eighty-six, dated the twenty first of February nineteen-
             ninety-two, is for two thousand four hundred and six pounds and five pence.



    Invoice No.                              Date                      Amount




TIME EXPRESSIONS
EXERCISE 5

................ ten minutes                    - čez deset minut
five years ....................                 - pred petimi leti
............ 6 a.m. ............. 10 a.m.      -od šestih do desetih
............ Monday                            -v ponedeljek
............ the weekend                        -čez vikend
.................. the week                     -med tednom
.................. 6 o'clock                    -po šesti uri
.................. 8 o'clock                   -pred osmo uro
.................. week                        -prejšnji teden
.................. week                        -prihodnji teden
.................. the evening                 -zvečer
.................. night                       -ponoči
.................. lunch                       -po kosilu
....... Friday ...........................     -najkasneje do petka



Poslovna angleščina                                    14
3 PREPOSITIONS – PREPOZICIJE
3.1 PREPOSITIONS OF TIME:
Day                       ON                              ex. on Monday
Month                     IN                              ex. in July
Year                      IN                              ex. in 1999
Date                      ON                              ex. on 17th May 2004
Time                      AT                              ex. at 5 pm, at midnight
Holiday                   AT                              ex. at Easter, at Christmas
Parts of the day          IN        *but AT night         ex. in the morning/evening…

Some phrases connected with time:

IN TIME                                    He came just in time to save her.
ON TIME                                    Hand in the report on time.
ON WEEKLY/DAILY/MONTHLY BASIS              I attend an English course on weekly basis.
FOR A TRIAL PERIOD OF                      We'll hire you for a trial period of two months.
AT THE LATEST                              I need this data by Friday at the latest.
IN THE SKY                                 There are millions of stars shining in the sky.
IN THE WORLD                               Six billion people live in the world.
AT THE WEEKEND                             What did you do at the weekend?


3.2 PREPOSITIONS OF PLACE
Small town                AT or IN                        ex. at/in Piran
Big town/City             IN                              ex. in New York
Street                    IN                              ex. in Dunajska street

Some phrases connected with place:

IN/AT a meeting
ON a business trip
ON the second floor
AT work
AT the faculty

3.3 SOME COMMON VERBS + PREPOSITIONS
Interested IN
Good/bad AT
Specialized IN
Famous FOR
Resign FROM
Absent FROM
Graduate FROM
Accused OF
Known FOR
Typical OF


Poslovna angleščina                           15
4 WORK
                       employer                                                           employee



 you are AT work
                                                                                                   full-time job /
                                                                                                   part-time job

 you DO your job                                 WORK
                                                                                                   permanent /
                                                                                                   temporary

    working conditions
                                                                                           clock-in system

                             Working time:
                             - fixed
                             - flexible


YOUR JOB

Complete the following sentences about yourself

 My address is                                        ......................................................................................
                                                      ......................................................................................
 My business number is                                ......................................................................................
                                                      ......................................................................................
 My extension is                                      ......................................................................................
                                                      ......................................................................................
 I work for                                           ...........................................................( company)
                    as a(n)                           .............................................................( job )
                                                      ......................................................................................
                    in the                            ............................................................(department)
                                                      ......................................................................................
 I mostly deal with                                   ............................................................(kind of work)
                                                      ......................................................................................
 I am responsible            for                      ...........................................................( ing form )
               and                                    ......................................................................................
                                                      ......................................................................................
 My job involves a lot of                             ......................................................................................
               and                                    ......................................................................................
                                                      ......................................................................................
 What I like about my job is                          ......................................................................................
                                                      ......................................................................................
 I’ve been with the company for                       .......................................................... (period of time )
                 since                                ...........................................................(since)

 I’ve been in my present job for      ........................................................ (point of time)
                                      ......................................................................................
After you have completed the page, check that you remember from time to time by covering
                                      ......................................................................................
                                      ......................................................................................
                                      ......................................................................................
                                      ......................................................................................
Poslovna angleščina                               16
  After you have completed the page, check that you remember from time to time by covering one
  column and recalling the whole sentence. Can you make questions to ask someone else for the
  same information?

  Answer

  1. Where do you come from?
  2. Where do you live?
  3. Are you Slovenian?
  4. Do you live in a house or in a block of flats?
  5. Do you have any children?
  6. Can you drive?
  7. Can you play any musical instrument?
  8. How many languages do you speak?
  9. What are your hobbies?
  10. What's your favourite film?
  11. Do you often watch TV?
  12. What programmes do you like watching?
  13. Where were you born?
  14. What's the date today?
  15. What's the day today?

  EXERCISES – JOB
  EXERCISE 1

  Form sentences with words from the above mindweb concerning your own job.
  1. ................................................................................................................................................

  2. ................................................................................................................................................

  3. ................................................................................................................................................

  4. ................................................................................................................................................

  5. ................................................................................................................................................

  6. ................................................................................................................................................

  7. ................................................................................................................................................

  8. ................................................................................................................................................

  9. ................................................................................................................................................

10. ................................................................................................................................................




  Poslovna angleščina                                                             17
                                                      you learn about your job
            A short list of                           from:
            candidates/applicants.                       -     the media
                                                         -     job centre




                                                             advertisement
   Invited to the
   interview



 Vacancy / free post             APPLYING FOR A JOB          send for the
                                                             application form




      HR (Human
      Resources)                                             fill it in
      or
      Personnel
      Department          You enclose:
                             - C.V.
                             - Certificates of
                                your education               send it off
                             - Health certificate
                             - Copy of a clean
                                driving licence
                             - recommendations




Poslovna angleščina                            18
TIME MANAGEMENT
Think about your typical working day.

   1. How long do you spend:               2. How often do you:

     * talking to people?                  * work overtime?

     * on the phone?                       * use English at work?

     * working on your own?                * entertain customers?

     * working with a computer?            * have a holiday?

     *travelling?                          *travel abroad on business?

   3. What time do you start work in the mornings?

   4. And when do you finish?

   5. How do you get to work?

   6. How long does it take?

   7. What do you do in the evenings to relax?


   LANGUAGE DATABANK

         - a lot of
                            time
         - not much

         - around
                            half my time
         - about

         - less than        an hour              day
                                           a
         - more than        two hours            week

         -   every                         a     day
         -   once                                week
         -   twice                               fortnight
         -   three times                         month
                                                 year




Poslovna angleščina                              19
 5 TELEPHONING

      calls                                                              dial the number
          -       international
          -       local                                                                party line
          -       trunk
          -       collect

                                                                                      coin operated phone
                                                                                      / card phone
  Hold the line please
  / Hold on, please
                                       MAKING A
                                       TELEPHONE CALL                             the line is
                                                                                  busy/engaged/occupied
  put you through

                                                                                           the operator
              -    extension no. (44/16)
              -    area code (03)
              -    country code (+386)

                                                                             telephone book /
                                                                             telephone directory


 EXERCISE 1

 The phrasal verb on the left in the table below are all used in telephoning in English. Match
 each verb with a suitable definition from the column on the right.

 1) to put through                          a) to disconnect
 2) to hang up                              b) to discover
 3) to ring up                              c) to wait
 4) to take down                            d) to lift
 5) to look up                              e) to connect
 6) to cut off                              f) to replace
 7) to get through                          g) to write down
 8) to find out                             h) to call again
 9) to put down                             i) to be connected
10) to hang on / to hold on                 j) to replace the receiver
11) to pick up                              k) to find information
12) to ring back / to call back             l) to make a telephone call

  1                 2              3        4            5           6        7        8
  9                10             11       12


 Poslovna angleščina                                         20
   DRILL
  Complete these sentences.

  1. I'm calling to .....................................................................(odpovedati sestanek)
  2. I'm calling to .....................................................................(dogovoriti se za sestanek)
  3. I'm calling to .....................................................................(rezervirati hotelsko sobo)
  4. I'm calling to .....................................................................(naročiti 25 strojev)
  5. I'm calling to .....................................................................(preloţiti sestanek)
  6. I'm calling to .....................................................................(obvestiti o novih tel. štev.)


  1. I'm afraid she ....................................................................(ni v pisarni)
  2. I'm afraid he ......................................................................(šel ven)
  3. I'm afraid but .....................................................................(ne morem vam pomagati)
  4. I'm afraid she ....................................................................(na sestanku)
  5. I'm afraid but .....................................................................(bo na sluţbenem pot.)


  1. Would you like to ............................................................... ?(poklicati nazaj)
  2. Would you like to ............................................................... ?(odpovedati sestanek)
  3. Would you like to ............................................................... ?(preloţiti sestanek)
  4. Would you like to ............................................................... ?(ostati na zvezi)
  5. Would you like to ............................................................... ?(govoriti z g. Černetom)
  6. Would you like           ............................................................... ?(skodelico kave)
  7. Would you like           ............................................................... ?(enoposteljno sobo)
  8. Would you like to ............................................................... ?(ostati še kakšen dan)
  9. Would you like to ............................................................... ?(vzeti taksi)
10. Would you like to ................................................................ ?(se srečati z njim v mestu)


  1. Could you ............................................................................ ?(nam poslati kopijo pogodbe)
  2. Could you ............................................................................ ?(rezervirati tri enoposteljne sobe)
  3. Could you ............................................................................ ?(njega pričakati na letališču)
  4. Could you ............................................................................ ?(govorili počasneje)
  5. Could I ................................................................................. ?(govoriti z ga. Nunn)
  6. Could I ................................................................................. ?(dobiti vaš e-mail naslov)
  7. Could you ............................................................................ ?(črkovati vaš priimek )
  8. Could you ............................................................................ ?(preveriti, če je pog. ţe podp.)


  Poslovna angleščina                                               21
1. Well, I'll have to ......................................................................(preveriti, če je v pisarni)
2. Well, I'll have to ......................................................................(najti kopijo pogodbe)
3. Well, I'll have to ......................................................................(preveriti, če je pog. ţe podp.)
4. Well, I'll have to ......................................................................(vprašati, če ima v petek čas)
5. Well, I'll have to ......................................................................(ponovno napisati fax)
6. Well, I'll have to ......................................................................(poklicati ponovno)


1. I'll see if ...................................................................................(Mr Dobbs v pisarni)
2. I'll see if ...................................................................................(se lahko sreča z vami)
3. I'll see if ...................................................................................(ima čas v torek)
4. I'll see if ...................................................................................(bo nazaj do 12.00)
5. I'll see if ...................................................................................(oni potrdili rezervacijo)




TRANSLATION
    1. Lahko govorim z gospodom Brownom, prosim?


    2. Ţal ga ni v pisarni.


    3. Prišel bo čez 10 minut.


    4. Mu ţelite pustiti sporočilo?


    5. Prosim pokličite nazaj čez 20 minut.


    6. Oprostite, lahko ponovite svoje ime?


    7. Koliko je vaša interna številka?


    8. Gospoda Novaka lahko pokličete direktno. Njegova interna številka je 8513.


    9. Ali je to British Airways agencija?


    10. Rezervirala bi eno povratno vozovnico Lj – London, London – Lj za 15. maj 2001.



Poslovna angleščina                                                22
   11. Prosim sedeţ pri oknu.


   12. Kdaj prileti letalo v London?


   13. Koliko časa pred poletom je potrebno priti na letališče?

   14. Hvala za vaš klic . Nasvidenje.


   15. Od kod ste ?


   16. Kje je vaše stalno prebivališče?


   17. Vaš podpis prosim?


   18. Kdaj je rok za oddajo plačila?


   19. Direktor je bil prejšnji teden na sluţbeni poti.


   20. Kdaj nam nameravate poslati vaš zadnji / najnovejši katalog?


   21. Rok poteče 8. maja .


   22. Sestanek se začne ob petih popoldne.


   23. Kdaj zopet nameravate priti v Krko?


   24. Pravkar sem poklicala taxi.


   25. Avtobusi vozijo točno.


   26. Lansko leto je bila konferenca na Hrvaškem.


   27. Ste ţe poklicali g. Novaka?


   28. Ste ţe obvestili g. Langa?


   29. Gospoda Langa še nisem obvestila, bom ga pa obvestila čez 10 minut.
Poslovna angleščina                               23
    30. Pismo smo mu poslali v torek.


    31. Odgovora še nismo dobili.


    32. Rad bi govoril z g. Novakom.


    33. Bi mu lahko sporočili, da me prihodnji teden ne bo v sluţbo.


    34. Trenutek, prosim.


    35. Kdo kliče, prosim?


    36. Georg Miller je na sestanku. Danes ga ne bo več nazaj v pisarno.


    37. Ste ţe preverili podatke?


    38. Ţal jih še nismo preverili.


NOW USE THESE PHRASAL VERBS TO COMPLETE THE SENTENCES.

1      I didn 't know his number so I had to .................................. it up.
2      We were ..................... ..................... during the call so I had to ...................... ............. .
3      The man ..................... ................... on me because he lost his temper.
4      I tried to .................. .............................. to your office this morning but the line was
       engaged.
5      ............................. the embassy .................... and ask them to ................... you
       ............................. to the press department.
6      When I phoned the bank I had to ......................... ....................... for nearly 10 minutes.




Poslovna angleščina                                          24
5.1 TELEPHONING SCENARIOS
Fill in the missing expressions.

SCENARIO 1 (The person is available.)

Mary Smith: Good morning. IBM Slovenia, Mary Smith ………………………………..
CALLER:     Good morning. This ……………. Bob Sills from IskraTel.
I……………………………. to Mr Jones ……………….. .
Mary Smith: Just ………………………, please. I’ll …………...……. you.
CALLER:      Thank you.
Mary Smith:   You’re ……………………………..

SCENARIO 2 (The person is not available.)

Mary Smith: Good morning. IBM Slovenia, Mary Smith …………………………...
CALLER:       Good morning. This is Bob Sills from IskraTel. I……………………………. to Mr
Jones ………………………..
Mary Smith: Just …………………………, please. (after 5 seconds) I’m sorry
……………………………. at the moment.
 …………………………………………………………. a message?
CALLER:      Yes. ……………………………. is Bob Sills, from Iskratel and my number is :
………………………… 04 and the number is 42 21 385, ……………………….. 33.
……………………………. about the contracts,
 whether they’ve been signed or not.
Mary Smith:     I’ll …………………… sure that Mr Jones ……………….. the message.
CALLER:      Thank you ……………………………..
Mary Smith:     …………………………………...


Exercise 1
Find the right synonym (given below) for the words in bold type.

Call – engaged – reach - mobile – talk – vacation - not here –f ine

1. She's unavailable at the moment.
2. I'm afraid Ms Gibbs is on holiday this week.
3. I'm trying to get through to Fred Holtz.
4. Could you ring again tomorrow?
5. I'd like to speak to someone in production.
6. I'm sorry, but her line is busy.
7. How are you doing? - I'm very well, thank you.
8. Do you have his cell phone number?




Poslovna angleščina                            25
Exercise 2
Insert the missing words:
Speak – complain – mobile – nice – sure - listen

Jorg Jorg Seide.
Bob Hi Jorg. It's Bob here.
Jorg Oh, hi Bob. ___________to hear from you. How's business?
Bob Oh, can't ____________ .How are things with you?
Jorg Fine, thanks. __________Bob, can I call you back in ten minutes? I'm actually talking to
     someone on the other line.
Bob _________________no problem. Have you got my number?
Jorg Yes, I do.
Bob Great. _______________to you then.
Jorg Bye.

Exercise 3

Decide which of the examples given are more or less formal:

How are you keeping? -I'm sorry, but... isn't in today.Fine, thanks. - May I just ask what it's
about? - Hi, it's... here. - Hang on a moment. - Can I talk to ..., please? Thank you. - Could you
please hold? - Good morning, this is ... . - How are you? - Could I speak to..., please? - Thanks.
- What is it about? - I'm very well, thank you. - I'm afraid... is unavailable today.

More formal                                 Less formal
May I just ask what it's about?             What is it about?




Exercise 4
Find the second part of the questions:
1.Could I speak
                           a. for a moment, please?
2. Is Jessica
                           b. I help you?
3. Shall I put you
                           c. that you Robert?
4. Is it Possible
Poslovna angleščina                             26
                            d. to speak to Lisa, please?
5. Can I just ask
                            e. to Peter Brown, please?
6. Can you hold
                            f. there at the moment?
7. Sorry, is
                            g. through to Ms Krajnc?
8. How can
                            h. what it's about?

Exercise 5

    I.   Just a moment, please. I'll put you through.
   II.   Yes, she is.
  III.   That would be great.
  IV.    I'm sorry, but she's on holiday this week.
   V.    I'd like to speak to someone in Accounts, please.
  VI.    Yes, speaking.
 VII.    Yes, sure.
 VIII.   It's about the trade fair in London.



Exercise 6
Insert the correct missing word:
up – cut – line – catch - wrong

1.   Sorry, I didn't ______________that.
2.   Sorry, we got _____________________off.
3.   Sorry, can you speak_________________________ a bit, please?
4.   Sorry, I think you have the _______________________number.
5.   Sorry, this is a really bad____________________________.

Exercise 7
Find the most appropriate half of the of the question?
1.Would you like me
                          a. repeat that, please?
2. Sorry, I didn't
                          b. to spell that for you?
3. I'm calling about
                          c. your question?
4. Let me just read
                          d. say 15 or 50?
5. What would you

Poslovna angleščina                               27
                                e. catch that.
6. Are you the right
                                f. that back to you.
7. I have a question
                                g. person to ask?
8. Did you
                                h. like to know?
9. What was
                                i. about the new model.
10. Could you
                                j. the meeting.

Exercise 8
Insert the correct preposition:
about - after - at - for - in - on - to - until

1. Unfortunately no one is available to take your call _______________ the moment.
2. Please leave a message___________________the beep or send us a
fax________________042 823
4421.
3. This is Adam Gray calling _________________________Stefanie Renner.
4. I'm calling __________________the e-mail you sent me yesterday.
5. Maybe you can get back____________________me.
6. I'll be_________________the office ________________5 pm today if you want to call me.




Poslovna angleščina                                    28
  6 MEETINGS
   invitation
       - time                                                   a chair
       - date                                                   (runs the meeting)
       - venue


                                     MEETINGS                   a secretary
the meeting can be:                                             (writes the minutes)
   - organised
   - postponed
   - cancelled
                                                          participants
   - held
                                                          (attend the meeting)



   the agenda items                                      AGM
      - presence and                                     (annual general meeting)
          absence of the
          participants
      - minutes of the
          previous meeting
      - matters arising
      - AOB (any other
          business)


  Answer the questions:
     1 Who is responsible for the meeting?
     2 What's secretary's job?
     3 What information is usually on the invitation?
     4 What items are on the agenda?
     5 What does AGM stand for?
     6 What does AOB stand for?

  Translate:
     1 Kdo vodi danes sestanek?
     2 Sestanek je preloţen na 20. marec.
     3 Sestanek je odpovedan zaradi bolezni.
     4 Preidimo k točki razno.
     5 Vi imate besedo gospod White.
     6 Lahko nekaj predlagam?
     7 Ne strinjam se z vašim predlogom.
     8 Mislim, da nimate prav.




  Poslovna angleščina                               29
Language summary

A       BEGINNINGS
       There are three / several / a number of points I'd like to make.
       I would like to begin by . . . .

B       ASKING FOR AN OPINION
       What's your opinion of . . .
       What's your position / view on . . .

C       GIVING AN OPINION
       I believe / think / feel that . . .
       In my opinion / view . . .

D       BRINGING IN ANOTHER SPEAKER
       I'd like to call on Mrs Davids to present her views on . . .
       Allow me to give the floor to Ms Miller . . .

E       AGREEING
       I agree entirely / completely.
       I think we are in agreement on that.

F       AGREEING PARTIALLY
       I would tend to agree with you on that.
       I agree with you on the whole, but . . .

G       DISAGREEING TACTFULLY
       I agree up to a point, but . . .
       To a certain extent I agree with you, but . . .

H       DISAGREEING
       I'm sorry, but I really can't agree with you on that.
       With all due respect, I must disagree.

I       SUMMARISING
       Briefly, the main points that have been made are . . .
       To sum up then, there seems to be . . .

J       INTERRUPTING
       If I may just interrupt you for a moment, I'd like to . . .
       I don't want to interrupt, but . . .

K       TAKING THE FLOOR
       I wonder if I might comment on that last point?
       Could / May I come in at this point?


L       CORRECTING MISUNDERSTANDINGS
       I'm afraid there seems to have been a slight misunderstanding.
       Perhaps I should make that clearer by saying . . .



Poslovna angleščina                                       30
M       ASKING FOR FURTHER INFORMATION
       Could you be a little more specific / precise?
       I'm sorry, but could you explain in a little more detail?

N       EVADING THE ISSUE
       That's a very interesting / complex question and . . .
       I'm afraid I'm not in a position to comment on that just yet.

O       MAKING RECOMMENDATIONS, PROPOSALS, AND SUGGESTIONS
       I recommend / propose / suggest that . . .
       I wonder if we shouldn't think about . . .

P       EXPRESSING SUPPORT
       I am in favour of . . .
       This proposal has my full support.

Q       EXPRESSING OPPOSITION
       I can see many problems in adopting this.
       I am opposed to the . . .

R       PERSUADING
       Have you taken into account . . . ?
       Wouldn't you agree that . . . ?

S       EMPHASISING
       I particularly want to emphasise / stress / highlight the fact that . . .
       We mustn't underestimate / underrate the importance of . . .

T       OFFERING A COMPROMISE
       We are prepared to . . ., on condition that . . .
       We would be willing to . . ., provided that . . .

U       CONCLUDING
       Let me conclude by . . .
       In conclusion, I would like to say . . .




Poslovna angleščina                                     31
7 CORRESPONDENCE
PISMA IN ELEKTRONSKA POŠTA: SPLOŠNA PRAVILA

1.Pri datumu so okrajšave 1st, 2nd in 3rd izginile, tako da večinoma pišemo:

• 3 October 2001 ali October 3, 2001.
• V ZDA je seveda na prvem mestu mesec: 10/3/2001.
• To je tudi posledica rabe računalnikov in sporočil po elektronski pošti.

2. V začetku pisma pišemo:

• Dear Sir(s)= spoštovani, za vladne ustanove in banke
• Dear Sir/Madam=spoštovani, za podjetja
• Dear Mr Jones = spoštovani gospod Jones

Za vsemi temi začetki ne pišemo več vejice, Američani pišejo dvopičje. e.g. Dear Mr Jones:

3. Zaključki

• Yours faithfully, če je začetek Dear Sir(s) ali Dear Sir/Madam
• Yours sincerely, če je začetek Dear Mr Jones
• Best regards, že nadomešča zgoraj omenjena pozdrava
• With best regards, bolj vljudno kot Best regards

4. Za Mr in Ms ne pišemo
  več pike:
  • Dear Mr Jones

5. Ţenske na splošno
   nazivamo z Ms:
  • Ms Marina Štros

6. Vi ne pišemo z veliko začetnico, kot je to v navadi v italijanščini in nemščini!
We are writing to you
We are writing to you to inform you...   Uporabimo Present Contionous

7. Elektronska sporočila ne zahtevajo toliko odstavkov kot uradno pismo, čeprav je sporočilo
uradno.

8. Elektronska sporočila so prijaznejša in v njih še bolj upoštevamo pravilo kiss = keep it short and
sweet.




Poslovna angleščina                                  32
9. Elektronska sporočila uporabljajo še več okrajšav: c.c., e.g., i.e, a.s.a.p., .– ki se ţe tudi piše
skupaj brez pik (asap), če ne delamo
presledkov.
    c.c. ali cc = copies to = v vednost
    Enc ali Encl = enclosures = priloge
    e.g.= exempli gratia = na primer
    i.e. = id est = to je
    a.s.a.p. = takoj, nemudoma
    p.p. = per procuratorem = po pooblastilu, za (če se podpišemo v imenu nekoga drugega)
    et al = in ostali ( avtorji,      sodelujoči)
    P.N. = plenum nominae = s polnim imenom, in ne prejme        naj, kot mislijo mnogi
    RSVP = odgovorite prosim; pišemo na vabilo
    c/o = care of= na tem naslovu

10. Pojavil se je celo glagol: I will c.c. you a copy (Poslala vam bom kopijo v vednost).
11. Presledki med okrajšavami se ne uporabljajo dosledno.
12. Zelo vljudne fraze se opuščajo: we remain yours.

NASLAVLJANJE

FORMALNO:


Dear Mr Peterson                  Spoštovani gospod Peterson


Dear Sir                          Spoštovani gospod / gospa – uporaba za
                                  podjetja


Dear Sir or Madam                 Se opušča


Dear Sir / Madam                  Je v uporabi


To Whom It May Concern            Spoštovani!
                                  (ponavadi v priporočilih)

Dear Sirs                         Spoštovani (zelo formalno, uporablja se
                                  za institucije, banke)


Dear President                    Spoštovani predsednik (bolj priporočljivo)


Dear Mr President                 Spoštovani gospod predsednik




NEFORMALNO:
Dear Natasha

Poslovna angleščina                                 33
POGOSTO UPORABLJENE FRAZE

In response to your request, we are Na vašo željo Vam pošiljamo…
sending you…


We are pleased to inform you… /          Z veseljem Vam sporočamo
We are glad to inform you…

We regret to inform you… /               Žal Vam sporočamo… /
We are sorry to note that…               Žal ugotavljamo, da…

We are sorry to learn that you will be   Obžalujemo, da se ne boste
unable to attend the opening.            mogli udeležiti otvoritve.

Thank you for your email of / dated 20   Zahvaljujemo se Vam za Vaš
December                                 email z dne…


I would like to thank you for…           Zahvaljujemo se Vam za…(I
                                         would like je bolj vljudno kot I’d
                                         like)


I am writing to inform you.. /           Pišem Vam v zvezi z… /
I am writing to you to inform you…       Sklicujemo se na…
                                         Narobe: I am writing you…

I am writing to invite you to the        Vabimo Vas na otvoritev…
opening…                                 (You pišete z malo, čeprav
                                         v slovenščini pomeni Vi)

Referring to… /                          Skladno z… /
With reference to…
Further to our telephone conversation…   V zvezi z našim telefonskim
In connection with…                      pogovorom…


I am sending you the contract            Pošiljam vam pogodbo, ki se
concerning/regarding the lease of our…   nanaša na lizing vašega…


We acknowledge receipt of …              Potrjujemo prejem…


Enclosed please find                     V prilogi vam pošiljamo


We are sending… under separate cover     V posebnem pismu pošiljamo


Could/would you please send us….         Ali bi lahko


Poslovna angleščina                            34
You are requested to …                      Prosimo vas


Please send me                              Prosim pošljite mi


Please reply                                Prosim odgovorite
Please reply by the end of the week         Prosimo odgovorite do konca
                                            tedna

Please contact                              Prosimo obrnite se na…..


Please confirm in writing                   Prosim potrdite pisno


We would like to remind you                 Radi bi vas opozorili


In case of any further/ extra /additional   V primeru dodatnih informacij
information please do not hesitate to       me prosim pokličite po
contact us/me by phone/email                telefonu/email-u


We look forward to hearing from you.        V pričakovanju vašega odgovora
Looking forward to hearing from you.
We look forward to your answer/reply.



NAJBOLJ POGOSTE NAPAKE PRI SLOVENCIH

NAPAČNO                                                   PRAVILNO

 Thank you for your letter from 15          Thank you for your letter of/dated 15
 March.                                     March.
 I write to you.                            I am writing to you.
 I am writing you.                          I am writing to you.
 Please contact me on email                 Please contact me by email.
 Please confirm in written.                 Please confirm in writing.
 I am looking forward to hear from you      I look forward to hearing from you.




Poslovna angleščina                               35
PISANJE NOVOLETNIH VOŠČILNIC

a)    poslovnim partnerjem

                          We send you our best wishes for the Festive Season

                           With Seasonal Greetings and good wishes for 1995

                We would like to wish you a Merry Christmas and a Happy New Year

                            With best wishes for Christmas and the New Year

b)    osebnim prijateljem

                      Merry Christmas and a Happy New Year to you and your family

                       Wishing you a very merry Christmas and a happy New Year

                 Greetings for Christmas and every good wish for a happy New Year




Poslovna angleščina                               36
ZELO POGOSTI STAVKI V SLOVENSKO – ANGLEŠKI KORESPONDENCI

      Hvala za vaše pismo z dne 3. dec. 2004.     Thank you for your letter of 3 December.

                               Hvala v naprej.    Thank you in advance.

                Pišem Vam, da se opravičim za     I am writing to apologise for the delay due to
  zamudo, ki je nastala zaradi mojih službenih    my work commitments.
                                   obveznosti.

             Hvala za Vaše gostoljubje v času     Thank you for your hospitality during my
                      mojega obiska pri Vas.      stay with you/ visit to you.

                        Prosim, potrdite pisno.   Please confirm in writing.

               Pišem Vam, da Vas obvestim o       I am writing to inform you about the change
                        spremembi datuma.         in date.

  Pišem Vam, da preložim/odpovem sestanek.        I am writing to postpone/ cancel the
                                                  meeting.
        Pišem Vam, da potrdim rezervacijo za      I am writing to confirm the reservation for a
     enoposteljno sobo na ime Gašper Bračko.      single room in the name of Gašper Bračko.

              Pišem Vam, da potrdim povratno      I am writing to confirm a return ticket on
              vozovnico za 17. dec. ob 7.00 za    17 December at 7.00 for Belgrade.
                                     Beograd.

       Pišem Vam, da sporočim naše nove tel.      I am writing to inform you about our new
                                   številke.      telephone numbers.

             Pišem Vam v imenu gospe Jožice       I am writing on behalf of Ms Jožica Tivadar.
                                   Tivadar.

          Priloženo Vam pošiljam prijavnico za    Enclosed please find the seminar
                                      seminar.    registration form.

                        V roke prodajni službi.   For the attention of sales department.

          Pišem Vam v zvezi v Vašo ponudbo.       I am writing in connection with your offer/
                                                  proposal.




Poslovna angleščina                               37
Z veseljem Vam sporočam, da ste upravičeni do         I am pleased to inform you that you are
                                10% popusta.          entitled to a 10 percent discount.

Ali mi lahko prosim pošljete vaš zadnji katalog       Could you please send me your latest
                                      in cenik.       catalogue and price list.

       V odgovor na Vaše povpraševanje Vam            In response to your enquiry we inform you
       sporočamo . . .                                that ….

 Na žalost Vam sporočamo, da niste bili izbrani       We regret to inform you that you have not
                       za našega dobavitelja.         been chosen for / as our supplier.



     V primeru dodatnih informacije me prosim         In case of any additional information please
     pokličite po telefonu ali mi pišite na zgornji   contact me by phone, or in writing to the
                                           naslov.    above address.

V zvezi z našim tel. razgovorom Vam sporočam,         With reference to our telephone conversation
     da bomo poskrbeli za prevoz g. Browna od         we/ I inform you that we will arrange a
                             letališča do hotela.     transfer for Mr Brown from the airport to the
                                                      hotel.

                   Prosim, uredite zadevo takoj.      Please give the matter your
                                                      immediate attention.
Elektronsko sporočilo
Typical email addresses look like this:

marina.stros@babylon.si ; @ - at,         . - dot

The first part is usually the name and surname and initial of the person you are contacting. After @ (at) is
the name of the ISP (Internet Service Provider) or organisation (or an abbreviation of its name). Usually
the last part of the address includes the domain name suffixes referring to the type of organization or the
country it comes from.

Examples:

co = company
gov = government office
biz = business
ac = academic for a university
org = organization




Poslovna angleščina                                   38
TRANSLATE

      Hvala za vaše pismo z dne 3. dec. 2004.

      Hvala v naprej.

      Pišem Vam, da se opravičim za zamudo, ki je nastala zaradi mojih sluţbenih obveznosti.

      Hvala za Vaše gostoljubje v času mojega obiska pri Vas.

      Prosim, potrdite pisno.

      Pišem Vam, da Vas obvestim o spremembi datuma.

      Pišem Vam, da preloţim/odpovem sestanek.

      Pišem Vam, da potrdim rezervacijo za enoposteljno sobo na ime Jernej Novak.

      Pišem Vam, da potrdim povratno vozovnico za 17. dec. ob 7.00 za Beograd.

      Pišem Vam, da sporočim naše nove tel. številke.

      Pišem Vam v imenu gospe Joţice Novak.

      Priloţeno Vam pošiljam prijavnico za seminar.

      V roke prodajni sluţbi.

      Pišem Vam v zvezi v Vašo ponudbo.

      Z veseljem Vam sporočam, da ste upravičeni do 10% popusta.

      Ali mi lahko prosim pošljete vaš zadnji katalog in cenik.

      V odgovor na Vaše povpraševanje Vam sporočamo . . .

      Na ţalost Vam sporočamo, da niste bili izbrani za našega dobavitelja.

      V primeru dodatnih informacij me prosim pokličite po telefonu ali mi pišite na zgornji naslov.

      V zvezi z našim tel. razgovorom Vam sporočam, da bomo poskrbeli za prevoz g. Browna od

       letališča do hotela.

      Prosim, uredite zadevo takoj.




Poslovna angleščina                                 39
Here are some letter endings. All of them contain words which are sometimes confused. Choose
the best word to complete each sentence:

If you require / enquire further information, please do not hesitate to be in touch.
. . . and I am pleased to include / enclose a copy of our new product catalogue.
Please complete the form and reply / return it to us as soon as possible.
I promise to give the matter my soonest / immediate attention.
I am afraid therefore that we cannot offer you a return / refund as the goods have already been used.
Could you please pass on / pass of my very best regards to Mr Mayama?
I look forward to making / doing further business with you in the near future.
I look forward to knowing / meeting your colleague Mr Franks at the conference.
I hope that half past eleven is comfortable / convenient for you.
Let me desire / wish you the best of luck in your new post.



Povpraševanje za hotelske storitve


Dear Sir/Madam

Your hotel has been recommended to me by Ms Mojca Jenko who spent a very pleasant weekend with
you last October.

We are planning to bring five people to Salzburg for the time of IATEFL conference and hope you will
be able to accommodate us . We need one double and three single rooms for 5 days from Sunday 18
September.

An early reply would be appreciated so that our conference arrangements can be completed as soon as
possible.


Odgovor:

Dear Ms Štros

Thank you for your email of 5 May. I remember Ms Jenko very well. Please pass on my thanks for
recommendation.

I am pleased to say that we have the accommodation stated available. The rooms are on the second
floor overlooking the park.

We look forward to welcoming you to Salzburg and assure you that everything possible will be done to
make your stay here a very happy one.

Yours sincerely
Caroline Waters




Poslovna angleščina                               40
    Memo: primer memoranduma


TO: Export Dept   FROM: Stores Dept
DATE: 9 June 2006 SUBJECT: Jarritos

A meeting is scheduled for [time] on [date] at [specific location].
The following people will be in attendance:

                                    [List names of individuals invited.]

The purpose of the meeting is to [detail briefly but accurately the object of the meeting].
Below are the details of the proposed meeting agenda:

                     [List items to be discussed at the meeting in the preferred order].



    Memo ( okrajšava za memorandum) ponavadi pišemo sodelavcem v firmi in zato nima posebne
    formalne oblike, je pa direktno kratko in jasno pisno sporočilo brez začetnih in zaključnih fraz.
    Uporabljene okrajšave so znane tistemu, ki piše, in onim ki memorandum prejmejo.




    Poslovna angleščina                                  41
Use these words to complete the gaps in the sentences. Then decide if they come from the beginning or
end of a letter:

                   information             enclose                     possible           letter
                   advertisement           wishes                      receiving          forward

    1. I look ........................ to meeting you on the 19th.

    2. Please get in touch with me as soon as ............................ if you require more information about
       the conference.

    3. I am writing to you in response to your ........................... in the latest edition of »Professional
       Computer«.

    4. I would also like some more ........................... about your ScanFast hand-held scanner range,
       and details of the types of discount you can offer for bulk orders.

    5. Thank you for your .............................. of 12 July.

    6. I look forward to ............................ an order from you soon.

    7. Please pass on my very best ............................... to Stavros and Eleni when you see them.

    8. I ....................... the latest edition of our household goods catalogue and an updated price list.

Choose the correct word or partnership to complete each opening to a business letter. In each
case there is only one correct answer:


Thank you for your letter of March 24. I am ............................... hear that our new product has been
   successful in your market.
    a) please to                  b) pleased to              c) pleased for        d) pleasure in
I am writing ............................. your fax of November 12.
         a) to reply to           b) to answer for           c) in reply to        d) in answer for

Thank you for your letter of July 17 ............................. our recent meeting in Hamburg.
        a) reflecting             b) requiring               c) concerning         d) desiring

I am ............................. that you have experienced some problems with our office cleaning service.
         a) delighted to know b) sorry to hear                 c) interested in knowing     d) pleased
                                                                                                to say
I have just ........................... your letter of March 11.
         a) supplied                     b) received           c) taken              d) had

I am writing to ................................ of our invoice ref. no WLJ42/C which was sent to you on February
12.
         a) remember you                   b) recall you c) forget you             d) remind you



We are writing to .............................. the terms agreed during our meeting of May 16.
      a) confirm                    b) contain                c) affirm            d) concern

We are writing to you on ............................ of our customer Mr David Rhines.
      a) part         b) behalf                       c) fact                     d)condition
Poslovna angleščina                                          42
These requests are all mixed up. In each sentence put the words and phrases in the correct
order.

a)                            please / arrange / for eleven o’clock / could / an appointment / you
…………………………………………………………………………………………………
b) we / send us / as soon as possible / would / if you / the goods / be grateful / could
…………………………………………………………………………………………………
c) we / without delay / appreciate it / you could / pay our bill / would / if
…………………………………………………………………………………………………
d) confirm / please / you / are the same / could / your prices / that
…………………………………………………………………………………………………
e) we / exactly when / appreciate it / if you / would / could / tell us / you will arrive
…………………………………………………………………………………………………

Use these words to complete the gaps in the letter and reply:

                   offer             contact            interested        business    writing
                   enclose           forward            solution          information

     Dear Ms Davids

     I am ............................ in reply to your advertisement in this month's »Education World«. We are a
     medium-sized publisher and distributor of educational books and software.

     I am particularly .......................... in your delivery service and would like some more
     ................................. about this. I would also like to know if you ................................ mailing services
     to the Far East as we do a lot of ................................ with Japanese
     firms.

     Yours sincerely

     John Hunt
     Distribution and Sales




     Dear Mr Hunt

     Thank you for your enquiry of March 12. You will see from our sales catalogue which I
     ................................. that EuroExpress has the perfect ............................... to all your distribution and
     mailing problems.

     One of our local agents will .............................. you later this week and offer you a free Mail Check.

     I look .......................... to doing business with you.

     Yours sincerely

     Mary Davids
     Director of Marketing

Poslovna angleščina                                              43
In the following sentences there are some mistakes. Underline the mistakes and then correct
them:

   1. I am writing in reply of your letter of July 5.
      ........................................................................................................................................

   2. I would like some informations about your services.
      ........................................................................................................................................

   2. Could you please send me a copy of your actual sales catalogue and price list?
      ........................................................................................................................................

   3. I am send you a copy of our catalogue.
      ........................................................................................................................................

   4. I would also liking details of your discount terms for bulk orders.
      ........................................................................................................................................

   5. I look forward to hear from you.
      ........................................................................................................................................

   6. Please leave me know if these conditions are acceptable to you.
      ........................................................................................................................................

   7. My company has been on the telecommunications business for over 25 years.
      ........................................................................................................................................

    The following all need a preposition:

   6. We are primarily interested .............................. your database training program.
   7. My company has been ............................... business ........................... over twenty years.
   8. We normally operate ................................ a commission basis.
   9. Thank you ....................... your letter ......................... November 26.
   10. I am writing ...................... reply ....................... your letter ........................ March 12.
   11. And I enclose details ................................... our Mercator range.


   The sentences below are too direct and seem rude. Can you change them into more
   acceptable business language.

   1. I want your latest catalogue.
      Could you .....................................................................................................................?

   2. Give me some information about the forthcoming conference.
      I would ..........................................................................................................................?

   3. I want to meet you on June 24.
      Could we ......................................................................................................................?

   4. I need the cheque before the end of next week.
      Could you .....................................................................................................................?

   5. Give us details of your discount terms for bulk orders.
      Would you ....................................................................................................................?

   6. Tell me more about your EasiLux furniture range.
      I would ..........................................................................................................................?
Poslovna angleščina                                                          44
   Use these partnerships to complete the gaps in the following:

       sorry to hear that                                       with the situation
       writing to complain                                      fully satisfied
       my sincere apologies                                             a computer error


  1.   Let me offer ................................ for the delay and assure you that it will not happen again.
   2. I am very sorry to learn that you were not .................................. with our Super Business Class
      service.
   3. Thank you for your letter of April 17. I am ................................. your order has not been delivered.
   4. The mistake in our invoice was caused by ................................ .
   5. I am very unhappy ................................. and would like an explanation from you.
   6. I am .............................. about four ALS Transformers which I ordered recently from your
      company.


   Now use four of the sentences from exercise 1 to complete this letter and reply:

       Dear Sir/Madam

       ........................................................................................................................................

       I placed my order on March 16, and your sales representative, Miss Ling, told me that they would
       be delivered before the end of the month. We are now in the middle of April and the goods have
       not arrived.
       I have tried to telephone you a number of times, but your secretary said that you were away on a
       trip.

       ........................................................................................................................................

       Otherwise, I shall have to look for an alternative supplier.

       Yours sincerely
       Hasan Hamid
       Managing Director



       Dear Mr Hamid

       .....................................................................................................................................

       As you may know, the transformers you ordered are produced at our Kunsan plant in Korea.
       There was a small fire at the factory in February and this caused some loss of production. I am
       pleased to say that the problem has now been resolved and that the goods you ordered will be
       sent this week.

       .......................................................................................................................................Your
       sincerely

       Kim Clark
       Sales Department




Poslovna angleščina                                                         45
Put the words in order to form sentences from letters:

   1. for    apologise      the        I       delay              May

   ……………………………………………………………………………………………….

   2. very   problem        to         I’m     hear          delivery      sorry the     about

   ……………………………………………………………………………………………….

   3. happen          not       that       again      problem          I   will   this   hope

   ……………………………………………………………………………………………….

   4. a      your     mistake      There           invoice        in       is     number 3749

   ……………………………………………………………………………………………….




Poslovna angleščina                                      46
8 GRAMMAR A
6.1 ALPHABET – ABECEDA

EI BI SI DI I EF ĐI, EIČ AI ĐEJ KEJ EL EM EN OU PI KJU AR ES TI JU
VI DABLJU EKS WAI ZED


Aei Bbi Csi Ddi Ei Fef Gđi Heič Iai Jđej Kkej
Lel Mem Nen Oou Ppi qkju Rar Ses Tti Uju
Vvi Wdablju Xeks   Ywai Zzed

       - Vaje: Na glas preberi abecedo. Črkuj svoje ime in priimek, nato pa še ime in
       priimek soseda.



       - Črkuj svoj email naslov. Pozor: @ se v angleščini prebere kot 'at', pika pa je v
       angleščini 'dot', podčrtaj = underscore


6.2 ČASI

Časi za izraţenje sedanjosti
1. Present simple

Present simple je sedanjik, ki označuje navado, ponavljanje, stanje oz. neko ugotovitev in
splošno veljavno resnico.

1. stanje oz. ugotovitev in trditev
Where do you come from?
I come from Ljubljana

2. ponavljanje
When do you drink coffee?
We drink coffee at 11.00.

3. navada
When do you get up?
I get uo at 7.00.



Poslovna angleščina                          47
4. splošno veljavne resnice
Water boils at 100 degrees.

5. vnaprej določeni urniki, načrti
When does your plane leave?
My plane leaves at 12.45.

Tvorba
I / you /we / they work
He / she / it works

I / you / we / they don't work
He / she / it doesn't work

Do I / you / we / they work?
Does he / she / it work

                              Prislovi rabljeni s časom Present Simple
always, often, sometimes, hardly ever, never, yearly, half yearly, quarterly, monthly, weekly, daily, every
year, twice a week, once a month, three times a day


                     Nekatere glagole vedno uporabljamo v Present Simple času

      be, have in njihove sopomenke (need, own, possess, exist)
      glagoli, ki izraţajo zaznavanje, mnenje, mišljenje (understand, believe, think, taste, smell)
      glagoli, ki izraţajo občutke (like, hate, wish, want, hope)



2. Present continuous

'Present continuous' je sedanjik, ki označuje trajajoče dejanje, ki poteka v trenutku govorjenja
(dejanska sedanjost) ter opisuje dejanja, ki potekajo v določenem obdobju v sedanjosti, vendar
ne ravno v trenutku govorjenja (splošna sedanjost). Ta glagolski čas označuje tudi bliţnjo
prihodnost, ki je vnaprej dogovorjena (sestanki, srečanja).

1. dejanje v trenutku govorjenja
What are you doing at the moment?
Right now I'm writing an e-mail.

2. splošna sedanjost
What are you doingthese days?
I'm working on a new project.

3. dogovorjena prihodnost
When are you going to Maribor?
I'm going to Maribor on Friday.


Tvorba
I'm (not) leaving
You're / we're / they're not leaving
He / she / it's not leaving


Poslovna angleščina                                 48
Am I / Are you / Is she leaving?


Prislovi rabljeni s časom Present continuous
at the moment, at present, currently, for the moment



POZOR!
I work for Media Market. = sem usluţbenec podjetja Media Market
I'm working for Media Market. =sem na začasnem delu pri podjetju Media Market

I'm going to Maribor tomorrow. = vse je ţe dogovorjeno, imam vozovnico
I'll go to Maribor tomorrow. = ravno sem se tako odločil, nič še ni dogovorjeno



Časi za izraţanje preteklosti
1. Past simple

'Past simple' je preteklik, ki označuje dejanje, ki se je zgodilo v točno določeni preteklosti in je
zaključeno. Uporablja se tudi za opisovanje preteklih dogodkov oz. zgodb in za izraţanje
preteklih navad.

I visited my mother last Saturday.               Prejšnjo soboto sem obiskal mamo.
I didn't visit my mother last Saturday. Prejšnjo soboto nisem obiska mame.
Did you visit your mother last Saturday? Ali si prejšnjo soboto obiskal mamo?

Tvorba
Trdilne povedi s pravilnimi glagoli: glagol + ed
Naučite se nepravilne glagole!
Nikalne povedi: didn't + glagol
Vprašalne povedi: did + glagol



Prislov rabljeni s časom Past simple
yesterday, a year ago, at the weekend, last night, in the morning, on Tuesday


Pogovor z gosti

When did you come in Ljubljana?       Kdaj ste prispeli v Ljubljano?
I came yesterday evening.             Prispel sem včeraj zvečer.

How was your stay?                    Kako vam je bilo všeč?
It was very nice.                     Zelo mi je bilo všeč.

Did you have any problems?            Ste imeli kakšne teţave?
No, we didn't have any problems.      Ne, nobenih teţav nismo imeli.

What did you do last night?           Kaj ste počeli včeraj zvečer?
We went for a drink.                  Šli smo na pijačo.




Poslovna angleščina                                  49
2. Past continuous

'Past continuous' je preteklik, ki označuje trajajoče dejanje, ki se je vršilo v nekem določenem
obdobju v preteklosti. Največkrat gre za trajajoče (nedovršno) dejanje, ki ga potem prekine neko
drugo trenutno (dovršno) dejanje. Ta čas tvorijo nedovršni glagoli, ki zaznamujejo trajajoča
dejanja.


1. Trajajoče dejanje

I was working all the afernoon.
Celo popoldne sem delal.

2. Prekinjeno trajajoče dejanje

I was talking with the manager when the phone rang.
Pogovarjal sem se z direktorjem ko je zazvonil telefon.

Tvorba
I / he / she / it was working
We / you / they were working

I / he / she / it wasn't working
We / you / they weren't working

Was I / he / she / it working?
Were we / you / they working?

Prislovi rabljeni s časom Past continuous
all day yesterday, all the morning, all the time


3. Past perfect tense

'Past perfect tense' je preteklik, ki označuje dejanje, ki se je zgodilo v točno določeni preteklosti
pred nekim drugim dejanjem v preteklosti.

I didn't have any money because someone had stolen my wallet.
Nisem imel denarja, ker mi je bil nekdo ukradel denarnico.


Tvorba
I / you / we / they /he / she / it had worked

I / you / we / they /he / she / it hadn't worked

Had I / you / we / they/ he / she / it worked?


       Pri predlogih AFTER in BEFORE uporaba predpreteklika ni potrebna, saj ţe predloga
        sama izraţata predhodnost.

    After we had lunch we went back to work. (After we had had lunch...)
    Before I went home I went to the supermarket. (I had gone to the supermarket)

Poslovna angleščina                                50
Čas, ki povezuje preteklost in sedanjost
Present perfect simple

Present perfect simple tense na različne načine povezuje preteklost s sedanjostjo.

1. nedokončana dejanja, ki so se začela v preteklosti, se nadaljujejo v sedanjost in morda tudi
v prihodnost

How long have you worked for Mobitel? Kako dolgo ţe delaš za Mobitel?
I have worked for Mobitel for 5 years. Za Mobitel delam ţe pet let.

2. izraţanje posledice oz. rezultata dejanja, ki se je zgodilo v preteklosti

Who has closed the window?                 Kdo je zaprl okno? (posledica: okno je zaprto)

3. izraţanje izkušnje

Have you ever been to Australia?           Si ţe bil v Avstraliji?
No, I haven't been to Australia yet.       Ne, nisem še bil v Avstraliji.

4. izraţanje novic, napredka

Have you finished the report yet? Si ţe končal poročilo?
Yes, I have just finished it.     Ja, ravnokar sem ga dokončal.

Tvorba
I / you / we / they have worked
He / she / it has worked

I / you / we / they haven't worked
He / she / it hasn't worked

Have I / you / we / they worked?
Has he / she / it worked?


Prislovi rabljeni s časom Present perfect simple, ki izraţa posledico in izkušnjo
recently, lately, yet, already, just, never, ever

Predloga FOR in SINCE

Predlog since označuje začetek dejanja
since 1990, since January, since Monday

I've worked here since October.      Tukaj delam od oktobra.

Predlog for označuje trajanje dejanja
for ten years, for a month, for a week

I've worked here for six months.     Tukaj delam šest mesecev.



Poslovna angleščina                                51
Časi za izraţanje prihodnosti
1. Urniki – Present simple

What time does the meeting start tomorrow? Kdaj se jutri začne sestanek?
The meeting start at nine o'clock.         Sestanek se začne ob devetih.

2. Dogovorjena prihodnost – Present continuous

What are you doing tomorrow?                     Kaj boš jutri počel?
I'm going to Maribor in the morning.             Zjutraj grem v Maribor.

3. Načrti, odločitve

   Going to future (trdna namera v prihodnosti)

Any plans for tonight?                           Imaš za danes kakšne načrte?
I'm going to plan my presentation.                     Pripravil bom svojo predstavitev.

   Future simple/ Will future (odločitev v trenutku govorjenja)

We've run out of copying paper.                  Zmanjkalo nam je kopirnega papirja.
I'll get you some when I go out.                 Prinesel ga bom, ko bom šel ven.

4. Predvidevanja, napovedi

   Going to future (nekaj, za kar predvidevamo, da se bo vsak hip zgodilo)

Look at the clouds. It's going to rain.          Poglej te oblake. Gotovo bo deţevalo.

   Future simple/ Will future (nekaj, za kar predvidevamo, da se zgodilo enkrat v prihodnosti)

I think the weather will get better.             Mislim, da se bo vreme izboljšalo.

5. Izraţanje gotovosti

Will = 100% This will create a problem.             To bo povzročilo problem.
Should = 80% This shouldn't create a problem.       To ne bi smelo povzročiti problema.
Likely to = 80% This is likely to create a problem. To bo prav lahko povzročilo problem.
May       = 40% This may create a problem.
Might     = 40% This might create a problem. To lahko povzroči problem.
Could = 40% This could create a problem.

Tvorba časa Future simple

Trdilne povedi: will + glagol
I will help you.

Nikalne povedi: won't + glagol
I won't help you.

Vprašalne povedi: will + glagol
Will you help me?
Poslovna angleščina                              52
Tvorba časa Going to future

I am going to help you
He / she / it is going to help you
We / you / they are going to help you

I am not going to help you
He / she / it isn't going to help you
We / you / they aren't going to help you

Am I going to help you?
Is he / she / it going to help you?
Are we / you / they going to help you?




Poslovna angleščina                        53
GRAMMAR DISCUSSION QUESTIONS

1. PRESENT SIMPLE


How do you get to work in the morning?
How long does it take to get to work?
What do you usually do in the mornings?
What do you usually do for lunch?
What do you usually do in the afternoons?
What time do you usually finish work?
What do you usually do at the weekends?

2. PRESENT CONTINUOUS


What services is your company currently working on?
What are you doing at work these days?
What training courses are you doing?
What examinations or professional qualifications are you studying for?
What other aims and objectives are you trying to achieve outside work?

Write about the changes currently taking place in the car market, using the prompts.

1   size                On the whole, cars are getting smaller.
2   safety              Nowadays...__________________________________________________.
3   the Japanese        These days..._________________________________________________.
4   reliability         ____________________________________________________________.
5   electric cars ____________________________________________________________.
6   pollution           ____________________________________________________________.


3. SIMPLE PAST & PAST CONTINOUS

Write a short paragraph about your career history, giving the dates where possible.              Here is an
example.

Roderick Salmon went to university in 1973, where he studied economics. He graduated in 1976 and joined
Arthur Anderson. He qualified as a Chartered Accountant in 1980 and worked for the company for three years. In
1983, he did an MBA at INSEAD in France and then got a job with Yamaichi, a Japanese investment bank. In
1987, he left the bank and became the Financial Director of a television company.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________




Poslovna angleščina                                  54
Share with the class one of the following events. Say what you were doing when it happened and
what you did next.

The time...
when you had or saw a car crash                  when you got your present job
when you had to go to the hospital         when you were stopped by the police
when you lost some money                   when you met your partner


4. PRESENT PERFECT

Write short paragraphs about changes that have taken place.

1 The new supermarket is attracting a lot of new customers.
   The new managers have refurbished the building completely and they have put in a new
   delicatessen section. They have improved their range of fresh foods and have added
   a cafeteria.

2 Slovenia has changed a lot since the early 1990’s.


3 Ljubljana doesn’t look the same as it did 20 years ago.


5. PRESENT PERFECT CONTINUOUS

Write short paragraphs answering the questions, giving details about the activities that have been
going on at your company.

1 Why do you think Peter should be dismissed?
  He has been coming in late and he hasn’t been doing any work. He’s been spending hours everyday
  talking to his friends on the phone and he’s been upsetting the customers.

2 Why do you think you deserve a pay raise?


3 What have you been doing to improve your English?


4 What have you been doing at work recently?


6. PRESENT PERFECT & PRESENT PERFECT CONTINUOUS


Write a short paragraph about one of your or your company’s current projects. Talk about what
is happening now, what you have already done and what you haven’t done yet. Example:

We’re going to the Hamburg Book Fair next week. We’ve reserved a 20 meter stand, so the
display will be quite impressive. We have sent most of the stock ahead, but there are one or
two books that haven’t come out yet and we’re going to take them with us. We have already
arranged a lot of meetings, but there are still a few people that we haven’t contacted yet.




Poslovna angleščina                                55
Write a paragraph from a cover letter applying for a job. You should give details of your general
experience and mention some specific dates when you did something.

As you will see from the enclosed CV, I have worked in the financial services sector for several
years. I spent two years with Allied Dunbar as a pensions salesman and then moved to Sun
Alliance, where I have been working in the Life Assurance division. I have had considerable
managerial experience and I recently became Area Manager.




7. FUTURE

Write a short paragraph predicting what the world will be like in 2100 AD. (Include the areas of
medicine, technology, working conditions and life in general.)




Answer the following questions about yourself in 10 years’ time.

1 Who will you be working for 10 years from now?

2 What position will you have in the company?

3 What sort of things will you be doing as part of your job?

4 What will you have achieved by then?

5 What changes will have taken place in your family life?


Make predictions about what changes will happen in the next few years.

1 the economy I think that the economy will...



2 your company



3 new technologies




Poslovna angleščina                              56
4 Slovenia



8. PASSIVES

Write a short paragraph for the company log book using a suitable passive form. Say what happened
to:

       the storeroom                the carpets and curtains
       the money in the safe               the work you had on the computer
       a lot of windows                    one of the firemen

We had a fire at our office last night and the storeroom was burned to the ground. There was quite a lot
of damage to the rest of the building too...




Poslovna angleščina                                57
     9. CONDITIONALS

Complete these sentences.

1   If I have time this weekend,...
2   If I go on holiday this year,...
3   If I can afford it, ...
4   If I carry on learning English,...
5   If I stay in my present job,...
6   If I feel tired this evening,...
7   If I finish work early,...
8   if I move house at some stage in the future,...

You have been asked to speak on topics at a meeting. Write short paragraphs about what you think
will happen during the next two or three years and what you or your company will do.

1 interest rates I think that interest rates will rise again during the next two or three years.
                    If they do, we will have to try to reduce our costs and the amount we borrow
                    as much as possible and we will not be able to expand.

2 your market share


3 new competitors


4 the political situation


5 the cost of living



Answer the following questions using the second conditional.

What would you do if...

1 ... you invented a new product?
    If I invented a new product, I would patent it immediately.
2 ... you lost your job?

3 ... you were offered a job in Saudi Arabia for five years?

4 ... your company’s main competitors offered you a good job?

5 ... you lost all your money and credit cards?




Poslovna angleščina                                   58
Write down the advice you would give in the following situations. Begin each answer with ‘If I were
you?.

What would you say to...

1 ... an 18 year old who wanted to join your company instead of taking up a place at a well
  known university?
  If I were you I’d go to university, because you could join the company later.
2 ... a colleague who had not heard about the result of an interview?

3 ... a friend asked you what kind of car he should buy?

4 ... someone was looking for a job with your company?

5 ... a visitor to your company who asked which restaurants were good and which sights they
  should go see?

Write a short paragraph about the changes you would make in the following situation.

If I were the Prime Minister, I would...




If I were the Director of the company I work for...




Think back to the last time you went abroad on business or for the holidays. Write down what you
would have done if the following things had happened.

1 ... you had lost your passport while you were abroad?
   If I had lost my passport the last time I was abroad, I would have gone to the embassy to get a
   replacement.

2 ... someone had stolen your credit cards and money?

3 ... you had needed to contacted the office or home urgently?

4 ... you had fallen seriously ill?

5 ... you had missed your return flight




Poslovna angleščina                                   59
10. REPORTED SPEECH

Re-write the sentences using the verb in brackets as a reported speech statement.


1   ‘Don’t forget to post the letter!’
2   ‘Go on, apply for the job.’
3   ‘If I were you, I’d make a formal complaint.’
4   ‘Can you finish the report as soon as possible?’
5   ‘You can leave early if you like.’
6   ‘Don’t rush into a decision.’


1   (remind) He reminded me to post the letter.
2   (encourage)
3   (advise)
4   (ask)
5   (allow)
6   (warn)

11. -ING AND THE INFINITIVE

Jim Thompson is the agent for a number of people in the entertainment industry. Read his answers to
the mini interview.

1 Which part of your job do you find the most difficult?
    Dealing with financial forecasts. It’s a nightmare because I hate figures.
2 Which part of your job would most other people find difficult?
    Dealing with the emotional problems of my clients. They can be very unreasonable.
3 Which part of your job gives you the most satisfaction?
    Finding a new talent and seeing him or her become a star.
4 Which part of your job is the most glamorous and exciting?
    Being invited to film premieres and concerts and knowing so many people.
5 Which part of your job are you not very good at?
    Remembering appointments. But that’s why I have a PA to do it for me.


Now in pairs take turns interviewing and answering the same questions about the activities you do at
work.


1
2
3
4
5


Poslovna angleščina                                    60
Read the below passage about the career history of one of the richest people in England. Choose the
correct option from each set of words in italics.

        After to leave/leaving school at the age of 17, Peter Rigby went into the computer business. He
trained as a program analyst, but moved into sales to make/making more money. At 21, he moved to
Honeywell to join/joining the mainframe sales force and became their top salesman.
        After to work/working there for seven years, he left to set up/setting up his own business,
Specialist Computer Holdings. After to see/seeing Microsoft’s Windows system, Rigby realized that
computers would change into a mass-market industry. He set up a chain of large out-of-town
superstores where people could see the products instead of to buy/buying them from magazines. He
has plans to expand/expanding into Europe.


Write sentences about your career history using the third person singular. Begin each sentence with
after + -ing or before + -ing form.




Poslovna angleščina                               61
   12. RELATIVE CLAUSES

Complete the following sentences about yourself and your work, using relative clauses (who, that,
which).

1 I work for a company ...
2 I have a boss...
3 I am in a department...
4 In my work, I deal with people...
5 I sometimes have to do things...
6 I prefer to work with people...
7 I dislike working with people...
8 In my spare time, I like to do things...



13. COMPARATIVES & SUPERLATIVES

Complete the sentences using the present perfect and a superlative adjective.

1 good meal/have
  The best meal I have ever had was in France.

2 interesting/go on

3 good computer/use

4 nice country/visit

5 expensive hotel/stay in

6 fast car/drive

7 reasonable boss/work for

8 bad job/have


Write a short paragraph comparing one of your products or services with a product or service of one
of your competitors. Here is an example.

I work for Darlingtons, a law firm that specializes in commercial property and our main competitors are
Kenworth & Brown. We are not as large as they are, but we have the best taxation department in the
City. Because we are smaller, we offer our clients a better service and our charges are significantly
lower.




Poslovna angleščina                               62
     13. USING ADJECTIVES & PREPOSITIONS

Answer the following questions, using the words in italics.

1 What are you responsible for in your job?

2 Who are you answerable to?

3 What are you good at?

4 What other jobs in the company would you be capable of doing?

5 What sort of salary would you be satisfied with?

Complete the following sentences using your own ideas.

1   I don’t have much experience...in dealing with difficult customers.
2   I don’t think there is much difference...
3   I think unemployment is responsible for the rise...
4   It will be difficult to find a solution...
5   During the winter months, the demand...

IMAGINE THAT YOU’RE TALKING TO SOMEONE WHO TALKS RATHER UNCLEARLY AND THAT
YOU CAN’T CATCH SOME OF THE INFORMATION HE OR SHE GIVES YOU. WRITE DOWN THE
QUESTIONS YOU’D ASK THIS PERSON TO FIND OUT THE MISSING (----) INFORMATION.

1 ‘I work for ----.’   Who do you work for?
2 ‘I live in ----.’

3 ‘I’ve been working here for ---- years.’

4 ‘We keep our sales files in the ---- room.’

5 ‘We never phone in the morning because ----.’

6 ‘I started working for the firm in 19----.’

7 ‘I’d like a ---- room for two nights, please.’

8 ‘I heard about this product from Mr ----.’

9 ‘The complete package costs only $----.’

10 ‘They printed ---- thousand copies of the report.’

11 ‘They asked me to ---- as soon as possible.’

12 ‘Mrs ---- told me I should get in touch with you.’




Poslovna angleščina                                  63
     14. USING QUESTION TAGS

1 They don’t normally pay their account late, do they?
2 The phone number is (061) 518361, __________?
3 They’ll let us know before the end of the month, __________?
4 We can send the catalogues by surface mail, __________?
5 They can’t provide us with the information we need, __________?
6 She isn’t in the office today, __________?
7 This machine doesn’t operate automatically, __________?
8 You know a great deal about economics, __________?
9 You’ve studied this subject for some time, __________?
10 We shouldn’t interrupt the meeting, __________?
11 We must confirm this by sending them a fax, __________?
12 He hasn’t heard that the firm has been taken over, __________?




15. MAKING ARRANGEMENTS

Write a short paragraph about the arrangements that have been made for the CEO of a major American
bank to open in the new European headquarters in London.

///////////////////////////////////////////////////////////////////////////////

15 September                      9.00       Arrive at Heathrow
                                  10.15      Meeting with Executive Vice-Presidents
                                  13.00      Lunch with officials from Department of Trade and Industry
                                  15.00              Official opening of new office in Threadneedle Street
                                  19.00      Speech: ‘Financial Deregulation in the EU’
                                  20.00      Dinner at Guilhall
                                  ======================================================
16 September                      11.30      Return flight to New York (JFK Airport)

////////////////////////////////////////////////////////////////////////


The CEO is arriving at Heathrow at 9.00 and ___________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________




Poslovna angleščina                                                               64
16. DESCRIBING A PROCESS

Write a short paragraph describing a system or process you know well. You may find the following linking
words helpful. (Use the present simple tense or the passive present simple.)

                First of all, ...   Then, ...   Next,...   After that...   Finally...




Poslovna angleščina                                 65
17. PRIPOROČILA (REFERENCES)

Priporočilo je pismo oz. dokument, ki ga na vašo ţeljo napiše oseba, ki bo za vas napisala
pozitivno mnenje o vašem delu in o vas samih.

Ponavadi je ta oseba eden izmed profesorjev na fakulteti, lahko tudi nekdo, ki vas je poučeval v
srednji šoli, vaš športni trener, predsednik študentske organizacije, tutor.

Priporočilo je lahko napisano za natančno določen primer (štipendijo, potovanje, del.mesto),
lahko je dano za določen čas ali pa trajno.

Vsebovati mora podatke o kandidatu (ime, priimek, rojstni podatki in kontaktni podatki) in
podatke o osebi (ime, priimek, naziv oz delovno mesto, naslov oz email in telefonsko številko),
ki je napisala priporočilo.

Pred vami je nekaj uporabnih primerov v slovenščini in angleščini, ki si jih lahko ţe sami
pripravite kot osnutek.


PRIMER PRIPOROČILA V SLOVENŠČINI

PRIPOROČILO

(ime priimek študenta), rojen (datum) je študent Fakultete za elektrotehniko. Ves čas študija je s
svojim delom na vajah in prisotnostjo na predavanjih dokazoval natančnost in marljivost, kar
potrjujejo ocene in priznanja, ki jih je v času študija prejel na fakulteti. Poleg študija je bil
aktiven tudi v izvenštudijskih dejavnostih. Glede na to, da si ţelimo čimveč vsestransko
usmerjenih mladih strokovnjakov z dobro strokovno podlago in obvladanjem vsaj enega tujega
jezika, menim, da moramo narediti vse za povečanje števila takšnih mladih strokovnjakov in
(ime, priimek študenta) je eden izmed njih. Zato njegovo prošnjo za podelitev štipendije toplo
priporočam.

Marina Štros-Bračko
lektorica za angleški jezik




Poslovna angleščina                             66
PRIMER PRIPOROČILA, KI GA LAHKO NAPIŠE ČLAN VAŠE ŠTUDENTSKE
ORGANIZACIJE
To Whom It May Concern

I have known Petra since the winter of 2004, when she began working for our union. Her work
in the Union has been outstanding. She worked in the area of educational courses for students.
She ran up to three courses/ workshops at a time. Her class sizes ranged from f5-25 students,
aged 19-26 years. She was also responsible for designing course structure, selecting materials
and determining the classes syllabus.
She has also successfully run a student summer camp, and various other classes with focus on
telecommunications.

I appreciate not only her diligence and discipline at work but especially her enthusiasm for the
job she is doing. She helps improve the students' ability to implement and broaden their
knowledge of the subject. Her approach to them is very individual even in a big class.

At all times here students were asked to complete questionnaires and all expressed not only
satisfaction with her work but also appreciation of her excellent personal qualities.
It is a pleasure to write this reference letter for Paula. She is thorough, reliable, enthusiastic,
works co-operatively with people, and has a cheerful disposition.

I have no hesitation in recommending Paula as a candidate for studies or employment. I wish
her success in her next career.

Yours Faithfully

Mira Grašič,
Member of Student Union at the Faculty of Electrical Engineering


PRIMER PRIPOROČILA, KI GA NAPIŠE ASISTENT
March 7, 1992

To Whom It May Concern:

I have been asked to write a letter of recommendation on behalf of Prof.Marjan Kovač. Joţe
Porenta completed a BSc program at the Faculty of Electrical Engineering in 2004 and has
subsequently added to his extensive educational experience. This includes responsibility for lab
practice at almost every level of the respective subjects. He was responsible for first year
students in our lab and was a very consciences member of the lab staff. This vast experience
has given him a sense of education in its broadest sense.

My own work with him is related to his life as a student. In this capacity I was able to work with
him as a researcher. Joţe is extremely careful in his work and insists on exceptional quality. His
writing style is good, flowing, and of the highest standard.

Joţe Porenta is presently seeking a position which would allow him to express his skills and
talents in the most productive manner. I support his desire and hope you will give his serious
consideration.

Sincerely

Miha Potočnik, PhD
Associate Professor
Poslovna angleščina                               67
PRIMER: CIRRICULUM VITAE

     Personal Details                                       Address
                  Melanie Henderson                               99 Newlands Park London
                  Date of birth                                   SE30 8Uj
                  3.11.1978                                       Tel: 0171 25650




Education
      1997 - present
      Degree in French and Film Studies, University of London
      Degree performance to date: 2.1
      Specialist subjects: British Cinema, The Narrative Technique

         1992 - 1997
         Royal Latin School, Aylesbury
         4 A Levels: French (8), German (C), English (B), Film studies (A)
         7 GCSEs: French (A), German (A), English (A), History (B), Art (A), Maths (8), Economics (8)

Work experience
      1999
      Information Officer, Futuroscope, France
      Responsible for dealing with enquiries in a busy office, responding to 2,000 enquiries a week.
      This demonstrated my ability to retain a professional approach and a sense of humour while
      working under pressure.
      1998
      Customer Services Assistant
      Provided support for customer enquiries. Dealing with customers' complaints demonstrated my
      ability to remain calm under pressure. Explaining complex issues simply and clearly helped me to
      develop my communication skills.

Positions of responsibility
       In my final year at school, I helped organise a careers fair for all final year students.

Skills
         Good working knowledge of Microsoft Word and Excel Spreadsheets Working knowledge of
         French and Italian
         Current clean driving licence

Interests
       Travel: I have travelled extensively and independently in Europe.
       Music: I play the guitar in a semi-professional band and have done a number of 'gigs' for school
       and student clubs.

Referees
              Hamish Roberts                                Richard Gayle
              (Tutor at University of London) 17            (Customer Services
              Woodland Avenue                               Manager/DAT) 31 Pleasant Street
              Oxford                                        London
              OXll 7GGR                                     Sb8 3LSR




Poslovna angleščina                                   68
PRIMER: COVER LETTER
              March 25,1997

              Mr. Donald Park
              Manager, Human Resources
              Shoreline Industries
              100 Lake Blvd.
              Toronto, Ontario M4M 1M4


              Dear Mr. Park,

(Introduction) This is in reply to your advertisement for an Accounting Representative which
               appeared in the Sunday Toronto Star on March 20, 1997. As the following comparison
               shows, my experience and background match this position's requirements.

               YOUR REQUIREMENTS               MY QUALIFICATIONS

               Three to five years
               accounting expenence.           Five years in-depth accounting experience.
(Interest                                      Results achieved in reducing costs and
 Builder)                                      improving inventory control for three years,
                                               responsible for administration of staff of 5
                                               individuals.

               Strong communication skills     Proven excellence in ongoing oral and
                                               written communication with clients and
                                               staff. Developed and presented
               Knowledge of accounting         operational procedures and accounting
               systems                         manuals.

                                               Experience in day-to-day processing of
                                               complex accounting system. This includes
                                               generating input and analyzing output.
                                               Updated existing system to provide greater
                                               operational flexibility.



(Next Step)   As additional information, enclosed is a copy of my resume. I would like an
              opportunity to personally discuss the position with you. You may call me at
              home or leave a message at (416) 423-8700.

              Your sincerely,
              Susan Bedford
              5460 Kent Street, Apt. #9
              Toronto, Ontario M3M 9T5
               (416) 863-5767




Poslovna angleščina                               69
EMPLOYABILITY SKILLS PROFILE
                                        MANAGEMENT SKILLS

POSITIVE ATTITUDES AND BEHAVIOURS

      Self-esteem and confidence
      Honesty, integrity and personal ethics
      A positive attitude toward learning, growth and personal health;
      Initiative, energy and persistence to get the job done.

RESPONSIBILITY
   The ability to set goals and priorities in work and personal life;
   The ability to plan and manage time, money and other resources to achieve goals;
   Accountability for actions taken.

ADAPTABILITY
   A positive attitude toward change;
   Recognition of and respect for people's diversity and individual differences;
   The ability to identify and suggest new ideas to get the job done - creativity.

                                         TEAMWORK SKILLS

WORK WITH OTHERS
   Understand and contribute to the organization's goals;
   Understand and work within the culture of the group;
   Plan and make decisions with others and support the outcomes;
   Respect the thoughts and opinions of others in the group;
   Exercise "give and take" to achieve group results;
   Seek a team approach as appropriate;
   Lead when appropriate mobilizing the group for high performance.


                                          ACADEMIC SKILLS


COMMUNICATE
   Understand and speak the languages in which business is conducted;
   Listen to, understand and learn;
   Read, comprehend and use written materials, including graphs, charts and displays;
   Write effectively in the languages in which business is conducted.

THINK
     Think critically and act logically to evaluate situations, solve problems and make decisions;
     Understand and solve problems involving mathematics and use the results;
     Use technology, instruments, tools and information systems effectively;
Access and apply specialized knowledge from various fields (e.g., skilled trades, technology, physical
sciences, arts and social sciences).




Poslovna angleščina                                70
EUROPASS ŽIVLJENJEPIS
 Europass                         Priloţite fotografijo (neobvezno).
 ţivljenjepis
 Osebni podatki

 Ime / Priimek                    Ime Priimek
 Naslov                           Ulica, hišna številka, poštna številka, kraj, drţava
 Telefon                          Če rubrika ni bistvena, jo odstranite Prenosni telefon: (Če rubrika ni
                                  (glejte navodila).                      bistvena, jo odstranite.)
 Telefaks                         Če rubrika ni bistvena, jo odstranite (glejte navodila).
 E-pošta                          Če rubrika ni bistvena, jo odstranite (glejte navodila).

 Drţavljanstvo                    Če rubrika ni bistvena, jo odstranite (glejte navodila).
 Datum rojstva                    Če rubrika ni bistvena, jo odstranite (glejte navodila).
 Spol                             Če rubrika ni bistvena, jo odstranite (glejte navodila).

 Zaţelena zaposlitev /            Če rubrika ni bistvena, jo odstranite (glejte navodila).
 zaţeleno poklicno
 področje

 Delovne izkušnje

 Obdobje                          Ločeno vnesite vsako bistveno delovno izkušnjo. Začnite z zadnjo.
                                  Če rubrika ni bistvena, jo odstranite (glejte navodila).
 Zaposlitev ali delovno
 mesto
 Glavne naloge in
 pristojnosti
 Naziv in naslov delodajalca
 Vrsta dejavnosti ali sektor

 Izobraţevanje in usposabljanje

 Obdobje                          Ločeno vnesite vse izobraţevalne programe, ki ste jih zaključili.
                                  Začnite z zadnjim (glejte navodila).
 Naziv izobrazbe in/ali
 nacionalne poklicne
 kvalifikacije
 Glavni predmeti/pridobljeno
 znanje in kompetence
 Naziv in status ustanove, ki
 je podelila diplomo,
 spričevalo ali certifikat
 Stopnja izobrazbe po             Če rubrika ni bistvena, jo odstranite (glejte navodila).
 nacionalni ali mednarodni
 klasifikacijski lestvici



Poslovna angleščina                                71
 Druga znanja in
 kompetence

 Materni jezik(i)            Navedite materni jezik (po potrebi navedite več maternih jezikov, glejte
                             navodila)

 Drug(i) jezik(i)
 Samovrednotenje            Razumevanje                              Govorjenje                    Pisanje
                    (*)     Slušno                Bralno             Govorno          Govorno
 Evropska raven
                            razumevanje           razumevanje        sporazumevanje   sporočanje



                             (*)
                                   Skupni evropski referenčni okvir za jezike

 Socialna znanja in          Opišite te kompetence in navedite, kje ste jih pridobili. Če rubrika ni
 kompetence                  bistvena, jo odstranite (glejte navodila).

 Organizacijska znanja in    Opišite te kompetence in navedite, kje ste jih pridobili. Če rubrika ni
 kompetence                  bistvena, jo odstranite (glejte navodila).

 Tehnična znanja in          Opišite te kompetence in navedite, kje ste jih pridobili. Če rubrika ni
 kompetence                  bistvena, jo odstranite (glejte navodila).

 Računalniška znanja in      Opišite te kompetence in navedite, kje ste jih pridobili. Če rubrika ni
 kompetence                  bistvena, jo odstranite (glejte navodila).

 Umetniška znanja in         Opišite te kompetence in navedite, kje ste jih pridobili. Če rubrika ni
 kompetence                  bistvena, jo odstranite (glejte navodila).

 Ostala znanja in            Opišite te kompetence in navedite, kje ste jih pridobili. Če rubrika ni
 kompetence                  bistvena, jo odstranite (glejte navodila).

 Vozniško dovoljenje         Navedite, ali imate vozniško dovoljenje, in dodajte, za katero kategorijo
                             motornih vozil velja. Če rubrika ni bistvena, jo odstranite (glejte navodila).

 Dodatni podatki             Vključite druge koristne podatke, npr. kontaktne osebe, priporočila itd. Če
                             rubrika ni bistvena, jo odstranite (glejte navodila).

 Priloge                     Naštejte morebitne priloge. Če rubrika ni bistvena, jo odstranite (glejte
                             navodila).




Poslovna angleščina                                  72
EUROPASS JEZIKOVNA IZKAZNICA




                              Europass jezikovna izkaznica
                       Del Evropskega jezikovnega listovnika, ki ga je razvil Svet Evrope


       Ime in PRIIMEK
     Datum rojstva (*)
         Materni jezik(i)
         Drug(i) jezik(i)

                   JEZIK
     Samoocenjevanje                 RAZUMEVANJE                             GOVORJENJE                PISANJE
      jezikovnih znanj           Slušno        Bralno                   Govorno       Govorno
                              razumevanje   razumevanje              sporazumevanje  sporočanje
                       (**)
    Evropska raven
Diplome, spričevala ali
           certifikati (*)
                              Naziv diplome, spričevala ali          Ustanova podeljevalka   Obdobje    Evropska raven
                                                                                                             (***)
                                       certifikata

  Jezikovne izkušnje (*)
                                                              Opis                           Od             Do


                   JEZIK
     Samoocenjevanje                 RAZUMEVANJE                             GOVORJENJE                PISANJE
      jezikovnih znanj           Slušno        Bralno                   Govorno       Govorno
                              razumevanje   razumevanje              sporazumevanje  sporočanje
                       (**)
    Evropska raven
Diplome, spričevala ali
           certifikati (*)
                              Naziv diplome, spričevala ali          Ustanova podeljevalka   Obdobje    Evropska raven
                                                                                                             (***)
                                       certifikata

  Jezikovne izkušnje (*)
                                                              Opis                           Od             Do


                   JEZIK
     Samoocenjevanje                 RAZUMEVANJE                             GOVORJENJE                PISANJE
      jezikovnih znanj           Slušno        Bralno                   Govorno       Govorno
                              razumevanje   razumevanje              sporazumevanje  sporočanje
                       (**)
    Evropska raven
Diplome, spričevala ali
           certifikati (*)
                              Naziv diplome, spričevala ali          Ustanova podeljevalka   Obdobje    Evropska raven
                                                                                                             (***)
                                       certifikata

  Jezikovne izkušnje (*)
                                                              Opis                           Od             Do




Poslovna angleščina                                           73
              EVROPSKE STOPNJE – SAMOOCENJEVCALNA LESTVICA

                                                         A1                           A2                                  B1                                B2                               C1                                      C2
                                                Pri počasnem in           Razumem besedne               Pri razločnem govorjenju v                Razumem daljše             Razumem daljše govorjenje,             Nimam težav pri razumevanju
                                                razločnem govoru          zveze in pogosto              standardnem jeziku razumem glavne         govorjenje in              četudi ni natančno razčlenjeno in      jezika, govorjenega v živo ali
              1.1
                    Slušno razumevanje




                                                razumem                   besedišče, ki se nanaša       točke, kadar gre za znane reči, s         predavanja in sem          razmerja niso izražena jasno,          posredovanega preko medijev,
                                                posamezne pogosto         na najbolj temeljne reči      katerimi se redno srečujem na delu,       sposoben/sposobna          temveč so samo nakazana.
                                                rabljene besede in        (npr. najosnovnejši           v šoli, prostem času itd. Če je govor     slediti celo bolj
                                                                                                                                                                                                                    četudi je tempo govorjenja hiter.
                                                                                                                                                                             Brez posebnega napora
                                                najosnovnejše             osebni in družinski           razmeroma počasen in razločen,            zahtevnim                                                         Potrebujem zgolj nekaj časa, da
                                                                                                                                                                             razumem televizijske oddaje in
                                                besedne zveze, ki         podatki, nakupovanje,         razumem tudi glavne misli mnogih          pogovorom, pod             filme.
                                                                                                                                                                                                                    se navadim na narečje.
                                                se nanašajo name,         neposredno življenjsko        radijskih in televizijskih oddaj, ki se   pogojem, da je tema
                                                na mojo družino in        okolje, zaposlitev).          ukvarjajo s sodobnimi problemi in         dovolj splošna.
Razumevanje




                                                neposredno                Sposoben/sposobna             temami, ki me osebno ali poklicno         Razumem večino
                                                življenjsko okolje.       sem ujeti glavno misel        zanimajo.                                 televizijskih poročil in
                                                                          kratkih, jasno                                                          oddaj o aktualnih
                                                                          oblikovanih sporočil in                                                 zadevah. Razumem
                                                                          obvestil.                                                               večino filmov v
                                                                                                                                                  standardnem jeziku.
                                                Razumem                   Sposoben/sposobna             Razumem besedila, katerih jezik je        Berem in razumem           Razumem dolga zahtevna                 Z lahkoto berem vse vrste
                                                posamezna pogosto         sem brati zelo kratka,        pretežno vsakdanji ali povezan z          članke in poročila, v      besedila z veliko podatki, pa tudi     zapisanih besedil, tudi ko gre za
                razumevanje




                                                rabljena                  preprosta, vsakdanja          mojim delom. Razumem opise                katerih pisci              literarna besedila ter zaznavam        abstraktna, po jeziku in zgradbi
                                                poimenovanja,             besedila, kot so              dogodkov, občutij in želja/ tudi v        zastopajo določena         slogovno različnost. Razumem
                                                                                                                                                                                                                    zahtevna besedila, npr. priročnike,
                   Bralno




                                                besede in preproste       reklame, prospekti,           osebnih pismih.                           stališča ali poglede.      strokovne članke in daljša
                                                povedi, npr. na           jedilniki in urniki. V njih                                             Razumem sodobno            tehnična navodila, četudi se ne        strokovne članke in literarna dela.
                                                obvestilih, plakatih in   znam poiskati natančno                                                  literarno prozo.           nanašajo na moje strokovno
                                                v katalogih.              določen, predvidljiv                                                                               področje.
                                                                          podatek. Razumem
                                                                          kratka in preprosta
                                                                          osebna pisma.
                                                Znam se preprosto         Sposoben/sposobna             Znajdem se v večini situacij, ki se       Sposoben/sposobna          Sposoben/sposobna sem se               Z lahkoto sodelujem v vsakem
                       Govorno sporazumevanje




                                                pogovarjati, če je        sem se sporazumevati v        pogosto pojavljajo na potovanju po        sem se precej tekoče       tekoče in naravno izražati, ne da      pogovoru in razpravi. Dobro
                                                sogovornik                preprostih situacijah,        deželi, kjer se ta jezik govori.          in spontano izražati,      bi pri tem preveč očitno iskal-a       poznam pogovorni jezik in
                                                pripravljen svoje         kadar gre za                  Sposoben/sposobna sem se tudi             tako da se brez večjih     primerne izraze. Jezik znam
                                                                                                                                                                                                                    besedne zveze. Govorim tekoče in
Govorjenje




                                                izjave ponoviti           neposredno izmenjavo          nepripravljen-a vključiti v pogovor,      težav sporazumevam         uporabljati učinkovito in
                                                počasneje ali jih         informacij o splošnih         povezan s splošnimi temami,               z rojenimi govorci.        prilagodljivo tako v družabne kot      znam natančno izraziti tudi majhne
                                                pojasniti in če mi je     vsakodnevnih stvareh.         temami, ki me osebno zanimajo, ali        Lahko se vključim v        tudi poklicne ali učne namene.         pomenske odtenke. Če pri
                                                pripravljen pomagati      Znajdem se v krajših          takimi, ki se tičejo vsakdanjega          razprave o splošnih        Znam natančno izražati svoje           sporazumevanju naletim na
                                                pri izražanju misli.      družabnih pogovorih,          življenja (npr. družine, hobijev, dela,   temah in z                 misli in poglede ter svoj prispevek    kakšno težavo, jo znam spretno
                                                Znam postavljati in       čeprav ponavadi ne            potovanj in aktualnih dogodkov).          utemeljitvami              spretno povezovati s prispevki         zaobiti in preoblikovati težavno
                                                odgovarjati na            razumem dovolj, da bi                                                   zagovarjam svoje           drugih.                                mesto tako, da sogovorniki to malo
                                                preprosta vprašanja,      se lahko samostojno                                                     stališče.
                                                ki se nanašajo na         pogovarjal-a.
                                                                                                                                                                                                                    verjetno opazijo.
                                                trenutne potrebe ali
                                                splošne teme.
                                                Uporabljati znam          Uporabiti znam vrsto          Tvoriti znam preproste povedi iz          Jasno in natančno          Sposoben/sposobna sem jasno in         Sposoben/sposobna sem jasno in
                                                preproste besedne         besednih zvez in povedi,      besednih zvez, s katerimi lahko           znam opisati mnogo         natančno opisati zahtevne              tekoče podajati tudi daljše opise ali
Govorjenje


                sporočanje




                                                zveze in povedi, s        s katerimi lahko na           opišem svoje izkušnje in dogodke,         stvari s področij, ki      vsebine, pri tem smiselno              razlage. Govoru znam dati logično
                 Govorno




                                                katerimi lahko            preprost način opišem         sanje, želje in ambicije. Na kratko       me zanimajo.               povezati tematske točke, razviti in
                                                opišem, kje živim, in     svojo družino in druge        znam razložiti svoje poglede in           Razložiti znam svoj        poudariti posamezne vidike ter
                                                                                                                                                                                                                    obliko, ki poslušalca opozarja na
                                                ljudi, ki jih poznam.     ljudi, življenjske pogoje     načrte. Sposoben/sposobna sem             pogled na določen          napraviti ustrezen zaključek.          pomembna mesta. Slog govorjenja
                                                                          ali svojo izobrazbo in        pripovedovati zgodbo ali obnoviti         problem in podati                                                 znam prilagoditi situaciji in
                                                                          predstavim svojo              vsebino knjige oziroma filma in           prednosti in                                                      poslušalcem.
                                                                          trenutno ali prejšnjo         opisati svoje odzive.                     pomanjkljivosti
                                                                          zaposlitev.                                                             različnih možnosti.
                                                Pisati znam kratka,       Sestavljati znam kratka,      Pisati znam preprosta, povezana           Pisati znam jasna in       Sposoben/sposobna sem tvoriti          Tvoriti znam jasna, tekoča,
                                                preprosta sporočila       preprosta obvestila in        besedila v zvezi s splošnimi temami       natančna besedila v        jasna, slogovno dobra besedila in      slogovno primerna besedila.
                                                na razglednice, npr.      sporočila, ki se nanašajo     ali temami s področja osebnega            zvezi s številnimi         obširneje izraziti svoja stališča. V   Sestaviti znam zahtevna pisma,
                                                s počitniškimi            na trenutne potrebe.          zanimanja. Pisati znam osebna             temami in vprašanji,       pismih, esejih ali poročilih znam
                    Pisno sporočanje




                                                pozdravi.                 Pisati znam zelo              pisma in v njih opisati izkušnje in       ki me zanimajo. Pisati     natančno razložiti zahtevne
                                                                                                                                                                                                                    poročila in članke v zvezi z
                                                Izpolnjevati znam         preprosta osebna pisma,       vtise.                                    znam eseje ali             vsebine in pri tem primerno            zahtevnimi vsebinami, ki morajo
Pisanje




                                                obrazce, ki               npr. se komu za kaj                                                     poročila, v katerih        poudariti tista dejstva, ki se mi      imeti logično zgradbo in bralca
                                                zahtevajo osebne          zahvaliti.                                                              moram podati               zdijo najpomembnejša. Oblikovati       voditi tako, da dojame pomembne
                                                podatke, npr. vnesti                                                                              informacije ali            znam različne vrste besedil v          točke. Pisati znam povzetke in
                                                ime, državljanstvo in                                                                             zagovarjati oziroma        prepričljivem in osebnem slogu,        kritike strokovnih in literarnih del.
                                                naslov na hotelski                                                                                zavračati določena         primernem za bralca, ki mu je
                                                obrazec.                                                                                          stališča. Pisati znam      tako besedilo namenjeno.
                                                                                                                                                  pisma, v katerih
                                                                                                                                                  moram poudariti
                                                                                                                                                  pomen določenih
                                                                                                                                                  dogodkov in izkušenj.
                                                   EVROPSKE STOPNJE –




              Poslovna angleščina                                                                                                           74
Mock Exam1
A. Translate the following sentences.
   1. Rad bi govoril z g. Millerjem, prosim.
   ........................................................................................................................................
   2. Gospoda Millerja trenutno ni.
   .......................................................................................................................................
   3. Lahko me veţete z g. Adamsom, prosim?
   ........................................................................................................................................
   4. Torek mi ne ustreza.
   ........................................................................................................................................
   5. Podpišite tukaj, prosim.
   ........................................................................................................................................
   6. Opravičujemo se za morebitne nevšečnosti.
   .......................................................................................................................................
   7. Ţelela bi potrditi naročilo št. 25/B.
   ......................................................................................................................................
   8. V zvezi z vašim dopisom z dne 15. feb. 2003 vam sporočamo...
   .........................................................................................................................................
   9. Poslali vam bomo našo podrobno ponudbo.
   .......................................................................................................................................
   10. Kakšen poseben popust lahko ponudite za večja naročila?
   ........................................................................................................................................
   11. To je naša najniţja ponudba.
   .......................................................................................................................................
   12. Opravičujemo se zaradi zamude v odgovoru na vaš dopis.
   ........................................................................................................................................
   13. Z obţalovanjem ugotavljamo, da je v naši fakturi napaka.
   ........................................................................................................................................
   14. Prosimo navedite količine, ki jih potrebujete.
   ........................................................................................................................................
   15. Ţelel bi nekaj informacij o vaših izdelkih.
   ........................................................................................................................................
   16. Sem študent/ka VKŠ Celje.
   ......................................................................................................................................
   17. Ali si moral delati sprejemni izpit?
   ......................................................................................................................................
   18. Ne, ni mi bilo treba.
   ......................................................................................................................................
   19. Koliko je šolnina ?
   ......................................................................................................................................
   20. Angleščino imamo v predavalnici 210.
   ......................................................................................................................................
   21. Katere tuje jezike se učiš?
   ......................................................................................................................................
   22. Kje so prostori VKŠ Celje?
   ......................................................................................................................................
   23. Ali so predavanja obvezna?

Poslovna angleščina                                                 75
B. Correct the mistakes.
   1. Mr Brown works in Intereuropa.

   2. He is doctor.

   3. Catherine live in London.

   4. How often you travel to Germany.

   5. I call to arrange a meeting with Mr Smith.

   6. Thank you for your letter from 4 April.

   7. I work here for 5 years.

   8. I'm writing to place an order for . . . .

   9. We would be appreciate it if you could . . .

   10. This is owing to the government has increased sales tax.

   11. Are you looking for someone?

   12. I need to speak to Mr Miller.

   13. They are wanting some more time think it over.

   14. I’m agreeing. I think it’s a good idea.

   15. Helen deals with John’s clients whlile he’s on holiday.

   16. I think about changing my job.

   17. He can’t answer the phone. He has a shower.

   18. Which beer are you preferring?

   19. That’s ridiculous – we’re not believing it.

   20. I’m sorry, I don’t understand what you say.



C. Find the prepositions.
 1) ............. the afternoon             5) ................ a business trip
 2) ............. night             6) ................ a meeting
 3) ............. Thursday          7) ....... Friday at the latest
 4) ............. May 1             8) ................ 3 o'clock

Poslovna angleščina                               76
D) Form questions.
     1) Mr Collins is writing a letter of complaint.
...................................................................................................................................................
     2) We started our business 5 years ago.
...................................................................................................................................................
     3) On Monday he called twice.
...................................................................................................................................................
     4) Mr Miller signed the contract.
...................................................................................................................................................
     5) I didn't call you back, because I was too busy.
.........................................................................................................................................................


E) Fill in the missing words.
     1) The ........................................ leads the meeting.
     2) During the meeting the secretary keeps the .............................................. .
     3) Could you please tell me the date and .............................. of the meeting?
     4) The meeting will take place on 15 May instead of 13 May. It has been
           ..............................
     5) Today there are five items on our .................................... to discuss.
     6) Ms Brown will contact you directly to arrange a ................................ time for her
           visit.
     7) I look forward to ................................. from you soon.
     8) Thank you for your enquiry ............... 12 June.
     9) With ................................... to your recent advertisement in PC HIT, I would be
           grateful if you could send me details of your business software.
     10) We ............................. receipt of your order dated 17 September 2001 for . . .



F) Choose the correct word to complete each sentence.
1) We are delighted / friendly to hear that the conference as a success.
2) Please find the attached / enclosed euro prices as requested.
3) This is Peter Smith speaking / talking.
4) He is in charge of / for receiving visitors.
5) Would / Could I have your name again, please?
Poslovna angleščina                                                         77
6) Excuse me / Sorry for being late.
7) I would like to apologise about / for the delay.
8) Please let me know if you want / need any further information.
9) Most of the items are on / in stock.
10) I just / I have just finished the report.


G) Telephoning. Fill in the missing expression.
Assistant:    Galaxy Computer Supplies.
Caller:       ............................................. 277, please.
Assistant:    ...................... on. I'll ......................... you .............................. .
Sales:        Overseas Sales. Linda Noon .............................................. .
Caller: Good morning. I'm interested ............. your firesafe cabinets. ………… you have a
sales office in Spain?
Sales:        I'm ............................... we don't, but I can arrange for a sales visit from our
              agent.
Caller:       No, no. That's not necessary. ......................... you quote me a price for 20
              BZ11 cabinets?
Sales:        Could you ..................... your name, please?
Caller:       Oh, Jose Rosales.
Sales:        .................................................................................. , please?
Caller:       That's R-O-S-A-L-E-S.
Sales:        ....................................................................... ?
Caller:       My fax number is 1 430 6687.
Sales:        ................................................................................. ?
Caller:       It's Telefonica Espania.
Sales:        Telefonica Espania.
Caller:       Right.
Sales:        I'll work out the price and fax it ........... you.
Caller:       ............................................................................................ .
Sales:        Bye.




Poslovna angleščina                                           78
H) Synonyms. Find another expression for:
  1) connect you           -      ....................................................................
  2) postpone              -      ....................................................................
  3) forthcoming           -      ....................................................................
  4) further details       -      ....................................................................
  5) shipment              -      ....................................................................


I) What is the English expression for:

provizija                                udeleţiti se

dobavitelj                               oklevati

predstavnik                              v imenu

blago                                    čimprej

prejeti                                  zaseden


J) Choose the best responses.
1. I'd like to speak to Mr Gibbs, please.
         a. Yes.
         b. I'm afraid he's not here at the moment.
         c. Well, you can't.

2. Can I speak to Mr Gibbs, please?
      a. Hold on, please.
      b. Don't go away.
      c. All right.

3. Miss Lucas asked me to call this morning.
       a. Sorry, your number is the wrong one.
       b. Do you know the area code?
       c. But there is no person of that name here.

4. Could I speak to Mr Gibbs, please?
      a. Who's calling?
      b. Who are you?
      c. What's your name?

5. Can I ring you back later?
      a. Yes, ring me.
      b. Yes, please do.
      c. Of course ring, yes.



Poslovna angleščina                                79
  K. Letter writing
  Fill in the prepositions.


                                                                      ALL SPORTS LTD
                                                                      St Patrick's Rd. 32
                                                                        Amsterdam 5AG
                                                                         NEDERLAND
                                                                         S
                                                                              23 March 2001

The Sales Director
VELA ITALY
Corso Vannucci 46
Pisa
ITALY


Dear Sir

We read your advertisement ................. the current edition ........... »Sailors for fun« and
are interested ............ your products, particularly ............. sailing boats' equipment.

We are a large retail company ................ shops throughout Northern Europe and would
like your catalogue and price list, quoting Amsterdam prices.

Please let us know your terms ................ trade, including quantity discounts, delivery
dates, and any credit facilities you are prepared to offer ............. large orders.

We look forward ................ hearing ................ you soon.


Yours faithfully

Herman DeGoor
Managing Director




  Poslovna angleščina                                       80
employer
clock-in
Working
workingjob
you are AT
      DO
full-time
permanent
employee
time:
work job
/ temporary
   part-time
your
conditions
system
job fixed
WOR
 -
 - flexibl
K     e
          b) Write a short letter of reply.
                       Thank Mr DeGoor for his letter, quoting the date
                       Give him the following information:
                           - Discounts – quantity discounts on orders over $15,000
                           - Delivery time – usually 2 months after receipt of order
                           - Credit facilities – only after trading for at least one year with the
                               company




          Poslovna angleščina                           81

				
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