Europe, Middle East, Indian subcontinent and Africa
Corporate Structure
FedEx Corporation
FedEx introduced express delivery to the world in 1973, and is still the world‟s largest express
transportation company.
Today, over 280,000 employees worldwide serve more than 220 countries and territories
across the globe with a fleet of 669 aircraft, more than 75,000 vehicles to deliver more than 6.5
million packages per day.
FedEx Express
FedEx Express is divided into five global regions:
● United States
● Europe, Middle East, Indian Subcontinent and Africa (EMEA)
● Asia Pacific (APAC)
● Canada
● Latin America and the Caribbean (LAC)
The EMEA region is divided geographically into four operational areas:
● Central and Eastern Europe
● Southern Europe
● Northern Europe
● The Middle East, Indian Sub-Continent and Africa.
The EMEA region is responsible for activities in 123 out of the more than 220 countries and
territories served by FedEx.
● Facts for FedEx Express
Worldwide EMEA
Approximate number of 220 123
countries & territories
Approximate number of 143,000 15,664
employees
Approximate number of aircraft 669 45
Approximate number of 43,000 1,354
vehicles
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Europe, Middle East, Indian subcontinent and Africa
Worldwide Corporate Facts
Description: World‟s largest express transportation company
Began operations: April 1973
Headquarters:
Worldwide: Memphis, Tennessee, USA
Europe: Brussels, Belgium
Asia: Hong Kong, China
Canada: Toronto, Ontario
Latin America: Miami, Florida, USA
Principal officer: Frederick W. Smith, Chairman of the Board
Annual revenues: US$36 billion
Employees & contractors: More than 280,000
Countries & territories served: More than 220
Airports served: 375
Aircraft fleet: 669
Vehicle fleet: More than 75,000
Average daily volume: More than 6.5 million shipments
Average daily tracking requests: More than 3 million
Web site address: http://fedex.com
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Europe, Middle East, Indian subcontinent and Africa
EMEA FedEx Express Facts
European service initiated: 1984
Europe and Africa constituted as a region: 1992
Middle East added to region: 1995
Headquarters: Brussels, Belgium
Principal officer: Robert W. Elliott, President
Employees: 15,664
Stations: Approximately 90
Main Hub: Paris, Roissy-Charles de Gaulle
Countries served: Approximately 123
Airports served directly: 44
Call centres: 14
Customer calls per day: Approximately 33,500
Vehicle fleet: Approximately 1,354
Aircraft: 45
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Europe, Middle East, Indian subcontinent and Africa
The Roissy-Charles de Gaulle Hub
Fast facts
Airport location: CDG Freight Zone
Facilities: Sorting centre, heavy freight, spare parts
Investment: US$ 200 million
2 2
Total surface area: 77,000 m 7.70 ha 828,848 ft
2 2
Sorting area: 55,000 m 5.50 ha 592,000 ft
Processed every day: 1000 tonnes of packages & documents
Aircraft in transit: Type: 7 MD-11s
Capacity: 90 tonnes (MD-11)
Routes: 4 transatlantic flights (two direct flights to the US
and two supplementary flights via Cologne and
Frankfurt). Flights to Dubai, New Delhi and
Subic Bay.
Type: 6 Airbus A310s
Capacity: 40 tonnes (Airbus A310s)
Routes: Stansted, Milan (two daily), Basel (two daily),
Stockholm, Copenhagen, Madrid
Type: 8 ATR 42, 1 ATR 72, 6 ATP, 1 Embraer 120
Capacity: 6 tonnes (ATR), 3.5 tonnes (Embraer), 7 tonnes
(ATP)
Routes: Daily service to Spain, Germany, Italy, Austria,
The UK, Poland, Hungary, The Netherlands,
The Czech Republic and France (Lyon, Nice,
Marseille and Toulouse)
Type: 1 Airbus A300
Routes: Dublin-Stansted-CDG
Number of flights weekly: 262 in/out CDG per week
In 1999 In 2006 (Potential)
Document sorting capacity: 30,000 60,000
Package sorting capacity: 30,000 60,000
Aircraft parking capacity: 15 25
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Europe, Middle East, Indian subcontinent and Africa
Worldwide Senior Management
Frederick W. Smith
Chairman, President and CEO
FedEx Express
David J. Bronczek
President and CEO
William J. Logue
Executive Vice President - Operations and Systems Support
Michael L. Ducker
Executive Vice President – International
Cathy D. Ross
Senior Vice President and Chief Financial Officer
R. Larry Brown
Senior Vice President and Chief Human Resources Officer
Rush O‟Keefe
Senior Vice President and General Counsel
David Binks
President – Canada
Juan N. Cento
President - Latin America and the Caribbean
David L. Cunningham
President - Asia Pacific
Robert W. Elliott
President - Europe, Middle East, Indian subcontinent and Africa
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Europe, Middle East, Indian subcontinent and Africa
EMEA Senior Management
Robert W. Elliott
President and Director General FedEx Express - Europe, Middle East, Indian
subcontinent and Africa
Hamdi Osman
Senior Vice President Operations - Europe, Middle East, Indian subcontinent and
Africa
Mark R. Allen
Vice President Legal - Europe, Middle East, Indian subcontinent and Africa
Alain Chaillé
Vice President Operations - Southern Europe
Jacques Creeten
Vice President Operations – Indian Subcontinent
Paul A. Evans
Vice President Integration - Europe, Middle East, Indian subcontinent and Africa
Beth Galetti
Vice President Information Technology – Europe, Middle East, Indian subcontinent
and Africa
Kenneth F. Koval
Vice President Finance - Europe, Middle East, Indian subcontinent and Africa
Michael Mühlberger
Vice President Operations - Central and Eastern Europe
Antje Schüett-Fahrenk
Vice President Customer Experience - Europe, Middle East, Indian subcontinent
and Africa
Andrew Self
Vice President Marketing and Communications – Europe, Middle East Indian
subcontinent and Africa
David Slipper
Vice President Planning, Engineering and Operations Support - Europe, Middle
East, Indian subcontinent and Africa
Arthur Stanley
Vice President Operations - Northern Europe
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Europe, Middle East, Indian subcontinent and Africa
Philly Teixeira
Vice President Sales - Europe
Dominique Van Den Peereboom
Vice President Human Resources - Europe, Middle East, Indian subcontinent and
Africa
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Europe, Middle East, Indian subcontinent and Africa
FedEx Milestones
1973
Federal Express establishes operations.
On the first night of continuous operation, 389 employees and 14 Dassault Falcon jets deliver
186 packages to 25 U.S. cities.
1975
The first Federal Express Drop Box is installed.
1977
Following air cargo deregulation, Federal Express acquires seven Boeing 727 – each with a
cargo capacity of 40,000 pounds (18,143 kg), seven times the capacity of the Dassault
Falcon.
1978
Federal Express becomes publicly held and quoted on the New York Stock Exchange with
the ticker symbol FDX.
1979
The first regional Automated Call Center is opened to provide real-time tracking of every
package and also manages people, vehicles and weather conditions.
Couriers begin using hand-held computers.
1980
In order to coordinate on-call pickups for customers, Federal Express introduces Digitally
Assisted Dispatch System (DADS) making the company the first air express carrier with
computers in vans.
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Europe, Middle East, Indian subcontinent and Africa
1981
Federal Express begins international delivery with services to Canada.
The Memphis SuperHub opens.
1982
The U.S. launches delivery service by 10:30 a.m.
Federal Express introduces the money-back guarantee on timely delivery of both packages
and information.
1983
Federal Express reaches US$1 billion in revenue – the first U.S. business to achieve this
status without merger or acquisition.
1984
The first PC-based automated shipping system, later named FedEx PowerShip®, is
introduced, and is now offered in 160 countries.
Federal Express acquires Gelco Express International and launches operations in Asia
Pacific.
1985
Regularly scheduled flights to Europe begin.
1986
Federal Express introduces SuperTracker®, a hand-held bar code scanner that captures
detailed package information.
1988
Direct, scheduled cargo services to Japan begin.
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Europe, Middle East, Indian subcontinent and Africa
1989
Services to the Middle East begin.
1991
ExpressFreighter® is introduced to provide overnight delivery between the U.S., Europe and
Asia.
1993
The introduction of Tracking Software enables customers to track and trace their packages
from their own workplace. The Service Guide System includes the Worldwide Directory on
diskette, making Federal Express the first express company to put destination information on
diskette.
The Federal Express Clear Electronic Customers Clearance System is created to expedite
regulatory clearance while cargo is en route.
1994
Federal Express officially adopts “FedEx” as its brand and launches the slogan „The World
on Time‟.
FedEx Ship® software (now FedEx Ship Manager QuickShip) allows customers to process
and manage shipping requests and information from their desktops.
FedEx launches fedex.com the first transportation Web site to offer online package status
tracking, enabling customers to conduct business via the Internet.
FedEx achieves ISO 9001 certification for its global operations – the first major carrier to
earn this quality standard.
1995
FedEx opens the Asia Pacific Hub in Subic Bay, Philippines and launches AsiaOne®
Network, which connects 11 major Asian commercial and financial centres with overnight
delivery.
FedEx acquires air routes from Evergreen International with ability to serve China.
1996
FedEx becomes the first company to allow customers to process shipments online with the
introduction of FedEx interNetShip® (now FedEx Ship Manager).
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Europe, Middle East, Indian subcontinent and Africa
1997
FedEx launches an around-the-world flight, which significantly reduces transit times from
Europe to the Middle-East, the Indian sub-continent and Asia. The flight also marks the
introduction of the first regular express transportation service to Mumbai, India.
1998
Customers gain access to a broad portfolio of services, unmatched by the competition when
FedEx acquires Caliber System, Inc., creating FDX Corp., a US $16 billion global
transportation and logistics powerhouse.
1999
FedEx is the first major carrier to introduce a single tariff between certain countries in
Europe. This initiative means that all package movements within the “Euro Zone” are the
same price (assuming they are the same weight) and customers have one option of being
billed and paying their invoices in Euros or local currency. The currency is supported by Rate
Finder, allowing online determination of shipping rates.
FedEx launches FedEx EuroOne® Network, opening a hub at Roissy-Charles de Gaulle
airport in France.
FedEx extends its gateway in Frankfurt by almost doubling its size. Package handling/sort
capacity increases by 70%, and sort speed increases by more than 60%.
Launch of an improved FedEx International Priority service through the new FedEx EuroOne
Network, featuring later pick up times and earlier deliveries for European customers.
2000
Parent company FDX is renamed "FedEx Corporation." Services are divided into companies
that operate independently yet compete collectively: FedEx Express, FedEx Ground, FedEx
Global Logistics, FedEx Custom Critical and FedEx Services.
FedEx announces an expansion of its global network connecting Europe to Asia by a direct
flight from its EMEA hub in Paris to its APAC hub in Subic Bay, the Philippines.
FedEx introduces customer technology solutions including a redesigned fedex.com, FedEx
e-Commerce Builder, FedEx Global Trade Manager and FedEx Ship Manager.
2001
FedEx Express and the U.S. Postal Service forge a public-private alliance. FedEx Express
provides air transportation of some U.S. mail and places FedEx Drop Boxes at post offices
nationwide.
2002
Launch of FedEx InSight. By entering an InSight login ID, customers can view the status and
contents of incoming and outgoing shipments while in transit.
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Europe, Middle East, Indian subcontinent and Africa
FedEx announces a 5 year deal with the Roland Garros French Tennis Open.
FedEx strengthens it service offering between Europe and Asia Pacific. An improved
westbound flight connects the FedEx AsiaOne hub in Subic Bay to its EuroOne hub at
Charles De Gaulle, Paris, via Mumbai and Dubai.
FedEx upgrades its aircraft to MD-11 from A310, resulting in increased capacity by 100,000
lbs.
®
FedEx introduces the FedEx PowerPad in the United States, a hand-held courier device
designed to wirelessly send and receive real-time pack information.
2003
FedEx celebrates 30 years since the first FedEx aircraft took flight.
FedEx announces the addition of Afghanistan and Iraq to its global network.
FedEx is successfully recertified for the revised ISO 9001:2000 international quality
management standard for its entire worldwide operations.
2004
FedEx Corporation acquires Kinko's for US$2.4 billion, which expands the company's retail
access to all of the 1,200-plus Kinko's stores worldwide for greater customer convenience
(including more than 400 stores that operate 24 hours a day, seven days a week), increasing
its portfolio of services. The retail store locations are re-branded as FedEx Kinko‟s Office
and Print Centers.
FedEx launches a European expansion which includes new flights and facilities throughout
Europe which shorten transit times for customers.
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Europe, Middle East, Indian subcontinent and Africa
2005
FedEx launches around two around the world flights – Eastbound and Westbound – to
provide faster and better connectivity to the major markets around the world.
FedEx expansion plan launched linking more than 4,000 towns and cities across India to the
global network.
FedEx announces plans to build a new Asia Pacific hub at Guangzhou Baiyun International
Airport in Southern China.
FedEx announces doubling of capacity from Europe to India and the rest of Asia, linking two
of the world‟s fastest growing markets, India and China, with the industry‟s first overnight
express link.
2006
FedEx Express EMEA resigns with the Roland Garros French Tennis Open for five years.
FedEx Freight acquired the assets of Watkins Motor Lines and Watkins Canada Express.
FedEx Corp acquired UK-based ANC, to be run as a wholly owned company of FedEx
Express EMEA.
2007
FedEx Express EMEA signs a long-term sponsorship agreement with the McLaren Formula
One racing team.
FedEx Corporation acquires the express business of the DTW Group, its joint venture
partner in China.
FedEx Corporation completes its acquisition of its global service participant, PAFEX, in India.
FedEx Express acquired its Hungarian global service participant, Flying Cargo Hungary Kft.
FedEx Express announced its domestic next-business-day service within mainland China.
FedEx Express announced it will relocate its largest German gateway from Frankfurt / Main
to the Cologne / Bonn airport in 2010.
FedEx Express announced it launched an express freighter flight directly linking Manchester,
UK to its Memphis super-hub. The service increases daily capacity from the UK to US by
50% and adds up to 20% daily capacity from Europe to the US.
FedEx Express announced UK-based ANC was re-branded as FedEx UK.
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Europe, Middle East, Indian subcontinent and Africa
Services
● FedEx International First®
An 8.00 am, customs-cleared, door-to-door delivery service, from Europe to thousands of
postal codes in major metropolitan cities across the US.
● FedEx International Priority® (IP)
A time-definite, customs-cleared, door-to-door delivery service backed by a money-back
guarantee. Shipments with a maximum weight per piece of 150 pounds (68 kg) can be
delivered to 220 countries worldwide between one and three days following pick-up.
● FedEx Europe FirstTM
A premium door-to-door, customs-cleared (where applicable), Intra-European next day
International Priority service option with early morning delivery by 9:00, 9:30 or 10:00 am,
depending on the destination postal code.
● FedEx International Priority® Freight (IPF)
An extension to the International Priority service, allowing heavyweight shipments to travel as
fast as documents or smaller packages. IPF is the premier time-definite, customs-cleared
freight service. Customers can send consolidated packages weighing up to 2,200 pounds
(1,000 kg) with the same electronic tracking and money-back guarantee that the smaller
International Priority shipments receive. Four delivery options are available: Door to Door,
Door to Airport, Airport to Airport, and Airport to Door.
● FedEx® 10 kg and 25 kg Box
A convenient solution with a flat rate for items weighing up to 10 kg and 25 kg. This service
allows customers to use specific FedEx packaging for their IP shipments across the world.
● FedEx International Airport-To-AirportSM (ATA)
An airport-to-airport service for virtually all types of shipments and products with no restriction
on size or weight (within the capabilities of aircraft being used). ATA is available on the
condition of there being sufficient space available on the aircraft.
● FedEx International Economy® (IE)
A time-definite, customs-cleared service from Europe to the USA. This door-to-door package
service is for shipments containing single pieces weighing 68 kg or less. The service is a cost-
effective option for shipments that do not require express delivery, and as a result is not
covered by a money-back guarantee.
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Europe, Middle East, Indian subcontinent and Africa
Services (cont.)
● FedEx International Priority DirectDistributionTM Single Point of
Clearance (IPD SPOC)
Allows customers to consolidate packages under one international air waybill, clear customs
as one consolidated shipment and deliver to multiple final recipients in up to 12 different
European Union (EU) countries from the US and from many countries in Asia.
● FedEx International Express Freight® (IXF)
An express time-definite, airport-to-airport service with confirmed booking and transit time
between the Americas, Europe, the Middle East, Africa and Asia Pacific. There are no size
restrictions within the limits of the aircraft.
● Next-Day Courier Service Within Europe (Euro One)
FedEx offers a next-business-day courier service between hundreds of European cities, with
later cut-off times and pickup capabilities (5:00-7:00pm) and delivery by noon.
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Europe, Middle East, Indian subcontinent and Africa
Recognition
FedEx Corporation
FedEx Corporation has been recognised as one of the world‟s most respected companies for
the strategic leadership it provides to the independent companies that make up today‟s
FedEx: FedEx Express, FedEx Ground, FedEx Freight, FedEx Kinko‟s Office and Print
Services, FedEx Custom Critical, FedEx Trade Networks, FedEx Supply Chain Services and
FedEx Services. Recognition of its leadership, workplace environment and contribution to the
community include:
Most Admired / Best Companies
“America‟s Most Admired Companies” list, No. 6 – Fortune - 2007
“World‟s Most Admired Companies” list, No. 7 – Fortune – 2007
"Premier 100 IT Leader for 2007" – Computerworld – 2007
“America‟s Most Admired Companies” list, No. 2 – Fortune – 2006
“World‟s Most Admired Companies” list, No. 4 – Fortune – 2006
“World‟s Most Admired Companies” list, No. 8 – Fortune – 2005
“America‟s Most Admired Companies” list, No. 6 – Fortune 2005
No. 1 Delivery Company – Fortune – 2005
“Hall of Fame” for claiming a spot on the “100 Best Companies to Work for in America
list every year since its inception (1998-2005) – Fortune - 2005
“World‟s Most Respected Transportation Company Survey”, No. 1 - Financial Times and
PricewaterhouseCooper‟s – 2004
U.S. Corporate Reputation survey, No. 8 - Harris Interactive, the Reputation Institute and
Wall Street Journal – 2004
“World‟s Most Respected Transportation Company Survey”, No 1 - Financial Times and
Price Waterhouse Cooper‟s – 2003
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Europe, Middle East, Indian subcontinent and Africa
“World‟s Most Admired Companies” list, No. 10 - Fortune - 2003
“World‟s Most Respected Companies Survey” list, No. 70 - Financial Times and
PricewaterhouseCooper‟s - 2002 – 2003
Top-10 Companies for Overall Reputation - Harris Interactive, the Reputation Institute
and Wall Street Journal – 2003
"Index of Top 40 Companies" list No. 12 - Wired – 2003
“World‟s Most Admired Companies” list, No. 10 - Fortune - 2002
Corporate Social Responsibility
ORBIS Global Humanitarian Award in recognition of steadfast support since 1982
Recognition for FedEx Express EMEA
FedEx Express has also been the recipient of many prestigious awards at an EMEA level. It
has been recognised for many achievements, from being a world-class employer to providing
outstanding service. Some of the accolades FedEx Express has received in recent years
throughout the EMEA region include:
Great Place to Work / Employment
2007
No. 1 in the “Great Place to Work” survey, Belgium
No. 4 in the “Great Place to Work” survey, and is one of four companies named a
Platinum employer having been in the top 5 every year since inception, India
No. 5 employer in Switzerland by CASH magazine
No. 9 in the “Great Place to Work” survey, France
No. 11 in the “Great Place to Work” survey, Italy
In top 20 in the Great Place to Work” survey, The Netherlands
No. 25 in the “Great Place to Work” survey, Germany
2006
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Europe, Middle East, Indian subcontinent and Africa
No. 1 in the “Great Place To Work” survey, India
No. 2 employer in Switzerland by CASH magazine
No. 10 in the “Great Place To Work” survey and No. 1 in the Diversity category, Belgium
No. 11 in the “Great Place To Work” survey, Italy
No. 16 in the “Great Place To Work” survey, France
No. 2 employer in Switzerland by CASH magazine
In top 20 in the Great Place to Work” survey, The Netherlands
No. 1 in Diversity by the “Great Place to Work” survey, Belgium
Winner, “Diversity Within Corporations” award, presented by the Junior Minister for Equal
Opportunities, France
2005
No. 1 in the “Great Place To Work” survey, India
No. 2 employer in Switzerland by CASH magazine
No. 5 in the “Great Place To Work” survey, Belgium
No. 11 in the “Great Place To Work” survey, Italy
No. 11 in the “Great Place To Work” survey, Spain
No. 19 in the “Great Place To Work” survey, France
Placed just outside the top 20 (No. 21) in the “Great Place To Work” survey, Netherlands
No. 33 in the “Great Place To Work” survey, Germany
In the top 50 in the “Great Place To Work” survey, Ireland
2004
CASH magazine named FedEx Express as No. 1 employer in Switzerland for the second
consecutive year (2003 & 2004)
No. 2 in the “Great Place to Work” survey, India
No. 6 in the “Great Place to Work” survey, France
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Europe, Middle East, Indian subcontinent and Africa
No. 10 in Deutschlands beste Arbeitgeber "Great Place to Work" survey, Germany
No. 19 in the “Great Place to Work” survey, Spain
No. 10 in the “Great Place to Work” survey, Italy
Quality / Service
Winner, the ICARE trophy for “Safety First” approach to operations at CDG Hub -
l‟Association Charte Sécurité and l‟ANACT - 2007
“Winner of the Shipping & Logistics Category” - Indian Business Leadership Awards
instituted by NDTV Profit – 2006
“World‟s Top 50 Cargo Airlines”, No. 1 - Air Cargo World – 2004
"Best International Courier Company in Israel” - Yediot Ahronot – 2003
UAE Sheikh Khalifa Excellence Award – 2003
“Dubai Quality Award” - 2003
Member - Dubai Service Excellence Scheme - 2003
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