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I MANAGED I.T. SERVICES
Network Audit and Proposal
PREPARED FOR: Client Name from Client Name& Co
MD
PREPARED BY: Mike Carter
Business Development Manager
CLIENT NAME & CO need monthly IT support services, preventative maintenance and
general guidance on their ongoing IT strategies. As such, Omniholdings would like to
become the preferred technology partner to facilitate and enhance CLIENT NAME & CO’
IT Infrastructure and support.
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Introduction ................................................................................................................................................................ 1
Initial Site Inspection ................................................................................................................................................. 12
General ......................................................................................................................................... 12
Local Area Network ........................................................................................................................ 12
Existing LAN Diagram .............................................................................................................................................. 13
Network Problems .................................................................................................................................................... 13
Server ........................................................................................................................................... 13
Workstations .................................................................................................................................. 14
Network Backbone ......................................................................................................................... 14
General....................................................................................................................................................................... 14
Implementation.......................................................................................................................................................... 15
Bitdefender................................................................................................................................................................. 15
5 Hours....................................................................................................................................................................... 15
Firewall ....................................................................................................................................................................... 15
2 Hours....................................................................................................................................................................... 15
Redirect All Users‟ Home Folders To Server ......................................................................................................... 16
12 Hours..................................................................................................................................................................... 16
Proactive Managed Services .................................................................................................................................. 16
Summary ................................................................................................................................................................... 16
Support: ........................................................................................................................................ 17
Requirements:................................................................................................................................ 17
Locations: ...................................................................................................................................... 17
Exclusions: .................................................................................................................................... 17
Installation Dates: ........................................................................................................................... 17
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1
Section
Review
Proprietary Notice & Non-Disclosure Statement
Information contained in this document is provided under an exclusive,
perpetual non-disclosure agreement and cannot be copied, transmitted,
excerpted, or otherwise communicated to anyone without the prior written
consent of Omniholdings IT Solutions.
This package contains proprietary and trade secret information. All data
furnished in connection with this package is intended for use in evaluating
potential business opportunities with Omniholdings IT Solutions and is
considered proprietary information.
Intended recipients of this document shall have the right to duplicate, use, or
disclose the data contained herein to the extent necessary to perform their
duties in the interest of formulating a business relationship with Omniholdings
IT Solutions, but may not use this information as the basis to obtain
competitive quotes from other vendors.
These restrictions do not limit the right to use information contained herein if
said data is obtained from another source, without restriction. These restrictions
apply to all media comprising this package.
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CleverCare Overview: Purpose and Objectives
The purpose of this document is to outline Omniholdings’ CleverCare
network support program. This service is designed to dramatically reduce or
eliminate computer problems in your business while maximizing your network’s
speed, performance, and stability, without the expense of a full-time IT staff.
Unlike other computer consultants who profit from the failures in your IT
environment, our purpose is to PREVENT computer problems from escalating
into unexpected downtime, data loss, interruptions in business, and financial
loss. In fact, our CleverCare Service does not allow us to profit from your
technology troubles in any way.
This program is ideal for business owners who:
Need to have their computer network, e-mail, databases, and Internet
access up and running 24/7/365 without problems.
Value the security of their data, and want to do everything possible to
prevent loss, corruption, or theft.
Want to maximize the speed, availability, and performance of their
network.
Hate dealing with--or thinking about--computer problems and other
complexities of operating a computer network.
Don’t have the time or staff to deal with computer network maintenance.
Just like these clients who are currently on the program:
“The permanent remote monitoring gives me huge peace of mind”
“What I like most about the CleverCare Support Plan is that most of our PC issues can be solved
quickly by remote logon. The permanent remote monitoring of our PC’s and Servers gives me huge
peace of mind. As time progresses I can also see our network stabilizing and everything is becoming
more organized and orderly.” – Darrel Dawson, MD , Neucoat Manufacturers.
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“Better response than we have ever had”
“I really like the competency, efficiency and all-round service offered by the CleverCare Support
Plan. We now have:
- - Better response times than we ever had on a break/fix support plan
- - A VPN that allow our remote sites and staff to leverage their time by being able to access the
network 24/7
- - A server based faxing system from that we can use from our PC’s” - Rodger Tewson, MD,
Zenith Surgical Services
“The efficiency with resolving IT issues is great”
“The efficiency with resolving IT issues is great. The fact that I can see where we are regarding
logged calls and outstanding issues and projects on the client portal has helped tremendously. Also,
the time between a problem on the PC’s arising and Omniholdings solving that issue has been
dramatically improved since moving over to the CleverCare Managed IT plan” – Garth Stewart,
FD, Macromed.
“I really love the peace of mind”
“I really like the friendly staff at Omniholdings and the fact that I know that help is literally a phone
call away. The way that Zak went out of his way to downgrade your firewall product to a previous
version because I was used to the old reports is a shining example of the commitment that you have
to your customers. In a nutshell I love the peace of mind and great service” – Riaan Groenewald,
FD, Stripes Industries.
“Friendly and very helpful”
“What I like most is that you are always available, friendly and very helpful. You surpassed my
expectations when Chris' PA's workstation gave problems and Windows had to be re-installed. You
assisted us after hours and it was great to know that we could count on you when we experienced a
crisis. We never have to worry if the server will be up and running in the morning and you pro-
actively alert us on our bandwidth usage." – Elmarie Martins, HR Manager, Imbuyiso Consulting
and Collections.
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The Benefits Are Obvious
You’ll avoid expensive repairs and recovery costs. Our network monitoring and
maintenance will save you money by preventing expensive network disasters from ever
happening in the first place. As a matter of fact, we guarantee it.
You’ll experience faster performance, fewer glitches, and practically zero
downtime. Some parts of your system will degrade in performance over time, causing
them to slow down, hang up, and crash. Our preventative maintenance and network
monitoring will detect these problems early and prevent them from escalating into more
expensive repairs and downtime.
You’ll feel as though you have an in-house IT department--without the costs. As
a network maintenance customer, you’ll have access to a knowledgeable support staff
that can be reached immediately should you have any kind of problem or question.
You’ll receive substantial discounts on IT services that you are already buying.
Most IT firms will nickel and dime you over every little thing they do. Under this program,
you’ll pay one flat, affordable rate and get all of the technical support you need. No
hidden charges, caveats, or disclaimers.
You’ll eliminate trip fees and receive faster response to your problems. Thanks to
our remote monitoring and maintenance software, we will have the ability to remotely
access and repair most network problems right from our offices. If we cannot fix it
remotely, we will dispatch a technician to your office the same day.
You’ll be able to budget for network support just like rent or insurance. Wouldn’t
it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.
You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber
criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance,
you’ll have one less thing to worry about.
You’ll safeguard your data. The data on the hard disk is always more important than
the hardware that houses it. If you rely on your computer systems for daily operations,
it’s time to get serious about protecting your critical, irreplaceable electronic information.
You’ll stop annoying spam, pop-ups, and spyware from taking over your
computer and your network. Not only are these intruders annoying, but they can
introduce viruses and jeopardize the security of your network.
You’ll gain incredible peace of mind. As a business owner, you already have enough
to worry about. We’ll make sure everything pertaining to your network security and
reliability is handled so you don’t have to worry about it.
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Services Offered
The CleverCare Maintenance Plan Includes:
Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit
your network for potential problem areas including.
Network security
Data back-ups
Virus protection
Spam filtering
Hardware integrity (check for pending failures)
System performance and trends
Overall network design and layout
Network Monitoring:
This 24/7 network monitoring service will allow us to watch every aspect of your network to
detect and report problems before they escalate into downtime, data loss, or expensive repair
issues. Some of the items we will monitor include:
Server traffic and load
Hardware integrity and reliability
Storage space and availability
Back up success and failures
Anti-virus protection
Uninterruptible Power Supply (UPS) monitoring
Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s
trends, security, and performance, as well as to review your company’s goals and technology
issues with you. This quarterly review will allow us to make specific recommendations for
improving your network performance, office productivity, and help you plan and budget for
future IT needs.
Monthly Network Tune Up:
Every month a technician will come on-site and conduct a thorough audit and tune up of your
network to:
Review and update available security patches
Check status of Anti-Virus Clients
Test peripherals, such as UPS(s)
Perform a full data restore to ensure back-ups are functioning properly
Review hard drive space, memory, CPU utilization
Review network documentation and make changes as necessary
Review routers, firewalls, switches for failure or problems
Optimize server for maximum performance and reliability
Review and install operating system updates
Test backup and restore data
In-depth review of server logs for errors and potential problems
Add and remove users
Unlimited Spam Filtering For All Users:
Thanks to a remote filtering service we offer, we can stop 97% of all spam and filter 100% of
viruses sent via e-mail without requiring you to purchase and maintain expensive in-house
hardware or software.
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FREE Break-Fix Services:
In the RARE event that your network goes down, or if you experience any type of problem, our
team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE
FEE to you. You can consider this like a network insurance plan.
FREE Unlimited Help Desk Support:
You and your employees can call anytime during business hours and speak to a technician about
problems they are experiencing.
FREE Server Restore:
In the case of fire, flood, or other disaster, we will restore your server to its original state.
A Preferred Client Discount of 25% on Non-Covered Technical Support:
This includes network upgrades, special projects, or any other type of service we offer outside of
this plan.
FREE Year-End Technology Review to help you plan how to use technology to increase
productivity, cut costs, gain competitive advantages, and support your company’s growth.
FREE Server and Workstation Loaner in the event of a workstation or server crash
Guaranteed 4-Hour Response to Technical Problems
Virus Definition and Security Patch Updates
Virus REMOVAL and Cleaning
Creation of Acceptable Use Policy
Monthly Executive Summary Report and Daily System Status E-mail Update
Client Access to our Client Portal to view project and ticket status
Unlimited Software Upgrades (labor only)
Spyware Monitoring and Removal
Adding and Removing Users
Loaner PC
Vendor Liaison Services
Plus, you will be covered under our 100% No-Hassle
Guarantee:
We are so confident in our CleverCare program that we are willing to back it up
with a powerful guarantee that no other IT firm or consultant would dare to
make:
We guarantee that we will be able to detect, diagnose, and PREVENT any type of
network problem from escalating into downtime. If by some odd chance your
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network goes down, if you get a virus, a hacker invasion, or any other problem
that requires clean up and fixing, we will do all of the work necessary to restore
your network back to full speed with no additional service fees to you.
Frequently Asked Questions
Q: If I sign up for this program, what is my commitment?
A: We request that clients sign up for a 12-month commitment to allow us
to allocate the appropriate resources to your account. However, for first-
time contracts, we will allow an initial 6-month commitment to allow you to
test the waters and see if this program works for you
Q: Is travelling included if a technician needs to come onsite?
A: Yes, travelling is included.
Q: Are new hardware and software installation costs covered under
this agreement?
A: Yes.
Q: Will you guarantee that I won’t have any technical problems or
downtime?
A: No, we cannot guarantee that you will never have any technical
problems or downtime; no one can. However, we will guarantee you will
see a significant drop in the number of problems you experience and a
dramatic improvement in the speed, performance, and reliability of your
system. Plus, if you are a CleverCare Client, we will resolve any computer
network problems without billing you additional fees.
Q: Will you supply and maintain the Printers and PABX’s as well?
A: No, we will get a third party recommended by Dell to supply, install and
manage the printers and PABX. We will however manage the process of
fault reporting and overseeing repairs and maintenance. We call this
service ‘Vendor Management’ and it will literally give you ‘one throat to
choke’.
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Background
OMNIHOLDINGS IT SOLUTIONS has been providing Information Technology solutions to the SMB
market since 1999. Our relationships with partners such as Microsoft, Mustek, MTN, Internet
Solutions, Fujitsu Siemens, Zenith Infotek, Connectwise and the MSP University have allowed us the
ability to design, scale and implement effective infrastructure solutions for our diverse client base. Our
Solution Stack includes Hosted Voice over IP Services, Application and Web Development, Wireless,
Local and Wide-Area Networking, as well as Managed Services. As a Registered Microsoft Partner,
our Core Competencies include Information Worker Solutions, Networking Infrastructure Solutions,
Advanced Infrastructure Solutions, Microsoft Business Solutions, and we are a Microsoft Small
Business Specialist.
We specialize in educating you in the Information Technology options available to ease your business'
IT concerns in the 21st century. Our professional scope ranges from engineering and implementing
Local and Wide Area Networking Solutions to architecting and designing custom Software Applications
to address your specific business needs. Omniholdings IT Solutions Network and Software
Applications Engineers‟ combined experience allow us the ability to successfully provide custom,
affordable solutions to our valued Clients.
Our technical expertise enables us to provide Network Design and Support, as well as Application
Development for Office Automation, and Internet/Intranet development and support; utilizing
technologies such as Digital Subscriber Line, WiMax, iBurst, Point-To-Point Tunneling Protocol and
Virtual Private Networking. These technologies provide the ability to securely encrypt data
transmission, paving the way for Electronic Commerce and E-Business.
By coordinating and managing all of your technical solutions and Vendors, and Proactively Managing
your Network, we allow you the ability to completely focus on running your business.
OMNIHOLDINGS IT SOLUTIONS is uniquely qualified to provide IT Project and ongoing Service
Support for CLIENT NAME& CO. We sincerely appreciate the opportunity to present this proposal.
OMNIHOLDINGS IT SOLUTIONS Bio
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Certifications
Microsoft Registered Partner
Mikrotik Certified
Microsoft Certified Systems Engineer
Certified RightFax Engineer
Partnerships/Affiliations
Internet Solutions VISP
Connectwise Downstream Member
Posix Partner
MSP University Registered Member
Vendor Affiliations
Internet Solutions
Mustek
Zenith Infotech
Fujitsu Siemens Servers
ConnectWise
Symantec
Rectron
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Initial Site Inspection
General
Physical inspections of CLIENT NAME& CO’s primary location, and meetings with Client
Nameand Fhah Khan were used to compile the results of this proposal. During our Initial
Site Inspection, CLIENT NAME& CO’s Local Area Network, Connected Client PC‟s,
Server(s) and other Networked Devices were inspected in order to determine their existing
configurations and current operating status.
Local Area Network
CLIENT NAME& CO’s Business Operations is housed at 25 Fredrick Street,
Observatory Extension. No Disaster Recovery Site is available at the moment. The
Main facility‟s existing Local Area Network is comprised of one Netgear Gigabit 24
Port 100M0B switch which is fairly new. Structured cabling has been implemented.
Interprise/Internet Solutions is used for broadband internet access. Voice over IP is
not implemented for telephony. No failover broadband solutions are in place. A
Netgear DGF V338 Router is used to segregate the CLIENT NAME& CO network
from the Internet. A Dell PowerEdge 2900 Server, the Client Workstations and
Networked Printers and Copiers are connected to the Inside Interface. The server
name, Operating Systems and Functions are as follows:
SERVER.XXXXX.LOCAL Windows 2008 Domain
192.168.XX.XX/100 Server Standard Controller, DNS,
SP2 DHCP, Wins,
Files and Backup
The IP Address on the Outside Interface of the Router is DYNAMIC. DNS Servers
being used are 192.168.X.00 and 168.210.2.2. The Inside IP Address of the Router
is 192.168.0.1. XXXXX Server is being used as the DHCP Server for the Network
and is Leasing IP Addresses in the 192.168.X.150-254 range. The Netgear Router
is forwarding Traffic from the Outside on Ports 80, 3389 and 443 to the Inside IP
Address of the various servers. Email is being hosted at an out-of-house facility with
XXXX and is being popped down by every client PC. 4 Backup MX records have
been specified, the first being iXXX-mx-2.XXXX.net. No website is hosted at
XXXXX. Clients are able to use Terminal Services to access the server if
necessary.
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Existing LAN Diagram
Network Problems
Server
CLIENT NAME& CO’s Server is not being backed up. I did implement a daily backup to the
Iomega external NAS devices, but this is not ideal as the client will only be able to recover to the
previous day.
Furthermore, Windows 2008 Server has a fantastic imaging application that could image the entire
server that would enable XXXXX & Co to recover much quicker from a bad server crash. ESet
NOD32 Anti-virus is not distributing updates to the PC‟s which means the PC‟s need Internet
Access to update the Ant-virus signature files. Additionally, the Windows Software Update
Services which are responsible for updating critical windows patches on the servers and the
workstations has not been running. It is only a question of time before the PC‟s or server is
exploited due to a security hole on the machines.
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Reporting on Internet and Email usage has not been configured. This means that Philip XXXXX &
Co is totally „blind‟ as to what is happening on their network; they do not know who is abusing the
IT infrastructure at all and will not know what their bandwidth is being used for.
The network does not have a proper firewall installed. A router is easily hacked and does not stop
malicious attacks from the Internet. Since XXXXXXXX & Co are only using a Router Based
Firewall that does basic NAT protection, hackers will be able to access the system quite simply as
explained on this forum: http://mybroadband.co.za/vb/showthread.php?t=57822
General server maintenance such as check disks, temp file cleanups and disk defrags are not
being run.
Workstations
The „My Documents‟ folders on the PC‟s are not redirected to the server. This means that if the
PC dies, all the documents on the PC dies as well and will not be backed up on the server.
No Antispyware applications have been installed.
General PC maintenance tasks such as disk checks, temporary file cleanups and disk defrags are
not being run.
There is no company policy with regards to IT infrastructure usage (this includes Email and
Internet policies and procedures).
Windows Updates are not running on the PC‟s, which means that the client PC‟s are not being
updated with the latest security patches launched by Microsoft.
Mails are being downloaded directly from the Internet and no anti-SPAM software is being used
resulting in a lot of unwanted emails.
Network Backbone
The network backbone is fine. Due to the fact that no Internet and Email usage reports are being
generated, it is difficult to tell if the WAN link is being used optimally.
General
Phase 1-
1. Omniholdings’ needs to reconfigure the server to allow updates to be rolled out to the
client PC‟s. We also need to enable general maintenance tasks to be run such as disk
checks, defrags and temporary file removals.
2. Supported anti-virus needs to be installed: We suggest installing AVG Enterprise
Edition by Grisoft.
3. A backup and disaster recovery solution needs to be implemented.
4. Setup Windows Updates to install the latest security patches.
Phase 2-
1. We will install a proper Linux Firewall. Whenever a business network is connected
to the Internet, a firewall solution must be implemented to protect against threats
and malicious code. The Firewall server implements an Industry standard Linux
firewall based on IP Chains. We proactively monitor the firewall and react to
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abnormal web traffic by first blocking access (automatically) and then investigating
the cause of the traffic. Furthermore, we utilize two anti-virus packages to scan all
incoming and outgoing mails for viruses, namely Bitdefender and Clam Anti-virus.
We use Spamassassin as well as mail protocol technologies to combat spam. We
effectively filter 97% of all spam received, and are able to filter 99% with a more
aggressive approach. We implement a “learning” system whereby clients are able to
blacklist and whitelist e-mails by forwarding the mail to a “spam” engine on the
Firewall server. All Internet surfing and mail messages are monitored and logged to
a database to produce an audit trail.
Once these issues have been addressed, we will be able to implement our
Proactive Managed Services Maintenance Plan.
Implementation
Approach:
We propose taking control of the XXXXX.co.za domain to allow us to host the emails and web
site. Transferring the domain to our servers will take approximately 48 hours and is best done
on a weekend to minimize email downtime.
We will rollout anti-virus software to the entire company and make sure that patch management
and anti-virus updates occur regularly.
We will redirect the PC‟s that are at the office most of the time Users‟ My Documents folders to
their Server Home Folders so that if a Workstation dies, the data does not die with it. We will
configure the Users‟ My Documents folders to synchronize between their Workstations and the
Server, in order to eliminate any potential lag time across the VPN when connecting from
outside the office. This will allow all Users‟ Documents to be backed up by the Server. We will
configure the laptop users‟ My Documents folders to be backed up to the Server when they are
in the office.
We also recommend purchasing a spare PC to use as a hot swop machine in case a user‟s
system dies.
Server Configuration 12 Hours
An OMNIHOLDINGS IT SOLUTIONS Representative will spend 5 hours onsite
reconfiguring the 2008 Server. Anti-virus software will also be rolled out to the entire
site and Windows Software Updates will be configured. General maintenance tasks
will be enabled and scheduled.
The goal of this phase is to get the CLIENT NAME& CO network in a
standardised and secure state.
Firewall Installation 4 Hours
One OMNIHOLDINGS IT SOLUTIONS Representative will spend 4 hours
installing and configuring the firewall properly.
The goal of this phase is to ensure that viruses do not reach the internal network
from the Internet amd to stop hackers from accessing the network.
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Redirect All Users’ Home Folders To Server 2 Hours
One OMNIHOLDINGS IT SOLUTIONS Representative will spend 2 hours at CLIENT
NAME& CO’s office redirecting all Users‟ My Documents folders to the Server‟s
Home Folders to ensure they are backed up properly.
Proactive Managed Services
After the proposed Project Scope has been completed, OMNIHOLDINGS IT SOLUTIONS
will configure CLIENT NAME& CO’s Network and all connected Servers, Routers,
Switches, PC‟s and Peripherals to allow us the ability to proactively manage and maintain
your network environment.
The Core Components that comprise our Proactive Managed Services package include:
o “All You Can Eat” Remote Helpdesk during Business Hours
o 24x7x365 Network and Critical Device Monitoring
o Vendor Management
Benefits you will receive as a result of our Proactive Managed Services package include:
o Much Faster Response Time To Trouble Tickets
o Predictive, Proactive IT Support
o Increased Operational Efficiency
o Reduce and Control your Operating Costs
o Cost-Effectively Gain Access to Enterprise-Level Support Staff
o Experience Minimized Downtime
o Regain the Ability to Focus on running your Business, not your
Vendors
o Receive Peace of Mind Knowing that your Network is being
Monitored 24 Hours a Day, Seven Days a Week
Summary
OMNIHOLDINGS IT SOLUTIONS has Installed, Configured and Manages over 45
Microsoft Business Servers, and maintains its status as a Microsoft Registered Partner.
OMNIHOLDINGS IT SOLUTIONS will remediate your Microsoft Windows Servers and
reconfigure it according to Microsoft‟s Best Practices. When complete, this will allow the Users
that you designate the ability to Remote directly into their Workstations to work, check Email
remotely, and allow you to maintain your own Company Intranet, Document Management and
Company Calendar.
In addition, we will install an automated backup solution which will ensure file integrity and
enable us to restore lost data quickly. We will install a proper Linux Firewall that will allow
us to monitor and manage browsing habits as well as stop any malicious attacks from the
Internet.
We will also implement a Secure VPN Solution to allow users access from outside the
company network. Your Users‟ Data will be secure, as we will redirect all of their My
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Documents folders to the Server‟s Home Folders for nightly backup. We will also configure
Anti-Spam software to proactively prevent worms from infiltrating the servers.
Once these items have been addressed, we will implement a Proactive Managed Services
maintenance plan that will allow you the ability to budget your IT Service Costs as a Flat
Fee each and every month, saving you costs and downtime, and providing predictive,
proactive problem resolution through our All You Can Eat Help Desk.
Support:
Omniholdings IT Solutions Technical Support Center answers Service Calls during
normal business hours. Our Help Desk is staffed with experienced Technicians from 8am
to 5pm. From 5pm to 7am our Answering Service contacts an On-call Engineer who will
return your call and diligently work your problem to a successful resolution. Our Managed
Service Agreement clients also benefit from Remote Support, whereby our Technicians
utilize Remote Access tools connecting them to your office systems, allowing the ability to
diagnose hardware and software failures via dedicated Internet connections. All of our
Service Agreement Clients receive priority service.
Requirements:
Omniholdings IT Solutions personnel will maintain all Documentation. This will include
recommendations, schematics, drawings, and configuration data. All work possible will be
performed during regular business hours. We will not disrupt normal production by
performing Server work during these hours.
Locations:
Onsite labour will be performed at CLIENT NAME& CO’s facilities as required. All remote
labour will be performed at OMNIHOLDINGS IT SOLUTIONS offices.
Exclusions:
This proposal does not include electrical wiring or panels, network cabling, jacks and
Related Equipment or Labour. Other requirements that may be needed, but are not listed
in this proposal are deemed outside the scope of this proposal and are therefore not
included. Cabling and Equipment cannot be quoted until OMNIHOLDINGS IT
SOLUTIONS is provided with a scope of work.
Installation Dates:
To be determined.
CLIENT NAME& CO: OMNIHOLDINGS IT SOLUTIONS:
Please Print Please Print
Signature Signature
, 2009 , 2009
Date Date
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Costs
Implementation Cost:
Flat Rate CleverCare Support Plan. – 18 HRS R 7,200.00
18 AVG PC’s Installation
18 PC’s Audit and Setup
18 CleverCare Agents
Server Setup
Domain Transfer
Backups setup
Firewall Setup
Total Implementation Cost… R 7,200.00
Ongoing Monthly Costs
CleverCare Standard Support Plan maintenance
R 250 per workstation x 18 R 4,500.00
R 1000 / Server Maintenance R 1,000.00
Untangle Firewall
Mail Hosting
R 240.00
ADSL Bandwidth 5Gb
Total Monthly Cost R 5,740.00
Please note:
Ongoing payment is due upfront
All prices Exclude VAT.
Traveling expenses excluded.
Standard Disclaimer: The numbers represented above are to be used as an estimate
for the projects discussed. The above Cost Summary does in no way constitute a
warranty of final price. Estimates are subject to change if project specifications are
changed or costs for outsourced services change before being locked in by a binding
contract.
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