Leadership_Library
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TITLE DESCRIPTION AUTHORS
10 Truths About Leadership Many leaders remember those life- Luongo
changing moments when it suddenly
became crystal clear what had to be
done to reach their organizations'
goals. It wasn‘t until Pete Luongo was
faced with that one epiphany in his life,
a difficult period that required him to
rebalance life‘s priorities and bring a
new understanding to his work, that he
recognized that all results are based
upon behaviors appropriate to the
circumstances. Through this
understanding — that actions are
determined by specific, well-defined
standards — he developed a model for
success, one that is both sustainable
and that allows people to retain their
personal dignity as they pursue their
life plans. In this book, Luongo
illuminates the ten most common
obstacles to success and pairs them
with the ageless principles that help
readers overcome them. His
straightforward advice, based on data
and hard-won experience, provides an
understandable and virtually
guaranteed plan for improvement and
achievement.
Weaving together case studies, Nelson
1001 Ways to Energize Employees
examples, techniques, research
highlights, and quotes from business
leaders, this practical handbook is
packed with suggestions for increasing
employee involvement and
2007 Microsoft Office System Plain Get the fast answers--in full color--that Joyce, Moon
& Simple make learning the new 2007 Microsoft
Office system plain and simple! This no-
nonsense guide helps you learn the
easy way to navigate the latest version
of Office with numbered steps and
concise, straightforward language that
show the most expedient ways to learn
a new skill or solve a problem. You'll
become familiar with the new, easy-to-
use user interface and learn the
essentials for working with Microsoft
Office programs--discovering how to
perform everyday tasks and answer
your own questions quickly. You will
discover how to create documents with
Microsoft Office Word, spreadsheets
with Excel®, and presentations with
PowerPoint®. You'll even get the
basics for designing a publication using
Publisher, creating a Web page with
FrontPage®, sharing information with
SharePoint®, and more. With PLAIN &
SIMPLE, you don't have to wade
through superfluous details. This easy-
to-use book delivers fast, precise
information--exactly how and when you
need it!
2007 Microsoft Office System Step The smart way to learn the latest Microsoft
by Step version of Microsoft Office--one step at
a time! Work at your own pace through
the easy numbered steps, practice files
on CD, helpful hints, and
troubleshooting help to master the
fundamentals of working with Office
2007, including how to navigate the
new user interface. With coverage of
core Office programs, and highlights of
new programs, you will learn how to
create professional-quality documents,
powerful spreadsheets, and compelling
slide presentations. You will also
discover how to get your Web site up
and running, how to take notes
electronically, and how to manage your
e-mail communications and workday.
You'll even step through the
fundamentals of working with Microsoft
InfoPath® forms and collaborating with
Microsoft Office SharePoint®,
Microsoft Office LiveMeeting, and
Microsoft Office Groove. With STEP
BY STEP, you can take just the
lessons you need or work from cover to
cover. Either way, you drive the
instruction--building and practicing the Maxwell
John C. Maxwell combines insights
21 Irrefutable Laws of Leadership
learned from his 40-plus years of
leadership successes and mistakes
with observations from the worlds of
business, politics, sports, religion, and
military conflict.
24-Carrot Manager In this companion volume to their Gostick, Elton
successful Managing With Carrots,
Adrian Gostick and Chester Elton
present a remarkable story of how a
great leader can unleash human
potential--creating success in even the
worst economy. Providing strategies
and solutions for the managers of
today, this book offers answers for
improving employee commitment and
profitability by strategically
acknowledging employee effort. How is
it done? The deceptively simply
answer: with carrots.Plentiful examples
show how to choose the right reward
for each employee, how to time the
giving of a reward to motivate
performance, how to effectively
present rewards, when to give praise in
private and when to make it a public
celebration, and how to motivate
employees to work harder and work
smarter with the company's goals in
30 Seconds that can Change Your An unconventional approach to taking Kaufman
Life A decision-making guide for control of determining your future It
takes only a single, 30-second decision
those who refuse to be mediocre to change your work or personal life for
the better. Getting to that point is what
is more complex. And getting there
depends on the decisions you make
and the context you use to make those
decisions. This book is about getting
ready to make that critical, life-
changing 30-second decision. The
practical, yet rich, guide is based on
solid research, practical experience
and the insight of psychotherapists and
change experts. Use these three
unique templates to frame every
decision you make and calibrate the
value and worth of your
decisions—before and after you make
301 Ways to Have Fun at Work Dave Hemsath and Leslie Yerkes have Hemsath, Yerkes
long believed that work need not be
bland and boring, and that a fun
workplace is truly more productive than
a dull one. To check their theory, they
asked successful businesspeople
worldwide if fun played a part in their
corporate culture--and, if so, how it was
actually manifested in everyday life.
301 Ways to Have Fun at Work is their
lighthearted compendium of the most
useful and creative replies.
7 Habits of Highly Effective People The 7 Habits of Highly Effective Covey
People: Powerful Lessons in Personal
Change was a groundbreaker when it
was first published in 1990, and it
continues to be a business bestseller
with more than 10 million copies sold.
Stephen Covey, an internationally
respected leadership authority, realizes
that true success encompasses a
balance of personal and professional
effectiveness, so this book is a manual
for performing better in both arenas.
His anecdotes are as frequently from
family situations as from business
challenges. Before you can adopt the
seven habits, you'll need to accomplish
Addressing Domestic Violence in what Covey calls a "paradigm shift"--a Lee
Written by a domestic violence
the Workplace specialist, the book‘s 10 chapters
provide valuable insight into the
complexities of dealing with domestic
violence in business. It is
recommended reading for human
resource professionals, managers, and
business owners who want to prevent
an incident through policy and program
development or be ready to intervene
in case of a crisis. It is also a critical
resource for domestic violence
advocates, employment law attorneys,
security personnel, and occupational
health professionals.
ADKAR A model for change in After more than 14 years of research Hiatt
business, government and our with corporate change, the ADKAR
model has emerged as a holistic
community approach that brings together the
collection of change management work
into a simple, results oriented model.
This model ties together all aspects of
change management including
readiness assessments, sponsorship,
communications, coaching, training
and resistance management. All of
these activities are placed into a
framework that is oriented on the
required phases for realizing change
with individuals and the organization.
The ADKAR perspective can help you
develop a "new lens" through which to
Am I the Leader I Need to Be? observe and influence change. You
Are You a Genuine Leader or a Lloyd
Pretender? Are you decisive or a
procrastinator? Are you a positive
influence with a ubiquitous physical
presence, or are you a stealth bomber,
seen only when some negative
feedback needs to be dumped? Are
you excited to develop your associates
or are you threatened by their personal
growth? In short, are you a Genuine
Leader or only a Pretender? Am I The
Leader I Need To Be?, a new book
and DVD by Harold Lloyd, will help you
find the Genuine Leader within you.
Through discussion, examples,
illustrations, exhortations, and
exercises,this book will help improve
your Leadership Quotient (LQ), a
measurement crucial to your success.
This companion DVD presents Harold
Lloyd live at his seminar, Am I the
Leader I Need to Be? . Harold s
knowledge, passion, and enthusiasm
shine through when you watch him at
work with a live audience. The book
and DVD are for everyone in the
organization who manages people, not
just the CEO. They will put everybody
An Overview of Online Learning If you‘re thinking about using online Carliner
learning in your organization, On-Line
Learning will become one of your
greatest planning resources. The
author explains online learning in
simple language, defines basic terms
and concepts, and addresses three
key considerations when planning an
online learning program.
Back of the Napkin The premise behind Roam's book is Roam
simple: anybody with a pen and a
scrap of paper can use visual thinking
to work through complex business
ideas. Management consultant and
lecturer Roam begins with a watershed
moment: asked, at the last minute, to
give a talk to top government officials,
he sketched a diagram on a napkin.
The clarity and power of that image
allowed him to communicate directly
with his audience. From this starting
point, Roam has developed a
remarkably comprehensive system of
ideas. Everything in the book is broken
down into steps, providing the reader
with tools and rules to facilitate picture
making. There are the four steps of
visual thinking, the six ways of seeing
and the SQVID– a clumsy acronym for
a full brain visual work out designed to
focus ideas. Roam occasionally
overcomplicates; an extended case
study takes up a full third of the book
and contains an overload of images
that belie the book's central message
of simplicity. Nonetheless, for forward-
thinking management types, there is
Beyond the Myths and Magic of Many managers believe that effective Murray
Mentoring mentoring is most often the lucky result
of personal chemistry between two
people. But in this book, author Margo
Murray lays that myth to rest. Her
guide gives you all the expert advice,
tools, and case studies you'll need to
harness the power of mentoring.
Building on the solid principles outlined
in the first book, this revised edition
adds examples of mentoring from
recent publications and the author's
client experience. It also includes
international examples. It reveals how
mentoring can maximize employee
productivity and provides information
on how to assess organizational needs
and link them to the mentoring
process. Includes all the information
needed to evaluate the effectiveness of
a mentoring program.
Bringing Out the Best in People The classic bestseller on performance Daniels
management is updated to reflect
changes in today's working
environment. When an employer
needs to know how to gain maximum
performance from employees,
renowned behavioral psychologist--
Aubrey Daniels is the man to consult.
What has made Daniels the man with
the answers? His ability to apply
scientifically based behavioral stimuli to
the workplace while making it fun at the
same time. Now Daniels updates his
ground-breaking book with the latest
and best motivational methods,
perfected at such companies as Xerox,
3M, and Kodak. All-new material
shows how to: create effective
recognition and rewards systems in
line with today's employees want;
Stimulate innovations and creativity in
new and exciting ways; overcome
problems associated with poorly
educated workers; motivate young
employees from the minute they join
the workforce.
Business Leaders & Success What made Nike cofounder Bill O'Neil
Bowerman push forward when shoe
companies badly rejected his
revolutionary sneaker design? How did
eBay founder Pierre Omidyar see what
everyone else missed? Business
Leaders & Success answers these
questions and more as it examines
how 55 innovators reached the
pinnacle of success in the competitive
business arena.
Carrot Principle The Carrot Principle illustrates that the Gostick, Elton
relationship between recognition and
improved business results is highly
predictable--it's proven to work. But it's
not the employee recognition some of
us have been using for years. It is
recognition done right, recognition
combined with four other core traits of
effective leadership. Gostick and Elton
explain the remarkably simple but
powerful methods great managers use
to provide their employees with
effective recognition, which all
managers can easily learn and begin
practicing for immediate results. Great
Carrots and Sticks Unlock the recognitionlose weight if time--it can be Ayres
Could you doesn't take you put
Power of Incentives to Get Things $20,000 at risk? Would you finally set
up your billing software if it meant that
Done your favorite charity would earn a new
contribution? If you‘ve ever tried to
meet a goal and came up short, the
problem may not have been that the
goal was too difficult or that you lacked
the discipline to succeed. From giving
up cigarettes to increasing your
productivity at work, you may simply
have neglected to give yourself the
proper incentives. In Carrot and Sticks,
Ian Ayres, the New York Times
bestselling author of Super Crunchers,
applies the lessons learned from
behavioral economics—the fascinating
new science of rewards and
punishments—to introduce readers to
the concept of ―commitment contracts‖:
an easy but high-powered strategy for
setting and achieving goals already in
use by successful companies and
individuals across America.
Catch A Fishmonger's Guide to In consultant Cyndi Crother's Catch! Crother
Greatness the fabled Pike Place Market
fishmongers in Seattle explain a
shared philosophy of work and life in
their own words. The author's work as
anthropologist--she interviewed and
flung fish with 17 crew members--
allows her to translate their inside jokes
and shoutouts into habits of mind to
"transform ordinary into great." Crother
manages to keep Piscean puns to a
minimum (stop floundering, how to get
off the hook) and skillfully applies the
principles of mind-over-matter cognitive
psychology. Several phrases are key.
Defining and Delivering expression
"It's all over here," is an Successful of Kaufman
Change, Choices, and
Consequences Professional Practice Series Change,
Choices and Consequences: A Guide
to Mega Thinking and Planning By
Roger Kaufman, PhD, CPT The
decision about where an organization
should be headed couldn't be more
basic. Yet many organizations - both
public and private - have fuzzy
statements of purpose. How about
yours? Do you know where you are
headed? Is it the right place to go?
Learn how to be proactive by defining
and justifying where you should head
before deciding how to get there. To
help you in the process, this book
introduces the concepts and tools
underlying "mega thinking and
planning." In 10 chapters, the author
details three fundamentals for defining
Coaching Yourself to Leadership Let a highly successful business coach O'Brien
transform your work life Coaching
Yourself to Leadership: 5 Key
Strategies for Becoming an Integrated
Leader Ginny O‘Brien What would
happen if a respected business coach
gave you a new model for leadership
that could help you achieve the
happiness, productivity and fulfillment
at work you so desire? It would change
your life. That‘s exactly what author
Ginny O‘Brien has done. She‘s a
certified business coach who draws on
an approach she‘s used successfully
for years in her practice to develop
effective leaders. It integrates
competencies from three domains of
leadership—self, work and
others—and emphasizes both
masculine and feminine elements of
strength. O‘Brien‘s themes—be
authentic, visionary, emotionally
intelligent, an assertive communicator
and connected to others through
relationships and alliances—are
covered in-depth in separate chapters.
Exercises, tools and specific guidance
are also provided to help you turn the
Communicate with Confidence! How Say The Right Thing-In Any Business Booher
or Social Situation! Each year
to say it right the first time and every
thousands of executives pack Dianna
time Booher's seminars to learn to express
themselves more clearly and
confidently at work and at play. Now
this master communicator has distilled
over 600 of her proven speaking and
listening tips into a single fast-access
primer-one that can help you think on
your feet, organize your ideas for
impact, build credibility and loyalty, and
instantly answer questions from
customers... bosses... coworkers...
even your spouse! With Communicate
With Confidence You'll develop the skill
to: win people over to your ideas; hold
your own in meetings; give-and get-
advice; say "No" without hurt feelings;
criticize without crippling; resolve
conflicts without blows; respond to
insults and abuse; talk across gender
line-and more!
Conquer the Brain Drain 52 Creative Are you using your creative energy to Moreo, Carmichael
Ways to Pump Up productivity make your business more successful?
Conquer the Brain Drain is about
tapping into the creative wellspring we
all possess. If you‘re on a team – or
especially if you manage one –
learning to think creatively and
teaching others to do so will boost
productivity, improve morale and
inspire your team to greater success.
Short deadlines, downsizing, increased
expectations and the need to do more
with less all contribute to ―status quo‖
thinking. Solving business problems
and generating new ideas and
strategies can‘t be accomplished using
the same old brain-draining methods. If
you keep doing what you‘ve always
done, you‘ll keep getting the same old
results. If you want to build an
innovative, creative, problem-solving
Credibility How Leaders Gain and Behavioral savants Kouzes and Posner Peters
Lose It, Why People Demand It ( The Leadership Challenge ) here
provide philosophical and practical
guidance for business executives at a
time when computers, consultants,
coproduction and ever-growing
employee empowerment leave less for
managers to do. Unsurprisingly, the
authors place honesty, competence
and a talent to inspire ("a set of values
that can be learned") at the core of
effective leadership. From a
penetrating survey of business
methods and employee attitudes
worldwide, Kouzes and Posner
pinpoint future trends--e.g., more
authority for customer contact
personnel--in a logical, integrated and
symbiotic organizational plan to
replace a now-outdated omnipotent-
boss system. Unfortunately, a
hucksterish title and an introductory
essay on "credibility" do a disservice to
this broad and serious work's potential
Crucial Conversations Book & "Crucial" conversations are Patterson, Grenny,
Toolkit interpersonal exchanges at work or at McMillan, Switzler
home that we dread having but know
we cannot avoid. How do you say what
needs to be said while avoiding an
argument with a boss, child, or
relationship partner? Crucial
Conversations offers readers a proven
seven-point strategy for achieving their
goals in all those emotionally,
psychologically, or legally charged
situations that can arise in their
professional and personal lives. Based
on the authors' highly popular
DialogueSmart training seminars, the
techniques are geared toward getting
people to lower their defenses, creating
mutual respect and understanding,
increasing emotional safety, and
encouraging freedom of expression.
Among other things, readers also learn
about the four main factors that
characterize crucial conversations, and
they get a powerful six-minute mastery
technique that prepares them to work
through any highimpact situation with
confidence.
Cubicle Commando Cubicle Commando is an extraordinary Messenger, Liew
book that arms intrapreneurs (internal
entrepreneurs) with remarkable
thinking and techniques they can use
to help their companies innovate. It is
designed to assist these enormously
creative and intelligent
individu¬als who want to make
a difference within their companies but
are struggling to translate their ideas
into action. Cubicle Commando helps
them work most effectively within the
existing structures, systems, resources
and realities of a corporation. Cubicle
Commando ultimately serves the best
interests of those
corpora¬tions who are serious
about leapfrogging their competitors
through frequent innovation. Unlike
many in the business genre, this
beautifully presented book features
192 full colour pages of creative
concepts to inspire and ignite the
passion in individuals and corporations.
Culprit & The Cure Why lifestyle is Once you understand why your current Aldana
the culprit behind America's poor lifestyle is causing poor health and see
what is meant by good nutrition and
health physical activity, you will be more ready
to change your behaviors. By learning
how to change, you start on the road to
better health. Dr. Aldana gleaned
research from around the globe
covering the areas of diet, disease,
lifestyle, and healthy behaviors to
provide a practical guide to making the
changes science has proven will lead
to better health and longer life. In an
entertaining, easy to understand, and
convincing manner, The Culprit and the
Cure presents the evidence, makes
recommendations, and provides
strategies to help even the least
disciplined achieve a better quality of
life. Individuals gain an understanding
of why good nutrition and physical
activity are vital to long-term health and
preventing chronic diseases, making it
easier to implement the book‘s
strategies for effective, permanent
lifestyle changes.
Customer Services Intervention Are you struggling everyday to turn Martin, Tulgan
front-line people into great service
teams? Do you feel a sense of urgency
about improving customer service? It's
time for an intervention. The Customer
Service Intervention offers a practical
step-by-step program that will teach
you how to quickley assess the
effectiveness of your staff...launch an
intervention to keep your staff service
savvy...and seize opportunities
everyday to improve the quality of
every customer interaction. Are you
willing to stop and evaluate yourself,
your team and each team member?
Make personnel changes and adjust
future hiring criteria? Spend
Dealing with Darwin How Great "Innovation" is one of the great Moore
Companies Innovate at Every Phase buzzwords of management theory, but
this treatise accords it a thoroughgoing
of their Evolution analysis. Management consultant
Moore, author of the bestselling
Crossing the Chasm, argues that
companies can escape the marginless
hell of commodity and price
competition only through innovations
that differentiate their products from
their competitors' in the minds of
consumers. He elaborates a taxonomy
of 15 "innovation types," from
"disruptive" breakthrough technologies
like Apple's iTunes to more mundane
marketing innovations like hiring a
sports superstar to endorse athletic
shoes. Unlike many business futurists,
Moore doesn't exalt innovation for its
own sake, insisting it must be tied to
concrete business goals. To help
companies determine the right-and
wrong-strategies for innovation, he
develops an analytical framework that
distinguishes emerging from mature
market categories and "complex
systems" companies that sell pricey
customized projects to a few
The business meeting—a necessary Patrick Lencioni
Death by Meeting
evil or a vital and invigorating
component of running an organization?
According to management consultant
Lencioni (The Five Temptations of a
CEO), meetings should fit the latter
description, but more often than not, he
says, they don't. Lencioni's message
comes across loud and
clear—meetings should be interactive,
not passive, and they should be
structured (i.e., issues of immediate
importance should be discussed in
"weekly tactical" meetings, and issues
that will fundamentally affect the
business should be addressed in
"monthly strategic" meetings).
Decision Making The Harvard Business Review Harvard Business
Paperback Series is designed to bring Review
today's managers and professionals
the fundamental information they need
to stay competitive in a fast-moving
world. From the preeminent thinkers
whose work has defined an entire field
to the rising stars who will redefine the
way we think about business, here are
the leading minds and landmark ideas
that have established the Harvard
Business Review as required reading
for ambitious businesspeople in
organizations around the globe.
Harvard Business Review on Decision
Making will help people at all levels
understand the fundamental theories
and practices of effective decision
making so that they can make better
decisions in their personal and
professional lives.
Developing the Leader Within you Few of us are natural-born leaders, Maxwell
according to John C. Maxwell, author
of Developing the Leader Within You.
Fortunately though, "the traits that are
the raw material of leadership can be
acquired," he promises. "Link them up
with desire and nothing can keep you
from becoming a leader. This book will
supply the leadership principles. You
must supply the desire." True to his
words, Maxwell offers a detailed and
inspiring primer on becoming a leader.
Developing Your Emotional Ever noticed how emotions—yours and SkillPath Seminars
Intelligence DVD others‘—can spin out of control in the
workplace? Ever wished you could stay
emotionally centered, positive and
productive—no matter how difficult the
people and situations are around you?
If you answered ―yes,‖ this new audio
conference can literally change your
life! Discover how to gain emotional
self-control to improve your
performance, relationships, overall
happiness—everything in your life.
Enroll now and learn the astonishing
changes that can occur in your life
when you develop your ―emotional
intelligence.‖ This audio conference will
teach you how to accept criticism
without lashing back, talk about
disagreements instead of stuffing your
feelings and recognize and deal with
self-defeating communication habits.
You‘ll be amazed at the refreshing
ideas, techniques and solutions you‘ll
learn—and how they empower you to
tackle life‘s challenges with a new
sense of discipline. Even better, you‘ll
use them in both your personal and
professional life … forever! Merriam-Webster
Dictionary
Dream Manager The business statistics are astounding: Kelly
high percentages of detached, ready-to-
exit employees; soon-to-occur
vacancies among top executive and
middle-manager ranks; and a growing
chasm between employees and the
organizations they work for. From
Gallup to corporate human resources
gurus, myriad solutions have been
proposed. Yet Kelly, consultant and
author (The Rhythm of Life, 1999; The
Seven Levels of Intimacy, 2005,
among others), proffers an idea that
seems simple to implement. His
philosophy is that organizations can
only become best versions of
themselves if their employees can
realize that same opportunity. Center
stage is the Dream Manager, an
individual (or group) devoted to helping
workers achieve personal life goals.
His fictional parable plays out the story
of Admiral Janitorial Services, a
cleaning company plagued with
extraordinarily high turnover. Presto
digito! Within months of hiring a Dream
Manager, employees stayed. Profits
Eat That Frog! 21 Great Ways to increased—and customers for
21 most effective methods clamored Brian Tracy
Stop Procrastinating conquering procrastination and
accomplishing more.
Employees First, Customers Second In this candid and personal account, Harvard Business
Vineet Nayar—HCLT‘s celebrated Press
CEO—recounts how he defied the
conventional wisdom that companies
must put customers first, then turned
the hierarchical pyramid upside down
by making management accountable
to the employees, and not the other
way around.
Empowered It talks about how empowered Harvard Business
customers place demands on Review Press
companies, and how it takes
empowered employees -- highly
empowered and resourceful
operatives, or HEROes -- to fight back.
It's a nice introduction to the HERO
Compact between HEROes, IT, and
Management, as well.
Empowerment Takes More Than A Empowerment Takes More Than a Blanchard, Carlos,
Minute Minute tells the story of a young Randolph
manager whose attempts to turn his
troubled company around through
traditional top-down, command-and-
control management are failing.
Reluctantly, he contacts an expert in
empowerment, even though he feels
like he's already tried that too. Step by
step, the expert helps him understand
why his past and present efforts have
fallen short and exactly what he needs
to do to create an empowered
workforce. The process as it unfolds is
complex, paradoxical and
counterintuitive -but well worth the
Energy Bus The Energy Bus, an international best Gordon
seller by Jon Gordon, takes readers on
an enlightening and inspiring ride that
reveals 10 secrets for approaching life
and work with the kind of positive,
forward thinking that leads to true
accomplishment - at work and at
home. Jon infuses this engaging story
with keen insights as he provides a
powerful roadmap to overcome
adversity and bring out the best in
yourself and your team. When you get
on The Energy Bus you‘ll enjoy the ride
Ethical Leadership: Rebuilding Trust How do you resolve the ethical and Bellingham
in Corporations moral dilemmas that arise in your life?
Can you identify, articulate, and defend
the ethical principles that govern and
influence your ethical and moral
decision-making? What ethical type
are you? The Ethical Type Indicator will
enable you to discover the answers.
This self-scoring personal assessment
instrument measures the extent to
which you prefer and use six ethical
philosophies when confronted with an
ethical dilemma.
Everyday Greatness Best-selling author Stephen Covey Covey
and Reader's Digest have joined
forces to produce an extraordinary
volume of inspiration, insight, and
motivation to live a life of character and
contribution. The timeless principles
and practical wisdom along with a "Go-
Forward Plan" challenge readers to
make three important choices every
day: 1. The Choice to Act - your
energy, 2. The Choice of Purpose -
your destination, 3. The Choice for
Principles - the means for attaining
your goals.
Evolutionary Leadership Dynamic Susan Annunzio's eLeadership is Annunzio
Ways to Make Your Corporate designed for savvy Old Economy
managers who recognize that things
Culture Fast & Flexible like telecommuting and T-1 lines are in
their futures, but who aren't exactly
sure how to integrate such aspects of
the techno-revolution into their
organizations without sacrificing control
and their current positions. Change-
management specialist Annunzio says
that established structures and cultures
must first be transformed, and the key
is a flexible but fast-paced leadership
style rooted in a five-step process that
"will show you how to attack your
environmental problems, how to model
and encourage the right behavior, and
how to make your words and actions
match--so you can speed up your
organization, inspire your young,
cynical, or dispirited employees, and
move forward into the New Economy."
The crux of her plan is the 20/60/20
Rule, which calls for using the top 20
percent of a workforce to influence the
middle 60 percent and diminish the
power of the bottom 20 percent. In
detailing this and other principles (Ask
Absolutely anybody can learn Excel
Excel 2007 Essential Skills DVD
2007 using this DVD ROM. You will be
gently introduced to all of Excel‘s most
important features. Everything is
explained clearly, slowly and simply,
from the very beginning. While the
DVD has been designed as a stand-
alone product, it is also available as a
300 page low-cost book (of the same
name). Many learners find it useful to
use the two together. The book also
provides a useful indexed reference to
keep by your computer once you‘ve
learned Excel.
Executive Book Summary Aug 2006
CD
Executive Book Summary July 2006
CD
Executive Book Summary June 2006
CD
Executive Book Summary May 2006
CD
Executive Book Summary Sept 2006
CD
Extraordinary Coach Imagine your workplace filled with Zenger, Stinnett
curious, creative, committed
employees. People who take initiative,
who are fearless decision makers, who
―own‖ their work. With the right
coaching system in place, this dream
will soon become reality. With The
Extraordinary Coach, leadership guru
Jack Zenger and coaching expert
Kathleen Stinnett deliver an entire
toolbox for coaching your organization
to success. While other such books
simply tell you how to coach, The
Extraordinary Coach uses companion
videos (at www.zengerfolkman.com),
worksheets, checklists, sample
questions, and the latest research fi
ndings to provide a fullimmersion
course on becoming the kind of coach
who brings dramatic changes to an
organization.
Face-to-Face Communications Managers are under increasing Harvard Business
pressure to deliver better results faster School
than the competition. But meeting
today's tough challenges requires
complete mastery of a full array of
management skills, from
communicating and coaching to public
speaking and managing people. The
Results-Driven Manager series is
designed to help time-pressed
managers hone and polish the skills
they need most. Concise, action-
oriented, and packed with invaluable
strategies and tools, these timely
guides will help managers improve
their job performance today-and give
them the edge they need to become
the leaders of tomorrow.
First Line of Defense A Guide to The First Line of Defense examines Dobrich, Dranoff
Protecting Yourself Against Sexual sexual harassment by relating a
harassment story in narrative style,
Harassment from beginning to end. This is not a
"how to" book in the traditional sense
but rather an exploration of the
psychology of harassment. The book
considers the viewpoint of the
harassed, the harasser, co-workers,
the "whistleblower" and the boss; it
lends insight into the effect of
harassment on all concerned.
First-Time Manager In the working world, top performers Belker, Topchik
are regularly rewarded with promotions
to management--whether they are
prepared for the advancement or not.
Loren Belker's bestselling primer on
supervisory skills, The First-Time
Manager, has long offered clear advice
on leadership, motivation, discipline,
and other tricks of the trade that are
required of anyone in a supervisory
position. Now in its fourth edition, the
book features 11 new chapters that
add an even more contemporary slant
to his proven recommendations.
First-Time Supervisor's Survival After being promoted, most new Fuller
Guide supervisors quickly discover the
difficulties and challenges of managing
other people. This practical guide helps
first-time supervisors master the
problems and challenges they will face
in their new position. Starting with
advice on overcoming the initial fears
and anxieties of supervising others, the
guide shows readers how to: establish
authority and gain worker co-operation;
work with other supervisors; delegate
effectively and follow up on
assignments; and deal with job
performance issues and disciplining
workers.
Fish For Life DVD There's a new FISH! in the pond! Lundin,
Here's a brilliant parable for everyone Christensen, Paul
who wants to lead a fuller, happier life
illions of business people have already
used the bestselling FISH! books to
improve the way they work. Now, the
authors turn their attention to life's daily
personal challenges, helping readers
deal with them simply and effectively.
By applying the FISH! principles of
Play, Make Their Day, Choose Your
Attitude, and Be Present, FISH! for Life
shows readers how to confront life's
issues and to reach their full potential.
With advice on such life issues as
weight loss, personal finance, and
relationships, the book is a road map
for achieving personal happiness and
well-being in all areas of life. After all,
life shouldn't be work.
Fish Sticks In this third installment in the popular Lundin,
Fish! series, the authors examine Christensen, Paul
change as a necessary, ongoing
process that should never stop--at
least not if one wants to keep the
workplace vital and fully alive. Using a
fictitious sushi restaurant as an
example, this fable examines the three
principles that Lundin, Christensen,
and Paul believe are necessary for
continuing success: Find It ("it" being
each employee's personal vision of the
business), Live It, and Coach It.
Readers of the authors' previous books-
-Fish! A Remarkable Way to Boost
Morale and Improve Results and Fish!
Tales--should find its familiarity
comforting. For those new to the
series, this standalone volume is easy
Fish Tales Fish! Tales is Stephen C. Lundin, John Lundin,
Christensen, and Harry Paul's follow- Christensen, Paul
up to Fish!--their enormously popular
fable that draws lessons aimed at
combating dysfunctional workplaces
from the happy fishmongers at
Seattle's Pike Place Market. In Fish!
Tales the authors show how these
lessons were put into practice at
businesses both big (a major hospital
and long-distance carrier) and small (a
local car dealership and roofing
company). Anyone who enjoyed Fish!
(or, for that matter, Who Moved My
Cheese?) or is looking for a
motivational tool to help energize their
own workplace, should find this short,
upbeat primer worthwhile.
Fish! A Remarkable Way to Boost Here's another management parable Lundin,
Morale and Improve Results that draws its lesson from an unlikely Christensen, Paul
source--this time it's the fun-loving
fishmongers at Seattle's Pike Place
Market. In Fish! the heroine, Mary Jane
Ramirez, recently widowed and mother
of two, is asked to engineer a
turnaround of her company's troubled
operations department, a group that
authors Stephen Lundin, Harry Paul,
and John Christensen describe as a
"toxic energy dump." Most reasonable
heads would cut their losses and move
on. Why bother with this bunch of
losers? But the authors don't make it
so easy for Mary Jane. Instead, she's
left to sort out this mess with the help
of head fishmonger Lonnie. Based on
a bestselling corporate education
video, Fish! aims to help employees
find their way to a fun and happy
workplace. While some may find the
story line and prescriptions--such as
"Choose Your Attitude," "Make Their
Day," and "Be Present"--downright
corny, others will find a good dose of
worthwhile motivational management
techniques. If you loved Who Moved Charthouse
FISH! Video
Learning
Five Dysfunctions of a Team Once again using an astutely written Lencioni
fictional tale to unambiguously but
painlessly deliver some hard truths
about critical business procedures,
Patrick Lencioni targets group behavior
in the final entry of his trilogy of
corporate fables. And like those
preceding it, The Five Dysfunctions of
a Team is an entertaining, quick read
filled with useful information that will
prove easy to digest and implement.
This time, Lencioni weaves his lessons
around the story of a troubled Silicon
Valley firm and its unexpected choice
for a new CEO: an old-school manager
who had retired from a traditional
manufacturing company two years
earlier at age 55. Showing exactly how
existing personnel failed to function as
a unit, and precisely how the new boss
worked to reestablish that essential
conduct, the book's first part colorfully
illustrates the ways that teamwork can
elude even the most dedicated
individuals--and be restored by an
insightful leader. A second part offers
details on Lencioni's "five dysfunctions"
(absence of trust, fear of conflict, lack
Five Temptations of a CEO A Imagine running into the ultimate Lencioni
Leadership Fable management mentor late one night on
an otherwise deserted commuter train,
and walking away from the strange
encounter with an encapsulated guide
to success in the corporate world.
That's exactly what screenwriter and
business coach Patrick Lencioni has
done in The Five Temptations of a
CEO: A Leadership Fable, placing his
tale in an easy-reading and thought-
provoking kind of self-help novel.
Designed to be read in a single sitting,
this book uses the unexpected meeting
between troubled high-tech honcho
Andrew O'Brien and a mysterious old
man named Charlie to explore a series
of common traps that can unwittingly
ensnare any hard-driven executive.
Lencioni hones in on the five
"temptations" of the workplace: desires
to jealously guard career status,
consistently remain popular with
subordinates, unfailingly make correct
decisions, constantly strive for an
atmosphere of total harmony, and
always appear invulnerable. A
In this unique book, Dr. events and
Framed! Solve an Intriguing Mystery discussion of the story'sHari Singh—a Singh
and Master how to make Smart noted business professor—uses an
engrossing fictional setting to make the
Choices concepts of decision-making
interesting and easy-to-absorb. The
book consists of 20 chapters in which a
murder mystery unfolds. You‘ll learn
the importance of using both your mind
and your heart or intuition in making
decisions. The foundation of the novel
consists of seven critical concepts that
are introduced and applied in the
mystery.
From Budgets to Balance Sheets A One in a series of how-to business Knapp
Managers Introduction to Finance guides, From Budgets to Balance
Sheets shows managers how to
understand financial reports and use
that information to create budgets and
set goals for performance.
Get Everyone In your Boat Rowing Learning to lead others is the critical Boylan
in the Same Direction skill for today's managers. Every day,
you are challenged to lead-to get
others to work at your direction towards
your organizations goals. Get Everyone
in Your Boat Rowing in the Same
Direction offers proven, easily
understood, step-by-step instruction in
how to get others to follow you.
Whether you have to lead, hope to
lead, or need to create change in your
organization, the advice it offers is
Get Weird 101 Innovative ways to This book is chock full of practical get- Putzier
make your company a great place to to-the-point ideas that will instantly
have a positive impact on your ability to
work attract, retain, motivate, train,
recognize and even get employees to
return to your company who have left,
without spending more money. You
gotta get a little weird, if you wanna
make a difference!
Getting Naked A business fable Written in the same dynamic style as Lencioni
about shedding the three fears that his previous bestsellers including The
Five Dysfunctions of a Team, Lencioni
sabotage client loyalty illustrates the principles of inspiring
client loyalty through a fascinating
business fable. He explains the theory
of vulnerability in depth and presents
concrete steps for putting it to work in
any organization. The story follows a
small consulting firm, Lighthouse
Partners, which often beats out big-
name competitors for top clients. One
such competitor buys out Lighthouse
and learns important lessons about
what it means to provide value to its
clients.
Give 'em the Pickle Give'em the Pickle! is the ultimate Farrell
customer service book. It contains
entertaining stories and practical ideas
that will enable the reader to take such
good care of customers that they'll
utter those three magic words, "I'll be
Good to Great Five years ago, Jim Collins asked the Collins
question, "Can a good company
become a great company and if so,
how?" In Good to Great Collins, the
author of Built to Last, concludes that it
is possible, but finds there are no silver
bullets. Collins and his team of
researchers began their quest by
sorting through a list of 1,435
companies, looking for those that
made substantial improvements in their
performance over time. They finally
settled on 11--including Fannie Mae,
Gillette, Walgreens, and Wells Fargo--
and discovered common traits that
challenged many of the conventional
notions of corporate success. Making
the transition from good to great
doesn't require a high-profile CEO, the
latest technology, innovative change
management, or even a fine-tuned
business strategy. At the heart of those
rare and truly great companies was a
corporate culture that rigorously found
and promoted disciplined people to
think and act in a disciplined manner.
Peppered with dozens of stories and
Ken Blanchard the Sheldon not so
Gung Ho! Turn on the People in Any examples from andgreat andBowles, Blanchard, Bowles
Organization co-authors of the New York Times
business bestseller Raving Fans, are
back with Gung Ho! Here is an
invaluable management tool that
outlines foolproof ways to increase
productivity by fostering excellent
morale in the workplace. It is a must-
read for everyone who wants to stay on
top in today's ultra-competitive
business world.
Guts! Companies that blow the The recent corporate scandals and Freiberg
doors off business-as-usual layoffs may have damaged the public's
trust in business, but corporate
consultants Kevin and Jackie Freiberg
could well restore some of that lost
confidence with their inspiring
descriptions of "gutsy leaders" who
"have dismantled fear-based
management and replaced it with
heart, soul, discipline, loyalty, humor-
and long-term record profits." Mostly
men and a few women, the leaders in
this round-up include James Blachard,
CEO of Synovus Financial, and
Colleen Barret, president and CEO of
Southwest Airlines-a company that the
Freibergs explored in depth in their first
book Nuts!: Southwest Airlines' Crazy
Recipe for Business and Personal
Success (1996). A model of employee-
manager relations, Southwest didn't lay
off a single person after 9/11, and it
met its employee profit-sharing and
savings plans and even opened new
flight routes, all while increasing its
share of the U.S. domestic market by
about 25 percent. Among the
Sooner or other examples are the
Freibergs' later every supervisor must Brounstein
Handling The Difficult Employee
deal with a difficult employee. This
book helps managers understand why
performance problems occur, and how
to resolve them. It includes a six-step
intervention model, and a thorough
discussion of discipline and termination
procedures.
Heroz Empower Yourself, Your "I hate Mondays." "They say I'm Byham, Cox
Coworkers, Your Company responsible, but my boss makes all the
decisions." "We're supposed to work
as a team, but everybody's out for
themselves." Sound familiar? You don't
have to take it anymore! In HeroZ,
you'll actually have fun learning how to
survive and even thrive in today's work
world. Step-by-step techniques--proven
by thousands of companies around the
globe--show you how to make
meaningful decisions, measure your
progress, and work efficiently in teams.
By the time you finish reading HeroZ,
you'll feel that you control your job, not
that your job controls you. Millions of
leaders have been energized by its
bestselling predecessor, Zapp!: The
Lightning of Empowerment. The Wall
Street Journal declared that "Zapp!
helped redefine the genre" of business
books. Fortune magazine's reviewer
raved, "I couldn't put it down." Now,
with HeroZ, you can restore meaning
and purpose to your work life and
make a real difference--no matter
where you fall on the organizational
Hire the Best And Avoid The Rest You willl discover how to hire the best Mercer
when you use this top-selling book on
how to evaluate job applicants.
Managers find this book so wonderfully
useful that the book is in its 13th
printing! You will learn all this and
more: 3 key ways to predict if an
applicant will succeed (or fail) if you
hire the person 6 essentials of how to
hire then best 4 legal rules you must
know as you hire the best 1 absolute
best interview method to makes
applicants reveal what they truly are
like Checklist to pinpoint your ideal
candidate s qualifications Great
interview questions you can ask...and
how to interpret answers 2 Pre-
Employment Tests with superb ability
to predict if it is worth hiring an
applicant 1 incredible method to
weasel a reference check from an
applicant s ex-boss 4 step formula to
calculate your profit improvement &
How Full Is Your Bucket? In this brief but significant book, the Rath, Clifton
authors, a grandfather-grandson team,
explore how using positive psychology
in everyday interactions can
dramatically change our lives. Clifton
(coauthor of Now, Discover Your
Strengths) and Rath suggest that we
all have a bucket within us that needs
to be filled with positive experiences,
such as recognition or praise. When
we're negative toward others, we use a
dipper to remove from their buckets
and diminish their positive outlook.
When we treat others in a positive
manner, we fill not only their buckets
but ours as well. The authors illustrate
how this principle works in the areas of
business and management, marriage
and other personal relationships and in
parenting through studies covering a
40-year span, many in association with
the Gallup Poll. While acknowledging
that most lives have their share of
misfortune, the authors also make
clear that how misfortune affects
individuals depends largely on their
level of positive energy and
confidence. The authors also
Boothman enthusiastically shares Boothman
How to Connect in Business in 90
Seconds or Less strategies for establishing rapport,
building interpersonal relationships,
gaining a competitive edge, and
making favorable impressions.
HR Optimization From Personnel Elevate the role of HR to a truly Bellingham
Administration to Human and strategic position in your organization
Does your organization need more
Organizational Capital Development than compliance and reporting from
HR? Are you being challenged to add
value, act as a strategic partner and
develop individual and organizational
capabilities? Even if your organization
only needs personnel administration,
are you optimizing that role? Whatever
your organizational reality, this book
provides a practical blueprint for HR
transformation—and a framework for
ongoing analysis and development.
Now you and your colleagues can
meet changing demands and grow as
HR professionals.
Human Resources and the Law The Complete Guide to Human Shilling
Resources and the Law offers fast,
dependable, plain-English legal
guidance for HR-related situations from
ADA accommodation, diversity training,
and privacy issues to hiring and
termination, employee benefit plans,
compensation, and recordkeeping. It
brings you the most up-to-date
information as well as practical tips and
checklists in a well-organized, easy-to-
use resource
Inner Work of Leaders For psychologists Wenet and Mackoff, Mackoff, Wenet
leadership is not a role or a set of
strategies. "Instead," they argue, "it is a
point of view that begins with the inner
work of integrating and translating past
relationships and experiences into
powerful habits of mind." In this
intriguing if flawed volume, the authors
demonstrate how successful business
people use "inner work" (a process of
directing their reactions to complex and
challenging situations) to overcome
obstacles and advance their careers.
Drawing on interviews with 65
successful executives in many different
fields, they provide profiles that show
how each person's family influences,
role models and life experiences have
affected their ability to perform this
inner work. For example, Shelley
Lazarus, the CEO of advertising giant
Ogilvie & Mather, exemplifies the habit
of "attunement" to others' strengths.
Lazarus, who credits her parents for
cherishing her individuality, aims to
make employees feel "at home." She
once let a creative director work from
his Texas ranch because that's where
Inside the Magic Kingdom Those who worry that corporations Connellan
have become excessively big and
powerful must still admit that firms
such as McDonald's, Wal-Mart, and
Disney have got at least one thing
right. They know how to keep the
customer satisfied and coming back for
more! Connellan, a senior principal in a
consulting firm specializing in customer
loyalty and coauthor of Sustaining
Knock Your Socks Off Service (1993),
holds up Disney in particular as
exemplary. Here he re-creates a
fictional visit to Disney's Magic
Kingdom to bring to life examples of
the customer service concepts Disney
practices. Connellan was neither
encouraged nor authorized by Disney
management to write this book, but he
did attend a Disney University seminar
in Lake Buena Vista, Florida, to learn
more about the "Disney approach to
leadership, people management, [and]
service quality."
Interviewing and Hiring Top This book is for individuals with training Ennis
Performers responsibilities who are looking for
tools to help their managers,
supervisors, and/or team leaders
interview, hire, and retain top
performers. If you or someone in your
hiring system has limited experience in
interviewing and hiring, this book will
help you and your organization to be
more proficient in hiring practices.
Juice The Creative Fuel that DrivesJuice juxtaposes the stories of classic Schwartz
World-Class Inventors inventors with a new breed of
innovators, such as hypersonic sound
inventor Woody Norris, genomics
pioneer Lee Hood, mechanical whiz
Dean Kamen, business systems
inventor Jay Walker, and biomimicry
trailblazer James McLurkin. Schwartz
reveals the brilliant strategies-such as
crossing knowledge boundaries,
visualizing results, applying analogies,
and embracing failure-that enable
inventors to transform improbable
ideas into reality. We learn, for
example, how a connection between
slot machines and pill-bottle caps might
improve the world of preventive
medicine; how mud and weeds are
being used to help carry a nation out of
poverty; and how the development of a
diagnostic nanochip could extend
human lifespans.
Just Add Management Seven Steps Just Add Management gives managers Dibachi
to Creating A Productive Workplace the tools and techniques they need to
provide the "adult supervision" that
and Motivating Your Employees in transforms the knowledge workplace
Challenging Times from an expensive playground for
overgrown kids into a profit center that
powers progress, promotes
productivity, and achieves
enterprisewide objectives on time and
on budget.
Just in Time Leadership Just in Time Leadership is a highly Tulgan
innovative approach to management
founded on extensive, timely research.
The basic assumption of Just in Time
Leadership is quite simple: the new
economy will increasingly demand that
companies move beyond static long-
term staffing models toward a more
fluid model; in response, most
successful companies will organize
themselves around small core groups
of longer-term employees and rely on
large fluid talent pools. For managers,
this will mean drawing on the fluid
talent pool as needed to staff projects,
tasks, and responsibilities;
consequently, a whole range of
management practices will undergo
Knowledge Management If you‘re ready to start the knowledge Curley, Kivowitz
management process in your
organization, this book provides a
practical plan and roadmap. You‘ll walk
through all the stages—assessment,
planning, deployment, and
evaluation—and gain specific action
steps for putting it all together to
expand your core competency and win
competitive advantage.
Launching A Leadership Revolution Brady and Woodward offer a detailed Brady, Woodward
examination of what defines a leader,
the qualities necessary to fulfilling the
role and the common path previous
leaders have traveled toward achieving
personal greatness. Initially self-
published, this effort follows up the
duo's earlier bestselling effort, Leading
the Consumer Rebellion. Contending
that each of us has a natural wellspring
of talent and ability buried within and
will eventually be thrust into a moment
requiring leadership skills, they lay the
groundwork for being prepared to
perform when that opportunity arises.
The leadership concepts are
strengthened by anecdotes like one
involving the New England Patriot's
quarterback Tom Brady, who led his
team to three Super Bowl wins despite
a resounding lack of confidence in his
ability to do so. But quotes on
leadership from sources as diverse as
Mark Twain and golfer Tiger Woods,
often three and four to a paragraph,
can get distracting. The authors also
occasionally get carried away with
charting their concepts and awkward
Leadership and Self-Deception Arbinger Institute
Leaders and Self-Deception Getting
out of the Box introduces readers to an important new
idea in organizational thinking. It shows
how the problems that typically prevent
superior performance in organizations
are the result of a little-known problem
called "self- deception."
Leader's Communication Toolkit You need the indispensable Leader‘s Stewart-Gross
Communication Toolkit—your key to
communicating with confidence,
competence and enthusiasm in today‘s
business environment. It‘s packed with
up-to-date tips on how leaders,
managers, team members and
employees can select the appropriate
method of communication for their
message and audience.
Leadership from the Inside Out Still framed in seven simple yet Cashman
profound "mastery areas," this book
serves as an integrated coaching
experience that helps leaders
understand how to harness their
authentic, value-creating influence and
elevate their impact as individuals, in
teams, and in organizations. Cashman
demonstrates that his trademark
"whole-person" approach--we lead by
virtue of who we are--is essential to
sustained success in today's talent-
starved marketplace and provides a
measurable return on investment. For
everyone from CEOs to emerging
leaders.
Leadership Lessons from Mom It‘s amazing how often Mom‘s advice HRD Press
fits right into the business world.
Leadership Lessons from Mom was
written to encapsulate just some of the
many leadership lessons learned from
our mothers so you can use them to be
successful in business and life.
Leadership Lessons from This book was written to help leaders HRD Press
Professional Football use some of the valuable lessons
learned from winning teams to help
your team become more successful.
Leadership Pill The Missing Blanchard is a veritable self-help book Blanchard,
Ingredient in Motivating People writing machine. His latest-a typically Muchnick
slim volume offering a typically simple
Today parable-concerns a competition
between two leaders with wildly
different management styles. One
leader takes "the leadership pill," which
gives him "all the attributes of effective
leadership." The other leader does not
take the medication. Although the book
is presumably not an advertisement for
natural healing, it seems that way at
times: it turns out the leader who
doesn't take the pill winds up winning
the competition. The message?
Leadership takes time-it can't be
learned overnight (or ingested via pill
form). Leaders must show integrity,
build "a culture of partnership" and
affirm their employees' sense of self-
worth by letting them know what they
do is important. It's a solid, though
obvious, message that should resonate
with fans of Blanchard's brand of
Leadership Secrets of Attila The In the runaway bestseller Leadership Roberts
Hun Secrets Of Attila The Hun, author
Wess Roberts draws from the
imaginary thoughts of one of history's
most effective and least beloved
leaders, Attila the Hun, to discover
leadership principles you can apply to
your own situation. In a uniquely
creative and entertaining approach to a
most serious task, "Attila" reveals his
principles for successful morale
building, decision making, delegating
and negotiating, and gives advice on
overcoming setbacks and achieving
goals.
Leadership Within Reach Personal Chapman decided to interview 88 Chapman
Stories of Success from 88 Central leaders of organizations of all sizes
from Central Ohio and to share their
Ohio Leaders personal stories of challenge, passion
and motivation that led them to be a
successful leader
Leading Out Loud This new edition focuses on the source Pearce
of a message for change, its
development as a platform for
leadership communication, and its
many forms of expression from
speeches to e-mails, memos, and even
informal "water cooler" conversation.
Pearce shows leaders in business,
politics, and nonprofits how to
communicate their values and vision to
inspire commitment; he provides tools
and examples from well-known leaders
as well as less-known but effective
change agents. Leading Out Loud
gives readers concrete methods for
improving their own communication by
guiding them to do the internal work
necessary for creating an honest and
compelling vision, and by
demonstrating how readers can find
their authentic voice and articulate their
messages with confidence.
Leading with Soul An Uncommon Quasi-religiosity drives this Bolman, Deal
Journey of Spirit sanctimonious parable on leadership
by the coauthors of Reframing
Organizations. This is the scenario:
Steve, an executive, makes several
visits to his spiritual guide, Maria, who
instructs him that spirit and soul are the
essence of leadership. As we follow his
path to enlightenment, we learn that
during Steve's trip to Singapore to visit
his firm's newest acquisition, a factory
worker hugged him. Maria praises him:
"Love worked for you." But Steve
receives no hugs in the Topeka
branch, and this troubles him and
Maria (the reader wonders if perhaps
their labor union protected these
American workers from having to
grovel before the boss). During other
sessions, Steve tells Maria about his
fiancee, who insists he go to church
every other Sunday; on one occasion,
pupil and spiritual guide simply sit by a
stream and watch a leaf float by.
Learning Points 100 Activities and 100 fun and effective activities that Garber
Actions for Customer Service teach your employees how to give
customer-pleasing service in any
Excellence situation
Lessons from the Sandbox Like Peanut Butter & Jelly Gregerman
Management by Chris Komisarjevsky
(Forecasts,Mar. 20), this lighthearted
book draws on the lessons of
childhood and family life to instruct
readers how to run more productive
and successful companies.
Gregerman, a Washington-based
consultant, believes that every
employee and manager would benefit
from taking a more childlike approach
to work. Specifically, Gregerman's Big
Lesson #1 is "You can only do really
good work if you enjoy what you're
doing." Other lessons include: "Matters
of the greatest importance require
urgency and persistence"; "We can
only learn and grow if we are willing to
try new things"; and "Never assume
that an older sister or a co-worker is an
expert with a scissors." Although it's
true that adults avoid puddles whereas
children love jumping into them,
Gregerman doesn't make a convincing
case that jumping into a puddle will
transform his readers into more
creative problem solvers. Aside from all
Leverage Your Best Ditch the Rest its amusing anecdotesis an funny ‗in
Leverage your Best… and active Blanchard, Homan
your face‘ experience that challenges
the reader to think and take action.
Real life client examples are used to
demonstrate insightful and powerful
concepts. Scott Blanchard and
Madeleine Homan ask compelling,
Linchpin Are you Indispensable? Why are some people easily Godin
outsourced, downsized, or freelanced
into obscurity, while others have their
pick of opportunities? In his most
powerful book yet, Seth Godin argues
that it's more essential than ever to
become indispensable - to become a
linchpin. Linchpins are the essential
building blocks of great organizations:
they invent, lead (regardless of title),
connect others, make things happen,
and create order out of chaos. They
Love 'Em or Lose 'Em Getting Good Because finding the ideal person for Kaye, Jordan-
People to Stay every workplace position has become Evans
an increasingly difficult task, the
retention of top employees has
become every manager's concern.
Love 'Em or Lose 'Em, by
organizational-development specialists
Beverly L. Kaye and Sharon Jordan-
Evans, proposes that this "race for
talent" can be effectively run only by
those who adopt programs and policies
that truly support their personnel. It
then shows how to do so, even in
organizations reluctant to participate
Love Leadership The New Way To Written by the founder of Operation Bryant
Lead in a Fear Based World HOPE and advisor to the past two U.S.
presidents, this groundbreaking book
makes the case that the best way to
get ahead is to figure out what you
have to give to a world seemingly
obsessed with the question: What do I
get? Aimed at a new generation of
leaders and extremely relevant for
today's economic climate, Love
Leadership outlines Bryant's five laws
Make Their Day Employee How is it that companies spend billions Ventrice
Recognition that Works on recognition programs, yet most
employees feel unrecognized? Here
Cindy Ventrice zeroes in on what truly
makes employees feel valued and lays
out proven recognition tactics that will
provide a genuine, lasting boost for
your business. Ventrice demonstrates
that integrating the intangible rewards
people crave--praise, thanks,
opportunity, and respect--into the daily
routine is far more effective than typical
recognition awards, events, perks, and
privileges, and she shows exactly how
to do it. Follow her advice and you'll
save money while obtaining better
results than ever before.
Management 21C In his own provocative essay, Chowdhury
Chowdury describes how new
managers will have to become
multiskilled, people-centered leaders
whose most important task is inspiring
the workforce with emotion and belief.
He argues that in the next century
corporate success will depend on the
effective use of talent: "[T]he relentless
pursuit of talent should be a main
management strategy. More and more
companies simply cannot recruit talent
fast enough." Return on talent, he
argues, will become a key business
measure just like return on capital.
Senior managers will ignore this
thought-provoking collection of essays
Managing by Storying Around: A "Managing by Storying Around" means Armstrong
new method of Leadership telling stories to communicate the
important points that advice, demands,
and rah-rah can't convey. Here
Armstrong offers his best stories for
readers to tell in their own companies,
and explains how to write and tell your
own stories.
Managing From The Heart From the profit-minded managers who Bracey,
make up the brain trust at The Atlanta Rosenblum,
Consulting Group comes a simple new Sanford, Trueblood
method hailed as a revolutionary
management practice: learning to care.
Maxwell Leadership Bible The Leadership expert, John Maxwell, Maxwell
brings an in-depth look at God's laws
for leaders and leadership.
McKinsey Way The McKinsey Way, by former Rasiel
McKinsey & Company associate Ethan
M. Rasiel, provides a through-the-
keyhole perspective on the way this
worldwide consulting institution
approaches--and solves--the myriad
professional problems encountered by
its high-powered clientele. His goal,
Rasiel writes, is simple: to
communicate "new and useful skills to
everyone who wants to be more useful
in their business." He then does so by
explaining the highly structured, fact-
based proprietary methodology that
McKinseyites are taught to employ with
their Fortune 100 clients, complete with
details on the entire process from first
considering the basic situation at hand
through finally selling a solution to the
appropriate powers that be.
Meeting Spectrum An Advanced Whether you are a meeting
Guide for Meeting Professionals professional or new to event
planning...a corporate or association
executive or independent
consultant...the book synthesize what
you need to know to achieve
professionalism in the management of
conferences, exhibitions, and
conventions.
Microsoft Office Excel 2007 Basic New Horizons
Microsoft Office Excel 2007 New Horizons
Intermediate
Microsoft Office Excel 2007 New Horizons
Advanced
Movies to Manage By Lessons in Movies do more than just entertain. A Clemens, Wolff
Leadership from Great Films good film can also teach. Charles
Foster Kane,the tragic protagonist of
Citizen Kane,is the perfect example of
how hoarding power can lead to chaos
in business and personal matters.
Dead Poet Society's John Keating is
the archetype of the employee who
has affected change downward but has
not solicited the support of superiors
who may later stonewall other projects.
And Norma Rae (in the movie of the
same name),a seemingly powerless
factory worker,shakes up the plant's
male-dominated management and
becomes the company's most
influential leader. In this entertaining
and instructive book,you will discover
that film is indeed an untapped source
of leadership wisdom for
businesses,large and small. You will
see your own organization—as well as
your own management and leadership
challenges—mirrored here in the
examination and analysis of nine
compelling and highly accessible film
narratives.
Multipliers How the Best Leaders In analyzing data from more than 150 Wiseman
Make Everyone Smarter leaders, Wiseman and McKeown have
identified five disciplines that
distinguish Multipliers from
Diminishers. These five disciplines are
not based on innate talent; indeed,
they are skills and practices that
everyone can learn to use—even
lifelong and recalcitrant Diminishers.
Lively, real-world case studies and
practical tips and techniques bring to
life each of these principles, showing
you how to become a Multiplier too,
whether you are a new or an
experienced manager. Just imagine
what you could accomplish if you could
harness all the energy and intelligence
around you. Multipliers will show you
New Work Culture This book is a reference for leading- Harris
edge managers approaching the 21st
century: a comprehensive guide to the
new work culture. New Work Culture
deals with organizational
transformation challenges,
perspectives on the new work
environment, human resource
development in the metaindustrial work
scene, and strategies to exercise
leadership in high-tech corporations.
This is an ideal resource for everyone
from the MBA student to executives to
HRD managers, providing a roadmap
to the new work environment in the
Now, Discover Your Strengths . At the heart of the book is the Internet- Buckingham,
based StrengthsFinder® Profile, the Clifton
product of a 25-year, multimillion-dollar
effort to identify the most prevalent
human strengths. The program
introduces 34 dominant "themes" with
thousands of possible combinations,
and reveals how they can best be
translated into personal and career
success. In developing this program,
Gallup has conducted psychological
profiles with more than two million
individuals to help readers learn how to
focus and perfect these themes.
Nuts! With unlimited access to the people Freiberg
and inside documents of Southwest
Airlines, authors Kevin and Jackie
Offsite A Leadership Challenge Drawing on the leadership theories Thompson
Fable from the best-selling classic, The
Leadership Challenge, Robert
Thompson effortlessly incorporates Jim
Kouzes and Barry Posner's time-tested
concepts into a winning fable of
leadership and growth. This dramatic
tale of transition centers on a three-day
meeting of two former rival
pharmaceutical companies taking the
first step towards creating a joint sales
strategy.
One Foot Out the Door How to As many as two-thirds of our Bardwick
combat the psychological recession employees are either actively looking
for new jobs or merely going through
that's alienating Employees and the motions at their current jobs.
hurting American business Fearful and feeling vulnerable after
years of watching friends get laid off,
they expect the worst to happen, and
they see no reason to give it their all.
This phenomenon, identified by
renowned author Judith M. Bardwick
as "the psychological recession," can
have a devastating effect on a
company's financial health. Based on
extensive research showing how costly
bad management really is, this eye-
opening book offers concrete
prescriptions for combating alarming
trends such as high turnover, low
productivity, and lackluster
One Page Talent Management In this revolutionary book, Effron and Effron, Ort
Ort introduce One Page Talent
Management (OPTM): a powerfully
simple approach that significantly
accelerates a company‘s ability to
develop better leaders faster. The
authors outline a straightforward, easy-
to-use process for designing results-
oriented OPTM processes: base every
process on proven scientific research;
eliminate complexity by including only
those components that add real value
to the process; and build transparency
and accountability into every practice.
Oz Principle, The At the core of the authors' message is Connors, Smith,
the idea that when people take Hickman
personal ownership of their
organization's goals and accept
responsibility for their own
performance, they become more
invested and work at a higher level to
ensure not only their own success, but
everyone's. Now more than ever, The
Oz Principle is vital to anyone charged
with obtaining results. It is a must have,
must read, and must apply classic
business book.
Paradox of Excellence How Great Are you striving for excellence yet find Mosby, Weissman
Performance can Kill Your Business your efforts increasingly taken for
granted and undervalued? You‘re not
alone. Many companies discover their
improved performance doesn‘t
translate into higher perceived value. In
fact, it simply shifts the customer‘s
expectations upward, causing the
customer to take the new, improved
performance for granted. High-
performance companies unwittingly
create unrealistic customer
expectations that become impossible
to meet. In this important book, the
authors use a realistic story that
illustrates the paradox of
excellence¾the better you perform, the
more invisible you become to
everything but bad news¾shows the
symptoms and causes, and provides
clear guidance for overcoming this
perplexing dilemma. The Paradox of
Excellence introduces an entertaining
story with characters that are easy to
relate to, ideas that can be readily
implemented, and a practical
framework for achieving long-term
success.
Every company wants and needs Fisher
Performance Management
productive, skilled employees.
Investing in a work force that can help
your business keep pace with the
competition may be the most important
strategic decision you make. The
Manager's Pocket Guide to
Performance Management clearly
spells out the specific steps a manager
can take to ensure improved
performance organization-wide. It
presents a systems approach to
performance enhancement and
includes tools for determining current
performance levels and establishing
desired performance levels.
Performance Under Pressure The book presents new and proven Sormaz, Tulgan
strategies for dealing with time, anger,
people, fatigue and evaluation
pressures. And it introduces an
effective four-step method for optimal
energy management.
Personal Accountability A practical approach to eliminating Miller
Blame, Victim Thinking, and
Procrastination from our organizations
and our lives. Since the answers are in
the questions, this content helps each
of us ask The Question Behind the
Question - the QBQ.When we do this,
we get better answers. By walking the
high road - the path to Personal
Accountability - we can achieve greater
levels of excellence and leadership in
our lives, both at work and at
home.The ideas presented in this book
are pragmatic and readily applied.
Power of Appreciative Inquiry The Power of Appreciative Inquiry Cooperrider
describes a wildly popular approach to
organizational change that dramatically
improves performance by encouraging
people to study, discuss, learn from,
and build on what's working, rather
than simply trying to fix what's not.
Whitney and Trosten-Bloom use
examples from many different types of
organizations to illustrate Appreciative
Inquiry (AI) in action. A how-to book
but not a manual, The Power of
Appreciative Inquiry describes the
newest ideas and practices in the field
of Appreciative Inquiry since its
inception in 1985. In updating the
second edition, the authors conducted
an appreciative inquiry with first edition
readers, focusing especially on users
in markets and universities. At the
urging of these readers, the authors
have included a new chapter on the
community applications of Appreciative
Inquiry, as well as a host of new
examples and other enhancements.
Power of Personal Accountability Pay attention to what really matters to Samuel, Chiche
you. Find out where you spend your
time and energy. Understand what
works and what doesn‘t and then use
the simple strategies described in this
book to change what doesn‘t. Built
around Mark Samuel‘s and Sophie
Chiche‘s Personal Accountability
Model, the authors share their
structured approach, case studies, and
exercises in a highly motivating
manner. You will learn how to make
choices consistent with your desired
outcomes.
Power Tools Just as professionals in other fields Deep, Sussman
need to continuously upgrade various
tools and techniques in order to meet
their consistently changing
requirements, business people must
regularly seek out and incorporate new
management ideas if they hope to
keep their organizations operating at
peak levels. In Power Tools: 33
Management Inventions You Can Use
Today, consultants Sam Deep and
Lyle Sussman lay out a series of
innovations designed to address five
specific areas of ongoing challenge:
leadership, teamwork, motivation,
improvement, and balance. Helpful
checklists and step-by-step instructions
make their suggestions easy to
understand and implement.
Present, The The Present is an engaging story of a Johnson
young man‘s journey to adulthood, and
his tireless search for The Present, a
mysterious and elusive gift he first
hears about from a wise old man. This
Present, according to the old man, is
the most valuable gift a person can
receive. Why? Because it is the one
thing that doesn‘t change in changing
times.
Preventing Sexual Harassment Learn how to protect your employees Fitzwater
as well as your company from sexual
harassment. The Manager's Pocket
Guide to Preventing Sexual
Harassment approaches the issue
globally, from creating policy
statements on sexual harassment and
conducting employee audits to
determine vulnerabilities (and
appropriate cures), to the five A's of
understanding, to handling and dealing
with stereotypes and biases. The
pocket guide also covers the
investigation process and how to
properly document incidents; it also
includes exercises to instill ownership
and facilitate understanding among
employees to generate commitment to
harassment prevention
Principle-Centered Leadership The great "angst" of life has seemingly Covey
gripped us all, and there seems to be
no limit to the number of writers
offering answers to the great
perplexities of life. Covey, however, is
the North Star in this field. Following
his successful Seven Habits of Highly
Effective People (S. & S., 1989), Covey
now responds to the particular
challenges of business leaders by
applying his natural laws, or principles,
of life to organizations. Covey explains
these laws (security, guidance,
wisdom, and power), and discusses
how seven-habits practice and focus
on these principles will result in
personal and organizational
transformation. He reminds us that
personal and organizational success is
hard work, requires unwavering
commitment and long-term
perspective, and is achievable only if
we are prepared for a complete
paradigm shift in our perspective.
Without hesitation, strongly
Principle-Centered Leadership DVD Covey
Process-based Organization The Process-Based Organization uses Crosetto,
a fascinating, storytelling approach to Macazaga
provide a clear overview of a process-
based organization ad the many
benefits you can bring to organizations.
Pulling Together Motivational book on building and Murphy
leading high performance teams.
Describes the 17 principles of
teamwork and how to apply them
effectively.
QBQ! The Question Behind the QBQ! by John G. Miller is a Miller
Question motivational primer aimed at purging
the "blame, complaining, and
procrastination" from the workplace.
Miller believes that one of the
hallmarks of today's business culture is
a lack of personal accountability; he
prescribes the cure in this series of
short stories and personal observations
drawn from his years of experience
running his organizational development
firm. His main point is that positive
change begins with individuals
changing themselves: "Instead of
asking, 'When will others walk their
talk?' let's walk our talk first." The result
is choppy (39 chapters in 115 pages),
and at times Miller's advice boils down
to truism and cliché. Nevertheless,
managers whose workplaces demand
remedial, straightforward advice should
find a useful tool here
Quality Interviewing Master interviewing skills that will lead Maddux
to sound hiring decisions.
Quick Team-Building Activities for Every group can benefit from team- Miller
Busy Managers building exercises. But sometimes it's
not practical to embark on a full-scale
training initiative. Now, supervisors,
managers, and team leaders have 50
team-building activities to choose from,
all of which can be implemented with
no special facilities, big expense, or
previous training experience.
Quintessential Guide to Using Bringing in the right consultant and Zahn
Consultants getting what you want from the
relationship is important—yet there has
been a lack of specific guidance in this
area until now. The Quintessential
Guide to Using Consultants presents
practical and clear guidelines for
maximizing the results of the consulting
relationship through each step of the
process.
Recruiting the Workforce of the The Manager's Pocket Guide to Tulgan
Future Recruiting the Workforce of the Future
will show employers faced with a lean,
post-downsizing organization in the
midst of a tight labor market, how to
develop and implement hiring
solutions. Employers should no longer
recruit for the long term, but to get the
job done today, tomorrow, and next
week. The key to continued success
for companies now is the ability to
adapt rapidly to new circumstances.
Staffing may have to expand quickly in
one skill area, or contract quickly in
another—or do both at the same time.
Strategies for staffing must therefore
be geared to this reality. The best
practices outlined in this pocket guide
are presented as keys and processes
supplemented by worksheets and
checklists intended to give your
organization the advantage when it
comes time to quickly and effectively
Reflections for Managers When Bruce Hyland and Merle Yost Hyland, Yost
asked some of America's leading
business executives for their top 10
rules of successful management, their
response centered not on high-
powered financial or marketing
strategies but on deeply human
principles-basic laws of conduct that
they found promoted healthy working
relationships with fellow employees
and consistent, productive, responsible
business decisions. Based on those
rules, Reflections for Managers serves
us 68 wise, witty, bite-sized maxims
every executive can read and profit
from in just a few moments each day.
Reminding ambitious managers just
what matters-and what doesn't-in their
day-to-day business conduct, these
plainspoken adages comprise an
instantly browsable treasury of: frank
directives; healthy admonitions;
revitalizing affirmations; and many,
many more.
Resonant Leadership Building on the principles they laid out Boyatzis, McKee
in their 2002 bestseller, Primal
Leadership (coauthored with emotional
intelligence expert Daniel Goleman),
Boyatzis and McKee explain how
managers and executives can employ
mindfulness, hope and compassion to
create—and maintain—exceptional
business success. "Effective teams
and powerful, positive organizational
cultures do not happen by accident,"
they write; they are created by
"resonant" leaders who employ
emotional intelligence to motivate and
nurture their employees. Yet
resonance can be exhausting to
maintain, the authors have found, and
even outstanding leaders can turn
dissonant under the pressure of
chronic business stress. When that
Servant A Simple Story About the In this absorbing tale, you watch the Hunter
True Essence of Leadership timeless principles of servant
leadership unfold through the story of
John Daily, a businessman whose
outwardly successful life is spiraling out
of control. He is failing miserably in
each of his leadership roles as boss,
husband, father, and coach. To get his
life back on track, he reluctantly
attends a weeklong leadership retreat
at a remote Benedictine monastery. o
John's surprise, the monk leading the
seminar is a former business executive
and Wall Street legend. Taking John
under his wing, the monk guides him to
a realization that is simple yet
profound: The true foundation of
leadership is not power, but authority,
which is built upon relationships, love,
service, and sacrifice. Along with John,
you will learn that the principles in this
book are neither new nor complex.
They don't demand special talents;
they are simply based on strengthening
the bonds of respect, responsibility,
and caring with the people around you.
Perhaps this is why The Servant has
touched readers from all walks of
Set-Up-to-Fail Syndrome How Good In this thoughtful examination of the Manzoni, Barsoux
Managers Cause Great People to downward spirals that employers and
employees can fall into, management
Fail experts Manzoni and Barsoux consider
some of the problems that cause a
work relationship to end badly. The duo
encourages bosses to look inward and
examine their own behavior and its
effect on subordinates, highlighting the
stress of subtly creating a dynamic in
which employees "start living down to
expectations," among other negative
situations. While work relationships are
often highly complex and nuanced, the
authors point out that in some
instances, difficulties result from
misunderstood behavior that becomes
"self-fulfilling" and "self-reinforcing," a
dangerous circle. Manzoni and
Barsoux show that highly successful
Six Thinking Hats Using case studies and real-life De Bono
examples of his "six thinking hats", de
Bono shows how each of us can
become a better thinker through
deliberate role-playing.
Skills for New Managers Skills for New Managers will include Stettner
hands-on information on the following
key topics: hiring new employees by
asking the right questions; delegating
work efficiently; dealing with the stress
that comes with a management
position; communicating effectively
with your employees; how to master
mentoring, leadership, and coaching
styles. These books will be rich in
practical techniques and examples,
each book will supply specific answers
to problems that managers will face
throughout their careers. Skills for New
Managers will detail specific
techniques and strategies that
managers can use to smooth their way
into a management position, from
hiring to delegating. The series will also
continue its user-friendly, icon-rich
format, which is designed to be easily
digested for managers at all levels of
the organizational hierarchy. Books in
the series will also feature short,
snappy chapters, bulleted lists,
checklists and definition of terms as
well as summaries at the end of every
chapter.the People Puzzle is about
Solving English
Solving the People Puzzle
management control of an organization
and its people: How to get it, how to
use it, and how to keep it. The author
provides the perspective of a
behavioral and social scientist to make
a strong case for effective
management systems. Through many
years studying and managing human
behavior, Dr. English has seen too
many failures in people performance
caused by failures in systems. How
many people are promoted who don‘t
work out? How many performance
problems are ignored until the problem
blows up? How many people who are
fired have a file full of good reviews
and a history of normal raises?
Spiritual Leadership This guide provides methods for Bellingham, Meek
engaging in the transformational
process. It contains practical ways to
measure healthy communities, healthy
people, and quality of work life, and is
also grounded in reality. The authors
have spent more than 25 years, in
hundreds of organizations, seeking out
and developing spiritual leaders.
Starfish Files "One Leader's Account of Insight and Hiam
Inspiration Under Duress". Insights and
understandings on training people to
be their best.
Stewardship Choosing Service Over Block, author of The Empowered Block
Self-Interest Manager (Jossey-Bass, 1987), which
offers an individualistic approach to
"empowerment," here explains this
movement on a much broader scale,
offering his original and profound new
view on running organizations. Block
shows executives how to move from
controlling and directing to his vision of
shared governance, partnership, and
total ownership of a business by all
team members. This concept
represents no less than a complete
redistribution of power and a total
restructuring, which will probably
confound most present-day managers.
Block transcends all extant leadership
literature with this primary source on
the organizational dynamics of the
future, which will soon be copied. He
has heard an as-yet-unknown muse
and conceived the organizational
structure of the 21st century.
Strengths Finder 2.0 To help people uncover their talents, Rath
Gallup introduced StrengthsFinder in
the 2001 management book Now,
Discover Your Strengths. The book
ignited a global conversation, while
StrengthsFinder helped millions
discover their top five talents. In
StrengthsFinder 2.0, Gallup unveils the
new and improved version of its
popular online assessment. With
hundreds of strategies for applying
your strengths, StrengthsFinder 2.0 will
change the way you look at
yourself—and the world—forever.
Survival Writing for Business To write well, you need to keep it clear Gladis
and concise. But for many who
struggle with writing reports, memos, e-
mails, and other necessary
correspondence on the job, that‘s
easier said than done. This no-
nonsense book is a virtual lifeline to
writing success. Author Steve Gladis
has been a writer all his life. He has
published numerous magazine and
journal articles as well as 11 books.
Survival Writing for Business presents,
in an easy-to-follow format, his top tips
for writing clearly and briefly. The book
answers your most pressing questions
about writing, shows you what works
and what doesn‘t, and reveals dozens
of shortcuts you can apply today for
instant results. The chapters also
contain numerous examples that
illustrate the content and make the
Switch How to Change Things When The Heath brothers (coauthors of Heath
Change is Hard Made to Stick) address motivating
employees, family members, and
ourselves in their analysis of why we
too often fear change. Change is not
inherently frightening, but our ability to
alter our habits can be complicated by
the disjunction between our rational
and irrational minds: the self that wants
to be swimsuit-season ready and the
self that acquiesces to another slice of
cake anyway. The trick is to find the
balance between our powerful drives
and our reason. The authors' lessons
are backed up by anecdotes that deal
with such things as new methods used
to reform abusive parents, the
revitalization of a dying South Dakota
town, and the rebranding of megastore
Target. Through these lively examples,
the Heaths speak energetically and
encouragingly on how to modify our
behaviors and businesses. This clever
discussion is an entertaining and
educational must-read for executives
and for ordinary citizens looking to get
out of a rut.
Team Building Tool Kit Workplace teams learn to function as Harrington-Mackin
effective units when they have the tools
and techniques to be greater than the
sum of their parts. Now thoroughly
updated and expanded, The Team-
Building Tool Kit provides practical
advice to guide team coaches, leaders,
and members to high-performance
results. Filled with bullet points to make
tips and strategies quick and easy to
grasp, the book covers both the
structure and nitty-gritty process details
that so often derail even the best
teams.
Teams That Click Managers are under increasing Harvard Business
pressure to deliver better results faster Review Press
than the competition. But meeting
today's tough challenges requires
complete mastery of a full array of
management skills, from
communicating and coaching to public
speaking and managing people. The
Results-Driven Manager series is
designed to help time-pressed
managers hone and polish the skills
they need most. Concise, action-
oriented, and packed with invaluable
strategies and tools, these timely
guides will help managers improve
their job performance today-and give
them the edge they need to become
the leaders of tomorrow.
Thesaurus Roget's
Think Big Act Small The latest insightful and inspirational Jennings
title from Jennings (Less Is More; ...It's
the Fast That Eat the Slow) again
demonstrates potential profitability in
contrary concepts. Offering engaging
case studies of nine of the country's
best performing (if unfamiliar)
businesses, Jennings identifies 10
practices they all have in common,
which, he argues, catapulted them into
the rarefied category of increasing
profits and revenue by 10% or more for
at least 10 consecutive years. They cut
across a wide spectrum of enterprises,
but all, according to Jennings, have
"nailed the fundamentals." Ten bullet-
pointed and chart-summarized
chapters with prescriptive titles present
the basics that these prosperous
business have mastered and asserts
that others who apply the principles will
also fatten their bottom lines. In breezy
prose with plenty of anecdotes from
CEO and worker interviews, Jennings
argues that regardless of how big a
company becomes, acting big and
ignoring the needs of employees,
merchants and customers always
Three Signs of a Miserable Job Patrick Lencioni, renowned business Lencioni
consultant and bestselling author of
The Five Dysfunctions of a Team, is on
a critical mission: create widespread
job satisfaction in a world full of
workplace misery. His latest book, The
Three Signs of a Miserable Job: A
Fable for Managers (And Their
Employees), tells the inspiring tale a
high-flying, but deeply dissatisfied
Chief Executive Officer who ditches the
power and perks for career bliss as the
manager of a pizzeria! In this unusual
and inspiring story, Lencioni
convincingly demonstrates how career
happiness (or misery) is the direct
result of the manager--employee
relationship. Patrick Lencioni took the
time to tell us about his life-long
"obsession" with job misery, shatter
some myths about workplace
satisfaction and offer some real advice
on how to turn that daily grind into daily
Tipping Point "The best way to understand the Gladwell
dramatic transformation of unknown
books into bestsellers, or the rise of
teenage smoking, or the phenomena of
word of mouth or any number of the
other mysterious changes that mark
everyday life," writes Malcolm
Gladwell, "is to think of them as
epidemics. Ideas and products and
messages and behaviors spread just
like viruses do." Although anyone
familiar with the theory of memetics will
recognize this concept, Gladwell's The
Tipping Point has quite a few
Tribes We Need You To Lead Us A tribe is any group of people, large or Godin
small, who are connected to one
another, a leader, and an idea. For
millions of years, humans have been
seeking out tribes, be they religious,
ethnic, economic, political, or even
musical (think of the Deadheads). It‘s
our nature.Now the Internet has
eliminated the barriers of geography,
cost, and time. All those blogs and
social networking sites are helping
existing tribes get bigger. But more
important, they‘re enabling countless
new tribes to be born—groups of ten or
ten thousand or ten million who care
about their iPhones, or a political
campaign, or a new way to fight global
warming.And so the key question: Who
is going to lead us?The Web can do
amazing things, but it can‘t provide
leadership. That still has to come from
individuals— people just like you who
have passion about something. The
explosion in tribes means that anyone
who wants to make a difference now
has the tools at her fingertips.If you
think leadership is for other people,
True again—leaders come in
True North Discover Your Authentic think Northshows how anyone who Sims
Leadership follows their internal compass can
become an authentic leader. This
leadership tour de force is based on
research and first-person interviews
with 125 of today‘s top leaders—with
some surprising results. In this
important book, acclaimed former
Medtronic CEO Bill George and
coauthor Peter Sims share the wisdom
of these outstanding leaders and
describe how you can develop as an
authentic leader
Ultimate Recruiting Handbook Roberts
Value-Centered Ethics Value-Centered Ethics gives you a Kerns
practical framework to use on a daily
basis to help shape ethical behavior in
your organization. At the heart of
ethical managerial leadership are
Virtual Teams The book is full of fresh, new ways to Bellingham
overcome the unique and sometimes
overwhelming barriers: How to create a
forum for idea-sharing, solve problems
among people from multiple functions,
keep everyone in the "virtual loop,"
know when the team needs to meet in
person vs. via technology, prevent
things from slipping through the cracks,
keep members up-to-date on changes
and decisions, and much more.
Visio 2003 for Dummies Wish you had a magical elf who could Walkowski
present your business processes,
database designs, or computer
networks visually, without making you
draw them? Well, Visio is that elf, and
this handy book tells you exactly what
to do with him, er . . . it. Customize
Visio and discover its streamlined
interface, improved collaboration
capabilities, and more!
Weird Ideas that Work A professor at the Stanford Sutton
Engineering School and a consultant
who has worked with innovative firms,
Sutton shows how "weird" ideas, many
of which go against accepted
management practices, can promote
innovation and success in companies.
Here he describes 11Ù weird ideas
that work. Among these ideas are
hiring "slow learners" of the
organizational code; using job
interviews to get new ideas and not just
to screen candidates; rewarding both
success and failure and punishing
inaction; forgetting the past, especially
a company's past successes; and
encouraging people to ignore and/or
defy their superiors and peers. Each
idea is described thoroughly, and
specific guidelines for putting them to
use are included. These ideas are
based not only on research but on
interviews with employees representing
all levels in various companies and are
illustrated by specific case studies.
This thought-provoking book is
recommended to both practitioners and
Whale Done! The Power of Positive business your people atshouldand your Blanchard
What do students and work be
Relationships spouse and kids at home have in
common with a five-ton killer whale?
Probably a whole lot more than you
think, according to top business
consultant and mega-bestselling author
Ken Blanchard and his coauthors from
SeaWorld. In this moving and
inspirational new book, Blanchard
explains that both whales and people
perform better when you accentuate
the positive. He shows how using the
techniques of animal trainers --
specifically those responsible for the
killer whales of SeaWorld -- can
supercharge your effectiveness at work
and at home.
What Got You Here Won't Get You Goldsmith, an executive coach to the Goldsmith
There corporate elite, pinpoints 20 bad habits
that stifle already successful careers as
well as personal goals like succeeding
in marriage or as a parent. Most are
common behavioral problems, such as
speaking when angry, which even the
author is prone to do when dealing with
a teenage daughter's belly ring.
Though Goldsmith deals with touchy-
feely material more typical of a self-
help book—such as learning to listen
or letting go of the past—his approach
to curing self-destructive behavior is
much harder-edged. For instance, he
does not suggest sensitivity training for
those prone to voicing morale-deflating
sarcasm. His advice is to stop doing it.
To stimulate behavior change, he
suggests imposing fines (e.g., $10 for
each infraction), asserting that
monetary penalties can yield results by
lunchtime. While Goldsmith's advice
applies to everyone, the highly
successful audience he targets may be
the least likely to seek out his book
without a direct order from someone
higher up. As he points out, they are
When Fish Fly Yokoyama is the owner of Pike Place Yokoyama, Michelli
Fish in Seattle's Pike Place Market, a
historic, open-air market located in the
heart of Seattle, Washington. Crowds
gather daily to see the crew of
fishmongers throwing fish and
interacting with customers, and also to
purchase some of the freshest fish in
the country. The stand wasn't always
as successful as it is today, however.
Yokoyama's attitudes were shaped
from his childhood experience of being
imprisoned in World War II Japanese-
American internment camps, as well as
by his overbearing father. Prone to
outbursts of anger, his strict, closed-
minded management style wasn't
working. Through much personal work
he became aware of the effects that
negative dialog, both internal and
external, were having on his crew.
Once he made a conscious decision to
take a personal interest in his
employees and created a vision of
becoming a "world famous" fish
market, the business really took off. He
now shares his powerful insights as a
consultant on the creation of dynamic Johnson
This is a brief tale of two mice and two
Who Moved My Cheese
humans who live in a maze and one
day are faced with change: someone
moves their cheese. Reactions vary
from quick adjustment to waiting for the
situation to change by itself to suit their
needs. This story is about adjusting
attitudes toward change in life,
especially at work. Change occurs
whether a person is ready or not, but
the author affirms that it can be
positive. His principles are to anticipate
change, let go of the old, and do what
you would do if you were not afraid.
Listeners are still left with questions
about making his or her own specific
You Don't Need A Title To Be A In his inspiring new book, You Don‘t Sanborn
Leader Need a Title to Be a Leader, Mark
Sanborn, the author of the national
bestseller The Fred Factor, shows how
each of us can be a leader in our daily
lives and make a positive difference,
whatever our title or position.
You Don't Need A Title To Be A Sanborn
Leader DVD
Zapp! The Lightning of Most managers know that revitalization Byham, Cox
Empowerment in their companies must occur from the
ground up. But how to get that
message to employees without
applying the kind of pressure that
makes them even less productive? The
answer is empowerment. In this
motivating book, you will find specific
strategies designed to help you
encourage responsibility,
acknowledgment, and creativity so that
employees feel they "own" their jobs.
It's all here, in an accessible guide for
the successful managers of tomorrow.
Zig Ziglar 5 Keys to Igniting Motivation is temporary--but so are Ziglar
Motivation & Success DVD bathing and eating. It just turns out that
if you do them every day you will live
longer and smell better in the process!
In this powerful message, Zig Ziglar,
the world's foremost authority on
motivation, shows you how to ignite the
5 keys to motivation and success in
your life.
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