f05-w07-l-presentation

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					Knowledge Management
Systems (KMS)
- does it impact partnership quality?

        Presentation by
             Line
                Agenda
 Inspiration
 Information Search
 Knowledge management
 Partnership quality
 Research model
 Interview guide
               Inspiration
 IS Innovation framework
 Use of knowledge management
  systems
 Impact of partnership quality
 Knowledge sharing
 Knowledge database
Innovation framework model
           Information Search

 Few studies addresses knowledge
 managements impact on partnership quality.



     KM                          Outsourcing
                                  success




                   Partnership
                     quality
      Knowledge management
 Knowledge management systems



 Knowledge database



 Knowledge sharing
             Partnership quality
 Trust

 Business understanding

 Benefit and Risk share

 Conflict

 Commitment
                  Research model
 A limited – B rich


 Dependent construct:
      Use of knowledge database
           Degree of use
           Perceived usefulness
           User satisfaction
Research model continuous
 Independent construct
     Partnership quality
          Trust
          Business understanding
          Benefit and risk share
          Conflict
          Commitment
                 Research model


Use of
                         Partnership Quality
Knowledge
                         -Trust
database
                         -Business
-Degree of use
                         understanding
-User
                         -Conflict
satisfaction
                         -Commitment
-Perceived
usefulness
                    Interview guide
 Time: about 1 hour
 Request promission to record
 4 main sections:
      Company background
      Individual background
      Use of knowledge Database
                                     Based on last years
           Degree of use            IS effect – IS effects
           Perceived usefulness     web book chapter 4
           User satisfaction
      Partnership quality
           Trust
           Business Understanding      Based on Lee and
           Benefit and risk share         Kim (1999)
           Conflict
           Commitment
Questions from the research model
   In what way have you experienced new work procedures related to the
    implementation and use of the knowledge database?
   How often do you use the knowledge database?
   How important is the knowledge database in your daily work?
   How do you perceive the knowledge database?
   How do you perceive the information provided by the knowledge database?
   To what extent is the service provider willing to provide assistance without
    exceptions?
   Would you say that the service provider is sincere at all times?
   Does the service provider make beneficial decisions to your company under any
    circumstances?
   To what extent does your service provider perfectly understand our business
    objectives?
   To what extent do you believe that you and your service provider have
    collectively responsibility of benefit and risks? And why?
    In a relationship, culture and opinions can often be a problem. Would you say
    that this is a problem in the relationship between you and your service provider?
   To what extent do you believe that your service provider always try to keep each
    others promises?

				
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posted:10/28/2011
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