Knowledge Management Systems (KMS) - does it impact partnership quality? Presentation by Line Agenda Inspiration Information Search Knowledge management Partnership quality Research model Interview guide Inspiration IS Innovation framework Use of knowledge management systems Impact of partnership quality Knowledge sharing Knowledge database Innovation framework model Information Search Few studies addresses knowledge managements impact on partnership quality. KM Outsourcing success Partnership quality Knowledge management Knowledge management systems Knowledge database Knowledge sharing Partnership quality Trust Business understanding Benefit and Risk share Conflict Commitment Research model A limited – B rich Dependent construct: Use of knowledge database Degree of use Perceived usefulness User satisfaction Research model continuous Independent construct Partnership quality Trust Business understanding Benefit and risk share Conflict Commitment Research model Use of Partnership Quality Knowledge -Trust database -Business -Degree of use understanding -User -Conflict satisfaction -Commitment -Perceived usefulness Interview guide Time: about 1 hour Request promission to record 4 main sections: Company background Individual background Use of knowledge Database Based on last years Degree of use IS effect – IS effects Perceived usefulness web book chapter 4 User satisfaction Partnership quality Trust Business Understanding Based on Lee and Benefit and risk share Kim (1999) Conflict Commitment Questions from the research model In what way have you experienced new work procedures related to the implementation and use of the knowledge database? How often do you use the knowledge database? How important is the knowledge database in your daily work? How do you perceive the knowledge database? How do you perceive the information provided by the knowledge database? To what extent is the service provider willing to provide assistance without exceptions? Would you say that the service provider is sincere at all times? Does the service provider make beneficial decisions to your company under any circumstances? To what extent does your service provider perfectly understand our business objectives? To what extent do you believe that you and your service provider have collectively responsibility of benefit and risks? And why? In a relationship, culture and opinions can often be a problem. Would you say that this is a problem in the relationship between you and your service provider? To what extent do you believe that your service provider always try to keep each others promises?
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