Network Management Suites Buyer's Guide. Copyright Network World, Inc., 2002 79368950-a6f4-44d4-8439-c1ee3fa2acc7.xls
Note: Product information is written by the vendors. Network World makes no claims to the validity of product descriptions.
a1 a2 a3 a4 a5 a6
COMPANY NAME PRODUCT NAME URL PHONE NUMBER PRODUCT TYPE METHODS USED
Aprisma Management Spectrum www.aprisma.com (877)468-1448 Software Polls Devices via SNMP, Other Device Status Discovery Method,
Technologies Gathers by number of device MIBs decoded, Pings via ICMP
Concord eHealth Suite www.concord.com 800-250-6507 Software Polls devices via SNMP
Communications Inc.
Entuity Eye of the Storm www.entuity.com 212-489-0559 Software Polls devices via SNMP,Pings via ICMP
Heroix Corporation Heroix eQ Management www.heroix.com (800) 229-6500 Software Polls devices via SNMP
Suite
Heroix Corporation Heroix eQ Management www.heroix.com (800) 229-6500 Software Polls devices via SNMP
Suite
Hewlett Packard Storage Area Manager www.hp.com 1-800-613-2222 Software Polls devices via SNMP,Gathers by number of device MIBs
decoded,Other device status discovery method
hp hp OpenView Network www.openview.hp.com (877)OV-OWNER Software Polls devices via SNMP,Gathers by number of device MIBs
Node Manager decoded,Pings via ICMP
hp hp OpenView Problem www.openview.hp.com (877)OV-OWNER Software Pings via ICMP
Diagnosis
hp hp OpenView www.openview.hp.com (877)OV-OWNER Software Polls devices via SNMP,Gathers by number of device MIBs
Performance Insight decoded,Pings via ICMP,Other device status discovery method
hp hp OpenView Operations www.openview.hp.com (877)OV-OWNER Software Polls devices via SNMP,Gathers by number of device MIBs
(+ Smart Plug Ins and hp decoded,Pings via ICMP,Other device status discovery method
OpenView Service
Navigator)
hp hp OpenView www.openview.hp.com (877)OV-OWNER Software Other device status discovery method
Performance
hp hp OpenView Internet www.openview.hp.com (877)OV-OWNER Software Other device status discovery method
Services
Intel LANDesk Management www.intel.com/network 800-538-3373 Software Pings via ICMP,Other device status discovery method
Suite /products/landesk
Ipswitch, Inc. WhatsUp Gold www.ipswitch.com 781-676-5700 Software Polls devices via SNMP
Lucent Technologies VitalSuite vital.lucent.com 610-722-7916 Software Polls devices via SNMP,Pings via ICMP,Other device status
discovery method
Micromuse Netcool suite www.micromuse.com (415) 538-9090 Software Polls devices via SNMP,Pings via ICMP,Other device status
discovery method
Net Optics, Inc. Net Optics Taps (available www.netoptics.com (408) 737-7777 Hardware Other device status discovery method
for all major copper and
fiber topologies)
Marlo Matoska 10/27/2011 Page 1
NetSolve ProWatch www.netsolve.com 800 NETSOLVE Software Polls devices via SNMP,Gathers by number of device MIBs
79368950-a6f4-44d4-8439-c1ee3fa2acc7.xls
decoded,Pings via ICMP
NetSupport, Inc NetSupport TCO www.netsupport- (888)665-0808 Software Other device status discovery method
inc.com
Response Networks Pulsar XSP` www.responsenetworks 800-211-3953 Software Polls devices via SNMP,Gathers by number of device MIBs
.com decoded,Pings via ICMP,Other device status discovery method
Response Networks ResponseCenter www.responsenetworks 800-211-3953 Software Pings via ICMP,Other device status discovery method
.com
RiverSoft RiverSoft Fault Manager www.riversoft.com 646-557-7000 Software Polls devices via SNMP,Gathers by number of device MIBs
decoded,Pings via ICMP,Other device status discovery method
RiverSoft RiverSoft NMOS www.riversoft.com 646-557-7000 Software Polls devices via SNMP,Gathers by number of device MIBs
decoded,Pings via ICMP,Other device status discovery method
SilverBack InfoCare www.silverbacktech.co 877-745-5775 Software Polls devices via SNMP,Gathers by number of device MIBs
Technologies, Inc. m decoded,Pings via ICMP
SMARTS (System InCharge Service www.smarts.com (914) 948-6200 Software Polls devices via SNMP,Gathers by number of device MIBs
Management ARTS, Assurance Manager decoded,Pings via ICMP,Other device status discovery method
Inc.)
Symbol Technologies, Wireless Network www.symbol.com 800-722-6234 Software Polls devices via SNMP,Gathers by number of device MIBs
Inc. Management System decoded,Other device status discovery method
(WNMS)
Tavve Software eNMS 2.0 (EventWatch, www.tavve.com 1-888-950-2131 Hardware and Polls devices via SNMP,Gathers by number of device MIBs
Company PReView, Amerigo, software decoded,Pings via ICMP
ePROBE)
Visual Networks Visual UpTime www.visualnetworks.co (800) 240-4010 Hardware and Polls devices via SNMP
m software
Visual Networks Visual IP InSight www.visualnetworks.co (800) 240-4010 Hardware and Combination of proactive agent uploads and requests from
m software backend management system via HTTP
Visualware Incorporated VisualProfile www.visualware.com (866) 847-9273 Software Polls devices via SNMP,Gathers by number of device MIBs
Toll-Free Voice decoded,Pings via ICMP
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a7
OTHER METHODS
Aprisma's SPECTRUM management suite provides open, multi-vendor infrastructure management services. The suite includes support for network management, security management, applications management, IT portfolio
management and desktop management, assuring service delivery across the entire enterprise.. The SPECTRUM architecture supports a variety of clients, including, UNIX, Windows NT, and web browsers. To date, Aprisma has
developed management modules for over 1,000 network and security elements, as well as mission-critical applications. These modules leverage vendor specific information to intelligently correlate events across the entire
infrastructure, pinpointing the root cause of any service degradation.
eHealth gathers performance data by polling network devices, systems agenst, and response agents. It can also receive traps from devices and other software solutions. When a trap is received, it is automatically linked to historical
performance for the device (if historical information is available for that device).
Fibre Channel and SCSI gateway queries for storage information
Extensible data collection including, but not limited to text/delimited files, Netflow, RMON/RMON2. Administrators have a lot of flexibility in defining new methods of collection
Syslog files of network devices (with the Data Networks Smart Plug-In)
Agents use internal "hooks" to collect performance metrics on the systems where they reside
Services to be measured are measured via synthetic transactions (executing a transaction on a given target and measuring the result).
LANDesk has inventory scanners that discover important attributes about the hardware and software of the computers on your network.
TCP and UDP service checks
Bulk statistics import
Netcool Suite is based on an open, client-server architecture using Unix, Windows NT, and Wev browsers. Lightweight agents, called Netcool Probes & Monitors collect fault messages from throughout the network and forward them
to the Netcool Objectserver for filtering. Data collected from various devices and third party network network management systems is sent into Netcool OMNIbys, an in-memory ObjectServer database, where fault data is rapidly
processed, filtered and de-duplicated to turn the information into actionable intelligence. Several add-on software enhancements are included in the Netcool suite. Netcool/Impact brings visibilityto the impact that network problems
have on the business. Netcool/Precision adds auto-discovery, inventory, topology, and status monitoring. After the failed devices have been identified, Netcool/Visionary targets the causes of those failures. The suite of
Netcool/Usage Service Monitors (Netcool/USMs) is able to determine the devices on the Network through Cisco Netflow.
Net Optics Taps provide a permanent, passive access port for network management devices to gather data via any of the described methods. Network traffic flows uninterrupted through these passive taps, regardless of whether the
attached network management device is on or off, or whether power is available to the device (or the Tap). In addition, there are also significant advantages to using a Tap connection instead of a Span or Mirror port connection to
gather data. In an ideal scenario, Taps are deployed at every network node.
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Directly polls machines at BIOS level via .dll files included in client software.
Uses active application and IP protocol checks to test and verify the performance, availability and correctness of network devices and applications. Also uses Windows PerfMon to extract network-related system data from Windows
NT and Windows 2000 hosts.
Uses active application and IP protocol checks to test and verify the performance, availability and correctness of network devices and applications. Also uses Windows PerfMon to extract network-related system data from Windows
NT and Windows 2000 hosts.
telnet
telnet
1) Traps 2) Syslog Msgs 3) System Agents 4) Interfaces with leading Element Management Systems to retrieve device information
Utilizes Symbol's Wireless Network Management protocol to detect wireless access points.
N/A
n/a
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a8
AREAS MONITORED
Network Throughput,Server CPU utilization, Server memory utilization, Server disk utilization, Server response time, Specific Transactions,
UNIX logs and events, NT event logs and services, HTTP and Telnet, TCP/IP Services, such as SMTP, Quality of Service, VOIP Traffic, Wireless
LANs, Frame Relay PVC, DSL, TCP/IP Port Device Availability, TCP/IP Services such as SMTP, Network Based, Others - Service Monitoring
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,Unix
logs and events,NT event logs and services,Quality of Service (QoS),Voice over IP traffic,Wireless LANs,Frame Relay PVC,DSL,TCP/IP port
device availability,TCP/IP services such as SMTP, HTTP and telnet,Others
Network throughput,Wireless LANs,Frame Relay PVC,TCP/IP port device availability,TCP/IP services such as SMTP, HTTP and telnet,Others
Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,Unix logs and events,NT
event logs and services,Quality of Service (QoS),TCP/IP services such as SMTP, HTTP and telnet,Others
Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,Unix logs and events,NT
event logs and services,Quality of Service (QoS),TCP/IP services such as SMTP, HTTP and telnet,Others
Network throughput,Server disk utilization,Specific transactions,Unix logs and events,NT event logs and services,Quality of Service
(QoS),Others
TCP/IP port device availability
Specific transactions,Quality of Service (QoS),TCP/IP port device availability
Network throughput,Specific transactions,Quality of Service (QoS),Voice over IP traffic
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,Unix
logs and events,NT event logs and services,TCP/IP port device availability
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions
Server response time,Specific transactions,Quality of Service (QoS),DSL,TCP/IP port device availability,TCP/IP services such as SMTP, HTTP
and telnet,Others
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,NT
event logs and services,TCP/IP port device availability,TCP/IP services such as SMTP, HTTP and telnet
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,NT event logs and
services,TCP/IP port device availability,TCP/IP services such as SMTP, HTTP and telnet,Others
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific
transactions,Quality of Service (QoS),Voice over IP traffic,Wireless LANs,Wireless handheld devices,Frame Relay PVC,DSL,TCP/IP port device
availability,TCP/IP services such as SMTP, HTTP and telnet,Others
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,Unix
logs and events,NT event logs and services,Quality of Service (QoS),Voice over IP traffic,Wireless LANs,Wireless handheld devices,Frame
Relay PVC,DSL,TCP/IP port device availability,TCP/IP services such as SMTP, HTTP and telnet,Others
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,Unix
logs and events,NT event logs and services,Quality of Service (QoS),Voice over IP traffic,TCP/IP port device availability,TCP/IP services such
as SMTP, HTTP and telnet,Others
Marlo Matoska 10/27/2011 Page 5
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Unix logs and events,NT event logs and79368950-a6f4-44d4-8439-c1ee3fa2acc7.xls
services,Voice over IP traffic,Wireless LANs,Frame Relay PVC,DSL,TCP/IP port device availability,TCP/IP services such as SMTP, HTTP and
telnet
Network throughput
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,Unix
logs and events,Quality of Service (QoS),Voice over IP traffic,Wireless LANs,DSL,TCP/IP port device availability,TCP/IP services such as
SMTP, HTTP and telnet,Others
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific
transactions,Quality of Service (QoS),Voice over IP traffic,Wireless LANs,DSL,TCP/IP port device availability,TCP/IP services such as SMTP,
HTTP and telnet,Others
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Specific transactions,Unix logs and events,Quality
of Service (QoS),Voice over IP traffic,Wireless LANs,Wireless handheld devices,Frame Relay PVC,DSL,TCP/IP port device availability,TCP/IP
services such as SMTP, HTTP and telnet
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Unix logs and
events,Quality of Service (QoS),Voice over IP traffic,Wireless LANs,Wireless handheld devices,Frame Relay PVC,DSL,TCP/IP port device
availability,TCP/IP services such as SMTP, HTTP and telnet,Others
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,Unix
logs and events,NT event logs and services,Quality of Service (QoS),Wireless LANs,Frame Relay PVC,TCP/IP port device availability,TCP/IP
services such as SMTP, HTTP and telnet,Others
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,Unix
logs and events,NT event logs and services,Quality of Service (QoS),Voice over IP traffic,Frame Relay PVC,DSL,TCP/IP port device
availability,TCP/IP services such as SMTP, HTTP and telnet,Others
Network throughput,Specific transactions,Wireless LANs,Wireless handheld devices,Others
Network throughput,Server CPU utilization,Server memory utlization,Server disk utilization,Server response time,Specific transactions,Unix
logs and events,Frame Relay PVC,DSL,TCP/IP port device availability,TCP/IP services such as SMTP, HTTP and telnet,Others
Network throughput,Quality of Service (QoS),Frame Relay PVC,TCP/IP services such as SMTP, HTTP and telnet
dial, DSL, Cable, fixed wireless, VPN, DIA, Lan, and internet applications including DNS, ping, Web, email, News
Network throughput,Server CPU utilization,Server memory utilization,Server disk utilization,Server response time,Specific transactions,Unix
logs and events,NT event logs and services,Quality of Service (QoS),Voice over IP traffic,Wireless LANs,Wireless handheld devices,Frame
Relay PVC,DSL,TCP/IP port device availability,TCP/IP services such as SMTP, HTTP and telnet
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a9 a10
OTHER AREAS HOW IS MANAGEMENT
HANDLED?
Business Processes, Services SNMP and ICMP, other
eHealth also monitors applications performance from three points. 1) it can monitor application performance on the host system, 2) it can monitor application response from the end user's perspective, and 3) it can monitor SNMP
application performance from a remote location by continuously accessing the application and reporting on its response and availability, such as a web site, FTP site, DNS server, etc. eHealth also offers the flexibility to
monitor any technology, as long as the data is fed into eHealth in the right format. For example, one can use eHealth's SystemEDGE agents to monitor log files, and then trend on a particular string in a log file, with just a
few clicks.
routers, switches, server and application availability SNMP
Application monitoring on Exchange Server, Lotus Notes/Domino, Apache, IIS, WebLogic, DB2, Oracle, SQL Server, Sybase Adaptive Server, Citrix, Cisco, Compaq Insight Manager, service levels agreements, and more. SNMP,Other protocol
Application data is collected from log files, ODBC, SNMP, system calls, etc.
Application monitoring on Exchange Server, Lotus Notes/Domino, Apache, IIS, WebLogic, DB2, Oracle, SQL Server, Sybase Adaptive Server, Citrix, Cisco, Compaq Insight Manager, service levels agreements, and more. SNMP,Other protocol
Application data is collected from log files, ODBC, SNMP, system calls, etc.
Storage device health, storage capacity, storage performance, LUN access control, storage events SNMP,Other protocol
SNMP
Other protocol
SNMP,Other protocol
SNMP,Other protocol
Any transaction based on the ARM API Other protocol
Dial-up connections, Other protocol
Desktop and Laptop health, application health, hardware and device changes, management activity like software distribution, remote control...etc SNMP,Other protocol
DNS, Telnet, TFTP, SNMP, Traps, etc. N/A
Application such as Oracle, Sybase, SQL, HTTP, HTTPS, Lotus Notes, SAP, PeopleSoft, etc. SNMP
Network usage, thresholds and trending, internet protocals SNMP,Other protocol
Net Optics Taps are available for all major copper and fiber topologies, including Fast Ethernet, DS3, GigaBit Ethernet (LX, SX, TX), ATM, SONET, and Fibre Channel. These Taps support monitoring of any conversation of SNMP,Other protocol
any protocol that can flow over these topologies.
Marlo Matoska 10/27/2011 Page 7
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Software/hardware inventory, network inventory, web and application metering and software distribution. Other protocol
SQL interactions (MS SQL, ODBC) Web multi-step transactions SSL Email services, LDAP Windows PerfMon for Windows applications such as web, mail and database servers SNMP metrics from applications such as web, SNMP,Other protocol
mail and database servers Traceroute testing Custom applications via Java and C APIs Third party executables, libraries and system commands TCP (agent to agent) scripts Custom log file parsing capabilities
SQL interactions (MS SQL, ODBC) Web multi-step transactions SSL Email services, LDAP Windows PerfMon for Windows applications such as web, mail and database servers Traceroute testing Custom applications via Java SNMP
and C APIs Third party executables, libraries and system commands TCP (agent to agent) scripts
We can gather any information that's in the MIB and we can integrate with element management systems. SNMP
RiverSoft can integrate with element management systems and we can gather any data from the MIB. SNMP
Applications such as HTTP, HTTPS, FTP, DNS, POP3, Exchange and Oracle SNMP
ATM Frame Backbone Devices Optical Devices VOIP Devices MPLS Devices End-to-End IP Connectivity Broadband Services (DSL & Cable) Applications VPNs SNMP,Other protocol
Wireless LAN traffic; wireless device association within the wireless LAN SNMP,Other protocol
Syslogs SNMP,Other protocol
N/A SNMP,Other protocol
N/A Management data is
transferred via HTTP
n/a SNMP,Other protocol
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Note: Product information is written by the vendors. Network World makes no claims to the validity of product descriptions.
a11 a12
OTHER PROTOCOL NOTIFICATION METHODS
N/A E-mail alerts, pager, SNMP, help desk gateway, web-based interface, alarm
ticker, wireless alerts (PDA, cell phone, etc.)
E-mail alerts,Pager,RIM BlackBerry or Motient ELink,SNMP,Hooks to helpdesk
software toools,Different people can be notified based on the type of problem
E-mail alerts,Pager
Network management is specifically handled by SNMP. Other systems and application management is handled by a number of protocols including RPC E-mail alerts,Pager,SNMP,Hooks to helpdesk software toools,Different people
(remote procedure commands) and proprietary protocols. can be notified based on the type of problem
Network management is specifically handled by SNMP. Other systems and application management is handled by a number of protocols including RPC E-mail alerts,Pager,SNMP,Hooks to helpdesk software toools,Different people
(remote procedure commands) and proprietary protocols. can be notified based on the type of problem
Fibre Channel SCSI FCP E-mail alerts,Pager,SNMP,Hooks to helpdesk software toools,Different people
can be notified based on the type of problem
E-mail alerts,Pager,SNMP,Hooks to helpdesk software toools,Different people
can be notified based on the type of problem
Connections to specified TCP ports N/A
RMON, Netflow, and others as defined by the administrator SNMP,Hooks to helpdesk software toools
Secured TCP connections E-mail alerts,Pager,SNMP,Hooks to helpdesk software toools,Different people
can be notified based on the type of problem
TCP connections E-mail alerts,Pager,SNMP,Hooks to helpdesk software toools
Information gathered by software probes is delivered to the central reporting console through Secure HTTP (SHTTP) E-mail alerts,Pager,SNMP,Hooks to helpdesk software toools
WMI, DMI, SMBIOS, TCPIP, .NET E-mail alerts,Pager,RIM BlackBerry or Motient ELink,Telephone,SNMP,Hooks to
helpdesk software toools,Different people can be notified based on the type of
problem
E-mail alerts,Pager,Telephone,Different people can be notified based on the
type of problem
RMON E-mail alerts,Pager,SNMP,Hooks to helpdesk software toools,Different people
can be notified based on the type of problem
TransX Dial DHCP - Dynamic host configuration services NTP - Network time services RPing - Remote router ping monitor DNS - Domain hostname E-mail alerts,Pager,RIM BlackBerry or Motient ELink,Telephone,SNMP,Hooks to
services FTP - File transfer HTTP - Web servers HTTPS - Secure Web servers NNTP - Internet news service POP3 - E-mail service SMTP - Sendmail helpdesk software toools,Different people can be notified based on the type of
service IMAP4 - Advanced e-mail service Radius - Security service ICMP/Ping - Host reachability TCP Port - User-defined services LDAP - Directory problem
lookup service E-mail FIFO Generic Generic logfile Generic TCP Netcool ObjectServer Heartbeat HTTP server error log HTTP common logfile format Multi-
headed (TCP/IP Socket) Multi-threaded (SNMP) Network simulator POP3 (C++) RS-232 Rules file syntax Trapd (SNMP) Trapd (TCP) Unix multiplex
Unix syslogd
Taps are neutral with regard to what network management protocol is in place. N/A
Marlo Matoska 10/27/2011 Page 9
PERFMON, MS.net, Proprietary Agent communications protocol E-mail alerts,Pager,RIM BlackBerry or Motient ELink,Telephone,Hooks to
79368950-a6f4-44d4-8439-c1ee3fa2acc7.xls
helpdesk software toools,Different people can be notified based on the type of
problem
Direct hooking into BIOS Different people can be notified based on the type of problem
XML E-mail alerts,Pager,SNMP,Different people can be notified based on the type of
problem
E-mail alerts,Pager,SNMP
E-mail alerts,Pager,RIM BlackBerry or Motient ELink,Telephone,SNMP,Hooks to
helpdesk software toools,Different people can be notified based on the type of
problem
N/A
E-mail alerts,Pager,Telephone,SNMP,Different people can be notified based on
the type of problem
TCP, TL1, XML, ICMP E-mail alerts,Pager,RIM BlackBerry or Motient ELink,SNMP,Hooks to helpdesk
software toools,Different people can be notified based on the type of problem
Utilizes Symbol's Wireless Network Management protocol to manage wireless access points. E-mail alerts,Pager,RIM BlackBerry or Motient ELink,SNMP,Different people can
be notified based on the type of problem
ICMP E-mail alerts,Pager,SNMP,Hooks to helpdesk software toools,Different people
can be notified based on the type of problem
TFTP SNMP
N/A SNMP, email (SMTP)
HTTP E-mail alerts,SNMP
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rk World makes no claims to the validity of product descriptions.
a13 a14 a15
TYPES OF REPORTS TOTAL REPORTS OTHER REPORT FEATURES
Configuration, Availability, Asset, Service, and custom reports Unlimited Web-based, graphical views, executive, as well as end-user reporting
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device There are an unlimited number of reports in eHealth. It is based on the user's requirements and Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Summary reports,Detail reports,Service Level Agreement (SLA) reports,Hardware and needs. For example, in addition to the core reports, a user can create their own MyHealth web based graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
software asset reporting report, and can create a number of these, based on their own needs. planning information
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device over 30 Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Summary reports,Detail reports,Service Level Agreement (SLA) reports,Hardware and software asset reporting graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
planning information
Historical by period,Summary reports,Detail reports,Service Level Agreement (SLA) reports 400-600 reports and graphs. Reports viewable via Web browser,Reports are printable (hard copy),Reports include
graphical charts (pie, bar, other, etc.),Users can add custom-designed reports
Historical by period,Summary reports,Detail reports,Service Level Agreement (SLA) reports 400-600 reports and graphs. Reports viewable via Web browser,Reports are printable (hard copy),Reports include
graphical charts (pie, bar, other, etc.),Users can add custom-designed reports
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device Unlimited Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Summary reports,Detail reports,Hardware and software asset reporting graphical charts (pie, bar, other, etc.),Capacity planning information
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device approximately 20 out-of-the-box, with many more available through integrations with other hp Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Summary reports,Detail reports,Hardware and software asset reporting OpenView products graphical charts (pie, bar, other, etc.),Users can add custom-designed reports
N/A Since hp OpenView Problem Diagnosis is a real-time diagnostic tool for network managers, "reports" N/A
in the traditional sense are not provided. The user interface presents real-time information on
network path availability and performance.
Live (continuous real-time),Real-time snapshot,Historical by period,Historical by device category,Historical by Reports are based on the number of report packs employed Reports viewable via Web browser,Reports are printable (hard copy),Reports include
subnet,Summary reports,Detail reports graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
planning information
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device Over 30 Historical reports Out-of-the-box, many real-time reports created through operator wizards, Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Summary reports,Detail reports,Service Level Agreement (SLA) reports and additional historical reports availabie through hp OpenView Service Reporter graphical charts (pie, bar, other, etc.),Users can add custom-designed reports
Live (continuous real-time),Real-time snapshot,Historical by period,Summary reports,Detail reports A range of reporting configuration options are available to the administrator. Moreover, integration Reports viewable via Web browser,Reports are printable (hard copy),Reports include
with hp OpenView Service Reporter offers over 30 additional historical reports. graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
planning information
Live (continuous real-time),Real-time snapshot,Historical by period,Summary reports,Detail reports A range of reporting configuration options are available to the administrator. Moreover, integration Reports viewable via Web browser,Reports are printable (hard copy),Reports include
with hp OpenView Service Reporter offers over 30 additional historical reports. graphical charts (pie, bar, other, etc.)
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device 30-40 Pre-canned reports, with ability to create custom reports on the fly. Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Summary reports,Detail reports,Service Level Agreement (SLA) reports,Hardware and graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
software asset reporting planning information
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device Open to user configurations Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Summary reports,Detail reports graphical charts (pie, bar, other, etc.),Users can add custom-designed reports
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device Numerous Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Summary reports,Detail reports,Service Level Agreement (SLA) reports,Hardware and graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
software asset reporting planning information
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device 24 reports are shipped with the Netcool Reporter product. Netcool Reporter also comprises an adhoc Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Summary reports,Detail reports,Service Level Agreement (SLA) reports,Hardware and reporting capability, allowing the end user to generate customized reports as required. graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
software asset reporting planning information
N/A None. These are purely hardware products. N/A
Marlo Matoska 10/27/2011 Page 11
Real-time snapshot,Real-time exceptions,Historical by period,Summary reports,Detail reports,Service Level Agreement More than 100
79368950-a6f4-44d4-8439-c1ee3fa2acc7.xls Reports viewable via Web browser,Reports are printable (hard copy),Reports include
(SLA) reports,Hardware and software asset reporting graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
planning information
Live (continuous real-time),Real-time snapshot,Historical by period,Historical by device category,Summary 10 Reports viewable via Web browser,Reports are printable (hard copy),Reports include
reports,Detail reports,Hardware and software asset reporting graphical charts (pie, bar, other, etc.)
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device N/A ý very configurable UI enables a massive variety of different reports and analyses Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Summary reports,Detail reports,Service Level Agreement (SLA) reports graphical charts (pie, bar, other, etc.),Users can add custom-designed reports
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device 35 Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Summary reports,Detail reports,Service Level Agreement (SLA) reports graphical charts (pie, bar, other, etc.),Users can add custom-designed reports
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Summary reports,Detail reports,Service Level More than 5 Reports viewable via Web browser,Reports are printable (hard copy),Users can add
Agreement (SLA) reports,Hardware and software asset reporting custom-designed reports,Capacity planning information
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Service Level Agreement (SLA) reports,Hardware More than 5 reports Reports viewable via Web browser,Reports are printable (hard copy),Reports include
and software asset reporting graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
planning information
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device Over 225 Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Summary reports,Detail reports,Service Level Agreement (SLA) reports,Hardware and graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
software asset reporting planning information
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device 60 Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Detail reports,Service Level Agreement (SLA) reports,Hardware and software asset graphical charts (pie, bar, other, etc.),Users can add custom-designed reports,Capacity
reporting planning information
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device 8 standard reports; additional variety of reports come from optional trending package Reports are printable (hard copy),Reports include graphical charts (pie, bar, other,
category,Historical by subnet,Summary reports,Detail reports,Hardware and software asset reporting etc.),Capacity planning information
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device Hundreds Reports viewable via Web browser,Reports are printable (hard copy),Reports include
category,Historical by subnet,Summary reports,Detail reports,Service Level Agreement (SLA) reports graphical charts (pie, bar, other, etc.),Capacity planning information
Live (continuous real-time) or historical by period: Executive, detailed, service level agreement (SLA), and capacity Over 80 reports available (varies depending on the customer requirements) Viewable via Web browser - graphical or tabular reports can be generated on a daily,
planning reports are available weekly, monthly, or month-to-month basis
Real-time and historical reporting on end user and dedicated IP performance. Information is presented for operations, Over 50 reports available Viewable via Web browser - graphical or tabular reports can be generated on a daily,
customer care and management SLAs weekly, monthly, or month-to-month basis
Live (continuous real-time),Real-time snapshot,Real-time exceptions,Historical by period,Historical by device 25 standard reports, unlimited user-defined custom reports Reports viewable via Web browser,Reports include graphical charts (pie, bar, other,
category,Summary reports,Detail reports,Service Level Agreement (SLA) reports etc.),Users can add custom-designed reports
Marlo Matoska 10/27/2011 Page 12
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a16 a17 a18 a19 a20 a21 a22
PRODUCT ARCHITECTURE HANDLE DATA STORAGE DATABASE CORRECTION ACTION CONSOLE PLATFORM OTHER CONSOLES SUPPORED SERVER PLATFORMS
Client Server Relational data storage, with the MySQL, with optional export capabilities Automatic notification, automatic NT, Unix, and any web-based client N/A Sun Solaris, Windows NT, Windows 2000
ability to export reconfiguration, process restarts
Server-centric with distributed Includes brand-name relational Can run scripts when alerts HP/UX,Linux,Sun Solaris,Web-based,Windows NT,Windows HP/UX,Windows NT,Windows
agents database occur,Scripts can restart services or 2000 2000,Unix,Linux,Sun Solaris
background processes
Server-centric with distributed Includes brand-name relational MySQL Can run scripts when alerts occur Sun Solaris,Windows NT,Windows 2000 none Windows NT,Windows 2000,Sun Solaris
agents database
Server-centric with distributed Can import / export data to other Heroix eQ uses Access or SQL Can run scripts when alerts HP/UX,IBM OS/2,Linux,Sun Solaris,Web-based,Windows HP/UX,IBM AIX,Windows NT,Windows
agents software occur,Scripts can restart services or 98,Windows ME,Windows NT,Windows 2000,Windows XP 2000,NetWare,Unix,Linux,Sun Solaris,Other
background processes
Server-centric with distributed Can import / export data to other Heroix eQ uses Access or SQL Can run scripts when alerts HP/UX,IBM OS/2,Linux,Sun Solaris,Web-based,Windows HP/UX,IBM AIX,Windows NT,Windows
agents software occur,Scripts can restart services or 98,Windows ME,Windows NT,Windows 2000,Windows XP 2000,NetWare,Unix,Linux,Sun Solaris,Other
background processes
Distributed Proprietary database bundled with Embedded SOLID Can run scripts when alerts occur Windows NT,Windows 2000 HP/UX,Windows NT,Windows 2000,Linux,Sun
product,Can import / export data Solaris
to other software
Server-centric with distributed Non-relational data storage,Can Optional exports to Oracle and MS SQL Can run scripts when alerts HP/UX,Sun Solaris,Web-based,Windows NT,Windows 2000 Open Integrations offer integrations HP/UX,Windows NT,Windows 2000,Sun Solaris
agents import / export data to other Server occur,Scripts can restart services or with over 400 integrated
software background processes applications
Server-centric with distributed Non-relational data storage N/A HP/UX,Sun Solaris,Web-based,Windows NT,Windows 2000 hp OpenView Network Node HP/UX,Windows NT,Windows 2000,Sun Solaris
agents Manager, hp OpenView Operations
Distributed Includes brand-name relational Sybase N/A HP/UX,Sun Solaris,Web-based,Windows NT,Windows 2000 hp OpenView Network Node HP/UX,Windows NT,Windows 2000,Sun Solaris
database Manager, hp OpenView Operations
Server-centric with distributed Includes brand-name relational Oracle (must purchase as a separate Can run scripts when alerts HP/UX,Sun Solaris,Windows NT,Windows 2000 HP/UX,Windows NT,Windows 2000,Sun Solaris
agents database product line item available through hp) occur,Scripts can restart services or
background processes
Server-centric with distributed Includes brand-name relational Can run scripts when alerts HP/UX,Sun Solaris,Windows NT,Windows 2000 hp OpenView Operations, hp HP/UX,Windows NT,Windows 2000,Sun Solaris
agents database,Non-relational data occur,Scripts can restart services or OpenView Network Node Manager,
storage background processes any management console that
handles SNMP traps
Server-centric with distributed Includes brand-name relational Natively uses the MS Office "Jet Engine" N/A Web-based,Windows NT,Windows 2000 hp OpenView Operations, hp Windows NT,Windows 2000
agents database,Can import / export data database; Optionally allows administrators OpenView Network Node Manager,
to other software to use Oracle or SQL Server as operational any management console that
data storage handles SNMP traps
Server-centric with distributed Includes brand-name relational can use Microsoft SQL or Oracle Can run scripts when alerts Web-based,Windows 98,Windows ME,Windows NT,Windows IBM OS/2,Windows NT,Windows
agents database,Can import / export data occur,Scripts can restart services or 2000,Windows XP 2000,NetWare,Linux
to other software background processes,Scripts can run
external user-written programs
Server-centric with distributed Proprietary database bundled with Can run scripts when alerts Web-based,Windows 98,Windows ME,Windows NT,Windows Windows NT,Windows 2000
agents product,Can import / export data occur,Scripts can restart services or 2000,Windows XP
to other software background processes,Scripts can run
external user-written programs
Distributed Includes brand-name relational SQL7 or SQL2000 Scripts can run external user-written HP/UX,IBM OS/2,Linux,Sun Solaris,Web-based,Windows None Windows NT,Windows 2000,Unix,Sun Solaris
database,Can import / export data programs 98,Windows ME,Windows NT,Windows 2000,Windows XP
to other software
Server-centric with distributed Includes brand-name relational MySQL, Sybase, ODBC, Oracle Can run scripts when alerts HP/UX,IBM OS/2,Linux,Sun Solaris,Web-based,Windows HP/UX,IBM AIX,IBM OS/2,Windows
agents database,Non-relational data occur,Scripts can restart services or 98,Windows ME,Windows NT,Windows 2000,Windows XP NT,Windows 2000,Unix,Linux,Sun Solaris
storage,Proprietary database background processes,Scripts can run
bundled with product,Can import / external user-written programs
export data to other software
Distributed N/A N/A HP/UX,IBM OS/2,Linux,Sun Solaris,Web-based,Windows Net Optics Taps are compatible with N/A
98,Windows ME,Windows NT,Windows 2000,Windows any management console.
XP,Other
Marlo Matoska 10/27/2011 Page 13
Server-centric with distributed Includes brand-name relational Oracle 8/9 Can run scripts when alerts Web-based
79368950-a6f4-44d4-8439-c1ee3fa2acc7.xls Windows NT,Windows 2000,Unix,Sun
agents database,Can import / export data occur,Scripts can restart services or Solaris,Other
to other software background processes
Server-centric with distributed Includes brand-name relational MSDE (MSSQL 7) Scripts can restart services or Windows 98,Windows ME,Windows NT,Windows Windows NT,Windows 2000
agents database background processes 2000,Windows XP
Distributed Includes brand-name relational MS SQL Server or Oracle N/A Web-based Can work headless without a Windows NT,Windows 2000,Linux,Sun Solaris
database,Can import / export data console via XML commands sent
to other software over HTTP
Server-centric with distributed Includes brand-name relational Works with MS SQL or Oracle Can run scripts when alerts Windows NT,Windows 2000,Windows XP Windows NT,Windows 2000,Other
agents database occur,Scripts can restart services or
background processes
Distributed Proprietary database bundled with proprietary Can run scripts when alerts HP/UX,Linux,Sun Solaris Micromuse Netcool, BMC Patrol, HP/UX,Linux,Sun Solaris
product occur,Scripts can restart services or Tivoli, CA Unicenter, HP Openview,
background processes Cisco CIC
Distributed Proprietary database bundled with Proprietary Can run scripts when alerts HP/UX,Linux,Web-based,Other Micromuse Netcool, BMC Patrol, HP HP/UX,Linux,Sun Solaris
product occur,Scripts can restart services or Openview, Tivoli, CA Unicenter,
background processes Cisco CIC
Distributed Includes brand-name relational SQL Server Can run scripts when alerts Linux,Web-based,Windows NT Windows NT,Unix,Linux
database occur,Scripts can restart services or
background processes
Distributed Proprietary database bundled with Can run scripts when alerts HP/UX,Sun Solaris,Web-based,Windows 98,Windows AIX 4.3.3 HP/UX,IBM AIX,Windows NT,Windows
product,Can import / export data occur,Scripts can restart services or NT,Windows 2000,Windows XP,Other 2000,Unix,Sun Solaris,Other
to other software background processes
Server-centric with distributed Non-relational data Can run scripts when alerts occur HP/UX,Sun Solaris,Windows 98,Windows ME,Windows AIX HP/UX,IBM AIX,Windows NT,Windows
agents storage,Proprietary database NT,Windows 2000,Windows XP,Other 2000,Sun Solaris
bundled with product,Can import /
export data to other software
Server-centric with distributed Proprietary database bundled with Can run scripts when alerts HP/UX,IBM OS/2,Linux,Sun Solaris,Web-based,Windows HP/UX,IBM AIX,Windows NT,Sun Solaris
agents product,Can import / export data occur,Scripts can restart services or 98,Windows ME,Windows NT,Windows 2000,Windows XP
to other software background processes
Server-centric with distributed Includes brand-name relational SQL, Microsoft SQL2000 N/A Windows 98,Windows NT,Windows 2000 N/A Windows NT,Windows 2000
agents database
3 tier product architecture Includes brand-name relational Microsoft SQL Server 2000 N/A Web-based N/A Windows 2000
including back end system, database
distribuuted agents and web based
interface
Distributed Proprietary database bundled with n/a (proprietary) N/A Linux,Sun Solaris,Web-based,Windows 98,Windows n/a Windows NT,Windows 2000,Linux,Sun
product NT,Windows 2000,Windows XP Solaris,Other
Marlo Matoska 10/27/2011 Page 14
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a23 a24 a25
OTHER SERVER PLATFORMS OTHER FEATURES PRICE
N/A Customer Impact, Browser-based management $25,000
interface,Mapping tool,Customer-accessible API for
modifying or enhancing product,Root cause
determination
Browser-based management interface,Mapping Please contact Concord Sales
tool,Customer-accessible API for modifying or
enhancing product,Root cause determination
none Browser-based management interface,Root cause 1,000 nodes would normally only require 1 console at $45,000 and the 1,000 ports would be roughly priced out at $22,000.
determination
Compaq OpenVMS and Browser-based management interface,Customer- Price varies according to network needs and requirements. Here's an example quote. Solution Modules 1 Heroix eQ Windows 2000 or Windows NT server
Compaq Tru64. accessible API for modifying or enhancing (required); 25 Infrastructure solutions (generous estimate needed to monitor 1,000 nodes); Management Components 3 Management Console & Event
product,Root cause determination Monitors 1 Reporting & Graphing component (optional) 1 Solution Studio (required for network management) SOFTWARE LICENSE LIST TOTAL:
$17,005.00 This price does not include support fees, optional consulting services or volume discounts.
Compaq OpenVMS and Browser-based management interface,Customer- Price varies according to network needs and requirements. Here's an example quote. Solution Modules 1 Heroix eQ Windows 2000 or Windows NT server
Compaq Tru64. accessible API for modifying or enhancing (required); 25 Infrastructure solutions (generous estimate needed to monitor 1,000 nodes); Management Components 3 Management Console & Event
product,Root cause determination Monitors 1 Reporting & Graphing component (optional) 1 Solution Studio (required for network management) SOFTWARE LICENSE LIST TOTAL:
$17,005.00 This price does not include support fees, optional consulting services or volume discounts.
Mapping tool,Customer-accessible API for modifying Pricing is based on number of Terabytes managed regardless of # consoles and nodes.
or enhancing product
Browser-based management interface,Mapping $20,394 US Dollars
tool,Customer-accessible API for modifying or
enhancing product,Root cause determination
Browser-based management interface,Mapping $24,000 US Dollars
tool,Root cause determination
Browser-based management interface,Customer- $68,500 US Dollars
accessible API for modifying or enhancing
product,Root cause determination
Browser-based management interface,Mapping OV Operations console: $53,994 US Dollars agents per node vary based on class of machine, and number of agents purchased
tool,Customer-accessible API for modifying or
enhancing product
Customer-accessible API for modifying or enhancing OV Performance Monitor: $9,594 US Dollars Node prices vary by class of system and quantity of agents purchased.
product
Customer-accessible API for modifying or enhancing OV Internet Services (with measurement of 25 targets): $17,994 US Dollars. A "target" is a specific URL, FTP file location, etc. to be monitored from a
product given location.
Browser-based management interface,Customer- All consoles are Free. 1000 nodes is $60,000 - or 60$/node (MSRP)
accessible API for modifying or enhancing product
Windows 98/ME/XP Browser-based management interface,Mapping $795 (one console, unlimited modes) $345 (service agreement; one year tech support and software upgrades)
tool,Customer-accessible API for modifying or
enhancing product,Root cause determination
None Browser-based management interface,Mapping Pricing starts at $50,000
tool,Customer-accessible API for modifying or
enhancing product,Root cause determination
Browser-based management interface,Mapping A low-end starter set of Netcool/OMNIbus can be purchased for less than $100,000
tool,Customer-accessible API for modifying or
enhancing product,Root cause determination
N/A Each Tap provides a permanent, passive access port at a particular network node. Prices vary: Please contact Net Optics at access@netoptics.com or
(408) 737-7777 for pricing. All specifications for our Taps can be found on our website at www.netoptics.com
Marlo Matoska 10/27/2011 Page 15
MacOS Browser-based management interface,Mapping This is a service, not a software product available for purchase off-the-shelf.
79368950-a6f4-44d4-8439-c1ee3fa2acc7.xls
tool,Root cause determination
Browser-based management interface List price for 1000 users is $30.80 per license.
Browser-based management interface $100,000
Windows XP. Agent software Customer-accessible API for modifying or enhancing Single location site license: $38,500
can run on Sun Solaris. product
Browser-based management interface,Mapping Prices start at $75,000 for 1,000 nodes
tool,Customer-accessible API for modifying or
enhancing product,Root cause determination
Mapping tool,Customer-accessible API for modifying Pricing begins at approximately $75,000
or enhancing product
Browser-based management interface,Customer- $100,000 to $200,000 annum depending upon mix of hardware devices and applications
accessible API for modifying or enhancing
product,Root cause determination
Windows XP Browser-based management interface,Mapping $45K plus additional charges for optional modules
tool,Customer-accessible API for modifying or
enhancing product,Root cause determination
Mapping tool,Root cause determination $395 per subnet ($1600-2000 for 1,000 nodes) - Windows-based consoles included; Additional charge for consoles to integrate with HP OpenView or
Tivoli NetView
Browser-based management interface,Mapping Tavve's individual products are fully integrated and work extremely well together, enhancing the other products' capabilities within the eNMS 2.0 suite.
tool,Root cause determination However, each of these products also can be purchased and used individually. Tavve's pricing for EventWatch and PReView is node-based. EventWatch
can be purchased for $125 per node. PReView can be purchased for $135 per node. To monitor 1,000 nodes, Amerigo can be purchased for $3,495. Each
ePROBE, Tavve's remote management appliance, can monitor up to 500 nodes and can be purchased for $4,995 each.
N/A N/A List pricing begins at $1,195 for an Analysis Service Element (ASE) and $15,995 for the Performance Archive Manger (PAM) back-end system
N/A N/A Price per end user agent varies between $1-$10s depending on functionality/ List price per ISE is $2000 and $21,600 for SRS
Free BSD Browser-based management interface,Root cause $51,000 for 3 separate VisualProfile engines (# of consoles does not matter)
determination
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